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Oral Communication: Examples, Importance, Types & Features

Table of Contents

Among the various forms of communication, oral communication stands out as a fundamental and powerful tool. In this guide, we will explore its definition, importance, and various forms, while providing practical tips, examples, and strategies to enhance your oral communication skills.

Definition of oral communication

“Oral communication is the process of sharing information and creating meaning through the use of spoken language, including both formal and informal interactions.” Author: Julia T. Wood Reference: Wood, J. T. (2012). Interpersonal communication: Everyday encounters. Cengage Learning.

What is oral communication? 

The process of exchanging information, thoughts, and ideas through spoken words is commonly referred to as oral communication. It is a fundamental form of human communication that allows individuals to interact, express themselves, and convey messages directly to others using speech.

Oral communication covers various aspects, including speaking, listening, and understanding. It is a dynamic process involving both verbal and nonverbal cues such as tone of voice, facial expressions, gestures, and body language.

Nature of oral communication 

The nature of oral communication is essentially dynamic and interactive. Unlike written communication, which relies on written words, oral communication involves direct interaction between individuals through spoken words. It allows for real-time exchanges, immediate feedback, and the ability to respond to the needs of the situation and audience.

Alongside spoken words, oral communication incorporates nonverbal cues, including facial expressions, body language, and tone of voice.  These cues can greatly enhance the message being conveyed. 

Purpose of oral communication

Oral communication aims to effectively convey information through clear and concise vocal words. It fosters interaction, and relationship building, and facilitates collaboration among individuals.

Effective oral communication skills are vital in personal, and professional settings as they enable individuals to express themselves, listen actively, and respond appropriately to the needs of others.

Characteristics of oral communication 

There are several key characteristics of oral communication that shape how it is used and understood. Understanding these characteristics is essential for developing effective oral communication skills and successfully navigating interpersonal interactions in various settings. These characteristics include:

1/ Dynamic and interactive: Oral communication involves a two-way exchange of information between a speaker and a listener. It is an interactive process that allows instant feedback and clarification.

2/ Verbal and nonverbal cues: Oral communication includes the use of spoken words as well as nonverbal cues like facial expressions, tone of voice, and body language.

3/ Less formal: Oral communication is often less formal than written communication and may involve informal language. However, the level of formality can vary depending on the context of the communication.

4/ Spoken Words: Oral communication relies on spoken words as the primary medium of conveying messages. It involves the use of language, including vocabulary, grammar, and pronunciation, to express thoughts and ideas. 

5/ Contextual and Situational: Oral communication is highly dependent on the context and situation in which it takes place. Factors such as the audience, purpose, and cultural background influence the language, tone, and style used by the speaker. 

Further Reading: What are the characteristics of oral communication

Types of oral communication 

Oral communication can be categorized into several types based on different contexts and purposes. Each type has its own specific characteristics and purposes, and being proficient in each type of oral communication is crucial for effective interpersonal interactions. Here are some common types of oral communication:

List-of-Six-common-types-of-oral-communication

1/ Group Discussions: Group discussions involve multiple participants engaging in an exchange of ideas, opinions, and perspectives on a specific topic. This type of oral communication enhances collaboration, problem-solving, and decision-making within a team.

2/ Public Speaking: This type of communication involves one individual speaking to a large group of people. Public speaking is often used for informative or persuasive purposes, such as delivering a keynote speech or presenting a proposal.

3/ Interviewing: This type of communication involves one individual asking questions of another individual. Interviews are often used in job interviews, media interviews, and research interviews.

4/ Video Conferencing: This form of communication is similar to face-to-face communication but takes place over video conferencing software. Video conferencing proves beneficial for remote teams and individuals unable to meet in private.

5/ Telephonic Communication: This type of communication involves two or more individuals communicating over the phone. Telephonic communication is useful for situations where face-to-face communication is not possible or practical, such as in long-distance relationships or business negotiations.

6/ Informal Conversations: Informal conversations occur when individuals engage in casual and Unplanned discussions with each other. Informal conversations occur in everyday settings such as social gatherings, family interactions, and friendly conversations.

Examples of oral communication 

Examples of oral communication channels 

  • Oral Reports
  • Interpersonal Conversations
  • Speeches and Lectures
  • Customer Service Calls
  • Team Huddles
  • Radio Broadcasting

Oral communication tools examples 

  • Voice Assistants: Virtual assistants activated by voice commands, such as Amazon Alexa and Google Assistant, offer convenient and hands-free interaction.
  • Voice Recorders: Portable voice recorders or smartphone voice recording apps.
  • Video Conferencing Tools: Video conferencing platforms like Zoom or Google Meet.
A demonstration of how we use Google Meet for day-to-day oral communication for remote working.
  • VoIP (Voice over Internet Protocol): VoIP services, such as Skype, or Nextiva.
  • Telephones: Traditional landline phones and mobile phones.

Elements of oral communication 

1/ Speaker: The speaker is the individual or source who initiates and delivers the oral message. They are responsible for formulating their thoughts, organizing the message, and selecting appropriate language and delivery style to effectively communicate their ideas to the listener(s).

2/ Message: The message refers to the content and information intended by the speaker for communication. It combines both verbal and nonverbal components, such as words, tone of voice, facial expressions, gestures, and body language.

3/ Listener: The listener is the recipient of the oral communication. They receive process, and interpret the speaker’s message. 

4/ Feedback: Feedback is the response given by the listener(s) to the message conveyed by the speaker. It can be verbal or nonverbal and helps the speaker understand the effectiveness of their communication.

5/ Channel: The channel refers to the medium or mode of communication used to transmit the oral message. It can include face-to-face conversations, telephone calls, video conferences, presentations, and more.

6/ Context: The context includes the environment in which oral communication occurs. It includes factors like physical location, cultural norms, social dynamics, and the topic of communication.

7/ Noise: Noise encompasses any form of interference or barriers that affects the smooth flow of effective communication . It can be external noise like distractions or internal noise like language barriers .

8/ Purpose: The purpose of oral communication is the objective or intention behind the communication.

What are oral communication skills? 

Oral communication skills refer to the abilities and competencies that enable individuals to effectively convey their ideas, thoughts, and messages through spoken words.

These skills involve using language, tone of voice, body language, and other forms of nonverbal communication to engage listeners and convey messages clearly and persuasively.

1/ Active Listening skills: Active listening is a crucial skill in oral communication. It involves fully focusing on and understanding the speaker’s message, responding appropriately, and providing feedback or clarification when necessary. 

2/ Presentation Skills: Presentation skills involve effectively delivering information to an audience in a well-organized manner. These skills encompass organizing content, using visual aids effectively, maintaining audience engagement, and delivering a confident and impactful presentation.

3/ Flexibility and Adaptability skills: Being flexible and adaptable in oral communication allows individuals to adjust their message, language, and approach based on the needs and preferences of the audience. It involves being open to different communication styles, cultural differences, and unexpected changes in the communication context.

4/ Conversation Skills: Conversation skills refer to the ability to engage in meaningful and productive conversations with others. This involves initiating and maintaining conversations and showing interest in others’ contributions.

5/ Discussion Skills : It involves participating in structured group discussions. It involves contributing ideas, listening to others, and providing feedback or responses. Effective discussion skills can help facilitate group decision-making, resolve conflicts, and promote collaboration and teamwork.

6/ Telephonic Communication Skills : Telephonic skills involve the ability to communicate effectively over the telephone. It includes speaking clearly and audibly, using appropriate language and tone, and being attentive to the listener’s needs and concerns.

Techniques for improving oral communication skills 

  • Practice Active Listening: Actively listening to others is a fundamental aspect of effective oral communication. Practice focusing your attention on the speaker, avoiding distractions can help you improve your oral communication skills.  Active listening encompasses three key aspects : 
  • Cognitive: This involves actively paying attention to all information being communicated.
  • Emotional: This aspect involves remaining calm and compassionate during the conversation.
  • Behavioral: The final aspect of active listening involves conveying interest and comprehension both verbally and nonverbally.
  • Expand Vocabulary: Enhancing your vocabulary can improve your ability to express ideas accurately and precisely.
  • Use appropriate tone and pitch: Adapt your tone and pitch to match the context and audience.
  • Seek Opportunities for Conversations and Discussions: Engage in conversations and discussions with others as much as possible.
  • Use Visualization Techniques: Before important presentations or conversations, visualize yourself speaking confidently and effectively.
  • Seek feedback and practice: Actively seek feedback from trusted individuals, such as mentors or colleagues, and work on areas that need improvement.

Benefits of improving oral communication skills 

Improving oral communication skills can bring a range of benefits to both personal and professional environments. For instance, it can enhance one’s ability to express ideas clearly and effectively, which can help in building strong relationships, both at work and in personal space. 

Moreover, clear communication can also help in avoiding misunderstandings, reduce conflicts, and promote collaboration and teamwork. Additionally, it can improve one’s public speaking abilities, which can help in presentations and speaking engagements. 

Importance of oral communication 

Effective interpersonal interactions rely heavily on oral communication. It allows us to express our thoughts, emotions, and ideas and enables us to understand others more deeply. Strong oral communication also fosters positive relationships, builds trust, and facilitates collaboration.

  • Clarity and understanding: Through oral communication, individuals can effectively express complex ideas and information with clarity. It promotes better understanding and minimizes confusion or misinterpretation.
  • Collaboration and teamwork: Effective oral communication is crucial for successful collaboration and teamwork. It enables individuals to exchange ideas, provide feedback, and work together towards common goals.
  • Enhance Customer Service: In customer-facing roles, oral communication is essential for providing exceptional service. Clear communication helps understand customer needs, address concerns, and provide solutions.
  • Persuasion and influence: Oral communication is a key tool for persuasion and influence. Through effective speaking skills, individuals can convince others to adopt their viewpoints, take action, or change their behavior.
  • Problem-Solving: Effective oral communication is crucial for problem-solving and decision-making processes. It allows for effective sharing of information, active listening, and collaborative discussions.

Significance of oral communication at the organization level 

Oral communication holds immense significance at the organizational level as it impacts various aspects of operations, leadership, decision-making, and external interactions. Effective oral communication ensures smooth information flow and coordination, improving productivity and collaboration within the organization.

It plays a critical role in leadership, allowing leaders to articulate their vision and inspire teams. Decision-making processes benefit from clear communication, facilitating informed discussions and consensus. Externally, effective oral communication builds relationships and satisfaction with stakeholders.

Role of oral communication in a professional context 

In a professional context, oral communication plays a pivotal role in several aspects. It is essential for effective presentations and public speaking, allowing professionals to convey their ideas, and influence decision-making.

In fact, the Corporate Recruiters Survey indicates that oral communication skills are at the top of the list of abilities and skills that employers seek in their candidates.

Furthermore, oral communication is crucial in meetings and discussions, enabling effective collaboration, brainstorming, and problem-solving. It facilitates clear and concise instructions, and delegation, enhancing management abilities.

Overall, oral communication in a professional context is the cornerstone of effective teamwork, leadership, client interactions, and career advancement.

Methods of oral communication 

The methods of oral communication can be divided into two categories, mechanical channels, and non-mechanical channels: 

Methods-of-oral-communication-devided-into-mechanical-and-non-mechanical-channels

The mechanical channels include:

  • Telephone conversations: Communication using telephones, where spoken messages are transmitted electronically.
  • Voicemail: Leaving voice messages on an answering machine or voicemail system for others to listen to later.
  • Conference calls: Communication between multiple parties in different locations through a telephonic connection, allowing for group discussions.
  • Television broadcasting: Transmitting spoken messages along with visual content to a wide audience through television channels.
  • Automated phone systems: Interactive voice response (IVR) systems that use pre-recorded prompts and voice recognition to provide information to appropriate destinations.

Non-Mechanical Channels 

  • Debates: Structured discussions involve participants presenting arguments and counterarguments on a specific topic in an organized manner
  • Interviews: Verbal exchanges between an interviewer and interviewee(s), often used for research or employment purposes.
  • Speeches: Prepared and structured presentations that convey a message or express thoughts and opinions, often delivered at public events.
  • Conferences: Organized events that bring together experts, and professionals in a specific field to share information, discuss ideas, and network.

Modes of oral communication

Understanding the various modes of oral communication can help individuals effectively adapt their communication strategies based on the context, purpose, and audience involved in a given interaction.

There are two broad modes of oral communication: 

1/ Intrapersonal communication: Intrapersonal communication refers to the mode of communication that occurs within an individual’s own mind. It involves the internal exchange and processing of thoughts and ideas. While it may not involve direct interaction with others, intrapersonal communication is essential for self-reflection, self-analysis, and decision-making.

2/ Interpersonal communication: This mode involves communication between two or more people in a face-to-face interaction, with each person taking turns to speak and listen. Interpersonal communication can be either formal or informal, and it is used in a variety of contexts, including personal relationships, business transactions, and social interactions.

Different styles of oral communication

There are several styles that individuals can employ when communicating orally, depending on the context, purpose, and audience. Here are a few common styles:

1/ Formal style: This style of oral communication is characterized by a structured and professional approach. It is commonly utilized in formal scenarios such as business meetings, presentations, or public speaking engagements.

2/ Persuasive style: This style of oral communication aims to influence or persuade the audience. It is often used in sales presentations, debates, or negotiations.

3/ Interactive style: Interactive style of oral communication involves active participation and engagement between the speaker and the audience.

4/ Storytelling style: This style involves the art of storytelling to captivate and engage the audience. It is often used in presentations, speeches, or public performances.

5/ Assertive style: Assertive style focuses on expressing thoughts, opinions, and needs confidently. 

These are just a few examples of different styles of oral communication. It’s important to note that individuals may employ a combination of styles depending on the specific communication context. 

Media of oral communication 

In oral communication, the term “media” denotes the various means or channels through which information is transmitted. Vocal communication can be conveyed through various media, which can impact the message’s effectiveness and reach. Here are a few common media of oral communication:

  • Broadcasting: Broadcasting involves transmitting oral communication through mass media channels such as television or radio. It allows for the spread of information to a large audience, but it is typically a one-way communication channel.
  • Video conferencing: Video conferencing combines audio and video to enable communication between individuals or groups in different locations. It allows for visual and verbal communication, which can enhance the effectiveness of communication in remote settings.
  • Press Conference: A press conference is a media event where a spokesperson or organization addresses the press and journalists to make announcements, provide information, or respond to questions. It allows for oral communication between the spokesperson and the media. 
  • Teleconferences : Teleconferences involve audio communication between multiple participants who are located in different places. It allows individuals or groups to hold meetings or discussions remotely, using telephonic connections or audio conferencing tools.
  • Grapevine: Grapevine refers to the informal and unofficial communication network within an organization or community. It involves the transmission of information, rumors, or gossip through oral channels among individuals.

Principles of effective oral communication 

The following principles serve as guidelines for enhancing the effectiveness of oral communication, allowing speakers to deliver their messages clearly and achieve the desired communication outcomes.

1/ Preparation: Effective oral communication requires proper planning and preparation, including understanding the audience, and determining the topic, timing, and other relevant factors.

2/ Clarity of Pronunciation: Clear and correct pronunciation is crucial for ensuring that the oral message is understood by the receivers. As communication can become confusing when there is a lack of clarity in the message being conveyed.

3/ Natural Voice: Using a natural voice helps maintain the authenticity and effectiveness of oral communication. Avoiding artificial or unnatural tones enhances the overall impact.

4/ Logical Sequence: Organizing ideas in a logical and sequential manner enhances the communicative and appealing nature of the message. 

5/ Use of Suitable Words: Choosing appropriate and familiar words is crucial in oral communication. A simple and common language helps ensure that the receiver can easily understand and respond to the message.

6/ Courtesy: Demonstrating courtesy while addressing listeners creates a positive impression and fosters effective communication. 

7/ Emotional Control: Effective oral communication requires the speaker to maintain emotional control. 

8/ Control of Gesticulation: Conscious control of gestures is important in oral communication. Avoiding excessive or distracting gesticulation ensures that the focus remains on the message. 

Further Reading: Guidelines for effective oral communication

Similarities between principles of oral communication and written communication 

Both oral and written communication share fundamental principles that contribute to effective communication. Starting with clarity which is essential in both forms, emphasizing the need for clear and concise messages.

Understanding the audience which ensures that the message is tailored to the needs and interests of the receiver. Effective communication in both forms requires careful planning and preparation. Additionally, the use of appropriate tone and style enhances communication in both oral presentations and written documents. 

Related Reading: Similarities of Oral and written communication

Barries of oral communication 

  • Technical barriers: Problems with equipment, technology, or software can interfere with good oral communication, especially in remote or virtual settings.
  • Semantic barriers: Misinterpretation of words, phrases, or symbols due to ambiguity, double meanings, or lack of context can hinder the clarity and effectiveness of oral communication.
Related Reading: What are Semantic barriers of communication 
  • Language barriers: When the speaker and the listener don’t share a common language or when the speaker uses jargon, technical language, or unfamiliar words, it can create communication barriers.
  • Physical barriers: Factors in the environment, such as noise, distance, and unfavorable conditions, can pose challenges to mutual understanding between the speaker and listener.
Related Reading : What are physical barriers in communication 
  • Lack of attention and active listening: When listeners are distracted, disengaged, or not actively paying attention to the speaker, it can hinder effective communication.
  • Lack of feedback: Feedback plays a crucial role in oral communication as it allows the speaker to gauge the listener’s understanding and adjust their message accordingly. When there is a lack of feedback it can hamper effective communication.

Difference between communication and oral communication

Oral communication vs aural communication, oral vs purposive communication, oral communication vs public speaking, advantages and disadvantages of oral communication.

Further Reading: Strength and Weakness of oral communication

Advantages of written communication over oral communication 

Written communication has several advantages over oral communication. Firstly, written communication is permanent, which means that the message can be revisited, reviewed, and referred back to if needed. Secondly, written communication is more precise and accurate, as it allows the writer to carefully choose the words and phrasing they use to convey their message.

Further Reading: Advantages of written communication over oral communication

Advantages of oral presentation 

The oral presentation has several advantages that make it a powerful communication tool. One significant advantage is the ability to provide the opportunity for speakers to use body language, and tone to engage with the audience and create a strong emotional connection. Additionally, oral presentations allow for immediate feedback from the audience, which can help speakers to adjust their message in real-time.

Importance of audio visual aid on oral communication 

Audiovisual aids are essential in oral communication as they enhance the effectiveness of the message by making it more engaging and memorable for the audience. It plays a crucial role in illustrating complex ideas and reinforcing key points, enhancing the overall verbal message. By using visual aids, the speaker can also maintain the audience’s attention, reducing the likelihood of distraction and increasing their engagement with the message.

Related Reading: Audio-visual communication advantages and Disadvantages

What factors to consider while choosing oral communication 

When choosing oral communication as a means of conveying your message, there are several important factors to consider:

  • Purpose and Audience: Clearly define the purpose of the communication and identify the target audience.
  • Clarity: Focus on clarity and simplicity in your message.
  • Content and Structure: Determine the key points and information to be delivered. 
  • Delivery Style: Consider the appropriate delivery style based on the nature of the message, audience, and context.
  • Timing: Consider the appropriate timing for your communication. 
  • Technology and Visual Aids: Assess the need for technology or visual aids to enhance your oral communication. 

Frequently Asked Question

Q1) what is oral communication and examples.

Ans: Oral communication involves communicating thoughts or concepts using spoken language. Examples include face-to-face conversations, phone calls, presentations, and group discussions.

Q2) Why is oral communication important?

Ans: Oral communication is important as it allows for immediate feedback, clarification, and personal connection, facilitating effective understanding and collaboration among individuals or within a group.

Q3) What is oral information?

Ans: Oral information refers to the transmission of knowledge or data through spoken words or verbal communication rather than in written or visual form.

Q4) What is oral communication in business communication?

Ans: Oral communication in business communication involves the verbal exchange of information, ideas, and instructions within an organizational context, such as meetings, negotiations, presentations, and interpersonal interactions.

Q5) What is another name for oral communication?

Ans: Another name for oral communication is spoken communication.

Q6) What is oral language?

Ans: Oral language refers to the ability to communicate effectively using spoken words. It encompasses vocabulary, grammar, pronunciation, and fluency in a particular language.

Q7) What is an oral presentation?

Ans: An oral presentation involves verbally conveying findings to an audience through spoken delivery. It often involves the use of visual aids and aims to inform, persuade, or entertain listeners.

Q8) Short note on oral communication?

Ans: Oral communication encompasses the interactive sharing of information. It allows for immediate interaction, feedback, and emotional connection, enhancing understanding and collaboration.

Q9) What is visual communication?

Ans: Visual communication refers to the conveyance of information or ideas through visual elements, such as graphs, charts, images, and videos, to effectively communicate and engage with an audience.

Q10) What is written communication?

Ans: Written communication utilizes written words as a means to effectively convey messages. It includes emails, reports, memos, letters, and other written forms of expression.

Q11) What is verbal communication?

Ans: Verbal communication is the use of spoken words to convey messages, ideas, or information between individuals or within a group. It includes face-to-face conversations, phone calls, and oral presentations.

Q12) What is non-verbal communication?

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The Importance Of Oral Communication

The South Korean film Parasite made history at the 2020 Oscars when it became the first non-English language film to…

683. 10 Behavioral Interview Questions To Prepare For

The South Korean film Parasite made history at the 2020 Oscars when it became the first non-English language film to win the Academy Award for Best Picture. For his acceptance speech, director Bong Joon Ho said, “Once you overcome the one-inch-tall barrier of subtitles, you will be introduced to so many more amazing films.”

Bong was trying to change the way people perceive foreign language films. And he did. His words resonated not just with the South Korean audience, but with moviegoers worldwide.

Not every speaker leaves a lasting impression on their audience. But imagine if you could always speak with impact in your professional setting.

Strong oral communication is one of the best skills you can have in the workplace. Not only can you move, persuade and encourage others to think and act differently, your speaking skills also help you stand out among your co-workers.

Let’s explore the importance of different types of oral communication you need to become a competent professional.

What Is Oral Communication?

Importance of oral communication, types of oral communication.

Oral communication is communicating with spoken words. It’s a verbal form of communication where you communicate your thoughts, present ideas and share information. Examples of oral communication are conversations with friends, family or colleagues, presentations and speeches.

Oral communication helps to build trust and reliability. The process of oral communication is more effective than an email or a text message. For important and sensitive conversations—such as salary negotiations and even conflict resolution, you can rely on oral communication to get your point across, avoid misunderstandings and minimize confusion.

In a professional setting, effective oral communication is important because it is built on transparency, understanding and trust. Your oral communication skills can boost morale, encourage improved performance and promote teamwork .

Here are some benefits of oral communication:

It saves time by letting you convey your message directly to the other person and getting their response immediately.

It’s the most secure form of communication for critical issues and important information

It helps to resolve conflicts with face-to-face communication

It’s a more transparent form of communication as it lets you  gauge how others react to your words

There are different examples of oral communication in a business setting. You need several oral communication skills for career advancement. Let’s look at different types of oral communication:

Elevator Pitch

Imagine you meet the CEO of your organization in the elevator. Now, you have 30 seconds to introduce yourself before they get out on the next floor. This is your elevator pitch. It’s a form of oral communication where you have to succinctly explain who you are and what you want from the other person.

Formal Conversations

These are common at work because you have to constantly interact with your managers, coworkers and stakeholders such as clients and customers. Formal conversations are crisp, direct and condensed. You have to get your point across in a few words because everyone has only limited time to spare.

Informal Conversations

These are conversations that you have with your team members or friends and family. They are mostly without an agenda. You can talk about your day, what you’re going to eat for lunch or discuss weekend plans. These are friendly conversations peppered with light banter.

Business Presentations

This is where you need to make the best use of your speaking skills. Public speaking is an important skill to develop if you want to command a room full of people. For this, you need to leverage Harappa’s LEP and PAM Frameworks as well as the Four Ps of Pitch, Projection, Pace and Pauses.

Speeches are important in businesses like event management or community outreach. In a corporate setup, speeches are reserved for top management and leaders.

Arming yourself with effective oral communication skills will boost your confidence, prepare you for challenging tasks like meeting and impressing clients.

Harappa Education’s Speaking Effectively course is carefully designed to teach you how to improve your communication skills. You’ll learn about both oral and nonverbal communication with important frameworks like the Rule of Three and Aristotle’s Appeals of logic, credibility and emotion. Persuade your audience, deliver well-crafted ideas and connect with others with advanced speaking skills.

Explore topics & skills such as Public Speaking , Verbal Communication , Speaking Skills & Oratory Skills from Harappa Diaries and learn to express your ideas with confidence.

Reskilling Programs

L&D leaders need to look for reskilling programs that meet organizational goals and employee aspirations. The first step to doing this is to understand the skills gaps and identify what’s necessary. An effective reskilling program will be one that is scalable and measurable. Companies need to understand their immediate goals and prepare for future requirements when considering which employees to reskill.

Are you still uncertain about the kind of reskilling program you should opt for?  Speak to our expert   to understand what will work best for your organization and employees.

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Oral Communication: Definitions, Importance, Methods, Types, Advantages, and Disadvantages

  • Post author: Anuj Kumar
  • Post published: 18 October 2021
  • Post category: Communication / Journalism / Soft Skills
  • Post comments: 0 Comments

Table of Contents

  • 1 What is Oral Communication?
  • 2 Definitions of Oral Communication
  • 3.1 Clear Pronunciation
  • 3.2 Brevity
  • 3.3 Precision
  • 3.4 Conviction
  • 3.5 Logical Sequence
  • 3.6 Appropriate Word Choice
  • 3.7 Use natural voice
  • 3.8 Communicate With Right Person
  • 3.9 Do Not Get Guided by Assumptions
  • 3.10 Look for Feedback
  • 3.11 Allow to Ask Questions
  • 4.1 Face-to-Face Conversation
  • 4.2 Telephone
  • 4.3 Presentation
  • 4.4 Public Speech
  • 4.5 Interview
  • 4.6 Meeting
  • 5.1 Speak in a Clear, Confident Strong Voice
  • 5.2 Be Coherent
  • 5.3 Avoid Using Filler Words
  • 5.4 Be an Active Listener
  • 6 Advantages and Disadvantages of Oral Communication
  • 7.1 Quickness in Exchange of Ideas
  • 7.2 Immediate Feedback
  • 7.3 Flexibility
  • 7.4 Economic Sources
  • 7.5 Personal Touch
  • 7.6 Effective Source
  • 7.7 Saves Time and Increases Efficiency
  • 8.1 Unfit for Lengthy Message
  • 8.2 Unfit for Policy Matters
  • 8.3 Lack of Written Proof
  • 8.4 Expensive Method
  • 8.5 Lack of Clarity
  • 8.6 Misuse of Time
  • 8.7 Presence of Both the Parties Necessary
  • 9 Oral Mode is Used Where
  • 10.1 What is oral communication in one word?
  • 10.2 What is oral communication according to different authors?
  • 10.3 What is the importance of an oral communication essay?
  • 10.4 What are the methods of oral communication?
  • 10.5 What is oral communication according to the authors?
  • 10.6 What is the importance of oral communication?
  • 10.7 What are the six types of oral communication?
  • 10.8 What are the advantages of communication?
  • 10.9 What are the disadvantages of communication?
  • What is Oral Communication?

Oral communication implies communication through the mouth. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, and discussions are all forms of oral communication .

Oral communication is generally recommended when the communication matter is of a temporary kind or where a direct interaction is required. Face-to-face communication (meetings, lectures, conferences, interviews, etc.) is significant so as to build rapport and trust.

What is Oral Communication

In other words, Oral communication is the process of expressing information or ideas by talking. It is predominantly referred to as speech communication.

  • Definitions of Oral Communication

These are the following definitions of oral communication :

  • Importance of Oral Communication

The following are the importance of oral communication :

Clear Pronunciation

Logical sequence, appropriate word choice, use natural voice, communicate with right person, do not get guided by assumptions, look for feedback, allow to ask questions.

Importance of Oral Communication

The message should be pronounced clearly, otherwise, the receiver may not understand the words of the sender.

A brief message is considered the most effective factor since the receiver’s retention capacity is limited in oral communication . The sender should be as brief as possible.

The sender should ensure the exactness of the message. The only relevant issue should be included in the message and that too with accuracy.

The sender should believe in the facts that are being communicated to others. The oral presentation should evince the confidence of the sender.

The sender should present the message logically. The points to be spoken first and what should follow to convey the meaning and motives of the sender effectively to the receiver need to be looked into.

Words are symbols. They have no fixed or universal meanings. The meanings of words at that moment are in the mind of the sender. Therefore, the sender should select the words which are suitable and understandable to the other party and those which convey exactly the same meanings as the sender wanted.

A natural voice conveys integrity and conviction. It is advised to use a natural voice in oral communication .

It is essential to know with whom to communicate. If you communicate the right message to the wrong person, it may lead to a lot of problems. Be sure in recognizing the right person to communicate with.

Never assume that your listener has knowledge already of the subject matter. You may be wrong many times in such assumptions. You can be good only when you are confident in your message without any omission.

When communicating, if you are smart enough in collecting feedback verbally or non-verbally, you can quickly alter the message, if necessary.

It is important to give freedom to the receiver to rise questions whenever he feels ambiguity or confusion. In a way, the communicator should encourage the receiver to ask questions. Such questions are opportunities to clarify doubts.

Types of Oral Communication

These are the types of oral communication discussed below in detail:

Face-to-Face Conversation

Presentation, public speech.

Oral communication is best when it is face-to-face . A face-to-face setting is possible between two individuals or among a small group of people in an interview or in a small meeting; communication can flow both ways in these situations. There is always immediate feedback, which makes clarification possible.

Telephone talk depends entirely on the voice. It does not have the advantage of physical presence. Clarity of speech and skillful use of voice is important. There can be confusion between similar sounding words like pale and bale or between light and like.

Names and addresses communicated on the telephone are sometimes wrongly received. It is therefore customary to clarify spellings by saying C for Cuttack, B for Bal sore, and so on.

A presentation has a face-to-face setting. It is a formal and well-prepared talk on a specific topic, delivered to a knowledgeable and interested audience. Visual aids are used to enhance a presentation. The person who makes the presentation is expected to answer questions at the end.

It is the responsibility of the presenter to ensure that there is a clear understanding of all aspects of the topic among the audience.

A public speech or lecture, with or without microphones, has a face-to-face setting, but the distance between the speaker and audience is great; this distance increases as the audience gets larger, as in an open-air public meeting.

The purpose of a public speech may be to entertain, encourage and inspire. Much depends on the speaker’s skill in using gestures and using the microphone. Feedback is very little as the speaker can hardly see the facial expressions of people in the audience. A public speech is followed by applause rather than by questions from the audience.

An interview is a meeting in which a person or a panel of persons, who are the interviewers, ask questions from the interviewee. The purpose is, usually, to assess and judge whether it would be worthwhile to enter into a business relationship with the other.

Each side makes an assessment of the other. An interview is structured and is characterized by the question and answer type of communication .

Usually, a meeting involves many persons; there is a chairman or a leader who leads and guides the communication and maintains proper order. There is a fixed agenda, i.e., a list of issues to be discussed at the meeting.

Meetings are of many types, from the small committee meeting consisting of three or four persons to the large conference or the shareholders’ meeting. This type of oral communication is backed up by note-taking and writing up minutes.

  • Methods to Improve Oral Communication Skills

These are some methods to improve oral communication skills :

Speak in a Clear, Confident Strong Voice

Be coherent, avoid using filler words, be an active listener.

Methods to Improve Oral Communication Skills

one should speak in a confident, clear, and strong voice so that it is audible to everyone in the audience. Keep the pace of your speaking average, not very slow not very fast. While speaking, face the audience.

One should speak coherently with a concentration on your subject only. Try not to be distracted from your subject, try to prevent other thoughts at that time.

It is better to pause for a second rather than using filler words, such as “Yeah”, “So”, “Um”, and “Like” frequent use of filler words disturbs coherence and distracts the audience.

Verbal communication is a two-way process; you should, therefore, be an active listener too. Try to understand a question/query quickly, because it looks odd to ask to repeat the question.

Advantages and Disadvantages of Oral Communication

These are the following advantages and disadvantages of oral communication :

Advantages of Oral Communication

Disadvantages of oral communication.

Advantages and Disadvantages of Oral Communication

Following are the advantages of oral communication :

Quickness in Exchange of Ideas

Immediate feedback, flexibility, economic sources, personal touch, effective source, saves time and increases efficiency.

Advantages of Oral Communication

Quickness in Exchange of Ideas : The ideas can be conveyed to distant places quickly because this medium does not require the message to be written.

Immediate Feedback : Oral communication helps in understanding the extent to which the receiver has understood the message through his feelings during the course of the conversation.

Flexibility : Oral communication has an element of flexibility inherent in it. Flexibility means changing ideas according to the situation or changing ideas according to the interest of the receiver.

Economic Sources : It is an economic source of communication because the message is communicated only orally.

Personal Touch : Oral communication has a personal touch. Both sides can understand each other’s feelings, being face to face. The conversation takes place in a clean environment, which increases mutual confidence..

Effective Source : Oral Communication leaves much impression on the receiver. It is said that sometimes a thing can be communicated more effectively with the help of some sign. The use of signs or gesticulation can only be made in oral communication.

Saves Time and Increases Efficiency : This communication consumes less time and the superiors can utilize the time saved for some other more important work. As a result of this the efficiency of the sender increases.

Let’s discuss some disadvantages of oral communication :

Unfit for Lengthy Message

Unfit for policy matters, lack of written proof, expensive method, lack of clarity, misuse of time, presence of both the parties necessary.

Disadvantages of Oral Communication

Unfit for Lengthy Message : Oral communication is profitable in having a brief exchange of ideas only. It is not possible for the receiver to remember a long message.

Unfit for Policy Matters : Where policies, rules, or other important messages are to be communicated, oral communication has no importance.

Lack of Written Proof : In the case of oral communication no written proof is left for future reference. Therefore, sometimes difficulty has to be faced.

Expensive Method : When less important information is sent to distant places through telephone, etc. oral communication proves costly.

Lack of Clarity : This is possible when there is little time for conversation. Sometimes wrong can be uttered in a hurry, which can lead to adverse results.

Misuse of Time : Oral communication is considered a misuse of time when during meetings the conversation is lengthened unnecessarily. Parties involved in the communication waste their time in useless talks.

Presence of Both the Parties Necessary : In oral communication, it is essential for the sender and the receiver to be present face to face, it does not mean in the physical sense. But in written communication , one party is required.

  • Oral Mode is Used Where

These are the following points where we used oral mode :

  • Personal authentication is needed. e.g., between an officer and her personal secretary; a journalist and her source (“I heard it from a reliable source”)
  • Social or gregarious needs must be met. e.g.,’ speaking with a visiting delegation
  • Warmth and personal qualities are called for. e.g., group or team interaction
  • Exactitude and precision are not vitally important. e.g., brainstorming for ideas I
  • Situations demand maximum understanding. e.g., sorting out problems or differences between individuals, or between two groups such as administration and students.
  • An atmosphere of openness is desired. e.g., talks between management and. workers
  • Added impact is needed to get the receiver’s focus. e.g., a chairperson of an organization addressing the staff; a presidential or royal address to a nation
  • Decisions or information have to be communicated quickly. e.g., officers issuing officers during natural disasters such as floods or an earthquake
  • Confidential matters are to be discussed. e.g., exchange of positive or negative information about an organization or an individual. In the process of appointments or promotion or selection of individuals, a period of open discussion may precede the final decision that is recorded in writing.

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FAQ Related to Oral Communication

What is oral communication in one word.

Oral communication expresses ideas through the spoken word.

What is oral communication according to different authors?

Oral communication takes place when spoken words are used to transfer information and understanding from one person to another. BY S. K. Kapur

What is the importance of an oral communication essay?

The following are the importance of oral communication: Clear Pronunciation, Brevity, Precision, Conviction, Logical Sequence, Appropriate Word Choice, Use of natural voice, etc.

What are the methods of oral communication?

Following are some methods to improve oral communication skills: Speak in a Clear, Confident Strong Voice, Be Coherent, Avoid Using Filler Words, Be an Active Listener, etc.

What is oral communication according to the authors?

Oral communication expresses ideas through the spoken word. By  Bovee

What is the importance of oral communication?

Following are the importance of oral communication: 1. Clear Pronunciation 2. Brevity 3. Precision 4. Conviction 5. Logical Sequence 6. Appropriate Word Choice 7. Use a natural voice 8. Communicate With Right Person 9. Do Not Get Guided by Assumptions 10. Look for Feedback 11. Allow to Ask Questions.

What are the six types of oral communication?

These are the six types of oral communication: 1. Face-to-Face Conversation 2. Telephone 3. Presentation 4. Public Speech 5. Interview 6. Meeting.

What are the advantages of communication?

Advantages of Communication given below: 1. Quickness in Exchange of Ideas 2. Immediate Feedback 3. Flexibility 4. Economic Sources 5. Personal Touch 6. Effective Source 7. Saves Time and Increases Efficiency.

What are the disadvantages of communication?

Disadvantages of Communication: 1. Unfit for Lengthy Message 2. Unfit for Policy Matters 3. Lack of Written Proof 4. Expensive Method 5. Lack of Clarity 6. Misuse of Time 7. Presence of Both the Parties Necessary.

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Oral Communication: Meaning, Advantages, Limitations

Oral Communication: Meaning, Advantages, Limitations

Oral communication is the most widely used communication method throughout the world. In organizations, too, the managers extensively use oral communication. Mintzberg (1973) found that most managers spend 50-90% of their time talking to people.

Understand Oral Communication and its’ advantages, limitations, why oral communication, what phase, and where it is most effective!

What is oral communication.

Oral communication is verbal communication that communicates with the utterance of words or with spoken words. Oral communication involves face-to-face conversation, group discussions, telephone calls, and other situations in which the sender uses spoken words to communicate.

15 Advantages of Oral Communication

The popularity of oral communication results from its various benefits to the users. These merits are discussed below:

Oral communication is very fast in transmitting messages between senders and receivers. It helps managers expedite work by promptly delivering instructions to the working people. Oral communication today takes virtually no time due to effective mechanical devices.

Thus, oral communication is unparalleled to all other methods of communication.

Therefore, oral communication is direct communication and carries a personal touch of emotion and relationship. It helps develop cordial human relations with the other party in the communication. It also facilitates effective management of the organization.

Immediate Feedback

Oral communication makes immediate feedback possible. The sender can receive on-the-spot responses from the receiver about the favorable or unfavorable message. The sender can immediately rectify any misunderstanding by answering questions and explaining the message to the receiver.

Dynamism/Dynamic

Oral communication can easily be corrected and changed without any delay. It is direct verbal communication, so all types of mistakes and versions can be corrected and restated directly with the receiver.

The communicator can also change the message by observing the reaction or facial expressions of the audience , making the subject more attractive and motivating. This makes oral communication the most flexible method.

Effective for Illiterates

Oral communication is the only communication method for illiterate people, as they only understand oral messages.

In a country like India, oral communication has no alternative for contacting this section of people. Business organizations largely use oral communication for promotional marketing in countries with illiterate populations.

Oral communication helps keep messages containing information, events, or ideas secret, as there are no standing documents in written form.

Here, only the involved parties are the sender and receiver, and it is they who can keep the communication secret. The non-involvement of other parties in the process of communication makes it possible.

Least Misunderstanding

Oral communication has the least possibility of misunderstanding messages because every query is explained in detail during the course of communication directly with the receiver. So, there is nothing left ambiguous or confusing in oral communication.

Reduced Red Tape

Oral communication causes no delay in delivering messages to the receiver. Moreover, there is no formality to observe in the case of oral communication. This reduces unnecessary delays, i.e., red tape, in the flow of communication.

Informal Presentation

Oral communication does not generally require any formal chain of communication to follow. This frees the sender free from extra tension and attention in preparing and sending messages. This informality makes oral communication prompt, immediate, and effective.

Reduced Possibility for Distortion

Oral communication reduces the possibility of distorting any part of the content of the communication, as it is immediately objected to and corrected by the sender during the process of communication.

Personal Relations

Oral communication is direct and helps establish personal relations with the receiver, which is essential for businesspeople. Personal relations simplify many things and contribute to oral communication’s popularity.

Group Communication

Oral communication is the only method that can address a group of people at a time, such as at assemblies or meetings . A large gathering of people can be effectively communicated with through oral communication.

Less Costly

Oral communication is a less costly method of communication than written communication . It does not require the processing cost of written communication , assuming other cost items remain the same.

Oral communication can be adjusted to the mood of the receiver and influenced by the sender’s vital characteristics and vocal faculty. Therefore, oral communication is more effective than any other form of communication in obtaining the required response from the receiver.

Motivational

Oral communication helps motivate employees or people more effectively than other methods of communication. It can use personal, emotional, linguistic, and vocal forces to positively influence the behavior of the receiver(s) toward mutual goals.

11 Limitations of Oral Communication

Oral communication has some obvious limitations, which business people do not prefer in many situations. These limitations or disadvantages are discussed below:

Oral communication lacks a record unless it is preserved on tape. Therefore, it cannot be used as a reference or presented anywhere as a supporting document for any event or case.

Businesses require records or documents to make decisions or support future actions. Oral communication does not provide any supporting documentation due to its lack of record.

High Distortion Possibility

Oral communication has a high possibility of distorting facts, information, or explanations provided in such communication. Either party in the communication system can introduce this distortion due to memory lapses.

It can also occur due to the defensive mentality of the parties involved, which may omit unfavorable facts from the message or include favorable ones to create a favorable environment for themselves.

Not Suitable for Lengthy Messages

Oral communication is not suitable for lengthy messages, as there is a high likelihood of missing something of vital importance. Listeners may lose the thread of continuity due to a lack of attention to the speaker and the subject matter.

Non-Retainable

Oral communication cannot be retained for a long time in human memory. It can be recorded on tape, but even that becomes unclear over time. Therefore, it cannot be used as a future reference.

No Legal Validity

Oral communication is not accepted as evidence in a court of law for any dispute, as it lacks legal validity. It can only be considered evidence if it is recorded on tape and becomes part of a permanent record.

Higher Chance of Misunderstanding

Oral communication is vulnerable to gross misunderstanding due to various interruptions. It is often presented without proper organization, making it possible for the sender to fail to clarify the message to the receiver.

The receiver may also miss the message due to inattention, leading to a higher likelihood of misunderstanding.

Presentation Problem

Oral communication is affected by the voice, tone, style of speech , physical appearance, dress, and movements of the communicator, including facial expressions and gestures.

These elements significantly influence the audience and can distract from the message, making presentation problems a critical deterrent to effective oral communication.

Limited Use

Oral communication has very limited use in organizational management because it lacks documentation. Documentation of business communication is a necessary requirement for managerial decision-making, which is not possible with oral communication alone.

Irrelevancy

Oral communication often includes irrelevant issues in the message due to a lack of planning, carelessness, and inattention on the communicator’s part regarding the message’s content. This problem is common in oral communication.

Lack of Secrecy

Oral communication spreads quickly because people do not feel as responsible for oral messages. This hampers the necessity of maintaining secrecy in oral communication.

Oral communication is subject to higher inaccuracy in information, articulation, improper choice of words, and sentence structure due to general inattention and carelessness. People often do not take the time for thoughtful and considered presentation and response in oral communication.

13 Causes of Failure of Oral Communication

13 Causes Of Failure Of Oral Communication

Oral communication often results in maximum misunderstanding, confusion, distortion of facts and can lead to communication breakdown.

Research has shown that business executives are particularly poor at communication (Lasiker and Pettit, 2002:5). This inefficiency in communication is more prevalent in oral communication than in written communication. The question is why.

In simpler terms, oral communication means “communication by word of mouth”. Oral communication has numerous advantages.

However, in some cases, this method of communication cannot attain the desired advantages due to some causes or reasons. It is the most natural skill of communication that man develops.

However, there are 13 Causes of Failure of Oral Communication.

  • The absence of planning,
  • Overconfidence,
  • Over busyness,
  • Quick transmission,
  • Poor and defective presentation,
  • Inattention,
  • Presence of emotion,
  • Status difference,
  • Lack of evaluation,
  • Linguistic barrier,
  • Disregard to the receiver,
  • The difference in personality ,
  • Receiver’s interpretation.

Absence of planning

If the message of oral communication is not properly planned, it cannot draw the attention of the audience. Therefore, before delivering the oral message, the speaker should prepare a necessary plan .

Overconfidence

In the case of oral communication, the communicator should have self-confidence. Though self-confidence is essential in oral communication, overconfidence may collapse communication.

Over busyness

In most cases, oral communication occurs in a busy situation.

This may cause distortion of the message. As a result, communication becomes ineffective.

Quick transmission

When the communicator transmits a message or information very quickly, the audience may not understand a part or whole of it.

In such a case, if the message is not repeated, communication will fail.

Poor and defective presentation

The presentation is an important prerequisite of oral communication. Sometimes, communication becomes ineffective due to the poor and defective presentation of the speaker.

Inattention

Inattention is greatly responsible for the failure of oral communication.

Both parties must pay due attention to the communication message. If either of the parties is inattentive, communication between them becomes ineffective.

Presence of emotion

Emotions of both parties may influence the effectiveness of communication. Sometimes in oral communication, parties may not control their emotions.

Their emotional behavior may lead to communication in vain.

Status difference

The status difference between the speaker and listener greatly affects the success of oral communication. If either of the parties boasts of his position and ignores the other party, then communication between them will be blocked.

Lack of evaluation

In oral communication, there is little opportunity for both speaker and listener to evaluate the message. This also causes failure in oral communication.

Linguistic barrier

Improper language is another cause of failure in oral communication.

Linguistic barrier arises from using unknown words, technical words, jargon, accent difference, etc.

Disregard to re ceiver

When superiors communicate orally with subordinates, sometimes they may show disrespect to the subordinates.

Due to such disrespect, subordinates may show less interest in the message.

Difference in personality

In the case of oral communication, the listener pays attention to the personality of the speaker. If the speaker holds less personality, the listener will not pay attention to the speaker’s message.

Receiver’s interpretation

The receiver’s interpretation of the message severely affects the effectiveness of oral communication. Generally, listeners try to understand the speech of the speaker from their own emotional behavior.

In such a situation, listeners may interpret the message wrongly.

13 Essentials of Effective Oral Communication

Successful and effective oral communication requires certain conditions to be present in order to overcome defects and eliminate reasons for communication failure.

Francis J. Bergin has highlighted seven C’s that an oral communicator should keep in mind: candid, clear, complete, concise, concrete, correct, and courteous. These characteristics are also essential for all types of communication.

To make oral communication effective, the following guidelines or principles should be followed:

Pre-thinking

Oral communication should be well-prepared in terms of content, sequence, information, and presentation. This systematic preparation ensures that the message is delivered comprehensively without missing important points.

Clear Pronunciation

Correct and clear pronunciation of words is essential to prevent misunderstandings. Speaking distinctly and avoiding fast or unclear speech is crucial to prevent confusion and misunderstanding.

Precision enhances the effectiveness of oral communication. Instead of saying, “Come to the office early tomorrow,” it’s better to say, “Come to the office by 8 o’clock.” Precision ensures a crystal-clear message.

Conciseness

Oral communication often becomes lengthy due to excessive talking. It’s important to keep it as concise as possible to avoid verbosity and distraction.

Oral communication should be free, open, honest, and sincere. Deceptive or false statements can immediately affect the audience’s perception and distract from the message’s effectiveness.

Appropriate Words

Effective oral communication uses words that are familiar to the audience. Making assumptions about the audience’s understanding of certain words can lead to misunderstandings, so choosing words carefully is essential.

Maintaining strict neutrality in oral communication ensures that there are no negative reactions among the audience. Biased statements can lead to disruptions in communication.

Natural Voice

Natural and unaffected speech is the most effective. Avoiding unusual accents and affected speech patterns helps make oral communication more effective.

Avoid Hackneyed Phrases and Clichés

Frequent use of overused phrases like “I see,” “Do you follow,” or “What I mean” can interrupt the flow of speech and hinder quick comprehension of the message. Speakers should consciously exclude these phrases.

Right Register

Adapting vocabulary, grammar, and tone to the social, educational, and professional context of the audience makes oral communication more successful.

Attractiveness

Oral communication should be made attractive through tone of voice, interesting facts, stylish presentation, catchy words, and appealing language to engage the listeners.

Patience is a virtue in successful oral communication. Remaining patient with the audience, addressing comments or remarks carefully, and responding logically contribute to success.

Courtesy plays a significant role in effective communication . It involves polite behavior, good manners, and being considerate of others’ perspectives and feelings. Courtesy stems from a sincere “you-attitude” and contributes to a positive and favorable communication environment.

Courtesy is not merely the mechanical expression of “please” and “thank you,” but it reflects genuine respect and concern for others. It aims to put the listener in a favorable frame of mind and goes beyond mere politeness.

8 Situations When is Oral Communication More Effective?

8 Situations When Is Oral Communication More Effective?

Oral communication is more effective when communication needs a human touch, establishing a direct relationship, maintaining secrets, reaching mutual understanding, and avoiding complexities with oral consent.

Managers usually prefer oral communication to written communication.

Although oral communication suffers from some drawbacks , this method of communication is more effective than written communication in the following 8 situations:

Instant Communication

Oral communication is more effective when it is needed to communicate with someone instantly.

Detailed Explanation of Policies

If any direction of managers and policy or procedure of the company requires explanation, oral communication is the best way to communicate.

Developing Direct Relationship

If it is important to establish a direct relationship between sender and receiver or between workers and management, they should communicate orally.

Maintaining Secrecy

Oral communication is best suited when information is to be kept secret. Written communication leaks secrecy as the message passes from hand to hand.

Instant Response

Where an instant reply from the receiver is required, oral communication is the best suited.

Reaching To Mutual Understanding

Sometimes, open discussion is needed to reach a consensus. Such discussion is possible only through oral communication.

Illiterate Receivers

When the receivers are illiterate, written communication is meaningless to them. Therefore, oral communication is the only way to communicate with them.

Avoiding Bureaucratic Complexities

Bureaucratic complexity delays communication. To avoid any delay caused by bureaucracy or red-tapism, oral communication should be used instead of written communication.

8 Ways To Make Oral Communication More Courteous

The following guidelines will make communication courteous :

Be sincerely tactful.

Avoid being abrupt or blunt, which means speaking very little and often being rude or appearing rude. This can result from a mistaken idea of conciseness, negative personal attitudes, or not understanding the culture of a country or community.

To be courteous, steer clear of discourteous expressions and present your message tactfully.

Single out your reader.

Courteous treatment involves addressing your listener individually for a specific situation. This is known as customizing communication, and you can do this by referring to the listener by name.

Refrain from preaching.

A preaching tone can come across as offensive. People value their independence and don’t like to be bossed around. They prefer to be treated as equals. Avoiding a preachy or sermon-like tone enhances courtesy. Elementary, flat, and obvious statements often sound preachy.

Avoid anger.

Anger can destroy goodwill and is rarely justified. The effects of anger are clear: it can make the listener angry and jeopardize business relationships.

Be thoughtful and appreciative.

Cordial and courteous messages of deserved congratulations and appreciation help build goodwill. In Asian cultures, a softer, more polite approach in oral and written communication is appreciated.

Use expressions that show respect.

No reader wants to receive messages that are offensive. Therefore, follow the guidelines below:

  • Omit irritating expressions.
  • Avoid questionable humor.
  • Remember that what may be funny to one person can be offensive to another; humor varies among individuals.
  • Choose nondiscriminatory expressions.
  • Use language that reflects equal treatment of people regardless of gender, race, ethnic origin, or physical features to maintain courtesy.
  • Avoid sexist language, such as “man” words.
  • Avoid masculine pronouns and use the plural form instead.
  • Refrain from using words that demean women’s status.
  • Use names in a parallel form for both men and women.

Business communication must be complete in every sense. A business message is complete when it contains all the necessary facts the listener needs to take the desired action. It’s considered complete when the receiver doesn’t have any questions about the content of the message in order to act accordingly. To achieve message completeness, follow these guidelines:

  • Provide all necessary information, answer all questions asked, and offer additional details when appropriate. Address these factors from the listener’s perspective and provide facts accordingly.
  • Ensure that you’ve provided all the information necessary for thorough, accurate understanding. To complete the message in terms of information, answer the five Ws (Who, What, When, Where, and Why) and one H (How).
  • Try to answer both stated and implied questions to avoid leaving gaps in the message. Incomplete messages can lead to negative reactions from the listener.
  • Customers may perceive incomplete messages as careless or as an attempt to conceal weaknesses. In general, “Omissions cast suspicions.” Therefore, answer all questions, whether favorable or unfavorable, tactfully and honestly.
  • Use your judgment in providing additional materials if the sender’s message is incomplete. Extra information can enhance the organization’s image and foster confidence, potentially leading to increased future business and strong, congenial relationships.

Communication must be correct in terms of proper grammar, punctuation, and pronunciation. This principle also emphasizes using the appropriate level of language and ensuring accuracy in figures, facts, and words.

Language can be categorized into three levels: formal, informal, and substandard. Oral communication should employ informal language—short, well-known, and conversational—while avoiding substandard language.

7 Situations Where Oral Communication Is Effective

Oral communication is effective under certain circumstances, as outlined below:

Direct Relations

Oral communication is the most effective method for establishing a direct relationship with other individuals. Face-to-face or direct conversations between parties involved in oral communication foster cordiality and closeness.

Lack of Time

When there is insufficient time to compose a written message, oral communication becomes the primary means of quickly conveying information to the recipient, ensuring timely completion of tasks.

Need for Immediate Response

Oral communication enables prompt responses because it eliminates barriers between the parties involved. Therefore, when an immediate response is required, oral communication is the most suitable method.

Illiterate Audience

Oral communication is the sole method of communication for illiterate audiences. Illiterate individuals may struggle to read written messages, but they can readily comprehend oral communication.

Need for Explanation

Oral communication is particularly advantageous when a message requires further clarification. Senders may need to explain the message to enhance understanding, while recipients may require immediate clarification before taking any action.

Need for Secrecy

When parties wish to maintain the confidentiality of a message, oral communication is the most effective method. Since there is no written record of oral communication, the risk of message leakage to third parties is minimal.

Need for Avoiding Sluggishness

Oral communication involves direct engagement and message exchange without barriers or delays. Therefore, it is the most effective method to prevent sluggishness in communication when immediate interaction is essential.

14 Differences Between Oral and Written Communication

Faqs about oral communication, what is oral communication, and in what forms does it occur.

Oral communication implies communication through the mouth, including individuals conversing with each other, be it direct or telephonic. It encompasses speeches, presentations, and discussions.

Why is oral communication recommended, and in what scenarios is it most effective?

Oral communication is recommended when the communication matter is of a temporary kind or where a direct interaction is required. It is most effective in building rapport and trust through face-to-face communication such as meetings, lectures, conferences, and interviews.

What are the advantages of using oral communication?

Oral communication offers a high level of understanding and transparency, flexibility for allowing changes in decisions, spontaneous feedback, time-saving, and is effective for problem resolution and transferring private and confidential information.

How does oral communication impact teamwork and organizational employees?

Oral communication is essential for teamwork and group energy, promoting a receptive and encouraging morale among organizational employees, and resolving conflicts, disputes, and differences through discussion.

How does oral communication contribute to building rapport and trust within an organization?

Oral communication, especially face-to-face interactions like meetings and conferences, helps in building rapport and trust by allowing direct interaction, immediate feedback, and fostering a sense of understanding and transparency among participants.

Why is oral communication considered less authentic than written communication?

Oral communication is considered less authentic because it is informal, not as organized as written communication, and lacks a physical record, making it challenging to use as evidence or reference in the future.

In what ways does oral communication save time and effort in an organizational setting?

Oral communication is immediate, allows for spontaneous feedback, and facilitates quick decision-making, thereby saving time and effort compared to written communication, which may involve drafting, reviewing, and distributing documents.

How can the limitations of oral communication, such as misunderstandings and lack of legal record, be mitigated?

The limitations can be mitigated by combining oral communication with written forms for record-keeping, ensuring clarity and completeness of information shared, and encouraging active listening and feedback to avoid misunderstandings.

Is oral communication effective for resolving organizational conflicts and disputes? If so, how?

Yes, oral communication is effective for resolving conflicts and disputes as it allows for direct interaction, expression of emotions, immediate clarification of doubts, and negotiation , leading to mutual understanding and resolution.

How does non-verbal communication complement oral communication?

Non-verbal communication , such as body language and facial expressions, complements oral communication by adding emphasis, conveying emotions, and providing context, which enhances the overall effectiveness and understanding of the message.

Can technology enhance the effectiveness of oral communication? How?

Yes, technology like video conferencing and voice messaging can enhance oral communication by overcoming geographical barriers, ensuring clarity through audio-visual means, and allowing real-time interaction and feedback.

Is oral communication essential for leadership within an organization?

Absolutely, oral communication is vital for leadership as it enables leaders to convey vision, give direction, build relationships, motivate employees, and address concerns effectively.

How does oral communication influence customer relationships and service?

Oral communication significantly influences customer relationships and service by allowing immediate response, personalization, empathy expression, and instant resolution of queries, which enhances customer satisfaction and trust.

Can oral communication skills be improved? What strategies can be employed?

Yes, oral communication skills can be improved through regular practice, active listening, clear articulation, effective use of body language, and seeking feedback for continuous improvement.

How does the cultural background of communicators affect oral communication?

Cultural background can affect oral communication by influencing language proficiency, communication style, non-verbal cues interpretation, and politeness norms, which may lead to misunderstandings if not considered.

What role does active listening play in effective oral communication?

Active listening is crucial for effective oral communication as it ensures understanding, fosters respect and trust, facilitates accurate response, and helps in identifying and resolving any issues or misunderstandings.

Oral communication is essential for building rapport, trust, and fostering understanding in organizational settings. It allows for quick decision-making and is complemented by non-verbal cues.

Technology enhances oral communication and is crucial in leadership and customer relationships. Improvement in oral communication skills is achievable through regular practice, clear articulation, effective use of body language, and seeking continuous feedback.

However, cultural background influences communication and active listening is fundamental to effective oral communication. Balancing oral communication with other forms and employing strategies for improvement can enhance its overall effectiveness.

As you now covered oral communication; check out explore complete guideline on business communication .

  • 17 Guidelines For Feedback In Business Communication
  • 5 Axioms of Communication
  • Communication Process: 10 Steps and Components
  • 7 Models of Communication
  • Horizontal Communication: Functions, Forms, Importance
  • Upward Communication: Advantages, Disadvantages, Methods
  • Downward Communication: Objectives, Advantages, Factors
  • Written Communication: Principles, Merits, Demerits, Techniques
  • Memos: Meaning, Advantages, Formats, Example
  • Business Report: Objectives, Qualities, Steps
  • Business Letter: Purpose, Process, Format
  • Documentation and Bibliography: Meaning, Methods, Guide
  • Types of Communication Styles
  • Internal Communication: Meaning, Functions, Features
  • Small Group Communication: Meaning, Factors, Types

oral communication uses

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Oral Communication

What is oral communication.

Oral communication is the exchange of information and ideas through spoken word. It can be directly in person in a face-to-face interaction or through an electronic device such as a phone, video platform or radio. The most effective way for businesses to transmit information verbally is through oral communication, such as a staff meeting, webinar and workshop.

The importance of oral communication

When starting a business and creating a website , it’s important to have strong written copy, text and images that “speak” for one’s brand. Anything beyond the written or visual format falls under oral communication. Entrepreneurs, individuals and business owners must have sharp, concise and clear verbal communication skills to best connect with stakeholders and build lasting relationships.

Furthermore, oral communication is vital for learning and understanding those in your environment on a daily basis, both personally and professionally . It is a fundamental aspect of learning a language and helps solve problems. It also allows people to quickly exchange information and it conveys emotion in conversations.

The 5 elements of oral communication

Sender: The sender is the person who initiates communication to the receiver.

Medium: The medium is the format in which the message is being sent. For example, a voicemail, a face-to-face conversation or a PowerPoint presentation .

Channel: The channel is the platform on which the message is delivered. For example, a podcast, a telephone or a meeting.

Receiver: The receiver listens and decodes the message sent by the sender. The receiver then generates feedback for the sender in response to the message.

Feedback: This final stage is the reaction of the receiver, such as oral or written communication. No response from the receiver is also a type of feedback. This completes the entire oral communication cycle.

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Types of oral communication

One-on-one conversations: Conversation between two friends, employees or with one’s manager. This could be personal, professional or just sharing motivational quotes between each other.

Meetings: Decision-making meetings and information-sharing meetings, often applicable to business meetings .

Group discussions: Book club gathering, small group project.

Speeches: Political debate, motivational speech.

Presentations: Teaching students in a classroom, instructional presentation or elevator pitch .

Electronic: Talking over the phone, listening to a show on the radio.

Advantages of oral communication

Less chance of any misunderstanding

Allows for easy, clear vernacular

Face to face communications promotes better understanding, patience and productivity.

Promotes discussion and encourages streamlined banter

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Oral Communication - Meaning, Advantages and Limitations

Oral communication implies communication through mouth . It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, discussions are all forms of oral communication.

Oral communication is generally recommended when the communication matter is of temporary kind or where a direct interaction is required. Face to face communication (meetings, lectures, conferences, interviews, etc.) is significant so as to build a rapport and trust.

Advantages of Oral Communication

Oral Communication

Disadvantages/Limitations of Oral Communication

  related articles.

  • Business Communication - Introduction
  • Communication Process Components
  • Use of Body Language in communication
  • Written Communication
  • Non Verbal Communication

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Human interaction through the use of speech, or spoken messages. In common usage loosely referred to as verbal communication, particularly face-to-face interaction, but more strictly including mediated use of the spoken word (e.g. a telephone conversation), where, in addition to spoken words, there are still also vocal cues.

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How many times have you had to type out a message and felt annoyed because it is more burdensome than just saying it? Oral communication has always been the most convenient method of communication, as it is faster and easier! But it can be tricky. You must be cautious of your wording and tone to ensure you have not upset anyone. You also have to ensure that the message has been well-received. There are skills and strategies that help make oral communication effective and efficient. Not just that. You can learn a lot more about oral communication here. We prepared for you examples of oral communication in business and an analysis of the advantages and disadvantages of this kind of communication. Happy reading!

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Definition of Oral Communication

When we have a thought or idea to pass on to another person, we must communicate it. We have two main options to do so - oral and written communication . There are two main ways to communicate: speaking (oral communication) and writing ( written communication ). Oral communication is when we say something out loud or use non-verbal cues like tone of voice to get our point across. Writing down our thoughts for someone to understand our message is known as written communication.

Using spoken language to convey a message is known as oral communication .

Oral communication is the primary means of communication. Oral communication includes four elements:

A sender - conveys the message.

A medium - a method of message transmission, such as in-person, video calls, or voice notes.

A message - the content of the communication.

A receiver - acquires the message.

Oral communication should not be confused with verbal communication. Verbal communication is a type of oral communication and only refers to spoken communication. Oral communication also involves non-verbal cues.

Types of Oral Communication

Oral communication is used for various purposes in the workplace and is a frequently used form of communication. Types of oral communication include:

Discussions,

Face-to-face conversations,

Telephone conversations, and so on.

Oral conversations at the workplace may be formal or informal. In the workplace, oral communication is crucial for:

Meetings - can be formal and informal, depending on the participants and the nature of the discussion.

Videoconferencing - it enables oral communication with participants from around the world.

Telephone - telephone communications are regular in the workplace, especially within office buildings.

Formal Communications - oral communication with managers and clients are frequent at the workplace. Such conversations are formal and precise.

Informal Communications - conversations with close co-workers and others we know personally are informal types of communication .

Elevator pitch - should be quick and precise, and oral communication is the best way to achieve it. An elevator pitch involves getting a critical point across to someone and connecting with them in 30 seconds.

Workplace Speeches - a workplace speech can be part of different work situations, such as a work-related function. The ability to deliver a powerful and coherent speech demands well-developed oral skills.

Workplace Presentations - well-developed oral skills are crucial in giving the best presentations. Presentations can be a fundamental part of the workplace, depending on the nature of the work. 1

Oral Communication Skills

Oral communication can be tricky. One wrong word can offend someone. The speaker may have been unclear while communicating. The speaker might have come off as rude even though they did not mean it. To avoid misunderstanding and to ensure that the messages are well-communicated, possessing the following skills will help:

  • Active listening,
  • Questioning,
  • Understanding non-verbal cues,
  • Clarifying, and
  • Reinforcing

Active Listening

While communicating orally, it is fundamental to spend as much energy on active listening as we would on active speaking.

To help the receiver actively listen to the speaker, try and avoid distractions. Keep an open mind when the person is talking. If the receiver expects the speaker to say something they want to hear, they will have judgments, possibly preventing them from actively listening to the speaker.

It is fundamental to be objective when the speaker is speaking. Understand the speaker's objective and later frame the questions rather than when they express their thoughts.

Questioning

It is common to have unanswered questions after someone has spoken. Asking questions to avoid any misunderstandings is crucial for oral communication. It can also be a conversation starter in some cases. The questions can be open-ended or closed. Open questions encourage a more elaborate conversation, where the responder talks more in length. The responder has more scope to express themselves in case of open-ended questions.

Open-ended questions:

"How do you feel about the company's new marketing decisions?",

"How do you plan to spend your holiday?"

Closed questions do not leave room for much self-expression from the responder's side. They are not very inviting conversation starters but help to stay on point and receive quick responses.

Closed questions:

"Will you be attending the meeting today?",

"Do you like cheesecake?"

Understanding Non-verbal Cues

One's posture, facial expression, body language, and other non-verbal cues can help others understand how they are feeling. It can help determine if the listeners understand the conversation's goal. Non-verbal cues can be very loud when carefully observed. A conversation's tone and personal appearance are also considered non-verbal cues.

Listeners who sit straight appear interested and attentive, whereas those who slouch appear bored and unattentive. The speaker will have to make the session more engaging in such cases.

The ultimate goal of communication at the workplace is to understand the message. Even after actively listening to the speaker, some points may be unclear. It is always better to ensure that the receiver has understood the tasks correctly to avoid problems in the future. A speaker may also be able to learn to communicate points more effectively through clarification.

You can ask questions like:

"Could you please repeat what you said about _____?"

"I did not completely understand what you said about _____. Could you please repeat that?"

Encouraging the discussion and the speaker using non-verbal cues is known as reinforcement. It involves maintaining eye contact, nodding your head in agreement or disagreement, and so on. It displays the receiver's interest and boosts the speaker's confidence. Reinforcement encourages participation in the conversation and builds rapport among the group.

Oral Communication Strategies

It is essential to ensure that the message is received clearly and correctly. There are a few strategies that will help achieve this goal.

Make the objective clear - it becomes easier for the receivers to receive and understand the information delivered if they know why they are receiving it.

Comprehensible delivery - formulating the message in clear, simple language will help convey the message smoothly to the receivers.

Deliver factual information - assuring the factuality of information is critical while delivering a message. Failing to do so will not result in the desired outcome and also puts the sender's credibility at stake.

Deliver complete information - be sure to deliver complete information while communicating. It will help avoid further confusion and time consumption.

Be mindful of the tone - the tone of the conversation plays a significant role in influencing the receiver. It helps keep listeners engaged when we sound polite and friendly while delivering a message.

Be honest - honesty in communication is essential and much appreciated in the workplace. Even while delivering unpleasant news, employees expect honesty.

Oral Communication Advantages

Oral communication is characterised by a high level of transparency and understanding; it is, therefore, one of the preferred types of communication in business. Communicating orally with business partners helps us get a message across quickly, and it allows flexibility in decision-changing. Additionally, it helps us analyze the situation from the tone and non-verbal cues of the participants. Other advantages of oral communication include the following:

Inexpensive form of communication.

Quick responses and feedback,

Flexibility,

Higher level of transparency than written communication,

More personal;

More persuasive.

Oral Communication Disadvantages

Despite being a productive and quick method of communication, oral communication has its own set of disadvantages, and they are as follows:

A time-consuming and informal form of communication.

Retention of the message in one's memory can be challenging.

No record of what was said.

No legal validity.

Not suitable for delivering lengthy and critical messages.

Oral Communication Examples

Some examples of oral communication in business are:

  • Presentations : In business, they are often used to sell products or pitch new ideas. A good presenter needs clear and straightforward verbal and non-verbal skills to convey their message.
  • Video calls : In recent years, with the rise of the popularity of remote work, video calls are becoming a more and more popular way of communication in business. Similarly, as for face-to-face meetings, active listening and using clear language is very important during online video calls.
  • Phone calls: In business environment, telephone communication is still widely used, especially for reaching out to customers and clients. In this form of oral communication, the tone of voice, pace and intonation greatly impact the call's effectiveness.

Oral Communication - Key takeaways

  • Using spoken language to convey a message is known as oral communication.
  • Oral communication is also known as verbal communication.
  • Elements of oral communication - sender, medium, message, and receiver.
  • Meetings, discussions, face-to-face, speeches, telephone conversations, etc., are the general types of oral communication.
  • Formal communication,
  • Informal communication,
  • Elevator pitch,
  • Workplace speeches,
  • Workplace presentations,
  • Videoconferencing, and
  • Active listening, questioning, understanding non-verbal cues, clarifying, and reinforcing are some of the oral communication skills.
  • Make the objective clear,
  • Comprehensible delivery,
  • Deliver factual information,
  • Deliver complete information,
  • Be mindful of the tone, and
  • The advantages of oral communication are quick responses and feedback, an inexpensive form of communication, a higher level of transparency than written communication, more personal, easier to discuss and gain more flexibility in the discussion, and more persuasive.
  • The disadvantages of oral communication involve its time-consuming nature, the retention of the message in one's memory can be challenging, no record of what was said, no legal validity, and not being suitable for delivering lengthy and vital messages.
  • Shivendra Tiwari. Oral Communication – Definition, Importance and Types. https://digiaide.com/oral-communication/

Frequently Asked Questions about Oral Communication

--> what is oral communication.

Oral communication is when we use spoken words to convey a message. It is the primary means of communication.

--> What are the 3 types of oral communication? 

The 3 types of oral communication in a workplace include meetings, videoconferences, and telephone conversations.

--> What are oral communication advantages and disadvantages? 

The advantages of oral communication are 

  • quick responses and feedback, 
  • an inexpensive form of communication, 
  • a higher level of transparency than written communication, 
  • more personal, 
  • allows more flexibility

The disadvantages of oral communication involve the following:

  • it's time-consuming, 
  • the retention of the message in one's memory can be challenging, 
  • no record of what was said, 
  • no legal validity, 
  • it is not suitable for delivering lengthy and vital messages. 

--> Why is oral communication important? 

Oral communication is important as it is quick and inexpensive. It has a higher level of transparency and is more personal. Oral communication gives the discussion more flexibility and is more persuasive.

--> What is essential for oral communication? 

Certain skills and strategies are essential for effective oral communication. The skills required for oral communication include:

The strategies used for effective oral communication are:

  • Deliver factual information, 
  • Deliver complete information, 

--> What are the elements of oral communication?

 The elements of oral communication are:

A sender - conveys the message.

A medium - a method of message transmission, such as in-person, video calls, or voice notes.

A message - the content of the communication.

--> What are some examples of oral communication?

Examples of oral communication include:

  • face-to-face conversations,
  • phone calls,
  • video calls,
  • presentations.

Test your knowledge with multiple choice flashcards

Select examples of open-ended questions.

"Will you travel to Paris for the meeting tomorrow?" is a closed question.

Which of the following is true for oral communication?

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Oral communication can be defined as

Using words and non-verbal cues to convey a message.

What are the elements of oral communication?

Sender, medium, message, and receiver.

Name a few uses of oral communication in the workplace.

  • Formal communication, 
  • Videoconferencing, and 

What is an elevator pitch?

An elevator pitch is the idea of getting a critical point across to someone and connecting with them in 30 seconds.

Oral communication skills include:

  • ____________,
  • ___________________,
  • ______________.
  • Questioning ,
  • Understanding non-verbal cues ,
  • Reinforcing .

What are the types of questions one can ask?

Open and closed questions.

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What is Oral Communication? Advantages, Disadvantages, Imp

  • Post last modified: 4 June 2023
  • Reading time: 46 mins read
  • Post category: Business Communication

What is Oral Communication?

Oral communication is transfer of information from sender to receiver by means of verbal and visual aid. Examples of oral communication include presentations, speeches, discussions, etc.

Though the message is conveyed through words, most of the times oral communication is effectively carried out with the help of non-verbal communication like body language and tone modulations. Oral communication is also at times mixed with visual aid to help establish the conveyed message in a clear manner.

Oral Communication

Table of Content

  • 1 What is Oral Communication?
  • 2 Oral Communication Definition
  • 3 Modes of Oral Communication
  • 4.1 Immediate Feedback
  • 4.2 Time Saving
  • 4.3 Economical
  • 4.4 Personal Touch
  • 4.5 Flexibility
  • 4.6 Secrecy
  • 4.7 Group Communication
  • 4.8 Effectiveness
  • 4.9 Persuasive power
  • 5.1 Poor Retention
  • 5.2 No Record
  • 5.3 Time Consuming
  • 5.4 Misunderstanding
  • 5.5 Lengthy Messages
  • 5.6 Lack of Responsibility
  • 5.7 Imprecise
  • 6.1 Clarity
  • 6.2 Brevity
  • 6.3 Precision
  • 6.4 Right words
  • 6.5 Avoid Hackneyed Phrases
  • 6.6 Understand the Listener
  • 6.7 Natural Voice
  • 6.8 Logical Sequence
  • 6.9 Conviction
  • 7.1 Importance for a scholar
  • 7.2 Importance for a professional
  • 7.3 Importance for business
  • 7.4 As a marketing tool
  • 8.1 Clarity
  • 8.2 Simplicity
  • 8.3 Source of information
  • 8.4 Adequacy
  • 8.5 Consistency
  • 8.6 Principle of time
  • 8.7 Balance between uniformly and adaptability
  • 8.8 Emotional Appeal
  • 8.9 Consultation
  • 8.10 Feedback
  • 8.11 Purpose
  • 8.12 Empathy
  • 8.13 Rehearsal
  • 8.14 Selection of main idea
  • 8.15 Introduction
  • 8.16 Easiness
  • 8.17 Researching the topic
  • 8.18 Summary
  • 10 Business Communication Notes
  • 11 Reference

Oral Communication Examples include usage of presentations in a seminar or meeting to put across the message in a clear manner. Oral communication can also be mixed with written communication methods to ensure that maximum effectiveness is achieved.

Oral Communication Definition

Oral communication takes place in face-to-face conversations, group discussions, telephone calls and other circumstances in which spoken word is used to express meaning. Ricky W. Griffin
Oral communication takes place when spoken words are used to transfer information and understanding form on person to another. S. K. Kapur

Modes of Oral Communication

Research studies have shown that 80% of communication by executives of a company is in the oral form. The modes of Oral Communication include:

• Telephone/Cellular phone • Messages • Intercom • Face-to-face discussion • Meetings/Conferences • Presentation • Dictaphone/Dictation • Conversation • Radio • Teleconferencing • Speeches • Brainstorming sessions • Grapevine • Interview

Advantages of Oral Communication

Advantages of oral communication are mentioned below:

Immediate Feedback

Time saving, personal touch, flexibility, group communication, effectiveness, persuasive power.

Advantages of Oral Communication

The biggest advantage of oral communication is that it provides immediate feedback to both the sender and the receiver. Each can therefore ask for clarification and elaboration on the spot.

The speaker can immediately understand the reaction of the audience or group, s/he is addressing while the hearers get a number of clues about how their behaviour is being perceived by the speaker.

Oral communication is very fast. It saves the time involved in writing the message and delivering it through a channel like the postal or courier services.

Oral communication saves the money spent on stationery and the channel of communication.

Oral communication builds up a healthy climate in the organization by bringing superiors and subordinates closer. It is also an effective tool for persuasion.

Oral communication provides an opportunity to the speaker to correct himself and make himself clear by changing his voice, pitch, tone, etc. A number of other factors like context, body language, etc. can be used to reinforce and modify what is spoken through the words.

Oral messages can be more easily kept confidential than written messages. All one has to do is to ensure that there is no one within the hearing or recording distance.

Oral communication is extremely useful for communicating with groups in meetings, conferences, etc. No classroom teaching would be possible without oral communication.

Because oral communication involves the real or virtual presence of both the parties, therefore, the message transfer is more effective and that helps in achieving the goal of the communication more efficiently.

Persuasion is the process of guiding people toward the adoption of an idea, attitude or action by rational means. It relies on “appeals” and convincing arguments. We live in a world where persuasive oral messages are around us.

Disadvantages of Oral Communication

Disadvantages of oral communication are explained below:

Poor Retention

Time consuming, misunderstanding, lengthy messages, lack of responsibility.

Disadvantages of Oral Communication

The listener cannot retain oral messages in his memory for a long time. The speaker himself may not recall what he actually said.

Oral communication does not provide any record for future reference. In the absence of a record, oral messages have no legal validity.

Oral communication may not always be time saving. Precisely because there is no binding medium like a page or a book, this form of communication is virtually endless. Sometimes meetings continue for a long time without arriving at any satisfactory conclusion.

Oral communications are likely to be misunderstood due to poor expression and noise. The speaker may not be able to make himself quite clear or the listener may be inattentive. This is likely to be truer when the two individuals are not on good terms with each other.

Oral communication is not suitable for transmitting lengthy messages. Some parts of vital importance may not receive adequate attention.

Oral messages are not recorded. Therefore, it becomes difficult to hold persons responsible for mistakes, inaccuracy or falsity in oral communication.

People usually take less care when speaking than when writing. Therefore, spoken words tend to be less precise than written words. Often the exact point the speaker is trying to make is lost in a mass of words.

How to Make Oral Communication Effective?

The following steps should be taken to make oral communication effective :

Right words

Avoid hackneyed phrases, understand the listener, natural voice, logical sequence.

How to Make Oral Communication Effective

The speaker should pronounce his words “clearly” and “correctly”. He must talk distinctly and slowly. When a person speaks fast or munches words the oral message is likely to be misunderstood.

The way a person speaks his dialogue exercises much influence on the audience. Clarity of expression is the aim at all times.

Oral communications often suffer from too much of talking. When a speaker keeps on talking for long, his message is lost in a sea of words and his listeners tend to become inattentive.

Therefore, the message must be kept as short as possible. However, the speaker should not appear unclear, abrupt or discourteous.

An oral message becomes more effective when it is precise and concise.

Example : It is better to say ‘cut down costs by 100 instead of saying ‘reduce costs’. The message should not be vague or incomplete. Words ought to mean clearly what they are intended to say.

The first caution is to ensure that you know the meaning of the words that you use. Some words have more than one meaning while some others carry different meanings for different persons. Be sure about what your words will convey to a trained reader. Example : City, town and metropolis are three different words and care should be exercised before using them. You will find that the word ‘metro’ has at least three different meanings in day-to-day usage. Find them out for yourself. Therefore, words should be chosen carefully and their meaning clarified in the context of usage. The speaker should not presume that the listener would mean the same thing from a word, which s/he means.

Speakers often use hackneyed phrases and clichés like ‘you know’, ‘I see’, ‘you see’, ‘what I mean’, ‘isn’t,’ etc. Such phrases interrupt the flow of speech and obstruct the quick grasp of meaning besides causing boredom. Speakers should ensure that they do not use these phrases unconsciously or consciously. Most of us use them as connectives, filling up a gap when we do not have the correct word/phrase. Keeping them consciously out of your usage would mean that you will have to remain silent for those gaps. But don’t worry. Once you stop using fillers like those, appropriate words will come to you with a little effort at articulation.

A good speaker must understand the listener before talking. People vary in terms of their education, culture, intelligence level, maturity, etc.

The speaker should use his natural way of speaking. In order to look sophisticated, some speakers use a foreign accent. This reduces the effectiveness of communication.

Before speaking, different ideas to be conveyed should be arranged in a logical order. It helps to make the speech forceful.

A speaker must have conviction in what he says. Careful understanding, the sincerity of speech, and intelligent planning are required to develop conviction in speech.

Importance of Oral Communication

The importance of oral communication can be discussed in the following points:

Importance for a scholar

Importance for a professional, importance for business, as a marketing tool.

Importance of Oral Communication

The art of oral presentation is of immense significance for an academician or a student who is needed to defend his/her thesis in a seminar or a conference.

At times, managers or executives in a company are required to prepare a report and then give an oral presentation on that report. Their performance can make or mar their career.

Oral communication are of huge significance in today’s business environment. It’s simply because nothing has more impact, or is quite as impressive, as a well-delivered oral presentation.

Properly executed and in the right context, they can inform, motivate and convince more effectively than any other single form of communication. As a result, employers place great value on presentation skills.

Ability to deliver oral presentation is one of the most effective tools of marketing. For instance, consider these two typical situations where oral presentation skill will be needed as a marketing strategy:

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What is Oral Communication | Oral Communication Definition | Modes of Oral Communication | Advantages of Oral Communication | Disadvantages of Oral Communication | How to Make Oral Communication Effective | Importance of Oral Communication | Principles of Oral Communication |

Principles of Oral Communication

The following are the main principles of oral communication :

Source of information

Consistency, principle of time, balance between uniformly and adaptability, emotional appeal, consultation, selection of main idea, introduction, researching the topic.

In oral communication the meaning of the words and the language should be clear so that the audience does not misunderstand it. One should avoid the use of technical, very difficult or literary words.

The communication should be simple so that every type of audience finds it easy to understand.

The sources of information used in the communication should be reliable and the audience should be informed about the source to increase their confidence.

The quantity, weightage, expansion and the subject matter should be decided in a wise manner, communication that are lengthy, too detailed and difficult are boring. Over abundance of information puts strain on the mental ability. Thinking and working of the audience.

The figures and information used in the communication should not be in conflict with the policies, objectives and programmes of the institutions.

The communication should not take more time that intended. Principle of time leaves a good impression on the audience.

On the one hand uniformity of message in the communication should be attempted and on the other due importance should be given to the changer in today’s fast business. In other words one should try to strike a balance between uniformity and changeability or adaptability of words. h. Principle of Audience Analysis

To develop a mutual understanding with the audience and to remove the unnecessary difficulty of meanings the presenter should keep in mind the age, education, ability, knowledge and organizational position of the audience.

In some communication there is a lack of logic and intellect therefore there should be an emotional appeal in the communication so that a positive response can be taken from the audience.

To make a communication effective the communicator should consult all the related people. This way one can get some new advice and ideas.

After communication the communicator should try to find the views, Ideas, opinions, objections and feelings of the audience. This develops an understanding between the two and the objective of communication is also fulfilled.

In the communicator mind the purpose of the communication should be absolutely clear and defined. Objectives could be one or more. The purpose of the communication could be to inform, encourage, sympathies and entertain.

The communicator should put himself in the place of audience while doing the communication. This brings about a similar opinion and creator mutual understanding.

Before communication one should rehearsal atleast thrice. This increases self confidence and makes the communication easier.

The main idea or should be decided before hand. This makes the communication easier and interesting.

It is said that first impression is the best impression. Thus, the communicator should introduce the communication with expertise, patience, cleverness and effectively that the audience can connect to it right till the end.

A friendly behaviour should be used with the audience. As a result he can say opinion with ease and the audience too will accept it.

Information, figures and other facts related to the communication should be collected so that some new ideas can be joined with the basic thought that is change should be acceptable.

At the end of the communication the main points should be revised which make the audience will remember the basic thought of the communication

PAIBOC Model

PAIBOC is an acronym devised by Kitty Locker and Stephen Kaczmarek. The PAIBOC model can be an instrumental tool for effective communication, specifically with speeches. PAIBOC refers to purpose, audience, information, benefits, objections and context. In an organisation, it is important to have a set process when initiating any business correspondence. PAIBOC is explained as follows:

It stands for purpose, which infers the purpose for initiating communication or writing a document. For example, the credit card division of a bank decides to send a formal e-mail to its credit card holders to make them understand the policy of moratorium period during Covid-19 Pandemic.

The purpose of the communication in this case is to educate its customers on the responsible use of credit cards and to use debt responsibly.

It stands for an audience, which explains who is the target audience or recipient of the communication. Having an insight into the target audience is cardinal for the success of communication. For instance, the target audience of communication via e-mail is the credit cardholders.

It stands for information, which infers what information the message should contain. The information that is shared relies on the audience. If the audience is not aware, then they need to be familiarised with facts.

For instance, the E-mail would involve information about the relaxation provided during the moratorium period; consequences of irresponsible use of credit; ways to manage credit/debt; and reasonable expectations of the use of credit.

It stands for benefits, what benefit both the sender and the receiver will derive from the exchange of communication.

For example, assessing how much interest they need to pay on the credit taken, how much interest customers have to pay during and after the moratorium period. In such a case, the bank can ensure that its customers are aware about the relaxation period and time limit to which they have to pay the bill.

It stands for objections, what objections can be raised by the receiver and how to overcome those objections tactfully. For instance, credit card holders can raise requests to extend the moratorium period in order to pay less interest on a credit card.

It stands for context, which refers to what is the relationship with the receiver. Context can also relate to morale in the organisation, the economy, the time of year and any special situation.

For instance, a formal e-mail can exchange important information with the customers and they will be more aware about the payment policy and procedure.

Oral Communication

Business Communication Notes

( Click on Topic to Read )

What is Business Communication?

  • What is Communication?

Types of Communication

  • 7 C of Communication
  • Barriers To Business Communication
  • Oral Communication

Types Of Non Verbal Communication

  • Written Communication
  • Soft Skills
  • Interpersonal vs Intrapersonal communication
  • Barriers to Communication
  • Organisational Communication
  • Horizontal Communication
  • Grapevine Communication
  • Downward Communication
  • Verbal Communication Skills
  • Upward Communication
  • Flow of Communication
  • Emotional Intelligence
  • Public Speaking
  • Upward vs Downward Communication
  • Internal vs External Communication
  • Business Communication: “ K.K. Sinha, Golgotia Publishing Company
  • Business Communication: “M.K. Sehgal, Vandana Khetrapal, Excel Books
  • Essentials of Business Communication: Rajendra Pal, J.S Korlahalli, Sultan Chand & Sons

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In oral communication, spoken words are used. It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet.

Read Complete Article: Oral Communication

Business communication is the expression, channelling, receiving and interchanging of ideas in commerce and industry.

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What Is Communication?

The Art of Communicating and How to Use It Effectively

ThoughtCo / Ran Zheng

  • An Introduction to Punctuation
  • Ph.D., Rhetoric and English, University of Georgia
  • M.A., Modern English and American Literature, University of Leicester
  • B.A., English, State University of New York

Communication is the process of sending and receiving messages through verbal or nonverbal means, including speech , or oral communication; writing  and graphical representations (such as infographics, maps, and charts); and  signs , signals, and behavior. More simply, communication is said to be "the creation and exchange of meaning ." 

Media critic and theorist James Carey defined communication as "a symbolic process whereby reality is produced, maintained, repaired and transformed" in his 1992 book "Communication as Culture," positing that we define our reality via sharing our experience with others.

All creatures on earth have developed means in which to convey their emotions and thoughts to one another. However, it's the ability of humans to use words and language to transfer specific meanings that sets them apart from the animal kingdom.

Components of Communication

To break it down, in any communication there is a sender and a receiver, a message, and interpretations of meaning on both ends. The receiver gives feedback to the sender of the message, both during the message's conveyance and afterward. Feedback signals can be verbal or nonverbal, such as nodding in agreement or looking away and sighing or other myriad gestures.

There's also the context of the message, the environment it's given in, and potential for interference during its sending or receipt. 

If the receiver can see the sender, he or she can obtain not only the message's contents but also nonverbal communication that the sender is giving off, from confidence to nervousness, professionalism to flippancy. If the receiver can hear the sender, he or she can also pick up cues from the sender's tone of voice, such as emphasis and emotion. 

Rhetorical Communication—The Written Form

Another thing that sets humans apart from their animal cohabiters is our use of writing as a means of communication, which has been a part of the human experience for more than 5,000 years. In fact, the first essay — coincidentally about speaking effectively — is estimated to be from around the year 3,000 B.C., originating in Egypt, though it wasn't until much later that the general population was considered literate .

Still, James C. McCroskey notes in "An Introduction to Rhetorical Communication" that texts like these "are significant because they establish the historical fact that interest in rhetorical communication is nearly 5,000 years old." In fact, McCroskey posits that most ancient texts were written as instructions for communicating effectively, further emphasizing early civilizations' value of furthering the practice.

Through time this reliance has only grown, especially in the Internet age. Now, written or rhetorical communication is one of the favored and primary means of talking to one another — be it an instant message or a text, a Facebook post or a tweet.

As Daniel Boorstin observed in "Democracy and Its Discontents," the most important single change "in human consciousness in the last century, and especially in the American consciousness, has been the multiplying of the means and forms of what we call 'communication.'" This is especially true in modern times with the advent of texting, e-mail, and social media as forms of communicating with others around the world. With more means of communication, there are also now even more ways to be misunderstood than ever.

If a message contains just the written word (such as a text or email), the sender needs to be confident in its clarity, that it cannot be misinterpreted. Emails can often come off cold or clipped without that being the intention of the sender, for example, yet it's not considered professional to have emoticons in formal communication to help convey the proper meaning and context.  

Before You Open Your Mouth or Hit 'Send'

Before preparing your message, whether it's going to be in person one-on-one, in front of an audience, over the phone, or done in writing, consider the audience who'll be receiving your information, the context, and your means to convey it. What way will be the most effective? What will you have to do to ensure it's conveyed properly? What do you want to make sure that you don't convey?

If it's important and going to be relayed in a professional context, maybe you'll practice beforehand, prepare slides and graphics, and pick out professional attire so that your appearance or mannerisms don't distract from your message. If it's a written message you're preparing, you'll likely want to proofread , make sure the recipient's name is spelled correctly and read it aloud to find dropped words or clunky phrasing before sending it.  

  • Definition and Examples of Senders in Communication
  • Noise and Interference in Various Types of Communication
  • Science Says You Should Leave the Period Out of Text Messages
  • Communicate With Special Education Parents
  • The Power of Indirectness in Speaking and Writing
  • What Is a Message in Communication?
  • What Is Wei Xin?
  • History of Pagers and Beepers
  • Body Language in the Communication Process
  • Email Message
  • How to Write a Professional Email
  • A Receiver's Role in Clear, Effective Communication Is an Important One
  • Nonverbal Communication Activities
  • Basic Parts of the Brain and Their Responsibilities
  • Texting (Text Messaging)
  • Best Practices for Business Writing

Library & Information Science Education Network

What is Oral Communication?

Md. Ashikuzzaman

Introduction: Oral communication is the cornerstone of human interaction, encompassing the dynamic exchange of ideas, information, and emotions through spoken language. As a fundamental mode of expression, it underpins the fabric of society, enabling individuals to connect, collaborate, and share their thoughts with one another. From the earliest forms of storytelling passed down through generations to the modern-day realms of public speaking, interviews, and interpersonal dialogues, oral communication has been an intrinsic part of human civilization’s growth and progress. Its power lies not only in the words spoken but also in the nuances of voice modulation, facial expressions, and body language, all of which imbue messages with depth and meaning. Effective oral communication is not just a skill; it is an art that fosters understanding, builds relationships, and empowers individuals to engage confidently and persuasively in every aspect of their lives.

Meaning of Oral Communication

Oral communication refers to the process of transmitting information, ideas, or messages through spoken words, sounds, and vocal cues. It is a fundamental form of human communication and involves exchanging thoughts, feelings, and knowledge using verbal language. Oral communication can take place in various settings, such as face-to-face conversations, group discussions, presentations, interviews, speeches, phone calls, and video conferencing.

The effectiveness of oral communication relies on both the clarity of the speaker’s message and the listener’s ability to actively engage and comprehend the spoken information. In addition to spoken words, non-verbal cues, such as facial expressions, gestures, and body language, also play a crucial role in enhancing the meaning and impact of the message.

Oral communication is an integral part of everyday interactions, both in personal relationships and professional settings. Strong oral communication skills are essential for expressing ideas effectively, building relationships, resolving conflicts, collaborating with others, and succeeding in various aspects of life, including education, career, and social situations. Mastering oral communication empowers individuals to connect, persuade, and influence others in a profound and meaningful way.

Oral communication examples can be found in various aspects of daily life, professional settings, and social interactions. Here are some examples of oral communication in different contexts:

  • Casual Conversation: Everyday conversations between friends, family members, or colleagues involve oral communication. Whether discussing weekend plans, sharing personal experiences, or catching up on news, casual conversations are an essential form of oral communication.
  • Business Meetings: In the workplace, oral communication is prevalent during meetings. Participants discuss project updates, share ideas, propose solutions, and make decisions collaboratively. Effective oral communication in business meetings ensures clear understanding and fosters efficient teamwork.
  • Classroom Discussions: In educational settings, oral communication is integral to classroom discussions. Students engage in debates, ask questions, and express their thoughts on various topics, promoting active learning and critical thinking.
  • Public Speaking: Public speaking is a classic example of oral _ communication. Whether giving a motivational speech, delivering a presentation, or addressing a large audience, effective public speaking involves captivating listeners and conveying the intended message persuasively.
  • Job Interviews: During job interviews, candidates use oral communication to articulate their qualifications, skills, and experiences to potential employers. The ability to communicate confidently and clearly can significantly impact interview outcomes.
  • Customer Service Interactions: In customer service roles, oral communication is essential for resolving inquiries, addressing complaints, and providing assistance. Customer service representatives need to communicate effectively to ensure customer satisfaction.
  • Negotiations: Negotiations in various contexts, such as business deals or conflict resolution, heavily rely on oral communication. Effective negotiators use persuasive language and active listening skills to reach mutually beneficial outcomes.
  • Phone Calls: Personal and professional phone calls are another form of oral communication. From catching up with loved ones to conducting business discussions, phone calls facilitate real-time conversations.
  • Conference Calls: In the age of remote work and virtual collaboration, conference calls are prevalent for group discussions, brainstorming sessions, and decision-making processes.
  • Social Media Live Streams: Social media platforms offer live streaming capabilities, allowing individuals and organizations to engage in real-time oral communication with their followers, answering questions or delivering announcements.
  • Family Gatherings: Oral communication is essential during family gatherings, where relatives share stories, experiences, and news, strengthening family bonds.
  • News Reporting and Broadcasting: Journalists and broadcasters use oral communication to convey news stories, keeping the public informed about current events.

These examples illustrate the diverse applications of oral _ communication in different contexts, highlighting its significance in fostering understanding, building relationships, and driving progress in various spheres of life.

Importance of Oral Communication

Oral communication holds immense importance in our lives, playing a central role in how we connect, share information, and build relationships with others. From casual conversations with friends to formal business meetings and public speeches, oral communication shapes our interactions on a daily basis. Expressing ideas and thoughts verbally is essential for effective knowledge transfer, learning, and understanding. Through oral communication, we can articulate complex concepts, share personal experiences, and engage in discussions that expand our horizons and foster intellectual growth. Moreover, it allows us to connect with others emotionally, as the tone, pitch, and emphasis in our voices can convey our feelings and intentions, leading to stronger bonds and empathy.

In professional settings, the importance of oral communication cannot be overstated. It is a critical skill in advancing one’s career, as it influences job interviews, negotiations, and presentations. The ability to communicate clearly and persuasively enhances a professional’s credibility and leadership potential. In team environments, oral communication is vital for effective collaboration and efficient workflow. It enables team members to share ideas, resolve conflicts, and make decisions collectively, fostering a harmonious and productive work environment. Furthermore, effective communication is essential in client interactions, sales pitches, and networking, as it facilitates trust and fosters long-lasting business relationships.

Beyond the realm of work, oral communication plays a significant role in transmitting culture and preserving our traditions. Oral storytelling has been a primary method of passing down historical narratives, myths, and cultural values from generation to generation. It serves as a living repository of our collective memory, reinforcing our sense of identity and belonging. In social interactions, oral communication enables us to engage with others, express empathy, and share in each other’s joys and sorrows. The art of conversation nurtures our social skills, ensuring that we can navigate various social settings with confidence and ease.

Effective oral communication is also a cornerstone of leadership and advocacy. Influential leaders throughout history have utilized persuasive speaking to inspire change, galvanize movements, and lead their communities to progress. Politicians, activists, and educators use oral communication to rally support for their causes and disseminate information that shapes public opinion. In this way, oral communication becomes a force for positive change, driving societal advancements and addressing critical issues in our communities.

Furthermore, oral communication facilitates real-time feedback, allowing us to gauge the understanding and engagement of our audience. As we speak, we can observe their reactions and adjust our message to ensure clarity and relevance. Active listening, an integral part of oral communication, fosters mutual respect and understanding, encouraging open dialogue and promoting an inclusive and tolerant society.

Advantages of Oral Communication

Oral _ communication offers numerous advantages in various aspects of life, both personally and professionally. Here are some key advantages of oral _ communication:

  • Immediate Feedback: When communicating orally, whether in a conversation, presentation, or public speech, speakers can receive instant feedback from their audience. This feedback is valuable as it allows speakers to gauge the audience’s comprehension, engagement, and emotional response to the message. Based on the feedback received, speakers can adjust their approach, rephrase points for clarity, or address any questions or concerns that arise, ensuring effective communication.
  • Clarity and Emphasis: Oral _ communication allows speakers to emphasize key points by using vocal variations like tone, pitch, and volume. These variations draw attention to essential information, making it easier for the audience to understand the central message. Moreover, verbal communication allows speakers to clarify points or elaborate on ideas, ensuring that the intended meaning is accurately conveyed.
  • Non-Verbal Cues: In face-to-face oral _ communication, non-verbal cues play a significant role in enhancing the message’s impact. Facial expressions, eye contact, gestures, and body language can convey emotions, attitudes, and intentions, providing additional context to the spoken words. Non-verbal cues also help establish rapport and trust between communicators, fostering a deeper connection.
  • Spontaneity and Adaptability: Oral _ communication is well-suited for spontaneous interactions and on-the-spot decision-making. In conversations and discussions, participants can respond in real-time, contributing to a dynamic exchange of ideas. The flexibility of oral _ communication allows speakers to adapt their message based on the audience’s reactions, making the communication more relevant and relatable.
  • Building Rapport and Relationships: Face-to-face oral _ communication is particularly effective in building rapport and strengthening relationships. The presence of direct interaction fosters a sense of connection and humanizes the communication process. This personal touch encourages active listening and empathy, leading to more meaningful and authentic exchanges.
  • Real-Time Interaction: Oral _ communication facilitates immediate interaction, enabling real-time responses and feedback. This aspect is particularly valuable in group discussions, brainstorming sessions, and problem-solving activities, as participants can contribute and collaborate simultaneously.
  • Persuasion and Influence: Skilled oral _ communicators possess the ability to persuade and influence others effectively. By employing persuasive language, storytelling techniques, and emotional appeal, they can sway opinions, gain support, and inspire action, making oral communication a powerful tool in various professional contexts.
  • Personal Touch: Oral _ communication adds a personal touch to interactions, making the communication warmer and more engaging. The tone and inflection in the speaker’s voice can convey emotions and intentions, making the message more impactful and memorable.
  • Enhancing Public Speaking Skills: Engaging in regular oral _ communication, such as public speaking engagements or presentations, allows individuals to improve their public speaking skills over time. With practice, individuals can become more confident, articulate, and composed speakers, capable of delivering messages effectively to diverse audiences.
  • Conflict Resolution: Oral _ communication is essential in resolving conflicts and disagreements. By encouraging open dialogue, active listening, and empathetic understanding, parties involved in a conflict can express their concerns, find common ground, and work towards a resolution collaboratively.
  • Team Collaboration: Effective oral _ communication is vital for successful team collaboration. It allows team members to share information, exchange ideas, and contribute to discussions, fostering a cohesive and productive team environment.

Oral _ communication offers a rich and interactive form of human interaction. It leverages the power of language, non-verbal cues, and immediate feedback to facilitate meaningful connections, effective collaboration, and successful communication across various personal and professional settings. By honing their oral communication skills, individuals can enhance their ability to express ideas, build relationships, and make a positive impact in both their personal and professional lives.

Disadvantages/Limitations of Oral Communication

While oral _ communication offers many advantages, it also comes with some disadvantages and limitations. Understanding these drawbacks can help individuals become aware of potential challenges and work towards improving their communication effectiveness. Here are some disadvantages of oral communication:

  • Lack of Record: One of the primary limitations of oral _ communication is the absence of a tangible record. Unlike written communication, oral interactions do not leave behind a documented account of the conversation. This can lead to misunderstandings or discrepancies in recalling important details, making it challenging to refer back to specific information. To address this, individuals can follow up oral discussions with written summaries or use digital recording devices to maintain a record of crucial conversations.
  • Limited Reach: Oral _ communication is confined to those present during the interaction. It may not be practical for disseminating information to a wide audience, especially when dealing with remote or geographically dispersed individuals. To overcome this limitation, combining oral _ communication with written materials, such as emails, memos, or presentations, can ensure information reaches a broader audience.
  • Misinterpretation: The lack of written words or visual aids in oral communication can increase the risk of misinterpretation. Ambiguous language, cultural differences, or poor articulation can lead to misunderstandings and hinder effective communication. To mitigate this, speakers should strive for clarity, use visual aids when applicable, and encourage active listening to clarify any doubts or confusion.
  • Memory and Recall: Listeners may struggle to retain and recall all the details shared during an oral _ conversation, particularly in lengthy or information-heavy discussions. This can result in vital information being forgotten or misremembered. To address this limitation, speakers can reinforce key points, summarize important information, and provide written materials as supplementary resources.
  • Time Constraints: In time-sensitive situations, such as meetings or presentations, oral communication may have inherent time limitations. This can limit the depth of discussion or hinder the opportunity for thorough elaboration. Practicing effective time management and structuring communication points can help speakers optimize their message delivery within the given time frame.
  • Lack of Preparation: Spontaneous oral communication, such as impromptu speeches or unprepared responses, may lack structure and impact. To overcome this limitation, individuals can practice effective public speaking, enhance their subject knowledge, and prepare for anticipated discussions in advance.
  • Language Barriers: Language differences in multicultural settings can pose significant barriers to effective oral _ communication. Misunderstandings may arise due to language proficiency or unfamiliar expressions. Addressing this limitation involves employing simple and clear language, using visual aids, and encouraging open dialogue to ensure mutual understanding.
  • Noise and Distractions: Background noise or distractions can disrupt oral _ communication, making it challenging for listeners to focus on the message. Choosing appropriate environments and reducing distractions during conversations can enhance communication effectiveness.

While oral communication has its limitations, it remains an indispensable and powerful means of human interaction. By recognizing these disadvantages and adopting strategies to address them, individuals can enhance their oral communication skills, foster effective exchanges, and build stronger connections with others. Combining oral communication with other forms of communication, such as written or visual methods, can create a comprehensive and dynamic communication approach that leads to successful interactions in diverse personal and professional settings.

Elements of Oral Communication

Oral communication, as a dynamic and essential form of human interaction, comprises several interconnected elements that work together to facilitate the exchange of information and ideas through spoken words. These elements, namely the sender, message, channel, receiver, and feedback, form the fundamental structure of oral communication, influencing the effectiveness and impact of the interaction. Understanding and mastering these elements is crucial to becoming a skilled communicator, capable of expressing thoughts clearly, engaging with others empathetically, and fostering meaningful connections in various personal and professional contexts. In this exploration of the elements of oral communication, we will delve into the significance of each component and how they contribute to successful communication outcomes.

The five elements of oral communication are:

  • Sender: The sender is the person or entity that initiates the communication process by conveying a message to the receiver. They are responsible for formulating the message and choosing the appropriate means of delivery to effectively communicate their ideas, information, or emotions.
  • Message: The message is the content or information that the sender intends to communicate to the receiver. It can be conveyed through spoken words, gestures, facial expressions, or any other form of non-verbal communication. The clarity and effectiveness of the message are crucial for successful oral communication.
  • Channel: The channel refers to the medium through which the message is transmitted from the sender to the receiver. In oral communication, the primary channel is spoken language, but it can also involve non-verbal cues like body language, facial expressions, and tone of voice. Other channels may include telephone calls, video conferencing, or live streaming.
  • Receiver: The receiver is the person or audience who receives and interprets the message from the sender. They play a crucial role in the communication process as their understanding and response determine the success of the communication. Active listening and paying attention to non-verbal cues are vital for the effective reception of the message.
  • Feedback: Feedback is the response or reaction given by the receiver to the sender after receiving and interpreting the message. It helps the sender gauge the effectiveness of their communication and whether the message was understood as intended. Feedback can be verbal or non-verbal, and it facilitates a continuous and interactive communication process.

These five elements are interconnected and work together in the process of oral communication. The sender formulates a message and delivers it through a chosen channel, which is received and interpreted by the receiver. The receiver then provides feedback, allowing the sender to adjust their message if necessary. Effective oral communication relies on the seamless interaction and alignment of these elements to convey information accurately and foster understanding between communicators.

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What Makes Good Oral Communication?

What Makes Good Oral Communication

Unlock the art of effective communication with our comprehensive guide on “What Makes Good Oral Communication.” This resource not only delves into the key components and characteristics but also provides illuminating communication examples to solidify your understanding. Elevate your skills, explore insightful tips, and navigate through practical examples that showcase the essence of impactful oral communication. Whether for personal growth or professional advancement, this guide is your gateway to mastering communication examples and fostering meaningful connections.

Good oral communication refers to the effective transmission and reception of messages through spoken language. It involves clear articulation, active listening, appropriate tone, and the ability to convey ideas concisely and comprehensively. This form of communication aims to facilitate understanding, establish rapport, and exchange information in various settings, fostering meaningful connections and relationships.

How to Demonstrate Oral and Written Communication on Your Resume?

In a competitive job market, showcasing strong oral and written communication skills on your resume is crucial for catching the attention of potential employers. Here’s a comprehensive guide on effectively highlighting these skills:

1. Craft a Powerful Professional Summary: Begin your resume with a compelling professional summary that succinctly outlines your expertise in oral and written communication. Use action verbs and quantify your achievements when possible.

2. Tailor Your Work Experience Section: Focus on relevant experiences that highlight your communication skills. Use bullet points to emphasize accomplishments that demonstrate effective verbal and written communication in past roles.

3. Highlight Key Achievements: Create a separate section to showcase key achievements related to communication. Include successful presentations, impactful written documents, or instances where your communication led to positive outcomes.

4. Utilize a Skills Section: Incorporate a dedicated skills section to explicitly list your oral and written communication skills. Include specific software or tools you’re proficient in, such as Microsoft Office or project management platforms.

5. Showcase Certifications and Training: If you’ve undergone specific training or earned certifications in communication-related areas, highlight them prominently. This could include public speaking courses, writing workshops, or industry-specific communication training.

6. Provide Specific Examples: Where applicable, use quantifiable examples to illustrate your communication prowess. Mention successful collaborations, effective client interactions, or instances where your writing contributed to project success.

7. Tailor Your Resume for Each Job: Customize your resume for each job application by emphasizing the aspects of communication most relevant to the specific role. Use keywords from the job description to align your skills with the employer’s needs.

8. Include a Well-Crafted Cover Letter: Your cover letter offers an additional opportunity to showcase your written communication skills. Craft a compelling letter that not only introduces you but also provides insights into your personality and communication style.

9. Request Endorsements on LinkedIn: Strengthen your online presence by securing endorsements on LinkedIn. Ask colleagues, supervisors, or clients to endorse your oral and written communication skills, adding credibility to your resume.

10. Be Prepared to Demonstrate: During interviews, be ready to demonstrate your communication skills. Practice articulating your thoughts clearly and concisely, and prepare examples that highlight your effectiveness in both written and oral communication.

Why is Oral Communication Important in Learning?

Effective oral communication plays a pivotal role in the learning process, influencing academic success and personal development. Here are key aspects highlighting its significance:

what are the characteristics of good oral communication 4

Enhances Understanding and Retention :  Oral communication fosters a dynamic exchange of ideas. Through discussions, students can gain different perspectives, clarify doubts, and deepen their understanding of complex concepts. The interactive nature of verbal communication promotes active engagement, leading to better information retention.

Promotes Critical Thinking Skills:  Engaging in oral communication encourages students to think critically. Expressing thoughts verbally requires them to organize ideas coherently, analyze information, and articulate arguments. This process sharpens cognitive skills, fostering a deeper comprehension of subjects and the ability to approach challenges with a critical mindset.

Develops Interpersonal Skills: Oral communication nurtures essential interpersonal skills. Students learn how to express themselves clearly, listen actively to peers, and navigate social interactions effectively. These skills extend beyond the classroom, influencing students’ ability to collaborate, resolve conflicts, and build positive relationships in various aspects of their lives.

Encourages a Supportive Learning Environment :  An open and communicative classroom culture creates a supportive learning environment. When students feel comfortable expressing their thoughts and asking questions, it fosters a sense of belonging and encourages participation. This inclusive atmosphere contributes to a positive educational experience and facilitates collaborative learning.

Prepares for Real-World Communication :  Oral communication skills acquired in the classroom serve as a foundation for effective communication in the real world. Students develop the ability to articulate ideas confidently, making them better equipped for future academic pursuits, professional endeavors, and social interactions.

Facilitates Language Development: Regular verbal communication contributes to language development. Students enhance vocabulary, grammar, and pronunciation through active participation in discussions and presentations. This linguistic growth positively influences both written and verbal communication skills, creating a comprehensive foundation for effective expression.

How to Develop Good Oral Communication Skills in Students?

Developing strong oral communication skills in students is crucial for their academic, professional, and personal growth. Here’s a comprehensive guide to nurturing these skills effectively:

how to develop good oral communication skills in students 1

1. Engage in Group Activities and Debates: Encourage students to participate in group discussions, debates, and collaborative projects. This fosters confidence, hones articulation, and teaches the art of respectful communication.

2. Practice Active Listening: Emphasize the importance of attentive listening. Exercises involving active listening promote understanding, empathy, and the ability to respond effectively.

3. Offer Constructive Feedback: Create an environment where students feel comfortable providing and receiving constructive feedback. This cultivates self-awareness and improves communication strategies.

4. Encourage Public Speaking Opportunities: Provide platforms for public speaking, such as presentations or storytelling sessions. These opportunities build confidence and help students express themselves more effectively.

5. Use Visual Aids and Technology: Incorporate visual aids and technology into lessons. These tools engage students, enhancing their communication skills through diverse mediums.

6. Role-Playing Scenarios: Engage students in role-playing exercises to navigate real-life communication scenarios. This develops adaptability and problem-solving skills.

7. Cultivate Empathy and Perspective-Taking: Encourage students to consider diverse perspectives and practice empathy. Understanding different viewpoints improves communication and fosters inclusivity.

8. Promote Effective Body Language: Teach the significance of non-verbal cues like posture, gestures, and eye contact. This complements verbal communication, enhancing overall effectiveness.

9. Provide Varied Presentation Styles : Allow flexibility in presentation styles to accommodate individual strengths. This helps students find their preferred mode of communication.

10. Create a Supportive Environment: Finally, establish an inclusive, non-judgmental classroom environment where students feel encouraged to communicate freely and experiment with different communication styles.

What are the Characteristics of Good Oral Communication?

Good oral communication is characterized by several key attributes that contribute to its effectiveness.

what are the characteristics of good oral communication 2

Clarity: Clear articulation and expression of thoughts ensure that the message is easily understood by the audience. Avoiding jargon and using straightforward language enhances clarity.

Active Listening: Effective communicators actively listen to others, showing genuine interest and understanding. This involves providing feedback, asking questions, and acknowledging the speaker’s perspective.

Appropriate Tone: The tone of voice plays a crucial role. Adapting the tone based on the context, audience, and message helps convey emotions and intentions accurately.

Conciseness: Good oral communication involves expressing ideas succinctly. Avoiding unnecessary details and focusing on the core message prevents listener confusion.

Engagement: Captivating the audience through engaging delivery methods, such as storytelling, humor, or relatable examples, enhances the overall impact of oral communication.

Flexibility: Adapting communication style based on the audience’s feedback, comprehension, or reactions demonstrates flexibility and responsiveness.

Feedback: Encouraging feedback and actively seeking opinions fosters a two-way communication process, promoting a collaborative and inclusive environment.

How to Improve Good Oral Communication in the Workplace?

Enhancing oral communication skills in the workplace is vital for effective collaboration and productivity.

how to improve good oral communication in the workplace 1

Professional Development: Invest in workshops, training, or courses focused on improving oral communication skills. These programs can provide valuable insights and practical tips.

Practice Public Speaking: Engage in public speaking opportunities within the workplace, such as leading meetings or presenting ideas. Regular practice helps build confidence and hones communication skills.

Utilize Technology: Leverage communication tools and platforms to facilitate clear and efficient information exchange. Virtual meetings, collaboration apps, and messaging platforms can streamline workplace communication.

Receive Constructive Feedback: Actively seek feedback from colleagues or supervisors. Constructive criticism provides valuable insights for improvement and helps identify areas that may require attention.

Encourage Open Dialogue: Foster a workplace culture that values open communication. Encourage team members to express their thoughts, ideas, and concerns freely, creating an environment conducive to effective oral communication.

Develop Listening Skills: Place emphasis on active listening. Encourage employees to listen attentively, ask clarifying questions, and demonstrate understanding during conversations.

Set Communication Expectations: Establish clear communication protocols and expectations within the workplace. This includes preferred channels, response times, and guidelines for professional and respectful communication.

In conclusion, In the dynamic world of communication, mastering the art of oral communication is not just an asset but a necessity. Whether it’s in a professional setting, educational environment, or personal interactions, the ability to communicate effectively shapes our experiences and outcomes. As we have explored, good oral communication hinges on clarity, active listening, appropriate tone, and the ability to engage the audience. It’s about conveying your message with precision and empathy, ensuring that it resonates with your listeners. To further enhance your oral communication skills, consider exploring resources from reputable educational institutions. For instance, Harvard University’s Professional Development programs offer a range of courses and workshops focused on improving communication skills. These programs, designed by leading experts, provide practical strategies and insights that can be applied in various aspects of life. Similarly, the Toastmasters International organization provides a supportive learning environment where individuals can practice public speaking and leadership skills, helping them to become more effective communicators. In conclusion, good oral communication is not just about speaking well; it’s about connecting with others, understanding their perspectives, and creating a meaningful dialogue. By continuously refining these skills and seeking opportunities for growth, we can navigate our personal and professional lives with greater confidence and effectiveness. Remember, every conversation is an opportunity to learn, inspire, and make a lasting impact.

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CTL Guide to Oral & Signed Communication

Guidance for faculty proposing or teaching an osc course; includes assignment models and resources, as well as student-facing resources on public speaking..., introduction.

BU students should be able to communicate information in a clear and coherent formal oral and/or signed presentation, to engage responsibly with others, and to make use of a range of disciplinary-appropriate informal oratory.

Learning outcomes

Oral and/or signed communication courses and cocurricular activities in this area must have all outcomes.

  • Students will be able to craft and deliver responsible, considered and well-structured oral and/or signed arguments using media and modes of expression appropriate to the situation.
  • Students will demonstrate an understanding that oral/signed communication is generally interactive, and they should be able to attend and respond thoughtfully to others.
  • Students will be able to speak/sign effectively in situations ranging from the formal to the extemporaneous and interact comfortably with diverse audiences.

If you are proposing an OSC course or if you want to learn more about these outcomes, please see this  Interpretive Document . Interpretive Documents, written by the   General Education Committee ,  are designed to answer questions faculty have raised about Hub policies, practices, and  learning outcomes  as a part of the course approval process. To learn more about the proposal process,  start here .

Resources for faculty

  • Brown University : Classroom Communication Tips
  • Mount Holyoke College : Are Your Students Communicating Effectively?
  • University of Pittsburgh : Oral Communication Lab (includes sections on Public Speaking, Argument & Deliberation, and Audience Analysis)
  • Rice University : Program in Writing and Communication (see “Professional Communication” and “Academic Presentations” sections)
  • Ripon College : Oral Communication – Evaluation and Grading
  • Stanford University : Undergrad Program in Writing and Rhetoric – Tools for Students
  • University of Wisconsin-Madison : Resources for Instructors (see the “Teaching Oral Communication Skills” tab)
  • Playlist: Before Public Speaking (9 videos)
  • Playlist: How to Make a Great Presentation (5 videos)
  • Megan Washington: Why I Live in Mortal Dread of Public Speaking
  • Anderson, Chris. (2016)  Ted Talks: The Official Ted Guide to Public Speaking . Boston: Houghton Mifflin Harcourt. Anderson’s foundation acquired the TED Conference in 2001, and he transformed it into a global media enterprise focused on “ideas worth spreading.” His book is not only a practical and accessible guide to giving TED talks, but also public speaking in general.

Resources for students

  • University of Pittsburgh : Student facing resources on public speaking, working in groups, argument, and audience analysis.
  • Hamilton College: The Seven Cardinal Virtues of Oral Presentation
  • Toastmasters (videos and resources)

Overcoming anxiety

  • Mayo Clinic,” Fear of Public Speaking: How Can I Overcome It? “
  • College of Lake County, Illinois,  Speech Anxiety Workbook
  • TED Talk: Joe Kowan, How I Beat Stage Fright
  • TED Talk: Amy Cuddy, Your Body Language May Shape Who You Are
  • TED Talk: Mikael Cho, The Science of Stage Fright (And How to Overcome It)

Assignment ideas

The following are assignments that faculty have developed for this Hub area:

  • Guided activities help students to  transition from simple to complex oral communication tasks.

Seeing and hearing others speak (in person, videos, etc.), and engaging students in a discussion on the effective use of organization, gestures, pacing, etc., can oftentimes be more memorable than simply explaining what makes for a strong presentation. In this way, exposing students to models (through TED talks, speeches, or other genres of formal and informal communication) can allow them to recognize and evaluate the components of effective communication; for instance, what makes for an effective persuasive argument?

To help students transition to drafting their own speeches and arguments, you may choose to expose them to different rhetorical models. These include ethos, pathos, and logos.

Having reflected on what makes for effective oral and/or signed communication, students may then practice developing their own skills though informal or low-stakes activities before speaking in a formal, high-stakes  situations. For example, students could practice presenting in pairs or small groups before doing so in front of the whole class.

Incorporating such scaffolded assignments allows students to receive feedback and explicit training at each step of the process.

  • Debates  challenge students to speak clearly, succinctly, and persuasively. In addition, students learn how to select evidence that will be most compelling to their audience and to listen carefully to others so that they can offer targeted counterarguments.  Some faculty wait to assign viewpoints until the day of the debate so that students need to prepare to represent both sides.
  • S peeches and presentations also  serve as effective cumulative assignments.
  • Additional sample assignments and assessments can be found throughout the selected Resources section located above.

Course design questions

As you are integrating Oral &/or Signed Communication into your course, here are a few questions that you might consider:

  • What framework/vocabulary/process do you use to teach the key elements of oral and/or signed communication in your course — such as argument structure, genre, and audience?
  • What assigned readings or other materials do you use to teach oral and/or signed communication specifically?
  • What assignments — both graded and ungraded, high- and low-stakes –are you developing to evaluate students’ communication skills?
  • Do students have opportunities throughout the semester to apply and practice these skills and receive feedback?

Other resources

  • Chan, Vincent. (2011). “Teaching Oral Communication in Undergraduate Science: Are We Doing Enough and Doing it Right?” Journal of Learning Design 4:3,  71–79. Offers a number of simple, practical suggestions for integrating “learning tasks for training oral communication” into undergraduate science courses.
  • Cleveland, Lacy M., Reinsvold, Robert J. (2017). “Development of Oral Communication Skills By Undergraduates That Convey Evolutionary Concepts to the Public.” Journal of Microbiology & Biology E ducation 18:1. Outlines a three-phase activity that aims to develop and assess students’ ability to communicate key concepts in evolutionary science to an audience of non-experts.
  • Dannels, Deanna P., Palmerston, Patricia Ruby,  & Gaffney, Amy L. H . (2017).  Oral Communication in the Disciplines: A Resource for Teacher Development and Training . Anderson, South Carolina: Parlor Press.  A practical and comprehensive guide to designing oral assignments in a wide range of courses by leaders in the field of oral communication across the disciplines .
  • Gunn, Joshua. (2018).  Speech Craft . Bedford/St. Martin’s.
  • Keith, William M. and Lundberg, Christian O. (2017) . Public Speaking: Choices and Responsibility. (2nd ed.) Boston, MA.: Cengage Learning. An in-depth textbook focusing on writing and delivering formal speeches and presentations. Though intended for students, it can also serve as a helpful resource for instructors.
  • Lucas, Stephen. The Art of Public Speaking . (2012). Boston: McGraw-Hill (12th ed) . A leading and comprehensive textbook on public speaking, covering a wide range of rhetorical situations.
  • O’Hair, D., Rubenstein, H., & Stewart, R. (2015).  A Pocket Guide to Public Speaking . Bedford/St. Martin’s.  
  • Palmer, Eric. (2011).  Well Spoken: Teaching Speaking to All Students . Portland, ME: Stenhouse Publishers.
  • Quigley, Brooke L. (1998). “Designing and Grading Oral Communication Assignments.” New Directions for Teaching and Learning  74 (1998): 41–49. Though two decades old, this remains a succinct and practical guide to the basics of oral assignment design and assessment and includes an outline of key principles and a sample grading rubric.
  • Sprague, Jo, Stuart, Douglas, & Bodary, David. (2019).  The Speaker’s Handbook . Boston, M.A.: Cengage.

You may also be interested in:

Ctl guide to writing intensive (win) hub courses, research & information literacy hub guide, creativity & innovation hub guide, ctl guide to critical thinking, ctl guide to teamwork/collaboration, faculty guide to assessment options in remote & hybrid classes part 1: overview of exams & assignments, faculty guide: first day of in-person classes, ctl guide to digital/multimedia expression.

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Oral Communication: Definition, Importance and Examples

June 9, 2023 | By Hitesh Bhasin | Filed Under: Management

Oral communication is the way toward communicating information or thoughts by using words.

The incredible oral communication abilities are your pass to accomplishment in the personal, professional as well as the business world. It will also resolve the issues associated with your anxieties or nervousness that you have been facing before going for any job interview or speaking in the public.

Honing your speech and oral communication skills can help you at each phase of your profession. It enables you to verbally exchange your thoughts to one individual or group of people to get favourable outcomes. Such interactions can either be formal or informal.

Formal types of oral communication includes presentations at the business meeting, commencements speeches, classroom lectures, etc. while the informal form of oral communication can be Face to Face conversations, discussions at business meetings, telephone conversations, etc.

In this post, we will dive into the world of oral communication and understand its different forms, tips, and examples so that you can use it adeptly-

Table of Contents

What is Oral Communication?

Whenever an interaction takes place using spoken words, it is termed as oral communication.

No business can ever deny the importance of excellent oral communication. It seems face to face communication is the only significant way of transmitting the information. The modern-day corporate environment seeks people with excellent oral communication skills.

Both small, as well as large businesses, work on conversational management skills to improve the overall efficiency of their organization. This oral communication can take place in several forms; let’s have a look at some of the critical forms of oral business communication . –

Forms of Oral Communication

Forms of Oral Communication

1. Interpersonal

When two or more than two people communicate with each other, the form of oral communication is interpersonal. Such informal communication most often occurs when people meet in a social context.

2. Intrapersonal

Intrapersonal communication occurs when you talk to yourself. Often this form of communication is not emphasized much. People who are about to make any decision often get into intrapersonal oral communication. Intrapersonal oral communication helps and has been found to increase self-awareness and mindfulness.

As the name suggests, such oral communication occurs in groups (mostly small consisting of 5 to 10 people). This form of oral communication is meant for the relationship and the companionship. In the workplace, group communication occurs to discuss on project’s complexities and for working collaboratively.

This form of communication is extremely helpful in getting to know other’s ideas and understand people better than ever.

This form of communication consists of direct interaction between a speaker and his/her audience. Public speaking is the second name assigned to this form of communication. Here the size of the audience can be anything – ranging from merely a few people to hundreds and thousands.

This form of communication requires excellent persuading active listening skills to convey a message to the audience effectively.

Mass communication uses a mode to convey messages from sender to receiver. Here a message is sent from the sender to the people across the world by using different modes like TV, radio, internet, etc.

6. Corporation

All the communications that occur within the corporation are known as corporate communication . From talking to employees to direct conversation among the co-workers, everything falls under the same domain.

A good and healthy corporate communication is beneficial for all-round development of the organization.

7. Intercultural

Intercultural communication occurs between the person sharing different cultural beliefs. Such a form of communication requires excellent skills as not only the knowledge of the spoken language is the key here, but also emotional intelligence plays a significant role.

Modern-day businesses focus a lot on this form of communication due to increasing globalization.

These non verbal cues are the primary forms of oral communication that we can notice in our day to day life. It is essential to understand why organizations should emphasize more on developing a pleasant oral communication atmosphere within the organization –

Importance of Good Oral Communication

When we talk about the importance of oral communication within any organization of any size, we are talking about the importance of exchanging ideas. No business can ever deny the role of formal communication and exchange of ideas within the organization. The person holding an idea might be very clear about it, but if the person is not able to transmit that idea to someone else in the organization, then it’s of no use.

Good oral communication means that the person involved in the information transmission can interpret the information in its original and valid form. Here, the stimulator and respondent, both should be good with their verbal communication skill to transmit and receive information positively.

The efficiency and productivity of the organization as a whole can be primarily impacted by effective oral communication within the organization. Better will be the efficiency of the organization if the ideas are transmitted well among the members of the organization. The focus should be laid to transmit the information correctly in the first attempt itself. An influential culture of understanding is developed if the oral communication of the organization is strong.

So, what should the organization do to improve the advantages of oral communication within the organization? Let us also understand what an individual can do to themselves to improve their oral communication skills –

How to Enhance Oral Communication?

Be confident

1. Practice

The practice is the key to excellent communication skills . You may not be good when you try to communicate the ideas for the first time, but if you keep grinding hard, sooner or later you will be able to convey the information effectively.

Organizations can conduct seminars with visual aids and training sessions for oral communication practice for the members of the organization.

2. Informal/formal group communication

You can improve your communication by communicating more with your friends and colleagues. Make sure that your friends provide you with valid feedback on your efforts.

Pick what you need to improve from those feedbacks and work on those areas. You can also enhance your listening and speaking skills through such communications.

3. Professional coaching

This can come handy when trying to improve oral communication. You can take expert guidance to improve your body language and communication skills. Moreover, such coaching conducts their practice sessions so it will be more helpful for you.

Organizations can also promote such an atmosphere for the members to take professional guidance over-improving communication skills.

4. Self-assessment

This is one of the most effective ways to improve oral communication skills. One can go for recording solo video sessions and then evaluate it to know the shortcomings.

This will improve not only confidence but also the way we communicate ( communication style) . Make sure that the recording sessions are not too large at the start.

5. Be confident

In the end, it’s not that complicated as you may think. Anyone can improve their oral communication skills; it’s just a matter of guidance and practice. Be confident in yourself.

Organizations should also incorporate a healthy atmosphere so that employees do not feel uncomfortable.

Examples of Oral Communication at Workplaces

Here are a few examples of oral and written communication and verbal communication in the workplace.

1. Oral Communication utilized by Supervisors

  • Advising subordinates about the suitable game-plan
  • Assertiveness
  • Conveying input in a useful and constructive way
  • Disciplining workforce in an immediate and respectful way
  • Giving credit to other people
  • Recognizing and countering complaints
  • Showing interests in other people, getting some information about and perceiving their sentiments
  • Speaking smoothly in any event, when you’re stressed
  • Terminating staff
  • Training others to do an assignment or job
  • Using affirmative sounds and words such as “uh-huh,” “I understand,” “got you,” “without a doubt,” “I see,” and “yes” to exhibit an understanding
  • Using self-exposure to support sharing

2. Oral Communication utilized by Team Members

  • Conveying messages compactly
  • Encouraging hesitant individuals to share input
  • Explaining a troublesome circumstance without being angry
  • Explaining that you need help
  • Paraphrasing to show your understanding
  • Posing inquiries to evoke more insight regarding explicit issues
  • Receiving feedback and criticism without defensiveness
  • Refraining from talking over and over again or intruding on others
  • Requesting input
  • Sharing your necessities, needs, or emotions without condemning or accusing

3. Oral Communication utilized by Clients

  • Anticipating the worries or concerns of others
  • Asking for explanation
  • Using open-ended inquiries to stimulate dialogue
  • Calming an upset client by perceiving and reacting to their grievances
  • Emphasizing advantages of an item, service, or proposal to convince an individual or a team
  • Noticing non-verbal prompts and reacting verbally to resolve confusion or anger related issues

4. Oral Communication utilized by Presenters

  • Enunciating each word you express accurately and clearly
  • Introducing the focus of the subject toward the start of your interaction
  • Planning communications before exchanging thoughts actually
  • Projecting your voice to occupy the room
  • Providing solid examples to outline points
  • Restating significant points towards the end of the presentation
  • Choosing language fitting to the crowd
  • Using a moderate pace while speaking, plus being confident with humility
  • Supporting your statements with facts and proof
  • Tailoring messages to various crowds
  • Telling stories to pull in the audience
  • Using humour to connect with the audiences

Final Thoughts!

These are the things organizations as well as individuals can work upon to improve their oral communication skills.

Having excellent oral communication skills is extremely important these days – from sharing ideas with colleagues to fitting in a job interview, you need it everywhere in today’s corporate world.

How important do you consider oral communication in your life?

Liked this post? Check out the complete series on Communication

Related posts:

  • Two-Way Communication – Definition, Importance and Examples
  • Intercultural Communication: Importance, Secrets & Examples
  • Interpersonal Communication: Meaning, Types, Importance, Elements and Examples
  • Visual Communication: Definition, Importance and Types
  • Communication Process: Definition, Steps, Importance & Example
  • Verbal Communication – Definition, Types, Importance and Difference from Non-Verbal
  • Public Communication – Definition, Importance and Types
  • Communication Strategy: Definition, Importance, Types and Success
  • Direct Communication – Definition, Importance and Advantages
  • Communication Design: Definition, Meaning, Types and Examples

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About Hitesh Bhasin

Hitesh Bhasin is the CEO of Marketing91 and has over a decade of experience in the marketing field. He is an accomplished author of thousands of insightful articles, including in-depth analyses of brands and companies. Holding an MBA in Marketing, Hitesh manages several offline ventures, where he applies all the concepts of Marketing that he writes about.

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Oral Communication Skills in the Workplace

In the professional world, communication matters to the core and oral communication in the work place are vital for success of any organization. If employees have the ability to communicate effectively, there can be a tremendous scope of success.

Oral Communication Skills in the Workplace

Glance through any job portal and you will find that “excellent written and oral communication skills” are one of the vital attributes that all employers look for in their prospective employees. Oral communication is the art of using speech to convey information, thoughts and feelings to others and it is the key to improve interpersonal and professional relationships.

Importance of Oral Communication Skills in the Workplace

Human beings are blessed with the faculty of speech and that is an incredible gift, to say the least. As the 21st century has been adjudged to be an era of communication, innovative technologies have revolutionized the business world. This is the ‘instant world’, that epitomizes dynamism. The way we convey our thoughts plays a major role in building relationships. If you’re impolite, terse and reckless in speaking, your words, no matter how meaningful, won’t achieve their purpose.

Moreover, experts in body language and communication related studies point out a fact that the tone, diction, pronunciation and speed of our talking matters a lot in daily dealings with people. In work place, there are employees of diverse cultural and educational backgrounds. This makes team working a difficult task but guided by the ability to work coherently and with a clear understanding of the task to be achieved, all members work towards the same objective. Misunderstandings, conflicts and differences in opinions are easily managed when there is a lucid flow of communication between team members.

With proper communication, a bonding and trust builds amongst the employees thereby promoting excellent working conditions. An atmosphere of support and cooperation is fostered by properly conveying expectations of the management team to the employees and vice-versa. If employees are given the opportunity to express their suggestions, viewpoints and ideas, they feel engaged in shaping the future of the company.

Oral communication also plays a major role in negotiations, mergers & acquisitions and meetings. In almost every business set up, individuals are required to make presentations and address them in front of CEOs and management officers. All this requires a sharp and accurate understanding of the way to talk and present our thoughts. Both forms of oral communication – listening and speaking are important for learning things around us.

Improving Oral Communication

How to improve oral communication? Well, there is no one fixed method to develop communication skills. A combination of variety of methods work best in helping people to get more command on their oral communication skills. In the business world, individuals are expected to be confident about their beliefs, ideas and convictions. Hence, they must include words like ‘In my opinion’, ‘as far as I know’, I believe that’ so that their words are more emphatic and reflect self analysis. While improving skills on oral communication skills, people in a workplace must learn the art of listening. It is said that to speak well, one must be a great listener. In the professional world, poor listening skills can cost an individual a fortune as some major pointers from the other person’s perspective can be missed. This is true even in management meetings and seminars.

Employees who’re active listeners can grasp the main points being discussed in a meeting or a seminar, in a more profound way. Similarly, active listening helps individuals to understand the other person in a more enhanced way. Besides being a good listener, one must also have a positive body language during conversations. A person with a smiling face and positive attitude is able to raise the spirits of everyone around him. On the other hand, an individual with a negative attitude makes the conversation dull and depressing. When we’re talking to someone, we must give the other person an opportunity to talk to as it improves our listening ability. Many people talk too fast during conversations that makes it a difficult task to figure out about what the person is saying.

Communication is an art and it can be improved by working on it consistently. Since it is not an overnight work, one needs to learn it by observing people who’re good at it. It is a misconception that effective oral communication skills is about being verbose or to use scholarly language while talking. Oral communication skills, in fact, are representation of simplicity and detail!

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The Business Communication

Empowering Connections for Success

What is oral communication?

Posted By The Business Communication 7 Comments

When messages or information is exchanged or communicated is orally is called oral communication. It is a word-based communication system but in oral form. Most of the time, we use oral communication. Executive spends 60 to 90 percent of their time talking to people. Face to face conversations, group discussions, counseling, interview, radio, television, telephone calls, etc. is used to express meaning in oral communication. Some definitions of oral communication are as follows:

Table of Contents

What is oral communication

According to Ricky W. Griffin , “Oral communication takes place in face-to-face conversations, group discussions, telephone calls and other circumstances in which spoken word is used to express meaning.” According to Bovee and others , “Oral communication expresses ideas through the spoken word.” According to S. K. Kapur , “Oral communication takes place when spoken words are used to transfer information and understanding form on person to another.”

So, oral communication is the process in which messages or information is exchanged or communicated within the sender and receiver through the word of mouth.

oral communication

Principles of oral communication

The principles of oral communication are discussed below:

  • Clear pronunciation: Clear pronunciation of message sender in the main factor or oral communication. If it is not clear, the goal of the message may not be achieved.
  • Preparation: Before communicating orally the speaker should take preparation both physically are mental.
  • Unity and integration: The unity an integration of the speech of the message sender is a must for successful oral communication.
  • Precision: Precision is needed to make oral communication effective. The meaning of the words must be specific.
  • Natural voice: The speakers must not fluctuate at the time of oral communication. On the other hand, the artificial voice must be avoided.
  • Planning: Organized plan is a must for effective oral communication. The speaker should take a proper plan for delivering speech.
  • Simplicity: The speaker should use simple understandable words in oral communication. It should be easy and simple.
  • Legality: The speaker’s speech should be legal and logical at the time of oral communication.
  • Avoiding emotions: At the time of oral discussion, excessive emotions can divert a speaker from main subject. So, the speaker should be careful about emotion. The speech must be emotionless.
  • Acting: Many people lose concentration after listening for a few minutes. So speech must be emotionless.
  • Efficiency: Speaker’s efficiency and skill is necessary for effective oral communication.
  • Vocabulary: Words bear different meanings to different people in different situations. In oral communication, a speaker should use the most familiar words to the receiver of the message to avoid any confusion in the meaning of the words.

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Reader Interactions

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April 1, 2019 at 12:21 am

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oral communication uses

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Oral Communication for Practical Purposes

Although many people have been speaking in many situations, it remains that correct expressions should be used in order to be civil and courteous. Knowing how to speak in practical situations will enable your conversations to become more orderly and clear. If you do not know how to communicate properly in these practical situations, your listeners might incorrectly respond and do the wrong things such as getting lost or getting the wrong message. For example, if someone asks the question, “do you mind…?” and then the other person responds, “yes,” that would seem to be an impolite way of declining to help when in fact the other person actually intends to help. The expressions, most of them idiomatic expressions (fixed expressions used for a function or purpose), enumerated on the proceeding pages can help you understand and practice the proper way of speaking in practical situations.

Giving and Receiving Directions

Asking for directions

Excuse me. Could you direct me to <name of place>, please? Excuse me. Do you know how to get to <name of place>? Could you tell me how to get there please?

Giving directions

Sorry, I don’t know the place. Walk <number> blocks. Walk along (direction) <street name>. Go down <street name>. …until you reach <place or street name> …until your reach the corner of <street name> …then… Turn left/right. Turn left/right on <street name>. You will see <a place>. The <description of place> is <name of place>. It’s right beside/across <name of place>.

oral communication uses

(The conversation takes place at the bus station. Refer to map.)

Visitor : Excuse me. Do you know where San Andres Elementary School is? Local: Yes. Visitor : Could you tell me how to get there please? Local : Go down Don Julian Paredes Street. Walk three blocks until you reach the Municipal Hall. Then, turn left at P. Santos Street Walk until you reach San Andres Elementary School. It’s right in front of the National Art Museum. Visitor : Thank you. Local: You’re welcome.

(The conversation takes place at Collin Sports Complex.)

Visitor : Excuse me. Could you direct me to the Mayor’s residence, please? Local : Yes. Walk north along St. Anne Street until you reach the corner of Don Julian Paredes Avenue. Turn right, and walk until you reach Don Jose Street. Turn left and walk until you reach the fire station. The blue house across is the Mayor’s residence. Visitor : Thank you. Local : You’re welcome. Glad to be of help.

Making and Receiving a Social Call

Identifying yourself

Hello. This is <your name>. May I speak with <name of person>, please?

Answering a call

<Surname>’s residence. This is <your name> speaking. How may I help you?

Asking for identification

May I know who’s on the line, please? Could you tell me your name again, please?

Passing the phone to another person

Please hold on/wait a moment. I’m going to get him/her.

If the person is unavailable

I’m sorry. <Name of persons is unavailable/not around right now. Would you like to leave a message?

Receiver : Paredes residence. This is Nathaniel speaking. How may I help you? Caller : Hello. This is Mark. May I speak with Mercy please? Receiver : Please hold on. I’m going to get her.

(after a while)

Receiver : I’m sorry. Mercy is not around right now. Would you like to leave a message? Caller : Yes. Please tell her our group study will be held at Socorro Hall at 4 pm Tomorrow. Receiver : OK. Caller : Thank you and goodbye.

Making and Receiving a Business Call

Hello. This is your first and last names>. I’m from <name of your institution or company>… …I would like to speak with <name of person> please. …I’m calling regarding <purpose for calling>

<name of institution or company>. This is <your name> speaking. How may I help you?

May I know who’s on the line, please? Could you please tell me your name again?

Please hold on/wait a moment. I’m going to get him/her. Please hold on/wait a moment. I’ll connect you to his/her line. I will let you speak with <first name and last name of person or name of department>. He is/she is/they are <position or responsibility>. Please hold on/wait a moment.

I’m sorry, <Mr./Ms. Surname of person> is unavailable/not around right now. Would you like to leave a message?

Receiver : Language Study Center. This is Teresa speaking. How may I help you? Caller : Hello. This is Julian Sosa. I’m from the English for All Foundation. I’m calling regarding your degree offerings for teaching English. Receiver : I will let you speak with Prof. Connie Raymundo. She is the dean of our school of language teaching. Please wait a moment. Caller : Thank you.

Relaying Messages

When the reporting verb is in past tense such as said…

  •  …replace present tense with past tense

Shiela (original): I am going to the mall to buy a pair of shoes. Pia (reporting): Shiela called. She said she was going to the mall to buy a pair of shoes. Louie (original): I have distributed the pamphlets informing people about environmental concerns. Amina (reporting): Louie called. He said he had distributed pamphlets informing people about environmental concerns.

…except for habitual actions or general facts

Rose (original): Our store delivers groceries for only 30 pesos delivery charge. Louie (reporting): Rose called. She said their store delivers groceries for only 30 pesos delivery charge.

  • …replace past tense with past perfect (had + past participle)

Shiela (original): I already saw the movie he suggested. Pia (reporting): Sheila called. She said she had already seen the movie you suggested.

Amina (original): I found a new venue for the party. Reuel (reporting): Amina called. She said she had found a new venue for the party.

Louie (original): The visitors flew to Cebu for their vacation. Rose (reporting): Louie called. He said the visitors had flown to Cebu for their vacation.

  • …replace can/will with could/would

Shiela (original): I will watch a movie tonight. Pia (reporting): Shiela called. She said she would watch a movie tonight

Louie (original): I can invite twenty people for the celebration. Rose (reporting): Louie called. He said he could invite twenty people for the celebration.

Making, Accepting, and Rejecting Offers

Making offers

Would you like to have/try some <items>? May I offer you some <items>? May I interest you in some <items>? I would like to offer you <items>.

Accepting offers

Yes, I would like to try/taste one/some. Thank you. Yes. Thank you.

Rejecting offers

No. I’m okay. No thanks. I’m <reason>. Thanks for the offer but I am <reason>.

Jewel : Would you like to have some bread? Grace : Yes. Thank you. Jewel : Would you like to have some butter with it? Grace : No, thanks. I’m on a diet.

Stephanie : May I interest you in buying a multi-function printer? Dominic : Thanks for the offer but I am saving my money for a new tablet.

Asking for Help

Asking for help

Could you help me? I need to <verb>… Could you help me <verb>… Do you mind helping me <verb>…

Agreeing to help

Yes. Certainly. Not at all. (for question 3)

Declining to help

I’m sorry but <reason>.

Nathaniel : Excuse me. Could you help me? I need to move this table to the other side. Mark : Certainly.

Stephanie : Do you mind helping me slice these potatoes? Hope : Not at all.

Mark : Could you help me thread this needle? Rey : I’m sorry but I have very poor eyesight.

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COMMENTS

  1. Oral Communication: Examples, Importance, Types & Features

    Cengage Learning. What is oral communication? The process of exchanging information, thoughts, and ideas through spoken words is commonly referred to as oral communication. It is a fundamental form of human communication that allows individuals to interact, express themselves, and convey messages directly to others using speech.

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    Activities What are examples of oral communication? Oral communication is the verbal transmission of information and ideas used regularly in many different fields. For example, a student may...

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    Examples of oral communication are conversations with friends, family or colleagues, presentations and speeches. Oral communication helps to build trust and reliability. The process of oral communication is more effective than an email or a text message. For important and sensitive conversations—such as salary negotiations and even conflict ...

  4. What is Oral Communication? Definitions, Importance, Methods, Types

    Oral communication implies communication through the mouth. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, and discussions are all forms of oral communication.

  5. Oral Communication: Meaning, Advantages, Limitations

    Conclusion What is Oral Communication? Oral communication is verbal communication that communicates with the utterance of words or with spoken words. Oral communication involves face-to-face conversation, group discussions, telephone calls, and other situations in which the sender uses spoken words to communicate.

  6. What is Oral Communication? Oral Communication Definition

    Wix Blog 10 Methods to Introduce Yourself in an Email and Get a Response Read More Oral Communication What is oral communication? Oral communication is the exchange of information and ideas through spoken word. It can be directly in person in a face-to-face interaction or through an electronic device such as a phone, video platform or radio.

  7. Oral Communication

    Oral communication can be best used to transfer private and confidential information/matter. Disadvantages/Limitations of Oral Communication Relying only on oral communication may not be sufficient as business communication is formal and very organized.

  8. Oral communication

    Search for: 'oral communication' in Oxford Reference ». Human interaction through the use of speech, or spoken messages. In common usage loosely referred to as verbal communication, particularly face-to-face interaction, but more strictly including mediated use of the spoken word (e.g. a telephone conversation), where, in addition to spoken ...

  9. Oral Communication

    Oral Communication. Feb 6, 2020. Oral communication describes any type of interaction that makes use of spoken words, and it is a vital, integral part of the business world, especially in an era ...

  10. Chapter 2: Introduction to Oral Communication

    The turn to writing didn't threaten the influential place of oral communication, however. During the near 5,000-year period of the "Manuscript Era," literacy, or the ability to read and write, didn't spread far beyond the most privileged in society. In fact, it wasn't until the 1800s that widespread literacy existed in the world.

  11. Oral Communication: Definition & Example

    Oral communication is used for various purposes in the workplace and is a frequently used form of communication. Types of oral communication include: Meetings, Discussions, Face-to-face conversations, Speeches, Telephone conversations, and so on. Oral conversations at the workplace may be formal or informal.

  12. What is Oral Communication? Advantages, Disadvantages, Imp

    Oral communication is transfer of information from sender to receiver by means of verbal and visual aid. Examples of oral communication include presentations, speeches, discussions, etc.

  13. What Is Communication and How to Use It Effectively

    The Art of Communicating and How to Use It Effectively. Communication is the process of sending and receiving messages through verbal or nonverbal means, including speech, or oral communication; writing and graphical representations (such as infographics, maps, and charts); and signs , signals, and behavior. More simply, communication is said ...

  14. Importance of Oral Communication: Why It is Important?, Uses

    Oral communication is the process of exchanging information and ideas through speaking. It is a key aspect of human interaction, essential for understanding and being understood in both personal and professional contexts. This form of communication is valued for its immediacy and effectiveness.

  15. Oral Communication

    Oral communication uses spoken words. Its advantage is that it is the most efficient way to pass on a message (but not necessarily the quickest); its disadvantage is that it cannot be edited and corrected.

  16. What is Oral Communication?

    Oral communication refers to the process of transmitting information, ideas, or messages through spoken words, sounds, and vocal cues. It is a fundamental form of human communication and involves exchanging thoughts, feelings, and knowledge using verbal language. Oral communication can take place in various settings, such as face-to-face ...

  17. What Makes Good Oral Communication?: Uses, Benefits

    Good oral communication refers to the effective transmission and reception of messages through spoken language. It involves clear articulation, active listening, appropriate tone, and the ability to convey ideas concisely and comprehensively. This form of communication aims to facilitate understanding, establish rapport, and exchange ...

  18. Oral & Signed Communication Hub Guide

    New Directions for Teaching and Learning 74 (1998): 41-49. Though two decades old, this remains a succinct and practical guide to the basics of oral assignment design and assessment and includes an outline of key principles and a sample grading rubric. Sprague, Jo, Stuart, Douglas, & Bodary, David. (2019). The Speaker's Handbook.

  19. Oral communication: the workplace needs and uses of business graduate

    This article considers the development and assessment of oral communication skills in an undergraduate business and commerce curriculum. Drawing on the results of a survey into the workplace oral communication needs and uses of business graduate employees, it is argued that undergraduate experience in formal presentation only is inadequate preparation for oral communication in the workplace.

  20. Oral Communication: Definition, Importance and Examples

    - Also Read Self-Disclosure: Meaning, Types, and Importance Forms of Oral Communication 1. Interpersonal When two or more than two people communicate with each other, the form of oral communication is interpersonal. Such informal communication most often occurs when people meet in a social context. 2. Intrapersonal

  21. Oral Communication Skills in the Workplace

    Oral communication also plays a major role in negotiations, mergers & acquisitions and meetings. In almost every business set up, individuals are required to make presentations and address them in front of CEOs and management officers. All this requires a sharp and accurate understanding of the way to talk and present our thoughts.

  22. (PDF) Oral communication: The workplace needs and uses of business

    This article considers the development and assessment of oral communication skills in an undergraduate business and commerce curriculum. Drawing on the results of a survey into the workplace oral ...

  23. What is oral communication?

    According to Bovee and others, "Oral communication expresses ideas through the spoken word.". According to S. K. Kapur, "Oral communication takes place when spoken words are used to transfer information and understanding form on person to another.". So, oral communication is the process in which messages or information is exchanged or communicated within the sender and receiver through ...

  24. Oral Communication for Practical Purposes

    Oral Communication for Practical Purposes Although many people have been speaking in many situations, it remains that correct expressions should be used in order to be civil and courteous. Knowing how to speak in practical situations will enable your conversations to become more orderly and clear.