comcast customer service report outage

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Contact Xfinity customer service

Find the fastest way to contact a Xfinity customer service representative by phone or online.

Contact Xfinity using these phone numbers

Getting in touch with Comcast’s Xfinity customer service is easy — you can find customer service contact info for all Xfinity services below. Whether you call Xfinity, chat online or go to a store location, there is a representative available to help you virtually 24/7.

Xfinity’s customer service phone number is: (800) 934-6489

Customer Service Hours: Monday — Saturday, 7 a.m. to 9 p.m.

The Xfinity customer service number can assist you with all your inquiries. Call Xfinity customer support for: 

• Tech support
• Billing and payments
• Add/remove services, such as TV packages
• Check the status of your appointment

Additional Xfinity customer service numbers

Xfinity bill pay .

(800) 934-6489 (800-Xfinity)  EST

Pay your Xfinity bill by phone 24/7.

Xfinity Mobile customer service number

( 888) 936-4968 EST

Find out more info or access your Xfinity Mobile account by calling an Xfinity Mobile specialist.

Xfinity business customer service

( 800) 391-3000 EST

Call if you are a new or existing business customer.

What do you need when you call Xfinity customer service? 

There are a few things you will need to have ready when you call Xfinity customer service:

• Your ZIP code
• The phone number associated with your account
• Your Xfinity account number

Quickest way to reach a live Xfinity representative

If you don’t have the information above, or you are not an existing customer, here is the quickest way to navigate the phone system to get to the correct department or to reach a live Xfinity representative:

Call (800) 934-6489 (1-800-Xfinity ) .

• Press 9 or say Spanish if you need to go to the Spanish menu
• You will be immediately prompted to enter your ZIP code where you have or want Xfinity service
• If you do not enter a ZIP code here, you will be asked for a phone number or account number, or prompted to say “new customer” if you are trying to sign up for new service
• If you do nothing at this point, you will be asked to select one of the following options in order to continue to an Xfinity representative:

– Say “Tech support” or press 1

– Say “Billing and payment” or press 2

– Say “Other options” or press 3 (Other options include “add service or products,” “remove services or products” and “appointments”)

– If you do not select one of the options above, you will be prompted to press 0 to get to an live agent

How to reach Xfinity technical support 

Call (800) 934-6489 | hours: monday — saturday, 7 a.m.-9 p.m. est.

Xfinity’s tech support number is the same as their customer service number. To quickly reach a tech support representative, enter the ZIP code associated with your account, then say “technical support” when prompted.

Call Xfinity tech support for issues such as:

• Modem/router not working
• Setting up your X1 TV remote
• Not getting a dial tone on your home phone

Non-phone options to reach Comcast’s Xfinity

If you’re phone-averse or just don’t have the time to call Xfinity, you’re in luck. Many Xfinity customer service issues can be easily handled through your online Xfinity account . Don’t worry about picking up the phone for these common issues. We’ll show you how to handle them online in a flash.

• Transferring your Xfinity services to a new home: Give us a call at (844) 551-1950
• Add premium channels and On Demand subscription packages 
• Cancel your Xfinity services
• Pay your Xfinity bill

Ready to order new Comcast Xfinity services?

Find out more about the Xfinity bundle deals in your area by speaking with an Xfinity expert. Call now to order new Xfinity service. 

Call now (844) 451-2720 (844) 451-2720

How to pay your xfinity bill.

There are half a dozen different ways to pay your Xfinity bill each month, so choose the method that is most convenient for you.

To pay your Xfinity bill, you can:

• Call Xfinity customer service at 1-800-Xfinity or (800) 934-6489) EST to pay your bill by phone
• Visit  www.xfinity.com  to make an Xfinity bill payment online
• Download the Xfinity My Account app to make an Xfinity bill payment via mobile
• Visit an Xfinity location using the  Xfinity store locator  to pay your Xfinity bill in person
• Set up an Xfinity  live chat  to have an agent walk you through the bill pay process

You can also set up  automatic bill pay  to have payments drafted directly from your bank account. Enrolling in automatic bill pay may also qualify you for discounts off your monthly Xfinity bill.

Xfinity troubleshooting and quick help guides

Save time by troubleshooting service issues without having to contact Xfinity customer service. Of course, Xfinity customer support is available 24/7 to help. 

Resetting your Xfinity password

Xfinity makes it easy to reset your password. You can change your password via their custom Reset tool, via the My Account page or in the Xfinity App. 

Make sure your new password is at least eight characters, including one letter and one number or special character. Be sure your new password doesn’t include any spaces, your name or any part of your Xfinity ID.

• To use the Reset Tool, visit xfinity.com/password , enter your Xfinity ID and select how you would like to reset your password. Forgot your Xfinity ID? It’s usually your mobile phone number or email. If neither of those work, you can reset your ID here .
• To change your password via the My Account page, sign in to your Xfinity account , select the Users tab, then Edit .
• To change your password in the Xfinity My Account app, simply sign-in on your mobile phone, go to Account Information and select Change Password .

Troubleshooting your Xfinity internet connection

If you’re having trouble with your Xfinity connection, there are a few quick steps you can take to rule out common issues. 

• First, check for an outage in your area. Find out if there’s an outage in your area and when you’ll be back online at the Xfinity status center .
• Reset your equipment. Turn off your computer, unplug your gateway router and plug it back in after 15-20 seconds. Turn your computer back on. 
• Inspect all cables, connectors and outlets to make sure no lines are damaged or loose. 
• If you are having speed issues, consider taking the Xfinity speed test to ensure you are getting the speed you are paying for.

Manage your Xfinity data usage

Most Xfinity residential internet customers have a data limit of 1.2 TB, which is a virtually unlimited amount of data — equivalent to streaming 21 hours per day. However, if you want to check on your actual data usages for the month, or just want to see what else a terabyte of data can get you, go here .

Contact Xfinity customer service online

There are several ways you can contact Xfinity customer support at any time of day.

Ask Xfinity chat available 24/7

Get instant answers to technical and account questions, such as 

• How to pair your remote with your TV
• What to do if your Xfinity home phone is not getting a dial tone
• How to restart your Xfinity Home touchscreen

Troubleshoot in the Xfinity forums

Visit the Xfinity forums to share knowledge with other customers and find answers from experts. The forums are a great place to start if you have a specific technical question. Just type a keyword in the search bar, and odds are, someone else has experienced the same issue and can help you solve it!

Xfinity social media links

Feel free to reach out to Xfinity on social media with questions not found on their website, such as info on promos and deals.

Visit the Help Center

From the Xfinity Help Center , you can check on outages, link to forums, find a store and more.

Contact accessibility support

Learn more about closed captioning, voice guidance and other support features for users with disabilities .

Set up a text account

You can receive text alerts and info about your account when you set up a texting account.

Comcast Xfinity customer service FAQs

To talk to an Xfinity Mobile customer service expert, call (888) 936-4968 EST.

In certain areas, Xfinity internet’s Gigabit Pro plan can give you speeds up to 3,000 Mbps, which can power a smart home of heavy internet users or a small business without lag.

Comcast is Xfinity’s parent company.

Xfinity Internet customers can determine whether their third-party equipment is approved for internet and voice usage at  My Device Info . Input your ZIP code and select your download speed to see a complete list of approved equipment.

You can rent an upgraded modem with Xfinity or you can buy a Xfinity compatible modem with better capabilities from the My Device Info list. If you’ve been notified by Xfinity that you’re eligible for an equipment upgrade, visit  www.xfinity.com/equipmentupdate (you will need to login to your Xfinity account first).

Check out  Xfinity’s Status Center  for the most up-to-date information on your connection status, outages in your area and easy solutions to service issues without agent assistance.

There is no official email address for Xfinity customer service or technical support. The best way to contact Xfinity customer service is to call (800) 934-6489 or engage in a live chat with an Xfinity representative.

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The limits a provider sets on the amount of data you’re able to use while online

Download speeds

Transfers data to your home for activities like streaming, shopping and browsing social media

Mbps (Megabits per second)

A unit of measurement used to indicate download and upload speeds

Upload speeds

Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming

Massive Comcast Xfinity outage disconnects TV and internet across the US

So far there’s no word on what is causing the issues.

By Richard Lawler , a senior editor following news across tech, culture, policy, and entertainment. He joined The Verge in 2021 after several years covering news at Engadget.

Share this story

This morning many Comcast Xfinity subscribers woke up without their usual services. Reports indicate the system was down, or at least unsteady, in areas stretching from Chicago to Philadelphia, New Jersey, and South Carolina. Looking at DownDetector , issues had been reported earlier in the Bay Area, but it’s unclear if those are connected to the problems people saw this morning.

Comcast has released a statement regarding the outage. According to a spokesperson, “Earlier, some customers experienced intermittent service disruptions as a result of a network issue. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected.” It appears that most of the people who reported problems have confirmed they’re back online. There’s still no word on exactly what caused the problem or how many people were impacted at its peak.

A message on the company’s outage status page (if you could reach it, which many people couldn’t) noted an issue and said it would be resolved at 10:49AM ET, without revealing why it had such a specific timeline. Customers trying to reach phone support reported only getting a dial tone or error message in response.

Some people, like me, were able to get online this morning without an issue while using Comcast’s cable internet, but the number of reports from home and business customers alike shows the issue was widespread.

Disclosure: Comcast is an investor in Vox Media,  The Verge’s  parent company.

Update November 9th, 12:29PM ET: Added tweet from @XfinitySupport noting the issue has been addressed and updated article accordingly.

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Comcast outage —

Comcast admits “widespread” outage as tens of thousands of users report problems, large outages reported in chicago, philadelphia, new jersey, and san francisco..

Jon Brodkin - Nov 9, 2021 4:34 pm UTC

There appears to be a widespread Comcast outage affecting customers in multiple parts of the country this morning. News reports have described large outages in Chicago , Philadelphia, and southern New Jersey. "Xfinity's own outage tracker is currently down, displaying the error message: 'We are experiencing abnormal traffic to our network or… the service or servers on it are not currently available,'" The Philadelphia Inquirer wrote .

There were also reports of a large Comcast outage in the San Francisco Bay Area last night, leading to a message from the Marin County Sheriff's office that said, "Please do not call 911 to ask why your Internet is out. Call your Internet service provider." That outage may be resolved, as "Comcast tells NBC Bay Area late Monday its systems show Xfinity services are starting to come back online following widespread Internet outages across the Bay Area," the news site reported . Comcast outages in other regions are ongoing.

54,000 reports on Downdetector

Downdetector, which lets users of many types of services report outages, showed about 54,000 reports for Comcast Xfinity around 9 am ET this morning. Downdetector also showed about 25,000 reports eight hours previously, at the time of the Bay Area outage.

There are always some Downdetector reports about Comcast because of its sheer size, as the company has over 31.5 million residential customers in 39 states and the District of Columbia. But 25,000 and 54,000 Downdetector reports are both unusually high numbers. Charter Spectrum, which has nearly as many residential customers as Comcast, had 835 reports on Downdetector at about 9 am ET today.

Downdetector's " heat map " for Comcast shows that in the past 24 hours, the biggest number of outage reports came from the San Francisco Bay Area:

Of course, not everyone whose Comcast service is out will complain on Downdetector or Twitter, so there could be many other people without Internet, TV, or phone service. We asked Comcast for information on how extensive the outage is, what caused it, and when it will be resolved. We'll update this article if we get any new details.

Update at 12:30pm ET : Comcast provided a statement indicating that people's service should be restored shortly, but said it is still trying to figure out what caused the outage. "Earlier, some customers experienced intermittent service disruptions as a result of a network issue," Comcast said. "We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected."

reader comments

Channel ars technica.

Getting Started

Customer Service

Ryanray.rr81.

Thursday, September 23rd, 2021 11:52 PM

Report Downed cable line

I just want to report a down power line due to the storm and it won’t let me how can I do that?

2 years ago

Accepted Solution

XfinityThomasC

Official Employee

1.4K Messages

3 years ago

Hello @ryanray.rr81 and thank you! I really appreciate you being a member of the Comcast Family! Our team can help get that line raised. Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

• In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
• Click the "New message" (pencil and paper) icon
• In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
• Type your message in the text area near the bottom of the window
• Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@XfinityThomasC  how long does it take for someone to reply?

user_ed5bdf

All day. Still haven’t heard

user_ff5559

i agree this is the worst web site for reporting issues   

user_60d1ec

Need to report a line down and can’t seem to be able to schedule a tech to fix my internet

XfinityBillie

2.2K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Please send us a direct message to "Xfinity Support" with your full name and address.

To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it

user_c7cde8

I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue.  Where or how can I report this?

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. We truly appreciate you taking the time to reach out to let us know about a downed wire. We can assist you with getting a ticket opened to let our amazing local team know. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. 

New to the Community?

Xfinity Outage

Xfinity customers, here’s what to do if you’re having internet or cable TV issues.

Share | Dec 7, 2022

Is Xfinity down or is it just me?

Xfinity cable TV or internet outages typically happen when Comcast’s network goes down, but equipment problems can sometimes look like network problems. If you’re stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service .

Xfinity equipment issues

Xfinity network outage issues, how to confirm an xfinity outage, what to do during an xfinity outage.

Tired of outages?

Enter your zip code below to find a more reliable provider.

Your TV or home internet equipment might be causing service problems if they’re working at less-than-peak condition. If you’re experiencing any of these scenarios, you might be experiencing hardware problems instead of an Xfinity outage:

• Your Wi-Fi connection keeps dropping or has a weak signal
• You get a steady TV signal, but your picture looks off
• The lights on your modem, router, or TV box remain lit and aren’t flashing

In these situations, your TV or internet equipment just might need a tune-up. Check out our Xfinity troubleshooting guide for some TV and internet support tips.

If your TV or internet connection is completely out, the problem is likely on Comcast’s end. Along with losing your TV or internet service, these signs point towards an Xfinity outage:

• Modem, router, or TV box have flashing error lights
• Neighborhood has severe weather conditions like a power outage

If you’re encountering these problems, reach out to Xfinity customer support to confirm if there’s an outage in your area.

If you’re still experiencing service problems after checking all of your Xfinity equipment cables, use the following resources to confirm that Xfinity has a service outage in your area.

Xfinity outage map

Xfinity’s Outage Map lists local outages in your area and includes estimated repair times. You can access the map on Xfinity’s Status Center or with the Xfinity My Account mobile app (available on Google Play or the App Store ).

Call Xfinity customer service

Xfinity’s callback service lets you schedule a phone call with an Xfinity customer support agent and avoid having to stay on hold all day. Xfinity also has in-person chat support every day between 8:00 a.m. and 9:00 p.m. ET and a support account on Twitter.

Get Xfinity text notifications

Text OUT to 266278 for Xfinity outage notifications via text message. For text alerts, your phone number needs to be registered to your Xfinity account .

There’s not much you can do during an Xfinity outage except wait for Comcast technicians to finish restoring TV or internet service. But while you’re sitting by candlelight or working through the Sunday crossword, you can still use some Xfinity services.

Use your smartphone as a hotspot

Depending on your smartphone brand and plan, you might be able to use the phone as a mobile hotspot to connect computers or tablets to the internet.

Mobile data speeds won’t be as fast as your home internet service, but they’re a workable backup during a power outage. Make sure your smartphone plan covers hotspot usage to ensure you won’t get hit with overage fees.

Watch TV shows on the Xfinity Stream app

If your Xfinity TV service is out during a power outage, you can still use the Xfinity Stream app to watch on-demand movies or TV shows. Check out our full Xfinity Stream review to learn more about the app.

Connect to an Xfinity Wi-Fi hotspot

For fast Wi-Fi internet access, Comcast customers who aren’t on a prepaid plan can connect to a neighborhood Xfinity hotspot. Visit our Xfinity Wi-Fi hotspots guide to learn more about the service and find your nearest hotspot.

Once you’ve determined whether your Xfinity equipment is on the fritz or you’re part of a widespread outage, you can take steps to correct your network connection.

If you’ve got equipment troubles, our Xfinity troubleshooting guide can help. During an internet outage, you can use your smartphone as a hotspot. If it’s only a TV outage, this will be a great time to try out Xfinity Stream to watch your favorite shows online.

Xfinity outage FAQ

Is xfinity down in my area.

Xfinity may be down if Xfinity technicians are working in your area or if your neighborhood is experiencing severe weather conditions like a power outage. Visit the Xfinity website or text OUT to 266278 to confirm if Xfinity services are down.

Why is my Xfinity network not working?

Your equipment might be causing the network issue—follow our Xfinity troubleshooting guide for help. If that doesn’t fix it, you might have an Xfinity outage in your area.

How do I find out if internet is down in my area?

Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates.

How do I call Xfinity?

You can reach Xfinity customer service at +1-800-XFINITY. That’s +1-800-934-6489 if you don’t want to hunt around your keypad for the letters.

Related articles

• What Do the Lights on Your Modem/Router Mean?
• Why Does My Cable Internet Keep Dropping?
• 5 Best Xfinity Compatible Modems

See also: Xfinity Overview | Xfinity TV | Xfinity Voice | Xfinity Bundles | Xfinity Channel Lineup | Xfinity Customer Service | Xfinity Availability Map | Xfinity Deals | Xfinity Free Installation

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AT&T Resets Millions of Passcodes After Customer Records Are Leaked

Nearly eight million customers and 65.4 million former account holders were affected by the data breach, the company said.

By Aimee Ortiz

The telecommunications giant AT&T announced on Saturday that it had reset the passcodes of 7.6 million customers after it determined that compromised customer data was “released on the dark web.”

“Our internal teams are working with external cybersecurity experts to analyze the situation,” AT&T said . “To the best of our knowledge, the compromised data appears to be from 2019 or earlier and does not contain personal financial information or call history.”

The company said that “information varied by customer and account,” but that it may have included a person’s full name, email address, mailing address, phone number, Social Security number, date of birth, AT&T account number and passcode.

In addition to those 7.6 million customers, 65.4 million former account holders were also affected.

The company said it would be “reaching out to individuals with compromised sensitive personal information separately and offering complimentary identity theft and credit monitoring services.”

AT&T said it reset the passcodes for those affected and directed customers to a site with details about how to reset them. It also said that it was starting a “robust investigation supported by internal and external cybersecurity experts.”

A company representative did not address specific questions about how the breach happened or why it went unnoticed for so long.

TechCrunch, which first reported on the passcode reset , said it informed AT&T on Monday that “the leaked data contained encrypted passcodes that could be used to access AT&T customer accounts.”

TechCrunch said it delayed publishing its article until the company “could begin resetting customer account passcodes.”

In its report, TechCrunch said that “this is the first time that AT&T has acknowledged that the leaked data belongs to its customers, some three years after a hacker claimed the theft of 73 million AT&T customer records.”

AT&T had previously denied a breach of its systems but how the leak happened was unclear, TechCrunch reported.

AT&T said that it did not know whether the leaked data “originated from AT&T or one of its vendors” and that it “does not have evidence of unauthorized access to its systems resulting in theft of the data set.”

The episode comes after AT&T customers experienced a widespread outage last month that temporarily cut off connections for users across the United States for several hours. The Feb. 22 outage affected customer in cities including Atlanta, Los Angeles and New York.

At its peak, there were around 70,000 reports of disrupted service for the wireless carrier, according to Downdetector.com , which tracks user reports of telecommunication and internet disruptions.

A few days later, AT&T offered customers affected by the outage a $5 credit in an effort to “make it right.”

Aimee Ortiz covers breaking news and other topics. More about Aimee Ortiz

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Cashing In on Graffiti:  Brands, developers and even officials are embracing the global appeal of street art , but the boom comes with questions about preserving a neighborhood’s cultural cachet.

Altering San Francisco’s Course:  The deep pockets of the tech investor Garry Tan are valued by his allies, but his pugnacious online habits  are creating plenty of enemies in the city he says he wants to save.

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Russian City Freezes After Electricity Fails

A power outage in Russia's Siberia region left almost half of the city of Omsk without power amid subzero temperatures.

Vladimir Shnipko, Omsk's minister of energy and housing and communal services said there was an emergency shutdown at the Tavricheskaya substation. On Wednesday at around 5 p.m. local time, the lights suddenly went out in several areas of Omsk, including in both central regions of the city, and in rural areas, local media reported.

There have been large-scale power outages nationwide since the new year, leaving Russians to grapple with freezing temperatures as authorities work to restore heat to homes. Power outages have also struck St. Petersburg, Rostov, Volgograd, Voronezh, Primorsky Territory, Yekaterinburg and Novosibirsk in Siberia.

Omsk's regional governor, Vitaly Khotsenko, said that power has been restored in the Lyubinsky, Sargatsky, Tarsky and Ust-Ishimsky municipal districts of the region. "Energy workers continue to work," he said.

Local authorities were cited by Russia's state-run news agency as saying that most consumers who received electricity from the Tavricheskaya substation had their power restored within 30 minutes.

"The power supply to consumers of the 500 kV Tavricheskaya substation was completely restored in less than two hours. Most of it was powered within half an hour. The emergency automatics were activated at the substation. There was no damage to the equipment of the power facility," the news agency was told.

Anton Gerashchenko, an adviser to Ukraine's minister of internal affairs, shared a video on X, formerly Twitter , purportedly showing Omsk in darkness amid the power outage.

"Russians are ready to freeze without electricity and heat but continue supporting Putin and the 'special military operation'," he wrote, referring to the Kremlin's term for its ongoing war in Ukraine.

Newsweek has contacted Russia's foreign ministry for comment by email.

Elsewhere, approximately 25 percent of Moscow region was affected by power outages this week after a heating main burst at the Klimovsk Specialized Ammunition Plant in the town of Podolsk, which is around 30 miles south of central Moscow on January.

Affected areas included the cities of Khimki, Balashikha, Lobnya, Lyubertsy, Chekhov, Naro-Fominsk, and Podolsk, a map published by a Russian Telegram channel and shared on other social media sites showed.

Other Russian media outlets reported that in Moscow, residents of Balashikha, Elektrostal, Solnechnogorsk, Dmitrov, Domodedovo, Troitsk, Taldom, Orekhovo-Zuyevo, Krasnogorsk, Pushkino, Ramenskoye, Voskresensk, Losino-Petrovsky, and Selyatino are also without power.

Do you have a tip on a world news story that Newsweek should be covering? Do you have a question about the Russia-Ukraine war? Let us know via [email protected].

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