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What Is the Tesco Interview Process?

What does the tesco interview process assess, how to pass the tesco interview: tips, ask your own inciteful tesco interview questions, other tesco interview tips, frequently asked questions, final thoughts, a guide to the tesco interview process: tips & examples.

Updated July 14, 2023

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Tesco is a multinational retail company based in the United Kingdom. It is one of the largest supermarket chains in the world, operating a wide range of stores offering groceries, household items, clothing, electronics and other consumer goods.

Tesco was founded in 1919 and has since grown to have a significant presence in various countries, including the UK, Ireland, Hungary, Poland and Thailand, among others.

The company is known for its commitment to customer satisfaction, affordable pricing, sustainability initiatives and community engagement.

Tesco operates under different store formats, including:

• Tesco Extra
• Tesco Superstore
• Tesco Metro
• Tesco Express

As a prominent name in the sector, Tesco is an appealing option for anyone interested in a career in retail.

Roles available are varied and include:

• Store Assistant
• Checkout Operator
• Customer Assistant
• Team Leader
• Department Manager
• Stock Control Assistant
• Warehouse Operative
• Delivery Driver
• Online Fulfillment Assistant
• Pharmacy Advisor
• Fresh Food Counter Assistant
• Bakery Assistant
• Customer Service Representative
• Marketing Coordinator
• HR Assistant
• Finance Assistant
• IT Support Analyst
• Supply Chain Planner
• Quality Assurance Technician

However, competition for employment with this industry leader is fierce.

This comprehensive guide is designed to help you navigate the Tesco interview process, with an overview of the steps involved, tips on how to impress and example Tesco interview questions.

The Tesco interview process begins with an online application form specific to the role you’re interested in.

The online application includes basic questions and a short situational test to assess your reactions in work-related scenarios.

You will also need to submit your right-to-work documents for verification.

Following the application review, successful candidates will be invited for a face-to-face interview at the location they applied for, with a preliminary telephone interview for management roles.

The face-to-face interview is typically competency-based and lasts for around 45 minutes with either a single interviewer or a panel of interviewers.

The Tesco interview questions you’re asked will be designed to assess your suitability for the role and may cover a range of topics, including your experience, skills and work style.

Alongside your face-to-face interview, you’ll also have the opportunity to actively participate in the type of work you have applied for. For example, a driving assessment or shop floor exercise.

This hands-on experience allows you to assess whether Tesco is the right fit for you while also enabling the company to evaluate your practical skills.

Prepare for a Tesco Interview with JobTestPrep

The Tesco interview process is designed to comprehensively assess your suitability for the role you’re applying for.

During the interview, the hiring team aims to gain valuable insights into various aspects of your capabilities and potential as a Tesco employee.

Specific areas of assessment will vary depending on the job role.

For example, you’ll be measured against different criteria in a Tesco delivery driver interview than you would in a Tesco personal shopper interview or a Tesco customer assistant interview.

However, there are some commonalities for all job roles.

One key area the interviewers seek to evaluate is your competency in essential skills such as:

• Customer service
• Problem-solving
• Working under pressure

Tesco places great importance on providing excellent customer experiences, so they want to gauge your ability to handle customer interactions effectively and deliver exceptional service. Prepare examples that demonstrate your previous experiences in these areas, showcasing your communication skills , empathy and ability to handle challenging situations.

Tesco is also interested in understanding your career aspirations and what you expect from working at the company. Be prepared to articulate why you want to work at Tesco specifically and how it aligns with your long-term goals.

Highlight the aspects of Tesco’s culture, values, or opportunities for growth that resonate with you and make you eager to contribute to the organisation’s success.

By thoroughly preparing your responses to these types of questions, you can demonstrate your enthusiasm for working at Tesco, align your career goals with the company’s objectives, and showcase your relevant skills and experiences.

Considering these aspects will greatly increase your chances of standing out as a strong candidate during the Tesco interview process.

Example Tesco Interview Questions and Answers

1. tell us about yourself.

This is a general Tesco interview question that aims to understand your background and interests.

A good answer will include a brief summary of your education, work experience and personal interests that are relevant to the job.

Avoid providing too much information and stick to the most important aspects, highlighting your most relevant experience, skills and achievements and how they can add value to the company.

Find sample answers and more guidance on answering the question ‘ Tell me about yourself in our dedicated article .’

Example Answer:

My name is Sarah, and I have been working in the retail industry for the past five years, where I have gained valuable experience in roles such as cashier, customer service representative, and team leader. I am passionate about delivering exceptional customer service and believe in building strong relationships with customers. I have developed excellent communication skills, problem-solving abilities, and thrive in fast-paced environments. I am particularly interested in joining Tesco due to its reputation for customer satisfaction, commitment to sustainability, and affordable pricing. I am excited about the opportunity to contribute to Tesco's success and provide an exceptional shopping experience for its customers. Outside of work, I enjoy volunteering at local charities, staying active, and expanding my knowledge through reading. I believe my experience, dedication to customer service, and alignment with Tesco's values make me a strong candidate for this position.

2. Why Do You Want to Work at Tesco?

This question aims to understand your motivation for applying for a job at Tesco.

A good answer will highlight your interest in the company, the job role and any relevant opportunities for career development.

Do your research into the company to understand its values, mission and goals, then demonstrate how your own values align and how they can contribute to the company’s success.

Find sample answers and more guidance on how to answer the question ‘ Why do you want to work here in our dedicated article .’

I am enthusiastic about working at Tesco for two main reasons. Firstly, Tesco's renowned dedication to customer satisfaction aligns perfectly with my passion for delivering exceptional service. I am excited to contribute my skills and uphold Tesco's strong reputation for providing an outstanding shopping experience. Secondly, Tesco's commitment to sustainability, affordability, and community engagement deeply resonates with my values. I admire Tesco's efforts to reduce waste, promote environmentally-friendly practices, and support local communities. Being part of a company that prioritizes these values is a great opportunity for me to make a positive impact. I am eager to join Tesco's team and contribute to its mission of providing high-quality products, excellent customer service, and sustainable practices. Working at Tesco will allow me to combine my dedication to customer satisfaction with my passion for sustainability and community involvement. I believe that my skills, values, and enthusiasm make me an ideal fit for Tesco, and I am excited about the prospect of working together to exceed customer expectations and contribute to a better future.

3. What Is Your Greatest Strength/Weakness?

This question aims to understand your self-awareness and ability to reflect on your own strengths and weaknesses.

A good answer will provide a specific example of a strength or weakness and how you’ve addressed it.

For strength , highlight your most relevant skill or experience that will add value to the company.

For weakness , highlight an area where you’ve struggled in the past and how you’ve worked to improve it.

One of my greatest strengths is my ability to communicate effectively. I possess strong interpersonal skills that allow me to connect with people from diverse backgrounds and build rapport quickly. I believe that clear and open communication is crucial in any work environment, especially in a customer-centric industry like retail. I actively listen to others, pay attention to their needs, and strive to provide comprehensive and helpful responses. This strength enables me to collaborate effectively with colleagues, understand and address customer inquiries, and resolve any issues that may arise efficiently. When it comes to weaknesses, I believe in continuously striving for improvement. One area I have been working on is time management. While I am dedicated to delivering quality work, I sometimes find myself getting deeply involved in tasks and may lose track of time. However, I have implemented strategies, such as setting clear priorities, creating schedules, and utilizing productivity tools, to enhance my time management skills. I am committed to further refining this aspect and ensuring that I consistently meet deadlines and manage my time effectively.

4. Where Do You See Yourself in Five Years?

This question aims to understand your career aspirations and whether they align with the job role and wider organisational goals.

This is an example of Tesco team leader interview questions that look beyond your initial responsibilities, so a good answer will demonstrate your ambition and how you plan to progress within the company.

Show a clear understanding of a logical career path and how you can add value in the long term as a Tesco employee. Avoid giving unrealistic expectations and focus on achievable goals.

Find sample answers and more guidance on how to answer the question ‘Where do you see yourself in five years?’ in our dedicated article .

In the next five years, I envision myself growing within the Tesco organization and taking on increasing levels of responsibility. My goal is to excel in my role and contribute significantly to the success of the company. I am eager to learn and develop new skills that will allow me to take on leadership positions, such as a department manager or team supervisor. I am committed to embracing opportunities for growth, attending relevant training programs, and staying updated on industry trends. Ultimately, I aspire to make a positive impact on Tesco's operations and contribute to its continued growth and success. Furthermore, I am also passionate about exploring possibilities beyond my immediate role. As someone who values continuous learning, I am open to diversifying my experience and taking on cross-functional projects or roles that allow me to gain a broader understanding of Tesco's operations. Whether it's working in areas like merchandising, marketing, or supply chain, I am eager to broaden my skill set and contribute my expertise to different aspects of the business. Overall, my aim is to progress within Tesco, make meaningful contributions, and continue growing both personally and professionally.

5. Why Should Tesco Hire You?

This question aims to understand your unique skills and abilities that make you suitable for the job role.

A good answer will highlight relevant experience, skills and achievements that align with the job requirements, demonstrate how you can contribute to the company’s success and how you can add value to the team.

Avoid being too generic and instead provide specific examples of how you’ve excelled in similar roles.

Find sample answers and more guidance on how to answer the question ‘ Why should we hire you?’ in our dedicated article .

Tesco should hire me because I bring a unique combination of skills, experience, and strong alignment with Tesco's values. With a proven track record in delivering exceptional customer service and resolving issues effectively, I am confident in my ability to contribute to Tesco's mission. I am adaptable, thrive in fast-paced environments, and communicate clearly and empathetically. Additionally, my passion for sustainability and community engagement perfectly aligns with Tesco's values. I am eager to contribute my efforts towards Tesco's sustainability initiatives and actively engage with the local community. Tesco can rely on me to uphold its reputation, embody its values, and make a meaningful impact.

6. Tell Us About a Situation Where You Solved a Problem

This question aims to understand your problem-solving abilities.

A good answer will provide a specific example of a problem you’ve faced in the past, the steps you took to solve it and the outcome.

Try to highlight your problem-solving abilities and how you can apply them to the job role, as well as how you can work effectively under pressure and take initiative.

You may also hear this question phrased as ‘ Describe a challenge you overcame ’.

In my previous role as a customer service representative at a retail store, there was an instance where a customer came in with a faulty product that they had purchased. The customer was understandably frustrated and dissatisfied. I empathized with their situation and quickly took the initiative to listen attentively to their concerns. I calmly reassured the customer that we would resolve the issue promptly. I promptly checked our inventory and found a replacement product that was in working condition. To further compensate for their inconvenience, I offered a discount on their next purchase. By providing a solution that addressed their immediate concern and offering an additional gesture of goodwill, I was able to turn a potentially negative experience into a positive one. The customer left the store satisfied, appreciative of the personalized attention, and continued to be a loyal customer thereafter.

7. What Do You Think Are the Most Important Qualities To Succeed in the Role?

This is one of those Tesco interview questions where your answer will differ slightly depending on the role you’re applying for.

However, whatever the role, its purpose is the same – it’s designed to test your understanding of the job requirements and the qualities needed to fulfil them.

A good answer will highlight the relevant skills, experience and personal qualities required and provide specific examples of how you’ve demonstrated those qualities in the past.

In my opinion, the most important qualities to succeed in this role at Tesco are excellent communication skills, a strong customer focus, and adaptability. Effective communication is essential to understand and address customer needs, collaborate with team members, and provide clear instructions. A strong customer focus allows for the delivery of exceptional service, anticipating customer expectations, and finding solutions to their inquiries or issues. Lastly, adaptability is crucial in a dynamic retail environment where priorities can shift quickly. Being able to embrace change, think on your feet, and handle unexpected situations with composure is key to ensuring smooth operations and customer satisfaction. These qualities combined will enable success in providing exceptional service, fostering customer loyalty, and contributing to the overall success of Tesco.

8. What Is Your Biggest Professional Achievement?

This question aims to understand your accomplishments and the impact you’ve made in your previous roles.

A good answer will provide a specific example of professional achievement, the challenges faced and the outcome.

When highlighting your most significant accomplishment, keep in mind how relevant it is to the role you’re interviewing for, and show how you can apply the skills and experience gained to your future job role.

Find sample answers and more guidance on how to answer the question ‘ What is your greatest achievement?’ in our dedicated article .

One of my biggest professional achievements was leading a team through a successful store-wide inventory overhaul at my previous retail position. The task involved accurately counting and reconciling thousands of products, updating inventory systems, and ensuring smooth operations during the process. I took charge of planning and organizing the project, assigning responsibilities to team members, and establishing a streamlined workflow. I also implemented effective communication channels to keep the team informed and motivated. Despite facing tight deadlines and unexpected challenges, we successfully completed the inventory overhaul ahead of schedule, resulting in improved accuracy, reduced stock discrepancies, and enhanced overall efficiency. This achievement not only showcased my strong leadership, organizational, and problem-solving skills, but also demonstrated my ability to collaborate effectively with a team to achieve ambitious goals.

9. What Do You Think Are Tesco’s Biggest Challenges at the Moment?

Tesco interview questions won’t just focus on your past achievements. They’ll also look at your knowledge of the company and the sector it operates in.

This particular question aims to gauge your understanding of the company’s challenges and your ability to think critically.

A good answer will prove you’ve done your research into Tesco, understand its current position and future goals, and are aware of any obstacles that stand in the way.

As part of your response, you should also show how you can contribute to overcoming these challenges.

In my opinion, one of Tesco's biggest challenges at the moment is navigating the rapidly evolving landscape of retail technology and e-commerce. With the rise of online shopping and changing consumer preferences, Tesco needs to continuously innovate and adapt its digital strategies to stay competitive. This includes optimizing the online shopping experience, implementing efficient delivery and logistics systems, and leveraging data analytics to personalize customer experiences. Additionally, sustainability is another significant challenge for Tesco. As consumers increasingly prioritize eco-friendly practices, Tesco must continue to enhance its sustainability efforts, such as reducing packaging waste, promoting responsible sourcing, and implementing energy-efficient practices throughout its operations. By addressing these challenges head-on, Tesco can continue to be a leader in the retail industry and meet the evolving needs of its customers while staying committed to its values."

10. Describe Your Biggest Team Working Success

The last of our example Tesco interview questions is all about your ability to work effectively in a team .

As with all competency-based questions, a good answer will provide a specific example, this time of a successful team project – the role you played in it and the final outcome.

Specific skills you should look to highlight in your response include effective communication, the ability to collaborate and strong leadership skills.

One of my most significant team working successes was when I led a cross-functional team to successfully launch a new product line in my previous role. The project involved collaborating with individuals from various departments, including product development, marketing, and operations. I took the initiative to establish clear communication channels, facilitate regular meetings, and assign tasks based on team members' strengths. By fostering an environment of open collaboration and mutual respect, we were able to leverage each team member's expertise and ensure a seamless product launch. Our collective efforts resulted in a successful introduction of the new product line, surpassing sales targets and receiving positive feedback from both customers and stakeholders. This achievement highlighted my ability to effectively lead and motivate a diverse team towards a common goal, showcasing the power of collaborative teamwork in achieving outstanding outcomes.

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Step 1 . Learn About Tesco

To prepare for a Tesco job interview, it’s crucial to familiarise yourself with the company. Start by visiting Tesco’s official website to learn about:

• Mission and history
• Take note of its key products, services and any recent news or initiatives

Understanding Tesco’s core principles will enable you to align your responses with its organisational culture and demonstrate your genuine interest in the company.

Additionally, researching Tesco’s competitors and the overall retail industry can provide valuable insights and help you stand out by showcasing your industry knowledge during the interview.

Step 2 . Understand the Role

Before the interview, carefully review the job description and make sure you have a clear understanding of the role you’re applying for at Tesco.

Identify the specific skills, qualifications and experience it seeks in a candidate and reflect on how your skills and experiences align with these requirements.

Prepare examples from your past that demonstrate your abilities in the areas outlined in the job description. This will enable you to articulate your suitability for the position and confidently answer Tesco job interview questions.

Step 3 . Reflect on Past Achievements

Take some time to reflect on your past achievements and successes. In particular, think about projects or tasks where you made a significant impact, overcame challenges or demonstrated leadership skills.

Consider how these accomplishments relate to the role you’re interviewing for at Tesco and how they align with the company’s values and objectives.

Be ready to discuss these achievements during the interview, highlighting the skills you applied and the positive outcomes you achieved.

By showcasing your track record of success, you’ll demonstrate your potential value to Tesco and increase your chances of being viewed as a strong candidate.

Step 4 . Practice Answering Questions

Practising your responses is essential for a successful Tesco interview, so take the time to anticipate potential questions.

Use the example questions in this article, but also think specifically about the role you’ve applied for.

For example, Tesco customer assistant interview questions will likely differ somewhat from Tesco warehouse interview questions.

Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively, providing specific examples and results to support your statements.

Consider practising with a friend or family member who can provide feedback or use online resources that offer mock interview simulations.

By practising your responses, you’ll feel more confident and better equipped to articulate your skills and experiences during the actual interview.

Step 5 . Relax and Rest Before the Interview

Before your Tesco interview, it’s crucial to prioritise self-care and mental preparation, so give yourself plenty of time to relax and recharge before the big day.

Engage in activities that help you unwind and alleviate any pre-interview jitters, such as deep breathing exercises, going for a walk or indulging in a hobby you enjoy.

Take care of your physical well-being by getting a good night’s sleep, eating nutritious meals and staying hydrated.

By taking care of yourself and mentally preparing, you’ll be better equipped to showcase your skills and abilities during the interview.

As well as preparing responses to potential Tesco interview questions, it’s highly advisable to come up with some of your own to ask at the end of the interview.

Asking thoughtful and relevant questions not only shows that you’re prepared and engaged but also provides an opportunity for you to learn more about the role and the company.

By asking well-considered Tesco interview questions, you can:

• Show your knowledge of the role – Asking questions that relate specifically to the role you’re applying for demonstrates that you’ve done your research and have a good understanding of the requirements and responsibilities of the job.
• Highlight your understanding of the company – Asking questions about the company’s values, goals, and challenges shows that you’re interested in more than just the job itself and that you have a genuine interest in Tesco as a whole.
• Show passion and commitment – Asking questions about growth opportunities or the company’s goals can demonstrate that you’re committed to developing your career and contributing to the company’s success.
• Clarify your concerns – If you have any concerns about the role or the company, asking questions can help clarify these issues and provide you with the information you need to make an informed decision.

Some example questions that demonstrate your interest and knowledge of the company and the role include:

• What are the biggest challenges facing Tesco currently, and how can this role help address them?
• How does Tesco prioritise customer satisfaction, and what are some examples of initiatives to improve it?
• Can you tell me more about the team I’ll be working with and how we collaborate on projects?
• How does Tesco support employee development and career growth opportunities?

Remember to ask questions that haven’t already been answered during the interview or in the application process.

Asking too many questions can also be a red flag, so make sure to choose your questions carefully and thoughtfully.

Your Tesco interview is your one chance to stand out from the crowd and present yourself as a strong candidate.

With that in mind, here are some final Tesco interview tips to help you make the most of your opportunity:

• Arrive on time – If you’re attending an in-person interview, plan to arrive 10 to 15 minutes early. If you’re having a phone interview, make sure you’re in a quiet location with a good phone connection
• Dress appropriately – Dress in a professional and tidy manner . It’s always better to be overdressed than underdressed
• Speak clearly – Make sure to speak slowly and clearly, and ask the interviewer to repeat the question if you’re unsure of what they’re asking
• Be positive – Finally, it’s essential to stay positive throughout the interview. Smile, maintain eye contact, and be enthusiastic about the role and the company

What questions do they ask at the Tesco interview?

During a Tesco job interview, you can expect questions related to your availability, experience, customer service skills and knowledge of the company.

The interviewers may ask about how you would handle different situations in a retail environment, your ability to work in a team, your flexibility with working hours and your knowledge of Tesco’s products and services.

Additionally, you might be asked competency-based questions that assess your problem-solving, communication and organisational skills.

It’s important to remember that questions will vary depending on the job role in question. For example, you can expect to answer slightly different Tesco cafe interview questions than at a Tesco night shift interview.

How to answer Tesco interview questions?

When answering Tesco interview questions, it’s essential to be concise, clear and focused. Start by actively listening to the question, and take a moment to gather your thoughts before responding.

It’s crucial to align your responses with Tesco’s values, emphasising teamwork, customer service and innovation.

Be prepared to provide concrete examples from your past experiences that demonstrate your abilities and suitability for the role, and remember to maintain a positive and confident demeanour throughout.

What type of interviews do Tesco do?

The Tesco interview process is typically conducted face-to-face; however, depending on the circumstances, Tesco may also conduct telephone interviews.

Face-to-face interviews allow for direct interaction between the interviewer and the candidate, enabling a more comprehensive assessment of the applicant’s qualifications and suitability for the role.

Telephone interviews are sometimes used as an initial screening method to assess basic qualifications before proceeding to in-person interviews.

The specific type of interview you will have may depend on factors such as the position you’re applying for, your location and the company’s current policies and practices.

What is the average pay at Tesco?

The average pay at Tesco can vary depending on various factors such as job position, location and experience level. Additionally, Tesco often adjusts its pay rates in accordance with local market conditions and industry standards.

At the time of writing, the pay rate for store and customer fulfilment staff is a minimum of £11.02 per hour.

For the most accurate and up-to-date information on pay rates at Tesco, it’s recommended to refer to its official website or contact its human resources department.

Is it hard to get a job at Tesco?

The difficulty level in securing a job at Tesco will depend on the specific position, location and the number of applicants.

Tesco is a large and well-established retail company, and the competition for certain roles may be higher than others.

Entry-level positions, such as shop floor assistants or cashiers, may have a larger pool of applicants. However, Tesco also offers a wide range of roles across different departments and levels of experience.

To increase your chances of getting a job at Tesco, it’s important to thoroughly review the job requirements and tailor your application to highlight your relevant skills and experiences.

Can you wear jeans to a Tesco interview?

While it’s always best to dress professionally and presentably for an interview, Tesco generally has a relaxed dress code for its employees. As a result, wearing smart jeans to a Tesco interview may be acceptable in certain circumstances, especially for entry-level or non-managerial positions.

However, it’s still advisable to err on the side of caution and stick to a more formal outfit.

Suppose you’re uncertain about the appropriate attire. In that case, it’s a good idea to contact the Tesco location or the hiring manager to inquire about the dress code for the interview.

What happens after the Tesco interview?

After a Tesco interview, the next steps typically involve a waiting period. The hiring team evaluates your interview performance and compares it to other candidates. The duration of this waiting period can vary, but it’s common to hear back within a week or two.

During this time, Tesco may conduct reference checks or further assessments depending on the role and its specific hiring process.

If you’re selected as the top candidate, Tesco will typically extend a job offer to you, either verbally or in writing.

How long does the Tesco hiring process take?

The duration of the Tesco hiring process varies depending on the specific role and location.

For positions in Tesco stores or distribution centres, it may take up to five weeks to receive the results of your application. This timeframe is subject to change based on the volume of candidates being considered.

If you’ve applied for a role in Tesco’s offices, you can expect to hear from a recruiting team member within two weeks of the closing date posted for the job.

If you haven’t received an update within a reasonable time, it’s acceptable to inquire about your application status.

What is Tesco’s interview process?

The Tesco interview process begins with an online application form tailored to the desired role.

Successful candidates are then invited to a face-to-face interview, which typically includes competency-based questions and lasts about 45 minutes.

Additionally, candidates may have the opportunity to participate in practical assessments related to the role.

How long does a Tesco interview take?

The duration of a Tesco interview can vary depending on several factors, including the position you’re applying for and the interview format being used.

In general, Tesco interviews can range from 30 minutes to an hour. However, it’s important to note that some interviews may take longer, especially for more senior or specialised roles.

Additionally, if you’re participating in multiple rounds of interviews or if additional assessments or tasks are involved, the overall Tesco interview process may span multiple sessions and take more time.

Does Tesco pay weekly or monthly?

Tesco typically pays its employees on a four weekly basis. However, it’s important to note that payment frequency can vary depending on specific contractual arrangements.

It’s advisable to consult with the Tesco location or the human resources department for precise information regarding the payment frequency applicable to the specific role you’re interested in or have been hired for.

How will I know if I passed the Tesco interview?

Tesco will generally notify you of the outcome of your interview through the contact information you provided during the application process. The specific method of communication can vary, but it’s often done through email or a phone call.

If you’ve been successful and passed the interview, Tesco will likely extend a job offer to you. On the other hand, if you do not pass the interview, Tesco will inform you that you were not selected for the position.

It’s important to remember that a failed Tesco interview does not necessarily reflect on your qualifications or abilities. There may have been other candidates who were a better fit for the role or met the specific requirements more closely.

The Tesco interview process is highly competitive, but proper preparation can make a significant difference.

It’s essential to take the time to research and review example Tesco interview questions to gain insights into what the company looks for and what you might be asked on the day.

By actively preparing and practising your responses, you can effectively highlight your skills and show you’re well-equipped to thrive in Tesco’s fast-paced work environment.

Ultimately, being well-prepared gives you a better chance of standing out and securing your dream job at Tesco.

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Tesco could face empty shelves over pay dispute, Unite union says

Logistics workers vote for pre-Christmas strike at four UK depots unless firm raises offer to keep up with inflation

Strike action at Tesco could lead to empty shelves in the run-up to Christmas, the Unite trade union has said, after its members voted to walk out unless they are offered a pay deal that keeps pace with inflation.

The supermarket chain has offered staff a pay rise of 4%, which Unite has said is “offensive” given that the retail price index rate of inflation stands at 6%. The offer is also below the more commonly used consumer price index, which is at a 10-year high of 4.2%.

Discussions are understood to be taking place in an effort to avert action that would add to the countrywide supply chain disruption that has already triggered warnings of shortages of food and drink at Christmas.

If the company does not improve its offer, Unite said warehouse workers and HGV drivers at depots in Doncaster, Didcot, Belfast and Antrim would start a series of rolling strikes from 16 December.

A further nine warehouses could be affected, depending on the outcome of a separate vote on industrial action by the Usdaw shop workers’ union, which closes on Monday.

Any industrial action is likely to cause disruption to deliveries to Tesco stores around the country in the run-up to Christmas.

“Our members have gone above and beyond the call of duty to keep Tesco’s shelves filled throughout the pandemic,” said Unite’s general secretary, Sharon Graham.

“At the very least the UK’s largest and wealthiest retailer should be making our members a decent pay offer.”

The trade union said its members were particularly angry at the below-inflation pay offer – a “real-terms pay cut” – because the supermarket has said it is on course to report an annual operating profit of as much as £2.6bn.

The union said it was taking strike action as a last resort, having exhausted all other options, and warned of severe disruption without an improved offer.

If one is not forthcoming, Unite said the supermarket’s Didcot and Doncaster sites would stage a 48-hour stoppage from 6am on 16 December, followed by a five-day stoppage beginning on 20 December. There would be another 48-hour stoppage starting on 30 December and a three-day stoppage beginning on 5 January.

Unite members at the Antrim and Belfast Tesco distribution centres would begin an all-out continuous strike from 7am on 16 December.

The union is also balloting members for strike action at the Livingston distribution centre, via a vote that closes on Monday, which could trigger another pre-Christmas strike.

Tesco said its pay offer was a fair reflection of the tireless work done by staff during the pandemic and one of the highest awards made within its distribution business in 25 years.

The company said some staff had voted against strike action, and that it had contingency plans to mitigate any impact.

“We have worked hard to deliver Christmas for our customers and are confident we will be able to fulfil our plans,” it said.

• Supermarkets
• Retail industry
• Industrial action
• Trade unions
• Supply chain crisis

Most viewed

Tesco faces legal action from staff in pay dispute

• Published 16 October 2016

Tesco is facing legal action from staff who say they lost out on pay for working anti-social hours.

The complaint is from 17 workers who are "extremely unhappy" at seeing their pay rates change for weekends, bank holidays and night shifts.

Leigh Day, the law firm acting for the workers, estimated thousands of long-term Tesco staff, mainly in their 40s, could be affected.

Tesco said workers would receive a "transition payment" for the changes.

The employees have started the process towards making a claim in an employment tribunal, according to Leigh Day.

Pay changes announced by Tesco in February included an hourly wage rise, but also cuts to the rates paid to some Sunday and bank holiday staff.

Under the changes, staff would receive time and a half for Sunday and bank holiday shifts from July, whereas previously some had received double time.

A Tesco spokeswoman said: "Earlier this year we announced a pay increase of up to 3.1% for colleagues working in our stores across the UK, in addition to a 5% turnaround bonus.

"As part of the pay negotiations we also agreed to simplify premium payments to ensure a fair and consistent approach for all colleagues.

"The minority of colleagues who were negatively impacted by this change were supported with an agreed lump sum transition payment."

'Hurt, bewildered, frightened'

But Paula Lee from Leigh Day said its clients, who have worked for Tesco for at least 16 years, felt "their loyalty was being taken advantage of".

She said: "Our clients are extremely unhappy that they have had their wages reduced in this way.

"These long-serving employees are especially angry that they only found out about the decision when news was leaked to the national press in January 2016.

"They feel hurt, bewildered and frightened that this could happen again."

The law firm claims a night premium was also scrapped.

Last Friday, workers at another supermarket, Asda, won a step forward in their battle for equal pay in a case where Leigh Day also acted for staff .

Manchester Employment Tribunal ruled that the women, who mainly work at check-outs or stacking shelves, can compare themselves to higher-paid men who work at warehouses.

The ruling means that test cases will now be brought.

However, Asda said it "continued to strongly dispute the claims". It said the tribunal's decision was a "technical" issue and did not "determine the eventual outcome of the case".

More on this story

Tesco and Unilever end price dispute

• Published 13 October 2016

Tesco shares jump as sales recover

• Published 5 October 2016

Constructive Conflict Management in Tesco Essay

Introduction, conflicts within tesco, constructive conflict management within tesco.

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Tesco, a major supermarket chain company in the UK has been experiencing a lot of internal and external conflicts in the past few years. The supermarket chain has had several conflicts with both individuals and other organizations. Internally, the organization has experienced conflict on its treatment to employees and its customers.

The company has also had several conflicts with government authorities and human rights groups over its approach to its businesses in foreign countries.

Externally, the supermarket chain has been in conflict with small businesses due to the perceived threat it poses resulting from product monopoly. The company has been so far unable to handle these conflict as a result has often been engaged in litigation to an extent it had to appear before the House of Lords.

Most of Tesco’s internal conflicts began after it had instituted a given change. According to Mitchell (2005), change usually creates losers and winners and the former may usually be not very happy. Tesco’s conflict with its employees began in 2004 when it reduced its sick pay in order to decrease the level of impromptu absence.

In the case of Tesco, the move to reduce sick pay saw the employees face the risk of working while they were sick or receive a much less salary. The company on the other hand managed to achieve its desired goal of reducing unplanned absence from its employees.

The company’s move to acquire other supermarkets with the aim of expanding also resulted into conflicts between Tesco and local retailers, consumers and other groups. In 2006, the company was investigated by the United Kingdom Competition Commission over whether it was right for the company to gain such a powerful position such that small business owners are unable to operate effectively.

Most of Tesco’s internal conflicts can be handled through constructive conflict management. According to Tjosvold (2008), not all conflict is harmful and when managed properly, conflicts can help improve teamwork both within an organization and between different organizations.

Tesco’s internal conflict with its employees has so far been dealt inappropriately resulting in the escalation of tension and the company’s perception by both employees and consumers has suffered. Looking at the ideas presented by Valentine, Godkin and Varca (2009), Tesco has applied poor levels of mindfulness in its dealings with the employees, suppliers as well as local retailers.

Valentine et al. (2009) defines mindfulness as the ability to assess external and internal situations in a manner that will help yield important ideas.

Tesco initial plan was to reduce the number of unexpected absence by its employees. It however did not take into consideration what putting its plan into action will yield in the long run. Once the plan was implemented, there was an immediate conflict between the company and its employees.

Tjosvold (2008) noted that conflict is the means through which problems are acknowledged and solved. Constructive conflict management strategies would be especially effective in this case as it can help improve both productivity and innovation of the employees. One of the most notable constructive conflict management techniques suitable for this situation is collective bargaining and negotiation.

The company and employee representatives could meet and find a common ground that would benefit both parties. Mediation and arbitration would be effective in dealing with the local retailers as well as the suppliers. The company also needs to develop a positive conflict management culture that is built on cooperative relationship. This would allow open minded discussion with its employees in case of any potential conflict (Valentine et al. 2009).

Tesco Supermarkets has for a long time been plagued with conflicts. However, it has handled these conflicts inappropriately leading to escalation rather that resolution. By applying constructive conflict management practices, the company can be able to find an agreeable solution to several of its problem bringing an end to the various conflicts that have both harmed its perception in the market and its productivity.

Mitchell, C. (2005). Conflict, Social Change and Conflict Resolution: An Inquiry. Berlin: Berghof Handbook for Conflict Transformation (online). Web.

Tjosvold, D. (2008). The conflict-positive organization: it depends upon us. Journal of Organizational Behavior , 29: 19–28.

Valentine, S., Godkin, L. & Varca, P. (2009). Role Conflict, Mindfulness, and Organizational Ethics in an Education-Based Healthcare Institution. Journal of Business ethics , 94(3): 455-469

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Issues in Human Resource Management - Tesco

Added on   2020-06-04

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The report will  outline  four emerging issues of human resource management faced  but  manager  of  Tesco. Tesco is one f the leading retail organisation of UK, that  details  various consumer goods like, baby products, grocery, food  item,  home  and  kitchen appliances, electronics etc. Besides, it will outline critical  analysis  of emerging issues which ill help in developing  understanding  over pros  and cons of emerging changes.

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Turn your team into skilled problem solvers with these problem-solving strategies

Picture this, you're handling your daily tasks at work and your boss calls you in and says, "We have a problem." 

Unfortunately, we don't live in a world in which problems are instantly resolved with the snap of our fingers. Knowing how to effectively solve problems is an important professional skill to hone. If you have a problem that needs to be solved, what is the right process to use to ensure you get the most effective solution?

In this article we'll break down the problem-solving process and how you can find the most effective solutions for complex problems.

What is problem solving? 

Problem solving is the process of finding a resolution for a specific issue or conflict. There are many possible solutions for solving a problem, which is why it's important to go through a problem-solving process to find the best solution. You could use a flathead screwdriver to unscrew a Phillips head screw, but there is a better tool for the situation. Utilizing common problem-solving techniques helps you find the best solution to fit the needs of the specific situation, much like using the right tools.

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4 steps to better problem solving

While it might be tempting to dive into a problem head first, take the time to move step by step. Here’s how you can effectively break down the problem-solving process with your team:

1. Identify the problem that needs to be solved

One of the easiest ways to identify a problem is to ask questions. A good place to start is to ask journalistic questions, like:

Who : Who is involved with this problem? Who caused the problem? Who is most affected by this issue?

What: What is happening? What is the extent of the issue? What does this problem prevent from moving forward?

Where: Where did this problem take place? Does this problem affect anything else in the immediate area? 

When: When did this problem happen? When does this problem take effect? Is this an urgent issue that needs to be solved within a certain timeframe?

Why: Why is it happening? Why does it impact workflows?

How: How did this problem occur? How is it affecting workflows and team members from being productive?

Asking journalistic questions can help you define a strong problem statement so you can highlight the current situation objectively, and create a plan around that situation.

Here’s an example of how a design team uses journalistic questions to identify their problem:

Overarching problem: Design requests are being missed

Who: Design team, digital marketing team, web development team

What: Design requests are forgotten, lost, or being created ad hoc.

Where: Email requests, design request spreadsheet

When: Missed requests on January 20th, January 31st, February 4th, February 6th

How : Email request was lost in inbox and the intake spreadsheet was not updated correctly. The digital marketing team had to delay launching ads for a few days while design requests were bottlenecked. Designers had to work extra hours to ensure all requests were completed.

In this example, there are many different aspects of this problem that can be solved. Using journalistic questions can help you identify different issues and who you should involve in the process.

2. Brainstorm multiple solutions

If at all possible, bring in a facilitator who doesn't have a major stake in the solution. Bringing an individual who has little-to-no stake in the matter can help keep your team on track and encourage good problem-solving skills.

Here are a few brainstorming techniques to encourage creative thinking:

Brainstorm alone before hand: Before you come together as a group, provide some context to your team on what exactly the issue is that you're brainstorming. This will give time for you and your teammates to have some ideas ready by the time you meet.

Say yes to everything (at first): When you first start brainstorming, don't say no to any ideas just yet—try to get as many ideas down as possible. Having as many ideas as possible ensures that you’ll get a variety of solutions. Save the trimming for the next step of the strategy. 

Talk to team members one-on-one: Some people may be less comfortable sharing their ideas in a group setting. Discuss the issue with team members individually and encourage them to share their opinions without restrictions—you might find some more detailed insights than originally anticipated.

Break out of your routine: If you're used to brainstorming in a conference room or over Zoom calls, do something a little different! Take your brainstorming meeting to a coffee shop or have your Zoom call while you're taking a walk. Getting out of your routine can force your brain out of its usual rut and increase critical thinking.

3. Define the solution

After you brainstorm with team members to get their unique perspectives on a scenario, it's time to look at the different strategies and decide which option is the best solution for the problem at hand. When defining the solution, consider these main two questions: What is the desired outcome of this solution and who stands to benefit from this solution? 

Set a deadline for when this decision needs to be made and update stakeholders accordingly. Sometimes there's too many people who need to make a decision. Use your best judgement based on the limitations provided to do great things fast.

4. Implement the solution

To implement your solution, start by working with the individuals who are as closest to the problem. This can help those most affected by the problem get unblocked. Then move farther out to those who are less affected, and so on and so forth. Some solutions are simple enough that you don’t need to work through multiple teams.

After you prioritize implementation with the right teams, assign out the ongoing work that needs to be completed by the rest of the team. This can prevent people from becoming overburdened during the implementation plan . Once your solution is in place, schedule check-ins to see how the solution is working and course-correct if necessary.

Implement common problem-solving strategies

There are a few ways to go about identifying problems (and solutions). Here are some strategies you can try, as well as common ways to apply them:

Trial and error

Trial and error problem solving doesn't usually require a whole team of people to solve. To use trial and error problem solving, identify the cause of the problem, and then rapidly test possible solutions to see if anything changes. 

This problem-solving method is often used in tech support teams through troubleshooting.

The 5 whys problem-solving method helps get to the root cause of an issue. You start by asking once, “Why did this issue happen?” After answering the first why, ask again, “Why did that happen?” You'll do this five times until you can attribute the problem to a root cause. 

This technique can help you dig in and find the human error that caused something to go wrong. More importantly, it also helps you and your team develop an actionable plan so that you can prevent the issue from happening again.

Here’s an example:

Problem: The email marketing campaign was accidentally sent to the wrong audience.

“Why did this happen?” Because the audience name was not updated in our email platform.

“Why were the audience names not changed?” Because the audience segment was not renamed after editing. 

“Why was the audience segment not renamed?” Because everybody has an individual way of creating an audience segment.

“Why does everybody have an individual way of creating an audience segment?” Because there is no standardized process for creating audience segments. 

“Why is there no standardized process for creating audience segments?” Because the team hasn't decided on a way to standardize the process as the team introduced new members. 

In this example, we can see a few areas that could be optimized to prevent this mistake from happening again. When working through these questions, make sure that everyone who was involved in the situation is present so that you can co-create next steps to avoid the same problem. 

A SWOT analysis

A SWOT analysis can help you highlight the strengths and weaknesses of a specific solution. SWOT stands for:

Strength: Why is this specific solution a good fit for this problem? 

Weaknesses: What are the weak points of this solution? Is there anything that you can do to strengthen those weaknesses?

Opportunities: What other benefits could arise from implementing this solution?

Threats: Is there anything about this decision that can detrimentally impact your team?

As you identify specific solutions, you can highlight the different strengths, weaknesses, opportunities, and threats of each solution. 

This particular problem-solving strategy is good to use when you're narrowing down the answers and need to compare and contrast the differences between different solutions. 

Even more successful problem solving

After you’ve worked through a tough problem, don't forget to celebrate how far you've come. Not only is this important for your team of problem solvers to see their work in action, but this can also help you become a more efficient, effective , and flexible team. The more problems you tackle together, the more you’ll achieve. 

Looking for a tool to help solve problems on your team? Track project implementation with a work management tool like Asana .

Related resources

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When to use collaboration vs. coordination

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6 tips to use portfolios for cross-project planning

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The big six issues facing Tesco

By Ian Quinn 2017-04-13T16:27:00+01:00

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Tesco’s first full year of UK like-for-like sales growth in seven years will undoubtedly be cause for celebration. But the latest results still pose significant questions over the future of Tesco’s strategy.

To use Dave Lewis’ terminology, what are the “big six” issues facing the retailer amid rampant discounters, the spectre of inflation and questions over the Booker deal?

Credit: i-Images picture gallery

1. Does Tesco face a new fundamental shift towards the discounters, and how will it fight back?

No wonder Dave Lewis is desperate, in his own words, to “do anything” to keep inflation down despite pressure from suppliers. The Tesco boss is all too aware the discounters have been resurgent since Christmas. Both Lidl and Aldi reached new record high market shares according to the latest Kantar figures, now accounting collectively for 11.7% of the grocery market. Sales growth of 15% made Lidl the fastest growing retailer, while Aldi grew sales by 14.3%. Lewis goes as far as to say that the figures potentially represent a “fundamental shift” in the retail market, although he says Tesco is waiting until after Easter to make a final verdict. What is certain is that Tesco will have to launch a post-Easter price offensive to try to regain competitiveness, as the gap between its prices and those of the discounters shows alarming signs of widening again. The question is how much more fat can be trimmed. Lewis says Tesco’s grocery prices have fallen 1.8% over the past year, despite inflation of 0.6% in the fourth quarter and prices, are still 6% cheaper than when he came in. But that has already gone down from 7% in October. Shore Capital analyst Clive Black says the impact of inflation on Tesco and the big supermarkets is going to hand the advantage again to the discounters. “We do expect the discounters to get a second wind, but not the hurricane they got last time,” he told The Guardian.

2. Could Tesco’s moves to keep down inflation mean longer term deals and bigger volumes for key suppliers? 

With Marmitegate still fresh in the memory, Tesco is in a hurry to secure long-term deals with suppliers to keep a lid on inflation. The Grocer revealed this week that the supermarket has in some cases brought forward talks on range reviews, scheduled under Project Reset, with the onus on securing price agreements that do not pass the full impact of inflation on to customers. Tesco’s chief product officer Jason Tarry says Tesco is in some cases offering companies longer-term deals on the shelf in return for keeping prices down. Others may be pressed to agree to further product culls as Tesco concentrates on the volume of key lines. Tarry says Tesco will also move further away from price promotions, having already slashed the depth of promotions by 15% and the proportion of products on promotion from 36% to 32% in the last financial year. “Is there an opportunity to remix some of our promotions so they are maybe not so rich or so frequent and does that mean we can maintain our base price at a lower level?” says Tarry. “Another way is to say can we look at the range and see is there an opportunity to be able to have less range but not reduced choice because of substitutability,and therefore we can have fewer products going through but with bigger volumes.”

3. Can Tesco succeed in Watford Mark II?

Tesco Extra stores had flat sales in the fourth quarter of the financial year

It was always going to be a jumbo task to prevent Tesco’s large stores becoming white elephants. But it looks like they have a new man ready to take on the task in the shape of former Dutch retail boss Duncan Hoy. He is spearheading trials of a new store concept for its Extra stores, with hypermarkets in Swansea and soon-to-open Scunthorpe the first to receive major makeovers. But has Tesco learnt from past failures on this front? It was only in August 2013 that ex-boss Philip Clarke was parading the TV cameras around his revamped Watford prototype store telling journalists they were looking at a glimpse of the future. Sadly for Tesco, the store - the first to feature a Giraffe restaurant, plus posh coffee shop concept Harris & Hoole and Euphorium Bakery - remained an exception rather than the rule as the accounting scandal put store makeovers on the back burner. Since then, all of the above “assets” have been jettisoned by Lewis as “non-core”. Instead, the dramatic makeover being trialled by Hoy includes, like Watford, a drastic change in the way Tesco displays food. Fresh food concession counters, low level shelves for frozen as well as fresh food, new lighting and signage, as well as upmarket propositions such as sushi bars all feature in this new-look model. Hoy certainly has form in this area. He joined Tesco as managing director of large stores last summer, having been operations director of the Netherlands’ second-biggest supermarket chain, Jumbo. Hoy is bringing elements of the sort of fresh food lineup he led with its Food Market proposition, which Jumbo billed as a low-priced version of Whole Foods Market, by offering bakers, butchers, sommeliers and cheese specialists in store. “What we are seeing now being trialled is very much Hoy’s influence from what he has done in Holland,” says TCC Global analyst Bryan Roberts. “Tesco has rediscovered its love for concessions, although of course a lot of the previous names that were trialled in places like Watford have bitten the dust.” Tarry says Tesco wants to make stores more “experiential”. “Our fresh food is more open and the counters are much closer to the pre-packed,” he says. Tesco is also trialling new displays for F&F, which former F&F chief Tarry describes as “stunning.” The big sheds are in need of change. The latest figures show the performance of its Extra estate had gone flat by the fourth quarter, despite showing signs of growth earlier in the financial year. That said, can Tesco afford a massive store makeover given the economic backdrop? Having already refreshed 202 stores last year, how can it roll out the sort of changes been trialled in Swansea and Scunthorpe without sending its capex soaring through the roof?

4. Lewis wants Tesco to be more “choiceful”, but what does that mean for suppliers?

Heineken and others victims of Project Reset might have another word for it, but Dave Lewis’s neologism this week was making Tesco more “choiceful” in the products its stocks. Lewis is frank about what that will mean - using its brand cull in the beer, wines & spirits aisle as an example. Describing the previous incarnation as “big slabs of beer”, Lewis cites this as an example of retailers committing commercial suicide by chasing volume at all costs. “There’s no profit in it at all” he says. “It was the equivalent of blowing your brains out.” “We became more choiceful and that is our new concept. We need to be now thinking about which are the right categories to be putting discretionary effort into.” Tarry, who has already overseen a 24% reduction in Tesco’s range under the Reset, says the concept is having a massive impact on the mix across food and GM. “It’s not that we won’t compete on beer, he says. “It’s just that we believe the customer is moving into more specialist beers and that’s why we’ve gone after things like craft beer. “There’s loads of this sort of thing going on. Look at what has happened front of store and look at the proportion of our meal deal that is sandwich versus salads and sushi, and away from the sort of brown and white sandwich to flatbreads and brioche. “Take our GM businesses,” he adds. “We decided to get rid of the Clubcard Boost. It was only working for a few customers but of course that has had an impact on the profit of our GM businesses. “So we’ve started to look at what are the categories that we want to grow, which are declining, and to make sure that we follow the market.” 

5. Is Tesco back on the acquisition trail for property or planning a fire sale?

Tesco is buying back more stores, including seven announced on the day of the results. That takes it to 23 for the financial year alone with the latest batch, brought back from its JV with British Land, saving Tesco £14m a year in rent. “Two years ago only 41% of our business was freehold fully owned by Tesco,” says Lewis. “Through the actions we’ve taken that’s back to 51%.” But there’s more to Tesco property strategy than just saving on the rent bills. The retailer has also begun looking at selling space at its big stores, in a bid to both offload unnecessary space and generate revenue from property. Tesco has sold the so-called “air rights” for its Hackney stores for £55m, a move Lewis claims is a win-win for Tesco and the community, and it will be followed by others. “We’ll get back a store and advantageous rent and they will build affordable housing above that store. That’s the first of the air rights we’ve talked about,” says Lewis. Tesco is also locked in negotiations to sell off big chunks of its car parks to developers and other retailers. Lewis said there were 17 sites where Tesco was in “advanced talks about how we can use excess car parking space to actually sublet and use”. These include plans to sell the space to McDonald’s for a drive-thru site.

John Percy, head of retail development consultancy at Cushman and Wakefield, said the sell-offs to third parties made sense ”especially where that development will be complimentary to the food store”.

The Hackney store was a prime example of how selling air rights could also “add real value” in certain locations. “In some out-of-town locations where there is little other comparable development, the opportunity from both a town planning and commercial perspective is likely to be more limited, at least in the short term. What is clear is that the requirement to build new housing in the UK is only likely to increase, and pressure on brownfield sites will result in more demand for this type of opportunity in general.”

6. Can Lewis boost the numbers behind the behind Booker deal?

Can Dave Lewis convince shareholders his deal with Booker’s Charles Wilson will deliver?

Dave Lewis was at pains to point out that the positive figures for Tesco’s recovery were completely separate from its proposed merger with wholesale giant Booker. Yet it is impossible to separate the two issues when it comes to potential for future growth. Lewis starkly highlights that Booker operates in an £85bn out-of-home market growing at 4% a year. In contrast, Tesco operates in a market he values at £110bn for in-home consumption, which is “flat”. However, Lewis crucially admits he has not yet been able to do enough to convince shareholders of the true growth potential posed by the takeover, even if it does make it past the probing of the CMA. Tesco has come up with a figure of £25m guaranteed growth from the deal, although Lewis is “sure there is much more” and promises to update that figure before going to shareholders. Yet it is unclear how Tesco can guarantee greater growth. Lewis claims the deal could still go ahead by the end of 2017 or early 2018 but that, some believe, is optimistic given the CMA involvement. Shore Capital’s Clive Black is one of the sceptics. “We remain to be wholly convinced but particularly worry that the CMA may become immersed in postcode analysis constipation and that the outcome could not only result in an extended timeframe for considering the proposed merger but also remedies, which damage the attractiveness of the deal.” John Ibbotson, managing director of Retail Vision, claims the success of the Booker deal could be “decisive” in tackling the big questions facing Tesco’s future strategy. “It will help Tesco to keep costs and prices down for longer than its rivals, increase its margins, gain more exposure to the growing ‘out-of-home’ food market and grow all-important market share.”

Watch Dave Lewis, Jason Tarry and Alessandra Bellini discuss Tesco’s Full Year Results for 2016/17

• Alessandra Bellini
• Competition and Markets Authority (CMA)

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