knetbooks reviews

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Knetbooks has a rating of 3.88 stars from 1,078 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner, and fast delivery. Knetbooks ranks 4th among Textbook Rentals sites.

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• Customer service was rude, and this company is a scam.
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“Quick delivery and books in good condition”

Found both books needed for classes with no problem. Chose the rental option, glad to see there is an opportunity to purchase at the end of the rental period. I signed up for text notifications which sent me a tracking number for my package a day after I submitted the order. Books came in within the week. I will say though I was expecting to get the tracking number via email too so that was a little weird. But both books came in great condition and the packaging can be reused for the return.

“Cancelled Order Without Warning”

I placed an order for a book around the time my program was starting, I entered correct payment and shipping information for it, Knetbooks confirmed my order and charged my card (the correct amount was taken out of my account), and Knetbooks cancelled my order without warning two days later claiming something was "inconsistent" with my payment information. I reached out several times for clarification on the issue and to offer more information if necessary, and never got a response. Now I am stranded without the book and have missed 2 weeks of school content because of this issue. Thanks for nothing!

Reviews (1,078)

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Shop textbook rentals and get free shipping on every order. Use the money you saved renting textbooks to have a pizza party, fill up your gas tank or buy groceries.

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• Textbook Rentals , Textbooks
• #4 in Textbook Rentals
• Lexington, KY, United States
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Knetbooks   Reviews

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Reviews 3.7.

3,257 total

Most relevant

Horrible company

Horrible company. Untrustworthy and prey on college students. There is no contact number. They lie to cheat consumers from brand new book purchases by charging excessive fees and providing false information to credit card companies when a dispute is initiated.

Date of experience : December 28, 2023

Didn't ship the books

Didn't ship the books. Charged for the books before shipping. Refunded the money, deducted a portion of the money.

Date of experience : February 22, 2024

I was delivered fast and the costumer…

I was delivered fast and the costumer service was always checking in to make sure that I received the textbook I purchase . Thank you very much! Sonia

Date of experience : February 01, 2024

Dissatisfied

Paid an extra $55 for one-day shipping on a Friday, and didn’t get books until the following Thursday. One book didn’t even show up. Upon request for a refund in shipping staff was argumentative. They could have been more understanding, with the facts given. Instead she put me on hold then ended the conversation with no way to start a new chat (via online). There was also TONS of markings in the book I rented.

Date of experience : September 08, 2023

The book was sent in horrendous…

The book was sent in horrendous condition. The pages were completely off the spine, and the cover was practically ripped off. I have tried to get in contact with them for over a week now, and I have received 0 communication from them.

Date of experience : January 09, 2024

Great fast service

Great fast service, book is in excellent condition

Date of experience : March 04, 2024

They canceled the order

They could not locate the book I ordered, so they canceled the order and refunded me, but the refund was a little less than the original charge. I reached out to customer service several days ago about the discrepancy, but I still have not gotten a response.

Date of experience : January 02, 2024

I received my book quickly

I received my book quickly. The packaging kept the book in great condition, without any tears or bends.

Date of experience : February 27, 2024

Ordered my books

Ordered my books, paid what was displayed, got my books when they said. Great experience. A rare find for a company to do what they advertised!

Date of experience : January 17, 2024

I did order 2 books

I did order 2 books. One book arrived. Another book was not shipped yet. Order is showing pending for many days. I don’t see any customer service number to contact! Really unfortunate!!

Date of experience : November 12, 2023

Book was excessively delayed

Book was excessively delayed. When I place an order I expect it to be ready to ship. Why would you list a book if you didn't know it was available Sorry to say, I will not be ordering from you again. Kelly Johnson

Date of experience : February 02, 2024

What I like

What I like: the ordering process. What I dislike: the follow up and the lack of explanation of why certain actions are being done. For example: my order was cancelled and no explanation why.

Date of experience : January 03, 2024

DO NOT USE KNETBOOKS

DO NOT USE KNETBOOKS. I followed all the instructions and returned my textbook before the deadline. UPS seems to have lost the textbook. I got in contact with UPS to submit a claim and they said that I cannot submit a claim - only Knetbooks can as the seller. Apparently this is a restriction that Knetbooks has placed on the return through UPS. I tried to get in touch with Knetbooks through the contact form on their website (there is no number you can call) and they never responded. Instead, they went ahead and charged me the full "list" price for the book, plus I paid the initial fee to rent the book, so I'm now out $400+ and I don't even have the textbook anymore to resell. I've submitted another request to get in contact with them today. TLDR: no response from customer support team, but they went ahead and charged me 300 for a book I already returned. I will never use Knetbooks again.

Date of experience : December 22, 2023

Got here in good time, for a cheap price

The book got here in good time. Was concerned about trying a new book-ordering website, but I would definitely feel comfortable ordering books from here again.

Date of experience : October 29, 2023

The ruined an 11 years olds Christmas.…

My order was cancelled and refunded due to discrepancies in billing they wouldn’t specify even though funds were successfully removed from my account at time of purchase. The only possible issue is that the delivery address and name was different from the billing BECAUSE THIS WAS A CHRISTMAS GIFT TO A 11 YEAR OLD who now has to wait until end of January to receive from another company when she would have had it BEFORE had these non-sensible bunch of people not cancelled my order. DO NOT USE!

Date of experience : December 20, 2023

Book never received

Ordered the book on Oct 3. Informed the company on Oct 10 that the book tracking has not been updated since Oct 5 and is likely lost. Company does not want to check with their mail carrier to see what happened to the book or send me a replacement or give me a refund. On Oct 17 the book is still not here. Still waiting for the company to give me a refund while I make a complaint to relevant government agencies.

Date of experience : October 10, 2023

It may never arrive???

If I can give 0 stars I would. The site fails to tell you that they order their materials from another source so the shipping time is once they receive the book from that source, undetermined amount of time, and then it is 5 days shipping once received. I paid expedited shipping on 8/25 and after reaching out 2 times they stated it would be here on 9/4 but it did not arrive. I received this email to rate my experience and I have not even received my book. If you order from here it will be AT LEAST 2-3 weeks before you will get your book.

Date of experience : September 03, 2023

Would not recommend this website.

I had ordered the expedited shipping which had a few days span for arrival date. When the day after the arrival date came and still no book I looked at my ordering and it was still processing. I cancelled my order, but will not be getting my money back for the shipping I paid extra for to arrive on time for my classes and they never even shipped it so not shipping fees were applicable. Very upsetting and would not recommend to a friend to order from this website.

Date of experience : September 04, 2023

Quick and Great Condition

The books arrived quickly and in great condition. I will definitely be using Knetbooks for my next textbook order.

Date of experience : January 10, 2024

As far as receiving the material…

As far as receiving the material goes... Book delivered on promised date, and good follow up by Knetbooks.

Date of experience : January 08, 2024

Knetbooks   Reviews

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Reviews 3.7.

3,257 total

Most relevant

Horrible company

Horrible company. Untrustworthy and prey on college students. There is no contact number. They lie to cheat consumers from brand new book purchases by charging excessive fees and providing false information to credit card companies when a dispute is initiated.

Date of experience : December 28, 2023

Didn't ship the books

Didn't ship the books. Charged for the books before shipping. Refunded the money, deducted a portion of the money.

Date of experience : February 22, 2024

I was delivered fast and the costumer…

I was delivered fast and the costumer service was always checking in to make sure that I received the textbook I purchase . Thank you very much! Sonia

Date of experience : February 01, 2024

Dissatisfied

Paid an extra $55 for one-day shipping on a Friday, and didn’t get books until the following Thursday. One book didn’t even show up. Upon request for a refund in shipping staff was argumentative. They could have been more understanding, with the facts given. Instead she put me on hold then ended the conversation with no way to start a new chat (via online). There was also TONS of markings in the book I rented.

Date of experience : September 08, 2023

The book was sent in horrendous…

The book was sent in horrendous condition. The pages were completely off the spine, and the cover was practically ripped off. I have tried to get in contact with them for over a week now, and I have received 0 communication from them.

Date of experience : January 09, 2024

Great fast service

Great fast service, book is in excellent condition

Date of experience : March 04, 2024

They canceled the order

They could not locate the book I ordered, so they canceled the order and refunded me, but the refund was a little less than the original charge. I reached out to customer service several days ago about the discrepancy, but I still have not gotten a response.

Date of experience : January 02, 2024

I received my book quickly

I received my book quickly. The packaging kept the book in great condition, without any tears or bends.

Date of experience : February 27, 2024

Ordered my books

Ordered my books, paid what was displayed, got my books when they said. Great experience. A rare find for a company to do what they advertised!

Date of experience : January 17, 2024

I did order 2 books

I did order 2 books. One book arrived. Another book was not shipped yet. Order is showing pending for many days. I don’t see any customer service number to contact! Really unfortunate!!

Date of experience : November 12, 2023

Book was excessively delayed

Book was excessively delayed. When I place an order I expect it to be ready to ship. Why would you list a book if you didn't know it was available Sorry to say, I will not be ordering from you again. Kelly Johnson

Date of experience : February 02, 2024

What I like

What I like: the ordering process. What I dislike: the follow up and the lack of explanation of why certain actions are being done. For example: my order was cancelled and no explanation why.

Date of experience : January 03, 2024

DO NOT USE KNETBOOKS

DO NOT USE KNETBOOKS. I followed all the instructions and returned my textbook before the deadline. UPS seems to have lost the textbook. I got in contact with UPS to submit a claim and they said that I cannot submit a claim - only Knetbooks can as the seller. Apparently this is a restriction that Knetbooks has placed on the return through UPS. I tried to get in touch with Knetbooks through the contact form on their website (there is no number you can call) and they never responded. Instead, they went ahead and charged me the full "list" price for the book, plus I paid the initial fee to rent the book, so I'm now out $400+ and I don't even have the textbook anymore to resell. I've submitted another request to get in contact with them today. TLDR: no response from customer support team, but they went ahead and charged me 300 for a book I already returned. I will never use Knetbooks again.

Date of experience : December 22, 2023

Got here in good time, for a cheap price

The book got here in good time. Was concerned about trying a new book-ordering website, but I would definitely feel comfortable ordering books from here again.

Date of experience : October 29, 2023

The ruined an 11 years olds Christmas.…

My order was cancelled and refunded due to discrepancies in billing they wouldn’t specify even though funds were successfully removed from my account at time of purchase. The only possible issue is that the delivery address and name was different from the billing BECAUSE THIS WAS A CHRISTMAS GIFT TO A 11 YEAR OLD who now has to wait until end of January to receive from another company when she would have had it BEFORE had these non-sensible bunch of people not cancelled my order. DO NOT USE!

Date of experience : December 20, 2023

Book never received

Ordered the book on Oct 3. Informed the company on Oct 10 that the book tracking has not been updated since Oct 5 and is likely lost. Company does not want to check with their mail carrier to see what happened to the book or send me a replacement or give me a refund. On Oct 17 the book is still not here. Still waiting for the company to give me a refund while I make a complaint to relevant government agencies.

Date of experience : October 10, 2023

It may never arrive???

If I can give 0 stars I would. The site fails to tell you that they order their materials from another source so the shipping time is once they receive the book from that source, undetermined amount of time, and then it is 5 days shipping once received. I paid expedited shipping on 8/25 and after reaching out 2 times they stated it would be here on 9/4 but it did not arrive. I received this email to rate my experience and I have not even received my book. If you order from here it will be AT LEAST 2-3 weeks before you will get your book.

Date of experience : September 03, 2023

Would not recommend this website.

I had ordered the expedited shipping which had a few days span for arrival date. When the day after the arrival date came and still no book I looked at my ordering and it was still processing. I cancelled my order, but will not be getting my money back for the shipping I paid extra for to arrive on time for my classes and they never even shipped it so not shipping fees were applicable. Very upsetting and would not recommend to a friend to order from this website.

Date of experience : September 04, 2023

Quick and Great Condition

The books arrived quickly and in great condition. I will definitely be using Knetbooks for my next textbook order.

Date of experience : January 10, 2024

As far as receiving the material…

As far as receiving the material goes... Book delivered on promised date, and good follow up by Knetbooks.

Date of experience : January 08, 2024

Knetbooks   Reviews

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Reviews 3.7.

3,257 total

Most relevant

This company is 2 for 2! I will continue to rent books from here. The books arrive in great condition, returns are easy. I have tried other sites, I will stick with this one.

Date of experience : 11 March 2024

I wish I could’ve given negative stars

I wish I could’ve given negative stars. I paid for my book and still haven’t received it and you people don’t respond to emails yall should get convicted for theft. Absolutely terrible way to conduct business

Date of experience : 18 March 2024

Horribly disorganized company and they ignore all emails in response to their emails

My son rented one textbook for his first semester in college, which he ended up not using. In fact, he never unwrapped it. At the end of last semester, he shipped it back using their Knetbooks preprinted label, via UPS before the deadline. He/I have received a multitude of emails from Knetbooks since saying 1) the book was returned damaged and 2) the book was never returned. Neither claim is true. I've emailed the company several times. This morning, I received an email explaining what will happen to my credit if this account goes into collections. There is no number to call on their website. If anyone knows it, please let me know so I can have a reasonable conversation with these people.

Date of experience : 13 December 2023

When they couldn't find my book

When they couldn't find my book, they cancelled my order and refunded my money but why even advertise or offer a book that you do not have or cannot find?

Date of experience : 01 March 2024

It’s been over a week since my order…

It’s been over a week since my order was placed. No response from Knetbooks about the status of my order, no info on shipping. Yet I’ve now received two emails asking me how happy I am with my shopping experience. Maybe spend more effort on order fulfillment and less on trying to garner favorable reviews?

Date of experience : 26 February 2024

Pleased overall

I got exactly what I wanted & the delivery time frame quoted was actually a day early. This (brand new) book is beautiful but came with a significant crease in the front cover that I will live with and not worth returning for a replacement. I will buy my next text book from Knetbook

Date of experience : 14 February 2024

1st time ordering

1st time ordering with them and it was great. Book is in great condition and arrived on time. I will definitely be ordering again in the future!

Fast and Affordable

Ordered an older edition of Seeley's A&P textbook (in good condition) for $6.57 on the 21st, it shipped from Ohio, and then arrived to California on the 28th.

Date of experience : 28 February 2024

Fast shipping!

tracking wasn’t always up to date but arrived super quick. minor wears and tears but other than that this website was great, definitely getting future textbooks from here.

Date of experience : 13 February 2024

Best deal on a new copy I could find

Best deal on a new copy of a nursing book I could find. My first order got cancelled, their system thought there were irregularities with my CC / information. Second time it went through fine. Would have appreciated an e-mail confirmation/tracking information but my daughter received the book within the ETA that was given.

Date of experience : 02 January 2024

Best prices and quick shipping

This company has the best pricing out of anyone and the rental process was quick and easy! I think I got standard shipping (whichever was the cheapest or free option lol) and it arrived within like a week which was great!

Date of experience : 09 January 2024

I placed my order and then realized…

I placed my order and then realized that I had already gotten the book. I tried to get in touch with them to cancel my order but they never answered me and now I have a book to return at the end of the rental period. Super inconvenient but otherwise the ease of use and finding a good deal on the book was nice!

Date of experience : 10 January 2024

Book arrived promptly and well…

Book arrived promptly and well packaged. (The text to let me know it shipped scared me because I thought it meant it had been delivered and I hadn't received it yet. I would suggest that text having a header of "heads up" or "it's on its way"since "shipped" can mean in-transit or arrived.)

Date of experience : 18 December 2023

Book took forever to Refused to Answer Queries

Book took forever to get here and tracking they sent never updated. They refused to answer emails until after it was delivered--and were smug and unapologetic for the absence of service. Not a safe company to buy from. Crappy customer service and arrogant employees.

Date of experience : 12 January 2024

Great Service! & Affordable

Thank you so much for getting me the book in time for my first exam. The rental cost was reasonable and it’s for the full semester. I’m excited about my Kinesiology class and I’m sure this book will be a big help.

Date of experience : 05 February 2024

Easy Ordering!

Easy Ordering! It was very easy to add the item and check out. I appreciate user friendly websites - they make the experience great. The book arrived early and in very good shape. I will look for books for other classes. Thanks!

Date of experience : 03 February 2024

Affordable and Quick Delivery

The book was affordable compared to other vendors. It was also delivered faster than other vendors could offer. It’s in good clean condition.

Date of experience : 29 January 2024

Fast delivery

Great prices and fast delivery! Perhaps making the package reusable for when we have to return it. However, I open it carefully and I can reuse the package to return the book. Other than that it's been great. This is my second time using your services. Thank you

Why allow me to use a drop-down menu…

Why allow me to use a drop-down menu indicating I wanted to order 18 copies of a book, when 18 copies are not available? Now I have lost 10 days not knowing that you did not have the items for the order to be fulfilled. To have a website that just allows you to see "order processing" and not find any of that out until 10 days later is ridiculous. I tried to find a phone number online to actually inquire about my order with a human and after a lot of digging, I found it. The first phone number I called (after having a message on it that the warehouse shut down in March due to Covid) directed me to a second phone number, which was also out of service. I noticed it was no problem for you to have already charged my credit card before the order was even processed and without you even having the right quantity of what I ordered. Absolutely ridiculous! I will not order from you again.

A little slow, but quality and price is good!

My textbooks took awhile to get here, I was worried they weren't going to make it in time for my classes but thankfully they got here in time. Books are in great condition though and you can't beat the pricing!

Date of experience : 11 January 2024

Knetbooks   Reviews

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Reviews 3.7.

3,257 total

Most relevant

Horrible company

Horrible company. Untrustworthy and prey on college students. There is no contact number. They lie to cheat consumers from brand new book purchases by charging excessive fees and providing false information to credit card companies when a dispute is initiated.

Date of experience : 28 December 2023

Didn't ship the books

Didn't ship the books. Charged for the books before shipping. Refunded the money, deducted a portion of the money.

Date of experience : 22 February 2024

I was delivered fast and the costumer…

I was delivered fast and the costumer service was always checking in to make sure that I received the textbook I purchase . Thank you very much! Sonia

Date of experience : 01 February 2024

Dissatisfied

Paid an extra $55 for one-day shipping on a Friday, and didn’t get books until the following Thursday. One book didn’t even show up. Upon request for a refund in shipping staff was argumentative. They could have been more understanding, with the facts given. Instead she put me on hold then ended the conversation with no way to start a new chat (via online). There was also TONS of markings in the book I rented.

Date of experience : 08 September 2023

The book was sent in horrendous…

The book was sent in horrendous condition. The pages were completely off the spine, and the cover was practically ripped off. I have tried to get in contact with them for over a week now, and I have received 0 communication from them.

Date of experience : 09 January 2024

Great fast service

Great fast service, book is in excellent condition

Date of experience : 04 March 2024

They canceled the order

They could not locate the book I ordered, so they canceled the order and refunded me, but the refund was a little less than the original charge. I reached out to customer service several days ago about the discrepancy, but I still have not gotten a response.

Date of experience : 02 January 2024

I received my book quickly

I received my book quickly. The packaging kept the book in great condition, without any tears or bends.

Date of experience : 27 February 2024

Ordered my books

Ordered my books, paid what was displayed, got my books when they said. Great experience. A rare find for a company to do what they advertised!

Date of experience : 17 January 2024

I did order 2 books

I did order 2 books. One book arrived. Another book was not shipped yet. Order is showing pending for many days. I don’t see any customer service number to contact! Really unfortunate!!

Date of experience : 12 November 2023

Book was excessively delayed

Book was excessively delayed. When I place an order I expect it to be ready to ship. Why would you list a book if you didn't know it was available Sorry to say, I will not be ordering from you again. Kelly Johnson

Date of experience : 02 February 2024

What I like

What I like: the ordering process. What I dislike: the follow up and the lack of explanation of why certain actions are being done. For example: my order was cancelled and no explanation why.

Date of experience : 03 January 2024

DO NOT USE KNETBOOKS

DO NOT USE KNETBOOKS. I followed all the instructions and returned my textbook before the deadline. UPS seems to have lost the textbook. I got in contact with UPS to submit a claim and they said that I cannot submit a claim - only Knetbooks can as the seller. Apparently this is a restriction that Knetbooks has placed on the return through UPS. I tried to get in touch with Knetbooks through the contact form on their website (there is no number you can call) and they never responded. Instead, they went ahead and charged me the full "list" price for the book, plus I paid the initial fee to rent the book, so I'm now out $400+ and I don't even have the textbook anymore to resell. I've submitted another request to get in contact with them today. TLDR: no response from customer support team, but they went ahead and charged me 300 for a book I already returned. I will never use Knetbooks again.

Date of experience : 22 December 2023

Got here in good time, for a cheap price

The book got here in good time. Was concerned about trying a new book-ordering website, but I would definitely feel comfortable ordering books from here again.

Date of experience : 29 October 2023

The ruined an 11 years olds Christmas.…

My order was cancelled and refunded due to discrepancies in billing they wouldn’t specify even though funds were successfully removed from my account at time of purchase. The only possible issue is that the delivery address and name was different from the billing BECAUSE THIS WAS A CHRISTMAS GIFT TO A 11 YEAR OLD who now has to wait until end of January to receive from another company when she would have had it BEFORE had these non-sensible bunch of people not cancelled my order. DO NOT USE!

Date of experience : 20 December 2023

Book never received

Ordered the book on Oct 3. Informed the company on Oct 10 that the book tracking has not been updated since Oct 5 and is likely lost. Company does not want to check with their mail carrier to see what happened to the book or send me a replacement or give me a refund. On Oct 17 the book is still not here. Still waiting for the company to give me a refund while I make a complaint to relevant government agencies.

Date of experience : 10 October 2023

It may never arrive???

If I can give 0 stars I would. The site fails to tell you that they order their materials from another source so the shipping time is once they receive the book from that source, undetermined amount of time, and then it is 5 days shipping once received. I paid expedited shipping on 8/25 and after reaching out 2 times they stated it would be here on 9/4 but it did not arrive. I received this email to rate my experience and I have not even received my book. If you order from here it will be AT LEAST 2-3 weeks before you will get your book.

Date of experience : 03 September 2023

Would not recommend this website.

I had ordered the expedited shipping which had a few days span for arrival date. When the day after the arrival date came and still no book I looked at my ordering and it was still processing. I cancelled my order, but will not be getting my money back for the shipping I paid extra for to arrive on time for my classes and they never even shipped it so not shipping fees were applicable. Very upsetting and would not recommend to a friend to order from this website.

Date of experience : 04 September 2023

Quick and Great Condition

The books arrived quickly and in great condition. I will definitely be using Knetbooks for my next textbook order.

Date of experience : 10 January 2024

As far as receiving the material…

As far as receiving the material goes... Book delivered on promised date, and good follow up by Knetbooks.

Date of experience : 08 January 2024

Knetbooks Review

Based on online research and 77 Knetbooks reviews, Knetbooks' overall score is 3.9 out of 5 stars. Knetbooks' review score is based on Knetbooks' customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The Knetbooks review table below incorporates summarizes 77 Knetbooks ratings on 14 features . You can also compare Knetbooks against popular alternatives like eFollett , eCampus.com and VitalSource . or you can view the top 50 brands in similar categories, such as software brands , entertainment services and books .

Brand popularity

Ecommerce rating, payment options, shipping & returns policies, coupons & discounts, customer-specific discounts, financing options, company values, ethics & policies, customer service & brand, privacy policy & data security, loyalty, rewards & partnership programs, have you purchased from knetbooks share your own knetbooks review:, knetbooks review: knetbooks pros & cons.

Knetbooks ( knetbooks.com ) is a well-known textbook rental which competes against other textbook rentals like eFollett , eCampus.com , VitalSource , AbeBooks UK and BooksRun . Based on our in-depth Knetbooks review , when compared to its competitors, Knetbooks is one of the better-performing brands in its category, with an overall ranking of #9 out of 29 total brands. Read the full Knetbooks.com review below for more details.

• Free trial : Does each store have a free trial period? Can I try each store for free?

Knoji has 77 Knetbooks reviews and ratings as of April 1, 2024. Knoji editors and the Knoji shopper community have reviewed Knetbooks and compared it against 29 top textbook rentals brands , reviewing Knetbooks based on product and store features. Knoji reviews and ranks Knetbooks.com and other textbook rentals based on how many features each offers and based on a 5-star rating scale. Based on these factors and 77 Knetbooks reviews, Knetbooks earns an overall score of 3.9 out of 5.0 points. Knetbooks offers 14 total features . Knetbooks' review score also factors in its popularity, which is in the mid-range compared to competing .

Knetbooks currently has 21 active discount codes . You can view all Knetbooks' coupon codes here

About Knetbooks

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Knetbooks Reviews

Comment: Wasn’t expecting my order this soon! Thank you!

Comment: The book shipped pretty quickly after placing my order and the rental fee was cheaper than other book rentals. Also like the flexible rental time frame (semester/quarter/sessions).

Comment: TAKE PHOTOS OF ALL YOUR BOOKS WHEN RECEIVED. They provide used books, which are worn, but will turn around and charge you for the book as 'unusable' upon return. Since I could not prove they sent me the book worn, I had to buy it. So remember to take pictures when you get the books in, or you'll end up buying your books anyway.

Suggested companies

Ecampus.com, biggerbooks, valorebooks.

Knetbooks   Reviews

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Reviews 3.7.

3,257 total

Most relevant

Horrible company

Horrible company. Untrustworthy and prey on college students. There is no contact number. They lie to cheat consumers from brand new book purchases by charging excessive fees and providing false information to credit card companies when a dispute is initiated.

Date of experience : 28 December 2023

Didn't ship the books

Didn't ship the books. Charged for the books before shipping. Refunded the money, deducted a portion of the money.

Date of experience : 22 February 2024

I was delivered fast and the costumer…

I was delivered fast and the costumer service was always checking in to make sure that I received the textbook I purchase . Thank you very much! Sonia

Date of experience : 01 February 2024

Dissatisfied

Paid an extra $55 for one-day shipping on a Friday, and didn’t get books until the following Thursday. One book didn’t even show up. Upon request for a refund in shipping staff was argumentative. They could have been more understanding, with the facts given. Instead she put me on hold then ended the conversation with no way to start a new chat (via online). There was also TONS of markings in the book I rented.

Date of experience : 08 September 2023

The book was sent in horrendous…

The book was sent in horrendous condition. The pages were completely off the spine, and the cover was practically ripped off. I have tried to get in contact with them for over a week now, and I have received 0 communication from them.

Date of experience : 09 January 2024

Great fast service

Great fast service, book is in excellent condition

Date of experience : 04 March 2024

They canceled the order

They could not locate the book I ordered, so they canceled the order and refunded me, but the refund was a little less than the original charge. I reached out to customer service several days ago about the discrepancy, but I still have not gotten a response.

Date of experience : 02 January 2024

I received my book quickly

I received my book quickly. The packaging kept the book in great condition, without any tears or bends.

Date of experience : 27 February 2024

Ordered my books

Ordered my books, paid what was displayed, got my books when they said. Great experience. A rare find for a company to do what they advertised!

Date of experience : 17 January 2024

I did order 2 books

I did order 2 books. One book arrived. Another book was not shipped yet. Order is showing pending for many days. I don’t see any customer service number to contact! Really unfortunate!!

Date of experience : 12 November 2023

Book was excessively delayed

Book was excessively delayed. When I place an order I expect it to be ready to ship. Why would you list a book if you didn't know it was available Sorry to say, I will not be ordering from you again. Kelly Johnson

Date of experience : 02 February 2024

What I like

What I like: the ordering process. What I dislike: the follow up and the lack of explanation of why certain actions are being done. For example: my order was cancelled and no explanation why.

Date of experience : 03 January 2024

DO NOT USE KNETBOOKS

DO NOT USE KNETBOOKS. I followed all the instructions and returned my textbook before the deadline. UPS seems to have lost the textbook. I got in contact with UPS to submit a claim and they said that I cannot submit a claim - only Knetbooks can as the seller. Apparently this is a restriction that Knetbooks has placed on the return through UPS. I tried to get in touch with Knetbooks through the contact form on their website (there is no number you can call) and they never responded. Instead, they went ahead and charged me the full "list" price for the book, plus I paid the initial fee to rent the book, so I'm now out $400+ and I don't even have the textbook anymore to resell. I've submitted another request to get in contact with them today. TLDR: no response from customer support team, but they went ahead and charged me 300 for a book I already returned. I will never use Knetbooks again.

Date of experience : 22 December 2023

Got here in good time, for a cheap price

The book got here in good time. Was concerned about trying a new book-ordering website, but I would definitely feel comfortable ordering books from here again.

Date of experience : 29 October 2023

The ruined an 11 years olds Christmas.…

My order was cancelled and refunded due to discrepancies in billing they wouldn’t specify even though funds were successfully removed from my account at time of purchase. The only possible issue is that the delivery address and name was different from the billing BECAUSE THIS WAS A CHRISTMAS GIFT TO A 11 YEAR OLD who now has to wait until end of January to receive from another company when she would have had it BEFORE had these non-sensible bunch of people not cancelled my order. DO NOT USE!

Date of experience : 20 December 2023

Book never received

Ordered the book on Oct 3. Informed the company on Oct 10 that the book tracking has not been updated since Oct 5 and is likely lost. Company does not want to check with their mail carrier to see what happened to the book or send me a replacement or give me a refund. On Oct 17 the book is still not here. Still waiting for the company to give me a refund while I make a complaint to relevant government agencies.

Date of experience : 10 October 2023

It may never arrive???

If I can give 0 stars I would. The site fails to tell you that they order their materials from another source so the shipping time is once they receive the book from that source, undetermined amount of time, and then it is 5 days shipping once received. I paid expedited shipping on 8/25 and after reaching out 2 times they stated it would be here on 9/4 but it did not arrive. I received this email to rate my experience and I have not even received my book. If you order from here it will be AT LEAST 2-3 weeks before you will get your book.

Date of experience : 03 September 2023

Would not recommend this website.

I had ordered the expedited shipping which had a few days span for arrival date. When the day after the arrival date came and still no book I looked at my ordering and it was still processing. I cancelled my order, but will not be getting my money back for the shipping I paid extra for to arrive on time for my classes and they never even shipped it so not shipping fees were applicable. Very upsetting and would not recommend to a friend to order from this website.

Date of experience : 04 September 2023

Quick and Great Condition

The books arrived quickly and in great condition. I will definitely be using Knetbooks for my next textbook order.

Date of experience : 10 January 2024

As far as receiving the material…

As far as receiving the material goes... Book delivered on promised date, and good follow up by Knetbooks.

Date of experience : 08 January 2024

May We Suggest?

Is this it, how about this, search results.

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Knetbooks vs Textbooks

Monday, April 1st

2024 College Textbook Store Reviews

• Free Standard shipping on all orders
• Prepaid UPS return labels
• Flexible rental options
• Text reminders for due dates
• Highlighting and note-taking allowed within reasonable limits
• Positive customer reviews and high ratings

Founded in 2009, Knetbooks quickly gained popularity by offering low prices and a user-friendly textbook rental process. With a wide selection of rentals, faster shipping, and improved customer support after being acquired by a major textbook retailer in 2011, Knetbooks remains committed to their mission of making college more affordable. They have saved over $46 million for more than 400,000 students. They not only offer free standard shipping, but also prepaid return labels. You can highlight in your rental textbooks and extend your rental period at any time. Knetbooks has received thousands of positive reviews for their ease of use, fair pricing, and effective service.

• 10 million books in stock
• Up to 90% off retail prices
• Free shipping on orders over $25
• Guaranteed Cash Back feature in place of renting
• High inspection standards for used textbooks
• Buyback quotes locked in for 30 days
• Positive customer feedback
• Supplemental materials included in order when in title
• Good customer support
• Sincerity and understanding of students' needs

Textbooks has been in business since 2006 and is designed for students, parents, readers, and tech enthusiasts. Their strong points include 90% off retail prices, free shipping on orders over $25, and a Guaranteed Cash Back feature. With over 10 million books in stock, Textbooks provides a wide selection for budget-conscious students. They have high inspection standards for used textbooks and buyback quotes that are locked in for 30 days. Despite some issues with search functionality and eTextbooks that could be improved, Textbooks is dedicated to serving its community and offers value and reliability to its customers.

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The 10 Best College Textbook Stores

Where can you find the cheapest college textbooks.

Picture this: Emma is a sophomore majoring in Economics. A new semester is approaching, and she's been handed her list of required readings. Instead of braving the long lines at the campus bookstore and potentially paying high prices, she turns to online college textbook stores.

In a matter of minutes, she's located every textbook she needs, some at heavily discounted prices or even available for rent. Not only does she save money, but she also saves time, making her semester preparations smooth and hassle-free. Right on, Emma!

College Textbook Store FAQ

Do colleges and universities still use print textbooks, or are they mostly digital, how much do textbooks cost, why would i buy my textbooks online instead of my campus bookstore, can i buy good used textbooks online, how much will i pay for shipping, is it true that i can rent my textbooks instead of buying them, what if the textbook comes and isn't what i needed can i exchange it or get a refund, are online textbook stores legitimate.

Continued from above...

Online college textbook stores have revolutionized the way students acquire their academic resources. These platforms offer a convenient, often cheaper, alternative to traditional brick-and-mortar stores. With just a few clicks, students can purchase new or used books, rent textbooks, or even access digital versions.

How much could you save? In some cases, students might spend over $1,000 per semester on required course materials, especially if they are studying in fields that require expensive textbooks or access codes for online resources. It's obvious that every penny counts, so why not take advantage of every possible way to get your textbooks for less money? You could cut that $1,000 in half (or even more) by skipping the school bookstore and opting to source your books online.

When choosing a college textbook retailer, it's important to consider several factors to be sure you get the best deal and the resources you need. Here are some factors to keep in mind:

• Cost. How much does the textbook cost on this site compared to others? Look for competitive prices. Are there any special deals or discounts? It's always a win to save some money.
• Selection. Does the website have the textbooks you need? Check if they offer both e-books and physical copies. It's best to have choices to fit your study style.
• Shipping and return policy. Can they get your textbook to you before classes start? Consider shipping costs and speed. If the textbook isn't what you meant to order, is returning it easy? A good return policy can save you from headaches later on.
• Access codes. Do you need an online code for your course? Some books come with codes for online materials. If buying used or renting, is the code still valid? Make sure you're getting everything you need.

Top Consumer Reviews has reviewed and ranked the best online stores to buy college textbooks, both secondhand and new. We hope these reviews help you get the books you need for school quickly and without spending too much.

Compare College Textbook Stores

Select any 2 College Textbook Stores to compare them head to head

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