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Sudoku for Beginners: How to Improve Your Problem-Solving Skills

Are you a beginner when it comes to solving Sudoku puzzles? Do you find yourself frustrated and unsure of where to start? Fear not, as we have compiled a comprehensive guide on how to improve your problem-solving skills through Sudoku.

Understanding the Basics of Sudoku

Before we dive into the strategies and techniques, let’s first understand the basics of Sudoku. A Sudoku puzzle is a 9×9 grid that is divided into nine smaller 3×3 grids. The objective is to fill in each row, column, and smaller grid with numbers 1-9 without repeating any numbers.

Starting Strategies for Beginners

As a beginner, it can be overwhelming to look at an empty Sudoku grid. But don’t worry. There are simple starting strategies that can help you get started. First, look for any rows or columns that only have one missing number. Fill in that number and move on to the next row or column with only one missing number. Another strategy is looking for any smaller grids with only one missing number and filling in that number.

Advanced Strategies for Beginner/Intermediate Level

Once you’ve mastered the starting strategies, it’s time to move on to more advanced techniques. One technique is called “pencil marking.” This involves writing down all possible numbers in each empty square before making any moves. Then use logic and elimination techniques to cross off impossible numbers until you are left with the correct answer.

Another advanced technique is “hidden pairs.” Look for two squares within a row or column that only have two possible numbers left. If those two possible numbers exist in both squares, then those two squares must contain those specific numbers.

Benefits of Solving Sudoku Puzzles

Not only is solving Sudoku puzzles fun and challenging, but it also has many benefits for your brain health. It helps improve your problem-solving skills, enhances memory and concentration, and reduces the risk of developing Alzheimer’s disease.

In conclusion, Sudoku is a great way to improve your problem-solving skills while also providing entertainment. With these starting and advanced strategies, you’ll be able to solve even the toughest Sudoku puzzles. So grab a pencil and paper and start sharpening those brain muscles.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.

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How to List Problem-Solving Skills on a Resume [List Included]

Problem-solving skills are more in-demand than ever. 

Employers love candidates with problem-solving skills because, in 99% of cases, they guarantee you're also logical, creative, clear-headed, and a great decision-maker. 

But claiming you have organizational skills on your resume is not enough. 

To impress recruiters, you've got to prove that you possess them. 

This includes understanding which problem-solving skills you possess and adding them to your resume (the right way), among other things.

This is where this article comes in! We put together everything you need to know about problem-solving skills, including: 

• 8 Essential Problem-Solving Skills for Your Resume

How to Add Problem-Solving Skills to Your Resume

• Why Are Problem-Solving Skills Important
• 6 Problem-Solving Steps

Let's dive right in! 

8 Problem-Solving Skills for Your Resume

Research shows that problem-solving skills consist of several facets : 

• Identifying and analyzing a problem
• Taking effective actions
• Understanding the effect of the decisions
• Coming up with creative and novel solutions
• Transferring knowledge from one situation to another
• Thinking abstractly about problems

As such, there is no single problem-solving skill. Problem-solving includes a set of skills, all of which are equally important in helping your personal and professional life. 

Below, we’ll cover the eight most important problem-solving skills that you can also list on your resume to impress recruiters: 

#1. Research skills

To properly identify and understand a problem, you need excellent research skills. 

Research skills involve being able to gather information from the right sources, reviewing that information in detail to extract the data you need, analyzing the data according to the context, and being able to apply the data to your situation. 

#2. Analytical skills

Analytical skills are required throughout the entire process of solving a problem. 

In a nutshell, analytical skills refer to being able to analyze a situation in depth and from different perspectives . Specifically, you need analytical skills to achieve all of the following while solving a problem:

• Detect patterns
• Interpret data
• Analyze new information
• Reach conclusions based on several factors

#3. Creativity

Being creative means being able to think outside of the box and look at situations and problems inventively. 

For most people, creativity is mainly associated with creative industries such as arts and crafts, architecture, design, etc. 

In reality, however, creativity is an essential success factor for every job and the data is here to support that. According to this Adobe study , problem-solving (51%) and creativity (47%) have gained the most value in driving salary increases in the last five years. 

When it comes to the process of solving a problem, creativity can help you consider more perspectives, think abstractly about problems, and come up with novel solutions that others haven’t thought of before.

#4. Critical thinking skills

Being able to think critically means that you’re good at rationalizing, understanding the connections between ideas or situations, and logically analyzing any given situation. 

As such, strong critical thinking skills can help you see beyond what’s at face value, make more informed decisions, and anticipate the outcomes of said decisions. 

People who have critical thinking skills share traits such as open-mindedness , cognitive flexibility , skepticism , clarity , and precision . 

#5. Decision-making skills

Before coming up with a single action plan to solve a problem, you’ll need to first brainstorm several possible solutions. 

After that, you need good decision-making skills to choose the best possible solution. Without decision-making skills, you risk prolonging finding a proper solution or aggravating a problem even more. 

#6. Communication skills

With strong communication skills , you’re able to successfully explain the problem to others and propose your solutions. In turn, you can be sure that everyone’s on the same page and that you’re carrying out the action plan accordingly. 

Some communication skills required for problem-solving include: 

• Active listening
• Written and verbal communication
• Giving and receiving feedback

#7. Collaboration

Problem-solving is rarely a process you carry out alone. More often than not, you need to consult relevant stakeholders, give and receive feedback, and work with a team towards a common goal (i.e. solving the problem).

Well, collaboration entails exactly that - working well with others, cooperatively addressing problems, and putting a group’s goal ahead of personal goals. 

Some important collaboration skills that help with problem-solving include: 

• Conflict resolution
• Emotional intelligence 

#8. Attention to Detail 

Have you ever heard of the expression “the devil’s in the details?”

It means that something may seem simple on the surface, but in fact, the details make it complicated and are likely to cause problems.

Well, if you’re someone who shows great attention to detail, you’re not likely to let details keep you from solving a problem effectively. 

Not to mention, being able to spot and understand even the smallest details that make up a problem means you’ll be able to grasp the issue in its entire complexity and come up with even more inventive and workable solutions. 

Now that we covered the most important problem-solving skills, we’ll show you how to add them to your resume so that you can stand out from other candidates. 

Let us walk you through the process, step-by-step: 

#1. Mention Your Problem-Solving Skills on Your Resume Summary

The resume summary is a three or four-sentence paragraph positioned at the top of your resume that includes: 

• Your profession and years of experience 
• Your top skills (i.e. hard skills or soft skills)
• One or two noteworthy achievements 

The goal of the resume summary is to catch the hiring manager’s attention, show them you’re a relevant candidate and get them to go through the rest of your resume in detail. 

As such, it’s your first chance to highlight your problem-solving skills effectively. You can either do that by mentioning them among your top skills or by mentioning an achievement that proves you possess a given skill.

In the best-case scenario, you can even do both. 

Here is an example of how you can include problem-solving skills in your resume summary: 

• Behavioral psychologist with 7+ years of experience in the field. Great research, analytical, and communication skills. Over the last eight years, I’ve worked closely with more than 100 patients with different behavioral disorders, helping them improve their personal and professional lives through different treatment methods. 

#2. Add the RIGHT Problem-Solving Skills Under Your Soft Skills

Secondly, you should list your problem-solving skills under your resume’s soft skills section . 

The listing part is pretty easy - simply create a section titled Skills and write down your problem-solving skills.

There is, however, one caveat: 

You don’t want to overkill your skills section by listing every problem-solving skill we covered in this article.

Not only will the hiring manager have trouble believing you possess each and every skill, but there’s also a high chance you don’t even need all those skills to begin with. 

To make your skills section as relevant as possile, do the following: 

• Check the job description. The job description can show you exactly what skills you need for the job. If you’re applying for, say, a software engineering position, you’ll probably be required to have the following problem-solving skills: analytical skills, creativity, attention to detail, and cognitive flexibility. 
• Identify the skills you possess. Think about which skills you can back up with actual experience from your previous jobs. Only list problem-solving skills that you actually possess and that you can prove you possess on your resume. 
• Add those skills under your soft skills. Then, add the problem-solving skills that you have and that are required in the job under your resume’s “Soft Skills” section. 

#3. Prove Your Problem-Solving Skills In Your Work Experience Section

Finally, you should use the work experience section to prove that you’ve got the problem-solving skills you’ve mentioned throughout your resume. 

Anyone can just claim that they’ve got problem-solving skills on their resume - not everyone can back them up with experience.

Here’s what you can do to convey that you possess problem-solving skills and also make your work experience section as impactful as possible: 

• Tailor your work experience to the job. Only add past jobs that are relevant to the position you are applying for now. If you’re applying for, say, a software engineering position, the hiring manager will be interested in your previous jobs in the field, but probably not too interested in the time you worked as a server at a restaurant. 
• Focus on your achievements instead of your responsibilities. More often than not, hiring managers know exactly what your responsibilities consisted of in previous jobs. What they want to know is how you made a positive impact with your achievements. 
• Make your achievements quantifiable. Speaking of achievements, you want to make them as quantifiable as possible. After all “treated ten patients in the course of a year using positive reinforcement” sounds much better than “treated ten patients.”
• Use the Laszlo Bock formula . If you’re having trouble phrasing your achievements, the following formula will probably be of help: “Accomplished X as measured by Y doing X.” 
• Leverage action verbs and keywords. There are hundreds of words and verbs you can use instead of “did,” “accomplished,” etc. The more descriptive you are of your achievements, the more impressive they can sound.

And here’s an example of a project manager describing their problem-solving skills in their work experience section:

• Fixed company communication issues by implementing a new project management solution. 
• Improved team productivity by implementing time-tracking software and doing daily stand-up calls.
• Managed to meet all client deliverable deadlines in 2022.

Why Are Problem-Solving Skills Important?

Are you wondering what exactly is it that makes problem-solving skills so important? 

After all, there are hundreds of soft skills out there that you can master, improve, or learn how to add to your resume. So it’s normal to wonder “why should I focus on problem-solving?” 

Here is why problem-solving skills matter:

• They can improve your employability. Problem-solving skills are among the most important skills to employers across a range of occupations. In short, employers are always looking for proactive thinkers who can address professional challenges. 
• They can help you grow in your career more easily. You’ll be more likely to get promoted if you can come up with creative solutions to the different problems that you’ll face throughout your career. 
• They can become an essential part of your personal brand . Your current employer, coworkers, and future employers alike will see you as someone creative, reliable, and helpful. 
• They are related to a range of other valuable skills. When you prove you’re a problem solver, you’re effectively saying you’re attentive to detail, logical, creative, analytical, curious, and other things employers are looking for in their employees. 

10 Jobs That Require Problem-Solving Skills

As we’ve already mentioned, problem-solving skills come in handy for practically every job. 

Whether you’re a teacher who needs to solve a dispute between peers in your class or a customer representative who needs to help a client, knowing how to go about solving issues is definitely an asset. 

That said, some jobs are all about solving problems. In such cases, problem-solving skills are not just a nice addition to have on your resume - they’re crucial to getting hired. 

Here are the top 10 jobs requiring problem-solving skills in 2023: 

• Software engineer  
• Air-traffic controller
• Police officer
• Social worker  
• Psychologist
• UX designer

35 Action Verbs You Can Use to Highlight Your Problem-Solving Skills

The language you use to describe your problem-solving skills matters.  

Sure, you can use “ solved” to describe how you dealt with a problem throughout your entire resume and risk coming off as repetitive and unimaginative. 

Or , you can use any of the following action verbs and keywords and make your problem-solving skills pop out in the eyes of recruiters: 

• Calculate  
• Critically think 
• Draw conclusions
• Experiment 
• Listen/Listen actively 

The Problem-Solving Process in 6 Steps

Problem-solving is a methodical process. It consists of certain steps that you always need to take if you want to find a good solution. 

The more you understand and practice this process, the better you can get at solving problems. 

Below, we cover the six main steps of problem-solving in detail:

#1. Identify the problem 

The first step to solving a problem is identifying exactly what’s causing it. 

After all, if you’re not focusing on the real underlying issue, you might come up with solutions that don’t fit the problem itself. 

Say, for example, that you’re a teacher that’s facing poor class performance. Identifying whether the problem comes from the students’ not studying enough or from your own teaching methods can make a big difference in the solutions you come up with. 

It typically happens that the faster you find the root cause of the problem, the easier it is to find a proper solution. 

#2. Understand the problem

Once you identify the problem, you’ve got to understand it completely. Here are some questions you can ask to make sure you properly understand a problem: 

• What is the scale of the problem? 
• What are its short and long-term effects? 
• Have you faced something like this before?
• Can the problem be solved by dividing it into smaller parts?

The better you understand the problem in its complexity, the more likely you are to come up with effective solutions. 

#3. Research the systems that make up the problem 

In many cases, solving a problem will be a complex undertaking. See, complex problems are often the result of several different underlying systems that you need to understand to find a dynamic solution. 

Let’s take the teacher example from above. 

If a certain student is not doing too well and keeps getting poor grades, you might be tempted to go the easy route and simply chastise them and tell them to study more.

This, in a lot of cases, might simply not work because you’re not addressing the root cause of the problem.

The student might, for example, be burned out , unmotivated by the curriculum, or simply struggling with specific topics.

A problem-solving solution that’s more likely to work would be to talk to the student (or their parents), try to understand the reason for their poor grades, and address the root cause behind the problem itself.

#4. Visualize the problem 

This may not apply to all situations, but it can definitely come in handy for most. 

Drawing a diagram to visualize the situation or your solution to the problem can help you grasp its complexity better - especially if the problem is multi-faceted. Anything from PowerPoint to a piece of white paper can be a good tool to visualize your problem, highlight the problem area, and tackle it more effectively.

#5. Brainstorm solutions 

After you’ve done all the above, it’s time to start thinking about solutions. 

This is another step of the problem-solving process that’s based on collaboration and effective communication. In the brainstorming phase, you should sit with team members or relevant stakeholders and come up with as many creative ideas and solutions as possible. 

This is not where you come up with your most refined, well-thought-out ideas. Instead, it’s where you discuss freely and combine diverse knowledge and analysis of the problem to come up with diverse solutions. 

Brainstorming is an essential part of problem-solving that can help you break out of boring or predictable ideas and thinking patterns. 

#6. Choose the best answer(s)

This is where decision-making skills come in. With a list of different potential solutions, you can narrow down your options to finally choose the best one. 

To reach a solution more easily, take the following into consideration:

• Your company’s/organization’s objectives
• The budget and the timeframe at your disposal
• The success outcomes
• Potential risks linked to the solution 

Finally, discuss your solutions with relevant stakeholders and team members to gather all the possible feedback that can help you make the best possible decision. 

And remember - once you’ve chosen the best possible solution to a problem, your work is far from over. Being a problem solver also includes the following: 

• Develop and implement an action plan
• Monitor the progress of your plan 
• Make necessary adjustments during the process
• Evaluate the outcomes of your solution 

Problem-Solving Skills Resume Example

Want a resume that makes your problem-solving skills pop like the above example? 

Use one of our tried-and-tested resume templates . 

They’re free, modern, and created in collaboration with some of the best HR professionals from around the globe!

Key Takeaways 

And that's a wrap on problem-solving skills. By now, you should know everything there is to know on the topic. 

Before you go, here are the main points we covered in this article: 

• Problem-solving skills are a set of soft skills that help you solve problems effectively. They involve critical thinking, analytical skills, creativity, communication skills, and attention to detail. 
• Problem-solving skills can improve your employability, work performance, and personal brand. 
• Add your problem-solving skills to your resume summary, under the soft skills section, and in your work history section. 
• When you’re creating your work history section, make sure to tailor it to the job, focus on your achievements and make them quantifiable, and use action verbs and keywords from the job description. 
• To get better at solving problems, follow these steps: identify and understand the problem, research the systems that make up the problem, visualize the problem, brainstorm, and choose the best possible solution. 
• Once that’s done, create an action plan and make sure to monitor its progress as you’re implementing it. 

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7 Problem-Solving Skills That Can Help You Be a More Successful Manager

Discover what problem-solving is, and why it's important for managers. Understand the steps of the process and learn about seven problem-solving skills.

1Managers oversee the day-to-day operations of a particular department, and sometimes a whole company, using their problem-solving skills regularly. Managers with good problem-solving skills can help ensure companies run smoothly and prosper.

If you're a current manager or are striving to become one, read this guide to discover what problem-solving skills are and why it's important for managers to have them. Learn the steps of the problem-solving process, and explore seven skills that can help make problem-solving easier and more effective.

What is problem-solving?

Problem-solving is both an ability and a process. As an ability, problem-solving can aid in resolving issues faced in different environments like home, school, abroad, and social situations, among others. As a process, problem-solving involves a series of steps for finding solutions to questions or concerns that arise throughout life.

The importance of problem-solving for managers

Managers deal with problems regularly, whether supervising a staff of two or 100. When people solve problems quickly and effectively, workplaces can benefit in a number of ways. These include:

Greater creativity

Higher productivity

Increased job fulfillment

Satisfied clients or customers

Better cooperation and cohesion

Improved environments for employees and customers

7 skills that make problem-solving easier

Companies depend on managers who can solve problems adeptly. Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork.

1. Analysis

As a manager , you'll solve each problem by assessing the situation first. Then, you’ll use analytical skills to distinguish between ineffective and effective solutions.

2. Communication

Effective communication plays a significant role in problem-solving, particularly when others are involved. Some skills that can help enhance communication at work include active listening, speaking with an even tone and volume, and supporting verbal information with written communication.

3. Emotional intelligence

Emotional intelligence is the ability to recognize and manage emotions in any situation. People with emotional intelligence usually solve problems calmly and systematically, which often yields better results.

4. Resilience

Emotional intelligence and resilience are closely related traits. Resiliency is the ability to cope with and bounce back quickly from difficult situations. Those who possess resilience are often capable of accurately interpreting people and situations, which can be incredibly advantageous when difficulties arise.

5. Creativity 

When brainstorming solutions to problems, creativity can help you to think outside the box. Problem-solving strategies can be enhanced with the application of creative techniques. You can use creativity to:

Approach problems from different angles

Improve your problem-solving process

Spark creativity in your employees and peers

6. Adaptability

Adaptability is the capacity to adjust to change. When a particular solution to an issue doesn't work, an adaptable person can revisit the concern to think up another one without getting frustrated.

7. Teamwork

Finding a solution to a problem regularly involves working in a team. Good teamwork requires being comfortable working with others and collaborating with them, which can result in better problem-solving overall.

Steps of the problem-solving process

Effective problem-solving involves five essential steps. One way to remember them is through the IDEAL model created in 1984 by psychology professors John D. Bransford and Barry S. Stein [ 1 ]. The steps to solving problems in this model include: identifying that there is a problem, defining the goals you hope to achieve, exploring potential solutions, choosing a solution and acting on it, and looking at (or evaluating) the outcome.

1. Identify that there is a problem and root out its cause.

To solve a problem, you must first admit that one exists to then find its root cause. Finding the cause of the problem may involve asking questions like:

Can the problem be solved?

How big of a problem is it?

Why do I think the problem is occurring?

What are some things I know about the situation?

What are some things I don't know about the situation?

Are there any people who contributed to the problem?

Are there materials or processes that contributed to the problem?

Are there any patterns I can identify?

2. Define the goals you hope to achieve.

Every problem is different. The goals you hope to achieve when problem-solving depend on the scope of the problem. Some examples of goals you might set include:

Gather as much factual information as possible.

Brainstorm many different strategies to come up with the best one.

Be flexible when considering other viewpoints.

Articulate clearly and encourage questions, so everyone involved is on the same page.

Be open to other strategies if the chosen strategy doesn't work.

Stay positive throughout the process.

3. Explore potential solutions.

Once you've defined the goals you hope to achieve when problem-solving , it's time to start the process. This involves steps that often include fact-finding, brainstorming, prioritizing solutions, and assessing the cost of top solutions in terms of time, labor, and money.

4. Choose a solution and act on it.

Evaluate the pros and cons of each potential solution, and choose the one most likely to solve the problem within your given budget, abilities, and resources. Once you choose a solution, it's important to make a commitment and see it through. Draw up a plan of action for implementation, and share it with all involved parties clearly and effectively, both verbally and in writing. Make sure everyone understands their role for a successful conclusion.

5. Look at (or evaluate) the outcome.

Evaluation offers insights into your current situation and future problem-solving. When evaluating the outcome, ask yourself questions like:

Did the solution work?

Will this solution work for other problems?

Were there any changes you would have made?

Would another solution have worked better?

As a current or future manager looking to build your problem-solving skills, it is often helpful to take a professional course. Consider Improving Communication Skills offered by the University of Pennsylvania on Coursera. You'll learn how to boost your ability to persuade, ask questions, negotiate, apologize, and more. 

You might also consider taking Emotional Intelligence: Cultivating Immensely Human Interactions , offered by the University of Michigan on Coursera. You'll explore the interpersonal and intrapersonal skills common to people with emotional intelligence, and you'll learn how emotional intelligence is connected to team success and leadership.

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Article sources

Tennessee Tech. “ The Ideal Problem Solver (2nd ed.) , https://www.tntech.edu/cat/pdf/useful_links/idealproblemsolver.pdf.” Accessed December 6, 2022.

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Problem solving: the mark of an independent employee

Abigail Lewis

Last updated: 24 Aug 2023, 08:40

Problem-solving abilities are essential in virtually any graduate role you can think of. Discover how to develop your problem-solving skills and demonstrate them to eagle-eyed recruiters.

Interviewers will be interested to discover how you'd approach problems that could arise in the workplace.

Problem solving is all about using logic, as well as imagination, to make sense of a situation and come up with an intelligent solution. In fact, the best problem solvers actively anticipate potential future problems and act to prevent them or to mitigate their effects.

Problem-solving abilities are connected to a number of other skills, including:

• analytical skills
• innovative and creative thinking
• a lateral mindset
• adaptability and flexibility
• level-headedness
• resilience (in order to reassess when your first idea doesn’t work)
• teamworking (if problem solving is a team effort)
• influencing skills (to get colleagues, clients and bosses to adopt your solutions).

Identifying a problem is often the kernel for a new business or product idea – and, as such, problem solving is an essential ingredient of entrepreneurialism . It is also a key component of good leadership .

Short on time? Watch our one-minute guide to problem solving

• how to answer problem-solving interview questions
• how to think of examples of your problem-solving skills
• a problem-solving technique you can use in any work or life situation.

Our targetjobs careers expert gives you a quick guide to showing off your problem-solving skills in a job interview.

Why all graduates require problem-solving skills in the workplace

Some graduate careers revolve around finding solutions – for example, engineering , management consulting , scientific research and technology . Graduates in other careers, meanwhile, will be expected to solve problems that crop up in the course of their jobs: for example, trainee managers should deal with operational problems (such as delays in the supply chain) or resolve conflict between team members.

In fact, the ability to solve problems is an essential part of any employee’s skill set, even if it isn’t specified on the job description.

Get the insights and skills you need to shape your career journey with Pathways. Learn and practise a selection of simple yet effective reasoning strategies to take your problem solving to the next level.

How will employers assess your problem-solving skills?

Your problem-solving abilities can be assessed in three ways: by asking for examples of times when you previously solved a problem; by presenting you with certain hypothetical situations and asking how you would respond to them; and by seeing how you apply your problem-solving skills to different tests and exercises.

Competency-based application and interview questions about problem solving

You may be asked for an example of when you solved a problem on an application form – for instance, an engineering firm’s application form has previously included the question ‘Please tell us about a time when you have used your technical skills and knowledge to solve a problem’. But these questions are more likely at interview. Typical problem-solving competency-based questions include:

• Give me an example of a time when you ran into a problem on a project. What did you do?
• Give me an example of a difficult problem you had to solve outside of your course. How did you approach it?
• Tell me about a time you worked through a problem as a team.
• Have you ever had a disagreement with a team member? How was it resolved?
• Give me an example of a time when you spotted a potential problem and took steps to stop it becoming one.
• Give me an example of a time when you handled a major crisis.
• Give me an example of your lateral thinking.

Hypothetical interview questions about problem solving

Interviewers will also be interested to know how you would approach problems that could arise when you are in the workplace. The precise interview questions will vary according to the job, but common ones include:

• How would you deal with conflict in the workplace? (This is especially likely to be asked of trainee managers and graduate HR professionals.)
• What would you do if there is an unexpected delay to one of your projects because of supply chain issues? (This is particularly likely to be asked in construction, logistics or retail interviews).
• What would you do if a client or customer raised a complaint?
• What would you do if you noticed that a colleague was struggling with their work?
• How would you react if given negative feedback by a manager on an aspect of your performance?
• How would you judge whether you should use your own initiative on a task or ask for help?

Problem-solving exercises and tests for graduate jobs

Different tests that employers could set to gauge your problem-solving skills include:

• Online aptitude, psychometric and ability tests . These are normally taken as part of the application stage, although they may be repeated at an assessment centre. The tests that are most likely to assess your problem-solving skills are situational judgement tests and any that assess your reasoning, such as inductive reasoning or diagrammatic reasoning tests.
• Video ‘immersive experiences’ , game-based recruitment exercises or virtual reality assessments. Not all of these methods are widely used yet but they are becoming more common. They are usually the recruitment stage before a face-to-face interview or assessment centre.
• Case study exercises. These are common assessment centre tasks. You’d be set a business problem, typically related to the sector in which you’d be working, and asked to make recommendations for solving it, either individually or in groups. You’ll also usually be asked to outline your recommendations in either a presentation or in written form , a task that assesses your ability to explain your problem-solving approach.
• In-tray (or e-tray) exercises. These always used to be set at an assessment centre but nowadays can also be part of the online testing stage. In-tray exercises primarily test your time management skills, but also assess your ability to identify a potential problem and take actions to solve it.
• Job-specific or task-specific exercises, given at an assessment centre or at an interview. If set, these will be related to the role you are applying for and will either require you to devise a solution to a problem or to spot errors. Civil and structural engineering candidates , for example, will often be required to sketch a design in answer to a client’s brief and answer questions on it, while candidates for editorial roles may be asked to proofread copy or spot errors in page proofs (fully designed pages about to be published).

How to develop and demonstrate your problem-solving skills

Here are some tips on how to develop the problem-solving techniques employers look for.

Seek out opportunities to gain problem-solving examples

Dealing with any of the following situations will help you gain problem-solving skills, perhaps without even realising it:

• Sorting out a technical problem with your phone, device or computer.
• Resolving a dispute with a tricky landlord in order to get your deposit back.
• Carrying out DIY.
• Serving a demanding customer or resolving a complaint.
• Finding a way round a funding shortfall in order to pay for travel or a gap year.
• Turning around the finances or increasing the membership of a struggling student society.
• Organising a student society’s trip overseas, overcoming unforeseen difficulties on the way.
• Acting as a course rep or as a mentor for other students.

There should also be opportunities for you to develop problem-solving skills through your studies. Many assignments in subjects such as engineering and computer science are explicitly based around solving a problem in a way that, for example, essay topics in English literature aren’t. But, then, English literature students may also encounter academic problems, such as difficulties in tracking down the best source material.

Some professional bodies (for example, those in construction) run competitions for students, which often ask students to suggest solutions for problems facing the industry; entering these can provide good evidence of your problem-solving skills.

Games such as Sudoku and chess can also strengthen your ability to think strategically and creatively.

Practise recruitment exercises beforehand

Any candidate, no matter how high-flying, may be thrown by undertaking an online test or attending an assessment centre for the first time, so do everything you can to practise beforehand. Access our links to free and paid-for practice tests. Contact your careers service and book in for a mock-interview or mock-assessment centre.

Keep in mind this problem-solving technique

If you’re provided with a scenario or a case study during the graduate recruitment process, you could try using the IDEAL model, described by Bransford and Stein in their book Ideal Problem Solver . It breaks down what you need to do to solve a problem into stages:

• Identify the issue
• Define the obstacles
• Examine your options
• Act on an agreed course of action
• Look at how it turns out, and whether any changes need to be made.

Give detail in your answers

You will need to explain how you identified the problem, came up with a solution and implemented it. Quantifiable results are good, and obviously the more complex the situation, the more impressive a successful result is. Follow the STAR technique outlined in our article on competency-based interview questions .

If you tackled a problem as part of a team, explain how your role was important in ensuring the positive solution, but also explain how your group worked together. This could be an opportunity to promote your teamworking skills as well.

targetjobs editorial advice

This describes editorially independent and impartial content, which has been written and edited by the targetjobs content team. Any external contributors featuring in the article are in line with our non-advertorial policy, by which we mean that we do not promote one organisation over another.

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Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis. Some of these problems are obviously more severe or complex than others.

It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.

You will discover, as you read through our pages on problem solving, that the subject is complex.

However well prepared we are for problem solving, there is always an element of the unknown. Although planning and structuring will help make the problem solving process more likely to be successful, good judgement and an element of good luck will ultimately determine whether problem solving was a success.

Interpersonal relationships fail and businesses fail because of poor problem solving.

This is often due to either problems not being recognised or being recognised but not being dealt with appropriately.

Problem solving skills are highly sought after by employers as many companies rely on their employees to identify and solve problems.

A lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms. Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so. The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.

In order to be effective at problem solving you are likely to need some other key skills, which include:

Creativity. Problems are usually solved either intuitively or systematically. Intuition is used when no new knowledge is needed - you know enough to be able to make a quick decision and solve the problem, or you use common sense or experience to solve the problem. More complex problems or problems that you have not experienced before will likely require a more systematic and logical approach to solve, and for these you will need to use creative thinking. See our page on Creative Thinking for more information.

Researching Skills. Defining and solving problems often requires you to do some research: this may be a simple Google search or a more rigorous research project. See our Research Methods section for ideas on how to conduct effective research.

Team Working. Many problems are best defined and solved with the input of other people. Team working may sound like a 'work thing' but it is just as important at home and school as well as in the workplace. See our Team-Working page for more.

Emotional Intelligence. It is worth considering the impact that a problem and/or its solution has on you and other people. Emotional intelligence, the ability to recognise the emotions of yourself and others, will help guide you to an appropriate solution. See our Emotional Intelligence pages for more.

Risk Management. Solving a problem involves a certain amount of risk - this risk needs to be weighed up against not solving the problem. You may find our Risk Management page useful.

Decision Making . Problem solving and decision making are closely related skills, and making a decision is an important part of the problem solving process as you will often be faced with various options and alternatives. See Decision Making for more.

The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.

John Foster Dulles, Former US Secretary of State.

What is a Problem?

The Concise Oxford Dictionary (1995) defines a problem as:

“ A doubtful or difficult matter requiring a solution ”

“ Something hard to understand or accomplish or deal with.”

It is worth also considering our own view of what a problem is.

We are constantly exposed to opportunities in life, at work, at school and at home. However many opportunities are missed or not taken full advantage of. Often we are unsure how to take advantage of an opportunity and create barriers - reasons why we can't take advantage. These barriers can turn a potentially positive situation into a negative one, a problem.

Are we missing the 'big problem'? It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones.

It's useful to consider the following questions when faced with a problem.

Is the problem real or perceived?

Is this problem really an opportunity?

Does the problem need solving?

All problems have two features in common: goals and barriers.

Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.

Goals can be anything that you wish to achieve, or where you want to be. If you are hungry then your goal is probably to eat something. If you are the head of an organisation (CEO), then your main goal may be to maximise profits and this main goal may need to be split into numerous sub-goals in order to fulfil the ultimate aim of increasing profits.

If there were no barriers in the way of achieving a goal, then there would be no problem. Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.

Following our examples above, if you feel hungry then your goal is to eat. A barrier to this may be that you have no food available - so you take a trip to the supermarket and buy some food, removing the barrier and thus solving the problem. Of course for the CEO wanting to increase profits there may be many more barriers preventing the goal from being reached. The CEO needs to attempt to recognise these barriers and remove them or find other ways to achieve the goals of the organisation.

Our problem solving pages provide a simple and structured approach to problem solving.

The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.

Trying to solve a complex problem alone however can be a mistake. The old adage " A problem shared is a problem halved " is sound advice.

Talking to others about problems is not only therapeutic but can help you see things from a different point of view, opening up more potential solutions.

Stages of Problem Solving

Effective problem solving usually involves working through a number of steps or stages, such as those outlined below.

Problem Identification:

This stage involves: detecting and recognising that there is a problem; identifying the nature of the problem; defining the problem.

The first phase of problem solving may sound obvious but often requires more thought and analysis. Identifying a problem can be a difficult task in itself. Is there a problem at all? What is the nature of the problem, are there in fact numerous problems? How can the problem be best defined? By spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others, which leads to the second phase.

Structuring the Problem:

This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.

Following on from problem identification, structuring the problem is all about gaining more information about the problem and increasing understanding. This phase is all about fact finding and analysis, building a more comprehensive picture of both the goal(s) and the barrier(s). This stage may not be necessary for very simple problems but is essential for problems of a more complex nature.

Looking for Possible Solutions:

During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.

From the information gathered in the first two phases of the problem solving framework it is now time to start thinking about possible solutions to the identified problem. In a group situation this stage is often carried out as a brain-storming session, letting each person in the group express their views on possible solutions (or part solutions). In organisations different people will have different expertise in different areas and it is useful, therefore, to hear the views of each concerned party.

Making a Decision:

This stage involves careful analysis of the different possible courses of action and then selecting the best solution for implementation.

This is perhaps the most complex part of the problem solving process. Following on from the previous step it is now time to look at each potential solution and carefully analyse it. Some solutions may not be possible, due to other problems like time constraints or budgets. It is important at this stage to also consider what might happen if nothing was done to solve the problem - sometimes trying to solve a problem that leads to many more problems requires some very creative thinking and innovative ideas.

Finally, make a decision on which course of action to take - decision making is an important skill in itself and we recommend that you see our pages on decision making .

Implementation:

This stage involves accepting and carrying out the chosen course of action.

Implementation means acting on the chosen solution. During implementation more problems may arise especially if identification or structuring of the original problem was not carried out fully.

Monitoring/Seeking Feedback:

The last stage is about reviewing the outcomes of problem solving over a period of time, including seeking feedback as to the success of the outcomes of the chosen solution.

The final stage of problem solving is concerned with checking that the process was successful. This can be achieved by monitoring and gaining feedback from people affected by any changes that occurred. It is good practice to keep a record of outcomes and any additional problems that occurred.

Continue to: Identifying and Structuring Problems Social Problem Solving

See also: Project Management Risk Management Effective Decision Making

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What Are Problem-Solving Skills? (Definition, Examples, And How To List On A Resume)

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Summary. Problem-solving skills include analysis, creativity, prioritization, organization, and troubleshooting. To solve a problem, you need to use a variety of skills based on the needs of the situation.

Most jobs essentially boil down to identifying and solving problems consistently and effectively. That’s why employers value problem-solving skills in job candidates for just about every role.

We’ll cover problem-solving methods, ways to improve your problem-solving skills, and examples of showcasing your problem-solving skills during your job search .

Key Takeaways:

If you can show off your problem-solving skills on your resume , in your cover letter , and during a job interview, you’ll be one step closer to landing a job.

Companies rely on employees who can handle unexpected challenges, identify persistent issues, and offer workable solutions in a positive way.

It is important to improve problem solving skill because this is a skill that can be cultivated and nurtured so you can become better at dealing with problems over time.

Types of Problem-Solving Skills

How to improve your problem-solving skills, example answers to problem-solving interview questions, how to show off problem-solving skills on a resume, example resume and cover letter with problem-solving skills, more about problem-solving skills, problem solving skills faqs.

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Problem-solving skills are skills that help you identify and solve problems effectively and efficiently . Your ability to solve problems is one of the main ways that hiring managers and recruiters assess candidates, as those with excellent problem-solving skills are more likely to autonomously carry out their responsibilities.

A true problem solver can look at a situation, find the cause of the problem (or causes, because there are often many issues at play), and then come up with a reasonable solution that effectively fixes the problem or at least remedies most of it.

The ability to solve problems is considered a soft skill , meaning that it’s more of a personality trait than a skill you’ve learned at school, on the job, or through technical training.

That being said, your proficiency with various hard skills will have a direct bearing on your ability to solve problems. For example, it doesn’t matter if you’re a great problem-solver; if you have no experience with astrophysics, you probably won’t be hired as a space station technician .

Problem-solving is considered a skill on its own, but it’s supported by many other skills that can help you be a better problem solver. These skills fall into a few different categories of problem-solving skills.

Problem recognition and analysis. The first step is to recognize that there is a problem and discover what it is or what the root cause of it is.

You can’t begin to solve a problem unless you’re aware of it. Sometimes you’ll see the problem yourself and other times you’ll be told about the problem. Both methods of discovery are very important, but they can require some different skills. The following can be an important part of the process:

Active listening

Data analysis

Historical analysis

Communication

Create possible solutions. You know what the problem is, and you might even know the why of it, but then what? Your next step is the come up with some solutions.

Most of the time, the first solution you come up with won’t be the right one. Don’t fall victim to knee-jerk reactions; try some of the following methods to give you solution options.

Brainstorming

Forecasting

Decision-making

Topic knowledge/understanding

Process flow

Evaluation of solution options. Now that you have a lot of solution options, it’s time to weed through them and start casting some aside. There might be some ridiculous ones, bad ones, and ones you know could never be implemented. Throw them away and focus on the potentially winning ideas.

This step is probably the one where a true, natural problem solver will shine. They intuitively can put together mental scenarios and try out solutions to see their plusses and minuses. If you’re still working on your skill set — try listing the pros and cons on a sheet of paper.

Prioritizing

Evaluating and weighing

Solution implementation. This is your “take action” step. Once you’ve decided which way to go, it’s time to head down that path and see if you were right. This step takes a lot of people and management skills to make it work for you.

Dependability

Teambuilding

Troubleshooting

Follow-Through

Believability

Trustworthiness

Project management

Evaluation of the solution. Was it a good solution? Did your plan work or did it fail miserably? Sometimes the evaluation step takes a lot of work and review to accurately determine effectiveness. The following skills might be essential for a thorough evaluation.

Customer service

Feedback responses

Flexibility

You now have a ton of skills in front of you. Some of them you have naturally and some — not so much. If you want to solve a problem, and you want to be known for doing that well and consistently, then it’s time to sharpen those skills.

Develop industry knowledge. Whether it’s broad-based industry knowledge, on-the-job training , or very specific knowledge about a small sector — knowing all that you can and feeling very confident in your knowledge goes a long way to learning how to solve problems.

Be a part of a solution. Step up and become involved in the problem-solving process. Don’t lead — but follow. Watch an expert solve the problem and, if you pay attention, you’ll learn how to solve a problem, too. Pay attention to the steps and the skills that a person uses.

Practice solving problems. Do some role-playing with a mentor , a professor , co-workers, other students — just start throwing problems out there and coming up with solutions and then detail how those solutions may play out.

Go a step further, find some real-world problems and create your solutions, then find out what they did to solve the problem in actuality.

Identify your weaknesses. If you could easily point out a few of your weaknesses in the list of skills above, then those are the areas you need to focus on improving. How you do it is incredibly varied, so find a method that works for you.

Solve some problems — for real. If the opportunity arises, step in and use your problem-solving skills. You’ll never really know how good (or bad) you are at it until you fail.

That’s right, failing will teach you so much more than succeeding will. You’ll learn how to go back and readdress the problem, find out where you went wrong, learn more from listening even better. Failure will be your best teacher ; it might not make you feel good, but it’ll make you a better problem-solver in the long run.

Once you’ve impressed a hiring manager with top-notch problem-solving skills on your resume and cover letter , you’ll need to continue selling yourself as a problem-solver in the job interview.

There are three main ways that employers can assess your problem-solving skills during an interview:

By asking questions that relate to your past experiences solving problems

Posing hypothetical problems for you to solve

By administering problem-solving tests and exercises

The third method varies wildly depending on what job you’re applying for, so we won’t attempt to cover all the possible problem-solving tests and exercises that may be a part of your application process.

Luckily, interview questions focused on problem-solving are pretty well-known, and most can be answered using the STAR method . STAR stands for situation, task, action, result, and it’s a great way to organize your answers to behavioral interview questions .

Let’s take a look at how to answer some common interview questions built to assess your problem-solving capabilities:

At my current job as an operations analyst at XYZ Inc., my boss set a quarterly goal to cut contractor spending by 25% while maintaining the same level of production and moving more processes in-house. It turned out that achieving this goal required hiring an additional 6 full-time employees, which got stalled due to the pandemic. I suggested that we widen our net and hire remote employees after our initial applicant pool had no solid candidates. I ran the analysis on overhead costs and found that if even 4 of the 6 employees were remote, we’d save 16% annually compared to the contractors’ rates. In the end, all 6 employees we hired were fully remote, and we cut costs by 26% while production rose by a modest amount.

I try to step back and gather research as my first step. For instance, I had a client who needed a graphic designer to work with Crello, which I had never seen before, let alone used. After getting the project details straight, I began meticulously studying the program the YouTube tutorials, and the quick course Crello provides. I also reached out to coworkers who had worked on projects for this same client in the past. Once I felt comfortable with the software, I started work immediately. It was a slower process because I had to be more methodical in my approach, but by putting in some extra hours, I turned in the project ahead of schedule. The client was thrilled with my work and was shocked to hear me joke afterward that it was my first time using Crello.

As a digital marketer , website traffic and conversion rates are my ultimate metrics. However, I also track less visible metrics that can illuminate the story behind the results. For instance, using Google Analytics, I found that 78% of our referral traffic was coming from one affiliate, but that these referrals were only accounting for 5% of our conversions. Another affiliate, who only accounted for about 10% of our referral traffic, was responsible for upwards of 30% of our conversions. I investigated further and found that the second, more effective affiliate was essentially qualifying our leads for us before sending them our way, which made it easier for us to close. I figured out exactly how they were sending us better customers, and reached out to the first, more prolific but less effective affiliate with my understanding of the results. They were able to change their pages that were referring us traffic, and our conversions from that source tripled in just a month. It showed me the importance of digging below the “big picture” metrics to see the mechanics of how revenue was really being generated through digital marketing.

You can bring up your problem-solving skills in your resume summary statement , in your work experience , and under your education section , if you’re a recent graduate. The key is to include items on your resume that speak direclty to your ability to solve problems and generate results.

If you can, quantify your problem-solving accomplishments on your your resume . Hiring managers and recruiters are always more impressed with results that include numbers because they provide much-needed context.

This sample resume for a Customer Service Representative will give you an idea of how you can work problem solving into your resume.

Michelle Beattle 111 Millennial Parkway Chicago, IL 60007 (555) 987-6543 [email protected] Professional Summary Qualified Customer Services Representative with 3 years in a high-pressure customer service environment. Professional, personable, and a true problem solver. Work History ABC Store — Customer Service Representative 01/2015 — 12/2017 Managed in-person and phone relations with customers coming in to pick up purchases, return purchased products, helped find and order items not on store shelves, and explained details and care of merchandise. Became a key player in the customer service department and was promoted to team lead. XYZ Store — Customer Service Representative/Night Manager 01/2018 — 03/2020, released due to Covid-19 layoffs Worked as the night manager of the customer service department and filled in daytime hours when needed. Streamlined a process of moving customers to the right department through an app to ease the burden on the phone lines and reduce customer wait time by 50%. Was working on additional wait time problems when the Covid-19 pandemic caused our stores to close permanently. Education Chicago Tech 2014-2016 Earned an Associate’s Degree in Principles of Customer Care Skills Strong customer service skills Excellent customer complaint resolution Stock record management Order fulfillment New product information Cash register skills and proficiency Leader in problem solving initiatives

You can see how the resume gives you a chance to point out your problem-solving skills and to show where you used them a few times. Your cover letter is your chance to introduce yourself and list a few things that make you stand out from the crowd.

Michelle Beattle 111 Millennial Parkway Chicago, IL 60007 (555) 987-6543 [email protected] Dear Mary McDonald, I am writing in response to your ad on Zippia for a Customer Service Representative . Thank you for taking the time to consider me for this position. Many people believe that a job in customer service is simply listening to people complain all day. I see the job as much more than that. It’s an opportunity to help people solve problems, make their experience with your company more enjoyable, and turn them into life-long advocates of your brand. Through my years of experience and my educational background at Chicago Tech, where I earned an Associate’s Degree in the Principles of Customer Care, I have learned that the customers are the lifeline of the business and without good customer service representatives, a business will falter. I see it as my mission to make each and every customer I come in contact with a fan. I have more than five years of experience in the Customer Services industry and had advanced my role at my last job to Night Manager. I am eager to again prove myself as a hard worker, a dedicated people person, and a problem solver that can be relied upon. I have built a professional reputation as an employee that respects all other employees and customers, as a manager who gets the job done and finds solutions when necessary, and a worker who dives in to learn all she can about the business. Most of my customers have been very satisfied with my resolution ideas and have returned to do business with us again. I believe my expertise would make me a great match for LMNO Store. I have enclosed my resume for your review, and I would appreciate having the opportunity to meet with you to further discuss my qualifications. Thank you again for your time and consideration. Sincerely, Michelle Beattle

You’ve no doubt noticed that many of the skills listed in the problem-solving process are repeated. This is because having these abilities or talents is so important to the entire course of getting a problem solved.

In fact, they’re worthy of a little more attention. Many of them are similar, so we’ll pull them together and discuss how they’re important and how they work together.

Communication, active listening, and customer service skills. No matter where you are in the process of problem-solving, you need to be able to show that you’re listening and engaged and really hearing what the problem is or what a solution may be.

Obviously, the other part of this is being able to communicate effectively so people understand what you’re saying without confusion. Rolled into this are customer service skills , which really are all about listening and responding appropriately — it’s the ultimate in interpersonal communications.

Analysis (data and historical), research, and topic knowledge/understanding. This is how you intellectually grasp the issue and approach it. This can come from studying the topic and the process or it can come from knowledge you’ve gained after years in the business. But the best solutions come from people who thoroughly understand the problem.

Creativity, brainstorming, troubleshooting, and flexibility. All of you creative thinkers will like this area because it’s when your brain is at its best.

Coming up with ideas, collaborating with others, leaping over hurdles, and then being able to change courses immediately, if need be, are all essential. If you’re not creative by nature, then having a team of diverse thinkers can help you in this area.

Dependability, believability, trustworthiness, and follow-through. Think about it, these are all traits a person needs to have to make change happen and to make you comfortable taking that next step with them. Someone who is shifty and shady and never follows through, well, you’re simply not going to do what they ask, are you?

Leadership, teambuilding, decision-making, and project management. These are the skills that someone who is in charge is brimming with. These are the leaders you enjoy working for because you know they’re doing what they can to keep everything in working order. These skills can be learned but they’re often innate.

Prioritizing, prediction, forecasting, evaluating and weighing, and process flow. If you love flow charts, data analysis, prediction modeling, and all of that part of the equation, then you might have some great problem-solving abilities.

These are all great skills because they can help you weed out bad ideas, see flaws, and save massive amounts of time in trial and error.

What is a good example of problem-solving skills?

Good examples of porblem-solving skills include research, analysis, creativity, communciation, and decision-making. Each of these skills build off one another to contribute to the problem solving process. Research and analysis allow you to identify a problem.

Creativity and analysis help you consider different solutions. Meanwhile, communication and decision-making are key to working with others to solve a problem on a large scale.

What are 3 key attributes of a good problem solver?

3 key attributes of a good problem solver are persistence, intellegince, and empathy. Persistence is crucial to remain motivated to work through challenges. Inellegince is needed to make smart, informed choices. Empathy is crucial to maintain positive relationships with others as well as yourself.

What can I say instead of problem-solving skills?

Instead of saying problem-solving skills, you can say the following:

Critical thinker

Solutions-oriented

Engineering

Using different words is helpful, especially when writing your resume and cover letter.

What is problem-solving in the workplace?

Problem-solving in the workplace is the ability to work through any sort of challenge, conflict, or unexpected situation and still achieve business goals. Though it varies by profession, roblem-solving in the workplace is very important for almost any job, because probelms are inevitable. You need to have the appropriate level of problem-solving skills if you want to succeed in your career, whatever it may be.

Department of Labor – Problem Solving and Critical Thinking

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Kristin Kizer is an award-winning writer, television and documentary producer, and content specialist who has worked on a wide variety of written, broadcast, and electronic publications. A former writer/producer for The Discovery Channel, she is now a freelance writer and delighted to be sharing her talents and time with the wonderful Zippia audience.

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20+ Examples of Good Problem Solving Skills for Your CV

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Problem-solving skills are a group of soft and hard skills that allow individuals to effectively identify, work on, and create effective solutions to problems. Efficient problem solvers possess hard research and analytical skills combined with soft thought-process and interpersonal skills.

That’s the problem-solving skills definition. The importance of problem-solving skills in the workplace won’t diminish, but putting them on your CV effectively can be a problem in itself. We’re here to solve it.

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Problem solving skills examples on a CV

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Personal Statement

Conscientious Project Manager with 13+ years of experience delivering on-time and on-budget in the IT industry. Proven track record of solving roadblocks and scope creep to improve profitability of projects by 10%. Documented ability to oversee multiple projects at a time, with an average budget of £3m. Track record of managing a monthly spending budget of £1.2m. 

Work Experience

IT Project Manager

SoftNet, London

January 2015–Present

• Directed teams up to 40 employees: programmers, developers, analysts and testers.
• Proven track record of solving roadblocks and scope creep to improve profitability of projects by 10%.
• Managed 18+ projects at a time, with an average budget of £3m.
• Generated reports on project performance and implemented corrective actions, which improved the efficiency of all projects by an average of 5%.
• Implemented work organisation solutions to allow finalising 70% of projects up to two weeks ahead of schedule.
• Completed projects generating a total of £89m in revenue.

Project Manager

SoLite, London

February 2008–November 2014

• Led the migration of a desktop application with a range of 40k+ users, improving application speed by 20%.
• Increased profits up to 20% by identifying loyal customers and offering them personalized plans.
• Managed teams of 30+ employees during projects with a total value of £70m+.

2.1 B.Sc. Management, 2005–2008

University of London

• Business Strategy Knowledge
• Critical Thinking
• Project Budgeting
• Complex Strategic Planning 
• Adaptability

Certifications

• Certified Scrum Product Owner (CSPO) — PMI, August 2015
• Certified Associate in Project Management (CAPM) — PMI, May 2012
• Professional in Project Management (PPM) — PMI, June 2011
• French (fluent)

Examples of problem solving skills

Luckily for you, most problem-solving skills are transferable skills which you could have acquired already, and will be able to apply to many occupations. It may be the case that many successful decisions are made on gut instinct, but that’s not going to work on your CV.

You need proven and quantifiable problem-solving abilities to convince hiring managers that you’re the solution to their problems.

So let’s see the problem-solving skills examples that you could put on your CV:

1. Research

Without solid research and preparation, you could be focusing on the wrong issue. A consistent research method will ensure that you’re working on the right problem with the maximum knowledge and resources.

2. Data analysis

Data analysis doesn’t pertain just to IT skills . Analysing qualitative data, and knowing how to spot trends and patterns, is invaluable to the problem-solving process. Identify the cause, and you’ll be able to identify the solution.

3. Critical thinking

The most important example of problem-solving skills is critical thinking. Following a consistent, logical method from identifying the problem, through considering possible solutions, to finding a way to implement them, ties up all the other skills into one. 

4. Teamwork

Most of the time, problems are solved faster by more than one individual. Whether you’re commandeering the whole team to a solution, or just consulting your thought process with a co-worker, teamwork is important in being an efficient problem solver. 

5. Interpersonal skills

Working together on solving the problem, or implementing your solution, can be difficult if you lack the interpersonal skills to get along with your colleagues. The ability to tailor your approach to different personalities and get them all on the same track speeds everything up.

6. Communication 

Communication skills ensure that once the decision is made, you present your solution in a clear, understandable, and consistent manner. The right tone and presentation can inspire your colleagues to implement the solution—or convince your superiors that it’s the right one. 

7. Creativity

Going off-script can be massively beneficial, like it was for Martin Luther King Jr. with his improvised ‘I Have a Dream’ speech. The ability to think outside the box, or take a calculated risk when it’s needed is rare, and therefore worth its weight in gold.

8. Organisational skills

Organising your problem-solving process, as well as the process of implementation once the solution is agreed, is crucial. There is no use in having the best solution if the implementation process gets muddled and messy. 

9. Reporting

When you make important business decisions, you’ll need to report them and justify them to colleagues and superiors. Presenting the problem, data, thought process and solution clearly is essential if you want to be taken seriously and engage others.

A strong CV summary will convince the recruiter you’re the perfect candidate. Save time and choose a ready-made personal statement written by career experts and adjust it to your needs in the LiveCareer CV builder .

How to demonstrate problem solving skills on your CV

Now that you have some idea of examples of problem-solving skills, it’s time to discuss how to write that CV! The CV structure might differ some between industries, but the main components are generally the same.

1. Start with your CV personal statement

The CV personal statement adorns the top of every CV and solves the problem of a recruiter quickly and absent-mindedly looking at your application. It’s also known as the CV summary and allows the recruiter to instantly see what you’re about in a few quick lines.

Problem solving skills in the CV summary

2. write an experience section full of problem solving skills.

The most important component is definitely the work experience section . Here’s where the bulk of your problem-solving skills should be, since this is where you can write the most. With these CV tips , you’ll get it right every time.

• Scan the job posting for the skills they need, and put most work in on those.
• List all the different skills, and try to write a bullet point for each. You won’t get all of them, some will end up in the bin, but that’s fine.
• Start as many bullet points as possible with action verbs .
• Quantify with numbers, justify with high-impact accomplishment statements .
• Five plus bullet points for the most recent position, three or less for the older ones.

Job description with problem solving skills

• Implemented work organisation solutions to allow us to finalize 70% of projects up to two weeks ahead of schedule.

3. Solve your education section

Write down your degree or highest level of education. If you have more than a couple of years of experience, that’s it.

When writing a student CV , you have to get more value out of your CV education section , and talk about some extracurricular activities or relevant modules that show examples of problem-solving skills.

Problem solving skills in the education section

2.1 B.Sc. Management , 2005–2008

Relevant Modules:   Logic, The Scientific Method  

Extracurricular activities:

Treasurer of the Business Society:   Reviewed the budget and made decisions that led to 25% increased membership, and 17% reduction in costs.

4. Add a skills section

To get some value out of your CV skills section , try the following:

• Either add a short list of additional skills that you haven’t discussed yet, or use this space to reiterate some important points.
• Balance soft skills and hard skills. 
• Two skills with a couple lines of justification could be more memorable than a laundry list of five skills with no explanation.

Problem solving skills in the skills section

• Decision-making:   By applying observation, analysis and problem solving skills, I was able to reduce costs on all projects by an average of 7%.
• Active Listening:  By listening to the team’s feedback and requests, I undertook solving their roadblocks and problems and in effect reduced the staff turnover to zero in my teams, as well as increasing efficiency.

5. Include additional sections

Writing a perfect CV requires an informed approach to additional sections, only listing relevant facts that demonstrate your problem-solving skills. It’s done this way:

• Languages, Certificates and Awards should have their own separate sections.
• Provide details about issuers of certificates or awards.
• Ensure that the CV hobbies and interests section adds to your general problem-solver profile, instead of being generic or uninteresting.

Problem solving skills in the extra sections

What else to remember when including problem solving skills on your cv.

If you want to learn a logical and scientific approach to problem solving, MindTools has a completely free series of 45 articles on approaches, processes and tools for problem solving . It’s the best resource we could find, with 10-15 minute reads per module, allowing you to take it step by step.

Make sure to write a cover letter . That gives you approximately 350 words to elaborate just what problems you have faced, took on, and solved in your previous positions. It’s valuable space that your CV cannot provide.

You don’t have to be a CV writing expert. In the LiveCareer CV builder you’ll find ready-made content for every industry and position, which you can then add with a single click.

If you’re still struggling to demonstrate problem-solving skills, or you just need some advice on how to include problem-solving skills examples in your CV, then let us know in the comments section. We’re here to help.

How we review the content at LiveCareer

Our editorial team has reviewed this article for compliance with Livecareer’s editorial guidelines . It’s to ensure that our expert advice and recommendations are consistent across all our career guides and align with current CV and cover letter writing standards and trends. We’re trusted by over 10 million job seekers, supporting them on their way to finding their dream job. Each article is preceded by research and scrutiny to ensure our content responds to current market trends and demand.

About the author

Since 2005, the LiveCareer Team has been helping job seekers advance their careers. In our in-depth guides, we share insider tips and the most effective CV and cover letter writing techniques so that you can beat recruiters in the hiring game and land your next job fast. Also, make sure to check out our state-of-the-art CV and cover letter builder—professional, intuitive, and fully in line with modern HR standards. Trusted by 10 million users worldwide.

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Problem solving skills

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Interview Questions

Comprehensive Interview Guide: 60+ Professions Explored in Detail

26 Good Examples of Problem Solving (Interview Answers)

By Biron Clark

Published: November 15, 2023

Employers like to hire people who can solve problems and work well under pressure. A job rarely goes 100% according to plan, so hiring managers will be more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical in your approach.

But how do they measure this?

They’re going to ask you interview questions about these problem solving skills, and they might also look for examples of problem solving on your resume and cover letter. So coming up, I’m going to share a list of examples of problem solving, whether you’re an experienced job seeker or recent graduate.

Then I’ll share sample interview answers to, “Give an example of a time you used logic to solve a problem?”

Problem-Solving Defined

It is the ability to identify the problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving also involves critical thinking, communication , listening, creativity, research, data gathering, risk assessment, continuous learning, decision-making, and other soft and technical skills.

Solving problems not only prevent losses or damages but also boosts self-confidence and reputation when you successfully execute it. The spotlight shines on you when people see you handle issues with ease and savvy despite the challenges. Your ability and potential to be a future leader that can take on more significant roles and tackle bigger setbacks shine through. Problem-solving is a skill you can master by learning from others and acquiring wisdom from their and your own experiences. 

It takes a village to come up with solutions, but a good problem solver can steer the team towards the best choice and implement it to achieve the desired result.

Watch: 26 Good Examples of Problem Solving

Examples of problem solving scenarios in the workplace.

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem Solving Examples for Recent Grads/Entry Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

You can share all of the examples above when you’re asked questions about problem solving in your interview. As you can see, even if you have no professional work experience, it’s possible to think back to problems and unexpected challenges that you faced in your studies and discuss how you solved them.

Interview Answers to “Give an Example of an Occasion When You Used Logic to Solve a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” since you’re likely to hear this interview question in all sorts of industries.

Example Answer 1:

At my current job, I recently solved a problem where a client was upset about our software pricing. They had misunderstood the sales representative who explained pricing originally, and when their package renewed for its second month, they called to complain about the invoice. I apologized for the confusion and then spoke to our billing team to see what type of solution we could come up with. We decided that the best course of action was to offer a long-term pricing package that would provide a discount. This not only solved the problem but got the customer to agree to a longer-term contract, which means we’ll keep their business for at least one year now, and they’re happy with the pricing. I feel I got the best possible outcome and the way I chose to solve the problem was effective.

Example Answer 2:

In my last job, I had to do quite a bit of problem solving related to our shift scheduling. We had four people quit within a week and the department was severely understaffed. I coordinated a ramp-up of our hiring efforts, I got approval from the department head to offer bonuses for overtime work, and then I found eight employees who were willing to do overtime this month. I think the key problem solving skills here were taking initiative, communicating clearly, and reacting quickly to solve this problem before it became an even bigger issue.

Example Answer 3:

In my current marketing role, my manager asked me to come up with a solution to our declining social media engagement. I assessed our current strategy and recent results, analyzed what some of our top competitors were doing, and then came up with an exact blueprint we could follow this year to emulate our best competitors but also stand out and develop a unique voice as a brand. I feel this is a good example of using logic to solve a problem because it was based on analysis and observation of competitors, rather than guessing or quickly reacting to the situation without reliable data. I always use logic and data to solve problems when possible. The project turned out to be a success and we increased our social media engagement by an average of 82% by the end of the year.

Answering Questions About Problem Solving with the STAR Method

When you answer interview questions about problem solving scenarios, or if you decide to demonstrate your problem solving skills in a cover letter (which is a good idea any time the job description mention problem solving as a necessary skill), I recommend using the STAR method to tell your story.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. So before jumping in and talking about the problem that needed solving, make sure to describe the general situation. What job/company were you working at? When was this? Then, you can describe the task at hand and the problem that needed solving. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact.

Finally, describe a positive result you got.

Whether you’re answering interview questions about problem solving or writing a cover letter, you should only choose examples where you got a positive result and successfully solved the issue.

Example answer:

Situation : We had an irate client who was a social media influencer and had impossible delivery time demands we could not meet. She spoke negatively about us in her vlog and asked her followers to boycott our products. (Task : To develop an official statement to explain our company’s side, clarify the issue, and prevent it from getting out of hand). Action : I drafted a statement that balanced empathy, understanding, and utmost customer service with facts, logic, and fairness. It was direct, simple, succinct, and phrased to highlight our brand values while addressing the issue in a logical yet sensitive way.   We also tapped our influencer partners to subtly and indirectly share their positive experiences with our brand so we could counter the negative content being shared online.  Result : We got the results we worked for through proper communication and a positive and strategic campaign. The irate client agreed to have a dialogue with us. She apologized to us, and we reaffirmed our commitment to delivering quality service to all. We assured her that she can reach out to us anytime regarding her purchases and that we’d gladly accommodate her requests whenever possible. She also retracted her negative statements in her vlog and urged her followers to keep supporting our brand.

What Are Good Outcomes of Problem Solving?

Whenever you answer interview questions about problem solving or share examples of problem solving in a cover letter, you want to be sure you’re sharing a positive outcome.

Below are good outcomes of problem solving:

• Saving the company time or money
• Making the company money
• Pleasing/keeping a customer
• Obtaining new customers
• Solving a safety issue
• Solving a staffing/scheduling issue
• Solving a logistical issue
• Solving a company hiring issue
• Solving a technical/software issue
• Making a process more efficient and faster for the company
• Creating a new business process to make the company more profitable
• Improving the company’s brand/image/reputation
• Getting the company positive reviews from customers/clients

Every employer wants to make more money, save money, and save time. If you can assess your problem solving experience and think about how you’ve helped past employers in those three areas, then that’s a great start. That’s where I recommend you begin looking for stories of times you had to solve problems.

Tips to Improve Your Problem Solving Skills

Throughout your career, you’re going to get hired for better jobs and earn more money if you can show employers that you’re a problem solver. So to improve your problem solving skills, I recommend always analyzing a problem and situation before acting. When discussing problem solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Next, to get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t. Think about how you can get better at researching and analyzing a situation, but also how you can get better at communicating, deciding the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem solving ability.

If you practice the tips above, you’ll be ready to share detailed, impressive stories and problem solving examples that will make hiring managers want to offer you the job. Every employer appreciates a problem solver, whether solving problems is a requirement listed on the job description or not. And you never know which hiring manager or interviewer will ask you about a time you solved a problem, so you should always be ready to discuss this when applying for a job.

Related interview questions & answers:

• How do you handle stress?
• How do you handle conflict?
• Tell me about a time when you failed

About the Author

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How to List Problem-Solving Skills on a Resume

12 min read · Updated on November 28, 2022

If you're a strong problem solver, your resume needs to prove it!

Imagine this scenario: a supplier delivers the wrong piece of equipment, your deadline is tomorrow, and your logistics person is out sick. What would you do if you were the one who had to respond?

Every business encounters problems, it's the nature of thriving in competitive markets. Having high-quality employees on hand who can solve problems like shifting deadlines, equipment failure, and changing client needs can be the difference between success and failure. 

That's why recruiters in today's environment are actively seeking candidates who can offer problem-solving skills. But what are problem-solving skills? How do you identify which ones you might have or which ones a recruiter might be looking for? Most importantly, how can you present them on your resume to land that interview?

In this blog, we'll discuss tips to identify, define, and present problem-solving skills.

What are problem-solving skills?

Put simply, problem-solving skills help you to overcome challenges and obstacles; that is, identify the core issue, propose solutions, choose the best one, and implement it.

When recruiters talk about problem-solving skills, they're usually referring to the ability to deal with challenging, complex, or unexpected situations. While they most obviously encompass traits that enable someone to assess and solve problems calmly, these skills are also highly useful in other areas like relationship building and routine decision-making.

Why do employers value problem-solving skills?

Challenges arise at companies every day. Having employees adept at analyzing and solving problems can be enormously advantageous. Companies will always need people to help them to find solutions to their problems. In fact, according to the National Association of Colleges and Employers' Job Outlook , 86% of employers look for problem-solving skills on student resumes.

Employers like to see good problem-solving skills because it also shows them you have a range of other talents, like logic, creativity, resilience, imagination, and lateral thinking.

Looking for problem-solving skills in a job description

There are rare occasions that a job description will plainly state the problem-solving skills that the job requires. But problem-solving is one of those skill sets that don't necessarily appear in the “requirements” section of a job post. Employers are apt to simply expect candidates to demonstrate an analytical mind. So, instead, they will couch those desired skills in other phrases. In this case, you can look for particular keywords to identify the skills the employer is looking for. If you find any of the following keywords in a job description, they are pointing you toward the skills that you should be sure to highlight in the resume you send in. 

If the recruiter is using an ATS, it will be searching for these words. Even if not, the recruiter will be on the lookout for candidates possessing these qualities. Look at this job description and see which problem-solving skills are woven into the post.

How do I list problem-solving skills on a resume?

Given that problem-solving skills come to life in specific scenarios, it's going to be easy to present any that you might have in an interview, when you can describe a specific problem and paint a picture of how you successfully solved it.

But this doesn't mean that you can't find ways of illustrating your ability to face down a challenge on your resume.

Problem-solving skills sound like they're pretty self-explanatory. When asked to describe them, however, they don't offer much depth in the abstract. Unlike conceptual skills, like abstract thinking and ideation, problem-solving skills are all about being proactive in developing and implementing an action plan. That's why the best strategy to demonstrate your problem-solving skills is to show them in action: find specific examples of challenging scenarios and explain the plan you implemented and the results you achieved. 

Many resumes will use terms like “critical thinker” or “problem-solver.” Instead, show how you've used a skill in a way that has solved a problem at work. 

Give examples of scenarios where those skills lead to a solution

Describe a specific process you employed

List major accomplishments enabled by your solution

Add specific training related to problem-solving skills

Use various keywords to avoid repeating “problem-solving”

Let's look at 4 places on a resume where you can describe your problem-solving skills. 

Where do I list problem-solving skills on my resume?

The summary.

The summary is a great place to present a core skill that has benefitted you and your employers. If you've often been asked to find out-of-the box solutions to surprise problems, or you've been a team leader known for adjusting to personnel or process challenges, this is the place to introduce that.

In the employment history section

The employment history is the ideal place to list problem-solving skills that have contributed to proven solutions. When detailing past employment roles, you can use details, like percentages and dollar amounts, and specific scenarios to show how your ability to analyze issues, find options, and communicate action plans has solved problems. 

Mention a time when you took the initiative to troubleshoot key areas

Explain your habit of collecting new data regularly

Give examples of instances when you assumed a leadership role in process optimization

Use the keyword list above

Take a look at the following resume example. It shows how this person's abilities to design solutions, optimize testing processes, and adjust the process to the client helped to optimize process efficiency and save the client money. 

What's more, besides a strategic mindset, the candidate highlights his communication skills by showing that he can collaborate with clients to adapt processes to their needs. 

The skills section

If problem-solving skills are sought after for a particular role, the hiring manager will be looking for them in the skills section. ATS systems scan skills sections on resumes for requisite skills. The key, however, is to only list skills that specifically relate to the job posting. Remember, it's crucial to tailor each resume to a specific job advert. That includes the skills section. That's obviously easier if the job post explicitly lists desired skills. If not, however, look for keywords in the job description that might indicate particular problem-solving skills. Is it a management position looking for a “proven leader?” Communication skills are a must. Is it a logistics position that describes a need for experience with scaling? Troubleshooting and negotiation skills will be paramount.

There are both soft skills and hard skills that are problem-solving skills. “Test development” can be trained, but “troubleshooting” improves with experience. When considering which skills you possess, look to both categories.

A special achievements section

A separate achievements section isn't helpful for every resume, but some can benefit from including one. If, for example, you're using a functional resume format for a career change resume, or you're a senior executive looking to showcase career highlights, or if you have impressive achievements outside of the workplace, such as community organizing or hobbies with impressive, relatable skills, an accomplishments section can really highlight those skills in action. 

If you're using this section to showcase your problem-solving skills, focus on accomplishments with demonstrable results.

7 Important problem-solving skills and their definitions

Problem-solving skills can span from detail-oriented diagnostics to team leadership. Here's a list of skills involved in various stages of the problem-solving process. When crafting your resume, look to these examples to see what problem-solving skills you might have.

1. Research

“ Research skills refer to the ability to search for, locate, extract, organise, evaluate, and use or present information that is relevant to a particular topic.” 

Research skills are an essential component of the problem-solving skill set, as they address identifying the cause of the issue and understanding it fully. Research involves gathering data and information, consulting with more experienced colleagues, acquiring knowledge online or from external sources, and collating newfound data for dissemination. This skill is about the ability to find and use the right resources, extract the data you need, and find the right people to brainstorm with. This means:

Studying specific cases without generalizing

Aiming at variables which make the desired differences

Reporting findings in understandable terms

2. Analysis

The first step in finding a solution is effective analysis of the problem.  To solve a problem you must be able to analyze it from a couple of angles. Your analytical skills are exactly the ones you need in order to propose solutions and get to the heart of the matter.

Analytical skills allow you to assess data and processes to find solutions to a company's challenges. These include:

Forecasting

Data analysis

Interpretation of data and metrics

Deductive reasoning

Inductive reasoning 

Diagnostics

3. Critical-thinking

Critical thinking is the ability to process details with a particular flow, in order to draw connections between concepts and facts. In other words, it's “thinking about thinking,” or finding and fixing flaws in the way we think.

The ability to think critically is a foundation of problem solving. Unless you can see the big picture, you won't be able to suss out the pros and cons of different action plans. 

Critical thinking includes:

Interpretation

Open-mindedness

4. Decision making

Decision-making is the ability to choose solutions to problems. Simply stated, it's taking the relevant collected data, considering multiple viewpoints, and making an informed choice.

Once the choices are narrowed down, you'll need to pull the trigger, knowing you'll be held accountable for the decision. At times, you may need to make these decisions quickly, even if the wrong decision might make the problem worse. The ability to make proper use of your research and analysis to select the best action plan is a valuable skill. Components of this skill include:

Emotional Intelligence

Organization

5. Creativity

Sometimes the best solution is only found by thinking outside the box. That demands creativity. 

Creativity is the ability to approach a task or a challenge in a different way. In other words, it's possessing the imagination to generate new ideas and find interesting approaches and unique perspectives. Creativity is often described as

Divergent thinking

Inspirational thinking

Outside-the box thinking

Experimental thinking

6. Communication

Strong communication skills are vital during all phases of problem solving. While identifying and analyzing the problem, you'll need to know how to communicate the core issues to others. When researching the background of the issue, you'll need to know what communication channels are appropriate when seeking guidance. When brainstorming possible solutions, you will need to know how to guide a team through positive and effective discussions. Then, once you find a solution, communicating the action plan with clarity and precision is key to avoiding confusion and achieving proper implementation. 

No problem would ever be solved without good communication skills at work. 

Communication skills, however, include a much broader array of abilities beyond just speaking clearly. They also encompass listening in ways to make your colleagues feel heard, body language that puts your audience at ease, and vocal pitch adjustments to make your point land better. Here are few common communication skills:

Active listening

Giving constructive feedback

Presentation / visual communication

Nonverbal communication

Written communication

Oral communication

Voice modulation

Rapport building 

7. Collaboration

Problems are rarely solved alone, especially in the business world. The goal here is to show that you've worked effectively as part of a team to generate and implement solutions.

Collaboration, by definition, means working with one or more individuals to complete a task. In the workplace, collaboration can be brainstorming ideas, delegating tasks to individual strengths, layering pieces of a process, or bringing together the team to understand the bigger picture.

When people work together, they're more effective at problem solving than when attempting to go it alone. Successful collaboration with your coworkers also increases their motivation and engagement at work, making them feel like they're an important part of the team. 

Collaboration includes:

Long-term thinking

Adaptability

Positive debate

Emotional intelligence

The bottom line

Problem-solving skills are in high demand, so it's vital to list yours effectively on your resume. There are different places on a resume to add your skills. Explore which ones work best for you. Problem-solving skills go beyond the obvious, so dig deeper to see which skills you might have and, most importantly, when and where you've used them.

Just like problem solving works best with collaboration between colleagues, landing more interviews works best in collaboration with a professional resume writer. Why not submit your resume for a free review from one of our experts?

Related reading:

9 Soft Skills Employers Are Looking for in 2022

11 Steps to Writing the Perfect Resume

Standout Skills for a Resume: How to Make your Resume Great

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