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How to make windows troubleshoot your pc's problems for you.

Windows includes a variety of "troubleshooters" designed to quickly diagnose and automatically solve various computer problems.

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Windows 7 and 8.

Windows includes a variety of "troubleshooters" designed to quickly diagnose and automatically solve various computer problems. Troubleshooters can't fix everything, but they're a great place to start if you encounter a problem with your computer.

Troubleshooters are built into the Control Panel on Windows 10, 8, and 7, so practically all Windows users can take advantage of them. On Windows 10's Creators Update , most troubleshooters are now available through the Settings app.

If you've installed Windows 10's Creators Update, you'll find these in Settings. Navigate to Settings > Update & Security > Troubleshoot.

Related: Everything You Need to Know About the Blue Screen of Death

As of the Creators Update, the following troubleshooters are available here: Blue Screen , Bluetooth, Hardware and Devices, HomeGroup, Incoming Connections, Internet Connections, Keyboard, Network Adapter, Printer, Playing Audio, Power, Program Compatibility Troubleshooter, Recording Audio, Search and Indexing, Shared Folders, Speech, Video Playback, Windows Store Apps, and Windows Update.

If something isn't working properly on your PC, the associated troubleshooter may find and fix the problem for you.

computer problem solving test

Select the troubleshooter you want to run and click "Run Troubleshooter". Many troubleshooters will run automatically and fix problems they find, while some troubleshooters will suggest various fixes you can choose whether to apply.

computer problem solving test

The Settings interface doesn't list every available troubleshooter. For example, it omits the Background Intelligent Transfer service, Windows Media Player DVD, Windows Media Player Library, and Windows Media Player Settings troubleshooters.

These are still available if you need them---they're just buried in the Control Panel. To find them, open the Control Panel, type "Troubleshoot" into its search box, and click the "Troubleshooting" icon.

computer problem solving test

Click "View all" at the left side of the Troubleshooting pane and you'll see a full list of available troubleshooters.

computer problem solving test

You'll find these tools in the Control Panel on Windows 7 and 8. You'll also need to use the Control Panel if you're using  Windows 10's Anniversary Update  or an earlier version of Windows 10.

Navigate to Control Panel > System and Security > Troubleshoot Common Computer Problems. On Windows 7, click "Find and Fix Problems" instead.

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You'll see a list of the most common troubleshooters you might need.

computer problem solving test

These aren't the only available troubleshooters. Click "View All" in the sidebar to view a full list of troubleshooters. Here's a list of the troubleshooters you might find, although not all versions of Windows include the same troubleshooters:

  • Background Intelligent Transfer Service : Finds and fixes problems with the Background Intelligent Transfer Service, which Windows Update and some other services use for background downloads.
  • Hardware and Devices : Checks your computer for issues with hardware devices. If a hardware device--particularly a recently installed one--isn't working properly, this troubleshooter can find and fix problems with hardware detection and drivers.
  • HomeGroup : Looks for problems with your HomeGroup network and file-sharing settings.
  • Incoming Connections : Checks if the Windows Firewall is blocking incoming connections you need and help you unblock them.
  • Internet Connections : Detects and fixes problems with your Internet connection and loading websites.
  • Internet Explorer Performance : Identifies problems that can slow down Internet Explorer and fixes them.
  • Internet Explorer Safety : Identifies settings that can cause security and privacy problems in Internet Explorer and fixes them.
  • Network Adapter : Finds and fixes issues with your Wi-Fi adapter or other network adapters.
  • Playing Audio : Scans for problems that can prevent sound from playing properly.
  • Power : Identifies and fixes problems with power settings to increase your computer's battery life.
  • Printer : Checks for and fixes problems with printers and printing.

Related: How to Make Old Programs Work on Windows 10

  • Program Compatability Troubleshooter : Helps you choose the best compatibility settings for running programs designed for older versions of Windows.
  • Recording Audio : Scans for problems that can prevent microphone audio recording from working.
  • Search and Indexing : Fixes problems with Windows Search and the indexer.
  • Shared Folders : Identifies issues that can prevent shared network folders from functioning.
  • System Maintenance : Finds and fixes broken shortcuts and performs and system maintenance tasks, including checking if your clock is the correct time.
  • Video Playback : Detects problems that can prevent videos from playing back properly and fixes them.
  • Windows Media Player DVD : Fixes issues that can prevent DVDs from playing in Windows Media Player.
  • Windows Media Player Library : Fixes issues with Windows Media Player's media library.
  • Windows Media Player Settings : Fixes issues with Windows Media Player's settings.
  • Windows Store Apps : Repairs problems that can prevent Windows Store apps--in other words, Windows 10's new Universal Windows Platform apps--from working properly.
  • Windows Update : Identifies and fixes issues that can cause Windows Update to not work at all, or fail to install some updates.

computer problem solving test

To run a troubleshooter, just click it in the Troubleshooting pane. To quickly find a relevant troubleshooter, you can perform a search from the Troubleshooting window.

computer problem solving test

The troubleshooter will launch after you click it. Just click "Next" to begin troubleshooting.

Most troubleshooters will run automatically, looking for problems and fixing any issues they find. To prevent the troubleshooter from automatically making changes to your system, click the "Advanced" link at the bottom left corner of the troubleshooter window and uncheck the "Apply Repairs Automatically" option. You'll be prompted with more information before the troubleshooter makes any changes to your system.

computer problem solving test

While most troubleshooters run automatically, some troubleshooters will give you options you need to click. For example, the Program Compatibility troubleshooter will walk you through choosing a program that isn't working properly and changing its compatibility settings. The Incoming Connections troubleshooter will ask you what you're trying to do so it know what type of incoming connection to troubleshoot.

computer problem solving test

That's about it. There isn't a troubleshooter for every issue you'll encounter, and the troubleshooters that do exist won't be able to fix every problem. But troubleshooters are a good place to start when you encounter a problem with something.

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Computer Basics  - Basic Troubleshooting Techniques

Computer basics  -, basic troubleshooting techniques, computer basics basic troubleshooting techniques.

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Computer Basics: Basic Troubleshooting Techniques

Lesson 19: basic troubleshooting techniques.

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Troubleshooting

Do you know what to do if your screen goes blank? What if you can't seem to close an application, or can't hear any sound from your speakers? Whenever you have a problem with your computer, don't panic! There are many basic troubleshooting techniques you can use to fix issues like this. In this lesson, we'll show you some simple things to try when troubleshooting, as well as how to solve common problems you may encounter.

General tips to keep in mind

There are many different things that could cause a problem with your computer. No matter what's causing the issue, troubleshooting will always be a process of trial and error —in some cases, you may need to use several different approaches before you can find a solution; other problems may be easy to fix. We recommend starting by using the following tips.

  • Write down your steps : Once you start troubleshooting, you may want to write down each step you take. This way, you'll be able to remember exactly what you've done and can avoid repeating the same mistakes. If you end up asking other people for help, it will be much easier if they know exactly what you've tried already.
  • Take notes about error messages : If your computer gives you an error message , be sure to write down as much information as possible. You may be able to use this information later to find out if other people are having the same error.

cables

  • Restart the computer : When all else fails, restarting the computer is a good thing to try. This can solve a lot of basic issues you may experience with your computer.

Using the process of elimination

If you're having an issue with your computer, you may be able to find out what's wrong using the process of elimination . This means you'll make a list of things that could be causing the problem and then test them out one by one to eliminate them. Once you've identified the source of your computer issue, it will be easier to find a solution.

Let's say you're trying to print out invitations for a birthday party, but the printer won't print. You have some ideas about what could be causing this, so you go through them one by one to see if you can eliminate any possible causes.

First, you check the printer to see that it's turned on and plugged in to the surge protector . It is, so that's not the issue. Next, you check to make sure the printer's ink cartridge still has ink and that there is paper loaded in the paper tray . Things look good in both cases, so you know the issue has nothing to do with ink or paper.

Now you want to make sure the printer and computer are communicating correctly . If you recently downloaded an update to your operating system , it might interfere with the printer. But you know there haven't been any recent updates and the printer was working yesterday, so you'll have to look elsewhere.

You check the printer's USB cord and find that it's not plugged in. You must have unplugged it accidentally when you plugged something else into the computer earlier. Once you plug in the USB cord, the printer starts working again. It looks like this printer issue is solved!

This is just one example of an issue you might encounter while using a computer. In the rest of this lesson, we'll talk about other common computer problems and some ways to solve them.

Simple solutions to common problems

Most of the time, problems can be fixed using simple troubleshooting techniques, like closing and reopening the program. It's important to try these simple solutions before resorting to more extreme measures. If the problem still isn't fixed, you can try other troubleshooting techniques.

Problem: Power button will not start computer

  • Solution 1 : If your computer does not start , begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet.
  • Solution 2 : If it is plugged into an outlet, make sure it is a working outlet . To check your outlet, you can plug in another electrical device , such as a lamp .

surge protector

  • Solution 4 : If you are using a laptop , the battery may not be charged. Plug the AC adapter into the wall, then try to turn on the laptop. If it still doesn't start up, you may need to wait a few minutes and try again.

Problem: An application is running slowly

  • Solution 1 : Close and reopen the application.

Checking for updates

Problem: An application is frozen

Sometimes an application may become stuck, or frozen . When this happens, you won't be able to close the window or click any buttons within the application.

task manager in Windows 10

  • Solution 2 : Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.

Problem: All programs on the computer run slowly

virus scanner

  • Solution 2 : Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.
  • Solution 3 : If you're using a PC , you can run Disk Defragmenter . To learn more about Disk Defragmenter , check out our lesson on Protecting Your Computer .

Problem: The computer is frozen

Sometimes your computer may become completely unresponsive, or frozen . When this happens, you won't be able to click anywhere on the screen, open or close applications, or access shut-down options.

restarting Windows Explorer in Windows 10

  • Solution 3 : Press and hold the Power button. The Power button is usually located on the front or side of the computer, typically indicated by the power symbol . Press and hold the Power button for 5 to 10 seconds to force the computer to shut down.
  • Solution 4 : If the computer still won't shut down, you can unplug the power cable from the electrical outlet. If you're using a laptop, you may be able to remove the battery to force the computer to turn off. Note : This solution should be your last resort after trying the other suggestions above.

Problem: The mouse or keyboard has stopped working

wired mouse or keyboard

  • Solution 2 : If you're using a wireless mouse or keyboard, make sure it's turned on and that its batteries are charged.

Problem: The sound isn't working

  • Solution 1 : Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and that the volume is up.
  • Solution 2 : Check the audio player controls. Many audio and video players will have their own separate audio controls. Make sure the sound is turned on and that the volume is turned up in the player.
  • Solution 3 : Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output port will usually be green .

headphones and speakers

Problem: The screen is blank

  • Solution 1 : The computer may be in Sleep mode. Click the mouse or press any key on the keyboard to wake it.
  • Solution 2 : Make sure the monitor is plugged in and turned on .
  • Solution 3 : Make sure the computer is plugged in and turned on .
  • Solution 4 : If you're using a desktop, make sure the monitor cable is properly connected to the computer tower and the monitor.

Solving more difficult problems

If you still haven't found a solution to your problem, you may need to ask someone else for help. As an easy starting point, we'd recommend searching the Web . It's possible that other users have had similar problems, and solutions to these problems are often posted online. Also, if you have a friend or family member who knows a lot about computers, they may be able to help you.

Google search of Windows 10

Keep in mind that most computer problems have simple solutions, although it may take some time to find them. For difficult problems, a more drastic solution may be required, like reformatting your hard drive or reinstalling your operating system. If you think you might need a solution like this, we recommend consulting a professional first. If you're not a computer expert, it's possible that attempting these solutions could make the situation worse.

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Home » Tech Basics » Digital Literacy » Troubleshooting Basic Computer Problems

How to Troubleshoot Basic Computer Problems to Fix Your Computer

How to Troubleshoot Computer Problems header

A big reason that discourages some people from trying to become familiar with computers and other digital technology devices is that they seem far too complex to understand. While that can be true in some respects, in a lot of other ways, it’s not. In fact, most consumer-grade digital technology is being made more accessible and intuitive all the time.

Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. You can read more about how this works at https://techboomers.com/how-to-support-techboomers .

Part of that is making computers easier to fix when something doesn’t work correctly. And even computer troubleshooting isn’t always as difficult as you might think. To demonstrate, this article will give you some simple tips and techniques for how to fix a computer. Here’s a quick rundown of our agenda:

What is troubleshooting?

10 common computer problems and how to troubleshoot them, 7 general tips for troubleshooting computer problems.

Stick with us, and soon you’ll be a basic computer troubleshooting whiz!

“Troubleshooting” usually describes the act of fixing problems that cause machines (especially computers) to stop working, work sub-optimally, or otherwise do something irregular. Specifically, though, it actually refers to a particular problem-solving system that works through several steps.

A basic representation of the troubleshooting process looks something like this:

  • Identify the specific problem – Determine exactly what it is your computer is not doing that you want it to do, or doing that you don’t want it to do.
  • Consider relations to similar scenarios – Think about problems that you may have had with your computer before that were like your current one. Recall how those problems were solved, and consider what was the same or different in those instances.
  • Hypothesize and treat common causes – Brainstorm some simple things that could make your computer not act in the particular way you want it to. Check and fix these things, and then see if that stops the problem and keeps it from coming back soon afterward. If it does, you’re done! If not, proceed to step 4.
  • Test relevant components – If none of the common solutions work, methodically check parts (all of them, if you have to) of each system on your computer that could be responsible for the problem.
  • Implement a solution on the problem component – If you think you’ve narrowed down what part of your computer is causing your issue, come up with a strategy for how to fix it, and then test it out.
  • Verify that the issue is resolved – After working on the allegedly faulty computer component, if the problem is gone and doesn’t quickly start reoccurring (and, therefore, your computer is working normally again), you’re done! If not, go back to step 4.

Now that you know what the troubleshooting process is and how it works, let’s see it in action! Here are some common computer maladies and how to work through them.

1. My computer runs slowly.

Waiting on a slow computer

General description:

Your computer takes a long time to boot up, programs take a long time to open, and both system and application functions take longer than usual to respond to your inputs.

Common causes:

  • You have too many windows open at once, or too many programs running at once.
  • Your computer’s registry is fragmented or corrupted.
  • Your computer has installed a virus or other malware program.
  • Your computer doesn’t have enough RAM to run all the programs you want it to.

Troubleshooting suggestions:

  • Close any windows and quit any programs that you aren’t immediately using.
  • Go to your Control Panel and uninstall old programs that you don’t use anymore.
  • Open your Task Manager and stop programs or processes that don’t need to be running.
  • Install and run an antivirus program to repair infected files.
  • Take your computer to a repair shop to get its RAM upgraded.

2. I’m stuck on the “Blue Screen of Death.”

A "STOP" error, or the Blue Screen of Death

This is more officially known as a “STOP error,” and it shows up when your computer’s operating system determines that it can’t run your computer safely at the moment. It has various causes, some of which are more serious than others. Be sure to read the specific error message for hints on what went wrong.

  • A piece of hardware on your computer is malfunctioning or is not compatible.
  • The software controlling a piece of hardware (i.e. “driver” or “firmware”) is out of date.
  • Your main hard disk doesn’t have enough free memory space available on it.
  • Your BIOS or other hardware settings are misconfigured.
  • Use System Restore to revert your computer to a state where it was working.
  • Install updates for your operating system, device drivers, BIOS, and other programs.
  • Change the settings for your BIOS and hardware back to their defaults.
  • Make sure all hardware components of your computer are properly installed.
  • Test your computer’s hardware for failures (likely RAM or hard disk ), and replace if necessary.

3. My computer won’t turn on.

Female businessperson frustrated that her computer won't turn on

You press the power button and your computer won’t turn on, or it powers up and then promptly shuts down. The good news (if you can call it that) is that this is almost always a hardware problem, so you can usually immediately rule out any software-related culprits.

  • One or more power switches to your computer system aren’t turned on.
  • Your computer’s power supply or power cord is missing, unplugged, or faulty.
  • One or more of your computer’s hardware components are improperly connected or faulty.
  • Your computer’s CMOS battery is out of power.
  • The power button itself isn’t working.
  • Make sure each switch leading to your computer’s power supply is on.
  • Make sure all power cables on your computer are connected and set to the correct voltage.
  • Remove all intermediary power sources and plug your computer directly into an outlet.
  • Disconnect all peripheral devices (mouse, keyboard, etc.) before trying to start your computer.
  • Open your computer case and make sure all hardware components are properly connected.
  • Replace your CMOS battery .
  • Replace your hard drive or motherboard.

4. My computer continually or randomly restarts or shuts down, especially while it’s booting.

Computer needing to restart

Your computer randomly restarts or shuts down on you while you’re using it. Or, shortly after booting up, your computer crashes and shuts down or forces you to restart it. Like the “Blue Screen of Death” (which is sometimes associated with this problem), this can be caused by a few different things, and some of them require more work to fix than others.

  • Your operating system is missing a key update.
  • One or more of your computer’s device driver programs are out of date.
  • Your computer’s motherboard, RAM, and/or hard disk are damaged.

How to troubleshoot it:

  • Make sure you have installed all recommended update packages for your operating system.
  • Make sure the device drivers for your computer’s hardware components are all up-to-date.
  • Install, update, and run an antivirus program to repair infected files.
  • Take out a RAM module and start your computer. If it doesn’t work, put it back and try another.
  • Replace your hard drive and/or RAM modules, with an experienced repair person if necessary.

5. Parts of my computer are beeping or making strange noises.

A computer beeping as it experiences an error

You should hear minimal noise coming from your computer if it’s running optimally. But if the hard drive starts beeping, or other hardware parts start making more noise than usual, it could be a sign of a problem with your computer.

  • A CD/DVD-ROM or external disk drive may be trying to access files (most of which is normal).
  • One or more of your computer’s cooling fans are broken or working sub-optimally.
  • A RAM module or other piece of hardware is malfunctioning or is incorrectly installed.
  • The hard drive is close to failing.
  • The motherboard has detected some other manner of problem .
  • Remove any disks from your CD/DVD-ROM drive and disconnect any external disk drives.
  • Clean your computer fans with something, like a compressed air can, or repair or replace them.
  • Check the BIOS settings to make sure they’re running the fans correctly.
  • Remove all RAM modules and then properly re-insert them.
  • Remove any newly-installed hardware components and re-insert, repair, or replace them.
  • Back up the files on your hard drive and then get it replaced.

6. My computer is overheating.

A computer's CPU overheating until it's on fire

Parts of your computer feel abnormally hot when you touch them or put your extremities near them. This is usually a problem with your computer’s fans or other cooling systems, but that may have indirect causes as well, such as putting a bigger data load on your computer than it can handle.

  • The airflow through your computer’s case is restricted or blocked.
  • Your BIOS settings are running your computer faster than it can handle (“overclocking”).
  • Adjust the BIOS settings to run the fans correctly and not run your CPU faster than it can handle.
  • Make sure the vents to and from your computer’s fans aren’t blocked.
  • Install and use a program that can control the speed of your computer’s fans.

7. My computer’s peripheral devices, like the mouse and keyboard, aren’t working.

Broken computer keyboard and mouse with screwdrivers

Extra hardware devices that you attach to your computer – like a keyboard, mouse, or external disk drive ­– aren’t working or are acting differently than they normally do. This is mainly a connection or driver issue, but it may be something else.

  • One or more of your computer’s connection ports aren’t working properly.
  • Settings on your computer regarding the device have been improperly configured.
  • The component itself isn’t working due to being damaged or dirty.
  • Unplug the faulty device from your computer, then plug it back in (to another port, if you can).
  • Go to your Control Panel and change your settings (start with “Ease of Access”).
  • Clean the faulty device (taking it apart if you need to), or get it repaired or replaced.

8. My computer suddenly freezes while I’m using it.

Male businessman's computer repeatedly freezing

You’re using your computer normally, when all of a sudden, the screen stops moving and your input devices don’t respond. It happens to most of us every once in a while, but if it happens repeatedly, you may have a bigger problem on your hands.

  • A software program on your computer has experienced an error.
  • One or more of your computer’s processes is taking up too much memory and CPU power.
  • Open your Task Manager and stop programs that aren’t responding.
  • Open your Task Manager and stop processes that are taking up a lot of memory or CPU power.

9. I think my computer has installed a virus or other form of malware.

Concept of a virus or malware computer program

As we’ve discussed, a virus or malware program can be responsible for all sorts of nasty things that happen to your computer: it slows down, unwantedly runs or changes programs, sporadically restarts or shuts down, repeatedly crashes, and more. Fortunately, its possible causes are relatively limited, and there’s quite a bit that you can do about one.

  • You opened or downloaded a file that contained a malware program.
  • You connected a device to your computer whose files were infected with malware.
  • You visited a website that was infected with malware.
  • Disconnect all removable disk drives from your computer.
  • Download, install, and update the Microsoft Malicious Software Removal Tool .
  • Download, install, and update a leading antivirus program .
  • Disconnect your computer from the Internet.
  • Reboot your computer in Safe Mode .
  • Run the Malicious Software Removal Tool and the antivirus program you installed.
  • Re-connect to the Internet.
  • Make sure your computer’s built-in Microsoft Security Features are operating and up-to-date.
  • Know how to spot and avoid unsafe files and sites on the Internet .
  • Install browser extensions to detect and block malware before it reaches your computer.

10. My computer can’t maintain a connection to the Internet.

Internet connection to man's tablet interrupted

You can’t use a web browser or other Internet-related service because you can’t connect to the Internet. Or, while you’re using the Internet, you get an error message because your computer has disconnected.

  • Your Internet router may not be plugged in or working properly.
  • There may be too much distance or interference between your computer and your router.
  • The driver for your computer’s network card may be out of date.
  • Your computer’s network card may not be receiving the power it needs.
  • Make sure your Internet router is plugged in and working. If not, repair or replace it.
  • Move your computer closer to your router, and/or move obstacles out of the way.
  • Update the driver program for your computer’s network card.
  • Go to “Wireless Adapter Settings” in “Power Options” and set to “Maximum Performance.”
  • Call your Internet Service Provider and inquire about the problem.

If you’re not quite sure what the problem is, or none of those solutions worked for you, our tips below might help you get your computer up and running again.

1. Turn it off, and then turn it on again.

Shutting down and restarting your computer resets programs and processes that may have been experiencing errors or glitches. This will usually solve minor problems quickly and easily.

2. If you don’t know something, ask!

Write down information that you don’t quite understand as it appears while you troubleshoot, like error messages. Then, discuss it with a computer-savvy friend or family member, or look it up online. Chances are good that someone else knows what it means and what to do about it.

3. Start with simple fixes, and then rule out possibilities from there.

Save yourself time, money, and hassle by starting with the easy solutions first, then trying more complicated fixes if those don’t work.

4. Check your device connections.

Something on your computer may not be working simply because it isn’t plugged in properly, or at all. Make sure all parts are secured snugly to each other and that all sockets are working normally.

5. Boot your computer in Safe Mode.

Starting your computer in Safe Mode disables some advanced functions of your computer. If Safe Mode works fine but a normal boot-up doesn’t, you’ll know that your computer has a problem with something like its device drivers, a rogue start-up program, or a faulty peripheral device.

6. Keep your programs up-to-date.

Updating your software can not only potentially fix current computer problems, but it may prevent future ones by fixing glitches and other security vulnerabilities that can be exploited.

7. If all else fails, re-install the operating system.

This will reset everything, including (theoretically) any programs, malware, or faulty settings that were giving your computer trouble. Make sure to back up your data before you do this, though, because you’ll need to load it back onto the system afterwards.

Now you have some basic knowledge for how to fix your computer if something goes wrong with it! For more info on how to make your computer and Internet experiences as smooth as possible, visit our Internet 101 section. Or check out our entire Technology Basics  category, which includes the Digital Literacy section with information and tips on mastering all things digital!

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How to Diagnose a Computer Problem

Last Updated: January 14, 2021

This article was co-authored by Luigi Oppido and by wikiHow staff writer, Travis Boylls . Luigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years. This article has been viewed 750,844 times.

Many people are faced with computer problems every day. Some computer problems are easy to fix, but might go undiagnosed. This wikiHow teaches you how to diagnose common computer problems on a Windows Computer.

Step 1 Check that the cables and components are properly connected.

  • If an error message appears as you boot your computer, type the exact error message into a Google search to find more information about the error. Use your mobile phone or another computer, if needed. If you hear a series of beeps as your computer starts up, make a note of the pattern and visit https://www.computerhope.com/beep.htm to see what error the pattern indicates. [2] X Research source

Step 3 Check the load time of the operating system.

  • Click the Windows Start menu in the lower-left corner.
  • Type Control Panel .
  • Double-click the Control Panel in the Windows Start menu.
  • Click Hardware and Sound .
  • Click Device Manager below "Devices and Printers".

Step 6 Check any newly installed software.

  • If your computer CPU graph is running at 80%-100% most of the time, you may be able to upgrade your computer processor .
  • If your computer is using too much memory, close all unneeded programs and browser tabs and see if your computer's performance improves. Limit the amount of multi-tasking you do on your computer. If your computer doesn't have enough memory to do basic operations, some computers allow you to purchase and install more RAM.

Step 8 Listen to the computer.

  • If you suspect you have a damaged hard drive, be sure to backup all important data from the drive immediately and shutdown your computer. Each time you boot up a computer with a damaged hard drive, it will damage the hard drive further. If you are unable to backup your data, remove your hard drive and take it to a professional for data recovery.

Step 9 Run a virus...

Expert Q&A

Luigi Oppido

  • If you do not feel comfortable diagnosing or repairing a computer problem, it is best to take the computer to a certified technician and have it repaired for a moderate fee. Thanks Helpful 8 Not Helpful 7
  • These procedures will begin to narrow down common problems, but to find a specific problem, tools or specialized techniques may need to be used. Thanks Helpful 5 Not Helpful 4

computer problem solving test

  • Always consult a competent computer technician, whether you are going to do the troubleshooting on your own or under supervision. Thanks Helpful 2 Not Helpful 0
  • Do not attempt to repair problems unless you are sure you know what you are doing Thanks Helpful 1 Not Helpful 0

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Secure Your PC

  • ↑ Luigi Oppido. Computer & Tech Specialist. Expert Interview. 31 July 2019.
  • ↑ https://whatis.techtarget.com/definition/POST-Power-On-Self-Test

About This Article

Luigi Oppido

1. Check that all cables, cards, and memory chips are secure. 2. Check for any error messages or beep patterns as your computer boots up. 3. Check if it takes longer than usual for your operating system to boot. 4. Check for any graphics problems. 5. Use the Device Manager in the Control Panel to check for any device errors. 6. Uninstall any recently installed programs. 7. Limit the number of programs that startup with Windows. 8. Listen for any loud noises with the hard drive or CPU fan. 9. Run a virus and malware scan. 10. Boot your computer in Safe Mode and see if the problem persists. Did this summary help you? Yes No

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What is the most likely consequence of a sudden power outage?

monitor damage

modem damage

You install a SCSI 2 Ultra host adapter with four drives. After you bring up the system you notice that only two drives are detected. What is the likely cause for this problem?

the hard drives have been configured with the same SCSI ID

both drives have failed

the host adapter has failed

the devices were not terminated

A 3xx POST error code indicates a problem with the:

video adapter

floppy drive

What is the data rate of a USB port?

You bring up a newly installed server for the first time; however, none of the devices on the SCSI bus are recognized. What is the problem?

One of the SCSI devices is not functioning

The SCSO host adapter was set to ID 7

The boot device was set to SCSI ID 0

The SCSI bus was not properly terminated

In the event of a power outage, what is an UPS designed to do?

keeps computer running until power is restored

allows the computer to shut down safely

power notebook computer

generates power

Maximum USB cable length is:

The common 4:3 resolution found in notebook monitors that have an addressable pixel resolution of 1024 X 768 and a viewable area of 12.1 to 15 inches is known as:

Which one of the following laser printer components is responsible for using heat and pressure to melt and bond the toner to the paper?

transfer corona wire

fusing unit

pickup roller

What is the best solution to the problem of having a bi-directional driver and printer, but a uni-directional cable?

disable bi-directional printing in the printer itself

disable bi-directional printing in the CMOS

get a bi-directional cable and install it

disable bi-directional printing in the printer setup

Whenever you install a new software, XP creates a:

virtual drive

EULA number

master boot record

restore point

To restore the original registry settings when you first installed Windows, from the Emergency Repair Desk, which option would you use to restore the registry?

press F for fast repair

press A for repair all

press R for registry repair

press M for manual repair

What's the best way to protect your hard drive data?

run chkdsk at least once a week

run scandisk at least once a week

regular backups

run a regular diagnostic

Which utility can speed up the performance of your machine?

A customer who just bought a computer from you yesterday calls frantically. He tells you the computer says he performed an illegal operation. What do you tell him?

Bring the computer in for repair.

Explain that he told the CPU to do something that the CPU can't do. Tell him not to do it again.

Choose OK and restart the program.

Tell him he's got a virus.

When you double click on a short cut that appears on the Windows Desktop why does the application not run?

Desktop shortcuts cannot be used in this way.

The shortcut file is corrupt and needs to be replaced.

The program file for that shortcut is corrupt or deleted.

The shortcut has a different icon from the default.

The customer is complaining that the program applications being displayed on the screen are missing lines, details, and other graphics. How should you change the setting?

increase the horizontal setting on the monitor

increase hardware graphics acceleration

reduce hardware graphics acceleration

decrease the vertical display settings on the monitor

Which one of the following terms refers to the snapshot of the system state that is used during a system restore?

registry backup

system console

Which component is not part of the Windows Security Center?

computer management

Windows Firewall

automatic updates

malware protection

Which utility enables you to reset a computer's network adapter?

network map

Windows Network Diagnostics

local area connection

You want to speed up disk-drive access in DOS by reserving a block of RAM and using it to swap data from the hard disk to RAM. Which one of the following allows you to accomplish this?

Virtual Memory

Which is the difference between a Search Engine and a Directory?

Search engines have a search box while directories are not searchable

Search engines are free while Directories charge money for their services

Most search engines use spiders while directories do not

Webmaster can submit their resource to a search engine, but not to a directory

ISDN stands for:

Interior Sector Direct None

Inferior Sector Data Net

Internal Select Data Nulls

Integrated Services Digital Network

The process that verifies that your login and password are correct is:

verification

authentication

access control

How many keys are used in public key encryption to encrypt and decrypt data?

The computer runs for various periods of time before giving an "out of memory" message. The possible reason is a:

badly seated memory chips

bad power supply

bad hard disk

The user says that after downloading a program from the Internet the computer will not boot. What is the first thing to ask the user?

Were any modem errors reported?

Was the downloaded software compatible with your system?

Did you scan the file for viruses before you opened it?

Is the network used for Internet access?

Which one of the following is not listed by the FBI National Computer Crime Squad (NCCS) as a computer crime?

installation of network monitoring software

major computer network intrusion

intrusion of the public phone system

pirated software

What term defines a computer crime where one person masquerades as someone else?

identity theft

When setting up a user's workstation, the angle of his/her forearm to his/her body should be at which degree?

What signals the processor to temporarily stop a running program to allow a handler to run instead?

_____ is a minimal operating system used to prepare a computer for Windows installation, to copy disk images from a network file server, and to initiate Windows Setup.

_____ is a high-speed serial computer expansion bus standard designed to replace the older PCI, PCI-X, and AGP bus standards.

"Missing OS" could mean which of the following?

MBR is corrupted

DBR is corrupted

HDD has crashed

The system partition is corrupted

Which of the following key needs to be pressed while interrupting the OS loading process for the purpose of troubleshooting in Windows?

A processor for laptops is typically smaller, but more importantly, in order to run cooler, it uses less _____ than its desktop counterpart.

electricity

As LCDs do not produce light themselves, they need to produce a visible image which is usually provided by a:

radio-luminescent panel

cathode ray tube

fluoride glow rod

What key combination in Windows brings up a menu where you can change your password?

Press CTRL+ALT+P and then click Change Password

Press SHIFT+ALT+DELETE and then click Change Password

Press CTRL+ALT+DELETE and then click Change Password

Press SHIFT+ALT+P and then click Change Password

Typically, printer memory is most relevant to a _____ printer because they hold the entire image of each page in memory before printing.

Some printers require _____ to properly align the print device to the wallpaper.

firmware updates

calibration

The OS X operating system is based on:

"Hot Docking" means that:

a hot boot must be done before a device is removed/installed

power must be off to remove/install a device

a warm boot must be done before a device is removed/installed

power can be on to remove/install a device

The Windows operating system holds many configuration settings in the:

/etc directory

/opt directory

%systemroot% file

To rename file 1.txt to 2.txt in UNIX run the command:

build 1.txt 2.txt

rename 1.txt 2.txt

mv 1.txt 2.txt

cp 1.txt 2.txt

Which command makes a file read only?

Attrib +r "filename"

Read_only +r "filename"

Readonly /y "filename"

Attrib /r "filename"

What is the application used by chat rooms?

NTFS file systems limit the length of the file names to how many characters?

The system of pathways that is used for communication in a computer system is referred to as which of the following terms?

Cache memory

If one segment goes down on a _____ network, the remaining segments past that point also go down.

One option to consider enabling when moving to _____ Ethernet is jumbo frames.

TFTP uses the _____ protocol

A(n) _____ is an observable occurrence in an information system that actually happened at some point in time.

_____ is a type of virus which can replicate itself.

Which command can be used tp encrypt and decrypt large numbers of files and folders

The first hard disk in your computer is having one primary partition and one extended partition. The extended partition is divided into two logical drives D and E. When you install a second hard drive, you create a primary and extended partition. You create one logical drive only and format it. What would be the drive letter assigned to the first logical drive on the extended partition of the first hard disk?

What is the command syntax for assigning "Hidden" attribute to file C:\myfile?

ATTRIB R C:\MYFILE

ATTRIB +R C:\MYFILE

ATTRIB H C:\MYFILE

ATTRIB +H C:\MYFILE

Burns are the most common _____-related injury.

aeronautical

electrical shock

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Ultimate Quiz On Problem Solving And Computers

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Do you understand the concept of problem-solving using a computer? To test your knowledge, you can try these MCQs on problem-solving using the computer. Computer-based problem-solving is a process of designing, implementing, and using programming tools. Do you know the difference between pseudocode and an algorithm? What are the other terms associated with these two? Start this quiz, and check out your scores. All the best! You can share the quiz with others also.

An artificial language designed to express actions that control the behavior of a machine.

Natural language

Programming language

Rate this question:

A person who thinks rationally and objectively to get an unbiased solution to a problem.

Problem solver

Critical thinker

Systems analyst

Which of the following is not a model used in problem-solving?

Critical thinking

In the expression count = count + 1, the value of count is

How does the waterfall model differ from the systems development life cycle model.

The stages are long and tedious

Iterations are difficult and must be done at the end

New problems cannot be incorporated into the solution

Users are not involved in its development

In programming, the value of a constant

Remains the same once the variable is given a value

Changes regularly in the program

Does not change during program execution

Is only affected when new values are given to it

One phase of the systems development model is

Testing of users

Training of users

Production of documentations

Evaluation of the new system

For a new system to be implemented, it must be backed by: i. the users ii. the systems development team iii. the managers of the company

I and ii only are needed to support the new system

I and iv only are needed to support the new system

I and iii only are needed to support the new system

I, ii, and iii must support the new system

This is a crucial attribute that is required of all problem solvers.

Waiting skill

Listening skill

Which is true about Algorithms?

Algorithms can easily be converted into program codes.

Algorithms are written in formal notation.

Algorithms provide a sequence of steps that will solve a problem.

Algorithms are only used for math and computer-related problems.

How pseudocode differs from an algorithm?

Pseudocodes are precise, while algorithms are not.

Pseudocode must solve the problem, whereas the algorithm does not have to.

Pseudocode is a precursor to computer program codes.

An algorithm is written by the problem solver, while pseudocode is written by the code designer.

An area in memory where changeable values are stored is called

An assignment statement is recognized by.

An equal sign

A statement of value

A plus sign

An operation

When output must be sent to a file, we use the keyword.

If an area is fully understood by the users and developers, then which model would be suitable.

Problem-solving

Programming

Consider the following codes: Begin Line 1         sum = 0 Line 2         input num1, num2, num3 Line 3         sum = num1+num2 +num3 Line 4         Print sum End  If num1 = 2, num2 = 3, num3 = 4, and the codes were executed as is, what would be the result:

Program failure

Consider the codes, where each variable contains its name as the value, such that A is A: BeginLine 1         c = a Line 2         a = b Line 3         b = c Line 3         Print a, b EndWhat is the printed upon termination

Consider the following codes:beginline 1         sum = 0 line 2         input num1, num2, num3 line 3         sum = num1+num2 +num3 line 4         print “your total is”, sum end if num1 = 8, num2 = 7, num3 = 9, and the codes were executed as is, what would be the result:.

Your total is 24

Your total is sum

"Your total is", 24

"Your total is 24"

In pseudocode the statements used must

Solve the problem

Be properly structured and indented to illustrate the flow of logic and control

Literally correct

Have good English meanings and be recognizable English words

One conversion method that can be used by the system development team while the users in the office are still in training is

Phased conversion

Direct conversion

Pilot conversion

Systematic conversion

At what stage of the SDLC is the complete system checked for compatibility?

The design phase

Evaluation phase

Implementation phase

Maintenance phase

Which is true about systems?

A system boundary separates the system from its environment

The scope of the system extends beyond its boundary

System consists of interrelated components working together to achieve varying goals

The good system will solve all the organization's problems

Which of the following provides an accurate description of a problem?

A difficulty that cannot be solved

A difficulty that prevents the accomplishment of some objective

A difficulty that arises from some existing dilemma

A challenge that hinders progress that may have no solution

Which is most accurate about problem statements?

The problem statement helps the users to communicate the problem

The problem statement is just a summary of the issues faced

The problem statement is the backbone of the feasibility and the problem solution

It includes the symptoms and constraints and so often misleads users

The word INPUT is used to

Set aside some memory to run the program

Set aside some memory area to store the value of the constant inputted

Set aside some memory area to store the value of the variable entered

Used to give the variable its value

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  • Prepare for the 2020 AP®︎ Statistics Exam
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  • Green’s, Stokes’, and the divergence theorems
  • First order differential equations
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  • Laplace transform
  • Vectors and spaces
  • Matrix transformations
  • Alternate coordinate systems (bases)

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  1. FBLA Computer Problem Solving Flashcards

    1 / 150 Flashcards Learn Test Match Q-Chat Created by DougASchu Students also viewed FBLA - Computer Problem Solving 224 terms Christina_Kasch Preview FBLA - UX Design 15 terms sedonal2 Preview Fire Safety NSTP 25 terms julmardimasindel1 Preview IT and Terminology 25 terms lif3oftyree Preview Something Study Teacher 14 terms Khadeem_Bernard Preview

  2. How to Make Windows Troubleshoot Your PC's Problems for You

    Windows 7 and 8 Windows includes a variety of "troubleshooters" designed to quickly diagnose and automatically solve various computer problems. Troubleshooters can't fix everything, but they're a great place to start if you encounter a problem with your computer.

  3. Computer Basics: Basic Troubleshooting Techniques

    Solution 3: Make sure the computer is plugged in and turned on. Solution 4: If you're using a desktop, make sure the monitor cable is properly connected to the computer tower and the monitor. Solving more difficult problems. If you still haven't found a solution to your problem, you may need to ask someone else for help.

  4. How to Troubleshoot Basic Computer Problems to Fix Your Computer

    Unplug the faulty device from your computer, then plug it back in (to another port, if you can). Go to your Control Panel and change your settings (start with "Ease of Access"). Clean the faulty device (taking it apart if you need to), or get it repaired or replaced. 8. My computer suddenly freezes while I'm using it.

  5. Troubleshooting Methodology

    The CompTIA troubleshooting methodology: Identify the problem. Establish a theory of probable cause. Test the theory to determine the cause. Establish a plan of action to resolve the problem and implement the solution. Verify full system functionality, and, if applicable, implement preventive measures. Document findings, actions and outcomes.

  6. How to Diagnose a Computer Problem: 10 Steps (with Pictures)

    1 Check that the cables and components are properly connected. This is especially important if you recently upgraded your computer. Open your computer and make sure that all the cables, RAM chips, the video card, sound card, network card, and other components are all securely attached to the motherboard. [1] 2 Check the POST.

  7. Practice Computer Science

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    Solving problems is the core of computer science. Programmers must first understand how a human solves a problem, then understand how to translate this "algorithm" into something a computer can do, and finally, how to write the specific code to implement the solution. At its core, problem-solving focuses on the study, understanding, and usage ...

  10. Quiz on Problem-Solving

    Quiz on Problem-Solving. Test your understanding of the key steps in problem-solving, pseudocode, and flowcharts. 1. Pseudocode is: Reset Quiz. Question 1 of 5 0 attempted.

  11. Computer Problem Solving FBLA

    1. Multiple Choice 2 minutes 1 pt What is the most likely consequence of a sudden power outage? lost data monitor damage modem damage RAM damage 2. Multiple Choice 2 minutes 1 pt You install a SCSI 2 Ultra host adapter with four drives. After you bring up the system you notice that only two drives are detected.

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  13. PDF 2023-24 Competitive Events Guidelines

    Computer Problem Solving. Computer Problem Solving - Page 1 of 6 - Updated September 2023. Computer Problem Solving provides members with the opportunity to demonstrate knowledge about operating systems, networks and hardware. This competitive event consists of an objective test. This event aims to inspire members to learn about computer problem

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  15. Ultimate Quiz On Problem Solving And Computers

    1. An artificial language designed to express actions that control the behavior of a machine. A. Algorithm B. Pseudocode C. Natural language D. Programming language Correct Answer D. Programming language Explanation A programming language is an artificial language specifically created to communicate instructions to a machine or computer.

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    FBLA Computer Problem Solving. OVERVIEW. Theis event provides recognition for FBLA members who have a broad base of knowledge and competencies in core hardware and operating system technologies including installation, configuration, diagnostics, preventative maintenance, and basic networking. This is an individual objective test.

  17. FBLA Computer Problem Solving Test Quiz / Practice Test

    Answer 25 questions in 10 minutes. FBLA Computer Problem Solving Test 12 : 25 1. The process that verifies that your login and password are correct. Access control ACL Authentication Verification 2. What command line tool provides the same information as the Microsoft System Information Tool? HWINFO.EXE WINFO.EXE SYSINFO.EXE MSINFO.EXE 3.

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    This competitive event consists of an objective test. This event aims to inspire members to learn about computer problem solving. Event Overview. Division: High School Event Type: Individual Event Category: Objective Test, 100-multiple choice questions (breakdown of question by competencies below) Objective Test Time: 50 minutes NACE ...

  20. Computers to Score Written Answers to Texas' STAAR Test

    Roughly three-quarters of essay answers on the STAAR test, the standardized achievement test in Texas K-12 schools, will be assessed by an automated scoring engine programmed to emulate how humans ...

  21. Gunjan Madaan on Instagram: "You cannot crack Microsoft Interview

    1) Problem-Solving: Micro..." Gunjan Madaan on Instagram: "You cannot crack Microsoft Interview Without working on these 3 areas! 1) Problem-Solving: Microsoft interviews often include questions that test your ability to think critically and come up with efficient algorithms.