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Comcast Business Phone System Review and Pricing
Comcast offers multiple cloud-hosted business phone systems for companies of all sizes. You can choose a system for small businesses with up to 10 employees or for midsize and larger businesses with up to 5,000 employees, and these solutions can grow with your business. In addition, Comcast offers PRI and SIP trunks designed for your business’s on-premises private branch exchange (PBX) equipment. All of its systems have various valuable features and tools, including automated attendants, caller ID, call forwarding, and voicemail.
Comcast Business Phone System and Pricing
Comcast is the largest internet service provider in the U.S. with the biggest gig-speed network, making it the best business internet choice for enterprises with demanding network requirements for multiple office and retail locations across the country.
View all of our recommendations for the highest-ranked business phone systems .
Comcast Business Pricing
Prices for Comcast Business phone systems vary since service is available in several different plans.
- The Business Voice Mobility service costs $64.95 per user per month. However, there are significant cost savings when you bundle it with internet service . The bundle costs $80 to $260 per month, depending on your internet speed. You can read more about Comcast Business’ internet service here . These prices include internet service and one phone line.
- The VoiceEdge Select system is designed for businesses with small staff. It can support 3-8 phone lines for $39.95 per user per month. There is also an $18.45 modem fee.
- The VoiceEdge cloud-hosted system can support businesses with up to 5,000 users. Pricing is customized for each business’s exact needs. Previously, we were given price quotes of $44.95 per user per month for 5-9 users, $39.95 for 10-19 users, and $34.95 for more than 20 users.
Most of Comcast Business’ phone systems require a two-year contract. Many of the options also require a $29.95 one-time activation fee per line.
Each of the business phone plans includes a different mix of features.
- VoiceEdge Select is cloud-hosted and designed for single-site small businesses with 3-8 employees. Its most valuable features include automated attendants, call forwarding, hunt groups, and readable voicemail.
- VoiceEdge is a cloud-hosted voice and unified communications system for small and midsize businesses. It has more than 30 features, including unlimited local calling, auto-attendants, Busy Lamp Field, call forwarding, readable voicemail, Find Me/Follow Me, automatic rerouting, and hunt groups. It also includes audio conferencing for up to 50 people at a time and a mobile app that allows you to make and receive calls from your business line.
- Voice Mobility is a landline phone system that allows you to answer calls to that line on your mobile device, so you can take and make business calls anywhere. Among the features this system offers are caller ID, Find Me/Follow Me, call waiting, call history, distinctive rings, and hunt groups.
>> Learn More: Landline vs VoIP
You can manage it online regardless of the Comcast phone system you choose. You can administer the entire system by logging in to the system’s online portal. This makes it easy to set up and make changes when necessary.
In addition to its cloud-hosted services, Comcast Business provides PRI and SIP trunks for organizations that need those services. These services integrate with any current PBX equipment your business has.
>> Learn More: What is Cloud PBX Phone Systems?
All of the cloud-hosted systems include mobility features and tools, giving you access to your phone system even when you aren’t in the office or store. The Be Anywhere tool allows you and your team to define other network locations, such as your mobile phones, to use as your extensions. Other mobile options are simultaneous and sequential rings, outbound caller ID displays on mobile phones, mobile notifications for calls and voicemail, and access to your business voicemail on your mobile device.
Another nice aspect of Comcast Business is bundling your phone service with other Comcast services, such as internet or television. This gives you several business necessities from one company.
>> Learn More: Do you Need an IVR for Your Business?
One of the drawbacks to Comcast is that none of the phone systems include all of the features and tools that some of its competitors do, like call recording and video conferencing. Another downside is that Comcast is not available in all areas. You will need to check the Comcast website to see if it offers service in your community.
Comcast Business offers customer support by phone, live chat, and online forms. To assess the level of service it offers, we tried out the company’s live chat tool, posing as a small business owner interested in phone service.
While we eventually got the information we needed, it took a lot of back and forth. The live agents repeatedly pushed to discuss the issues over the phone and seemed hesitant to answer our questions without us giving them a litany of information. We would have been more pleased if they would have focused on answering our questions rather than making us answer a bunch of questions for them first.
>> Learn More: Need Help Choosing a Business Phone System?
That being said, the response times we experienced were among the shortest we encountered in our phone system research. Each time we reached out with a question, a live chat agent responded in seconds. That was a definite plus.
Comcast is not an accredited member of the Better Business Bureau and has a B- rating on the site. As of July 2020, the company has had more than 23,500 complaints closed against it in the past three years. However, not all of those complaints were about Comcast’s business phone service.
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What Is Google My Business: 2023 Tips
Please note: Google My Business changed its name to Google Business Profile in late 2021.
Google is now one of the most effective marketing platforms for any business and is critical that it is optimised for success. Google My Business (GMB) is a free platform that lets you manage your business information through Google search results and on Google Maps. Every business owner should become familiar with this tool as it can help propel your business to the next level through the power of Google.
The platform is great for local SEO as people will look at Google search results and Google Maps for any local business near them when looking for a product or service. It contains all information about a business including the website, phone number, business address, hours, products and services available. GMB is an all-around tool that includes one of the most important aspects of any business online which is business reviews. Google reviews are imperative to any digital marketing strategy and it is vital to focus on receiving positive reviews to improve your business’ reputation.
Did you know “near me” search traffic is increasing by over +800% MOM, for example: “bike shop near me”? The increase in “near me” search traffic reinforces the need for a high-quality Google My Business profile. Why? Because your GMB profile is typically found at the top of a Google search result once a “near me” search is completed. This is just another reason as to why GMB is vital for any business in today’s digital world.
Table Of Contents
What are the benefits of a google my business listing, how to create a google my business listing, how do i verify my business on google, phone number, business location, description, how to make google my homepage, how to find a google my business url, how to edit my business on google, how do i change my business hours on google, how to add my business to google maps, how to delete a google my business listing, why is gmb important for my business.
Setting up a Google My Business listing helps give a business more exposure and can help increase the number of customers visiting your website, store location, starting a phone call or even making a purchase. The main benefit is giving customers a quick insight about what your business is all about and having all the relevant contact information. If your store has a physical location listed then it can appear in the map pack and on Google Maps which is a major advantage when users search for queries relating to your business. Google Reviews are also able to be left on your profile which can give potential customers a good reason to choose your business when they see all your positive business reviews. Most importantly it is free to use, so anyone can create a business listing on GMB and utilise all the great features.
The first step for any business owner to become relevant on Google is to learn how to create a Google My Business listing. This step cannot be skipped and needs to be done in order to start receiving reviews, map listings and improved search results. The process to create a listing is very easy and takes only a matter of minutes with all the right information handy. To set up a Google My Business Listing follow these easy steps:
- Go to business.google.com
- Search for your business and if your business is listed, “claim” the listing. If it isn’t listed, select “no these are not my businesses.”
- Update the listing with your business information and make sure to fill in every field that is provided such as contact details and location (if applicable).
- Verify the listing
The final step of the process is to verify the listing, which can be done in a number of ways which are outlined below.
To verify your Google My Business listing, you must complete the final stage of the setup process and proceed with the preferred verification method based on your business type. Google will decide which type of verification is best used for your business, which is based upon a number of factors like business category and age of the business to cut down the amount of illegitimate listings. The main verification methods that can be used are postal, phone and email.
Verification by postcard is the most common method when verifying a GMB listing and is usually the only method available to be chosen. Make sure your address is displayed accurately so the postcard can be delivered to the business address. Google states that this should happen within 14 days, however as a result of COVID-19 the process may take many weeks. The card will have a unique 5 digit verification code that can be entered on the GMB account.
Phone verification is eligible for some businesses and is sent through a verification code. Make sure the phone number in the business is correct. The code can be sent via text message if it is sent to a mobile phone number. A landline phone will receive an automated message verbally stating the verification code. Simply enter the verification code received by text or phone call within the GMB account online.
Another potential option is verification by email which is just a verification code sent to the specified business email address. Follow the instructions via the verification email to complete the process to start operating your GMB listing.
How To Optimize Google My Business
Once a Google My Business account is created, it still needs to be filled out with all the important information. This section needs to be as detailed as possible and there are many options that can be filled in about your business. The options are always updated to reflect changing times such as adding a COVID-19 policy in 2020. Learning what is most important to include and how to best optimize results in a GMB listing can be difficult. The simple information that must be included comprises the ways customers can access, contact and learn more about your business. These basic but vital details include the following:
Add the business phone number that customers can contact you on. It is important that this phone number is always in operation and switched on. This is often the first point of contact a customer will make when they come across your GMB listing.
Add the URL of your website where customers can quickly click the link to your site. It is recommended that the homepage is used as the link because users can then browse on from there. This is unless there is a specific landing page that is used for web other than the homepage.
The business hours that your business generally operates each day of the week should be listed here. It is important that this is correct as many customers will rely on the information here because it is often the best way to find the opening hours of any business. You can also add multiple hours across the day and split these up if you operate with a break in the middle of the day for example.
This section should include the main address where your business operates so customers can visit. Google states that “ Business Profiles on Google My Business can only be created for businesses that either have a physical location that customers can visit, or that travel to visit customers where they are ”. It is vital that this is correct and includes notation such as unit number or floor level so customers can find you easier.
The description section should be filled out to give readers a brief overview of the business. It should include basic information like what the business is all about and what customers can expect. Adding keywords to your description may help, but there is no clear evidence showing that adding keywords leads to higher organic Google rankings.
Entering business categories can help your business appear higher and more often in Google search results. This is one of the options that can have some impact on Google rankings, even if it is small they can still have a positive effect. The perfect category may not be available for your business, but it is still important to choose the most relevant category. This is so that it can appear in search results for the selected category. Additional details will appear depending on what type of category is chosen. For example, products or services can be added to a local florist business or a menu can be added to a local restaurant listing.
Certain types of businesses can display some of the products that they sell on their GMB listing. Products can only be added for store businesses and it will make sense when a business should add products to this section or not. Adding products has no correlation to improved Google rankings, but can still assist customers make a purchase decision when your business appears.
Services are similar to products and can be broken down into each service that a business offers. Including services does not affect Google search results like products which is the same as with products. However they still assist customers who want to know more about your business and what is on offer to them.
Photos can be added to any Google My Business listing to better show off your business to potential customers. It can give a real insight into what the business looks like and what the products can look like. The different types of photos that can be uploaded are the business logo, business cover photo and other photos relating to your businesses products and/or services. There are certain requirements for Google My Business image sizes for each type which are listed below.
Google My Business Logo Size
The business logo should be added here so it can be displayed on Google to fairly represent your business. The size of the logo must be square in the format of JPG or PNG. The file size must be between 10 KB and 5 MB with a minimum resolution of 250 px wide and 250 px tall.
Google My Business Cover Photo Size
The cover photo can be anything relating to your business such as the logo, shop front or products. The ratio of the cover photo should be 16:9 with a minimum resolution of 480 px wide and 270 px tall. Again it should be in the format of JPG or PNG with a file size between 10 KB and 5 MB.
Google My Business Photo Size
Any photo relating to your business can be added as a business photo to the gmb listing. Similar to the logo sizes, images must be in the format of JPG or PNG and a file size between 10 KB and 5 MB. The recommended minimum resolution is 250 px wide and 250 px tall, but images can be any size.
How To Google My Business: Tips & Tricks
Optimizing a Google My Business listing is very important and following all the guidelines to set it up can certainly help customers choose your business rather than a competitor. Apart from optimizing a listing, other tricks relating to Google’s business services can help accelerate your business towards more success. The following tips and tricks below outline other ways to ensure GMB can compliment your business’ goals and answer some of the most common questions.
The benefits of making Google the homepage include having easy access to your GMB profile. This helps any business owner keep track of their business with all the Google tabs available for easy access to crucial information. Each internet browser has different methods to set Google as your homepage . In the settings section of your browser select the homepage settings under tabs such as “Appearance”, “Open new windows with” or “Set your homepage” for some examples. Enter https://www.google.com/ in this section and you will all be set up.
- Go to https://business.google.com/ and log in
- Click on the info tab on the left hand side
- If your business is live on Google, click on “Share your Business Profile” on the right hand side
- Copy the link to copy the URL of your Google My Business profile
It is important to find your GMB listing URL because it makes the process of sharing it much easier. This can help when you want to share the URL to customers when asking for Google reviews. AddMe Reviews helps with the process of asking customers for reviews and managing your reviews in one simple to use dashboard.
- Go to https://business.google.com and log in
- Change any of the public information that is new or has changed about your business
It is important to be able to edit your business as sometimes vital information does change. Some of these very important changes may include when a business has changed their phone number or has a new address.
When editing your business, changing the business hours is probably the most important piece of information that potential customers will look at. It is vital to ensure that these accurately reflect the opening times of your business. The changes are done in the same way via the ‘Info’ tab at https://business.google.com . Editing your business hours could be validated on public holidays where hours might be different or the business might be shut. In 2020 the need for businesses to shut down has caused Google to create special hours including business ‘COVID-19’ hours. Below are some more ‘special hours’ settings that can be added to any business profile to show customers more specific times for certain events.
It is very important for your business to be represented on Google Maps if the business has a physical location such as a local shop. This enables customers to come and visit your location by simply looking at the directions on the map. Sometimes a business does not appear in the maps search and this fix is simple. You would simply need to verify your business for it to appear, which may take a while to happen due to the current delays. The postcard verification method (which is the most common) has huge delays as a result of COVID-19, so this might take longer than normal to add a business to Google Maps .
- On the right of the screen navigate to ‘Close this business on Google’
- Click ‘Mark as temporarily closed’ or ‘Mark as permanently closed’ as appropriate
If your business no longer exists for one reason or another, it is important to remove the GMB listing so customers no longer seek or contact you for your products or services. This can be done by deleting the entire profile or changing the business to ‘temporarily closed’ or ‘permanently closed’. This should not be confused with being able to delete Google Reviews because this process is not as simple as deleting the profile.
Google My Business is an important feature that all business owners should become familiar with. As 92% of people use Google to search online , it is important that your business is represented fairly with all the correct information. Whether it be the opening hours, phone number or address, GMB is one of the first points of reference for many customers. GMB is helpful to optimize search results for your business to give consumers all the information they need to choose your products or services. It is also extremely beneficial to stimulate business reviews which is one of the most important factors about a business online.
Generating online reviews through Google is vital for social proof and is a great way to showcase how great your business is. It provides customers a compelling argument to choose your business over any competitor if you have positive reviews. Asking your customers for reviews is the best way to stimulate positive business reviews. Word of mouth marketing is one of the most cost effective marketing tools any business can use.
AddMe Reviews makes the entire review generation & management process simple. The power of positive customer reviews can help drive more sales and stimulate business growth. Sign up for a 14 day trial below to see how positive business reviews can help your business today.
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January 9, 2023 Comments Off on 7 New Year's resolutions for your small business. The Idaho Business Review is your trusted newspaper for Idaho business news and information. Subscribers enjoy an online database of leads
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You can choose a system for small businesses with up to 10 employees or for midsize and larger businesses with up to 5,000 employees, and these solutions can grow with your business
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Google My Business (GMB) is a free platform that lets you manage your business information through Google search results and on Google Maps. Google reviews are imperative to any digital marketing strategy and it