© 2019 Kepner-Tregoe | All rights reserved
ABOUT KEPNER-TREGOE
For sixty years, KT has empowered companies to solve thousands of problems. We’ve had a front-row seat to help our clients navigate major business milestones. Sixty years of inquisitive teams asking the right questions that propel businesses forward. Sixty years of empowering organizations to become better. We’ve helped organizations tackle questions both large and small from tactical to the most strategic. This ongoing dialog has helped plant managers optimize people and processes and helped IT managers avert data and security breaches.
"I used to be afraid to be assigned a root cause evaluation, but not anymore. I know that I just need to follow a systematic process and get the right people involved."
– Maintenance Supervisor
KT'S PROBLEM SOLVING BASICS
$99 eLearning Course
WORKSHOP NAME Problem Solving Basics
COURSE TYPE Self-Paced, Online
OVERVIEW Research shows that the #1 skill organizations will require by 2020 is the ability to solve complex problems. The key to being an effective problem solver is knowing which type of problem you’re trying to solve, the tools to use, and how they complement each other. In this 90-minute, self-paced course, you will learn about the problem solving ecosystem, the basics of the different tools available, and when to employ each tool.
YOU SHOULD TAKE THIS IF YOU... 1. Feel overwhelmed by the different types of problems you're asked to solve 2. Have heard about (and maybe used) many different problem-solving tools, like 5 Whys, Fishbones, Six Sigma, and IS/IS NOTs, but don't know which to choose 3. Want a brief overview of Kepner-Tregoe's Problem Analysis, the root cause analysis tool that helped bring home Apollo 13
WHAT YOU WILL LEARN 1. How to identify the type of problem you are trying to solve 2. How to choose the right tool to fix each problem 3. How each tool can work effectively with KT’s Problem Analysis to solve the toughest problems
PROVEN SUCCESS ACROSS MULTIPLE INDUSTRIES
MANUFACTURING
FINANCIAL SERVICES
FOOD & BEVERAGE
116 Village Blvd., Suite 300 Princeton, NJ 08540 US
+1 609-921-2806 Toll Free: 800-537-6378
CONSUMER PRODUCTS
TRY A PREVIEW OF PROBLEM SOLVING BASICS FOR FREE
Learn the basics of problem solving tools and methods.
Problem Solving Basics $99 eLearning Course
Simulation-based training solutions
Learning best-practice problem solving techniques using state-of-the-art simulation technology, engineers have gaming systems at home – let´s give them one at work to make learning fun.
Our simulation-based programs that feature robots and gamification, bring the fun into learning with interactive and responsive troubleshooting exercises.
Learning through simulation helps individuals develop a deeper understanding of complex concepts and provides the opportunity to experience consequences of their actions in a safe to fail environment.
We know there is no substitute for hands-on experience with troubleshooting. That is why our simulation has realistic elements such as time pressure and “information overload” embedded into the experience, creating a sense of urgency and risk – just like problem solving in day-to-day work environments.
It also creates a highly engaging and collaborative team-building experience. Working through exercises together, celebrating successes, and overcoming setbacks, strengthens bonds and helps develop a team spirit between group members. Virtually all our participants state that their team-collaboration skills, and confidence in their peers, has been improved!
At KT, we are committed to continuously improving the learner experience and the return-on-investment for our clients. We have invested in innovative simulation learning experiences to help learners become active participants in the learning journey, leading to more immediate and deeper skill development, which leads to faster and more impactful business results.
Benefits of Simulation-based learning
Simulation offerings.
Frontline for Operations →
Frontline for ITSM & Tech Support →
Troubleshooting Simulation →
Risk Mitigation for Operations →
Risk Mitigation for IT →
Troubleshooting Simulation Team Championship →
Subscribe to the KT Newsletter
CIMBA Italy
Kepner-Tregoe Problem Solving & Decision Making
The Kepner-Tregoe (KT) CIMBA Learning Alliance was born out of CIMBA’s recognition that KT was not only one of the originators of managerial thinking process tools, but it is also one of the best at articulating and applying to solve problems. Our MBA students have the opportunity to earn a KT problem solving and decision making (PSDM) certification during their time at CIMBA. Also, the KT PSDM tools are integrated into many of CIMBA’s classes, activities, and projects.
The KT process for problem solving and decision making is used and taught in major organizations worldwide. It is a conscious, step-by-step approach for successfully solving problems, making good decisions, and analyzing potential risks and opportunities. The innovative methodologies help you maximize your critical thinking skills, systematically organize and prioritize information, set objectives, evaluate alternatives, and analyze impact. KT provides you with a common language and process that allows people with diverse content knowledge and skills to successfully resolve issues.
What you will learn
By learning the methodology, you will develop specific questioning techniques that will improve your ability to:
- Deal rationally and constructively with emergency situations
- Use a common language to improve communication
- Learn how to formulate questions in order to obtain relevant answers
- Break down large concerns into manageable pieces and prioritize them
- Find the true cause of a problem before investing in expensive corrections
- Learn a problem-solving process you can use under extreme time pressure
- Learn to manage risk
- Develop preventive actions to protect your plans
- Justify your recommendations to higher levels of management with structured thinking and documentation
How you will learn
The PSDM workshop is configured into a proven, systematic learning design. The process consists of the following:
- Exercises structured to help you discover your current skills and tendencies
- Concept discussions and full group briefings
- Practice exercises with feedback
- Opportunities to apply rational process concepts to your priority issues
You will learn the rational process concepts in full group, then practice and apply them individually or in small groups. This will enable you to test your understanding of the concepts and benefit from a variety of perspectives.
- Our Courses
Problem Solving Decision Making - Instructor Led Virtual Workshop
Workshop overview.
When faced with a problem or decision, you need the right answer—and fast. For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals find the root cause of problems faster, make better decisions, manage risk, and prioritize what to work on first. KT's instructors will ensure you're ready use these skills back on the job to make an impact where you work.
Skills Developed
Skills developed during KT’s Problem Solving & Decision Making workshop enable you to:
- Conduct root cause analysis (RCA) on complex problems.
- Make tough decisions aligned with operational priorities.
- Identify and plan for the resolution of high-priority issues.
- Understand and proactively manage risks and opportunities.
- Ask the right questions to find hidden insight.
Duration: 3 consecutive days, 10 am to 6 pm EST, online-only
Learning Tools Included: All workshop attendees will get access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership.
Certification Credits: 2.1 CEUs
Training Options: This session is available by WebEx from your home or office by laptop/workstation.
Added to your cart:
IMAGES
VIDEO
COMMENTS
$149.00. Quantity. Add to cart. Don’t have the time or budget for full training? Become more aware of Kepner-Tregoe Problem Analysis with this introduction course. The Kepner-Tregoe Problem Analysis (PA) tool has been used for over 60 years by problem solvers globally to find root cause.
Problem Solving Basics. COURSE TYPE. Self-Paced, Online. OVERVIEW. Research shows that the #1 skill organizations will require by 2020 is the ability to solve complex problems. The key to being an effective problem solver is knowing which type of problem you’re trying to solve, the tools to use, and how they complement each other.
In this 5-pack of courses, you'll be introduced to the problem-solving ecosystem with Problem Solving Basics and then KT Problem Analysis, Decision Analysis, Potential Problem Analysis, and Situation Appraisal and complete a short knowledge assessment after each.
Available as: Public class. Virtual. Languages: EN. Essentials. Request in-house class offer. Kepner-Tregoe LiveOnLine provides individuals and teams an efficient way to learn KT’s Clear-Thinking processes from wherever they are—with no travel required.
Learning best-practice Problem Solving techniques using state-of-the-art simulation technology. Engineers have gaming systems at home – let´s give them one at work to make learning fun! Our simulation-based programs that feature robots and gamification, bring the fun into learning with interactive and responsive troubleshooting exercises.
The KT process for problem solving and decision making is used and taught in major organizations worldwide. It is a conscious, step-by-step approach for successfully solving problems, making good decisions, and analyzing potential risks and opportunities.
Multiagent Reinforcement Learning (MARL) has been well-adopted due to its exceptional ability to solve multiagent decision-making problems. To further enhance learning efficiency, knowledge transfer algorithms have been developed, among which experience-sharing-based and actionadvising-based transfer strategies share the mainstream. However, it is notable that, although there exist many ...
Skills developed during KT’s Problem Solving & Decision Making workshop enable you to: Conduct root cause analysis (RCA) on complex problems. Make tough decisions aligned with operational priorities. Identify and plan for the resolution of high-priority issues. Understand and proactively manage risks and opportunities.
The KT Problem Solving Learning Path provides a foundational understanding of Kepner-Tregoe’s Situation Appraisal and Problem Analysis methodologies. The Learning Path combines the power of dynamic application-based eLearning with practical exercises.
KT builds advanced critical thinking skills that optimize data, knowledge and experience to solve problems, make decisions, set priorities and manage risk. KT provides a foundation for working purposefully in a challenging environment.