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Sudoku for Beginners: How to Improve Your Problem-Solving Skills

Are you a beginner when it comes to solving Sudoku puzzles? Do you find yourself frustrated and unsure of where to start? Fear not, as we have compiled a comprehensive guide on how to improve your problem-solving skills through Sudoku.

Understanding the Basics of Sudoku

Before we dive into the strategies and techniques, let’s first understand the basics of Sudoku. A Sudoku puzzle is a 9×9 grid that is divided into nine smaller 3×3 grids. The objective is to fill in each row, column, and smaller grid with numbers 1-9 without repeating any numbers.

Starting Strategies for Beginners

As a beginner, it can be overwhelming to look at an empty Sudoku grid. But don’t worry. There are simple starting strategies that can help you get started. First, look for any rows or columns that only have one missing number. Fill in that number and move on to the next row or column with only one missing number. Another strategy is looking for any smaller grids with only one missing number and filling in that number.

Advanced Strategies for Beginner/Intermediate Level

Once you’ve mastered the starting strategies, it’s time to move on to more advanced techniques. One technique is called “pencil marking.” This involves writing down all possible numbers in each empty square before making any moves. Then use logic and elimination techniques to cross off impossible numbers until you are left with the correct answer.

Another advanced technique is “hidden pairs.” Look for two squares within a row or column that only have two possible numbers left. If those two possible numbers exist in both squares, then those two squares must contain those specific numbers.

Benefits of Solving Sudoku Puzzles

Not only is solving Sudoku puzzles fun and challenging, but it also has many benefits for your brain health. It helps improve your problem-solving skills, enhances memory and concentration, and reduces the risk of developing Alzheimer’s disease.

In conclusion, Sudoku is a great way to improve your problem-solving skills while also providing entertainment. With these starting and advanced strategies, you’ll be able to solve even the toughest Sudoku puzzles. So grab a pencil and paper and start sharpening those brain muscles.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.


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What Is Problem Solving? Steps, Techniques, and Best Practices Explained

Table of Contents

Problem solving is the art of identifying problems and implementing the best possible solutions. Revisiting your problem-solving skills may be the missing piece to leveraging the performance of your business, achieving Lean success, or unlocking your professional potential. 

Ask any colleague if they’re an effective problem-solver and their likely answer will be, “Of course! I solve problems every day.” 

Problem solving is part of most job descriptions, sure. But not everyone can do it consistently. 

The Problem-Solving Process

Problem solving is the process of defining a problem, identifying its root cause, prioritizing and selecting potential solutions, and implementing the chosen solution.

There’s no one-size-fits-all problem-solving process. Often, it’s a unique methodology that aligns your short- and long-term objectives with the resources at your disposal. Nonetheless, many paradigms center problem solving as a pathway for achieving one’s goals faster and smarter. 

One example is the Six Sigma framework , which emphasizes eliminating errors and refining the customer experience, thereby improving business outcomes. Developed originally by Motorola, the Six Sigma process identifies problems from the perspective of customer satisfaction and improving product delivery. 

Lean management, a similar method, is about streamlining company processes over time so they become “leaner” while producing better outcomes. 

Trendy business management lingo aside, both of these frameworks teach us that investing in your problem solving process for personal and professional arenas will bring better productivity.

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How to Solve Problems: 5 Steps

1. precisely identify problems.

As obvious as it seems, identifying the problem is the first step in the problem-solving process. Pinpointing a problem at the beginning of the process will guide your research, collaboration, and solutions in the right direction. 

At this stage, your task is to identify the scope and substance of the problem. Ask yourself a series of questions: 

  • What’s the problem? 
  • How many subsets of issues are underneath this problem? 
  • What subject areas, departments of work, or functions of business can best define this problem? 

Although some problems are naturally large in scope, precision is key. Write out the problems as statements in planning sheets . Should information or feedback during a later step alter the scope of your problem, revise the statements. 

Framing the problem at this stage will help you stay focused if distractions come up in later stages. Furthermore, how you frame a problem will aid your search for a solution. A strategy of building Lean success, for instance, will emphasize identifying and improving upon inefficient systems. 

2. Collect Information and Plan 

The second step is to collect information and plan the brainstorming process. This is another foundational step to road mapping your problem-solving process. Data, after all, is useful in identifying the scope and substance of your problems. 

Collecting information on the exact details of the problem, however, is done to narrow the brainstorming portion to help you evaluate the outcomes later. Don’t overwhelm yourself with unnecessary information — use the problem statements that you identified in step one as a north star in your research process. 

This stage should also include some planning. Ask yourself:

  • What parties will ultimately decide a solution? 
  • Whose voices and ideas should be heard in the brainstorming process? 
  • What resources are at your disposal for implementing a solution? 

Establish a plan and timeline for steps 3-5. 

3. Brainstorm Solutions

Brainstorming solutions is the bread and butter of the problem-solving process. At this stage, focus on generating creative ideas. As long as the solution directly addresses the problem statements and achieves your goals, don’t immediately rule it out. 

Moreover, solutions are rarely a one-step answer and are more like a roadmap with a set of actions. As you brainstorm ideas, map out these solutions visually and include any relevant factors such as costs involved, action steps, and involved parties. 

With Lean success in mind, stay focused on solutions that minimize waste and improve the flow of business ecosystems. 

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Boost Your Salary By Learning New QM Skills

4. Decide and Implement

The most critical stage is selecting a solution. Easier said than done. Consider the criteria that has arisen in previous steps as you decide on a solution that meets your needs. 

Once you select a course of action, implement it. 

Practicing due diligence in earlier stages of the process will ensure that your chosen course of action has been evaluated from all angles. Often, efficient implementation requires us to act correctly and successfully the first time, rather than being hurried and sloppy. Further compilations will create more problems, bringing you back to step 1. 

5. Evaluate

Exercise humility and evaluate your solution honestly. Did you achieve the results you hoped for? What would you do differently next time? 

As some experts note, formulating feedback channels into your evaluation helps solidify future success. A framework like Lean success, for example, will use certain key performance indicators (KPIs) like quality, delivery success, reducing errors, and more. Establish metrics aligned with company goals to assess your solutions.

Master skills like measurement system analysis, lean principles, hypothesis testing, process analysis and DFSS tools with our Lean Six Sigma Green Belt Training Course . Sign-up today!

Train to Solve Problems With Lean Today

Become a quality expert with Simplilearn’s Lean Six Sigma Green Belt . This Lean Six Sigma certification program will help you gain key skills to excel in digital transformation projects while improving quality and ultimate business results.

In this course, you will learn about two critical operations management methodologies – Lean practices and Six Sigma to accelerate business improvement.

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Simplilearn is one of the world’s leading providers of online training for Digital Marketing, Cloud Computing, Project Management, Data Science, IT, Software Development, and many other emerging technologies.

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A Complete Guide to know What is Problem Solving (Updated October 2023)

Everything happening in this world has its problems. This is because no system in this world has 100% efficiency. But this is not a big issue for the people who are prepared to deal with any kind of problem. The field that is heavily affected by the problems in the field of companies and organizations.

define problem solving in it

This is because a lot of employees are working in different departments under the same name. The problem for one employee or one department can cause issues for others. This is why the employees are given special problem-solving training. Here we will discuss what is problem-solving and some effective steps involved.

What is problem solving?

Problem-solving isa process of solving any kind of problem. This process is acted upon in some steps. These steps start from identifying the problem and determining the cause of the problem. After the problem and its cause are identified, the next step is to select alternatives for the solution and implement the solutions.

All of these steps are collectively known as a problem-solving process.

The basic steps involved in problem-solving.

As the problem-solving process comprises different steps that collectively help in getting id of the problem. So, here we will have a detailed discussion about the steps that are involved in problem-solving.

Defining the problem.

Defining the problem means that you are diagnosing the situation. This helps take the further steps for solving the problem. This is not just as simple as defining the problem. Here you take effective measures to keep track of the situation of the problem. Some of the most effective and easy to implement ways of defining the problem are listed below.

·       Flowcharts of the process and the problem init.

·       Cause and effect diagram.

With the help of these steps, you can easily identify the root causes of the problem. However, for these ways of defining the problem, you must involve the factual information and then compare the expectations to reality. Apart from this, you also need to stay focused on the root cause of the problem as eradicating this will be your main objective here.

To create a successful deduction for problem-solving in this step, you will first need to review different sectors of your system. Then you will have to evaluate things on the base of how something will affect the system.

Generating the alternatives.

Once you have gone through the first step, the next step will be to get the solution for the problem. It is in our psyche that once we think of an idea or solution, then we keep on thinking that it will be effective. But in reality, this will not happen every time and you will waste a lot of time coming up with another effective solution.

So, here the best thing to do is to come up with more than more solutions at a time. For this, you can do the following things.

·       Take ideas from different employees.

·       Mold your original idea according to different aspects of the problem.

·       Think of other than one effective idea.

When you are going with a set of ideas for the backup, you will be very efficient in solving the problem. This is because if one idea fails, you can implement another one and this can be carried on until you have solved the problem.

Evaluating and selecting alternatives.

So, now you know that you have to come up with more than one idea, but how will you know if the ideas are effective or not. For this, you can easily evaluate the ideas that come up in your mind. This will help in filtering out only the best and the most effective ideas. Here is how this works.

·       Will this solution be able to solve the specific problem without causing other problems in the system?

·       Will all the people and stakeholders of the system accept the solution?

·       Is the solution that I have come up with possible and easy to implement?

·       Will the solution and the alternatives be in the constraints of the organization?

When you think of all the ideas and their alternatives, you will be very efficiently filtering out the ideas that do not seem to be working.

define problem solving in it

Implementing the solutions.

Now you are in the state where you have the ideas, the solutions, and the alternatives of these solutions. The only step left to get the problem solved is to implement the solution. This is also not a very simple step. Here are some things that you must include in this step to increase the efficiency of your solution.

·      Involving others.

One of the best things to do is to involve others in the implementation of your solution. This will not only reduce the stress that you will have to bear. But this will also add other innovative ideas that come in their minds. This can be very helpful in making the solution to the problem better.

·      Testing and expectations of the solution.

When you are implementing or you have implemented the solution, it is very important to keep constantly monitoring the solution and its working. For this, you can test the solutions’ working at different events. Testing the outcomes and comparing when with the expectations will also give you the idea of how well the solution is performing.

·      Feedback system.

When you have implemented the solution, the role that you will play in the future will be lower than the role of other employees. So, you must take feedback after sometime. The feedback system will tell you about the feelings of people about your solution and its working. This will also help in improving the solution.

Some important things to consider in each of the problem-solving steps.

Above in the article, we discussed the significance of each step involved in problem-solving. Here we will discuss some additional things that you must be aware of. This is because they will not only make your problem-solving experience better, but they will also make your problem-solving techniques more efficient.

Knowing your problem in a good way:

If you are thinking about what is problem solving and how important it is to define the problem. Then we will tell you here the importance of defining the problem and some of the best ways to implement it. It is a must for solving any problem that you must know the real cause and the root of the problem.

This is because the smaller problems can be identified and solved easily. But when we are dealing with the problems on the level of different organizations, then it is very important to get rid of the problem from the start. This is because if the problem is not fully identified, then it will never be truly eradicated.

And this will keep on damaging the company in several ways. For the problem identifying methods we mentioned above, the initiative for any of the methods can be taken for different tools. Some of the tools are the 5 W’s, the root cause analysis, and appreciation. This is also very important that you consider each of them carefully from different perspectives.

This is because the cause of the problem could be an unreasonable workload or lack of training but if unidentified, this can be extremely bad.

Knowing about the complexity of the problem.

While you are solving any problem, you must understand that every problem will not have the same scope and the time required for every problem will be different. This is because the complexity of each problem is different. There are a lot of tools and methods to know about the complexity of the problem. Some of them are listed below.

·       Affinity diagrams.

·       Swim Lane diagram.

·       System diagram.

·       Flow charts.

·       Bottleneck method.

After identifying different factors of the problem, you can implement any of these tools and this will tell you about the complexity of the problem. Sometimes a problem that seems to be a single problem is a collection of different smaller problems.

This is the point where the drill-down technique can be very helpful. It will easily and efficiently breakdown the problem into smaller parts.

Process of solving the problem.

So, there can be a case that the problem is very small, and it can easily be dealt with. But inmost of the cases, the problem is not that simple, and it is a collection of several complex problems related to different departments.

In this case, the head of the problem-solving team must take different members from different departments that will help in solving that problem using the tools, tricks methods, and tips we mentioned above.

With the increasing complexities in different organizations, many people are asking what is problem solving. If you are also uncertain about what is problem solving, then this will be the article that will tell you all about what is problem solving.

This is because it will not only tell you about some of the most effective techniques for solving different problems, but the tips, tools, and methods we mentioned here can also be very helpful for everyone in dealing with complex problems.

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3 What is Problem Solving?

Chapter table of contents, what is problem solving.

  • What Does Problem Solving Look Like?

Developing Problem Solving Processes

Summary of strategies, problem solving:  an important job skill.

define problem solving in it

The ability to solve problems is a basic life skill and is essential to our day-to-day lives, at home, at school, and at work. We solve problems every day without really thinking about how we solve them. For example: it’s raining and you need to go to the store. What do you do? There are lots of possible solutions. Take your umbrella and walk. If you don’t want to get wet, you can drive, or take the bus. You might decide to call a friend for a ride, or you might decide to go to the store another day. There is no right way to solve this problem and different people will solve it differently.

Problem solving is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.

Why is problem solving important? Good problem solving skills empower you not only in your personal life but are critical in your professional life. In the current fast-changing global economy, employers often identify everyday problem solving as crucial to the success of their organizations. For employees, problem solving can be used to develop practical and creative solutions, and to show independence and initiative to employers.

what does problem solving look like?

define problem solving in it

The ability to solve problems is a skill at which you can improve.  So how exactly do you practice problem solving? Learning about different problem solving strategies and when to use them will give you a good start. Problem solving is a process. Most strategies provide steps that help you identify the problem and choose the best solution. There are two basic types of strategies: algorithmic and heuristic.

Algorithmic strategies are traditional step-by-step guides to solving problems. They are great for solving math problems (in algebra: multiply and divide, then add or subtract) or for helping us remember the correct order of things (a mnemonic such as “Spring Forward, Fall Back” to remember which way the clock changes for daylight saving time, or “Righty Tighty, Lefty Loosey” to remember what direction to turn bolts and screws). Algorithms are best when there is a single path to the correct solution.

But what do you do when there is no single solution for your problem? Heuristic methods are general guides used to identify possible solutions. A popular one that is easy to remember is IDEAL [Bransford & Stein [1] ] :

IDEAL is just one problem solving strategy. Building a toolbox of problem solving strategies will improve your problem solving skills. With practice, you will be able to recognize and use multiple strategies to solve complex problems.

What is the best way to get a peanut out of a tube that cannot be moved? Watch a chimpanzee solve this problem in the video below [Geert Stienissen [2] ].

Problem solving is a process that uses steps to solve problems. But what does that really mean? Let's break it down and start building our toolbox of problem solving strategies.

What is the first step of solving any problem? The first step is to recognize that there is a problem and identify the right cause of the problem. This may sound obvious, but similar problems can arise from different events, and the real issue may not always be apparent. To really solve the problem, it's important to find out what started it all. This is called identifying the root cause .

Example: You and your classmates have been working long hours on a project in the school's workshop. The next afternoon, you try to use your student ID card to access the workshop, but discover that your magnetic strip has been demagnetized. Since the card was a couple of years old, you chalk it up to wear and tear and get a new ID card. Later that same week you learn that several of your classmates had the same problem! After a little investigation, you discover that a strong magnet was stored underneath a workbench in the workshop. The magnet was the root cause of the demagnetized student ID cards.

The best way to identify the root cause of the problem is to ask questions and gather information. If you have a vague problem, investigating facts is more productive than guessing a solution. Ask yourself questions about the problem. What do you know about the problem? What do you not know? When was the last time it worked correctly? What has changed since then? Can you diagram the process into separate steps? Where in the process is the problem occurring? Be curious, ask questions, gather facts, and make logical deductions rather than assumptions.

When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. Although, each path in this exercise ended with a description of a problem solving tool for your toolbox, the first step is always to identify the problem and define the context in which it happened.

There are several strategies that can be used to identify the root cause of a problem. Root cause analysis (RCA) is a method of problem solving that helps people answer the question of why the problem occurred. RCA uses a specific set of steps, with associated tools like the “5 Why Analysis" or the “Cause and Effect Diagram,” to identify the origin of the problem, so that you can:

Once the underlying cause is identified and the scope of the issue defined, the next step is to explore possible strategies to fix the problem.

If you are not sure how to fix the problem, it is okay to ask for help. Problem solving is a process and a skill that is learned with practice. It is important to remember that everyone makes mistakes and that no one knows everything. Life is about learning. It is okay to ask for help when you don’t have the answer. When you collaborate to solve problems you improve workplace communication and accelerates finding solutions as similar problems arise.

One tool that can be useful for generating possible solutions is brainstorming . Brainstorming is a technique designed to generate a large number of ideas for the solution to a problem. The goal is to come up with as many ideas as you can, in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually.

Depending on your path through the exercise, you may have discovered that a couple of your coworkers had experienced similar problems. This should have been an indicator that there was a larger problem that needed to be addressed.

In any workplace, communication of problems and issues (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they be addressed in an efficient and timely manner.  Because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money; effective communication is an important tool..

One strategy for improving communication is the huddle . Just like football players on the field, a huddle is a short meeting with everyone standing in a circle.   It's always important that team members are aware of how their work impacts one another.  A daily team huddle is a great way to ensure that as well as making team members aware of changes to the schedule or any problems or safety issues that have been identified. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.

"Never try to solve all the problems at once — make them line up for you one-by-one.” — Richard Sloma

Problem solving improves efficiency and communication on the shop floor. It increases a company's efficiency and profitability, so it's one of the top skills employers look for when hiring new employees.  Employers consider professional skills, such as problem solving, as critical to their business’s success.

The 2011 survey, "Boiling Point? The skills gap in U.S. manufacturing [3] ," polled over a thousand manufacturing executives who reported that the number one skill deficiency among their current employees is problem solving, which makes it difficult for their companies to adapt to the changing needs of the industry.

  • Bransford, J. & Stein, B.S. (). The Ideal Problem Solver: A Guide For Improving Thinking, Learning, And Creativity . New York, NY: W.H. Freeman. ↵
  • National Geographic. [Geert Stienissen]. (2010, August 19). Insight learning: Chimpanzee Problem Solving [Video file]. Retrieved from http://www.youtube.com/watch?v=fPz6uvIbWZE ↵
  • Report: Boiling Point: The Skills Gap in U.S. Manufacturing Deloitte / The Manufacturing Institute, October 2011. Retrieved from http://www.themanufacturinginstitute.org/Hidden/2011-Skills-Gap-Report/2011-Skills-Gap-Report.aspx ↵

Introduction to Industrial Engineering Copyright © 2020 by Bonnie Boardman is licensed under a Creative Commons Attribution 4.0 International License , except where otherwise noted.

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  • Problem Solving

Problem solving is the process of a problem analysis and resolving it in the best way possible for that situation. This process contains analysing the problem ( root cause analysis ), defining countermeasures for the problem and implementing the right solution for that situation.

For problem solving, people need critical thinking and analytical skills . Everybody within a organization or company can benefit from having good skills because there are always problems.

There have been lots of scientific and practical studies from a learning point of view. Some of the techniques developed and used in artificial intelligence (AI), computer science, engineering, mathematics, or medicine are related to mental techniques studied in psychology.

What are the most known and used models and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with problem solving .

define problem solving in it

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Positive Deviance (PD) explained

September 27th, 2023

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CATWOE Analysis explained

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Lateral Thinking by Edward De Bono explained

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Crowdsourcing explained

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Root Cause Analysis (RCA)

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What is problem solving and why is it important

define problem solving in it

By Wayne Stottler , Kepner-Tregoe

  • Problem Solving & Decision Making Over time, developing and refining problem solving skills provides the ability to solve increasingly complex problems Learn More

For over 60 years, Kepner-Tregoe has been helping companies across industries and geographies to develop and mature their problem-solving capabilities through KT’s industry leading approach to training and the implementation of best practice processes. Considering that problem solving is a part of almost every person’s daily life (both at home and in the workplace), it is surprising how often we are asked to explain what problem solving is and why it is important.

Problem solving is at the core of human evolution. It is the methods we use to understand what is happening in our environment, identify things we want to change and then figure out the things that need to be done to create the desired outcome. Problem solving is the source of all new inventions, social and cultural evolution, and the basis for market based economies. It is the basis for continuous improvement, communication and learning.

If this problem-solving thing is so important to daily life, what is it?

Problem-solving is the process of observing what is going on in your environment; identifying things that could be changed or improved; diagnosing why the current state is the way it is and the factors and forces that influence it; developing approaches and alternatives to influence change; making decisions about which alternative to select; taking action to implement the changes; and observing impact of those actions in the environment.

Each step in the problem-solving process employs skills and methods that contribute to the overall effectiveness of influencing change and determine the level of problem complexity that can be addressed. Humans learn how to solve simple problems from a very early age (learning to eat, make coordinated movements and communicate) – and as a person goes through life problem-solving skills are refined, matured and become more sophisticated (enabling them to solve more difficult problems).

Problem-solving is important both to individuals and organizations because it enables us to exert control over our environment.

Fixing things that are broken

Some things wear out and break over time, others are flawed from day-1. Personal and business environments are full of things, activities, interactions and processes that are broken or not operating in the way they are desired to work. Problem-solving gives us a mechanism for identifying these things, figuring out why they are broken and determining a course of action to fix them.

Addressing risk

Humans have learned to identify trends and developed an awareness of cause-and-effect relationships in their environment. These skills not only enable us to fix things when they break but also anticipate what may happen in the future (based on past-experience and current events). Problem-solving can be applied to the anticipated future events and used to enable action in the present to influence the likelihood of the event occurring and/or alter the impact if the event does occur.

Improving performance

Individuals and organizations do not exist in isolation in the environment. There is a complex and ever-changing web of relationships that exist and as a result, the actions of one person will often have either a direct impact on others or an indirect impact by changing the environment dynamics. These interdependencies enable humans to work together to solve more complex problems but they also create a force that requires everyone to continuously improve performance to adapt to improvements by others. Problem-solving helps us understand relationships and implement the changes and improvements needed to compete and survive in a continually changing environment.

Seizing opportunity

Problem solving isn’t just about responding to (and fixing) the environment that exists today. It is also about innovating, creating new things and changing the environment to be more desirable. Problem-solving enables us to identify and exploit opportunities in the environment and exert (some level of) control over the future.

Problem solving skills and the problem-solving process are a critical part of daily life both as individuals and organizations. Developing and refining these skills through training, practice and learning can provide the ability to solve problems more effectively and over time address problems with a greater degree of complexity and difficulty. View KT’s Problem Solving workshop known to be the gold standard for over 60 years.

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What Is Problem Solving?

By the Mind Tools Content Team

define problem solving in it

We all spend a lot of our time solving problems, both at work and in our personal lives.

Some problems are small, and we can quickly sort them out ourselves. But others are complex challenges that take collaboration, creativity, and a considerable amount of effort to solve.

At work, the types of problems we face depend largely on the organizations we're in and the jobs we do. A manager in a cleaning company, for example, might spend their day untangling staffing issues, resolving client complaints, and sorting out problems with equipment and supplies. An aircraft designer, on the other hand, might be grappling with a problem about aerodynamics, or trying to work out why a new safety feature isn't working. Meanwhile, a politician might be exploring solutions to racial injustice or climate change.

But whatever issues we face, there are some common ways to tackle them effectively. And we can all boost our confidence and ability to succeed by building a strong set of problem-solving skills.

Mind Tools offers a large collection of resources to help you do just that!

How Well Do You Solve Problems?

Start by taking an honest look at your existing skills. What's your current approach to solving problems, and how well is it working? Our quiz, How Good Is Your Problem Solving? lets you analyze your abilities, and signposts ways to address any areas of weakness.

Define Every Problem

The first step in solving a problem is understanding what that problem actually is. You need to be sure that you're dealing with the real problem – not its symptoms. For example, if performance in your department is substandard, you might think that the problem lies with the individuals submitting work. However, if you look a bit deeper, the real issue might be a general lack of training, or an unreasonable workload across the team.

Tools like 5 Whys , Appreciation and Root Cause Analysis get you asking the right questions, and help you to work through the layers of a problem to uncover what's really going on.

However, defining a problem doesn't mean deciding how to solve it straightaway. It's important to look at the issue from a variety of perspectives. If you commit yourself too early, you can end up with a short-sighted solution. The CATWOE checklist provides a powerful reminder to look at many elements that may contribute to the problem, keeping you open to a variety of possible solutions.

Understanding Complexity

As you define your problem, you'll often discover just how complicated it is. There are likely several interrelated issues involved. That's why it's important to have ways to visualize, simplify and make sense of this tangled mess!

Affinity Diagrams are great for organizing many different pieces of information into common themes, and for understanding the relationships between them.

Another popular tool is the Cause-and-Effect Diagram . To generate viable solutions, you need a solid understanding of what's causing the problem.

When your problem occurs within a business process, creating a Flow Chart , Swim Lane Diagram or a Systems Diagram will help you to see how various activities and inputs fit together. This may well highlight a missing element or bottleneck that's causing your problem.

Quite often, what seems to be a single problem turns out to be a whole series of problems. The Drill Down technique prompts you to split your problem into smaller, more manageable parts.

General Problem-Solving Tools

When you understand the problem in front of you, you’re ready to start solving it. With your definition to guide you, you can generate several possible solutions, choose the best one, then put it into action. That's the four-step approach at the heart of good problem solving.

There are various problem-solving styles to use. For example:

  • Constructive Controversy is a way of widening perspectives and energizing discussions.
  • Inductive Reasoning makes the most of people’s experiences and know-how, and can speed up solution finding.
  • Means-End Analysis can bring extra clarity to your thinking, and kick-start the process of implementing solutions.

Specific Problem-Solving Systems

Some particularly complicated or important problems call for a more comprehensive process. Again, Mind Tools has a range of approaches to try, including:

  • Simplex , which involves an eight-stage process: problem finding, fact finding, defining the problem, idea finding, selecting and evaluating, planning, selling the idea, and acting. These steps build upon the basic, four-step process described above, and they create a cycle of problem finding and solving that will continually improve your organization.
  • Appreciative Inquiry , which is a uniquely positive way of solving problems by examining what's working well in the areas surrounding them.
  • Soft Systems Methodology , which takes you through four stages to uncover more details about what's creating your problem, and then define actions that will improve the situation.

Further Problem-Solving Strategies

Good problem solving requires a number of other skills – all of which are covered by Mind Tools.

For example, we have a large section of resources to improve your Creativity , so that you come up with a range of possible solutions.

By strengthening your Decision Making , you'll be better at evaluating the options, selecting the best ones, then choosing how to implement them.

And our Project Management collection has valuable advice for strengthening the whole problem-solving process. The resources there will help you to make effective changes – and then keep them working long term.

Problems are an inescapable part of life, both in and out of work. So we can all benefit from having strong problem-solving skills.

It's important to understand your current approach to problem solving, and to know where and how to improve.

Define every problem you encounter – and understand its complexity, rather than trying to solve it too soon.

There's a range of general problem-solving approaches, helping you to generate possible answers, choose the best ones, and then implement your solution.

Some complicated or serious problems require more specific problem-solving systems, especially when they relate to business processes.

By boosting your creativity, decision-making and project-management skills, you’ll become even better at solving all the problems you face.

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Sampoerna University

Problem Solving – Definition, Process, and Examples

Home > Articles > Problem Solving – Definition, Process, and Examples

problem solving

An example of this problem-solving ability appears most often in job interviews, where candidates are usually asked to complete several scenario-based questions that can be answered such as how to handle situations in the past. Then how to manage problems that arise in the following work examples of questions.

Applicants are asked to schedule a project that must be completed quickly, but is unable to complete the job. Because it requires information from other colleagues who cannot be contacted at this time, how can applicants deal with and solve this problem.

The answer is reassessing from the situation whether there are other elements of the project that are can be done until the co-workers return. If there is, you can work on it first, if not, you should try to contact the person concerned or another employee in the office who can help.

To be able to solve problems at work, for example, a lot of knowledge is needed because it is one way to improve problem solving abilities. Expanding technical knowledge in the field of work involved, strong knowledge certainly makes the problems at hand easier.

This is a brief explanation of what problem solving is, the process it takes and examples in life. At Sampoerna University, students will learn how to face global challenges and one of them has the best problem solving understanding in dealing with every situation.

Sampoerna University is more than just a campus — it is a learning community that prepares students to succeed both academically and professionally. Here, students will not only learn and acquire academic skills—they will be challenged to think, do, and grow for the better. With existing programmes, students are guaranteed to have better skills and credentials that will open the doors to national or international careers once they graduate.

For more information about Sampoerna University , click on the following link.

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define problem solving in it

Anak Agung Ngurah Perwira Redi, Ph.D.

Head of Industrial Engineering Study Program

Highest Degree Earned:

Doctorate Degree, National Taiwan University of Science and Technology

Course Taught


Supply Chain Management,

Project Management,,

Human Factor and Ergonomics,

Technical Sales and Marketing,

Mathematical Foundations of IE


– Certified Supply Chain Analyst from The International Supply Chain Education Alliance (ISCEA)

– Scopus h-index: 13 with 70 documents and 700 citations. Link: https://www.scopus.com/authid/detail.uri?authorId=56436570600

– Reviewer in various internationally recognized and reputable journal & conferences.

define problem solving in it

Surya Danusaputro Liman, Ph.D.

Dean of Faculty of Engineering and Technology

Doctor of Philosophy, Industrial Engineering, University of Florida, USA

Course Taught:

Supply Chain Management


Engineering Economy

Production & Inventory Control

Project Management

Served on National Science Foundation Proposal Review Panel.

Program Coordinator at Sichuan University Pittsburgh Institute, China.

Adjunct Professor at Kasetsart University & NIDA Graduate School, Thailand.

Member of Texas Department of Transportation Task Force.

Member of Texas Tech University Teaching Academy.

Professor of the Year Texas Tech University.

define problem solving in it

Ir. Farid Triawan, Dr. Eng.

Head of Mechanical Engineering Study Program

Dr. Eng, Mechanics of Material, Tokyo Institute of Technology

Mechanical Behaviour of Engineering Materials

Fundamental of Material Engineering

Dynamics of Machine

Engineering Component Design

Senior Colloquium

Mechanics fo Materials Lab.

Visiting Associate Professor, Tokyo Institute of Technology, 2018-Now

Best Engineering Teacher Award, Tokyo Institute of Technology, 2018

Outstanding Teaching Awads, FET, Sampoerna University, 2021, 2022.

Best Presenter, The 4th Annual Applied Science and Engineering Conference (AASEC2019), Bali, Indonesia, April 2019,

Vice Chair, International Committee, Tuning Test Item Bank Project, NIER, Japan, 2018-Now

Expert Member, National Center for Sustainable Transportation Technology (NCSTT), ITB, 2021-Now

Certified International of Internal Quality Audit, LSP Quantum HRM International, 2022

define problem solving in it

Dr. M. Agni Catur Bhakti

Head of Computer Science Study Program

Ph. D. in Information Technology, Petronas University of Technology, Malaysia.

Computer Programming

Computer Organization & Architecture

Software Engineering

Object Oriented Modeling & Design

Embedded Computer Systems

Digital Systems

Certified assessor of competence in the field of IT (by BNSP : National Body for Professional Certification) since 2015.

Member of IEEE, APTIKOM, and ADI (Indonesia Lecturer Association).

Served as co-chair and reviewer in several international conferences.

define problem solving in it

Tombak Matahari, M. Ds.

Head of Visual Communication Design Study Program

Master of Design, Art and Design Faculty , Bandung Institute of Technology.

Game Design

Digital Photography and Videography

The Origin of Design

Fundamental Audio Video

Indonesian Art Studies

Collaborative Design

AR and VR Design Development

Former Head of Graphic Design / Art Director : CNN Indonesia, Trans7

Worldwide Winner , Vizrt Worldwide Design Competition on Storytelling and Augmented Graphics, presented in NAB Las Vegas

Having Served Visual Design Consultant to Kemendikbud, Kominfo, Kemenparekraf, BPJS Ketenagakerjaan and Bank Indonesia

define problem solving in it

Dr. Iwan Setiawan

General Education Lecturer and Head of Centre of Research and Community Services

Ph.D. in Chemistry, Michigan State University, USA.

General Chemistry I

General Chemistry I Lab

General Chemistry II

General Chemistry II Lab

General Biology

General Biology Lab

Brubaker Fellowship Award

Hypercube Scholar Award

Education Merit Fellowship Award

Publications in Journal of Physical Chemistry , Langmuir and Material Matters.

define problem solving in it

Kushendarsyah Saptaji, Ph. D.

Mechanical Engineering Lecturer

Ph. D. in Mechanical Engineering, Nanyang Technological University, Singapore

Manufacturing Processes

Machine Shop

Manufacturing Processes Lab

Heat Transfer

Fundamentals of Materials for Engineers

Additive Manufacturing

Institution of Mechanical Engineers (IMechE) Indonesia branch representative

2 best presenter and 1 best paper in International Conference

Vice Editor Indonesian Journal of Computing, Engineering and Design (Sinta 3 index)

Became Principle Investigator for 5 research funds and Co-Investigator for 9 research funds

Published 14 research articles in high impact reference journals, 20 international conference proceedings and 3 book chapter.

Completed about 30 industrial projects related to failure analysis and several industrial projects related to manufacturing.

define problem solving in it

Ir. Djati Wibowo. Ph.D.

Doctoral Degree National University of Singapore, Singapore

– Statics – Dynamics – Instrumentation Laboratory – Control System Design – Senior Mechanical Laboratory – Mechanical Vibrations – Planar Multibody Dynamics and Applications

IEEE Member, 2021 – now

Outstanding Community Service Awards, FET, Sampoerna University, Spring 2020 to Spring 2022

Outstanding Research Awads, FET, Sampoerna University, Spring 2022

Reviewer in Tier 1 WoS journals

Principal Investigator for industry – funded project, producing revenue generating activity in FET

define problem solving in it

Dr. Ignatius Budi Sutanto H.S.

Ph. D. in Mechanical Engineering, The University of Texas at Austin, USA.

– Engineering Analysis – Introduction to Fluid Mechanics – Numerical Methods – Mechatronics – Electrical Circuits and Laboratory – Matlab 1 – Matlab 2 – Engineering Graphics – Vibrations – Control Systems

1 best paper in International Conference

3 Principal Investigator of 5 funded Research

define problem solving in it

Filscha Nur Prihatin, S.T., M.T., CESC., CSCE., CPLM

Industrial Engineering Lecturer

Master of Industrial Engineering & Management, Institut Teknologi Bandung

– Deterministic Operations Research – Probabilistic Operations Research – Human Side Organization – Engineering Economy – Production System Analysis (SCM I) – Industrial Engineering Colloquium

Reviewer in various internationally recognized and reputable journal & conferences.

Certified Expert in Supply Chain (CESC)™ from International Supply Chain and Quality Academy™ (ISCQAcademy™), Indonesia

Certified Supply Chain Expert (CSCE)™ from Supply Chain Institute™, United States

Certified Professional in Logistics Management (CPLM) from International Supply Chain Education Alliance (ISCEA), United States

Certified Lean Six Sigma Black Belt (CLSSBB) from The Council for Six Sigma Certification, United States

Certified Associate in Lean Supply Chain (CALSC), PASAS Insitute, Singapore

define problem solving in it

Prof. Dr. Teddy Mantoro

Computer Science Lecturer

Ph. D. in Computer Science, The Australian National University, Australia.

– Automata Theory – Computer System Administrator – Object Oriented Programming – CS Seminar – Computer Programming for Engineering Applications – Database Management System

define problem solving in it

Prof. Dr. Media A. Ayu

Ph. D in Information Science and Engineering, Australian National University, Australia.

– Web Programming – Machine Learning – Artificial Intelligence – Research Methods – CS Seminar – Information Theory – Database Management System

Program chairs for several international conferences including the prestigious ICONIP 2021 (28 th International Conference on Neural Information Processing)

Keynote speaker in 3rd International Conference on Computer and Informatics Engineering (IC2IE 2020)

Scopus H-index 12 with 126 papers

Tim asesor Jafung LLDikti III

Senior member of IEEE (Institute of Electrical and Electronics Engineers)

DPP Aptikom (Asosiasi Pendidikan Tinggi Ilmu Komputer Indonesia) perioda 2018 – 2022

define problem solving in it

Wandy, A. Md., M.CompSc.

Head of Information Systems Study Program

Master of Computer Science, University of Wollongong

– Mobile Applications Development – Software for Engineers – Computer Networks and Data Communications – Principles of Information System – Computer Programming for Engineering Applications – Operating Systems

Served as session chair in an international conference.

define problem solving in it

Rafie Djajasoepena, S.Kom., M.Kom.

Information System Lecturer

Master of Information Technology, Swiss German University Tangerang

define problem solving in it

Ariana Tulus Purnomo, S.T,. M.T., M.Eng., Ph.D

Ph.D in Electronic & Computer Engineering, National Taiwan University of Science & Technology, Taiwan

– Digital System – Basic Circuit

define problem solving in it

Muhammad Rausyan Fikri

Master in Systems and Control Engineering, Tokyo Institute of Technology, Japan, 2018

Basic Circuit

IEEE Transaction on Instrumentation and Measurement Outstanding reviewer 2021

Reviewer in IEEE Transaction on Instrumentation and Measurement Journal and Kybernetes

define problem solving in it

Santo Tjhin, M. Ds.

Visual Communication Design Lecturer

Master of Design, Universitas Trisakti, Indonesia.

– Narrative Concepts and Storytelling – Professional practice portfolio – Creative narratives: online storytelling – Introduction to interactive media – Computer Graphics Design – Typography Fundamental – Color and Material – Final project i (design object) – Final project ii (senior thesis) – Visual Communication and Advertising

Actively involved in the development of professional designers with various organizations and companies in Indonesia.

Member of Asosiasi Dosen Indonesia (Indonesian Lecturer Association).

Has been a speaker/ Key Note Speaker/ Jury in academic forums, and competitions organized by various institutions.

Author of the book entitled, “Digital Imaging with Photo.”, “Image for media.”

Writing in International Journals and National Journals ( Scopus & Sinta) – Reviewer in Reputable journals & conferences.

define problem solving in it

Arya Harditya Rusmandi, M. A.

M. A. in Digital Media, University of Sussex, United Kingdom.

– 3D for Design – Animation and Motion Graphics – VFX and Compositing – Creative Coding – IoT in New Media – Game Design – Experimental Art and Design – Motion Capture

Best SU Canvas Lecturer 2021/2022

Best Paper at Bandung Creative Movement 2022 Internation Conference

define problem solving in it

Rachmat Arsyadi, M. Ds.

– Collaborative Design – Origin of Design – Creative narratives: online storytelling – UX/UI – Website Design – Typography Fundamental – Design Thinking & Theory – Final project i (design object) – Final project ii (senior thesis) – Research Design Methodology

For more than 13 years, has helped and involved in art direction of various projects for businesses and companies in mining industry, banking, retails, embassy, and education in the field of desktop publishing, logo design, and branding activation (past clients includes: Armed Red Cross Indonesia, Bank Mandiri, Sharp Indonesia, UK Embassy in Indonesia, GMF AeroAsia, University of Indonesia) – see works here: https://gobio.link/arworks

Member of Asosiasi Dosen Indonesia (Indonesian Lecturer Association)

Team Leader of Public Relation and Documentation Division, Alumni Association of Inspiring Lecturer Program by Paragon Indonesia

Active involvement in helping small business owners, in collaboration with Jakpreneur ( https://jakpreneur.jakarta.go.id/index ), in the field of Graphic Design & Branding

Speaker for a number of workshops held by www.pixelninja.id and https://glints.com/id/expert-class

define problem solving in it

Aditiya Harjon, M.Phil

M.Phil in Mechanical Engineering, The University of Melbourne, Australia.

Intermediate Thermodynamics

h-index of 13, total citation 1833 since 2016.

define problem solving in it

Hani Pranayadati, M.A.

Master Degree: New Media & Digital Culture, Utrecht University

VCDD2335-A Media History VCDD1402-A Narrative Concepts & Storytelling

Executive producer in CNN Indonesia, senior jurnalist and well experienced in TV news programs since 2001

StuNed Scholarship Awardee for master degree

Radio Nederland Training Centre 2017, StuNed Scholarship for short course

Best news program (“Good Morning”) by Indonesian Broadcasting Commision (KPI) in 2017-2018

Special program “Total Solar Eclipse” 2016

Special project Jakarta Anniversary 2022 in Jakarta International Stadium

define problem solving in it

Jonathan Saputra, S.Pd., M.Si.

Master Degree: Matematika, Institut Teknologi Bandung

College Algebra Differential Equations Calculus and Analytical Geometry III Trigonometry Mathematics for Engineering Applications

Sampoerna Foundation Awardee for Bachelor Degree (2009-2013)

LPDP Awardee for Master’s Degree (2016-2018)

define problem solving in it

Dr. Wahyoe Soedarmono

Dean of Faculty of Business

Ph. D. Finance and Banking, Univ. De Limoges, France.

Credit and Lending Management Macroeconomics and Global Institutions and Policy Research Methods in Business Treasury Management

HSBC-PSF Program Manager on Curporate Sustainability

Member of Association of Indonesian Private Higher Education Institutions (APTISI)

Scopus H-index for scholarly achievement: 8

define problem solving in it

Pananda Pasaribu, Ph.D.

Head of Management Study Program

Ph. D. in Finance, The University of Leeds, United Kingdom

Portfolio Theory and Analysis Real Estate Finance and Investment Introduction to Finance Treasury Management Basic Economic Issues Macroeonomics and Global Institution Policy Research Methodology for Business

Holder of Wakil Manajer Investasi (WMI) license from OJK

define problem solving in it

Andrey Hasiholan Pulungan, M.Comm., Ak., CA., CPA (Aust.)

Head of Accounting Study Program

Master of Commerce in Accounting , Australian National University, Australia, 2009

ACCT2301 Intermediate Accounting I ACCT2304 Intermediate Accounting II ACCT3316 Advanced Financial Accounting I ACCT3317 Advanced Financial Accounting II ACCT3210 Accounting Theory GBUS1302 Principles of Accounting I GBUS1303 Principles of Accounting II GBUS1305 Computer Applications GBUS2304 Managerial Accounting

Best paper award of The 3rd International Conference of Business, Accounting, and Economics – 2022

Best paper award of Konferensi Ilmiah Akuntansi IX – 2022

– Publications:

Book – Get To Know Advance Features to Process Business Transactions With Accurate Online, Ultima Teknologi Solusindo, Jakarta – 2022

Book – Akuntansi Keuangan Dasar Berbasis PSAK per Juni 2012 (Buku 1), Mitra Wacana Media, Jakarta – 2013

– International Journal

Akuntansi Keuangan Dasar Berbasis PSAK per Juni 2012 (Buku 1), Mitra Wacana Media, Jakarta

– National Journal

Authentic Leadership and Whistleblowing: The Mediating Roles of Trust and Moral Courage. Jurnal Kajian Akuntansi. Vol. 5 No. 2, Cirebon – 2020

Affective and Normative Commitment as Intervening Variables of the Links between Ethical Leadership, Religiosity, and Fraud, Jurnal Dinamika Akuntansi dan Bisnis vol. 7 no. 2 – 2020 Banda Aceh

define problem solving in it

Dr. Christian H. Pangaribuan, M.B.A.

International Relationship Coordinator

Doctor of Research in Management, BINUS Business School Doctoral Program

Research Methods for Business Project Management Basic Operations Management Marketing Analytics Innovation Principles

Active involvement in research with several academic articles published in international journals indexed by Scopus.

define problem solving in it

Dr. Muhril Ardiansyah

Economics Lecturer

Ph. D. in Agricultural Economics, Oklahoma State University, USA.

Basic Economic

Issues Principles of Macroeconomics

Introduction To Human Resources

Analytical methods for Business

Economic Strategy for Business Decision

Research Methods for Business

define problem solving in it

Sentot B. Prayitno, MM

Management Lecturer

Master Degree from PPM School of Management

Introduction to Marketing Introduction to Business Research Methods for Business Entrepreneurship Project Management Introduction to Finance Real Estate FInance & Investment Business Model Innovation

Having experience more than 10 years in marketing & sales sector especially from FMCG, Banking & Insurance industry.

Pursue PhD degree at local University in Indonesia with major on Marketing.

in progress writing article related with marketing subjects and will published in international & local reputable journal.

define problem solving in it

Tri Wismiarsi, Ph.D

Doctoral Degree From Monash University, Australia

Integrated Marketing Communication Introduction to Marketing Research Methods for Business

define problem solving in it

Kenny Fernando, M.S.Ak

Accounting Lecturer

Master of Science in Accounting, University of Indonesia, Indonesia

ACCT2304 Intermediate Accounting II ACCT2314Individual and Corporate Tax I ACCT3322 Foundations in Accounting Research ACCT3406 Accounting Information System and Internal Control GBUS1302 Principles of Accounting I GBUS1303 Principles of Accounting II GBUS2304 Managerial Accounting MGMT4329 Using and Managing Information Systems

YSEALI Outbound Project 2022

ASEAN Foundation #eMpoweringYouthsGrantee 2021

YSEALI PFP U.S. Department (America) 2019

The Best Thesis FEB Universitas Indonesia 2018

3 International Conferences (Australia – Indo) 2017

LPDP Awardee, Ministry of Finance RI 2016

Indonesia-China Youth Exchange Program 2015

The Best Student by PT Hewlett-Packard 2015

1st Champion of Accounting Competition 2014

define problem solving in it

Ir. Andry Adiwinarso M. Eng

Management  Lecturer

Master Degree: Engineering Management, Cornell University

Digital Marketing Introductiin to Marketing Introduction to Human Resources Basic Operation Management, Entrepreneurship

define problem solving in it

Dr. C.I.W. Eka Budiartha, M.A

Head of English Language Education Program

Ph. D. in Applied Linguistics, Atma Jaya University, Indonesia

Composition I,

Introduction to Study of Language,

Language Acquisition and Development,

Advanced English Skills,

English for Specific Purposes,

Technology in Language Leaerning

Active involvement in research and discussions about Applied Linguitics

University winner of designing an interactive and engaging learning management system

Invited speakers for Applied linguistic, Lexical Knowledge and Technology in Education

Workshop facilitator in Extensive Reading

Presenters in International Forum and Published articles in International journals

define problem solving in it

Dr. Soepriyatna

Acting Dean of Faculty of Education

Ph. D. in Linguistics, Atma Jaya University, Indonesia

– Curriculum & Materials Development – Seminar – Introduction to the Study of Language

Active involvement in teacher professional development with various organizations and governmental bodies in Indonesia.

Having served as a speaker/ Key Note Speaker/ Jury in academic forums, competitions organized by various institutions.

An author of a book entitled, “EFL Curriculum and Materials Development”, published by UT.

define problem solving in it

Desyarti Safarini TLS, M. Si.

Head of Mathematics Education Study Program

Master of Science in Applied Mathematics, Bogor Agricultural Institute (IPB), Indonesia

– Calculus and Analytical Geometry I – Integral Calculus – Derivative Calculus – Sequence and Series of a Function – Differential Equations – Problem Solving and Project Based Learning in Mathematics – Linear Programming

LPDP Scholarship Awardee (2019)

Active involvement in mathematics education and educational technology research activities.

as a national facilitator for Active Learning in Higher Education (ALIHE-DBE 2)

active involvement as invited facilitator in teacher training programs hosted by SEAMEO Regional Centre for QITEP in Mathematics, CASIO Education, Microsoft Education, and Pearson.

SEAMEO Regional Centre for QITEP in Mathematics-Module writer: “Problem-Solving in Mathematics”

USAID SMART-LAB- Module writer for secondary mathematics projects

define problem solving in it

Zulfiya Ismailova, M.A

Head of English for Academic Purposes

Master’s Degree: California State University, Fresno

EAP Advanced Reading,

EAP Composition I,

EAP Composition II,

Compositon I.

define problem solving in it

Dr. Vera Syamsi

English Language Education Lecturer

Ph. D. in Literary Studies, University of Indonesia

Composition I Composition II Introduction to Literature Literacy, Culture & the Development of Critical Readers Literacy & Learning in Content Areas (Multiliteracies) English Language Teaching Methodology

Conducting research on Critical Thinking & Cultural Studies

Publishing academic paper in National & International Journals

Speaking in various national & international conferences on education and Cultural Studies

Assessor of Sertifikasi Dosen – The Ministry of Education

Facilitator of Intensive – Extensive Reading Strategies

define problem solving in it

Susilowaty, M.A

Master’s Degree: Southern Illinois University Carbondale, Illinois, U.S.A

– Teaching English as a Foreign Language – Planning Assessment and Evaluation – Micro Teaching – Classroom Language Strategies – English for Young Learner

Team member of Program Profesi Guru (Professional Development Program) curriculum developent, Directorate General of Teachers and Education Personnel, Ministry of Education, Culture, Research and Technology (Indonesia)

Committee member of Indonesian Extensive Reading Association (IERA)

Team member of Gerakan Nasional Beranta Buta Membaca (Gernastastaba) –> national movement to eradicate illiteracy

The best paper awardee on “A Story of Authentic Assessment Application in TEYL Class”, in the 4th Teaching English to Young Learners (TEYLIN) conference

A chapter writer and editor of a book entitled “The Notes of UNIFIERS (Fun English with Fantastic Teachers)”

define problem solving in it

Julia Frances Lonan, B.A, M.A

Master of Arts, Emerson College Boston, USA

Introduction to Speech Communication Technical Writing Communication in the Work Force

Active involvement in Community Service with Mount Carmel Community

Serve as independent consultant in Business Communication to various small businesses

define problem solving in it

Maria Niayu Risma Novianti, M.A.

English Language Lecturer

M.A in American Studies, Universitas Gadjah Mada, Indonesia, 2015

Composition I Composition II Introduction to Literature

Published papers in accredited national journals in the literature area.

Facilitator in Intensive and Extensive Reading Workshop held by IERA (Indonesia Extensive Reading Association) and The Ministry of Education, Culture, Research, and Technology 2021

define problem solving in it

Faradillah Hariani, M.Si

Mathematics Education Lecturer

M.S.in Mathematical Modelling, University of Birmingham, United Kingdom, 2015

College Algebra Calculus and Analytical Geometry I Calculus and Analytical Geometry II Calculus and Analytical Geometry III Linear Programming Linear Algebra

Active involvement in the research and Community services about Mathematics Education and Educational Technology in Mathematics

Invited speaker for the Kemdikbud Webinar: Interactive Teaching During Pandemic

uthor for Kemdikbud Book entitled “Pendidikan Masa Pandemi: Adaptasi dan Transformasi Pembelajaran”

Publication Grant Recipients from SEAMEO Reginal Centre for QITEP in Mathematics

Best Presenter for Research (SU Internal Grant) for AY period 2019 – 2020 and 2020 – 2021

define problem solving in it

Deshinta P.A.D Argaswari, M. Pd.

Master of Education in Mathematics Education, Universitas Sebelas Maret, Indonesia

College Algebra Precalculus Algebra and Trigonometry Calculus and Analytical Geometry I Calculus for Business and Social Sciences Microteaching Planning Assessment and Evaluation

Active involvement in the research and discussion about Mathematics, Geometry, and Teaching Mathematics especially preparing the pre-service teaching in Field Teaching Experience.

Invited speaker for the Webinar: Interactive Teaching During Pandemic conducted by DIKTI, and any other education community.

define problem solving in it

Anissa Pane, M.A.

English Education Lecturer

Master’s Degree: University of South Wales

– EAP Speaking/Listening IV – EAP Grammar and Writing IV – EAP Reading IV

Active involvement in community services: teaching intensive English courses at schools and non-profit communities

A speaker in Thursday English Workshop ‘Mastering the Art of Instagram Caption’, Sampoerna University

An author of a book titled ‘How Far We Go: Education and Social Mobility of Papuan and West Papuan Students in Jakarta’

An author of an article titled ‘Missing the Sun?’ in a book titled ‘The Notes of UNIFIERS’

An author of ‘Terantuk Resam’, awarded as Top 100 national poems by Literasi Bangsa

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Sugiri Aryanto, M.Si.

Master of Science, Institut Teknologi Bandung

Differential Equations,

Discrete Mathematics,

Linear Algebra,

Real Analysis.

Silver medal in National Mathematics Olympiad (2011 and 2012)

Trainer for West Java Mathematics Olympiad team as prepation for junior national olympiad (2017)

Active involvement in community services : teaching Mathematics for Competition in various schools in Indonesia

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Dhitta Puti Sarasvati R., M.Ed

Master’s Degree: Mathematics Education, University of Bristol, UK

Foundation of Teaching & Learning, Mathematics Curriculum & Material Development, Teaching & Learning Mathematics 1, Educational Research Methods 1, Classroom Language Strategies, Extended College Algebra, College Algebra, Pre-Calculus, Calculus 1, Calculus 2

– Chief of the Honorary Board of Ikatan Guru Indonesia (IGI)

Founder and Content Coordinator of Gerakan Nasional Pemberantasan Buta Matematika (Gernas Tastaka) & Gerakan Nasional Pemberantasan Buta Membaca (Gernas Tastaba) (2018 – present).

Designed and facilitated trainings for the Commision for eradicating Corruption (Komisi Pemberantasan Korupsi) about the System of Education in Indonesia as Basis for Designing Programs About Anti-Corruption in Schools (2021).

With Ibu Nisa Felicia, Co-authored of the Indonesian Case Study for the UNESCO Global Monitoring Report (GMR) 2017.

Published several books related with education. In 2022 published the book “Guru Posting Berdiri, Murid Update Berlari”, and published a book chapter in “Memikirkan Kembali Arah Pendidikan indonesia: Kritik, Potensi, dan Rekomendasi”.

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Udi Samanhudi, PhD

PhD in TESOL and Applied Linguistics, Queen’s Univesity Belfast, UK

Current Issues in ELT

Educational Reserach Method

Lead Researcher in Indonesia in International Reserach Project in the area of Language, Interculturality and Technology in Collaboration with researchers from ten different countries i.e., UK, China, Moroco, Brazil, Bangladesh, Vietnam, Ukraine funded by British Council;

The fastest and doctorate graduate with impact- doctoral in TESOL, Queen’s University, Belfast, UK;

Keynote speaker in international seminar in TESOL and Applied Linguitsics;

Book Writer (i.e., Teaching as Public Speaking; Current Issues in ELT; Critical Reading and Writing);

Awardee LPDP Scholarship, 2016-2020

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Chrisna Bhuana Martinovianto, M.Hum

Master’s degree: Linguistics, University of Indonesia

Discourse Analysis & Sociolinguistics;

Writing Convention & Grammar Analysis

Linguistics enthusiasts, translator, interpreter, proofreader.

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Dr. Meiliasari, S.Pd., M.Sc.

Doctor of philosophy, Mathematics Education, Deakin University

History of Mathematics

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Dr. Donny Citra Lesmana, S.Si., M.Fin.Math.

Ph.D in Mathematics, The University of Western Australia, Australia

College Algebra Precalculus Algebra and Trigonometry Calculus and Analytical Geometry I Calculus for Business and Social Sciences

Research Grant from Kementerian Pertanian to do Feasibility Study of Livestock Insurance in Indonesia

AusAID Scholarship Awardee for Postgraduate Study

READI Project Awardee for Actuarial Science Teaching Mentorship in University of Waterloo, Canada

Directorate General of Higher Education’s Research Grant

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Maryam Mursadi, S.Sos, M.Pd

Master Degree: Inclusive and Special Needs Education, UPI Bandung

Individual Differences

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Tika Endah Lestari, M.Si

Acting Dean of Faculty of Arts and Science

Master Degree (M.Si) in Mathematics (Research Group Statistics), Institut Teknologi Bandung (ITB), Indonesia

-Calculus and Analytical Geometry I – Calculus and Analytical Geometry II – Calculus and Analytical Geometry III – Statistics -Mathematical Foundation of Industrial Engineering -Introduction to Engineering Probability and Statistics -Quality Control and Six Sigma

Active involvement in mathematics and Industrial engineering research activities with some academic articles published in international journals indexed by Scopus.

Logical operations certified in supply chain associate

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Caesilia Ika Widanti, S.Psi., M.Psi., Psikologi.

Head of Psychology Study Program

Magister of Educational Psychology, University of Indonesia, Jakarta

-Educational Psychology -General Psychology -Affective Education in 21st Century -Social Emotional Learning


Team member of Program Profesi Guru (Professional Development Program) curriculum development, Directorate General of Teachers and Education Personnel, Ministry of Education, Culture, Research and Technology (Kemendikbudristek, Indonesia)

Team member of Program Guru Penggerak Curriculum Development, Directorate General of Teachers and Education Personnel, Ministry of Education, Culture, Research and Technology (Kemendikbudristek, Indonesia)

Active involvement in raising Mental Health Awareness with various organizations and institutions.

Involve in Career Developmental Coaching Program to serve adolescence in Indonesia

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Lukman Baihaqi Alfakihuddin, M.Sc

General Education Lecturer

Master Degree in Environmental Resource Management, Florida Institute of Technology, Florida, USA

-Introduction to Environmental Science -General Biology -General Biology Lab -Environmental Ethics -Microbe and Society -Business Ethic and Sustainability

USAID Scholarship Awardee, 2015

Climate Cornell Fellowship Awardee,2019

Atlas Corps Scholar, 2020

Publishing academic papers in National & International Journals, 2022

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Dr. Ilham Prasetyo

Doctoral (Dr.) degree in Physics, University of Indonesia, Indonesia

– General Physics with Calculus 1 – General Physics with Calculus 1 Lab – General Physics with Calculus 2 – Introduction to Optics and Dynamics – General Physics with Calculus 2 Lab

Some papers in reputable international scientific journals, e.g. General Relativity and Gravitation, Journal of Cosmology and Astroparticle Physics, Nuclear Physics B, Physical Review D, and The European Physical Journal C

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Wulan Nurul Kamilah, S.Pd., M.Si.

Master’s Degree: Master of Science in Mathematics (Statistics), Institut Teknologi Bandung, Indonesia

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Khoirul Anam, M.A

Center for Religious and Cross-cultural Stuedies, Gadjah Mada Univrsity

World Religions

Special Staff for Mabes Polri, Densus 88, and BNPT for Radicalism and Terrorism issues.

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Hatim Gazali, M.A

Master’s Degree : UGM – Centre for Religious and Cross Cultural studies

Pendidikan Pancasila

Pendidikan Kewarganegaraan

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Carolina Sari, S.Ak., M.Ak.

Master’s Degree: (Accounting Science) University of Indonesia

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Dr. Widya Agustina Siregar, S.H., M.H.

Doctorate Degree: (Law) Padjadjaran University

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Patricia Jesica Irene, S.E., M.A.

Master’s Degree: (International Business) The University of Melbourne

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Luciana Haryono, S.E., M.M., M.Ak.

Master’s Degree: (Management) Prasetiya Mulya University Master’s Degree: (Accounting) University of Indonesia

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Faris Windiarti, S.Pd., M.S.Ak.

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Bun Sucento, S.E., M.B.A.

Master’s Degree: (Management) The University of Dallas Master’s Degree: (Business Administration) Pittsburg State University

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Atyanto Edhie Purwanto, S.Ak., M.M.

Master’s Degree: (Management) Gadjah Mada University

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Budi Kurniawan, S.E., MA., M.Ak.

Master’s Degree: (Art) Wolverhampton University Master’s Degree: (Accounting) University of Indonesia

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Dr. Ida Ayu Nyoman Titin Trisnadewi, S.T., M.T.

Doctoral Degree: (Mechanical engineering) University of Indonesia

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Erwin Dipo, BFA., M.S.

Master of Science (MS), Computer Graphics , George Washington University, Washington, DC

Basic Fundamental of Drawings

Motion Capture

Professional Practice Portfolio

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Sri Susilawati Islam, ST., MT.

Master’s Degree: Institut Teknologi Bandung

– Introduction to Engineering – Introduction to System & Industrial Engineering – Engineering Economy – Integrated Manufacturing System – Engineering Experimental Design – Industrial Engineering Colloquium

Funded by Dikti in Penelitian Dosen Pemula Program

Best presenter paper in International Conference

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Arkhadi Pustaka, ST., M.Pd.

Master of Education, Universitas Negeri Yogyakarta

Educational Technology,

Advanced Educational Technology

Virtual Manipulatives Developer for Gernas Tastaka (National Movement for Innumeracy Eradication)

Dr. Li. Edi Ramawijaya Putra, S.Pd, M. Pd

Doctor of Applied Linguistics in English Atma Jaya Catholic University of Indonesia

Foundation of Teaching and Learning Introduction to the Study of Language

Dr. Christy Dwita Mariana, S.T., M.M.

Doctorate Degree: Ph.D in Finance and Banking Management, Universitas Indonesia

-Real Estate Finance and Investment -Introduction to Finance

Best, Fastest, Youngest, and Best Publication Graduate of Doctoral Degree in Program Pascasarjana Ilmu Manajemen Fakultas Ekonomi dan Bisnis Universitas Indonesia (PPIM FEB UI) in 2021

Research team member of Stablecoins research funded by Bank Indonesia (Research Grant Bank Indonesia 2021)

1 of 5 global Post-Doctoral Research Fellow in Departemen Manajemen FEB UI 2022-2024

An author of a book entitled “CRYPTOCURRENCY: TEROBOSAN ATAU ANCAMAN ATAS TATANAN FINANSIAL UMUM?” and a book chapter in “Handbook of Research on Cybersecurity Issues and Challenges for Business and FinTech Applications” published by IGI Global

Former trainer and facilitator for financial management subjects at PPM Manajemen and PT. Strategi Transforma Infiniti

 Edah Runengsih M.Pd., Ph.D

Ph.D in entreprenurship at University Malaysia Sabah, Malaysia.

Pendidikan Kewarganegaraan Pendidikan Pancasila

Dyan Wahyuning Praharwati, M.Pd.

Master Degree: Pendidikan Bahasa Indonesia, Malang State University

Bahasa Indonesia

Arnaldo Purba, Ph.D.

Ph.D in Commerce, the Australian National University

Financial Statement Analysis International Taxation Public Sector Accounting Individual and Corporate Tax II

1. Best Research Interactive Session award. Awarded at the 2017 Accounting and Finance Association of Australia and New Zealand (AFAANZ) Conference. Hilton Adelaide, Adelaide – Australia, 2-4 July 2017.

2. People’s Choice award. Awarded at the College of Business and Economics, The Australian National University Three Minute Thesis (3MT) 2017 Competition. Alan Barton Forum, CBE ANU, Canberra, Australia, 14 August 2017.

3. Best Doctoral Paper at the 30th Australasian Tax Teachers’ Association (ATTA) Conference. Monash University, Department of Business Law and Taxation, Melbourne – Australia, 17-19 January 2018.

4. Top 10 Paper at the 2022 Accounting Scientific Conference-Institute of Indonesia Chartered Accountants (Konferensi Ilmiah Akuntansi/ KIA IX), 23-24 March 2022.

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Eko Sulistyo, S.Kom., M.T.I.

Master of Information Technology, University of Indonesia

Differential Equations

General Physics with Calculus

Member of APTIKOM and ADI (Indonesia Lecturer Association)

Sampoerna University IT IS Operations and Services Manager

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Silvia Eka Putri, M.Ak., CAP

Master Degree: Accounting Bina Nusantara Graduate Program

Auditing II

Accounting Information System


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    Problem-solving helps us understand relationships and implement the changes and improvements needed to compete and survive in a continually changing environment

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