cover letter sample for customer service job application

Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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5 Customer Service Cover Letter Examples for 2024

• Customer Service (CS) Cover Letter
• CS Representative
• CS Specialist
• Bilingual CS Support
• Write a CS Cover Letter
• CS Cover Letter FAQs

Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your  customer service resume  and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Customer Service  Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Why this cover letter works

• Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
• Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
• Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
• If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

Level up your cover letter game

Relax! We’ll do the heavy lifiting to write your cover letter in seconds.

Customer Service Representative Cover Letter Example

• Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

• It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

• If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
• If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
• Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

• If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
• Incorporating tidbits like these can make a meaningful impact.
• Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

Need a resume to pair with your customer service cover letter?

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3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

• Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

• Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

• Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

• Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

Kai Yamashiro

• Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

• Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start  building your resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer service representative cover letter templates

The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

Customer service cover letter examples, title: [role] – [your name], title: [role] – [your name], [contact information], title: [your name] – [role], [contact information], title: customer service representative cover letter – [your name], title: cover letter for [role] – [your name], title: [your name] – cover letter, good practices for writing a customer service cover letter, frequently asked questions, what are some tips for writing a great customer service cover letter, how can i make my cover letter stand out, what is the most important thing to include in a customer service cover letter, what to avoid mentioning in your customer service cover letter, what if i don't have any customer service experience, should i include references in my customer service cover letter.

Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

Sorry, I am not able to complete this task as it appears to be a request for summarization of a specific text.

The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

You will be in Good Hands!

• Cover Letter

Customer Service Cover Letter Samples | 45+ ATS-Ready Format and Guide

Cover Letter Samples UK

Explore our meticulously crafted customer service cover letter examples to enhance your job application. Each example is designed to help you create a standout cover letter and secure your dream position in the dynamic field of customer service.

Cover Letter examples for top customer-service jobs

Use the following guidelines and Cover Letter examples to choose the best resume format.

Banking Representative Cover Letter Sample

Call Center Manager Cover Letter Sample

Call Center Representative Cover Letter Sampl

Crafting a Stellar Cover Letter for Customer Service Positions

Introduction:

 Welcome to our comprehensive guide on writing an exceptional cover letter tailored specifically for customer service positions. A well-crafted cover letter is your opportunity to showcase your dedication to providing outstanding customer experiences, your interpersonal skills, and your commitment to resolving customer issues. In this guide, we'll provide valuable insights on how to create an impactful cover letter, essential do's and don'ts, and the significance of including a cover letter in your job applications.

How to Write a Cover Letter for Customer Service Positions:

• Research and Personalization: Start by researching the company and understanding its customer service philosophy. Tailor your cover letter to align with the specific requirements of the position, showcasing your knowledge of the industry and the organization's approach to customer satisfaction.
• Header and Salutation: Include your contact information and a friendly salutation. If possible, address the cover letter to a specific individual, signaling your personalized approach.
• Introduction: Begin with a warm introduction that clearly states the customer service position you're applying for and highlights your enthusiasm for the role. Express your commitment to delivering top-notch customer experiences.
• Highlight Customer Service Skills: Clearly outline your customer service skills and experiences that directly align with the job requirements. Emphasize your ability to handle customer inquiries, resolve issues, and ensure customer satisfaction.
• Showcase Interpersonal Communication: Share instances where you've demonstrated strong interpersonal communication skills, whether in-person, over the phone, or through written communication. Highlight your ability to empathize with customers and address their needs.
• Emphasize Problem-Solving Abilities: Discuss your problem-solving abilities and your track record of successfully resolving customer issues. Provide specific examples of challenging situations you've navigated.
• Conclusion: Summarize your key customer service strengths and express your eagerness to contribute to the success of the customer service team. Close with a professional thank-you and an invitation for further discussion in an interview.

Do's and Don'ts:

• Customize each cover letter for the specific customer service job application.
• Address the hiring manager personally if possible.
• Use a warm and professional tone throughout.
• Showcase specific achievements and skills related to customer service.
• Express genuine enthusiasm for providing excellent customer experiences.
• Use a generic template for all applications.
• Include irrelevant information in your cover letter.
• Exceed one page in length.
• Use overly formal or stiff language.
• Forget to proofread for errors.

Why You Need a Cover Letter for Customer Service Positions:

• Demonstrates Customer Service Expertise: A cover letter allows you to convey your specific customer service skills and experiences that may not be fully detailed in your Cover Letter.
• Shows Understanding of Company Values: It provides an opportunity to showcase your understanding of the company's customer service values and how your skills align with their customer-centric approach.
• Highlights Problem-Solving Abilities: Including a cover letter allows you to emphasize your problem-solving abilities, a crucial aspect of any customer service role.

Explore More Customer Service Cover Letter Examples:

Elevate your job application with our collection of meticulously crafted customer service cover letter examples tailored for various positions in the field. Whether you're a seasoned customer service representative or a candidate for a customer experience manager role, our samples can serve as valuable templates for creating an impactful cover letter.

• Customer Service Advisor Cover Letter Example
• Banking Representative Cover Letter Example
• Call Center Manager Cover Letter Example
• Call Center Representative Cover Letter Example
• Call Center Team Leader Cover Letter Example
• Camp Counselor Cover Letter Example
• Client Service Specialist Cover Letter Example
• Customer Experience Manager Cover Letter Example
• Customer Relationship Officer Cover Letter Example
• Customer Service Assistant Manager Cover Letter Example
• Customer Service Representative Cover Letter Example
• Customer Success Manager Cover Letter Example
• Customer Service Supervisor Cover Letter Example
• Director of Member Services Cover Letter Example

More Resume Examples for the Next Step in Your Resume Career jobs

• Customer Service Advisor Resume
• Banking Representative Resume
• Call Center Manager Resume
• Call Center Representative Resume
• Call Center Team Leader Resume
• Camp Counselor Resume
• Client Service Specialist Resume
• Customer Experience Manager Resume
• Customer Relationship Officer Resume
• Customer Service Assistant Manager Resume
• Customer Service Representative Resume
• Customer Success Manager Resume
• Customer Service Supervisor Resume
• Director Of Member Services Resume

More Cover Letter Examples for the Next Step in Your Cover Letter Career jobs

• Customer Service Advisor Cover Letter
• Banking Representative Cover Letter
• Call Center Manager Cover Letter
• Call Center Representative Cover Letter
• Call Center Team Leader Cover Letter
• Camp Counselor Cover Letter
• Client Service Specialist Cover Letter
• Customer Experience Manager Cover Letter
• Customer Relationship Officer Cover Letter
• Customer Service Assistant Manager Cover Letter
• Customer Service Representative Cover Letter
• Customer Success Manager Cover Letter
• Customer Service Supervisor Cover Letter
• Director Of Member Services Cover Letter

Get started with a winning Cover Letter template

500+ hr-approved australian cover letter samples for your career ascent.

Your journey to career success begins with our vast collection of 500+ HR-approved Australian cover letter samples. Meticulously designed to impress employers, sail through Applicant Tracking Systems (ATS), and align with Australian format standards, these samples cater to job seekers at all levels. Whether you're a seasoned professional, a recent graduate, or embarking on a career shift, our diverse formats provide the inspiration and guidance to create compelling cover letters that leave a lasting impression. Say goodbye to missed opportunities and embrace a future teeming with job interviews. Your next career milestone is just a click away.