resume for receptionist fresher

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Entry Level Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Entry Level Receptionist Resumes:

• Greet visitors, answer phones, and direct inquiries to the appropriate staff member
• Maintain a professional and friendly atmosphere in the reception area
• Manage incoming and outgoing mail and packages
• Maintain a clean and organized reception area
• Schedule and coordinate meetings and appointments
• Prepare and distribute meeting minutes and agendas
• Assist with administrative tasks such as filing, photocopying, and scanning
• Monitor office supplies and order replacements as needed
• Create and maintain filing systems for both electronic and paper documents
• Assist with special projects as needed
• Provide support to other departments as needed

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Entry Level Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 20%.
• Created and maintained a comprehensive filing system for both electronic and paper documents, resulting in a 30% reduction in time spent searching for important information.
• Assisted with special projects, including organizing company events and coordinating employee recognition programs, resulting in a 15% increase in employee engagement scores.
• Monitored office supplies and ordered replacements as needed, resulting in a 10% reduction in supply costs.
• Assisted with administrative tasks such as filing, photocopying, and scanning, completing tasks 25% faster than the previous receptionist.
• Provided support to other departments as needed, including assisting with customer service inquiries and data entry, resulting in a 15% increase in overall departmental efficiency.
• Greeted visitors, answered phones, and directed inquiries to the appropriate staff member, resulting in a 95% customer satisfaction rating.
• Maintained a professional and friendly atmosphere in the reception area, resulting in a 10% increase in positive customer feedback.
• Managed incoming and outgoing mail and packages, ensuring timely delivery and reducing errors by 20%.
• Customer service
• Time management
• Organization
• Attention to detail
• Multitasking
• Scheduling and appointment management
• Telephone etiquette
• Interpersonal communication
• Basic computer skills (Microsoft Office, email, etc.)
• Filing and document management
• Office supply management
• Administrative support
• Mail and package handling
• Event planning and coordination
• Team collaboration
• Problem-solving
• Adaptability
• Professionalism

Top Skills & Keywords for Entry Level Receptionist Resumes:

Hard skills.

• Phone Etiquette
• Appointment Scheduling
• Customer Service
• Microsoft Office Suite
• Filing and Record Keeping
• Email Management
• Front Desk Operations
• Calendar Management
• Administrative Support
• Communication Skills

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Hospitality
• Organization and Attention to Detail
• Multitasking and Time Management
• Adaptability and Flexibility
• Professionalism and Poise
• Problem Solving and Critical Thinking
• Empathy and Compassion
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm
• Dependability and Reliability
• Computer and Technology Proficiency

Resume Action Verbs for Entry Level Receptionists:

• Coordinated
• Transferred

Generate Your Resume Summary

Resume FAQs for Entry Level Receptionists:

How long should i make my entry level receptionist resume, what is the best way to format a entry level receptionist resume, which keywords are important to highlight in a entry level receptionist resume, how should i write my resume if i have no experience as a entry level receptionist, compare your entry level receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Entry Level Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Entry Level Receptionists:

Front desk receptionist, office receptionist, medical receptionist, dental receptionist, hotel receptionist, salon receptionist, spa receptionist, veterinary receptionist.

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9 Receptionist Resume Examples for 2024

• Receptionist Resumes
• Receptionist Resume by Experience
• Receptionist Resumes by Role
• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or the perfect resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI-powered and  easy-to-use resume creator . 

Related resume guides

• Front Desk Receptionist
• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

Receptionist Resume Skills, Templates & Examples

• October 29, 2023

A receptionist is often the first point of contact in a business, serving as the face of the company to clients and visitors. Their part envelops a wide range of assignments, from replying to phone calls and emails to planning arrangements to taking care of authoritative obligations.

As such, a well-crafted receptionist resume is crucial in showcasing one’s ability to handle these tasks efficiently. It acts as a professional snapshot, highlighting your skills, experience, and suitability for the role. 

An effective receptionist resume can make a strong impression on hiring managers, helping you stand out among other candidates.

Table Of Contents

How to write a receptionist resume.

Crafting an effective receptionist resume is a meticulous process that necessitates careful planning and attention to detail. To tell you, what is the best description for receptionist resume? Here are the steps to guide you to write your receptionist resume:

Contact Information

This should be the first section of your resume. Incorporate your full title, phone number, email address, and, on the off chance that it is pertinent, an interface to your LinkedIn profile or proficient site. Ensure all the details are current and error-free, as this is how potential employers will reach out to you.

Summary Or Objective Statement

To write a good receptionist resume objective or summary is extremely important. This short paragraph serves as an introduction to your professional self. It should highlight your critical skills, relevant experience, and career aspirations. 

Keep in mind that this is your chance to inspire the enlisting supervisor, so make sure it precisely reflects your capabilities and desires.

Work Experience

Begin from your most recent position and work your way back. For each role, mention the job title, the company’s name, the duration of your employment, and a concise list of your duties and accomplishments. 

Highlight Your Skills

This section should comprise abilities pertinent to a receptionist role. These may encompass communication skills, customer service insight, administrative expertise, proficiency in office software such as Microsoft Office or Google Workspace, multitasking prowess, and more.

Learn 10 Best Skills To Put On A Resume .

Highlight Your Education On A Receptionist Resume

Mention the school or college you attended, the degree or diploma you earned, and your graduation date. If you’ve completed any coursework or acquired certifications relevant to the receptionist role, such as courses in business administration or a certificate in office management, be sure to include these as well.

Include Additional Sections

These can highlight your qualifications further and make you stand out from other candidates. Sections include languages you speak, volunteer work, awards or recognitions, or any additional information that adds value to your receptionist duties resume.

Check Out: Resume For Freshers Guide: To Get Hired .

How To Put Skills On A Receptionist Resume

Are you wondering how to describe receptionist duties on a receptionist resume? A receptionist’s role is multifaceted, and various receptionist resume skills are required to excel in this position. Here are the skills for receptionist resume:

• Organizational Skills

A receptionist often juggles various tasks simultaneously, from managing incoming calls and scheduling appointments to filing documents and maintaining records. Strong organizational skills allow a receptionist to handle these responsibilities efficiently without overlooking any crucial details.

• Communication Skills

Receptionists are usually the first point of contact for visitors or callers, making effective verbal and written communication vital. They must be able to convey information clearly, listen attentively, and respond appropriately to inquiries.

• Customer Service Skills

Receptionists often interact with customers, clients, or patients, making excellent customer service skills essential. They need to be polite, patient, and empathetic, ensuring all interactions leave a positive impression of the organization.

• Technical Skills

Familiarity with office software like Microsoft Office Suite or Google Workspace is crucial. Some roles may require knowledge of specific software, such as medical or hotel management systems. Additionally, basic knowledge of office equipment, like photocopiers, scanners, and telephone systems, is also necessary.

• Problem-Solving Skills

Receptionists often face unexpected situations, such as double-booked appointments or dissatisfied clients. The ability to think on their feet, make swift decisions, and resolve issues effectively is a valuable skill.

• Multitasking Skills

Given the shifted nature of a receptionist’s obligations, the capacity to multitask without compromising the quality of work is significant.

Learn how to write a good cover letter for any job in 2023 (tips and steps) .

A Receptionist Cover Letter

A receptionist cover letter plays a crucial role in your job application. It’s your first opportunity to make a lasting impression on potential employers. This document allows you to introduce yourself, express your interest in the position, and showcase your relevant skills and experiences.  

By crafting a compelling cover letter, you increase your chances of catching the hiring manager’s attention and securing an interview.

Checkout How Long Should a Cover Letter Be in 2023 .

Receptionist Resume Sample

Examining an effective receptionist resume sample can provide valuable insights into what makes a resume stand out to hiring managers. Here are three examples with an explanation of why they are effective:

An applicant with extensive experience in a high-volume corporate setting might highlight their ability to manage multiple phone lines, handle a large volume of incoming mail, and maintain organized records. 

Their resume could emphasize skills like excellent customer service, proficiency in Microsoft Office Suite, and the ability to multitask under pressure. 

Check The 5 Best Resume Formats to Use in 2023 (top Templates)

A receptionist job description resume aiming for a position in a medical office might focus on their familiarity with medical terminology, experience scheduling appointments, and handling sensitive patient data. 

They could also mention skills like empathy, attention to detail, and knowledge of healthcare privacy laws. 

A candidate seeking a front desk position in a hotel could highlight their experience in hospitality, ability to handle guest inquiries and complaints, and proficiency in using hotel management software. 

Skills such as foreign language proficiency, problem-solving, and a friendly demeanor could also be highlighted. 

These Receptionist Resume examples effectively showcase how tailoring your resume to the specific role and industry can make a significant difference. They highlight the importance of including relevant skills, experience, and keywords that align with the job description. 

Check How to Format a Cover Letter: A Step-by-Step Guide for Success .

Tips For Writing The Best Resume  

Here are some essential tips for crafting the best resume:

• Keep It Short

Limit your resume to one or two pages, focusing on relevant skills and experiences.

• Use Keywords

Use action verbs like ‘managed’, ‘coordinated’, ‘assisted’, etc., to portray your responsibilities, and where possible, quantify your achievements with numbers or percentages to illustrate the impact you made.

• Achievement-Focused Bullet Points

Use strong bullet points under each job entry to highlight your accomplishments.

• Use White Space And Formatting

Utilize white space, bold, and italics to emphasize keywords or skills and improve readability.

• Customize Your Resume

Tailor your resume to fit each work you apply for, highlighting pertinent abilities and encounters.

These tips can help you continue to stand out to potential managers and increase your chances of landing your dream job.

Learn how to write a cover letter for an internship (professional cover letter) .

Role Of Resume Builders

Resume Builders play a crucial role in streamlining the job application process. They provide a platform that simplifies crafting a professional and appealing resume. 

Resume Forrest, the best resume builder , offers a wide range of templates along with an ATS resume checker so you can create a resume tailored to your needs and the specific roles you’re applying for. 

It also allows you to save time by eliminating the need for intricate formatting and design. In addition, Resume Forrest supports you in effectively showcasing your skills, experiences, and qualifications, enhancing your chances of landing your dream job.

Check Resume Maker Online | Create a Professional Resume for Free now .

Wrapping Up

An effective resume is a cornerstone of any successful job application. It needs to be professionally formatted, easy to read, and tailored to the job you’re applying for. 

A well-written  receptionist resume successfully exhibits your aptitudes, encounters, and capabilities, making it simpler for potential bosses to see your esteem. You must keep in mind that each industry may have varying requirements, so customization in your resume is extremely important. 

So, reach out to Resume Forrest and craft a compelling resume today to land your dream job!

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Receptionist Resume: Sample and Free Template [2020]

Use these front desk receptionist resume sample bullets to create your resume and land your dream job. all of these can be accessed for free in our in-product front desk receptionist resume templates. explore them below., search front desk receptionist resume bullets for your resume:.

• Managed customer calls and inquiries
• Managed over 50 accounts, handled customer complaints and inquiries
• Managed all aspects of the office, which includes greeting customers and responding to telephone inquiries, handling complaints or directing call to the correct employee
• Managed incoming and out-bound calls for the company's main receptionist
• Managed daily operations of the receptionist desk
• Managed multiple phone line, greeted visitors and routed them to the correct department
• Managed call flow and provided accurate information to customers regarding their account status
• Performed data entry and maintained filing system for the company
• Provided information to customers regarding the store and products
• Provided excellent service to patients
• Provided all aspects of reception, customer relations
• Provided a variety of customer support to the CEO and other executives
• Assisted with the preparation of correspondence and other administrative tasks as needed
• Assisted in the preparation of correspondence and other materials for the office
• Assisted in the processing of all new hires and transfers, processed payroll for all staff members, and processed new employee orientation
• Assisted the doctor with procedures Performing injections, EKGs and vital signs
• Assisted residents with any questions they had about the property, answered phones and took orders
• Assisted all clients with their accounts and payments, processed all incoming mail
• Assisted in the daily office duties of answering multi phone system, filing patient charts
• Assisted patients with questions and requests, filing
• Assisted patients with billing and account inquiries, answered multiple line phone system and directed patients to appropriate staff
• Assisted guests with check out
• Assisted call center representatives with resolving issues regarding billing
• Assisted residents with daily needs such as showers; feeding, toileting and grooming
• Assisted students with questions and problems, answered multi phone system
• Assisted receptionists with data- entry and other office related duties
• Assisted the Director of Human Resource with administrative tasks such as answering telephones
• Assisted the Director of Human Resource with administrative tasks such as Scheduling, filing and data entry
• Assisted doctors with minor office surgeries, and assisted patients with daily needs
• Assisted residents with any and every need they had in the community, assisted with daily living tasks such
• Assisted doctors with minor office surgeries, and other general medical needs for patients
• Assisted guest with questions about the hotel and services provided
• Assisted receptionists with data input, answered multi phone lines and routed calls to the appropriate department
• Maintained daily records of patient's appointments and activities, such as visits,.
• Maintained contact with patients, insurance carriers and doctors
• Maintained a professional demeanor at times, and handled a large volume of inboundoutgoing calls
• Maintained accurate and up keep of office
• Maintained confidentiality of records, clients and vendors' records
• Maintained an accurate and timely flow of patient care, both in the office and on call
• Maintained up todate and current information on the company
• Maintained high level of professionalism and confidentiality in accordance with all HIPAA laws
• Maintained appointment calendar for the Director of Sales and Marketing
• Maintained daily records of all patient appointments and medical history
• Maintained customer database and assisted with new account setup, billing and collections
• Assist in the preparation of correspondence and other materials
• Assist residents with all aspects of daily life
• Assist residents with questions regarding there account
• Assist clients with questions regarding the company's services
• Operated phone system to answer questions and transfer callers
• Operated multiple computer programs to input, edit and distribute incoming mail
• Served as the first contact for customers and staff in a call center
• Served multiple customers, handled all incoming and out-going mail
• Developed and implemented a new computer system for the reception area
• Developed new policies and procedures for the reception area
• Developed procedures for the reception area to accommodate a large number of incoming visitors
• Developed an efficient and effective office system to increase productivity and efficiency
• Developed procedures for the reception area to accommodate a busy telephone system
• Developed the front office reception area in a modern and inviting fashion
• Developed standard procedures for the office
• Developed all new policies and procedure for the reception area, including greeting and assisting customers
• Developed and implemented a system for the department to be in compliance with the Federal Government
• Developed new policies and processes for the receptionists to ensure that all staff were fully trained and up to code
• Developed new customer relationships and expanded business by cold calls, email and mail
• Developed, implemented & monitored a comprehensive plan of service for the entire organization
• Developed procedures for the department to be able more efficient in the department and to provide a more professional environment
• Developed strong relationships with patients to ensure a smooth and pleasant experience
• Developed the front-line staff by training new hires and assigning specific responsibilities
• Developed skills in answering multi phone line, scheduling patients and appointments
• Developed rapport with patients to increase likelihood of successful patient care and repeat business
• Developed procedures for the office to be run smoothly, and trained staff on procedures
• Developed an efficient and professional filing system for the company
• Developed an excellent customer rapport with customers, and ensured that they received excellent care and service
• Developed highly empathic relationships with patients and staff, quickly mastering the role of a liaison between patients and the physician
• Developed daily schedules for the receptionist and assisted with answering multi line phone, greeted visitors and directed to proper staff member
• Developed standard operating procedure for the reception area, and trained staff on new computer systems
• Prepared reports and maintained records of client interactions, services performed and other relevant information
• Prepared client charts for upcoming meetings
• Prepared patients for examination, assisted with minor surgeries and x-rays
• Prepared a wide range of correspondence and documents
• Prepared the receptionists schedules for their appointments and also scheduled the conference calls
• Prepared welcome packets and maintained the receptionist desk calendar
• Prepared for meetings and travel, including booking air
• Created a new system for the reception area to better assist customers with their accounts
• Ordered all supplies for the front desk and assisted with all other administrative duties
• Ordered supplies for the front desk and assisted with all office procedures
• Processed payments and made changes to customer's account, including credit card and check transactions
• Processed payments and provided excellent Customer service to patients and visitors
• Processed customer payments and provided excellent service to all guests
• Processed credit card transactions and maintained a positive customer relationship
• Processed client payments and handled customer complaints, inquiries
• Processed insurance claims and payments
• Helped to maintain the front office receptionist desk by greeting visitors and answering telephone
• Helped call center customers with their account
• Helped organize and maintain the receptionist desk, which consisted of greeting and assisting customers, answering multi line phone systems and transferring to the correct department
• Helped maintain a neat and clean office environment, including answering phones and filing
• Helped coordinate and maintain the office's receptionist database, including scheduling and confirming meetings
• Helped with the receptionists schedules
• Helped answer phones for the front office
• Helped in the office with filing and answering telephone lines
• Helped the office with any issues that they might encounter, and also handled any complaints that they may encounter
• Helped the reception area with filing and other office related needs
• Helped set up meetings for the company, and also handled all incoming calls
• Helped guests with their questions and problems, handled all cash transactions
• Helped prepare and send outgoing correspondence
• Helped with the scheduling of patients, answered questions about the hospital and its policies
• Helped patients with questions about the clinic and their accounts
• Helped people with any issues or questions
• Trained new hires on the system and procedures, as they were being utilized
• Trained as a front-end cashiers
• Trained to handle incoming phone and email calls
• Conducted all new employee orientation to ensure they were up-beat about the company policies and procedures
• Conducted customer interviews and provided information on the company
• Conducted phone calls to clients regarding the availability of mail
• Conducted initial phone calls to potential clients and assisted with the hiring of new agents
• Assisting visitors with directions to the building
• Projected to become a key member of the Executive Team, responsible for all administrative functions of the organization
• Completed customer orders in a quick and accurate manner; Assisted with the processing of orders for shipping, returns and other issues
• Completed data entry and maintained the front office
• Completed multiple tasks in a fast paced, deadline oriented environment; Assisted with the preparation of documents for meetings and conferences
• Supported office staff by answering multi line phones and transferring to appropriate staff
• Supported over 200 customers daily, answering and routing incoming phone calls, filing documents and other office tasks
• Supported and maintained the office operations by processing all correspondence; maintained and ordered office supply inventory; scheduled appointments for the receptionists
• Supported multiple clients with various office tasks, answered multiple phones lines and assisted with scheduling appointments
• Supported receptionists by typing correspondence, scheduling meetings
• Responded to emails, phone inquiries and general questions regarding the company's products and services
• Responded to incoming phone inquiries and provided customer assistance to customers
• Responded to incoming telephone inquiries, providing information about the company and its policies, procedures or services
• Responded appropriately to the physical and procedural changes in patients'.
• Responded quickly and courteous to the customer needs, handled all incoming and out going calls
• Responded for the entire office and handled incoming phone inquiries, scheduled appointments and maintained the office calendar
• Responded phone, scheduled patients appointments and maintained a high-volume workload in busy call center environment
• Responded all customer calls in a timely and accurate manner
• Responded incoming phone lines to the office and directed them accordingly
• Utilized the telephone to answer inquiries and transfer call
• Utilized Quickbooks to enter and maintain data for the office
• Utilized strong communication and interpersonal abilities to assist patients with scheduling appointments, filing and faxing
• Utilized multi line switchboard to schedule and rescheduling appointments
• Utilized multiple phone systems to answer and screen telephone inquiries
• Utilized excellent communication and interpersonal abilities to assist clients with all aspects of the office
• Utilized Excel to track appointments and confirm patient's appointment, verified insurance benefits and collected co-pay
• Utilized extensive computer knowledge to provide customer support and assistance, including answering multi-lined phones, scheduling and confirming patient appointment
• Utilized various office machines, including Microsoft Word and Outlook to prepare correspondence
• Utilized Outlook to coordinate appointments and travel
• Utilized Quickbooks to maintain a daily log of the customer's transactions and payments
• Utilized strong communication, customer support and interpersonal abilities to answer customer inquiries
• Utilized my skills in a call-based setting to answer and resolve client inquiries
• Utilized company software to input and process orders for all medical supplies
• Utilized various office software and hardware to schedule, screen calls,.
• Utilized basic computer software to create and edit spread sheet
• Utilized a computer to sort and distribute mail
• Utilized computer to input patient demographics, medical insurance and billing
• Utilized a computer to record and distribute messages
• Utilized excellent customer relations to provide information and answer customer questions regarding the store and its merchandise
• Utilized company computer systems to input and process all data
• Utilized QuickBooks to maintain and update files
• Utilized company computer to create and maintain filing systems for all incoming and outgoing documents
• Utilized basic office skills to schedule appointments and answer inquiries
• Support incoming and potential customer's inquiries regarding the products and services offered by our organization
• Certified to handle incoming calls and direct them to the correct department
• Directed a staff of 10 employees and assisted with the hiring process
• Directed and coordinated the activities of receptionists in a high-pressure environment

Receptionist Resume Example

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Receptionists

Receptionists greet visitors and check them into the business’s electronic software. They also process payments, schedule appointments, and answer questions. 

‍ How to Write a Summary for a Receptionist

• Mention your previous experience . How many companies have you worked for? How else have you used Microsoft Suite and related technologies? Have you worked in any other customer-service oriented positions?
• Describe your greatest strength . Are you friendly and approachable? Are you incredibly organized and detail-oriented?

How to List Your Work Experience as a Receptionist

• Use reverse chronological format . List your most recent jobs first, as this shows managers how you’ve gained experience in the industry. 
• Use action verbs related to being a Receptionist . Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
• Maintained 
• Scheduled  

See our list of over 350 action verbs to find more.

Senior Level Work Experience as a Medical Receptionist

• Answered the phone, took messages, and directed incoming calls to the correct individual
• Received and distributed all internal mail
• Ensured all patients, caregivers, and visitors are checked in and out into the Electronic Verification System
• Maintained an accurate online patient database, including organizing paperwork, data entry, scanning, printing, and faxing documents
• Handled incoming and outgoing correspondence
• Planned & scheduled appointments
• Balanced daily deposits and completed credit card processing
• Greeted patients and visitors who are coming and going, and directed them appropriately
• Assisted patients with their registration in the facility’s electronic medical record, as needed
• Presented all policies and obtain signatures on needed forms and consents and collect all appropriate billing forms and scan into the appropriate database
• Scheduled follow-up appointments for patients to include work in appointments
• Ordered supplies and stocked the supplies upon arrival
• Responsible for petty cash supply
• Maintained supply of the appropriate patient materials and forms used
• Maintain cleanliness of the lobby and front office area
• Monitored the patients as they waited in the lobby for their appointments
• Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability

Junior Level Work Experience as a Receptionist

• Answered the telephone and took messages or forwarded calls
• Scheduled and confirmed appointments and maintained calendars
• Greeted customers, clients, and other visitors
• Checked in visitors and directed or escorted them to their destinations
• Informed other employees of visitors’ arrivals or cancellations
• Entered customer information into the organization's database
• Copied, filed, and maintained paper or electronic documents
• Ensured the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution
• Used office automation equipment such as computers, modems, printers, copiers, and fax machines and software
• Composed routine requests, memoranda, and transmittal and acknowledgement letters
• Stored and retrieved documents or files, inserted and deleted text, and transmitted and received electronic mail 
• Assisted in preparation of appointments
• Collected payments and posted them to the patients’ accounts in an accurate and timely manner

How to List Your Skills as a Receptionist

Receptionists work with people and technology like telephones and computers. You need to know how to do both!

• Microsoft Suite 
• Communication Skills
• Customer Service Skills
• Interpersonal Skills
• Organizational Skills
• Multitasking and prioritizing
• Dependability
• Problem-solving
• Ability to work under pressure
• Attention to detail

How to List Your Education as a Receptionist

Receptionists generally require a high school diploma or GED. Receptionists must also be computer savvy.

Requirements to be a receptionist vary by state but generally involve the following:

• High School Diploma or GED
• Computer skills and knowledge
• Friendly and customer-oriented demeanor
• Complete a background check

Receptionist Career Overview

Job Outlook

The job outlook for Receptionists is growing at 5% per year, which is considered average. In 2018 there were 1,101,500 jobs available.

Average Salary 

Receptionists make $30,050 per year on average. However, salaries could be as high as $40,050 depending on experience, education, location, and the company for which you work.

Top Paying Salaries by State

• $40,050 -- District of Columbia
• $36,520 -- Connecticut
• $35,870 -- New York

Search for Receptionist Jobs

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How to Write a Receptionist Resume Summary with Samples

To secure a receptionist position, you’ll need a compelling resume with a strong summary that highlights your most relevant qualifications and accomplishments. As the first point of contact for many internal and external clients, receptionists must be organized, personable and proficient in both written and verbal communication. This article explains how to write an effective receptionist resume summary with samples provided.

What is a resume summary?

A resume summary is a brief summary of your work experience and everything you can offer to the position you’re applying for, covered in just one or two sentences. Also known as a professional summary, this section should provide a clear idea of what your resume demonstrates regarding your previous experience and developed skills. 

When writing your resume summary, you should consider the key qualifications listed in the job description and tailor your summary to include the qualifications you have that match what the employer is looking for in a candidate. This can ensure you use this brief section to discuss the ways in which your experience and skills can benefit their office.

Receptionist resume summary examples

Here are some examples that showcase the features you should include in your receptionist resume summary:

‘Friendly and organized receptionist with exceptional customer service skills in both written and verbal communication. Fluent in English and Spanish composition.’

This example highlights all the most important skills necessary for a receptionist to excel in an entry-level role.

‘Receptionist with over seven years of experience in both the public and private sectors. Highly organized and self-motivated with a diplomatic personality and adept at managing stressful situations and sensitive materials.’

This summary describes a receptionist who is more experienced. Because they have so many years on the job, mentioning any relevant education achievements is generally less important than the job experience itself. 

‘Enthusiastic receptionist with four years of hands-on experience providing front-desk service for a major corporation. Highly personable multitasker capable of answering phone calls, guiding visitors and maintaining general office security in accordance with established procedures.’

This summary describes a receptionist applying for a position that’s likely high-level with a lot of activity in a fast-paced office environment. Multitasking is a common skill required for receptionists, so highlighting it in your summary can be useful.

‘Highly trained receptionist with 10 years of experience working various front-desk positions, excelling in those reliant on digital record-keeping systems and efficient filing using state-of-the-art software.’

If you’re a career receptionist looking for a new position, consider writing a resume summary similar to this one. Not only does it show extensive experience, but it demonstrates variety, adaptability and technical experience. 

‘Receptionist with three years of experience in a fast-paced corporate environment. Competent at data entry and word processing with a 90 wpm typing speed, in addition to scheduling appointments and greeting clients.’

This summary is best suited for a receptionist looking for a position at a fast-paced company that’s looking for a lot of work to be done in the shortest amount of time possible. The summary highlights speed as a central skill.

‘Versatile receptionist with a friendly telephone manner and exceptional written and verbal communication skills. Customer-focused with creative problem-solving skills suitable for supply management and customer service.’

If the position you’re applying for involves a wide variety of tasks to perform as a receptionist, consider a summary like this one. It highlights several different responsibilities as well as the necessary skills to excel in all of them.

‘Reliable receptionist with the communication and organizational skills necessary to serve as the first point of contact and to manage general administrative tasks. Experienced with complex filing systems, both physical and digital, in addition to scheduling and supply management.’

This summary sample is useful for a receptionist position at a company that values organization and image. If you’re applying for a company in which the receptionist has to keep track of an excessive amount of data or has to greet a lot of visitors, a summary like this that showcases service and record-keeping is ideal.

‘Adaptable receptionist with experience in a wide variety of industries and a history of success in providing premier customer service. Effectively manages general office administration and adept at digital record-keeping and scheduling using applications like MS Office and QuickBooks.’

If you’re applying for a tech company receptionist position, it’s always beneficial to highlight your technical proficiencies. This sample specifies, by name, two common programs receptionists have to use, in addition to highlighting work experience.

‘Focused and passionate receptionist with extensive experience in conflict resolution in a variety of situations. Proficient in detail-oriented medical record-keeping software and Microsoft Office programs.’

This summary indicates that the applicant is uniquely suited to be a receptionist at a medical facility by highlighting their experience with relevant software and conflict resolution skills.

‘Friendly receptionist fluent in both English and Spanish with exceptional verbal and written communication skills. Customer-service oriented with extensive experience in correspondence composition.’

The receptionist in this summary indicates that they have extensive experience with positions that interact with diverse customers who speak various languages. Relevant skills are also stated.

‘Efficient and detail-oriented front desk receptionist with exceptional guest service skills. Skilled in POS terminal use and commended by guests with a 99% approval rating on average. Fluent in English and Spanish.’

This summary is effective for a hospitality receptionist position. It not only demonstrates expertise with guest services but also with additional skills like POS terminal operation and bilingualism.

‘Award-winning receptionist with four years of experience as a hotel front desk clerk at a busy 5-star property seeking to leverage customer service skills to enhance the guest experience at your prestigious hotel.’

This summary is focused on highlighting accomplishments, and that’s useful when applying for competitive receptionist positions with higher barriers of entry such as front desk agents at an upscale hotel.

When you keep your receptionist resume summary similar to these samples with all the necessary features, you’ll be in a much better position to have a resume that stands out from the rest.

Receptionist Resume: Downloadable Template & Easy Guidelines

As a Receptionist, you’re great at being courteous and resolving any issues a customer or visitor has. This time, you can have your doubts resolved when it comes to creating your resume. Use our resume templates to create a stand-out job application.

Receptionist Resume Example MSWord® Use our free Receptionist Resume template available in Word to ensure your resume introduces you as the best job candidate.

If you are looking to land a job as a receptionist, you have to think outside the box and be the one in 100 rather than one of 100 .

Have you ever wondered how to describe receptionist skills to make your resume stand out? Or maybe you just don’t know how to properly show off all of your qualifications. 

We think that writing your resume should not be a burdening task, but it might become one if you don’t know what to include.

Being a receptionist is a versatile occupation because the position is applied to almost every industry, making the profession highly competitive.

Don’t worry; we have comprised a useful guide to building up a well-rounded receptionist resume that’ll bring you a step closer to your dream job.

To ensure that a hiring manager calls you in for an interview, we’ll give you tips and advice on : 

• The best keywords to incorporate in your resume
• Receptionist responsibilities to drop into your experience section
• How to make each section of your resume stand out
• Showing off your skills if you don’t have any work experience yet

Not to mention, with our handy resume builder you can create an organized application in minutes . 

Keep reading to see a sample resume for receptionists and find out the best ways to make your resume the best of the bunch. 

Receptionist Resume Sample

If you have never applied for a receptionist’s job before or don’t know how to update your resume to fit one, there are a few tips and tricks that can lead you in the right direction.

One good piece of advice is to look at an example.

In essence, a resume should consist of the following:

• A headline which presents you below your personal contact information;
• A resume objective/summary;
• A description of your education;
• Your work experience;
• A list of your technical skills;
• A shortlist of relevant certifications;
• A description of the specific skills outlined in the job ad.

A well-crafted Receptionist’s resume should include all of these elements and look something like this:

[Charlotte Masterson]

[Receptionist]

[Austin, TX | 663-845-0977| [email protected] | linkedin.com/in/Charlotte_M]

A competent and motivated receptionist with 6+ years of industry-related experience. Recipient of progressive promotions due to outstanding work ethic. Consistent working routine, detail-oriented mindset, and able to multitask and provide guidance.

Experience  

Supervising Receptionist Stella Resorts & Spa

Arizona, TX

2018 – present

• Welcoming guests and providing orientation;
• Managing room reservations via a computerized system;
• Provide transport services for customers and reservations;
• Arrange bills, handle and process checkouts.

Administrative Hotel Assistant Hilltop Hotel

• Providing restaurant, entertainment, and transportation reservations;
• Arranging tours, collaborating with tour operators;
• Assisting with guest orientation;
• Managing luggage distribution.

Education  

Concordia University Texas BSc in Hospitality Management

Certifications

• Hotel Receptionist Training
• Bookkeeping 101
• Basic First Aid Administration Training
• Formal hotel service training;
• Computer literate;
• English – Native

Our example includes a LinkedIn handle as part of the contact details. This is because recruiters often turn to this social media platform to get more insight into the professional development of an applicant.

If you want help finding a good resume template for a receptionist role , look at our professional and modern designs !

What’s the Best Receptionist Resume Format?

We shouldn’t begin without determining the correct resume format for you.

You should tweak your resume to highlight your best features as a professional – and using the reverse-chronological format for your resume will do that if you have experience in the field.

If you don’t have experience or would like to highlight your other skills or qualifications, you can review the different options available to you on our resume formats page .  

Take a look at how your experience section should be formatted if you want your career progression to stand out:

Experience:

Receptionist | XYZ Company

[City, State]

[Years worked: 2019 – Present]

• Greet and welcome visitors, ensuring a positive first impression.
• Answer and direct incoming calls to appropriate personnel.
• Schedule and manage appointments, meetings, and conference room bookings..
• Maintain a neat and organized reception area, ensuring it reflects a professional image.

Junior Receptionist | ABC Company

[Years worked: 2017 – 2019]

• Assisted the receptionist with greeting and directing visitors.
• Sorted and distributed incoming mail and packages.
• Provided administrative support, including data entry and filing.

Administrative Assistant Intern | DEF Organization

[Years worked: 2016 – 2017]

• Assisted the administrative team in various tasks, including document preparation, filing, and data entry.
• Assisted in organizing and coordinating company events.

Whichever type of resume format you choose, ensure it corresponds to your professional achievements and competencies well.

How to Write a Receptionist Resume Summary or Resume Objective

To explain the term plainly, your resume summary or objective is a succinct introduction which outlines your professional accomplishments, skills, or future career goals.

This introductory statement goes at the top of your resume. It’s usually comprised of 2-3 concise sentences that will show the recruiter your resume is worth reading. 

• A resume summary is the best choice for applicants with plenty of experience . 
• A resume objective is used when the applicant has no significant working experience to show for themselves but is geared up on skills.  

There is an art to writing these sections on your resume, and you’ll want to get it just right. Taking a look at what can help you nail your summary or objective will give you a major boost .

Receptionist Resume Objective Example

To fashion out a top-notch reception work resume objective , consider keeping it short and to the point, and highlight the important parts of your professional journey.

Here’s what a resume objective should look like:

Highly dedicated and goal-driven communications graduate looking to extend their knowledge of organizational and people skills as a receptionist at your esteemed company. 

A former accounting assistant with 1+ years of working experience and knowledge in asset management, client orientation, and bookkeeping.

This sample objective is fantastic because it starts off with how dedicated and driven the candidate is. 

They also show off their solid experience as an accounting assistant with knowledge in asset management, client orientation, and bookkeeping.

Receptionist Summary Example

What is a great resume summary for Receptionists, you ask? Your writing needs to match your experience. 

Even if you’ve been working as a Receptionist for 10+ years, a poorly written summary will not do you any favors in the selection process.

Here’s how you should draft your summary: 

Organized and personable receptionist with 3+ years of experience in delivering exceptional customer service and managing front desk operations. Skilled in greeting visitors, answering calls, scheduling appointments, and maintaining a professional atmosphere. Proactive team player with excellent communication skills and attention to detail.

This resume summary is well-written because it quickly gets to the point , displaying the candidate’s experience, skills, and positive qualities in an engaging and informal manner. 

It effectively communicates their ability to handle front desk responsibilities, provide excellent customer service, and contribute as a collaborative team member with strong attention to detail.

How to Describe Your Receptionist Experience on Your Resume

When you draft out the experience part of your receptionist resume, consider it the pillar to build upon – typically it is what recruiters will read the most to see whether you have what it takes to land the job. 

To ace this part of your resume, ensure you start with the right format – the reverse-chronological one. For this one:

• Begin with the present or the most recent job you’ve had and move backward. Keep your work experience entries concise, consisting of the names of the employers , the duration of the employment, and the title you held. 
• List your job responsibilities in bullet points – 3 to 5 will be enough to let recruiters easily scan through the content.
• Try to include metrics which demonstrate the value of your work in each role. This means things like percentages, money saved, time saved, etc.
• As you go to the former employment, narrow the number of achievements – keep it down to 1 or 2 for each entry.

This is what the outline should look like:

[Job Title] – Write any previous positions you’ve held;

[Company Name] – State the name of the company you’ve worked for;

[Dates] – Include the month and year of your employment;

[Responsibilities & Achievements] – List and briefly explain the responsibilities you’ve had and highlight any achievements; use bullet points.

Keep the experience mentioned on your resume relevant to the role . Recruiters won’t bother browsing through your resume looking for the necessary info – all of it should be pertinent.

Receptionist Experience Examples: Tips for Success

Let’s see some more examples. A well-packed experience section of a receptionist resume looks like this:

Supervising Receptionist 

Highrise Hotels| Orlando, FL

03/2019 – present

• Managed a high volume of calls, effectively answering and directing them, resulting in a 20% reduction in call waiting time.
• Scheduled and coordinated appointments, meetings, and conference room bookings for a team of 50+ employees, maintaining an average 95% booking accuracy rate.
• Streamlined mail distribution process, reducing delivery time by 15% and improving overall efficiency.

This experience section is a great example because it highlights the candidate’s key responsibilities and achievements in a concise and organized way , using metrics.

Here is what your experience section shouldn’t look like:

• I was obligated to keep track of guest logs;
• I was in charge of showing guests around;
• I trained new hires.

Now, even though it’s evident the candidate has industry-relevant work experience, the way it is showcased only diminishes their capabilities. Try using powerful action words in your resume to emphasize what you can do well in the workplace.

Is Your Education Section Unsorted? It Might Be

To become eligible as a receptionist, proper education is considered essential.

If you have attended relevant educational institutions, your resume’s education section should comprise of the following:

• Add your latest degree first ;
• Your degree type : Is it a high school diploma or a University degree?
• Your major (and minors, if you have them): Do you hold a Bachelor’s or a Master’s degree?
• School name : State the institution’s name (high school, college, university);
• Enter the year of graduation .

As a Receptionist showing that you’ve taken courses in any of the following will help you out big time:

• Business administration
• Hospitality management
• Communication

Since there really isn’t industry-relevant education to take for Receptionists if you can a dd courses like these you can show that you learned the skills to make you a success. 

Receptionist Resume Education Example

The Education section of your receptionist resume should contain any degrees and certificates you have received as part of your education. The way you format this section will enable the recruiter to get a clear insight into your professional accreditations.

Basically, you would need to present the manner in which you have earned your degrees, be it one or more. 

Don’t ever consider your education irrelevant! We advise you to always include your education no matter if you haven’t completed it yet (if you’re a postgraduate, for example) or have attended a school that has nothing to do with the qualifications of a receptionist. You might not have a college degree , and for this role, that’s not a problem.

Here is what the Education section of your resume should look like:

BA in Communication

Arizona State University, TX

As you can see it clearly states the years attended and the major that was studied. In this case, the GPA is over 3.5 which means it’s high enough to list .

The Best Receptionist Skills for a Resume

By wanting to showcase their skills and impress recruiters, applicants for a receptionist job will make the mistake of overstuffing their Skills part of the resume and have it become difficult for recruiters to follow.

To create a spotless shortlist of the industry-related skills you possess, make a master list with all your talents and then compare them to the job requirements.

After you’ve done that, include the job-related skills in the Skills section of your receptionist resume. 

Traits like administrative skills, computer literacy, attention to detail, and conflict resolution will attract the recruiter’s attention.

To ace the recruitment process, use keywords to help employers filter out the least relevant information.

As of some time ago, most recruiters use the Applicant Tracking System (ATS) , which helps them get to the most suited candidates by entering industry-related keywords.

Keywords like “efficient call handling,” “customer-centric,” “appointment scheduling,” and other relevant terms can help you make the cut.

The Best Soft and Hard Skills for a Receptionist

Always show off your soft and hard skills and add a few extra sections to your receptionist resume – recruiters love seeing versatile candidates!

While you are creating the perfect resume for the receptionist job you’ve been eyeing, you might make the mistake of including too many skills or showcasing the wrong ones.

Here’s a shortlist of the best 10 hard skills and soft skills to include in your receptionist resume:

Soft Skills

• Customer focus
• Attention to detail 
• Conflict resolution
• Verbal and written communication
• Service orientation
• Social perceptiveness
• Administrative knowledge
• Multitasking
• Stress management

Hard Skills

• Administrative skills
• Computer literacy
• Office supply management
• Operating multi-line phone systems
• Speech clarity
• Written comprehension
• Reading comprehension
• Email management
• Query software knowledge

Soft Skills Explained

Regarding the soft skills , the five we have listed are most likely to match the interviewer’s expectations for the position of a receptionist.

• Customer focus: This means you are putting the needs and requirements of customers first. You are able to detect the preferences of the client even when dealing with several issues at a time. 
• Initiative: Having initiative tells the interviewer that you can be trusted with many responsibilities and find a solution to a problem on your own. Employers appreciate an employee that does not require being constantly told what to do.
• Attention to detail . Being able to notice the smallest and most discrete attributes when it comes to clients means that you’ll be able to meet their needs with high accuracy.
• Resolve conflicts: This is a highly appreciated skill for a receptionist. Namely, knowing how to position yourself in a rather unpleasant situation at the front desk tells your interviewer that you can maintain a calm attitude and avoid confrontation.
• Verbal and written communication: Knowing how to communicate to both clients and management means you can adjust your tone to suit the category of the audience you are dealing with. A candidate for a receptionist job with poor oral and written communication skills will have a hard time making the cut.

Hard Skills Explained

Speaking of hard skills, a prospective receptionist should have the following quantifiable abilities:

•   Computer literacy: Knowing your way around the computer is a must as a receptionist simply because the hospitality industry has gone digital. 
• Administrative skills: This means you can handle bookkeeping, itinerary details, and overall day-to-day working records in check.
• Office supplies management: Including this skill will let the recruiter know you can easily manage office supplies and know what goes where.
• Data entry knowledge: This can be an extra perk for a receptionist. It shows the potential employer that you are experienced and know your way around numbers.
• Operate multi-line phone systems : This complex skill is probably one of the essentials in your receptionist resume since it tells the recruiter you can manage several calls to the front desk at once, which is integral to a job at reception.

How to Add Other Sections for an Effective Resume

If you’ve got some space left on your resume, add an extra section showing off your certifications and accomplishments so far.

Mentioning volunteering experiences, language certificates , and internships can help shape your receptionist resume and present you as a well-rounded candidate.

Receptionist Resume Sample Extra Sections

Including extra sections in your receptionist resume can reveal another side of you to the recruiter.

For instance, presenting yourself as a candidate who speaks more than one language assures the recruiter you can successfully communicate with foreign clients and tend to the needs of non-native ones.

The extra sections of your receptionist resume should look like this:

• Microsoft Office Specialist – Issued by Microsoft
• French (Professional proficiency)
• Italian (Intermediate)

Internships

• Front Desk Clerk

Downtown Community Center, Arizona, TX

• Assisted staff with ongoing administrative operations;
• Actively participated in bookkeeping and managing office supplies

As you can see Overall, this “extra” section provides additional qualifications and experiences that enhance the candidate’s resume and demonstrate their versatility and adaptability as a receptionist.

Here is what the extra sections in your receptionist resume should not look like:

• I speak English and Spanish, I watch a lot of sitcoms and soap operas so I can talk to guests from Spain, Mexico, or another Spanish-speaking country.
• I know how to work with Microsoft Office, although I’m not a fan of Excel sheets.
• I volunteered at my local animal shelter. I love animals.

While you may have hobbies that the recruiter may have, ultimately some of this is just a waste of space. Information like loving animals and not liking Excel sheets are just not relevant enough to the position.

Creating a Top-Notch Receptionist Resume: Key Takeaway

Applying for a receptionist’s position can be a breeze if you follow the steps we’ve provided.

Remember to:

• Use a reverse-chronological resume format, 
• Write a well-packed resume objective or summary , and showcase your experience that’ll have the recruiter hooked.
• Show off your soft and hard skills  
• Add a few extra sections to your receptionist resume – recruiters love seeing versatile candidates. 
• Be relevant and specific

Should you need some help with crafting your top-notch receptionist resume, you can always consult with ready-to-go, templates , and examples.

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