what to write in a cover letter for a customer service job

Professional Customer Service Manager Cover Letter Example for 2023

Read for inspiration or use it as a base to improve your own Customer Service Manager cover letter. Just replace personal information, company application data and achievements with your own.

2020 - 2022

• Built relationships with decision-makers and economic buyers to uncover business needs resulting in a 30% increase in cross-selling opportunities.
• Identified risks and ensured every WalkMe functionality and offering was leveraged resulting in a 20% increase in customer satisfaction.
• Collaborated with professional services and sales to define project deliverables and customer's ongoing service package needs resulting in a 15% increase in upselling opportunities.

2018 - 2020

• Developed and executed customer success plans resulting in a 25% increase in customer retention.
• Worked with cross-functional teams to resolve customer issues resulting in a 10% decrease in customer churn.
• Provided regular product training and updates resulting in a 15% increase in customer satisfaction.

2016 - 2018

• Developed and executed account plans resulting in a 20% increase in revenue.
• Built relationships with key decision-makers resulting in a 15% increase in customer satisfaction.
• Identified upsell and cross-sell opportunities resulting in a 10% increase in sales.

2012 - 2016

Professional customer service manager cover letter tips to help you stand out

What’s the best thing about writing a Customer Service Manager cover letter? You get to decide which parts of your experience need to be highlighted and which should better be skipped!

And what’s the thing that will make every hiring manager want to learn more about you? Mentioning the tools that have helped you overcome challenges and improve your skillset.

Let's look at our professional tips and examples that will help you write a memorable cover letter and land an interview.

By now you’ve probably learned that a well-written cover letter will complement your resume and increase your chances of getting the job.

It will also introduce the recruiter to your strengths and your capacity to handle challenges.

In short - it will make them want to learn more about you!

Check out our guide on what your cover letter should include for some additional inspiration.

Now it’s time to move on to what you actually came for – our professional tips and examples that will help you write a memorable cover letter and land an interview.

Use an appropriate salutation and write a powerful introduction

Choosing the right salutation might be tough – we get it. After all, you don’t want to sound way too formal or too friendly.

There are some things that should definitely be taken into consideration when it comes to addressing your cover letter. First and foremost comes the recruiter’s name.

Even if you don’t know who the person reading your cover letter might be, try to find out. Check company websites or social media profiles or even media articles.

If this doesn’t help, you can go for traditional gender-neutral salutations that don’t require knowing the hiring manager’s name.

Here are some of our favorites:

• To the [team you're applying for] Department,
• Dear Paul Black,
• Dear Hiring Manager,
• Dear Ms. Stone

The introduction of your cover letter is the first thing the hiring manager will read. Logically, having a strong introduction is your chance of getting their attention.

In order to do that, you need to get creative. Don’t just do what everyone else’s been doing for years, i.e. writing “I found this job opening on that website and decided to apply”.

Rather, show that you are genuinely excited about the position and the company. You could do that by mentioning your love for the industry or what you can bring to the table.

Link your customer service manager soft and hard skills to your achievements

The resume is the place to list all your hard skills. The Customer Service Manager cover letter, on the other hand, is the ideal place to emphasize your soft skills and link them to your achievements.

Think about times when your skills have helped you achieve certain goals that seemed too difficult. And don’t worry about admitting some of your weak sides – this is a great way to show recruiters your potential and ability to grow, both professionally and personally.

Looking at the specific job posting requirements could also give you insight on what skills should be included in your resume by all means. This will help you pass applicant tracking systems (ATS) that screen cover letters for keywords before passing them on to recruiters.

Show that you did your research before applying

Every recruiter wants to know whether you’ve decided to apply because you’re familiar with the company or because their job advert was the first thing you saw this morning.

So – show that you’ve researched the company and are aware of its strengths, weaknesses, and potential problems.

In addition, you can also share how your Customer Service Manager skills can add value to the team.

Go for a strong ending

Ending your Customer Service Manager cover letter in a suitable way can help you land an interview. Why? Because strong endings portray applicants as considerate and, what’s even more important – passionate about the job.

Just make sure that your ending (just like your cover letter’s body) matches the company culture. If you prefer to be on the safe side, go for traditional closing lines such as “Looking forward to hearing from you”.

Cover letter examples by industry

• Call Center Representative
• Customer Service Associate
• Account Executive
• Customer Success Manager
• Customer Service Representative
• Technical Account Manager
• Account Manager

Cover letters helped people get noticed

Updated for today’s recruitment standards

Worried your cover letter design is past the expiration date? We’ll help you craft a new one that leaves an impression and beats luck.

Daniel Pietersen

Senior customer support engineer.

" Enhancv gave me a sense of relief and a feeling of confidence when passing it along to a potential employer. "

Daniel Pietersen on using Enhancv

Check out more winning cover letter examples for inspiration

Learn from people who have succeeded in their job hunt.

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Pair your cover letter with a matching resume for guaranteed success

If you want to make sure that the hiring manager will remember you, pair your cover letter with a matching resume.

Check out our Customer Service Manager resume examples and job-winning templates for some additional inspiration.

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How to write a cover letter employers will want to read.

What's on this page?

Cover letter basics, make your cover letter easy to read, what to put in your cover letter, cover letter template, find out more.

Your cover letter needs to show:

• why you are interested in the job
• how your skills and experience match the job
• why an employer should read your CV.

Remember to:

• check your cover letter for spelling and grammar
• send your cover letter as a Word document
• also copy your cover letter into the message box of the email.

To make your cover letter look good:

• use a black, easy to read font in one size
• use simple language and be warm and friendly
• use positive phrases like 'I have' and 'I can'
• use bullet points to list information
• avoid weak words like 'some knowledge' or 'fairly experienced'
• avoid starting each sentence with 'I'
• avoid repeating your whole CV
• avoid photos or images
• keep your letter to one page.

1. Contact details

Start with your contact details. For example:

Lizzie Long 1 Short Street Middelsburgh Auckland 9999 09 999 9999 [email protected]

Then the date you send the cover letter. For example:

10 January 2019

Then the advertiser's name, organisation, address and email. For example:

Reginald Farnham ABC Sales 85 Tuesday Road Papakura Auckland 7777 [email protected]

Start with 'Dear ...'. Use the name given in the job advertisement. If there isn't one, call the organisation to find out the name or use the name of the organisation.

Under the greeting put the position details. For example:

 I am writing to apply for the Sales Assistant vacancy (vacancy number 40568) at ABC Sales, as advertised on Trade Me.

3. Explain your interest in the job

In the next paragraph, explain your interest in the job and how you will fit into the organisation. Be enthusiastic and use positive language.

I have been a customer of ABC Sales for several years and have always been impressed by the quality of service I have received. I am enthusiastic and professional, and I believe I would fit well into the company's team culture and contribute to the ongoing success of the sales department.

4. Link your skills and experience to the job

In one paragraph link your experience, skills and qualifications to the job. Use two or three key examples.

Research the employer online and show how your skills can be useful to the employer.

For the past two years I have worked as a sales assistant at a busy shoe store, which has enabled me to develop excellent customer service skills. I am now looking for a new challenge that will provide me with the opportunity to further develop my retail sales career. In support of my application I have attached a copy of my CV. It shows that I will bring important skills to the position, including: time management and strong organisational skills a high level of customer service cash handling and sales ability motivation and dedication. 

5. Ask the employer to contact you

Finally, ask the employer to contact you to talk more about your application.

For example:

I would enjoy having the opportunity to discuss my application with you and how I could use my skills to benefit ABC Sales. Thank you for considering my application. I look forward to hearing from you. Yours sincerely Lizzie Long 

See a cover letter example and try our cover letter template:

• CV and cover letter templates  
• Beginner's guide to job hunting ebook
• Job hunters' ebook

Updated 29 Oct 2020

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