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Top 10 Free Customer Service PowerPoint Templates for Business Professionals

Do you have an upcoming business presentation? Is the deadline ticking down to the day of your speech? Or perhaps, you want to win your audience’s interest and gain some new clients?

Whatsoever could be the reason for your next presentation. Creating a presentation for best business results could be really nerve-wracking, especially when it can be a key differentiator between winning a client or losing out to a competitor.

“Building a good customer experience doesn’t happen by accident. It happens by Design.” – Clare Muscutt .

What makes your business unique? What factor add value to your business that influences your customers to opt for your brand instead of your competitors?

In today’s tremendously competitive world, exceptional customer service guarantees to win over your competitors. Organizations that fail to calibrate with market trends suffer losses and eventually vanish. To conquer the market, outshine competitors, and achieve milestones, you need to have a strong client base. Therefore, customer service plays an influential role in making the brand leader among the niche players.

Customer service is often underdetermined or under-valued even though it is the sole link between the clients and business. When you have top-class customer experience, it guarantees success and seals your corporate fate.

Best Customer Service PowerPoint Templates

If you are hunting for PowerPoint presentation templates that give your business presentation a great starting point? Here, you will find the best customer service PowerPoint templates, including both free and premium, which you can download to feature the importance of customer service to your team or stimulate the client’s attention. Now get ready to communicate your business ideas with professionalism and impact supported by the guidance of a business mentor

Free Meet the Team Presentation Template 

A great team is the core of a successful project or a business. Oftentimes client wants to know skills and core-competencies of the team with this free meet-the-team presentation template you can introduce your team in a style.

Free Business Contract Signing Template

Before signing any deal your clients should be aware of your terms and conditions and business policies. Download this free contract signing template and highlight the important aspects of the business in an appealing way.

Free Jeopardy Game Template 

Business presentation often after sometimes turns to be boring.  Take a break and play some fun games with your audience. This free Jeopardy game template will be perfect as your audience can try their luck and win some exciting prize.

Free Customer Service PowerPoint Template

Testimonials or reviews by customers can be great for better customer service, as they can get idea about your product and help them in purchase decisions. With this client testimonial template, you can give a review of your audience in an appealing style.

Free Corporate Presentation Template

Imagine a room full of corporate audience. It’s really hard to convince those skeptical audiences. Your presentation should be a great visual story. So here we have free corporate presentation templates that communicate your point with vivid impact.

Free Business Proposal PowerPoint Template

ideas are important to succeed. Turn your abstract ideas into a presentation using these free business proposal PowerPoint templates. Previously creating a business presentation was a nerve-wracking task. Now curate a business presentation in just minutes with these free business proposal PowerPoint templates.

Free Customer Service Training PowerPoint Template

Customer service is a broad term; it involves interaction with clients, representing a company, and much more. Whether it’s before, during, or after-sales, customer service’s goal is to satiate the customers’ needs. And that’s extremely crucial. For that reason, a customer service executive needs to be constantly trained. These customer service training PowerPoint templates will help you train your executives and educate them about the best approaches to resolve conflicts.

Customer Service PowerPoint Templates

When you have a business presentation, that can make or break your career, and you don’t want to rely on default templates. Then you deserve a premium template. Here we have customer service PowerPoint templates packed with high-end features. Customer service is the most crucial aspect of a business. And these customer service PowerPoint templates depict the concept in such a beauty that it’s surely going to stun your audience, and you are surely going to be praised for your efforts.

Customer Service Strategy Templates

Loyal customers are the biggest asset a company owns. Increase competitiveness, expand a loyal customer base with an effective customer service strategy. With these customer service strategy templates curate, a customer-oriented presentation focuses on developing an outstanding customer service program.

Customer Service Strategy PPT Free Presentation Slide

Customers are key to business success. It plays a dominant role in driving business. The business presentation should be more centric on content, not the design itself. And these customer service strategy PPT free presentation slide compliments your content and add value to your content.

Business Presentation PowerPoint Template

Here is another awesome, premium quality business presentation template that you can download at just a minimal cost of $4.99. This presentation template is best suited for business and corporate presentations.

Free Customer Support PowerPoint Template

If you are a fan of simplistic designs. Then these free customer support PowerPoint templates will be right up your alley. The slide comes with a blue background and minimalist design. It’s a well-balanced business slide ideal for any business presentation.

Voice of Customer PowerPoint Template

The customer drives the business industry. The customer’s voice is a mechanism that briefs customer journey, experience, and expectations about your product and services. In today’s intensely competitive market, the Voice of customers has gained power. This customer PowerPoint presentation voice comes with compelling shapes and icons representing terms related to customer service, support, and feedback.

PowerPoint Customer Service Template

When you want to draft a sales presentation representing your audience about your existing products, services, teams, etc. This PowerPoint customer service template turns to be the best option. This pitch deck template comprises 24 templates, including agenda templates, data-driven graphs and charts, timeline designs, maps, and much more. Download these captivating presentation slides for just $21.

A presentation is all about interesting information and catchy visuals. Finding the exact templates for your presentation is the initial step towards creating a powerful slideshow. Visuals give your presentation the boost you need for a powerful presentation. But you need to do research and gain some knowledge about the best presentation templates. The more you master how to picture your ideas, the more successful your presentation will be.

Here we have added an upshot of all the best Free and premium customer service PowerPoint templates you need to download in 2021.

Which presentation template do you like the most? Did you find the best templates for your next assignment? Let us know which one you downloaded. If you have any other favourite PowerPoint template, let us know in the comments section.

About The Author

Priyanshu Bharat

Priyanshu is a copywriter who loves to tune into what makes people tick. He believes in presenting his ideas with flair and wit, which has made him an expert at standing on stage and charming the pants off of any audience he's faced with. Priyanshu lives for learning as much as he can, so if you ever need help understanding something - just ask!

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How A Customer Service Presentation Will Set Your Business Up For Success

Table of contents.

Customer service is one of the most important aspects of your business. You could have the greatest product or be the best price, but if your customer service isn’t up to par, growing your business will be a tough job.

Especially for client/customer-facing roles, strong customer service can not only improve your brand image, but also help retain current clients and gain referrals.

What were saying here is that it’s critical to properly train your employees to deliver consistent and stellar customer service . You might consider creating a training presentation that walks your employees through their customer service responsibilities. Let’s break down the importance of these presentations and how you can set your business up for success.

What Is A Customer Service Presentation?

One aspect of employee training involves walking through what good customer service looks like. Customer service itself is when employees assist and give sound advice to those who buy or use the products or services being offered.

Training your employees on this topic can often be done through a presentation that provides a thorough understanding of good service, how to handle problems and questions, and why customer service is so important.

The slides in the presentation should included relevant and quality information for your employees about customer service and how to deal with difficult inquiries or situations. This will enable them to provide good service when faced with those calls, emails, or interactions with customers.

Here’s an example we created for Sherwin Williams.

Sherwin Williams Customer Education Presentation

What Benefits Will A Presentation on Customer Service Provide My Business?

A thorough understanding of customer service expectations and guidelines in a presentation can set your company up for success in a few key ways, including:

Well Trained Customer Service Representatives

Effective customer service for your customers, helps to build a good reputation.

Customer service presentations are primarily created to inform and educate employees who will be providing service to customers or clients.

When your employees are properly trained in all things customer service, they will be able to deliver exceptional service to your customers. Not only will properly trained employees complete their duties to company standard, it’s peace of mind knowing you have your aces in the right places .

In your customer service training presentation, you should have slides that include overviews and discussions on the following objectives:

Product and Service Knowledge

Communication Styles

Conflict Management/Resolution

Common Consumer Problems

Reasons for Consumer Complaints

Ideas for Cultivating Strong Relationships

Measure of Success

Authority or Hierarchy Understanding

Depending on the tools provided to your employees by your company, you might also include a segment on IT and other customer service tools that the employees will need to work with.

With properly trained employees comes great interactions with your customers.

If a consumer has a problem and they need some to listen to and understand their complaints but your employees aren’t trained in customer service, it can lead to all sorts of problems. Whether it’s on the phone, email, or in person, your customers will expect quality services from your employees.

A customer’s experience can often dictate whether they will return as a customer or point their direction somewhere else. On a financial level, it is more cost effective to keep a current customer than bring in a new one.

Retaining customers and maintaining relationships with them can be done when your customers have a great experience and feel important.

As social media platforms continue to grow in popularity, they have also become platforms for people who want to share their good or bad experiences with a company. Whether it’s through Google reviews , Tweets, TikTok videos, or Facebook posts, words and experiences from customers who visit your store or website can have a huge impact on your business.

Maintaining a good reputation with great service to your customers will go a long way. A good reputation can be built and maintained when you:

Serve customers by putting them first

Avoid increasing conflict

Learn from mistakes

Should My Presentation Be Editable?

As your create your presentation, you should consider the adaptability of the content. An editable presentation deck can benefit your business by adapting to changes in customer service best practices .

Especially if you use apt research when you organize your content, be sure to edit the ppt deck as research evolves and changes.

You Should Always Consider A Custom Presentation

Whether you need sixteen slides or sixty, you should consider having a custom presentation deck created .

With custom slides, you can tailor the content, theme, graphs, and topic to your business. The point is to train your employees on how to deliver service for your specific company and you may have different guidelines than other companies.

What Other Digital Tools Should I Use To Equip My Team?

When it comes to equipping your team and setting them up for success, there are a few other tools you might consider providing your employees. These include:

a personal work computer

ability to download slides from presentation

planners or planning software

e-learning courses on customer service

As a manager or employer, you should consider the ways in which you can work with the people on your team and set them up for success in the customer service department.

Our Final Thoughts On Having A Presentation on Customer Service

A great customer service ppt deck comprises of relevant information, employee guidelines, product knowledge, and department specific slides. Creating slides that reach your employees and that enable them to succeed in their positions is vital for success.

Are You In Need Of A Custom(er) Service Presentation? The Geeks Are Here!

Need someone to create great customer service training slides for your business and employees? The geeks at Presentation Geeks are here to help. We can build your PowerPoint presentation that can help you succeed in your customer service department!

Contact us today to see how we can help!

Author:  Content Team

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Customer service powerpoint templates for presentations:.

The Customer Service PowerPoint templates go beyond traditional static slides to make your professional presentations stand out. Given the sleek design and customized features, they can be used as PowerPoint as well as  Google Slides templates . Inculcated with visually appealing unique and creative designs, the templates will double your presentation value in front of your audience. You can browse through a vast library of Customer Service Google Slides templates,  PowerPoint themes  and  backgrounds  to stand out in your next presentation.

What Is A Customer Service PowerPoint Template?

A Customer Service PowerPoint template is a ready-made presentation template that provides a structured framework for creating professional Customer Service presentations. The Customer Service PPT presentation template includes design elements, layouts, and fonts that you can customize to fit your content and brand.

What Are The Advantages Of Customer Service Presentation Templates?

Customer Service PPT presentation templates can be beneficial because they:

• Add multiple visual and aesthetic layers to your slides.
• Ensure that complex information, insights and data is presented in a simplistic way.
• Enhance the overall visual appeal of the content.
• Save you a lot of time as you don’t have to start editing from scratch.
• Improve the professional outlook of your presentation.

How To Choose The Best Customer Service Presentation Templates?

Keep the following points in mind while choosing a Customer Service Presentation template for PowerPoint (PPT) or Google Slides:

• Understand your presentation goals and objectives.
• Make sure the Customer Service template aligns with your visual needs and appeal.
• Ensure the template is versatile enough to adapt to various types of content.
• Ensure the template is easily customizable.

Can I Edit The Elements In Customer Service PowerPoint Templates?

Yes, our Customer Service PowerPoint and Google Slides templates are fully editable. You can easily modify the individual elements including icons, fonts, colors, etc. while making your presentations using  professional PowerPoint templates .

Are Customer Service PowerPoint Templates Compatible With Google Slides?

Yes, all our Customer Service presentation templates are compatible and can be used as Customer Service Google Slides templates.

How To Download Customer Service PowerPoint Templates For Presentations?

To download Customer Service presentation templates, you can follow these steps:

• Select the resolution (16*9 or 4*3).
• Select the format you want to download the Customer Service template in (Google Slides or PowerPoint).
• Make the payment (SlideUpLift has a collection of paid as well as free Customer Service PowerPoint templates).
• You can download the file or open it in Google Slides.

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Home PowerPoint Templates PowerPoint Templates Customer Service PowerPoint Template

Customer Service PowerPoint Template

Our Customer Service PowerPoint Template is an editable slide deck for preparing customer support presentations. The customer service department in any organization, firm, or business is crucial to bridge the distance between the company and its consumers. By achieving a good communication channel with the customers, organizations can win more satisfied clients and, in turn, better reputation and sales. Some companies maintain support teams within their premises; however, sometimes, this department is outsourced to external consultation agencies. Such teams provide a call center, multi-channel customer service, and a well-trained team of individuals. We have designed this customer service PowerPoint template for professionals to discuss their customer service protocols and related concepts. 

The Customer Service PowerPoint Template has multiple slides with creative visuals and human illustrations to discuss various ideas and topics. For instance, the first slide shows an abstract with a human call center agent, rating signs, walking customers, and a mobile phone illustration. This slide is to present the presentation topic using the provided text boxes. Similarly, the following slides have creative visuals of executives wearing headphones, using the laptop to solve queries, professionals assisting from mobile or monitor screens (online customer care services), and customers touching the rating stars for giving reviews. These PowerPoint shape diagrams can help present the topics like problem-solving, customer service excellence, training, or multi-channel customer service. Agencies providing call center services can explain how these facilities can help companies improve their customer satisfaction rate. Also, there are slides for customer trust and reputation to showcase trust-building and maintenance. Strategies. In addition to agencies, department heads can personalize the slides to brief higher executives about the maintenance and efficiency of the department. 

Our customer service PPT template is also ideal for educational and training purposes. Users can edit the arrow diagram, data-driven charts, and creative diagrams for presenting data and facts. The slides can be re-purposed according to the presentation requirements. This PowerPoint design can be edited with all PowerPoint versions, Google Slides, and Keynote.

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30 Amazing Customer Service Training Ideas, Exercises & Topics

Updated: June 01, 2022

Published: August 26, 2021

Customer service is tough.

The expectations of the role might seem clear — it's about helping and guiding customers to solve their problems and answer their questions.

But the nuts and bolts of how you actually do that can be easier said than done.

That's why customer support education and training is so important. To retain customers and keep them happy so you can grow your business, you need to prioritize employee training so they're equipped to meet customer needs. In fact, we found that customer-centric companies are 60% more profitable than companies that don't prioritize customer service.

Your customer service training should cover three aspects of the service function: attitude, skills, and knowledge. Developing your team in each of these areas can provide them with a well-rounded skill set to tackle nearly any customer issue.

Below are some customer service training ideas you can use to build a strong educational foundation — no matter what industry you work in.

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Customer service training topics.

• Reflective Listening
• Product Demonstration
• Call Review
• Customer Service Training Presentations
• Sensitivity Training
• Customer Experience Simulation
• Social Media Training
• Product Breakdowns
• Corporate Culture Training
• Crisis Communication

Featured Resource: Customer Support Training Template

Download this template.

1. Reflective Listening

Reflective listening is repeating what people say when you respond to them. This is an extremely useful customer support skill that makes sure you and your customers are on the same page. It also helps customers feel heard if they're dealing with a frustrating or time-sensitive issue.

To practice growing your reflective listening skills, break team members into pairs, and ask them to take turns responding to their partner by reflectively listening.

Here's an example:

Sarah: Hi, there was more money taken from my account than usual, and I didn't authorize that. I need my money back.

Miguel: Hi Sarah, apologies that you were billed twice this month. I'll make sure to get you your money back in full. Just to confirm, you're not seeing any other unusual payments, correct?

Taking the time to repeat Sarah's issue back to her helps Miguel to quickly identify and diagnose her issue, as well as assure Sarah that help is on the way for her problem.

2. Product Demonstration

A great test that new support reps should take before getting on the phones is a product demonstration. Product demonstrations are deep-dives that make sure service reps know the product or service inside and out.

Reps should be tasked with giving a 10-15 minute product presentation and demonstration — walking a prospective "customer" through everything they need to know to successfully start using it themselves.

Managers should listen for their ability to succinctly and clearly explain complicated topics — and to make sure they know how to use and explain every facet of the product, its website or app, and its features.

Free Customer Support Training Template

Train and onboard your new customer support hires with this downloadable template.

• Training Timeline
• People to Meet
• 100 Day Goals

You're all set!

Click this link to access this resource at any time.

Customer Service Training Manual

Fill out the form to get the free template., 3. call review.

Feedback is the breakfast of champions — and of support, reps too.

Call reviews are a common practice among successful customer support teams. (We do it here at HubSpot.) Periodically, teams should gather to listen to a recorded call with a customer and talk about what went well, and what can be improved. Real calls can give you insight into real expectations, and input from team members can provide a unique perspective to help reps constantly improve.

4. Customer Service Training Presentations

One of the most traditional ways to train customer service teams is through a presentation. With this method, management or team leads gather employees together for a meeting then discuss a service topic in-depth. This lets the speaker touch on specific training material while giving the rest of the team a chance to provide feedback or ask questions.

There are a few types of presentations you can use to conduct training. Let's review some below.

Visuals like PowerPoints and graphics are a great way to hook in a larger audience. These images clarify and support your speaking points, making your presentation easy to follow and more impactful on the listener.

PowerPoints are a proven format for customer service training; however, if you are going to take this route, be sure to avoid some of the common pitfalls outlined in this video.

Storytelling

If you're looking for a motivational format, you can try storytelling. With this presentation, the speaker retells experiences that are relevant to their audience. They recap what happened, why it happened, and how they overcame it. This not only provides the audience with an actionable plan but also demonstrates how someone on their team surmounted customer service roadblocks.

Instruction

Instruction should be used when presenting a new or complex topic to your audience. For example, if you're launching a new product, you may hold an instructional presentation explaining what it is, how it works, and why it was created.

In these scenarios, speakers often use metaphors and paradoxes to compare confusing points with other topics that the audience is more familiar with. This makes a complex topic much easier to understand because the speaker has connected it to a relatable concept.

Question and answer, or Q&A, is a presentation style that's more intimate than the ones listed above. In this approach, the speaker briefly discusses a topic then opens the floor for the audience to ask questions. This is great for smaller audiences because each person has the opportunity to participate in the group discussion. Q&A's are an excellent format for keeping employees engaged, but they do require your speaker to have extensive knowledge of the presentation topic.

If these options aren't best for you, check out more presentation styles here .

5. Sensitivity Training

The beauty of hiring a diverse workforce is that your employees encounter unique perspectives they may not have experienced before. While that diversity is great for fostering new ideas, it can also lead to friction between teammates.

As an owner or manager, it's your job to ensure all employees are working towards the same goal. Sensitivity training is an exercise that helps employees understand their professional goals as well as their personal biases. By diving into these topics in-depth, employees can better understand one another and be more considerate of their differences.

No matter how well your team works together, it's important to conduct sensitivity training regularly. This will remind employees how they should treat one another and how they should voice their opinions if they need to confront an issue. By reviewing these ideas consistently, new hires will feel more comfortable when joining your team, making them more productive early on.

6. Customer Experience Simulation

Customer experience simulation is essentially the reverse of role-playing. Instead of interacting with a mock customer, the service rep becomes the customer and goes through the experience of purchasing your product or service.

The benefit of this exercise is that reps can see the roadblocks they troubleshoot from the perspective of the user. They can relate to the frustration or disappointment that customers feel when something goes wrong or when expectations aren't met. That way, when they're working with real customers, they have a better understanding of what people are going through and how to resolve their issues.

7. Social Media Training

Social media is a key component of a robust omnichannel support solution. In fact, customers expect great customer service from brands on social media channels. About 49% of consumers say they'll unfollow a business on social media due to poor customer service, so your team needs to have resources dedicated to supporting these channels.

However, social media is still relatively new to customer service, and not all of your reps may be as experienced with using these platforms for professional needs as opposed to personal updates. A training course dedicated to teaching them how to use social media might be helpful ( Here's one from HubSpot Academy ). That way, communication will be smoother on social channels and will create more delightful customer experiences.

8. Product Breakdowns

If your company sells a physical product instead of software or services, it can be helpful for employees to see how the product works, inside and out. Take your product apart in front of your employees and show them step-by-step how it's put together. Educate them about where your product's resources come from and how the manufacturing process is carried out daily. This can really benefit employees who don't work closely with your products.

If your product is software, obviously, it can be tricky to take apart. So, instead, talk to your employees about where your servers are located and how your software is powered. Discuss contingency plans for potential shutdowns and what employees can share with customers if they ask about sensitive information. When you're supplying software to businesses, it's not uncommon to receive phone calls from their IT teams and it can really make your support team stand out if they can relay this information offhand.

9. Corporate Culture Training

Corporate culture is extremely important for customer service employees. That's because they're working on the front lines with customers, acting as the face of your business. If they don't believe in your company's culture, your customers certainly won't either.

Corporate culture training doesn't have to be extensive, but it should be consistent. Every day employees should be reminded in some way about your company's core values and how they contribute to that culture.

One way to do this is with a culture code . This resource lists all of the company's values and what it expects from its employees. This will help you hold employees accountable and show customers that you're committed to creating a positive experience.

10. Crisis Communication

Every company makes mistakes, but the best companies know how to clean up their messes. And, they know it starts with their customer service teams.

Successful companies don't wait for a problem to happen, they anticipate it and prepare their teams accordingly. They create crisis communication plans and educate every rep on how to respond to common questions that customers will have for the business. This preparation can be the difference between your team saving loyal customers or losing them to churn.

Customer service teams are often very busy, and you may not have time to host a formal training. However, this doesn't exclude your team from performing activities that can help them sharpen their skills.

If this is the case for your business, you should try the exercises below for improving customer service skills.

Customer Service Training Exercises

• No No's Allowed
• Role-Playing
• Lunch and Learn
• Personality Tests
• Call Your Competitor
• Employee Testimonials
• Attitude Anchors
• Customer Letters

1. Mock Calls

Along the same lines as the reflective listening exercise, mock calls are a time-tested strategy for practicing a job before actually doing it.

Team members should be paired up and given real scenarios that customer support reps have to tackle every day — easy ones, and difficult ones, too. Have support reps take turns serving as the customer and the support rep so they can get an idea of how to handle common issues — and how to adapt during stress-inducing calls.

Team members playing the role of the customer should feel free to be creative — all customers are different, and support reps should be prepared to adapt to different situations and personalities before they get on the phones with real customers.

2. No 'No's Allowed

This exercise will teach support reps how they can still be helpful if they don't give a customer the answer they want to hear.

There's only one rule: No saying 'no.' (This includes all 'no'-oriented words and phrases, like "I don't know" and "We don't do that.")

This exercise will challenge support reps to reframe the conversation with a customer when, in fact, the answer truly is 'no.' But when customers are upset or frustrated, answering their requests with a flat-out 'no' might serve to aggravate them and won't move the conversation forward.

Team members should be put into pairs and take turns role-playing the customer and the support reps. "Customers" should make big, bold requests that support reps can't say 'no' to — but instead, have to figure out a solution-oriented response.

For example, if the customer asked for a discount that the support rep wasn't authorized to offer, instead of saying 'no,' the rep could say, "If you're looking to reduce the cost of your CRM subscription, I could help you consolidate your database to under 1,000 contacts. Would you like help setting that up?"

The support rep is essentially telling the customer that no, they can't offer them a discount. But, by offering alternative options, the customer might feel like the support rep is on their side, and won't get frustrated by what they perceive as stubbornness or inflexibility.

3. Role Playing

Improving your customer service skills is like improving your golf swing. You need to keep practicing it, over and over again, until it's perfect — or in my case, until I can find the ball after I hit it.

Role-playing is an effective exercise for sharpening customer service skills. One employee pretends to be a customer, then presents a service case for another to troubleshoot. Once the case is solved, reps switch places and repeat the scenario.

Role-playing lets reps work on both communication skills and their troubleshooting process. Since it's not a real customer, reps have a safety net that lets them practice new techniques they may not have tried before. If your team works with customers face-to-face, this exercise gives them a live environment to perfect their skills without risking customer churn .

4. Lunch and Learn

On a regular basis, support teams should take turns giving presentations during a group lunch. The topic doesn't matter — it can be work-related, or it can be a presentation about their recent vacation photos, or an organization they volunteer with. Whatever the topic, lunch and learns will keep support reps in the habit of being able to present and explain new topics to others.

This is a critical skill for support reps, especially when onboarding new customers who might be completely unfamiliar with how to use a product or service. Additionally, the lunch and learns will provide a safe space for reps to practice — and to learn about each other outside of work.

5. Meditation

Sometimes, working on the front lines of customer support can be really stressful.

No matter how hard you try, sometimes you might get the blame for a problem that's completely out of your control. You might also receive the brunt of a customer's frustration and be presented with feedback that isn't particularly diplomatic.

Whatever the case, meditation can be a helpful tool for regaining and establishing mental relaxation — even in the middle of a busy workday.

Dedicating time to meditation, mindfulness, and relaxation — and encouraging employees to use it for that purpose — will help train them to de-stress and stay positive during those tough moments with customers. Apps like Headspace or YouTube videos can help if you want to practice as a team, too.

6. Personality Tests

This isn't specific to customer support, but it's a good idea for new reps to take a personality test to learn how they work and communicate best with others.

One framework you can use is the DiSC profile , which evaluates people's behavioral and personality differences. Here's an example profile below.

Other tests include the Myers-Briggs Type Indicator (MBTI) and the Predictive Index Assessment (PI). All of these can give support reps helpful insights into how they work best, how they communicate with others, and possible sources of conflict they might encounter.

You can't control the customer's personality — but you can control your own reactions and responses. Learning the 'why' behind your actions is a good first step.

7. Call Your Competitor

Your service reps are responsible for keeping customers from running to your competitors. This makes it only fair that your team should know what they're up against.

Have your team call your competitor's customer service line, and if possible, purchase one of its products or free trials. Ask routine questions and pay attention to different details during the call, like the rep's tone, the cadence of their voice, how quickly they were able to provide an answer, what type of follow-up options they offered, etc. These interactions will set the standard that your team will have to surpass.

8. Employee Testimonials

Your most experienced reps are some of your team's most valuable resources. They've seen your product and company grow with its customer base and have been present for all the speed bumps and roadblocks along the way. Use their stories as testimonials for how your new reps should be treating customers.

For example, if a rep had a really positive interaction with a customer, have that employee talk about that call and what they did to create such a delightful experience. Or, if the interaction is significantly negative, discuss the missteps that were taken and what could be done next time to avoid a similar outcome. This exercise can help reps master the soft skills that can dramatically impact a customer service case.

9. Attitude Anchors

Attitude anchors is an activity that helps reps manage their emotions. Split your team into groups and have each one brainstorm two different types of anchors: maintenance anchors and repair anchors.

Maintenance anchors are actions that can be taken to maintain a positive attitude. These are things that reps use during a call to keep them motivated and optimistic. Here's a few examples of maintenance anchors:

• Manage work-life balance by spending time with friends and family after work.
• Bring your best self to work by getting enough sleep each night.
• Reduce stress by reminding yourself of three things or people you're grateful for each day.

Repair anchors are things that can be done to fix negative attitudes. These are activities that are performed after a call so reps can quickly bounce back and work with another customer. Every rep is going to have a bad call, and it's important to not carry their negative emotions into the next one. Repair anchors might look something like this:

• After a difficult call with a customer, take a walk around the block.
• When you're not able to solve a problem for your customer, give yourself positive affirmations like “I did my best, and I'm proud of that.”
• If you're feeling less motivated than usual, have a conversation with a coworker or family member you admire to lift your spirits.

Once each list is built, hang them up where reps can easily see them. That way, they can use each exercise when it becomes applicable during their workday.

10. Customer Letters

If reps are feeling undervalued by your customers — or even upper management — have them write customer letters. These are letters written from the perspective of the customer and addressed to the customer service employee.

This exercise lets reps reflect on all of the good things they've done for their customers. And, that's important too, because it can often be hard to measure the value that customer service reps bring to a business. But, when they can think about it on a customer-to-customer scale, it becomes much easier to see how important your team is to your organization as a whole.

Customer Service Training Ideas

• Shadow support calls
• Review customer service standards.
• Cover specific issues (under an hour).
• Practice being a good customer.
• Conduct rapid-fire product Q and A.
• Scenario discussions.
• Show rather than tell (video).
• Review knowledge base materials.
• Start a mentorship program.
• Request feedback.

1. Shadow support calls.

Whether you're training a new rep or a more experienced one, shadowing support calls is a hands on way for them to understand a few things about the way your company handles service interactions.

First, they'll get a sense of the types of calls that come in. After enough calls, they'll start to predict some of the most common issues.

Next, it'll become clear to your reps which types of solutions work best for specific situations. For example, while there's probably an extremely helpful knowledge base article written on troubleshooting common product failures, the better solution in the moment may be to walk the customer through the fix rather than sharing a step-by-step document.

Finally, new and experienced reps will catch on to the cadence of the conversation the rep has with various customers. Some may want to get straight to the point without much small talk while other customers will appreciate the representative building rapport with them.

2. Review customer service standards.

As your team becomes acclimated to the processes and procedures for serving customers, they'll need to maintain your company's service standards . Sometimes, standards can fall by the wayside when meeting a quota is the immediate goal for the team each week. Having casual conversations about your company's customer service standards absolutely counts as training and it's a simple way to keep this critical goal at the core of your processes and daily activities.

A slack message, email, or quick statement in a stand-up meeting are all ways to keep customer service standards at the forefront of everyone's minds.

3. Cover specific trainings quickly.

Microlearning breaks down employee training into manageable chunks which helps reps learn faster and quickly apply each teaching. By using short training sessions, ideally under 30 minutes, service reps will be more inclined to participate and will retain more information afterward.

Microlearning can be used to cover specific training areas much faster than you could with an hour-long training covering several different topics. Microlearning training sessions can cover topics such as the most common customer complaint or a documentation process.

4. Practice being a good customer.

One of the best ways to build empathy is by taking on the perspective of the customer. What better way to do this than by recognizing good customer service in your everyday life?

There's an interesting case to be made that being a good customer begets great customer service. Making eye contact, smiling, and being amicable can go a long way to get the best service from a customer representative.

Once you do receive this world-class service, study the reps' techniques. How do they answer your questions? Do they confirm your issue so they can offer the best solution? All of these factors and more can be uncovered just by being a customer yourself. The best part is, you can immediately apply what you've learned from those interactions with your own customers during your next calls.

5. Conduct rapid-fire product Q&A.

Any great customer service rep knows their products like the back of their hand. Testing this knowledge can be a fun and competitive way to get the team on board for customer service training.

6. Host scenario discussions.

As a manager, you can review your knowledge base or product playbooks to create trivia-style questions that reps can answer individually or on teams. The friendly competition and gamification of the training session can help reps confirm what they already know and retain what they don't so that after the game is over, they can apply their product knowledge when offering solutions to customer issues.

Scenario discussions make for an interactive ice breaker, especially if you're training a large group. You'll begin by creating a handful of scenarios with each one involving a different customer issue. There's no solution included in the scenario.

Next, break the group into smaller teams to discuss the scenario. Then, each group will decide on a course of action to help the customer in the given situation. After all the solutions have been decided among the groups, bring everyone together, and have one representative from each team read their scenario aloud and explain how they'd solve it. This training idea can be done virtually or in person with large or small groups.

7. Show rather than tell.

Panopto discovered in a 2019 study that employees are 75% more likely to watch a video than read text. Couple this finding with the microlearning statistics we mentioned earlier and you've got a powerful training tool that your team will be inclined to use.

Showing your team how to follow a process using a short video clip can be much more effective than sending them a step-by-step email (although that extra resource couldn't hurt!). Showing the problem and the solution in the same video can make the context of the training more clear, especially if you add a voiceover to the video. Tools like Loom and Zoom can make video training quick and easy.

8. Review knowledge base materials.

Most customers look to your self-service options to solve their issues with your products before they pick up the phone or type an email to your customer service team.

This training tip covers two goals in one. First, your reps can review the materials in your knowledge base to better solve customer problems. After all, if you're sending your customers to the knowledge base, it should be up to date and helpful, right?

In the case that it needs some work, the second goal can be accomplished. Your reps will notice outdated or inaccurate information that can be updated to provide a better self-service experience for the customer.

9. Start a mentorship program.

As a manager, you can't be everywhere at once no matter how hard you try. Training should be an ongoing priority on your team whether you oversee all aspects of it or if you delegate parts to team members that are best suited to carry them out. One way to do this is by starting a mentorship program on your customer service team. Whether it's formal pairing or a more casual connection, you can rely on more experienced reps to help train those just starting out.

Many of the tips, topics, and ideas we've mentioned thus far can help your team provide exceptional customer service from the customer's perspective. But what about training to help the team work better together?

10. Request feedback.

After each training session, you'll want to request feedback from the team to assess whether the method, content, or delivery were helpful or harmful to their learning. This data can be collected quantitatively through a rating system or qualitatively in an open-ended survey. No matter the format, receiving feedback on your training program is a primary way to make it better so your reps can do the work they do best.

Next, we'll discuss some tips designed to help make customer service training more effective and "sticky."

Customer Service Training Tips

• Start with mission.
• Double down on communication training.
• Make training fun and engaging.
• Connect training to real-life scenarios.
• Emphasize the process.
• Supply robust internal resources.
• Provide ongoing training.

1. Start with mission.

Customer experience is common, so nearly everyone has a conception of what "good" customer service looks like. However, those conceptions may not be concrete enough or align with the vision you have for your organization.

With that in mind, start by setting expectations so that everyone begins on the same page. Define the mission and big picture as well as their role within it.

2. Double down on communication training.

Customers don't simply want their problems solved for them; they want to be heard . Practicing active listening and communication techniques is paramount to delivering great experiences, and by cultivating these skills among your team, you're setting them up for success.

Even better, if you touch on these concepts early, they'll be equipped with new skills to practice during the rest of the training (which is a win-win for you as the trainer).

3. Make training fun and engaging.

People learn in different ways. There are visual learners, auditory learners, kinesthetic learners, and more. That means that sitting new employees down in front of a training video will not be enough for maximum retention and, even worse, could result in a snooze fest.

To make your training effective, you much engage your reps. This can be done with interactive elements designed to keep them on their toes and interested in the material. Don't be afraid to have fun with it, either.

4. Connect training to real-life scenarios.

If you do end up using games or other alternative methods to teach certain concepts, always circle back to reinforce the mission and their role. This helps strengthen their understanding of the concept so they can apply it in their day-to-day.

Shadow sessions and roleplays are great for this reason. They can get a feel for real-life scenarios they'll encounter before they're immersed in them.

5. Emphasize the process.

In an unfamiliar situation, a familiar process may be enough to help new reps spread their wings and own their role. In other words, knowing what to do when they don't know what to do will empower them to take on situations they're unfamiliar with.

That's why it's important to have processes and systems in place and emphasize the adoption of those early on.

6. Supply robust internal resources.

Reps won't remember everything from training; getting out there and doing it is what helps retention and build competency.

Therefore, they should always be encouraged to turn to any available resources for help. Wikis, knowledge bases, and other forms of internal documentation can help reps help themselves (if those resources are organized and maintained).

7. Provide ongoing training.

It's also easy for reps to stagnate or develop bad habits. Ensure that you're providing ample continuing education to reinforce what they learned in onboarding and further the development of their skills.

Customer Service Training Your Team Will Love

Outside of team meetings, there are plenty of online resources customer support and service reps can use to always keep improving. Whether your customer service team is short on time, or completely remote, these topics, tips, and ideas are sure to get your reps excited and motivated to deliver the best service to your customers. A mix of interactive, team-oriented, and roleplay activities will keep training interesting for you reps so they understand and remember the information.

If you're ready to plan your next customer service training session, use the template below to get started.

Editor's note: This post was originally published in July 2020 and has been updated for comprehensiveness.

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Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

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Empower Your Team: Customer Service PowerPoint Presentation Slide

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• It is easy to change the slide colors quickly.
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• Create feature-rich, animated presentations.
• This slide is available in both PowerPoint and Google Slides.
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10 Must-See SlideShares about Customer Service

SlideShare has brought presentations to a whole new level. Finding resources and materials online can be readily presented and there’s also no need for your audience to take down notes because your presentation can be easily shared. Not to mention, it’s easier to go through than reading a whole text-heavy article. In the customer service industry, SlideShare is a great resource for great content that are also creatively presented.  Here are our 10 picks for must-see (and must-download) SlideShares about customer service:

They say speak words of life and it will follow. Here are 50 great customer service quotes from influential people and other known brands about the essence of giving service to others. Start saying them out loud or better yet, have these framed in different parts of your office to imbibe the customer service spirit.

Can customers be your friends? A resounding YES! A SlideShare that touches on basically everything to win the hearts of your customers, and how to create a lasting relationship with them. This is an amusing presentation in every way.

Ever wonder why your customer service is not as striking as you want it to be? This SlideShare will help you connect point A to point B and have more fruitful interactions with your customer service.

A visually engaging SlideShare that will provide you intelligent foresight about how customer relationship might roll out in the coming days. It will equip you with information and insight that will help you firm up your customer service approach, especially in a global setting.

Through this SlideShare, you will learn how to boost your customers’ feedback response which is important in improving customer service.

This one may be long, but their slides are filled with great examples why social media is an effective tool to improve customer service. It also gives tips on how to maximize your company’s social media for customer service.

Simple and no nonsense presentation of customer service resolutions that are workable and relevant to any company in any time of the year.

It is always good to read testimonies of people who had incredible customer service experiences because it inspires you to do better in your customer service approach.

It is good to know what trend will roll out this year to help companies strategically plan their customer service approach. This SlideShare provides top 10 customer experience trends that will help companies to listen more to their clients and to personalize every interaction with them.

Even for small businesses, customer service is very much a crucial aspect as it is for large corporations. Here is a presentation that tackles the 5 common customer service fails and how to address them. Do you have any more to add? We would love to hear your SlideShare recommendations on customer service.

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5 QUALITIES OF GREAT PRESENTATIONS: A CUSTOMER SERVICE MINDSET

• Mike Gibson
• July 9, 2022

QUALITIES OF GREAT PRESENTATIONS: THE BOTTOM LINE

What is the bottom line of customer service?

Think of the organizations known for their service and that might provide clues.

When I teach customer service classes (a series of Big Presentations in Small Rooms), I pose this question to the participants: Who do you think of when you think of great customer service? What is great about the service they provide?

I have heard thousands of responses. And there are some common answers. See if you can list a reason for the following common answers.

Chick-fil-a

If you have experience with them, you could probably identify the reason.

What does this have to do with Big Presentations?

Here’s the big idea.

When discussing the service, the participants rarely focus on the product. Instead, they focus on the delivery of that product.

“The What” is a given. It is “The How” that matters.

The same is true of presentations.

The How is important.

The What forms a baseline expectation.

At Chick-fil-a, you will get chicken and waffle fries.

At Disney, you will experience a theme park.

With Amazon, you will access physical and digital products that are delivered to you.

You don’t show up at Chick-fil-a wondering if you are going to be served a burger and curly fries.

You don’t show up at Disney wondering if they are going to sell you a used car.

You don’t go to Amazon wondering if they are going to schedule an orthodontist appointment.

The product is a given. It is the delivery that sets it apart.

When you deliver a presentation, the topic is the product. That is a given. That is The What.

The How is what sets you apart. How do you deliver the product?

When asked to describe the best customer service organizations, class participants often list characteristics like:

Responsible

QUALITIES OF GREAT PRESENTATIONS: FRIENDLY

Could these same characteristics apply to presentations?

Great presentations, like great service, are appropriately friendly.

One of the worst things that can happen in a business is to be ignored. Have you ever entered a restaurant, waited to be seated, and then left because you were ignored? Have you ever called customer service, been put on hold, and forgotten?

Have you ever been treated like you were a bother rather than a customer?

If so, then you know the importance of appropriate friendliness.

The same is true of presentations. The Big Presentations mantra is this:

Know your audience. Know your message. Make the connection.

If you are unfriendly or aloof, it will be more difficult to make that connection. Seek to build rapport with your audience members. You want them to like you and trust you. Appropriate friendliness is a powerful way to create this

QUALITIES OF GREAT PRESENTATIONS: SHORT AND RELEVANT

Great presentations, like great service, are quick and fresh.

How often do you hear complaints about a presentation being too short and too current?

How often do you hear complaints about a presentation being too long and irrelevant?

When dealing with food, we want two characteristics: quick and fresh. Those are difficult values to balance. The fastest way to deliver food means that it will be prepared—perhaps way earlier than it is ordered—which means it is not fresh.

But if nothing is prepared, then the process might be frustratingly long—it is not quick.

So many fast-food places advertise that they don’t cook it until it is ordered. They are prepared in the sense that all their ingredients are available, and all their equipment is ready to go—and they can compile your order in ways that are both quick and fresh.

Good presentations are similar. When asked to deliver a presentation, a presenter should seek to make the most of the time allowed—being quick. And they should be determined to provide fresh information. Be careful about cutting and pasting as a way of creating presentations. Your content might become stale, and you might lose the support of your audience.

QUALITIES OF GREAT PRESENTATIONS: ACCURATE

Another customer service value is accuracy.

When drivers for Uber Eats go to pick up an order, there is often a warning attached to the pickup. It states that customers have complained that previous orders have been inaccurate. This reputation of inaccuracy creates tension for everyone involved. The Uber Eats driver experiences the tension of wanting to ensure accuracy while not offending the employees and not breaking protocols regarding opening bags. The restaurant employees experience tension if the accuracy is questioned. And the customer experiences tension wondering if the order is going to be correct.

And drivers quickly learn that some establishments have much better reputations than others when it comes to accuracy.

A similar thing is true regarding presentations. When a presenter has a reputation for delivering accurate and up-to-date information, everyone can relax a little more. Even when the information is not positive, the audience is better able to accept it because of the reputation of the presenter.

When creating and delivering presentations, remember that accuracy builds trust and trust builds cooperation.

QUALITIES OF GREAT PRESENTATIONS: RESPONSIBLE

Another customer service value is responsibility. Customers want organizations to own their work, and to take responsibility for the services and products offered –especially when mistakes are made. When this doesn’t happen, when irresponsibility exists, the ripples can go far and wide. The actions of an individual can create a bad reputation for an entire business.

The same is true of presentations. The audience expects responsibility. They want the presenter to own their content and own their delivery of it—especially when there are problems.

Early in my presentation career, I had a painful experience. I was presenting a class that had been developed by someone else. There were some inaccurate statements in that curriculum. Participants noticed it and brought it to my attention—publicly. It was painful. Thankfully, I had learned (from previous painful experiences) the importance of owning my work. I listened and was able to see that they were right. I apologized and made the corrections. And the class was able to move on and be a good experience. It was stressful, but it turned out well because the customers (the audience) could see that responsibility was taken and changes were made.

QUALITIES OF GREAT PRESENTATIONS: PUTTING IT ALL TOGETHER

Great presentations, like great customer service, will be characterized as

Your topic is the product. Your presence, engagement, and content quality are the service. Your job is to deliver great service of a great product. Offer great service!

And, like great customer service, great presentations will build a positive reputation. People will be glad to see you stand and speak because they know they can trust you to provide good things in good ways.

So, take a customer service approach to your presentations, and you will be well on your way to making Big Presentations in Small Rooms.

Want to know more?  Keep reading the  blog ! 

Do you prefer to listen?  Check out  The Big Presentations Podcast ! 

Want to know even more?  Order the book  Big Presentations in Small Rooms ! 

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