write review for guest airbnb

Airbnb Guest Reviews: 101 Examples (Good & Bad) for Every Host

Anyone who hosts on Airbnb knows the importance of getting reviews. However, leaving reviews on Airbnb for guests is also incredibly important .

The Airbnb community is built on trust. Just as guests’ reviews of your property help other travelers choose where to stay, your Airbnb reviews for guests help other hosts choose which reservations to accept.

We know that writing unique guest reviews can be time-consuming and stressful. So, we’re providing tips as well as examples of both positive and negative guest reviews you can use. And as a final bonus, you can download our 101 Airbnb guest review templates to personalize and use as your own .

Don’t see the form to download our 101 Airbnb guest review examples? Click here .

Why are Airbnb guest reviews important?

Since bookings on Airbnb depend strongly on reviews and ratings, it’s highly recommended to write a guest review. Additionally, Airbnb guest reviews enable you to:

• Increase bookings: Reviews help showcase guests’ genuine experiences at your rental, boosting trust and increasing both exposure and bookings.
• Give a good impression: Spending time writing personalized reviews for past guests will show that you’re trustworthy and impress future guests.
• Help other hosts: Your reviews provide valuable information to the Airbnb host community, helping hosts to avoid potential problem guests .
• Respond to negative reviews: Guest reviews also enable you to address complaints publicly to showcase your exceptional customer service.

Tips for writing Airbnb reviews for guests

Reviews are only as helpful as the content they provide. To write good Airbnb reviews for guests, keep these tips in mind:

• Be honest. Base your review on your experience and the guest’s care for your rental. Highlight positive experiences and honestly address negative ones.
• Consider hosting again. If you’d welcome the guests back or recommend them to others, mention it! On the other hand, if you’d prefer not to host them again, politely reference this in your review.
• Assess your Airbnb’s condition. Share whether the guests left your place in good or bad condition, specifically mentioning any damage, missing items, or violations of house rules . And if your guests left the place immaculate, mention that, too!
• Evaluate the entire experience. Describe the guests’ behavior from booking to checkout, highlighting communication and adherence to rules.
• Provide a star rating. Offer a clear indication of your experience with the guests. This helps to set expectations for future hosts.
• Describe the guest type. Mention whether your guest was on vacation, business, or visiting family and how this affected your hosting experience.
• Personalize it. Even if you start with an Airbnb guest review template, tailor your feedback to each guest. Guests often appreciate personalized feedback and use it as an opportunity to improve.

Guidelines for Airbnb guest reviews

In order to make reviews extra meaningful and easy to write, Airbnb has a few guidelines that you must adhere to as a host. Here are some of the key points to consider when leaving a review:

• After their checkout date, you have 14 days to write your Airbnb guest review.
• Be honest and unbiased when writing your comments. Remember, they will be visible to any other hosts.
• Reviews must be relevant, and you should highlight any aspect you think other hosts should know about.
• Reviews may only be provided for a genuine stay or experience, and fake requests cannot be accepted in return for a positive review.
• Positive reviews cannot be exchanged for something of value, i.e., discounts or refunds.

Airbnb guest review examples to help you provide meaningful feedback

Struggling with how to write reviews on Airbnb for guests? Here are 10 positive and 10 negative Airbnb guest review samples to get you started.

Good Airbnb reviews for guests

Impressed with your guests? Check out these 10 good Airbnb guest reviews included in our Airbnb Guest Review Template that you can use and edit.

• (Guest’s name) was a pleasure to host! They left the place clean and were quiet throughout the weekend. We had great contact and I look forward to having them stay with me again!
• I loved having (guest name) because they were able to treat the place with respect, have a great time, and enjoy the area. They were awesome with renting the space and I hope I get to host them again.
• All of my house rules were respected with (guest name) and they were able to come and go with ease. I loved having them there as they were respectful and quiet. I highly recommend them to others!
• (Names) were absolutely wonderful guests to host. I just knew that my home was in good hands with them. Thank you for staying at (name of property)!
• (Name) and his/her/their partner were brilliant guests! A friendly and polite couple who knows how to take great care of other people’s property. I would most certainly host them again and similarly would recommend them to other hosts.
• We had a great experience hosting (name). The communication was pleasant and smooth at all times. Also, our house was left in perfect condition. We hope that he/she/they will come back in the future!
• It was a pleasure hosting (name) and her/his/their family. They were excellent guests: pleasant to communicate with, very attentive, and looked after our home perfectly. We are grateful for their visit, and they are certainly welcome back.
• Our experience with (names) was amazing. They are very friendly and easy-going people. On top of that, they left our home spotlessly clean. We hope to host them again in the future!
• We got to host (name) for his/her/their first Airbnb experience and he/she was / they were the ideal guest! We would gladly host them again and can only recommend them to any Airbnb host.
• We had a great time hosting (name) and his/her/their friends. Easy-going people, considerate, and respectful of their surroundings. Would gladly host them again and can recommend them to other hosts.
• BONUS great Airbnb guest review example: We’ve never had a better experience with a guest. (Name) was communicative, respectful of our property, and an absolute pleasure to host. We would absolutely welcome them back and recommend them to other hosts!

Scroll down to the bottom of the page to download the full Airbnb guest review example list with 101 ideas.

Negative Airbnb guest review examples

For every guest that you’ll have a gleaming review for, you’ll have to be prepared for the negative ones too. Having solid vacation rental house rules will help ensure that your guests respect your home, but nothing is guaranteed.

Unfortunately, writing bad reviews for airbnb guests is a bit more tricky than writing positive ones. It’s important to be honest, yet still polite and professional.

Here are 10 examples of bad Airbnb guest reviews to build from. However, be sure to customize these examples to directly mention the problem or issue!

• I wouldn’t recommend hosting this guest. The guest broke the locks of the off-limit storage area of the house, which the welcome book explicitly stated was not for guest use.
• Our checkout time is at 11 AM, but guests decided to stay until 3 PM. The house was very unorganized when they did finally check out, causing us to have to push back our next reservation. I wouldn’t recommend these guests as it might affect your other reservations, as it did ours.
• Guests disrespected our Airbnb rules by throwing a house party and having five additional visitors stay in the Airbnb. When we issued an additional cleaning fee for the mess, the guest left a one-star review. Do not host this guest.
• I will not be hosting this guest in the future. After they banged on all the neighbors’ doors at midnight, we received a fine from the homeowner’s association.
• I regret having to leave a negative review, but I do not recommend hosting this guest at all. (Guest name) was polite in the beginning but did not comply with any of our house rules, such as house parties, locking the door when leaving, and our no pets policy.
• Despite (names) being friendly and polite, I was disappointed by the condition they left the house in. They left dirty dishes in the kitchen and there were broken glasses in the sink. On top of that, I had complaints from the neighbors saying they were playing excessively loud music late at night. I wouldn’t recommend hosting them.
• Although (name) had made an obvious effort to clean up after themselves, there were a number of damaged items, including an expensive piece of art that was hanging in the living room. For this reason, I am leaving a two-star review.
• This guest didn’t follow the house rules sent to them and was overall quite disruptive. I found trash throughout the house and it was obvious that someone had been smoking indoors. I recommend not hosting this guest.
• I would be wary of hosting this guest again in the future due to the poor condition they left the property in. Although my staff did an excellent job of cleaning up after (name), it wasn’t their responsibility to clean the dishes and take out the trash.
• This is the second time that (name) has stayed with us. However, we were surprised to hear that they had a number of unauthorized guests staying with them.  We had no issues the first time around, but we recommend emphasizing your house rules if you decide to host them.

As you’ll note from these Airbnb guest review examples, it’s vital that you’re firm and to the point. However, it’s equally important to be respectful, professional, and calm. Don’t write bad Airbnb guest reviews in the heat of the moment, because you may end up saying something you’ll come to regret, leaving a bad impression of your business.

Scroll down to the bottom of the page to download the full list of 101 Airbnb reviews of guests .

Airbnb guest review FAQs

Can airbnb hosts leave reviews for guests.

Absolutely! Airbnb hosts have 14 days after checkout to review guests, with the option to leave a written review and a one- to five-star rating based on communication, house rules, and cleanliness. Airbnb then combines these three ratings into an average rating for the guest’s stay.

Do Airbnb hosts have to review guests?

No, leaving Airbnb reviews of guests is optional. However, reviews are encouraged as they help other hosts evaluate which reservations to accept.

What happens if I don’t review a guest on Airbnb?

If hosts don’t review a guest on Airbnb, no review will show up on the guest’s profile. In this case, the host will have to wait 14 days for the guest’s review of them (if the guest chooses to leave one) to appear. If hosts want to see their reviews earlier, they’ll have to leave a review for the guest.

Are Airbnb guest reviews public?

Yes, reviews on Airbnb for guests are public and can be found on the guest’s profile. Reviews are published after both the host and guest have submitted their reviews, or 14 days after checkout (whichever comes first).

Can a guest change their review on Airbnb?

Airbnb limits the changes that both guests and hosts can make to reviews to encourage honesty and impartiality. Whoever submits their review first can edit it anytime within the 14-day period following checkout or until the other party submits their review. However, once 14 days have passed or both parties have submitted their reviews, no more changes can be made.

Can Airbnb guests respond to reviews?

Yes, both Airbnb guests and hosts can post public responses to published reviews about them. Many Airbnb users choose to respond to reviews to provide some context or apologize for not meeting expectations.

Can a guest remove a review on Airbnb?

No, guests cannot remove Airbnb reviews written about them. However, reviews may be reported if they violate Airbnb’s Reviews Policy. Airbnb will agree to remove reviews that violate their content policy (such as by including private or confidential information) as well as reviews that are biased, irrelevant, or retaliatory.

What should I write in my Airbnb guest review?

Your Airbnb guest review should reference your experience with the guest, whether you would host them again, and why. For examples of guest reviews on Airbnb, scroll to the bottom of the page to download our 101 templates.

How do you write a good guest review on Airbnb?

The best Airbnb guest reviews are honest, specific, and personalized. Think about whether you would host them again and what future hosts would want to know about this guest. For more help, see our section above on Tips for writing Airbnb reviews for guests .

How can I write Airbnb reviews for guests if I manage the property long-distance?

If you manage your Airbnb from afar, check in with your property manager , cleaning staff, or anyone else who has interacted with your guest for feedback. You can also ask them to use an inventory checklist to ensure everything was left in place and intact. If you have a good relationship with your neighbors, ask them if the renters were noisy.

Access our 101 Airbnb guest review examples

Looking for even more sample Airbnb guest reviews? Download our Airbnb review example list with 101 templates below!

But remember, while these samples are a great place to start, you’ll want to personalize them with additional information to create thoughtful reviews.

If you have any Airbnb guest review examples that have worked particularly well for you, feel free to share them in the comments section below!

Don’t see the form to download our Airbnb review example list? Click here .

I would love to see what you might write for a problematic guest, or a tastefully “would not recommend” review. I see lots of “better suited for hotel” but I feel its become very generic and overused.

How do you write a review for a very demanding guest. One that demands a huge discount (on top of a special offer you already have on your price for a long stay) and once agreed on your price and booked your place, then starts to make demands for other things after checking in. I would like to warn other hosts of this, but in a very tasteful and discreet manner.

“101 examples of reviews” and the article has 10 examples. Stop wasting people’s time.

Hi Mike. The 101 examples are in the download, as we point out in the article. Let us know if you’re having trouble getting them.

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10 Great Airbnb Guest Review Examples

• 4 years ago
• / Managing Effectively
• / By Phil Sykora

Writing great Airbnb guest reviews can be very, very challenging. We’ll give you some great Airbnb guest review examples so that you can get a better idea of what to write when you’re at a loss for the right words. Below we list out 10 great examples, but you can also join our Facebook group to ask the community for more detailed suggestions!

Positive or Negative, Writing Guest Reviews is Tough

Sometimes your guest doesn’t even stay that long, and now you feel pressured into writing a few sentences —good or bad—about them. You probably don’t feel like you have much to say. Besides “Slept in the bed. Left in the morning,” you just don’t know what to write.

Or maybe you have something really important to share, but you can’t find the right words to get your point across. When you’re writing a negative review, you don’t want other hosts to think you’re just being vindictive. You want them to know they should definitely stay away from this guest.

And if it’s positive, you want your review to stand out. So how do you do it? We’ll walk you through how to write the perfect Airbnb guest review.

5 Positive Airbnb Guest Review Examples

Here’s the thing about great positive reviews: it’s okay if they’re all similar. There are only so many ways to say that a person is clean and considerate. You just don’t want them to be identical. The old copy and paste may cut into your credibility.

Here’s what simsarah had to say when we asked the Reddit Airbnb community about their best positive and negative review tips :

“My positive reviews tend to all sound the same – honestly, you kind of DO want to say the same thing over and over, uneventful positive interactions are my goal! I make a point of saying that the guest was kind to my pets, if that is the case, because I know as a home host with pets in the house, that’s the sort of thing I’d like to know.”

1. Encourage Them to Come Back

With that in mind, a lot of good positive reviews are going to be variations of this:

“Good guest; welcome back anytime!”

Just keep it simple. That’s a great Airbnb review example because it’s straightforward and honest. One of the nicest things you can say about an Airbnb guest is that you want them to come back again.

After scouring the internet for Airbnb reviews, this one popped up time and time again from so many different sources . That’s probably because it works. All you want to do is let other hosts know that this guest is cool and friendly. It doesn’t have to be more complicated than that.

2. Bring Up Something Specific About their Stay

This one is also pretty easy: Just find something that you liked about them and mention it. Include a small detail or two that shows that you connected with your guest. Did they do something that stood out? Or maybe you just want to write a special review for a guest because you enjoyed their stay.

“ (Guest) left the place incredibly tidy. He (or She) was more or less the perfect guest and I’d recommend him to any host.”

3. Emphasize Their Communication Skills

Can’t find anything specific to say about your guest even though you were happy with the stay? Think back to before they arrived. How were they at communicating with you during the booking process? Talk about how easy it was to coordinate dates and times for checking in. If they were flexible about picking up their key, mention it.

“ (Guest) was very communicative. Scheduling times for check-in and check-out was simple and easy. A super smooth stay. Welcome back anytime.”

4. Make It Personal

Did you share a special moment with one of your guests? Lots of Airbnb hosts enjoy getting to know guests on a more personal level. If this is you, mention it in the review! For example:

“ (Guest) was nice and easy to talk to. I enjoyed having a cup of coffee with her right before she checked out. I hope she has fun in France! Welcome back anytime… :)”

As guests, some of the best Airbnb experiences have been as simple as sitting down with the host for a chat and learning about the local culture. If you shared a special moment with your guest, even something as simple as a quick tour around your property, mention it in the review.

5. Give Background Info

This one applies especially to profiles that don’t have any information on them yet. Maybe you recently accepted a guest who didn’t have any reviews at all. In that case, just leave a simple one describing who they were and whether or not they were a good guest.

(Guest) is a (occupation) who was very respectful of my belongings. No problems whatsoever. Highly recommended! Welcome back whenever.

Remember, Airbnb guest reviews are for future hosts—so you want future hosts to know what they’re signing on for.

5 Negative Airbnb Guest Review Examples

You might be tempted to write every guest a good review—regardless of whether or not they were a good guest. You’re probably feeling nervous about getting a bad review yourself. Bad reviews can seriously hurt your business, after all.

Your guest might not even care (or notice) that you wrote a negative review. And even if they do, wouldn’t you rather have written your own honest review of them?

Maybe they broke your house rules or just generally acted like jerks. Whether you’re a host or a guest, don’t hesitate to bring it out in the open. You might think that, by letting bad behavior slide, the other party is going to do the same. That’s not always the case.

For example, check out this Reddit post . His host complained about a minor mess at the end of the stay, while Reddit user StonyMiddleton didn’t even mention a middle-of-the-night flood.

Here are a few keys to leaving a good negative review:

1. Be Specific and Detail-Focused

The facts don’t lie. So when you’re writing a negative review, rely on those facts. In this way, negative reviews are pretty much the exact opposite of positive reviews. No one blinks an eye if your positive reviews are similar, but you don’t want to write the same negative review.

Writing “Bad guest; not welcome back,” for every other review is going to say a lot more about you as a host than them as a guest. And not in a good way.

When you have a complaint, be specific about what they did wrong. If you’re worried your review is heavy-handed, you can mention something about them you did like. That way, your review seems fair.

In general, you don’t want future hosts guessing at why you gave the guest one star. For example:

“The guest and his friends were very inconsiderate of the home. Running up and down the stairs multiple times throughout the night, yelling noises to deliberately wake up people even at 3am. Sorry to have to leave a bad review but it was not a good experience to host this group.” – Reddit User omarm

2. Be Clear That They’re Not Welcome Back

You don’t want to encourage your negative guests to come back. That would send a mixed message. But if the experience was bad enough, do the opposite.

Just like setting boundaries with awkward in-laws, you can set boundaries with your Airbnb guests too. Clearly state that you won’t allow that behavior to happen again. Here’s a great example:

“Despite an initially positive check-in meeting, I would not host this guest again in the future . The apartment was rented to a group purporting to be “a few business associates” when in fact it was a local group of friends celebrating a birthday. Our place was left in an extremely messy state and various house rules were broken.” – Reddit User miluyvr

3. Don’t Sugarcoat It

Be honest: If the guest did something wrong, don’t sugarcoat it. Some people dance around the negative review by mentioning something positive first. Generally, this is a good idea, but for especially horrible Airbnb guests, it’s best to just come out and say that it was wrong.

Instead of, “Overall, Phil’s stay was fine, but he kind of left a mess in the kitchen…”

If you’re angry that Phil left the place a pigsty, start with that (and don’t say that it’s okay).

Here’s a great example review:

“Do not host this guest. Tried to have sex on the couch in the shared living room space with an outside guest and attempted to move the security camera beforehand.” – Reddit User dannykrug

4. Make Sure You Mean It

You don’t want reviewer’s remorse. Here’s an example of the type of negative review from a Reddit user who regretted it after his guests left a lovely review:

“I would not host these guests again.” – Reddit User BroadwayBungalow

Now, this review might seem like a fine negative review—short, clear, and to the point. But was your experience actually negative ? According to the Reddit user, they just found the guests a little needy. It was a personal issue, not anything that reflected the quality of their stay as guests. So before you post, go back to the facts.

5. Keep Cool, Calm, and Collected

When something goes wrong in your Airbnb, you’re going to be tempted to write a scathing review immediately. Resist this temptation.

To write the best negative review you can, make sure you keep calm. Yes, you can write out all the things you’re feeling (in fact, that can be healthy), but don’t click “submit” just yet.

Let the review sit for 24 hours before you post it. You need time to unwind and consider the facts of the situation . Try to stay as unemotional as possible so other hosts will see that you’re the reasonable one, not the aggressor.

Instead of a rage-fueled hate rampage, try a more level-headed post like this Airbnb guest review example:

The guest threw a party which is against my house rules. When I applied an extra cleaning fee, she left an extremely negative review of my rental. I wouldn’t recommend hosting this guest.

That’s the type of review that’s simple, to the point, and honest. It’s exactly what you’re looking for in a great Airbnb review example.

How do I write an Airbnb guest review?

You’ll have 14 days to write an Airbnb guest review. You can’t add a review on Airbnb’s mobile website .

That means you either have to use the app or your desktop computer.

Here are the steps:

• Log in to your Airbnb account.
• Navigate to https://www.airbnb.com/users/reviews
• You will see tabs for Reviews About You and Reviews By You
• Hit the Reviews by You tab.
• Write your feedback.

Airbnb has added a feature at the end of reviews where you can choose whether or not you would host the guest again. When you select this, Airbnb will not allow this guest to instant-book with you. If they inquire about another stay, you can decline their request.

Recap: Great Airbnb Guest Review Examples

For good reviews:.

• Encourage them to come back.
• Bring up something specific about their stay
• Emphasize their sommunication skills.
• Make it personal.
• Give background information.

For negative reviews:

• Be specific and detail-focused.
• Be clear that they’re not welcome back
• Don’t sugarcoat it.
• Make sure you mean it.
• Keep cool, calm, and collected.

New to hosting? Get up to speed with our ebook , the New Host’s Guide to Airbnb !

About the Author Phil Sykora

Phil Sykora is a freelance writer from Cleveland, OH. His work is focused on the real estate industry covering short term rentals. Phil is currently living in Costa Rica taking advantage of "geoarbitrage." Phil combines his passion for travel with his short term rental experiences to offer hosts advice on how to make guests feel right at home.

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50+ Great Examples of AirBnB Reviews (as a Guest)

Can we agree that not always we have the time or we are too lazy to write a review for the hotel/apartment where we have stayed. We got you covered with our 50+ Examples of AirBnb reviews . Collection of simple & powerful, long and detailed reviews from the AirBnB platform that you can just Copy/Paste and make your host happy (if they deserve it) .

• See Also: Can Airbnb Hosts Charge Extra for Electricity in 2023
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• See Also: 20+ Hotel Review Examples
• See also: Best insurance for Airbnb hosts in 2023
• As an Amazon associate I may earn from purchases trough the links

Examples of AirBnB Reviews that you just need to Copy & Paste

01 . When we first stumbled upon this flat on AirBnB , it seemed almost too good to be true. There must be a catch! But everything was as perfect as it seemed online. (Host Name) is the most thoughtful, gracious host. He provided us with all the information we needed and showed us around. The flat is just perfect! Kitchen is compact and contains everything one needs. The bed is comfortable, bathroom and terrace are excellent. Location is incredible. (Host Name) had excellent restaurant recommendations and was of great help. He went way beyond to make our long-weekend comfortable and memorable. Thanks (Host Name)  and (Location Name)  for a wonderful weekend! We will be back, (Guest Name)

Check out: 300+ Airbnb Reviews for Guest s!

02 . Very tidy and lovely AirBnb apartment equipped with everything you need. A good bed and nice bathroom. (Host Name) is a great host and there when you need him, Very nice and wants to share all hé know about the area. We had a great stay!

03 . ( Guest Name ) has been a great guest! It would be my pleasure to host them again anytime. They left the place so spotless; I could not even tell if they stayed in the home! Thanks so much! I sincerely hope to host you again.

04 .  (Guest Name’s) , what a duo. Both very attractive and fun to be with. Lexi, actually, is beautiful. Energy unlimited. We hope that they come back again. They were terrific!

4.1 [Guest Name] was an exceptional guest who showed great respect for our home. They were easy to communicate with and left the space in excellent condition. We would be happy to host them again.

4.2 [Guest Name] and their friends were wonderful guests. They were polite, friendly, and left our Airbnb clean and tidy. We highly recommend them to other hosts and would gladly host them again.

4.3 It was a pleasure hosting [Guest Name]. They were considerate, quiet, and took great care of our property. We appreciate their effort to keep the space clean and would welcome them back anytime.

4.4 [Guest Name] was an ideal guest, maintaining excellent communication and treating our home with respect. They left the space in perfect condition and we would be delighted to have them stay with us again.

4.5 We thoroughly enjoyed hosting [Guest Name] and their family. They were warm, friendly, and respectful of our property. The space was left in great condition, and we’d be happy to host them again.

4.6 [Guest Name] was a model guest, easy to communicate with and extremely respectful of our home. They left the space clean and tidy, and we would gladly welcome them back in the future.

4.7 Hosting [Guest Name] was a wonderful experience. They were attentive to our house rules, maintained excellent communication, and left our Airbnb in superb condition. We highly recommend them to other hosts.

4.8 [Guest Name] stayed with us for a short trip and was an exemplary guest. They were punctual, communicative, and left our home in a neat and tidy state. We’d love to have them stay with us again.

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05 .  (Guest Name’s) were great. Singing their way home- they were polite and fun. I would totally recommend them as guests.

06 . A pleasure to host. Communicated well, warm and friendly, kept the place in great shape! We would welcome Cindi back anytime!

07 .  (Guest Name’s) , and the pup were great guest to host. They were considerate, polite, followed the rules and were good to have around. Would definitely recommend them as guest.

08 . I definitely recommend having ( Guest name ) as a guest in your home. She’s respectful, clean and a very kind-hearted person. Easy to communicate with to arrange the stay, and mindful of the place in general. We also had some very unlikely friends in common thousands of miles away in another town, which is pretty damn cool i thought. Book ( Guest name ) to stay at your place! she’d good people.

09 . We are a regular Airbnb travelers and would rate Edit & Dado’s place as one of the nicest, best located, and real value of all the places we have stayed. The place was very clean, modern, had everything we needed to feel at home, and was an easy walk to all the sites we wanted to see. Also close to a big supermarket which was handy, and few steps to dozens of restaurants and cafes. Communication was great too. We would highly recommend this wonderful apartment.

• This is an example of AirBnb review that we received for our “ Private 5 Star ” apartment .

10 . ( GN ) was a great guest. She was friendly, easy to communicate with, and respectful of our house rules. I would happily host her again!

• You might wanna read:   Best AirBnB Listing Name Ideas (Examples of successful Listings)

11 . ( GN ) was a great guest. We did not get to meet her in person, but she was quick to communicate and left our place clean. She can come back any time!

12 . ( GN ) was east to communicate with. He followed house rules and left the home in great condition. ( GN ) and his family are welcome back anytime! Thanks for taking such good care of our new condo!

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30 Airbnb Host Review Templates [+10 Creative Ones]

No spam. Only valuable tips on how to grow your business. We promise.

What’s in this article?

As an Airbnb host, leaving a guest review is really important. It helps the host community sort great guests from less desirable ones . But most importantly, leaving Airbnb host reviews is one of the easiest things you can do to obtain Superhost status. Unfortunately, leaving a review is one of those time consuming tasks. This is where Airbnb host review templates come in.

Why use templates for your Airbnb host reviews?

Using templates to leave guest reviews will save you time. Instead of drafting a unique response after each stay, you can copy/paste from a template and move on with your other tasks. Ideally, your templates should be gender neutral. This will save you from having to edit pronouns and avoid a mistake that could offend your guest.

While it’s not necessary, your review of the guest should also include an offer to return to the property. You put all this effort in to secure the booking and provide a great experience, so why not try a last ditched effort to get repeat visitors?

Caution: Avoid leaving the same review over and over. Airbnb’s algorithm will pick it up, and it could eventually affect your Superhost status. With the power of automation and the right software, you can randomize the templates (see below).

How to automate templates (and avoid mistakes)

Copy/pasting is just the start. But if you really want to save time, consider automation Automating your host reviews will save you time, and will help bump up your property on the first page of Airbnb . Learn more about automating your reviews in this practical guide.

Download it now for free:

Learn how to automate your airbnb host reviews.

Tired of dropping what you’re doing just to review a guest? There’s a better way: automation. See how easy it is to automate Airbnb host reviews in this step-by-step guide.

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With that said, let’s look at some of the most popular Airbnb host review templates:

Airbnb host review templates with no input variables

An input variable is data that your PMP pulls from an Airbnb reservation.

Since these review templates don’t use input variables, they can be used by any host or manager who copy/pastes reviews manually. It’ll be a less personable Airbnb review, but it’s great for hosts and managers who don’t use a PMP. Note that they’ll also work with a PMP that doesn’t support input variable fields:

• What a great guest to host! So easy to communicate with, and left the place clean and tidy. Would recommend to any other host and would welcome back at the property any time.
• We had such a great time hosting this guest. Everything went smooth, and left the place in good shape. Come back any time!
• 5 star review! Quiet, respectful, clean, and organized. What more could a host hope for?
• Wonderful guest that is super easy to host. Would have you back any time and would recommend to any other host.
• Really nice guest. Kept the spot clean after check-out. Super friendly. Would recommend this guest to any host. Hope guest stays with us if back in town.
• Guest was excellent and respected the space. Easy to communicate with. Left the place looking great. Recommend to any host.
• Lovely to host such polite and friendly guest. Highly recommended and welcome to come back any day.
• Great to host. Very independent, and most importantly, respected the place and left it clean. Would recommend to any host.
• Such a great guest to host. Nothing negative to say. Left the place clean and tidy and was respectful throughout the stay. Come back any time.
• Really enjoyed hosting this guest. Communication was good. Followed the house rules. Left the place clean. What more can you hope for as a host?

Reviews that use the guest’s first name as an input variable

The review templates will pull the guest’s first name from the PMP. This will make your review more personable and increase your odds of repeat guests.

Note:  Hostfully users will have to substitute  [Guest First Name]  with the string  [$GUEST_NAME$]

• [Guest First Name] was a great guest. Communicative during the booking process and left the place clean and in great shape. Would not hesitate to have [Guest First Name] back again anytime.
• [Guest First Name] was fantastic. Quiet, considerate and left the place clean and in good condition. We recommend them to any hosts.
• [Guest First Name] was a great to host! Respectful, quiet, clean and organized. We have nothing but good things to say. [Guest First Name], we’d love to have you stay with us any time in the future.
• [Guest First Name] was awesome! Very communicative and respected the house rules. We’d love to have [Guest First Name] come back, but we also recommend to any host.
• Really nothing negative to say about [Guest First Name]. Easy to host, left the place clean, and respected the house rules. Come back anytime [Guest First Name]!
• [Guest First Name] was great to host. Super easy to deal with, and communicated what we needed to know to help us make the hosting easy and smooth. Would have [Guest First Name] back any day.
• [Guest First Name] is very respectful and easy to work with. Please come again!
• [Guest First Name] was so lovely. [Guest First Name], it was such a pleasure to host you. I highly recommend [Guest First Name] to any other host.
• One of the easiest guests I’ve ever hosted. [Guest First Name] was organized, clean, and left the place in good order. Please come back one day!
• [Guest First Name] is fantastic and such a delight to host. Communicates well, respectful of the place, and left everything clean. Really enjoyed hosting you [Guest First Name] and would love to have you stay with us again.
• [Guest First Name] stayed at our place and we couldn’t have been happier. Communicative, clean, and respected the house rules. We highly recommend [Guest First Name] to any host.
• [Guest First Name] is the perfect guest. Checked in with no problem and left the place on time. Easy guest to host and would recommend to anyone.
• Guests like [Guest First Name] don’t come around very often. Easy to work with, and very respectful. Would love to host you again in any of our other properties.
• We hosted [Guest First Name] and it was such a delight! Friendly and clean, I’d gladly host [Guest First Name] again and recommend to any host.
• [Guest First Name] stayed with us and left everything clean and tidy. Respected the place, and didn’t bother the neighbors. We’d love to host [Guest First Name] again.
• [Guest First Name] was a great guest, followed the house rules, was independent, and left the place clean. I’d host [Guest First Name] any time and recommend to any host.
• It was a pleasure to host [Guest First Name]. Friendly and enthusiastic, but also very respectful of our place. Would recommend to any host. [Guest First Name], please contact us directly if you ever need a place in the area.
• [Guest First Name] left the property clean and in great condition. Was respectful and was one of the easiest guests to host. Recommend to anyone.
• Great guest! [Guest First Name] is kind, considerate and respectful. Left everything clean and tidy. We’d love to have you stay with us again [Guest First Name].
• [Guest First Name] was quiet, organized and easy to communicate with. Would recommend to any host. [Guest First Name] can come back any time!

Quirky Airbnb host review templates

We don’t think you should use any of these Airbnb review templates, but our writer got creative and we left them in to make him happy:

• If only Airbnb supported emojis for guest reviews, it would be unicorn, heart, sparkle. This guest is great and is welcome to stay in the future.
• As I’m typing this review, no words come to mind to describe how great this guest was. So I’ll do an interpretative dance (I know you can’t see it but it’s beautiful).
• I’ve seen the Taj Mahal, crossed the Grand Canyon and sailed the Seven Seas. But none of those experiences come close to how great it was to host this guest.
• If I were poetically inclined, I would make this guest review a haiku. That’s how great this guest was.
• Imagine this guest is peanut butter and your place is chocolate. That’s how great hosting this guest is going to be.
• This guest was so great, it makes me want to sell everything, pack a backpack and travel with him/her.
• The escargot was great, but what really knocked it out of the park was the lava cake. Oh wait, this isn’t Yelp?
• Seeing my child take its first steps paled in comparison to the joy I’ve had hosting this guest.
• For three years I’ve been toiling away on my vision board, hoping for the perfect guest. I can safely say that my dreams finally came true.
• This guest was so easy to host, that he/she is basically running this vacation rental for me. I’m not sure how that happened but I’m sort of ok.
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Airbnb Host Review Templates and Examples (Updated Feb 2024)

As you probably know reviews on Airbnb make up a large part of the ecosystem. Reviews create trust for new guests attempting to book somewhere to stay. On the flip side, it can help hosts know if they should let their property to certain guests.

Both parties (hosts and guests) have 14-days after checkout to review their stay at the apartment. Once both reviews have been posted this will appear on the account of the guests or hosts.

Once both reviews have been posted the reviews can not be edited.

Reviews can only be removed from the system if they break the Airbnb review guidelines.

Are you not getting the reviews you wanted? check out our guide on how to fix your reviews

How to review guests on Airbnb

Writing reviews isn’t always as easy as you might think. Write a fair, honest review about the guests stay so future hosts know what to expect.

Before reviewing, think about the following:

• Was the state of the property reasons with fair usage. If they leave their towels around and leave the bed unmade. This is not cause for giving them a bad review. On the other hand, if they broke something and didn’t inform you, then you within your rights to mention this.
• Be objective, did they have young children for example in the property. If so then it’s likely going to be messier than normal.
• Did they attempt to clean up after themselves?
• Have they stained sofas or carpets?
• Do you charge a high cleaning fee? If so, they may think that they can leave the property without attempting to clean up after themselves.
• Did they disturb your neighbours with loud music?
• Did they smoke inside the property? (We personally give a very bad review for this)

What If I Get A Bad Review?

If you get a bad review, then you can use the reply to public review function in Airbnb. You also have 30-days to response to reviews that have been left for you. Firstly don’t get angry, and make the response as succinct as possible as potential guest will read this. Explain the situation and how you have resolve this for future bookings. Once you submit your response, it will be instantly posted, and editing will not be possible thereafter. Therefore, take your time to carefully consider and articulate your thoughts before finalising your reply.

We personally like to take the reviews onboard as then check the property based on their feedback. It’s possible the guest was actually right. Lastly we like to response to all feedback, good or bad! This we find is a good opportunity to let your personally shine.

Star Ratings

You have the opportunity to rate the guests on the following criteria. Cleanliness, Communication and Observance of house rules. Each of these is rate out for 5-stars. Also, get the opportunity to leave a written public review, private comment and if you recommended them.  The private comment being used for a personal message that will not be published. If you don’t recommend guests, then this can automatically affect their ability to instant book.

When To Use The Private Feedback System

Remember that the public review system can have serious negative effects on the guests ability to book property in the future, so use this power wisely. Some time you just want to provide some feedback to the guest. This is where the private message system comes in. No one else but the guest will see this and this is your opportunity to nudge them in the right direction next time they stay in an Airbnb, on what hosts expect from guests.

Airbnb Review Generator

Try our custom review generator, don’t just create boring reviews responses for your guests. Use our generator to create something unique.

Your Custom Review

Some positive review templates that you can use.

• <Guest Name> was a lovely guest; communicative, gracious and appreciative. We recommend <Guest Name> 100%.
• <Guest Name> is a wonderful guest, easy-going, very kind and polite. We would love to have them stay with us again.
• Cheerful, communicative, respectful, a pleasure to host, highly recommended
• <Guest Name> and her family were great guests. They took care of our home and treated it with respect. We’d highly recommend them and would invite them back. Our home was spotless and clean when they left right down to clean dishes. Thank you.
• Very cheery couple, unfortunately, did not get the pleasure to talk to them after checking in, but they are certainly welcome back.
• <Guest Name>’s family are great company and very warm, fun and friendly. It was a pleasure to have them all stay with us. They are wonderful guests and left the place spotless. We highly recommend them as guests to any host.
• <Guest Name> and her family are really nice and kind people. It was easy to communicate, they were respectful to the space. I would definitely recommend to all Airbnb hosts.
• Perfect 5 star ***** Airbnb guest! I’m happy to have hosted you and would welcome again in the future 🙂 thank you!
• Great guest. Easy communication, treated the place well and left it clean and tidy – even loaded the dishwasher and ran a cycle. Would welcome them back any time.
• <Guest Name> was a great guest. He was extremely neat and left the apartment in great shape. We would be pleased to host <Guest Name> I can and we highly recommend him to anyone who may be considering his reservation request.
• Very respectful and tidy. They get my 100% recommendation.
• <Guest Name> and her friend were lovely guests. Friendly and polite with good communication. They left the place clean and tidy and are welcome back anytime.
• <Guest Name> and her group were a pleasure to host, easy and prompt communication throughout and left the house as good as they found it. Thanks <Guest Name> and welcome back anytime
• It was a pleasure to have <Guest Name> and her partner at my apartment! Excellent guest. Very sympathetic, polite, clean and quiet. Exemplary behaviour. No problem at all. Totally recommended!
• <Guest Name> was a great guest. She was very friendly and all communication was very smooth. Discrete and quiet without causing any complaints by the neighbourhood, she was respecting all the house rules. The apartment when she left was as if it was just cleaned! We strongly recommend <Guest Name> to any host and we look forward to seeing her again.
• <Guest Name> were fantastic guests who I also had the pleasure of meeting when they checked in. These were 5-star guests who exceeded my requirements and I would not hesitate to have them back as guests. I highly recommend them to other Airbnb hosts.
• <Guest Name> is a great guest and very easy to deal with all around. They even tipped the cleaner. Thank you, <Guest Name>. They are more than welcome to stay with us any time.
• <Guest Name> were nice, friendly and easygoing guests! They respected all the house rules and left the apartment clean and tidy on departure. Good communication. Highly recommended to all other hosts.
• <Guest Name> left our space very clean and they were fantastic with their communication. Sadly, we did not get to meet <Guest Name> in person, but I hope I get the chance to in the future if they decide to visit us again.
• <Guest Name> took care of our apartment like it was their very own. The guest left the apartment clean and with everything in place. We had a wonderful experience hosting this guest. The guest followed all house rules. We would be glad to have this guest book our apartment again.
• We truly enjoyed having <Guest Name> in our apartment. She communicated before and during her stay. After her stay, we were pleased to see how she kept the apartment tidy. My cleaners will enjoy how well she took care of the apartment during her stay. We would host this guest again at any time.
• Respecting the house rules we established and respecting the neighbourhood was what <Guest Name> did very well. Neighbours left us no complaints which is always a plus. We have nothing but positive words for how<Guest Name> treated our home during the stay. We hope to be the host again for <Guest Name>.
• Communicating with <Guest Name> was a breeze. We are glad we were able to answer all of their questions. They were great guests. We hope she books us again when she visits our city again.
• A tidy guest is always a great guest to have. This was definitely <Guest Name>. The linens were folded. The kitchen had been cleaned. Our cleaners had little work to do after<Guest Name> left. We appreciated <Guest Name> choosing to book us. We look forward to hosting this guest again.
• A lovely couple, left our place super clean and tidy, would welcome them back and recommend to Airbnb Hosts.
• <Guest Name> were a delight to host. they treated the house with respect and communication was excellent, before and during their stay. We hope they had a good stay and hope to see them again in the future.
• <Guest Name> were the most wonderful guests. They were easy and fun to communicate with and also took great care of the apt. Highly recommended!
• Excellent guests, very charming and polite! The apartment was left in excellent condition. I would like to recommend them to all future hosts!
•  <Guest Name> is a charming person, friendly and polite. A very nice guest.
• <Guest Name> were perfect guests. The house was left in pristine order and all house rules were respected. Communication was very easy. They are welcome to our place anytime!
• I would definitely host <Guest Name> and their friends again. My house was in excellent shape when I got home, and she was a pleasure to communicate with.
• <Guest Name> was a clear and well-organised communicator about her arrival and departure plans. She left the flat looking very clean and tidy. She was pleasant and friendly in her manner. A perfect guest.
• <Guest Name> was at our house for 2 days. She was gentle, quiet and self-organized. It was very easy to host her. She left the room as she found it and she is welcome back in our house whenever she wants it.
• <Guest Name>was an AMAZING guest! Meeting him was a lovely experience. He was very sympathetic, very kind and friendly – furthermore uncomplicated and autonomous. He took the utmost care of my flat and was incredibly considerate. My flat seemed almost untouched. Thank you so much! Having <Guest Name> is a great luck for every host & I highly recommend him! Thank you so much, <Guest Name>
• <Guest Name> were lovely! They stayed just one night. Very pleasant and easy to chat with. They were quiet and respectful of our home and left it neat and tidy when they checked out.
• <Guest Name> were awesome to have as guests and did a great job on communicating on matters like check-in and check-out time. I can recommend them and I hope to have them again as guests.
• We had a great experience hosting <Guest Name>. They were very respectful of our home and left it clean and tidy. Communication was easy and prompt, and we would definitely host <Guest Name> again.
• We were delighted to host <Guest Name> at our Airbnb. They were very polite and considerate, and we really appreciated how well they took care of our space. Communication was excellent, and we would definitely host <Guest Name> again.

Example of negative Airbnb host reviews that you can leave for guests

Leaving a bad review doesn’t affect your future Airbnb bookings. It’s important, to be honest

• Guests were smoking in the apartment leaving bad smells in the property for the next guests, even though it was explicit that smoking was prohibited inside the apartment.
• Poor communication they didn’t inform us of their arrival time and we didn’t have anyone available when they did arrive.
• Left the apartment slightly messy, we would have appreciated it if they would have put the plates into the dishwasher as we the house rules.
• Communication was good, however, they left the front door open leave the property unsecured.
• <Guest name> arrived with more guests than they specified on the booking, we let them stay, however, we should have charged extra for the inconvenience.
• Great communication and arrived on time, however, left the apartment in a mess like they possibly had a party.
• Not a recommended guest! Left the apartment messy, various neighbours complained and we need to contact Airbnb to have them evicted.
• We have created house rules for a reason. Unfortunately, <Guest Name> chose to not abide by these rules. This was a disappointment to us. We enforce our rules for a reason and will not be hosting those that go against house rules.
• Small messes are normal for our cleaners to expect. Our cleaners are used to simple housekeeping like sweeping, mopping, washing linens. taking out the trash and cleaning the kitchen. But damages created by <Guest Name> were not expected. We definitely will not tolerate a guest that destroys our property. We do not recommend allowing <Guest Name> to book your Airbnb.
• <Guest Name> had extra guests that we were not aware of. We must be made aware of everyone who will be staying in our apartment. Extra guests and throwing a party are not things we allow. We will not host <Guest Name> in the future.
• We had a disappointing experience with <Guest Name> and their family. Communication was great at the start. They initially booked for 3 people but emailed me a few hours before arrival about adding an additional 2 guests.  With them having booked our place for Christmas, I didn’t want to refuse I pulled out an additional air mattress to accommodate the extra member. But to my disappointment, when I arrive 2 days later to find that the house has been used as a party house. Including dozens of bottles of booze and the place reeked of smoke. The saving grace was that I had no other guests for 2 days so had just enough time to air the house out.
• Although I cannot say anything decent about <Guest name> stay, I must stick to my good manners. It took a vast amount of time to tidy up all the mess my they left. The communication was poor and they were a complicated person to host. I cannot give any recommendations for this person. Dear <Guest Name>, please consider some other place if you are ever back to <Town>

Watch this video for more information on Airbnb reviews.

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5 Perfect Airbnb Host Reviews (+ How to Effortlessly Write Them)

Don’t risk learning how Airbnb host reviews work through trial and error. Read on for tons of tips all first-time Airbnb hosts need.

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When it comes to Airbnb reviews, you can’t mess around—reviews can make or break your entire business. Don’t risk learning about how Airbnb host reviews work through trial and error. Read on for tons of tips and real examples all first-time Airbnb hosts need before leaving reviews for their guests.

How Airbnb host reviews work

How to rate your guests in each category, how to write reviews for your guests, 5 real airbnb host review examples, is taking the time to review airbnb guests worthwhile, what should i write in my airbnb guest review, how do i write a good airbnb host review, what if i manage my airbnb remotely, how do i write a good review on airbnb, can airbnb hosts see your review, how do i thank a host on airbnb, how do i compliment an airbnb host, how do you write a neutral review.

Before we jump into some real Airbnb host review examples, you’ve got to know how Airbnb’s  review system works:

After a guest checks out, both the host and guest will have 14 days to leave reviews for one another.

In their review,  guests  have the opportunity to provide  hosts  with written public feedback, written private feedback, and a 1- to 5-star rating in the following categories:

• Overall experience
• Cleanliness
• Communication

In your review,  hosts  have the opportunity to provide  guests  with written public feedback, written private feedback, and a 1- to 5-star rating in the following categories:

• Observance of house rules

Your reviews become public 14 days after the guest checks out or when both the guest and host submit reviews, whichever comes sooner.

Therefore, neither person  has  to leave a review on Airbnb. If one person leaves a review and the other doesn’t, that review will become public 14 days after checkout. During that time, Airbnb will periodically send notifications reminding both the guest and the host to leave a review.

One common Airbnb myth I see is that hosts should check the property themselves after each stay to determine how to rate guests. I’ve even heard that hosts who manage their Airbnb remotely should take it one step further by asking their cleaners and neighbors how guests did in these areas since they can’t be there to physically inspect themselves.

I couldn’t disagree more.

Doing so is not only unnecessary, but it’s also way too time-consuming and keeps you emotionally tied to your property. Unless you hear otherwise, you can assume guests deserve 5-star ratings.

Pro tip: Even when you do hear of guest issues, don’t immediately jump to leaving an angry review— do this instead .

Recommended: 3 Surprising Lessons Learned My First Month Airbnb Hosting

Before I share some real Airbnb review examples, you should first know my super simple 3-step process for writing any review:

• State the guest’s name. (This makes your review personal.)
• List three qualities you appreciated about them. (Be concrete, so other hosts have the information they need to confidently approve their future bookings. You can go the extra mile by touching specifically on the qualities you left star ratings for—cleanliness, communication, and observance of house rules.)
• Encourage them to stay with you again. (This is not only great for your relationship with the guest, but it also helps other hosts know that you recommend hosting them.)

Recommended: How To Make Negative Airbnb Reviews Work In Your Favor

Here are 5 real Airbnb review examples that I’ve left for my guests. Use them to inspire the reviews you write:

• Truly some of the best guests I’ve ever had! [Guest name] is incredibly kind, communicative, and understanding. Any host would be lucky to have her. Looking forward to her next stay!
• [Guest name] and his group were great guests! [Guest name] communicated well, followed the house rules, and even checked out early. Thanks again for staying with me, [Guest name]!
• [Guest name] and her group were wonderful! [Guest name] is very thoughtful and communicative, which I really appreciate. She’s welcome back anytime!
• [Guest name] and his group were fantastic! I especially appreciate how communicative [guest name] is. Looking forward to their next stay!
• [Guest name] and her family are wonderful! [Guest name] is very communicative, kind, and thoughtful. They left my place in great shape. Can’t wait for their next stay!

Pro tip: Honesty is important when leaving reviews, which is why I often share how much I appreciated their communication (because great communication goes a long way with me and, as a remote host, it’s something I always have first-hand experience with).

Recommended: The Hands-Down Best Way To Respond To Airbnb Reviews

In general, yes!

That’s because the more reviews guests have, the more confidently future hosts can make decisions about whether or not this guest is a good fit for their Airbnb. Leaving reviews strengthens the Airbnb community and makes all hosts better off.

But, those reviews have to be honest. And, as a host, you can’t rely on them too much . I can’t tell you how many guests I’ve hosted that turned out to be far less wonderful than their reviews would lead you to believe.

Also, leaving reviews for guests helps YOU get MORE reviews as a host! That’s because, when you leave a review, Airbnb notifies the guest and sends them even more encouragement to review you .

All that being said, leaving reviews can be tough. The truth is, even after their stay, you often don’t have much information about your guest and their experience staying with you. There’s no need to put pressure on yourself to review every single guest; ultimately, Airbnb hosting needs to be sustainable for you long-term, so don’t worry about crafting the perfect review for every single person that stays with you—just do your best.

Pro tip: There are over 15 sections on your listing that can be optimized today to start earning you more revenue today !

Congratulations—you’re now well-equipped to write Airbnb host reviews like a pro! You’re off to a great start with your new Airbnb business.

Most importantly, when it comes to leaving reviews on Airbnb, don’t stress about it too much! Remember, you’re playing the long game here. You have to do what’s most sustainable for you and your business.

Recommended: 5 Ways to Earn More 5-Star Airbnb Reviews

When writing Airbnb reviews, you can use my super simple 3-step process:

• State the guests’ name
• List three qualities you appreciated about them
• Encourage them to come back

Read on to learn more about each step!

In this post, I’m sharing the 3 key components of every single Airbnb host review.

One common Airbnb myth I see is that hosts should check the property themselves after each stay to determine how to rate guests. I’ve even heard that hosts who manage their Airbnb remotely should take it one step further by asking their cleaners and neighbors how guests did in these areas, since they can’t be there to physically inspect themselves.

Any review left by an Airbnb guest and/or Airbnb host becomes public 14 days after the guest checks out or when both the guest and host submit reviews, whichever comes sooner.

Therefore, neither person  has  to leave a review. If one person leaves a review and the other doesn’t, that review will become public 14 days after checkout.

Us Airbnb hosts LOVE to be thanked by you taking the time to leave a glowing review after your stay. That’s more than enough for us and has a huge impact on our Airbnb business!

If you enjoyed your stay, in your 5-star review, noting specific things you enjoyed is the perfect way to compliment an Airbnb host. For example, consider mentioning that you thought the property was cozy, well-stocked, and had the perfect layout for spending time with friends and family. Or, that you appreciated the hosts’ communication and/or found the host very accommodating—whatever you enjoyed most!

For many guests, 5-stars is the expectation when searching for an Airbnb property. So, unfortunately, even slightly negative details left in an Airbnb review can have a huge impact on whether or not future guests choose to stay at that Airbnb. I would strongly encourage you to consider 5 stars at the baseline when leaving a neutral Airbnb review.

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How to Write Airbnb Guest Reviews

Many Airbnb hosts manage their rental properties tirelessly to grow Airbnb income. If you want to make your business a success, it is in your best interest to work towards becoming an Airbnb Superhost. What’s the biggest secret recipe for becoming an Airbnb Superhost? It’s all the hard work that eventually results in a successful business. One of the things you have to keep an eye on is Airbnb reviews.

The more good host reviews you have, the more appealing your Airbnb listing will become to potential guests. Though, why should you bother to create an Airbnb guest review if you can just focus on providing a brilliant guest experience in the first place? In reality, things work differently and you will have to take an extra step and write a review for your guest first.

However, it’s easier said than done, and hosts might find themselves struggling to come up with a brief, yet comprehensive, review for their guests. Read on to find out how to create the best reviews that will improve your star rating and get you closer to becoming a Superhost .

Why Are Airbnb Reviews So Important?

Airbnb is a perfect example of how powerful social proof is. Hosts confess that they always look through reviews before they confirm a reservation. The same holds true for Airbnb guests who are certainly curious to know what experience they can expect if they decide to book with you.

Did you also know that your number of reviews influences your listing position on Airbnb? The more reviews you’ve received, the higher your listing’s SEO rankings and the more bookings you’ll get. Apparently, more bookings mean higher revenue.

Airbnb encourages both hosts and guests to leave reviews by sending prompts right after guests check out. Then, you will have 14 days to leave your feedback. To ensure impartial and honest comments, reviews are published only after you and your guests have completed them or after the 14-day period.

However, one challenge that you might face in your quest to grow the number of reviews is the fact that guests are reluctant to leave them. Only 20% of Airbnb guests actually bother to write reviews, no matter how good their Airbnb host was. Positive reviews are far more common, with even the least wonderful guests choosing not to leave a negative review most of the time.

The solution is plain to see – you need to make the first move and write an Airbnb review for your guests. As soon as you leave a review, Airbnb will encourage them to provide their feedback by sending a notification.

If they were generally satisfied with their stay at your pad, they are more likely to return the favor. Leave reviews for guests that you would gladly host again, but they do not need to be the perfect guest in order for you to leave a review. A wonderful guest will leave a review without you needing to prompt them, but remember that good reviews are hard to stimulate if your guests did not have a good experience.

By being proactive and allocating some time to share your feedback, you can increase the number of your reviews and win more reservations. Besides, you help your past guests to look more trustworthy in the eyes of other hosts, and this is something they will certainly appreciate.

Eight Rules of Writing Guest Reviews

To increase your chances of obtaining Superhost status, make sure to review each and every guest that books with you. You’ll also never want to overlook any reviews that have already been left by your guests by not responding back. As an Airbnb host, this is considered good manners.

Follow these rules to create informative and concise reviews:

Don’t be too hasty to leave a review

Check your house first and make sure that everything is in good order before writing a positive Airbnb guest review. This tactic is even more useful if something went wrong. Wait for a few days to cool off and then begin to put your feedback into words. So take your time, and don’t hesitate to reach out to a writing service if you need some extra help.

Be positive and polite

Your Airbnb guests will appreciate your professionalism and they are more likely to do the same to you in return. Thank your guests for staying at your rental.

Always get straight to the point

Make sure your reviews are based on the facts and that they are accurate and honest. If you have some minor suggestions (like “you could have taken the rubbish out”), you can mention them in private feedback instead of making them public.

Try to make them helpful to future hosts

While providing feedback, answer the questions that can tell other hosts about your experience of hosting your guests. In a nutshell, future hosts might be curious to know whether:

• guests respected your house rules
• they left your property in a good condition
• you would host them again

Build templates to save time

By creating templates for your reviews, you can put them together much faster. Templates will help a lot when you are on the go and need to leave a review or when you’re receiving a high volume of bookings.

Reply to all Airbnb reviews

Don’t leave your guests hanging once they’ve submitted a review for you. If a guest has taken the time to review you, always review them as soon as possible too. You might just secure yourself a word-of-mouth referral or a repeat guest.

Sometimes you may receive a negative review, but, regardless of what it says, you need to maintain a professional stance. Ignoring a negative review is definitely not the best decision to make. Surprisingly, you can turn negative reviews to your advantage by applying special techniques. Find out how to deal with negative Airbnb reviews in this article .

Finally, don’t be shy and ask your guests for reviews. The old saying goes that closed mouths don’t get fed. So, ask your guests upfront for reviews as soon as they’ve completed a stay at your property.

Protect personal information

One of the most important aspects of the Airbnb guest review process is protecting your guests’ personal information. Of course, when writing an Airbnb guest review, you need to include some details, like the guest’s name, but beyond that, you shouldn’t include anything else.

Your guest review will help future hosts decide whether or not to accept bookings from even the most fantastic guests. Be sure to explain if your guest adhered to all the house rules, left at the allotted check-out time, and followed the booking process.

Focus on the positive

While it can be tempting for an Airbnb host to leave a guest a negative review, it’s usually not a good idea in the long run. Depending on your aim for the review, being too honest and writing a bad review for a bad guest can affect your ability to win future bookings.

It’s a better idea to focus on facts, like whether your guests followed your house rules, check-in procedures, and if they were generally good guest or not.

Mini Checklist of Things to Include in Your Reviews & Review Examples

You don’t need to create personalized reviews for every guest, but it’s a good idea to include similar details in each of your review templates. In order to ensure that your reviews are well-written, honest, and factual, be sure to include the following basic details:

• Guest name – Just a first name is good, you do not need to include the full guest name.
• Dates of stay – Airbnb auto-fills these details for you automatically, but future guests will want to know how recent the reviews are.
• Positive descriptive words – Aim to include words and phrases like ‘lovely couple’, ‘ideal guest’, ‘perfect guests’, and so on.
• A recommendation – It’s nice to leave some sort of endorsement like ‘I would host them again’, or ‘they were a pleasure to host’. This tells other Airbnb hosts that these are trustworthy guests and it was unproblematic to have them as guests.

Review Examples & Templates for Airbnb Guest Reviews

One of the tips for growing your number of reviews is to create templates for guest reviews. The first type of template you’ll want to create is for a 4 or 5-star review. In most cases, your Airbnb guests will be great people and you’ll want to leave them a nice review as quickly as possible. Make sure that you have a nice write-up prepared so that you don’t have to waste time trying to put something together at the last minute.

Here are some templates you can use:

Template 1 : [GUEST NAME] was very neat and clean. I would host him again and I highly recommend him as a great guest!

Template 2 : [GUEST NAME] was a great guest because took great care of my space, left it clean and tidy, and was a pleasure to speak with. I’d be glad to host [GUEST NAME] again anytime.

Template 3 : I loved having [GUESTS’ NAMES] because they treated the place with respect. They were awesome and I hope I get to host them again.

Template 4 : I have enjoyed hosting [GUEST NAME]. Our experience was smooth from the beginning to the end. I hope to have the opportunity to host [GUEST NAME] again!

Template 5 : [GUEST NAME] was a pleasure to host. They followed my house rules, and they were perfect guests. I would happily host them again!

Template 6 : Hosting [GUEST NAME] was very easy and stress-free. They were an ideal guest and followed my house rules so I would host this excellent guest again.

Template 7 : It was a pleasure hosting [GUEST NAME]. They were great guests and had very positive reviews on their profiles. Overall, they were excellent guests.

Template 8 : This is a very easy positive review to leave as [GUEST NAME] was a very nice guest. I enjoyed hosting this guest and the guest left a lovely message in my welcome book.

Or just try our review generator…

Automate Your Airbnb Guest Review Process

If you are looking to automate your work with reviews, vacation rental software offers a viable solution. iGMS, for instance, allows managing and publishing your reviews automatically right from the software. There’s no need to log in to your Airbnb account.

With iGMS’s guest reviewing feature you can build templates for guest reviews using predefined elements. You’ll also be notified about the number of days you have left to publish a review and the date on which a guest wrote one for you. This is a simple and easy way to reduce the hassle of your Airbnb guest review management.

With a tool like iGMS, you can run your business with very little stress. Every aspect of the Airbnb management process can be as hassle-free as looking after a timeshare vacation unit. On top of its easy-to-use, drag-and-drop website builder, it also offers several other features to automate many of your routine tasks such as:

• Managing multiple accounts and listings on the top OTAs from a single interface
• Synchronizing reservations across multiple platforms to eliminate the risk of double bookings
• Organizing messages into a single feed with a unified inbox
• Improving communication with automated templates and triggered messaging
• Automating the process of guest reviews
• Creating and coordinating cleaning tasks with live tracking to completion
• Creating your own direct booking website
• Managing direct bookings using a direct booking management toolkit
• Processing payments securely via integration with Stripe.
• Creating essential reports on your business results within minutes
• Adjusting your pricing in a smart way through integrations with PriceLabs, DPGO, and Wheelhouse

Learning to write a review that is perfect for to promote your vacation rental business is not easy. Our Airbnb review templates were designed to make your life easier and increase your standing in the Airbnb community.

As the saying goes, “There’s no sweet without sweat”. So, don’t overestimate the power of a guest review on your vacation rental business, and review your Airbnb guests systematically. This definitely brings you one step closer to becoming an Airbnb Superhost.

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Airbnb Review Templates & Guide | 20+ Airbnb Reviews

Airbnb reviews are not the sole preserve of guests. Hosts can review their guests too. In fact, hosts can use guest reviews when screening for bad guests . Writing reviews however can be a stressful experience, resulting in many hosts not taking the trouble to leave reviews for their guests. But reviewing your guests is not only a nice gesture of appreciation of your guests but can help improve your Airbnb listing. Let us help you make this chore a breeze while still sounding authentic.

How To Review Your Guests

Once your guests’ checkout is complete, Airbnb will prompt you to write a review of your experience with the guests. You have 14 days to submit the review but you can edit it later. Your review will be posted once the guest submits their review or the 14 days are up. If a reservation has more than one confirmed guest, your review is meant for the guest who made the reservation. However, the review will appear on the profiles of all the other confirmed guests.

You can also rate your guests 1 to 5 stars on a few criteria as well as provide feedback privately.

The Importance Of Reviewing Your Guests

Good reviews are important to improve your SEO rankings on Airbnb . However, a majority of Airbnb guests don’t take the trouble to write reviews. When you take the initiative to write a review for your guests, they are further prompted by Airbnb, making them far more likely to leave a review for your listing. Guests will also appreciate the gesture and be encouraged to review you in turn.

Top Tips When Writing A Review

Writing a review well is both an art and a science and can leave you in a tizzy. Here are our top tips to keep in mind to ensure you do a good job.

Don’t write the review as soon as the guest leaves. Check your property to make sure everything is in order. Being in too much of a hurry could mean you miss something. This is even more important if your guest wasn’t great. While you are allowed to write a negative review when guests have been bad , you should be careful and thoughtful in how you phrase it.

Be professional. Don’t exaggerate or over-elaborate. Stick to the facts. If your guests were only annoying, consider not mentioning that in the review. You can always bring it up in private feedback that only they will see.

Make it helpful. Let other hosts who may read your reviews know the important things, like if guests followed house rules, were considerate, left the property in good condition, etc. If you feel you would host the guests again, mention it. It’s an important vote of confidence to other hosts.

Reply to all reviews. If your guest has taken the trouble to write you a review make sure you respond in kind by writing a review for them. This is even more important if your guest leaves a negative review.

Create templates. Having guest review templates on hand, both positive and negative, makes it so much easier to keep those reviews going out.

Templates For Guest Reviews

Here are some templates you can use when writing guest reviews, both positive and negative. Don’t be afraid to adjust and make it your own.

Templates for positive guest reviews

When you have a good guest let them know you appreciated it. Let them know what it was about the experience of hosting them that you enjoyed.

• It was a pleasure hosting you. You were so thoughtful about everything. You made our jobs really easy. We’d love to host you again!
• Five stars for the 5-star guest. Respectful, clean, organized, and quiet, we couldn’t ask for anything more. Thank You!
• Excellent guest. Very considerate of our belongings and property. The home was just as clean when they left as when they checked in. Come back any time!
• You were very communicative. Straightforward, polite, and responded without delay. It was so easy to schedule checking in and out times. It was great having you!
• A really nice guest. Left the place neat and tidy and respected our space and privacy during the stay. I’d recommend them to any other host.
• Super-friendly and respected the space. Followed the house rules to a T. We’d love to have you again!
• It was great to have you back! An exemplary guest as always. Thank you for your thoughtfulness and consideration. Come back any time!
• Fantastic guests. Easy to be around. Respected all the rules. We hope they book us again!
• I have nothing negative to say about this guest. They left our flat clean and tidy. All the dishes were cleaned, dried, and put back in their places. They even vacuumed. Top notch!
• We really enjoyed hosting you. It was such a breeze to deal with you. Highly recommended!

Templates for negative guest reviews

If you have a bad guest then don’t be afraid to leave a truthful review. You don’t want them to book you again anyway. And you’ll be helping other hosts out.

• The guest arrived 3 hours after the check-in time and then complained about there not being anyone to check them in at the time.
• Didn’t follow the house rules. The dishes were left out on the dining table rather than in the dishwasher. The towels were left on the bathroom floor.
• We are very clear about our no smoking policy with even signs displayed prominently in the apartment. The guests chose not to follow this, leaving bad smells and cigarette butts.
• The party included two more people than specified and then complained because we had not made bedding arrangements for the extra guests. We were inconvenienced and didn’t get paid for the additional guests.
• Not recommended! We almost lost our vacation rental permit because of all the chaos they caused in the neighborhood. They parked illegally on the street, made too much noise, and left all the lights on when they left.
• They damaged several belongings and furniture including a burned kettle and a broken chair.
• We had a disappointing experience with this guest party. When we returned to clean the house, it was obvious that they had had a party with empty beer cans left lying everywhere and streamers littering the garden.
• We would have appreciated it if the guest responded in a timely fashion. The guest messaged us asking for a delayed check-in but didn’t respond for 2 days when we asked for the time, forcing us to cancel our plans for the evening.
• The guest had no respect for others in the shared space. They played music loudly in their room even though they were asked to lower the volume several times. They ate another guest’s sandwich, clearly labeled with their name, in the refrigerator. And left used utensils and cutlery lying in the sink unwashed. We had to constantly apologize to the other guests and even offered them a discount on their booking to compensate. Not recommended!
• The guest followed all the house rules and left the flat neat and tidy. Except they didn’t lock the door and left it slightly ajar.

Key Takeaway

Using review templates will help you write more reviews and reap the benefits of that to your Airbnb vacation rental business. Make sure you personalize each review to the guest/s however. Mention them by name and include one fact about the guests so they really feel appreciated.

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Airbnb Review Examples For Guests To Leave Hosts

If you’re stuck on how to write a helpful review on Airbnb as a guest and need an example, you’re going to want to read this guide.

Have you ever looked at a listing, and all its reviews were just single sentences? Vague ratings are not only unhelpful for future guests but also prevent Airbnb hosts from improving their place in the future.

Whether you want to give your host a great review while still providing constructive feedback or want to highlight inaccuracies in the description that impacted your stay, a well-written review is a way to go. Level up your writing skills and bring your message across, so others can benefit from your insights.

This post includes the perfect ready-to-use Airbnb review examples, which you can copy and paste and adjust to fit your needs.

Why You Should Take The Time To Write An Airbnb Review

Taking the time to sit down and write an Airbnb review is most likely not at the top of your to-do list. Despite the reminder emails, many travelers tend to forget to rate their stay and might only remember when the deadline has already passed.

However, investing just five minutes into rating an Airbnb rental can help future travelers significantly when choosing a place to stay. You definitely came across tons of vague reviews that are not very helpful.

Listings with a lot of positive reviews are generally favored by the Airbnb algorithm, giving them an extra boost and possibly turning their owners into super hosts. With far more variety in quality and experience than hotels, Airbnbs depend on the reviews of their community to provide accurate listings and memorable experiences for their guests.

The Problem With The Airbnb Rating System

It’s no secret that 5-star rating systems are flawed. People tend to only rate extremely positive or extremely negative experiences with little average ratings in between. Platforms like Airbnb also put an emphasis on 5-star ratings, rewarding hosts and pushing high-ranking properties.

This means that having a 3- or 4-star score could be perceived as negative even though it lies at the upper or center of the scale. Many visitors don’t want to negatively impact their Airbnb hosts, causing them to inflate their ratings, leaving, for example, a 4.8-star review for what should have been a 3-star rating.

Keep this in mind when rating your stay and consider the impact of a review on an owner’s business. This is why it’s incredibly important to make reviews helpful and informative while still being reasonable.

What To Do If You Have A Horrible Airbnb Experience

Unfortunately, bad experiences can occur with any type of accommodation, and Airbnb is no exception. If you’ve arrived at a place that has major issues, you might feel angry and disappointed. The first step should always be to contact the host and give them some time to respond. Explain your issue in detail and attach photos if possible. This could include things like a dirty apartment, safety concerns such as a door that cannot be locked, a broken toilet, or a pool that doesn’t work.

If the host is unable to fix the problem or accommodate your needs, the next step is to discuss possible cancellation or a refund with them. Maybe you can work things out with your host directly and come to an agreement such as a reduced price or a free airport transfer. Hopefully, your host will be friendly and try to make up for the inconvenience.

If not, be persistent and document your communication. Make a note of any verbal or in-person conversations so you can keep track of the situation. If the host can’t or is simply unwilling to help, contact Airbnb support.

Finally, leave an accurate review of your experience, taking into account how responsive and helpful the host was. Sometimes it’s difficult to change things that are out of the power of the owner, for example, loud construction next door, neighborhood electricity outages or local holidays causing parking to be unavailable. Be reasonable and consider how much your stay was impacted.

Airbnb Review Examples

If you’re not sure what rating to give your Airbnb, here are some pointers on how most hosts view star ratings on the platform. Keep in mind that ratings tend to be inflated and are not the same as you might be used to from hotel or Google reviews.

5-stars – Anything from a perfect stay to a good stay with some minor issues. Use the review rather than the star rating to point out anything that bothered you.

4-stars – Average stay with minor to significant issues. Pick this rating if you were unhappy with some things but still had an overall decent experience.

3-stars – Unpleasant stay with significant issues. Maybe the listing was inaccurate, the host unresponsive, or the cleanliness disastrous. Write a detailed review of what was wrong.

2-stars – Unacceptable place and a warning for others not to stay here. Use this rating if it is difficult to find any positives about your experience, or you may request a refund.

1-star – Disastrous stay, the listing needs to be removed. Use this for major safety issues, non-existent rentals or scams.

5-Star Review Examples

Use this section as an example of how to write a positive Airbnb review for 5-star stays. This could include perfect experiences that you want to tell everyone about or good places with some minor details that could be improved.

Example of a helpful 5-star Airbnb review

We stayed at Susan’s place with my parents and their friends and had the best experience imaginable. The apartment is located just 5 minutes from the beach, and we walked there every single day because it was so close. There is a communal rooftop terrace that isn’t mentioned in the listing, so you get to sit and watch the sunset. The place also comes with four bicycles and snorkeling gear, so you’ll have everything you need during your stay. We loved the small details like free drinks in the fridge on arrival and a hand-written welcome note. The WiFi is strong (we measured 100mbps), so my husband could do his Zoom calls without any issues. The bedrooms all have their own bathroom and plenty of privacy. We especially loved the top-floor room, which has a small balcony. The apartment is located on a quiet side street, but it’s possible to walk to the center of town with shops and restaurants in less than 15 minutes. The only thing that could be improved is providing a map of the surrounding areas and maybe some recommendations on things to do.

This review is very positive while also including a lot of information. The reader now knows that:

• it’s close to the beach, and the distance is walkable
• there is a shared rooftop space where you can sit
• the place comes with bikes and snorkeling equipment
• there are free drinks in the fridge on arrival
• the WiFi speed is 100mbps, and you can work online
• the bedrooms have ensuites, and one has a balcony
• the area is quiet but still close to everything you need

Example of an unhelpful 5-star Airbnb review

Wow, we loved this place! Such an amazing time, we’ll be back for sure! The location really surprised us, and we loved how Susan made this apartment her own. Highly recommend this to anyone visiting France looking for a comfortable stay. My favorite room was the upstairs one.

This review is very positive but contains no information. It could apply to almost any listing and is too general to be helpful.

4-Star Review Examples

4-star reviews should be good or average experiences with some details that might need to be improved. Mention positive things first and then list what needs to be changed. Don’t forget to include the response of the host and how they handled the situation.

Example of a helpful 4-star Airbnb review

This is the perfect apartment for a city trip with friends. The location of Dan’s place is fantastic and very close to all of Chicago’s main attractions. We loved the shopping mall around the corner where you can get anything you might need during your stay. Most listings we saw didn’t have a full kitchen, so we appreciated that this one did, plus a washing machine which was a lifesaver. However, the bathroom was unfortunately extremely smelly to the point where we couldn’t use it. We also noticed that the apartment hadn’t really been cleaned, and some of the sheets had stains on them. Luckily, Dan was very quick to respond and sent his cleaning staff to the apartment only a few hours later. They did a great job in making the place much cleaner while we were out exploring the city. We didn’t have any more issues during the rest of the stay, and Dan even refunded us the first night as an apology. I’d highly recommend staying with such a friendly and thoughtful host!

This review highlights the positives as well as the negatives of the experience. The response of the host is described in detail and informes future travelers of the situation without putting them off staying there. Without the host’s quick response, this could have easily been a 2-star review.

Example of an unhelpful 4-star Airbnb review

Loved the place, but it needs some improvements. These people have obviously never cleaned before, and we were very disappointed on our first day. Luckily we made the best of the stay and enjoyed the positives like spending time with friends in an exciting city. Would recommend staying here!

There is no context to this review, and it’s very difficult to see what exactly the problem was. Without context or details, travelers can’t tell why this guest would still recommend Dan’s place despite it being dirty.

2 Or 3-Star Reviews

Leaving a review with 2 or 3 stars is appropriate for places that were unacceptable with extremely inaccurate listings and unresponsive hosts. Three stars should be given to listings that have a chance of being improved, while two stars represent a place that needs to be avoided by travelers.

Example of a helpful 2-star Airbnb review

Mike’s cabin has beautiful views over the lake and a spacious yard with a swing which the kids loved. However, our stay here was unfortunately very unpleasant, and I cannot recommend anyone to stay here currently. Firstly, the cabin felt very unsafe to us due to its remote location and no locks on the back door. There is no security system, and we were afraid to stay here as a family. Secondly, there was construction going on in the cabin next door, which was very noisy and ruined the peaceful atmosphere promised by the listing. We couldn’t use the pool since it was closed for maintenance which the host did not inform us about. Lastly, the upstairs bedroom has a leak in the roof, and on our last night, there were heavy rains causing my daughter’s laptop and other electronics to be ruined by the water dripping from the ceiling. We tried to contact Mike multiple times, but he failed to respond until the last day, when he simply apologized but did nothing to fix the situation. I would not recommend staying here until these concerns are addressed.

This review gives detailed information on what was wrong while also mentioning the positives. Note that most of the issues mentioned could be fixed by the host, so this listing could be improved in the future.

Example of an unhelpful 2-star Airbnb review

Disaster! No pool, super noisy, and ruined electronics. Do not stay here, save your money and go to a nice hotel across the lake. What a horrible experience, and the host didn’t even give us a refund.

This review is very unclear and fails to describe the exact problems. A reader wouldn’t be able to know that the cabin is most likely usually quiet if it weren’t for the construction. There is a pool, but it’s simply closed for maintenance, but to a reader, it might sound like there is no pool at all.

1-Star Reviews

A 1-star review is a good choice for a listing that is non-existent, a scam or not as advertised.

Example of a helpful 1-star Airbnb review

This apartment does not exist. The photos are fake, and the real place is nowhere near as nice. Moldy bed sheets, furniture falling apart and clearly hasn’t been cleaned in weeks. We saw a rat in the hallway on the way in, and the entire building looks like it needs to be torn down. It’s not actually a private one-bedroom place like described in the listing but a shared apartment with many other people living there. The bathroom and kitchen are shared, and it seems like the other guests are permanent residents. The lady giving us the keys had no idea about the listing and wouldn’t help us. We left immediately and requested a refund, but the host never responded. We reported this place to Airbnb, the listing needs to be removed.

A concise description of what happened and a clear warning to other travelers. There is no question why this place was rated one star. The host was unresponsive, and the listing has been reported and will most likely be removed.

Example of an unhelpful 1-star Airbnb review

This place is not as described, and we hated it. Very dirty and not pleasant.

This review is too short to be helpful and doesn’t tell you very much about what was wrong. Instead of mentioning that a place is dirty, try to point out specific problems in your Airbnb review, such as, for example, the sheets were dirty or the bathroom hasn’t been cleaned.

How To Write An Airbnb Review:

1. think about what questions you had about the listing when you first booked it..

Maybe it wasn’t clear if guests have access to the rooftop. Maybe the WiFi speed wasn’t mentioned. Are towels provided? All this could be included in your review to help future visitors adjust their expectations.

2. Let your host know if there are any issues and give them a chance to fix them.

Maybe they are unaware of the situation, which could change your opinion of a place and impact your review. Make sure to be solution-oriented to help improve the listing in the future.

3. Write clear and concise sentences divided into sections if the review is longer.

It can be helpful to separate positive and negative points.

4. Put negative experiences into perspective.

Perhaps the kitchen wasn’t very well equipped, but everything else was perfect. If it’s only a small issue, don’t let it make your overall review sound negative.

5. Read the description of listings carefully and keep an eye out for what the host mentions in advance.

For example, it might be mentioned that the Airbnb can be noisy at night due to its central location in the city center, which can impact your review. If the host is open and honest about this from the beginning, it’s not helpful to give a low rating for this reason.

6. Be specific.

Describe problems in detail so future guests can know if their trip could be impacted in a similar way. Not all travelers are the same, so something that is a major issue for one person could be unimportant to someone else.

7. Be respectful and friendly.

Give constructive criticism wherever possible and write honest opinions of your experience. Consider writing a private review for the host in addition to a public one, and contact Airbnb support if necessary.

8. Include the type of trip and who you stayed with to give some perspective on your experience.

For example, a group of friends staying at an apartment for a bachelor’s party will have very different needs than a family with small children.

Airbnb Review Template For Guests To Leave Hosts:

Copy and paste this template for your next Airbnb review. Simply fill out the details depending on your personal experience and adjust the sentences to fit your needs. Here are some things you should be including:

• accuracy of the listing
• anything not mentioned in the listing
• cleanliness
• responsiveness of the host
• furniture, kitchen, amenities, etc
• how noisy the place is
• what type of traveler would enjoy staying here

Our stay at ____’s ( host name ) place was ________( excellent, great, good, average, not as expected, terrible ). The location was_____________ and ___________( exactly as described, a little further away than expected, not where described ).

The place is ________( extremely quiet, sometimes a bit noisy, very noisy, unbearably loud ), and I would recommend it/not recommend it for _________( families, solo travelers, couples, friend groups ), because of ________( the quiet location, the central location, the child-friendly amenities, the proximity to the beach, the noisy bars nearby, the remote location, etc. ).

The bedroom(s) ______( are spacious, have an ensuite bathroom, come with large closets, are too small, don’t have a TV, could be updated ) and the kitchen ________( is well-equipped, needs to be updated, was modern and spacious, is great for cooking, was unusable ). We felt _______( welcome, at home, comfortable, uncomfortable, unhappy, unsafe ) here and would/would not book this place again.

_____’s ( host name ) place is _______( extremely clean, clean, somewhat clean, not clean at all, extremely dirty ), and the furniture _____( made it feel like home, was modern, was functional, needs to be replaced, was dirty ).

_____ ( host name ) was ______( very responsive, responsive, not really responsive, unresponsive ) which made us feel ________( welcome, glad to have stayed here, unhappy, ignored, like they didn’t care )

What could be improved is_______( the cleanliness, the locks on the door, the noise insulation, the furniture, the kitchen etc. )

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Before you go…

Let’s get ready for your next adventure! Check out some of our packing tips:

• Minimalist Packing Guide For Female Travelers
• Long Haul Flight Essentials For A Comfortable Journey
• 5 Best TSA Quart Size Bags For Liquids

Victoria is a travel blogger and writer from Germany. She loves to write about budget travel and realistic expectations so you can make the most of your trip.

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I am a big Air Bnb’er and this is so helpful!!

Thanks for the helpful information .

Wow, this is a really helpful guide! I’ve never thought of using a template before – that’s genius! I definitely read reviews before booking, so understand the importance of being specific and detailed. Saving this for later!

This is a great resource! I love when the places I’m looking for have these kinds of reviews, it makes choosing so much easier! Airbnb should link to your post in their review emails!

This is great advice..and it does encourage me to leave a recommendation that is specific and helpful.

I believe I am one of those unhelpful 5 star reviewers haha. Next time I will use your suggested template. Thank you!

This is so helpful, thank you so much!

Very good and insightful points and I thank you for taking the time to share!

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How to Write a Great Airbnb Review (With Template)

If you’ve ever used Airbnb, you know that writing a review is an important part of the process. Reviews help other people decide whether or not to use Airbnb. We will provide you with a template for writing great Airbnb reviews. We’ll also give some tips on how to make your reviews as helpful as possible for both the hosts and the readers.

Why You Should Review Your Airbnb Guests

When it comes to writing reviews for guests, it’s important to remember that your review can make or break a guest’s experience on Airbnb. Not only will a bad review likely discourage future guests from staying with you, but it could also lead to negative feedback and affect your listing’s search ranking.

That said, writing a review can be a stressful experience – after all, you don’t want to come across as nitpicky or ungrateful. But by following a few simple tips, you can make the process a breeze while still sounding authentic.

How to Write an Airbnb Review

Airbnb will prompt you to write a review of your experience with the guests once their checkout is complete. You have 14 days to submit the review but you can edit it later. 

Your review will be posted once the guest submits their review or the 14 days are up. If a reservation has more than one confirmed guest, your review is meant for the guest who made the reservation. However, the review will appear on the profiles of all other confirmed guests. 

You can rate your guests 1 to 5 stars on criteria such as cleanliness, the accuracy of a listing, communication, and value. Feedback can also be given privately if you do not want to leave a public rating.

The Importance of Reviews

When you take the initiative to write a review for your guests, they are further prompted by Airbnb, making them far more likely to leave a review for your listing. Guests will also appreciate the gesture and be encouraged to review you in turn. By writing good reviews, you not only improve your SEO ranking, but  also help other Airbnb hosts by providing feedback that can help them improve their services.

Tips for Hosts on Writing Reviews

It stresses the importance of being objective when writing a review. It is essential, to be honest, and fair when critiquing someone else’s work, whether it is a product or service. By waiting until after the guest leaves, the reviewer can assess the situation without bias. This allows for a more accurate depiction of what transpired.

The reviewer must provide a very factual and professional review.

The review must be helpful for other potential hosts as it provides information on what to expect from the property and what are its pros and cons. It would be great if the review could also mention some things that the host did especially well, to give a more complete picture.

When you’re a business, it’s important to always reply to reviews, especially if they’re negative. If someone has taken the time to write something about your company online, even if it’s not positive, you should always respond. This shows that you’re listening and that you care about your customers. It can also help to resolve any issues the customer may have had.

One way to make writing reviews simpler is to have templates ready to go. This way, you can just copy and paste the same response for different types of reviews. This will help make sure your response is customized for each review, and that you’re not just copying and pasting the same thing over and over again.

Great templates for writing guest reviews

The templates are a great way to start a review, but make sure to add your thoughts and experiences to them. It’s important, to be honest in your reviews, whether you had a good or bad experience.

Positive Guest Reviews Template

• It was a pleasure hosting you. You were so thoughtful about everything. You made our jobs easy. We’d love to host you again!
• Five stars for the 5-star guest. Respectful, clean, organized, and quiet, we couldn’t ask for anything more. Thank You!
• Excellent guest. Very considerate of our belongings and property. The home was just as clean when they left as when they checked in. Come back anytime!
• You were very communicative. Straightforward, polite, and responded without delay. It was so easy to schedule checking-in and out times. It was great having you!
• A nice guest. Left the place neat and respected our space and privacy during the stay. I’d recommend them to any other host.

Negative Guest Reviews Template

• The guest arrived 3 hours after the check-in time and then complained about there not being anyone to check them in at the time.
• Didn’t follow the house rules. The dishes were left out on the dining table rather than in the dishwasher. The towels were left on the bathroom floor.
• We are very clear about our no smoking policy with even signs displayed prominently in the apartment. The guests chose not to follow this, leaving bad smells and cigarette butts.
• The party included two more people than specified and then complained because we had not made bedding arrangements for the extra guests. We were inconvenienced and didn’t get paid for the additional guests.
• Not recommended! We almost lost our vacation rental permit because of all the chaos they caused in the neighborhood. They parked illegally on the street, made too much noise, and left all the lights on when they left.

Personalized Reviews Increase Repeat Guests

Personable reviews are key to building relationships with your guests and getting repeat business. By including the guest’s first name in the review, you make it more personal and increase the chances that they’ll want to come back and stay with you again. The review templates provided here make it easy to do this automatically, so there’s no excuse not to!

• [Guest First Name] was a great guest. Communicative during the booking process and left the place clean and in great shape. Would not hesitate to have [Guest First Name] back again anytime.
• [Guest First Name] was fantastic. Quiet, considerate, and left the place clean and in good condition. We recommend them to any hosts.
• [Guest First Name] was great to host! Respectful, quiet, clean, and organized. We have nothing but good things to say. [Guest First Name], we’d love to have you stay with us any time in the future.
• [Guest First Name] was awesome! Very communicative and respected the house rules. We’d love to have [Guest First Name] come back, but we also recommend it to any host.
• Nothing negative to say about [Guest First Name]. Easy to host, left the place clean, and respected the house rules. Come back anytime [Guest First Name]!

Key Takeaway

The goal of writing an Airbnb review is to be helpful, so potential guests know what they’re getting into. By following the tips in this post, and using the provided templates, you should be able to write a great review that’s both informative and entertaining. And who knows – maybe your next guest will be a celebrity!

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How to Write the Perfect Airbnb Guest Review + Free Templates

When writing an Airbnb guest review make sure to be thoughtful and detailed. Try not to leave a bad review; if they had a few little annoying habits consider telling them privately rather than public (like leaving a little messy or being a bit too loud.) You have the option to send a private message in the review to draw their attention to any issues.

According to a consumer review survey by  BrightLocal :

• 91% of consumers regularly or occasionally read online reviews.
• 84% of people trust online reviews as much as a personal recommendation.

With stats like these, it’s not hard to see why Airbnb reviews matter online for both hosts and guests. Learning to write a guest review is so important and my Airbnb guest review templates will hopefully be useful in saving you time!

What Airbnb Will Ask you to Review.

Airbnb will send you a message to write a review for your guest usually about 3-4 hours after your check-out time. You will rate your guest out of 5 stars for cleanliness, communication, and observance of house rules. After this part, you will write your public review of your guest. I’m generous with stars, they have to really do something, for me to go less than 5 stars. I hope they do the same during their own review, because no one is perfect!

Airbnb Guest Review Inspiration.

Here are some Airbnb Guest review templates you can go ahead and use, simply copy and paste the ones you like and change the name for each guest. This way you’re not writing each guest review on the fly.

Once you ‘know’ how to review a guest on Airbnb, you’ll feel more confident leaving the same reviews for almost all guests. I find if a guest is generally good, I use the same review every time, I try to stay on the more positive side, as we all know how important reviews are. I’ve been hosting since 2012 and there is no need ( or time) to compose something poetic and different for each guest. Staying to the point and clear is best.

Here there are samples on how to write a review. I would keep your favorites on your phone in Notes (for a quick copy and paste during the review time) :

• (Guest’s name) was an excellent guest! Communication was clear and she left the apartment spotless and tidy. I would definitely recommend (Guest’s name) to any host.
• (Guest’s name) was an amazing guest. Communication was smooth, The apartment was left in great condition and the house rules were respected. I hope to host (Guest’s name) again in the future!
• We enjoyed hosting (Guest’s name) Everything was smooth and they left the place in excellent condition. We hope to have the chance to host (Guest’s name) in the future!
• (Guest’s name) was a great guest! She was friendly, quiet and took excellent care of the space. Any host would be lucky to host her!

What if A Guest was Not Good?

Try to be diplomatic and as polite as possible. If it’s their first time using Airbnb, and they were a bit loud one evening or used too many towels, but otherwise were great guests, send them a private message after the review. for example:

“Hey, the set courtesy hour was 9 and there was loud music until 11, other hosts may not appreciate that, just giving you a heads up so you don’t get a bad review next time”

If they really did something you think other guests should know about, and you can’t recommend them, and would not want to host again, then it’s best to write that in the review. These would be rare cases such as damaging property, sneaking in extra guests or pets, checking out late, being rude/aggressive/ or leaving a big mess.

If communication was an issue and all you got were crickets chirping after each message. I don’t publicly mention that, if they are new to Airbnb. I find is common with new guests to not answer messages, they may not have the Airbnb app set up, or be checking the Airbnb website or email for messages while vacationing. In this case, I send a private message staying:

“ Hey thanks for staying, you should download the Airbnb App before your next trip, that way you can easily communicate back and forth with the host “

Because, they will eventually see your messages they didn’t answer and usually message later saying “Sorry! I never saw any of these messages!”

How to Get a 5 Star Review from a Guest.

Guests are likely to spend more money on a property that has positive reviews. So how do you get those 5-star reviews? By exceeding a guests expectations and having clear communication throughout their stay.

For example, on the morning of your guest’s check-out, send a friendly message that says:

“We hope you enjoyed your stay (name) Let us know if there is anything you need, feel free to check out a little later at 12”.

If you can offer an extra hour to check-out guests will really appreciate your gesture. Your final message after checkout will confirm how thoughtful a host you are! ( B ecause you are! )

“Thank you for choosing to stay with us, safe travels and we hope to see you again!’’

This should be sent within an hour, after check-out, while their stay is still fresh in their minds, increasing their likelihood of writing a review and making them feel they are welcome back.

Tip: Always try to receive as much feedback as possible from guests to improve yourself the next time. 

What if a Guest Does Not Write You a Review.

In the beginning, my first guests were new to Airbnb and did not write a review (and the 2-week window to submit the review was closing in) I found a little nudge message helped prompt guests to submit a review.

“Thank you again for staying with us, I’d love it if you could take a minute to leave a review of your experience. Reviews are incredibly important to my success and help to reassure potential guests that my property is a great place to stay!”

More often people just get wrapped up at work or other activities and the review slips their minds. If you know that you provided an excellent stay and they left happy, definitely do the nudge!

How to Handle a Negative Review.

As hard as you may try to create a 5 star experience, on occasion you may have a guest who thinks otherwise. Airbnb is unique in that it allows both guests and hosts to write reviews of each other after a stay. You can share your side of the story in a response that will be posted publicly on your host page under the guest’s review. The trick is to reply in a very thoughtful and calm way that will smooth everything over. We once had a bad review as the airbed we provided had a slow leak and by the morning they were flat on the ground. They didn’t mention anything until the review came around.

Writing a Public Response to a Negative Review.

Don’t take a bad review as a personal attack on yourself or your vacation rental. Make sure to take time to breathe and process the review. Some guests will not mention any inconveniences to you in person, so use the negative feedback as an opportunity to improve your property for the next guests.

Reply a few hours later when you are calm and not in a reactive mood, guests don’t want to stay with a hotheaded host. Most importantly, make sure to acknowledge the guest’s inconvenience.

As other potential guests will read the negative review and your public response, assure future guests that the situation has been fixed and would not happen again. This could be that the ‘leaky Airbed’ has been replaced or the ‘broken hot water heater’ has been fixed and guaranteed for 5 years etc.

For more ideas for starting an Airbnb, check out my other article:

HOW TO START AN AIRBNB | FREE LISTING WORKBOOK FOR HOSTS!

P.s A comprehensive Guest welcome book is one of the most important amenities that you can offer. Here is My easy to edit + Modern Welcome Book Template , which will bring your Airbnb up to a professional and polished level. You can always edit it anytime and add a new favorite restaurant or activity in your area that you’ve discovered during the year. It comes as part of a bundle of goodies in my Airbnb Host Bundle!

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Further Reading...

10 + Secrets to Promote your Airbnb on Instagram

Airbnb Taxes|7 Deductions to Maximize your Profit

Airbnb Pricing Strategy | How to Get Higher Profits and More Bookings

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Airbnb Review Examples and How to Give Them as a Host

• October 26, 2023

By The Hospitable Team

The Airbnb community is built on trust, so reviews for stays are very important for hosts and guests. They allow hosts and guests to give each other genuine feedback and help the members of the Airbnb community make informed decisions and understand what to expect when making plans.

Unfortunately, writing guest reviews is rather time-consuming, and sometimes, it can be a bit difficult to come up with a new guest review each time. The good news is that you can create review templates, even automate the process, and then carry on with your day.

In this article, we’ll talk about how you can automate review management using templates and give you some Airbnb review examples you can copy and paste.

You may also want to check out our blog post to learn about the Airbnb review policy and better understand how the review process works.

Why Are Airbnb Reviews Important?

Positive reviews and high ratings increase your visibility on Airbnb and are a major factor in the guest’s decision-making process when searching for a place to stay. That’s why you should write reviews for your guests.

Remember: guests are likelier to leave you a review if they see you’ve written yours first. So, by writing Airbnb guest reviews, you’ll get more reviews from them in return. And the more positive reviews you receive, the easier it will be to increase your bookings.

Another reason for leaving guest reviews is that you can help the whole Airbnb host community. Other hosts look at previous guest reviews to learn more about the guest and may want to rely on your information before they confirm a booking. So, if you highlight potential problem guests, you’ll do a favor to the whole community.

Another advantage of leaving guest reviews is your opportunity to tell the other side of the story. If a guest posts complaints in their review of your rental property, you can address the problem, show a commitment to improvement, or give a reasonable explanation.

How Can You Automate Your Reviews?

As you see, it’s in your interest to consistently leave guest reviews so they do the same. It also helps you build friendly relationships with your guests and could encourage repeat bookings.

Unfortunately, leaving reviews for your guests is one of those time-consuming tasks, so it’s easier said than done, especially if you’re juggling multiple listings while working a full-time job. That’s why many hosts use gender-neutral review templates instead of drafting a unique response after each stay. That makes the process easier and saves some time.

But the good news is that you can automate your Airbnb host reviews using vacation rental software like Hospitable. Connecting Hospitable to your Airbnb account lets you set up your dashboard, create new review rules, and upload different templates. Our system will use your templates to generate reviews for your guests and publish them on your behalf according to your rule settings.

Automate reviews management

How to write reviews for your airbnb guests.

Airbnb states that reviews must be unbiased, contain relevant information reflecting the actual experience, and follow Airbnb’s content policy. Writing helpful reviews is important, so you should think about what you’d want to know before you welcome someone in your place.

When reviewing your guest, you should

• Be honest and provide a fair assessment of your guest’s stay
• Be professional and respectful and stick to facts
• Make sure to include the guest’s name to make it more personal
• Mention specific details about the guest’s stay, such as communication skills, tidiness, or their observance of house rules
• Highlight positive aspects
• Address any concerns or issues in a constructive manner
• Mention whether you would host them again

5 Positive Airbnb Review Examples

It was my pleasure to host [guest name]! They communicated well, followed the house rules, and even checked out early. I’d be happy to host them again. We had a great experience hosting [guest name]. They were so easy to communicate with and left the place clean and tidy. [Guest name], we’d love to have you stay with us anytime. I had a great time hosting [guest names]. They are very friendly and easy-going people who know how to take great care of other people’s property. We hope to host them again in the future! [Guest name] was a great guest. I just knew that my home was in good hands with them. Any host would be lucky to have them. Looking forward to their next stay! [Guest name] was quiet, organized, and easy to communicate with. On top of that, they left our home spotlessly clean. Welcome back anytime.

What If You Want to Publish a Bad Review for Your Guest

Although having solid Airbnb house rules will help ensure your guests respect your home,  not every stay will be perfect. Unfortunately, you may encounter a guest for whom you want to leave a negative review.

You must share your honest opinion but remain calm and be specific about what they did wrong. Make it clear that you’re unhappy with the guests and don’t want to host them again in the future.

If you use Hospitable, we can help you post honest feedback and protect your listing from negative reviews. If you mark any review as bad, our system will reschedule it to 20 seconds before the review period expires.

Moreover, Hospitable is an all-in-one vacation rental management software that offers comprehensive useful features and can help you put your vacation rental business on autopilot.

All your STR business in one convenient window

3 negative airbnb review examples.

[Guest name] was extremely noisy and disruptive, which made it difficult for the neighbors to get a good night’s sleep. I wouldn’t host this guest again. [Guest name] left the place dirty and untidy. On top of that, I had complaints from my neighbors, saying they were playing thunderous music late at night. I won’t be hosting this guest in the future. [Guest name] was polite initially but did not comply with our house rules, such as no smoking inside, no parties, and no pet policy. I wouldn’t recommend hosting them.

Final Thought

Positive reviews on Airbnb are important because they help increase the credibility and reputation of your listing and attract more guests, which can result in more bookings and more revenue. That’s why you should always review your guests and not be shy about asking them to leave a review for their stay at your rental.

Hopefully, our Airbnb review examples will inspire you to create your review templates, which you can copy and paste and move on with your other tasks. But if you really want to save time, consider automating review management using tools like Hospitable.

If you want more excellent reviews, you should do your best to ensure your guests have a positive experience while staying at your rental. You also need to have a good understanding of how to interact with guests. Check out our article to learn what makes good Airbnb etiquette and how to use it.

Airbnb Review Policy: How Does It Work?

Airbnb community is built on trust between hosts and guests, and reviews are one of the ways to foster it. To help you better understand how the review process works, here we’ll take a closer look at Airbnb Review Policy.

Airbnb Host Reviews & How To Automate Them!

Writing host reviews is not a rocket science. It’s a time-stealer, though. In this article, you will get plenty of useful templates for your reviews. Even better: we’ll teach you to automate the whole process.

About to Get a Bad Review? Here’s What You Need to Do.

Have you ever had one of those guests that just keep nit-picking at everything? These are the types of guests that’ll go out of their way to leave you a bad review. Is there something you can do about it?

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12 Airbnb Guest Review Examples You Need To Use

Reviews are important for any Airbnb host, as they help you secure more bookings and increase your income. However, what many hosts seem to forget about are guest reviews. This is when you leave a review about the people who stayed in your rental property, alerting other hosts about whether they are worth accepting a future booking. 

While you might not want to go through the hassle of leaving Airbnb guest reviews, they are essential for other hosts, and they can also help you in the future when you read reviews of prospective guests yourself. But how do you write a review, whether positive or negative? Well, we have all the examples for you below. 

6 positive Airbnb guest review examples

Mention how they communicated.

Communication is a critical part of any booking process, and it goes both ways. Hosts love a guest who clearly states their needs, expectations, and when they are planning to arrive and leave. So, if your guest has provided you with excellent levels of communication, ensure you mention it in your review. 

"I want to take a moment to commend [guest's name] on their exceptional communication throughout their stay. From the initial booking inquiry to the moment they checked out , they were prompt, clear, and courteous in all our interactions. They informed me of their arrival time and any changes to their plans, making coordinating their check-in a breeze.”

Invite them back to stay

Showing appreciation for your guest isn’t only good for alerting other hosts that they are great to have stayed in your property, but it can also encourage them to come back in the future. By clearly stating the guest is welcome back to stay, you increase the chances of them making another booking with you. 

"I had the absolute pleasure of hosting [guest's name], and I can't wait for them to return! From the moment they arrived, it was clear that they were thoughtful, respectful, and genuinely appreciative of the space. I would be thrilled to have [guest's name] back as a guest in the future and would highly recommend them to any host."

Add a personal touch

Sometimes the guest reviews appear on your own property listing on Airbnb, especially if you reply to a review they left you. It is good to sprinkle in some memorable and personal aspects the guest loved about your property, so you are helping paint a good picture of them for other hosts and creating a positive view of your offerings. 

"I very much enjoyed hosting [guest's name], and I am glad their stay was truly memorable! What stood out the most was their genuine appreciation for the stunning view from the balcony. They mentioned how they spent hours enjoying the sunset and sipping coffee while enjoying the picturesque scenery. It was delightful to see them make the most of the unique features of my property.”

Mention details about the guest

If you’re leaving Airbnb reviews for guests that haven’t stayed at many other Airbnb properties or have little information on their profile, you might want to mention some details about them. This can include things such as their hobbies and interests, the reason why they’re traveling, or their occupation. 

"Hosting [guest's name] was an absolute delight! Their warm and friendly demeanor brightened up the entire place from the moment they arrived. They were adventurous spirits, eager to explore the local culture and cuisine. I was impressed by their genuine curiosity and enthusiasm for immersing themselves in the neighborhood.”

Bring up something that stood out

If you had an especially great experience hosting your guest, you might want to mention exactly what made it so good. Menton, something that stood out about their stay, such as how they communicated, how they left the property in a fantastic condition, or even something unique such as how they cooked you dinner while staying with you. 

"I want to take a moment to highlight what made hosting [guest's name] such a remarkable experience. Throughout their stay, it was evident that they had a true passion for cooking. They utilized the well-equipped kitchen to its fullest potential, creating culinary masterpieces that filled the air with mouth-watering aromas. Their enthusiasm for experimenting with local ingredients and flavors was truly inspiring.”

Talk about exceeding expectations

Sometimes a guest does what is expected of them, and other times they go above and beyond to the point they impress you so much. You can start off or end your review by mentioning how your guest exceeded all expectations and the little extra things they did that made them stand out from the rest. 

"I cannot express enough how impressed I was with [guest's name] during their stay at my Airbnb. From the moment they arrived, they showcased a level of care and consideration that went above and beyond. Not only that, but they also went the extra mile to ensure their comfort, even taking the time to water the plants and leave a small token of appreciation for me.”  

6 negative Airbnb guest review examples

Focus on the details.

You don’t want to be vague when it comes to writing negative guest reviews. This is because if you write something like ‘bad guest,’ it can leave things up to the imagination, and the guest might try to talk their way out of the review to other guests. Ensure you focus on the details and state exactly why you are unhappy. 

"While I strive to provide a positive hosting experience, I regret to say that hosting [guest's name] fell short of my expectations. Despite clear house rules and guidelines, they disregarded them during their stay. Specifically, they consistently left the communal areas in disarray, disregarded quiet hours, and ignored the no-smoking policy.”

Don’t invite them back

You might think a negative review would make it clear you don’t want the guest back to stay with you, but sometimes they don’t always get the message. That’s why you’ll want to explicitly state that you are not happy with the guest and you don’t want them making a booking with you in the future. 

"It is with disappointment that I write this review about [guest's name]. Their stay at my Airbnb was far from satisfactory, and I cannot in good conscience recommend them for future bookings. Throughout their stay, they displayed a lack of respect for the property and disregard for the house rules. It is unfortunate to have had such a negative experience, and I must clarify that [guest's name] is not welcome to stay at my property again."

Be completely honest

It might be a bit frightening to leave a negative review because you don’t want to be too mean. However, you can’t sugarcoat their stay. You should be completely honest throughout the entire review and clarify what things weren’t acceptable and why you don’t want this guest to stay with you again. 

“I have to be honest in my review of [guest's name] as a guest at my Airbnb. It was an incredibly challenging experience hosting them. When they arrived, it became evident that they had little regard for the property or the rules in place. They left the place in complete disarray, with damage to furniture and stains on the carpets that required professional cleaning. Their lack of cleanliness and care for the space was truly disappointing.”

Don’t have any regrets

Give yourself some time to think about what you want to say in the review, and be completely clear throughout the whole thing. You don’t want to word something incorrectly and end up having regrets in the future because you made it sound worse than it is or you made them sound better than they were.

“I write this review with genuine regret and disappointment about hosting [guest's name]. Their stay at my Airbnb was nothing short of a nightmare. They caused extensive damage, including broken furniture and stained carpets, which will require significant repairs and financial investment on my part.”

Remain calm

If the guest left a huge mess in your property or they were incredibly rude over a message, it can be easy to let your emotions get the better of you. However, you must remain calm in your negative review, only stating the facts so that other people who read the review won’t think you’re emotional or too aggressive. 

“[Guest's name] demonstrated a lack of adherence to the house rules, resulting in disruptions to the property and inconvenience to other guests. Their cooperation was limited despite attempts to address the issues and find resolutions. I believe clear communication and understanding are essential in any guest-host relationship, and unfortunately, these aspects were lacking during [guest's name]'s stay.”

Mention how you tried to solve issues

In case any other potential guests see the reviews you left previous guests, you also want to shine a bit of a bright light on yourself. While mentioning the issues you faced with the guest, try and mention briefly how you tried to solve any issues to make the situation a little bit better

“Despite my earnest efforts to address these concerns and find mutually beneficial solutions, communication with [guest's name] proved incredibly difficult. I consistently reached out to them in a respectful and proactive manner, attempting to rectify the situation and ensure their comfort. However, their lack of responsiveness and unwillingness to collaborate hindered the progress.”

How to write an Airbnb guest review

Writing an Airbnb guest review as a host involves providing an honest and fair assessment of your guest's stay while maintaining professionalism and respect. Here are some steps to help you write an effective review:

Start with a warm greeting

Begin the review with a friendly and welcoming tone to set a positive tone for the rest of the review.

Provide specific details  

Mention specific details about your guest's stay that stood out to you. This could include their communication, cleanliness, adherence to house rules , or any special requests they made.

Highlight the positive aspects

Acknowledge the positive aspects of your guest's stay. If they were respectful, easy to communicate with, or left the place in good condition, mention these qualities to balance the review.

Address any concerns or issues

If there were any issues or concerns during the guest's stay, address them in a constructive and factual manner. Be specific about the problem without being overly negative or personal.

Suggest areas for improvement (if necessary)

If there are areas where your guest could improve, offer constructive feedback. Focus on suggestions for future stays rather than criticism.

End on a positive note

Conclude the review on a positive and friendly note. Express your appreciation for their stay and thank them for choosing your Airbnb.

Proofread and revise  

Before submitting the review, proofread it to ensure it is clear, concise, and free of any errors or typos. Make any necessary revisions to maintain a professional and diplomatic tone.

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Airbnb Guest Review Examples - Good and Bad

Airbnb Guest Reviews are great ways for hosts to inform other hosts whether a guest is reliable. However, it might be hard for people to write them, especially if you are someone who does not post reviews online. Airbnb Guest Review Examples can make it way easier to post a review.

Published: Jun 17, 2023 • min read

Reviews are super important nowadays. When buying a product, booking a hotel, or even signing up for a service, we look at the reviews first. This goes for Airbnb as well.

Initially, only guests could write a review on their hosts after staying at their property. This has been a great deal since the beginning, as people tend to look at the reviews and try to avoid the properties that have bad reviews.

However, not only the hosts need to be evaluated by reviews these days, as not all the guests are well-behaved. You might give your property to someone to receive it back very dirty or with something broken. A guest might be rude to you or don't follow the rules. That is when guest reviews become useful.

The problem for some hosts is how to write these reviews or where to start. We will cover the Airbnb Guest Review topic in this post and give you some examples of good and bad reviews so you can use them.

Why are Airbnb Guest Reviews important?

There are many reasons why it is important for a guest to write a review on their guest.

It builds Trust and Transparency

Putting reviews on guests can build trust for you and the guest and transparency across the community. 

Let's say you are a host who uses your time to put personalized reviews on the guests. This will help you be seen more as a trustworthy host dedicated to your job and willing to take an extra step to make the Airbnb community safe. This will result in your name being shown more on different reviews on Airbnb and, potentially, your property being booked more. This is good practice for you to become an Airbnb super host. to become a superhost, you also need to make make sure you have all the Airbnb essentials at your property.

This will also help your fellow hosts to be able to trust their guests. Your reviews can help them know if a guest is trustworthy and reliable to be hosted if the person could cause problems for them. 

Makes Guests more Respectful

As the hosts are renting their property to someone else and would like to see their property not damaged after the rental period ends, guest reviews have helped a lot. Guest reviews were introduced to ensure guests behave respectfully towards the host and the property.

Also, constructive feedback on the behavior of the guests can be an opportunity for them to learn more about the rules of the Airbnb community and become better guests. In contrast, good reviews can help the guest be more welcome in other properties. 

If the guest wants to book the property slightly cheaper or get an Airbnb discount, this might come handier. A host will consider this more if the guest has good reviews.

Note: We added a Feature to our RatePunk browser extension that can help guests ask for a lower price from the guest with only one click, and we have seen 80% success in getting discounts (Screenshot below).

How to Write a Guest Review?

As an Airbnb host, you will come across many different guests. You might like some of them and might not like some of others, but it is always important to stay ethical and try to write your reviews honestly.

Providing details of your good and bad experiences is always a good idea. If you had a good experience, it would be nice to mention what were the good aspects of the guest and the fact that you would accommodate them again in the future.

In contrast and more importantly, it is good to mention why you had a bad experience with a guest in order for future hosts to know what to expect from the guest. 

Write Detailed Guest Reviews

How was the communication.

For some hosts, it is important to know if your communication with guests went smoothly or not.

How was the place after they left?

It is important to consider whether the place was organized after they left. Also, it should be mentioned if something was broken.

Will you host them again?

Answering this simple question can help other hosts a lot in order to understand whether they should accommodate the guest or not.

Write Personalized Guest Reviews

I am sure you will be tempted to write the same reviews for everyone, especially if you are getting many guests staying at your property. But it is definitely going to pay off if you spend a little more time and write reviews that are actually going to add some extra value to the Airbnb community instead of writing a review just for the sake of it.

20 Positive Airbnb Guest Review Samples

• "It was my pleasure to host [name of guest]!" They were wonderful guests who got along nicely, followed the regulations, and left the place spotless. Highly suggested!"
• "It was a pleasure having [Guest's name] as a guest! They were wonderful tenants who were also very respectful of the home. They are always invited to visit again.
• I loved having [name of guest] as a guest. They were respectful and careful, and left the apartment spotless. I'd be more than happy to have them back as guests.
• I think [guest name] would be a wonderful company. They were kind, did everything by the book, and even left a thank-you card. Wonderful to have you here!
• The entire time [Guest's name] were here, they were great. They showed up on time, had clear communication, and respected the area as if it were their own. I'd be happy to have them back as guests.
• "It was a pleasure having [guest's name] as a guest. They were kind, communicative, and thorough in their cleaning of the unit. I would have no issues with having them back as guests.
• It was quite easy to host [name of guest]. They were silent and careful with the space, leaving no trace of their stay. I have no concerns about recommending them to fellow hosts.
• I would highly recommend [Guest's name] as a wonderful host. They left the unit in perfect order and were respectful of the regulations. They are always invited to visit again.
• I had a wonderful time hosting [name of guest]. They were cordial, pleasant, and left no mess behind. I would welcome them back as visitors with open arms.
• It was my pleasure to host [name of guest]. They kept in touch, were kind, and cleaned up after themselves. Any future hosts would do well to host them.
• The time I spent with [name of visitor] was a highlight of my life. They left the home in excellent shape and were polite and responsible. I would gladly have them back as guests.
• "It was a pleasure having [Guest's name] as a guest. They were kind, and cooperative, and left the place in pristine condition. I want to have them back as guests in the near future.
• The best visitor I could have asked for is [name of guest]. They were kind, thoughtful, and respectful of the space. Incredibly suggested!"
• "[Name of Guest] was a remarkable visitor. They responded quickly, followed all the rules, and left the place spotless. They are always invited to visit again.
• It was my delight to have [guest's name] as our guest. They were respectful and conscientious, and left no mess behind. I would strongly suggest having them over.
• It was a pleasure to host [guest's name]. They showed great consideration for the area, were simple to get in touch with, and left no mess behind. I'd be happy to have them back as guests.
• "[Guest's name] was a model tenant who was very respectful of our home. They left the property in immaculate shape and were kind and communicative during their stay. I would suggest them to everyone.
• "It was a pleasure to host [insert guest's name]. They were kind, and thoughtful and left the area spotless. If they wanted to come back, I'd be happy to have them.
• "[visitor's name] was an exceptional visitor who went out of their way to make sure everything went well throughout their stay. They were reliable tenants who kept in touch and left the place spotless. Incredibly suggested!"
• It was my pleasure to host [name of guest].

20 Negative Airbnb Guest Review Samples

• We were hoping for a more positive outcome from our hosting of [guest name], but that did not happen. They had trouble communicating, and they broke numerous of the house rules while they were there.
• The conduct of [guest name] during their stay was really disappointing. They were constantly noisy and disruptive, showing little consideration for the peace and quiet of other visitors.
• Unfortunately, [guest's name] did not respect our property. They made a huge mess and then ran away without answering for it.
• It was difficult to host [guest's name]. Because of their frequent delays, we were unable to respond quickly to their requests.
• It was our experience that [guest name] was rude and unresponsive. They caused annoyance and property damage by disobeying simple directions.
• A lack of concern for personal hygiene was evident during [guest's name]'s stay. They left the flat in a terrible state.
• We were really dissatisfied with [guest's name] dishonesty about the total number of attendees. It caused overcrowding and annoyance to our neighbors.
• "[Name of Guest], unfortunately, did not observe the quiet hours we need. Their loud behavior upset other visitors and ruined the tranquility of our resort.
• We are sad to report that [guest's name] did not respect our house. The furniture was damaged, and they refused to pay for the necessary repairs.
• From the start, it was difficult to have a conversation with [guest's name]. They ignored our emails and failed to keep us informed during their stay.
• We were quite disappointed by [guest's name] since they broke several regulations and did not respect the property or the other visitors staying there.
• "Unfortunately, [guest name], despite our firm no-smoking policy, left a strong stink in the flat. Because of this, we had to spend more money on upkeep and cleaning.
• Unfortunately, the booking procedure was slowed down by complications with [guest name]'s payment. It was also difficult to communicate.
• Overcrowding and discomfort for other residents resulted from [guest's name] inviting uninvited visitors without prior authorization.
• We were really disappointed by [guest name]'s lack of tidiness and respect for our home. They didn't bother to clean up after themselves and left stains on the furniture.
• Several other visitors and the neighbors complained about [guest's name] because they repeatedly broke the rules and made an issue of themselves.
• The comfort of other visitors was negatively impacted by [guest's name]'s conduct, which included late-night partying and disruptions.
• We regret to inform you that [guest's name] consistently failed to lock doors, jeopardizing the safety of both themselves and our other visitors.
• "We were shocked by [guest name]'s failure to inform us of their intended check-out time, which caused unnecessary hassle for our housekeeping staff."
• Unfortunately, [guest's name] did not understand the need to stay inside our property lines. They broke the rules and entered restricted places against our wishes.

You may want to read about:

• How to Avoid Airbnb Service Fees - Tips for Guests and Hosts
• Airbnb Restrictions on Short-Term Rentals Around the World
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Table of Contents

If you are an Airbnb guest, also check out my article discussing the best strategies to find the deals on Airbnb .   This blog post has an accompanying video on my Youtube channel: watch the Airbnb Quick Tip

For some reason, Airbnb hosts and guests really stress about how to write a proper Airbnb review when things don’t go perfectly.

(To completely avoid these situations in the first place, learn how to identify problem Airbnb guests before they book.)

This guide will give you a template to use for all of your future Airbnb experiences, both positive and negative as either a host or guest .

As a refresh, the Airbnb review system is double blinded. The host/guest do not see the review until either both have written a review or one has written a review and 14 days have passed (the time Airbnb allows you to write the review).

You have 48 hours to edit your review unless the other party has already reviewed you or the 14-day time limit passed.

Keep in mind if you travel in a group, you will get the review published on your Airbnb profile even if you didn’t make the reservation, as long as the reserving guest registers your profile as an additional guest.

Airbnb Host: How to write a negative Airbnb review for your guest

It’s important to know that your host review holds quite a bit of weight. Even one negative review to a guest can preclude them from seeing Instant Bookable listings which have selected the following setting:

Regardless, I encourage you to be truthful (and concise!). Don’t be accusatory. If the reservation really was awful, wait a few days before writing the negative Airbnb review. If you want to call added attention to it, incluinde “NEGATIVE REVIEW” at the start.

A lot of hosts avoid putting anything negative in a guest review. If you fall into this category of Airbnb host, then a short review is the same as a negative review .

If I see a guest with a review like ‘good guest’ or ‘checked out timely’ then I assume this is really a negative review from a host who does not want to leave an honest review. I’ve even seen a review like this: ..

Here’s what a covert negative review looks like:

Airbnb Guest: How to write an Airbnb review for your host

This template works for both positive and negative reviews.

First, put your overall star score because Airbnb does not show this for some reason. Then, the length of your stay. Then, list the pros. Then, list the cons. You can add a ‘NOTES’ section at the end if you’d like for suggestions. You can also add in your Instagram name or anything you’re trying to promote (as I did above with my YouTube account). It is as simple as that. This format can also be used by an Airbnb host to review their guest.

Here’s what it looks like on the platform:

Airbnb Host: How to write a positive Airbnb review for your guest

This should be pretty obvious, right? There’s a lot of systems out there (ie Smartbnb ) that will automatically write your guest a generic positive review. This is satisfactory.

I like to include some branding by including the name of my property management company. Just remember to cancel the automation if the guest does not deserve a positive review. And remove your branding if there was a negative experience so the guest is less likely to negatively review you on other platforms.

Airbnb has stated that leaving reviews does not affect your search rank. Still, I recommend leaving reviews, but length and variation make no difference. As a future host, you want to know the guest treated prior hosts’ space with respect, didn’t piss off any neighbors, and didn’t trash their space.

Update: Include your Airbnb’s title in the review for added branding and to get your name out there more (ie. Daniel was a fantastic guest at Super Duper Airbnb Ice House)

An Airbnb gripe and review advice

One thing that really gets on my nerves is Airbnb’s willingness to remove a negative guest review. If you’re an experienced Airbnb host, you’ve probably encountered this. Your review got removed due to a technicality in the terms of service or review guidelines.

They do this because they want as many guests on the site as possible. They know that a guest with a negative review is less likely to get another reservation. They also know that some hosts are overly critical and guests make mistakes (or their friends do) occasionally. Still, very frustrating when you left a negative review that gets removed.

A story…

I checked-in a verbally rude guest who made numerous requests upon entering the listing (I met him in person to walk him inside) and never seem satisfied with my solutions. At the end of his stay, I left him a negative review. In exchange for a late check-out request he made, I asked for a positive review. I felt I was going to get a positive review anyway as I met all of his demands. But, this way I felt I assured myself a positive review and was able to give him a negative review. Well, he complained and Airbnb decided to remove both reviews as they said I had solicited a positive review. If you get in one of these situations, be careful with what you say in the message thread or via text with the guest as it can be used as evidence against you.

Who’s with me on leaving your Airbnb guest (or host) an honest review? Let me know in the comments.

About Danny Rusteen

Starting in 2012, Danny has been an Airbnb employee, Superhost, and Airbnb property manager. Danny lives in Airbnbs (2,000 nights). As a guest, Danny has traveled to 36 countries and sifted through thousands of Airbnb listings, so he knows what makes a listing stand out and how to offer a world-class experience to your guest.  Follow his journey.

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Guest Essay

A.I.-Generated Garbage Is Polluting Our Culture

By Erik Hoel

Mr. Hoel is a neuroscientist and novelist and the author of The Intrinsic Perspective newsletter.

Increasingly, mounds of synthetic A.I.-generated outputs drift across our feeds and our searches. The stakes go far beyond what’s on our screens. The entire culture is becoming affected by A.I.’s runoff, an insidious creep into our most important institutions.

Consider science. Right after the blockbuster release of GPT-4, the latest artificial intelligence model from OpenAI and one of the most advanced in existence, the language of scientific research began to mutate. Especially within the field of A.I. itself.

Adjectives associated with A.I.-generated text have increased in peer reviews of scientific papers about A.I.

Frequency of adjectives per one million words

Commendable

A study published this month examined scientists’ peer reviews — researchers’ official pronouncements on others’ work that form the bedrock of scientific progress — across a number of high-profile and prestigious scientific conferences studying A.I. At one such conference, those peer reviews used the word “meticulous” more than 34 times as often as reviews did the previous year. Use of “commendable” was around 10 times as frequent, and “intricate,” 11 times. Other major conferences showed similar patterns.

Such phrasings are, of course, some of the favorite buzzwords of modern large language models like ChatGPT. In other words, significant numbers of researchers at A.I. conferences were caught handing their peer review of others’ work over to A.I. — or, at minimum, writing them with lots of A.I. assistance. And the closer to the deadline the submitted reviews were received, the more A.I. usage was found in them.

If this makes you uncomfortable — especially given A.I.’s current unreliability — or if you think that maybe it shouldn’t be A.I.s reviewing science but the scientists themselves, those feelings highlight the paradox at the core of this technology: It’s unclear what the ethical line is between scam and regular usage. Some A.I.-generated scams are easy to identify, like the medical journal paper featuring a cartoon rat sporting enormous genitalia. Many others are more insidious, like the mislabeled and hallucinated regulatory pathway described in that same paper — a paper that was peer reviewed as well (perhaps, one might speculate, by another A.I.?).

What about when A.I. is used in one of its intended ways — to assist with writing? Recently, there was an uproar when it became obvious that simple searches of scientific databases returned phrases like “As an A.I. language model” in places where authors relying on A.I. had forgotten to cover their tracks. If the same authors had simply deleted those accidental watermarks, would their use of A.I. to write their papers have been fine?

What’s going on in science is a microcosm of a much bigger problem. Post on social media? Any viral post on X now almost certainly includes A.I.-generated replies, from summaries of the original post to reactions written in ChatGPT’s bland Wikipedia-voice, all to farm for follows. Instagram is filling up with A.I.-generated models, Spotify with A.I.-generated songs. Publish a book? Soon after, on Amazon there will often appear A.I.-generated “workbooks” for sale that supposedly accompany your book (which are incorrect in their content; I know because this happened to me). Top Google search results are now often A.I.-generated images or articles. Major media outlets like Sports Illustrated have been creating A.I.-generated articles attributed to equally fake author profiles. Marketers who sell search engine optimization methods openly brag about using A.I. to create thousands of spammed articles to steal traffic from competitors.

Then there is the growing use of generative A.I. to scale the creation of cheap synthetic videos for children on YouTube. Some example outputs are Lovecraftian horrors, like music videos about parrots in which the birds have eyes within eyes, beaks within beaks, morphing unfathomably while singing in an artificial voice, “The parrot in the tree says hello, hello!” The narratives make no sense, characters appear and disappear randomly, and basic facts like the names of shapes are wrong. After I identified a number of such suspicious channels on my newsletter, The Intrinsic Perspective, Wired found evidence of generative A.I. use in the production pipelines of some accounts with hundreds of thousands or even millions of subscribers.

As a neuroscientist, this worries me. Isn’t it possible that human culture contains within it cognitive micronutrients — things like cohesive sentences, narrations and character continuity — that developing brains need? Einstein supposedly said : “If you want your children to be intelligent, read them fairy tales. If you want them to be very intelligent, read them more fairy tales.” But what happens when a toddler is consuming mostly A.I.-generated dream-slop? We find ourselves in the midst of a vast developmental experiment.

There’s so much synthetic garbage on the internet now that A.I. companies and researchers are themselves worried, not about the health of the culture, but about what’s going to happen with their models. As A.I. capabilities ramped up in 2022, I wrote on the risk of culture’s becoming so inundated with A.I. creations that when future A.I.s are trained, the previous A.I. output will leak into the training set, leading to a future of copies of copies of copies, as content became ever more stereotyped and predictable. In 2023 researchers introduced a technical term for how this risk affected A.I. training: model collapse . In a way, we and these companies are in the same boat, paddling through the same sludge streaming into our cultural ocean.

With that unpleasant analogy in mind, it’s worth looking to what is arguably the clearest historical analogy for our current situation: the environmental movement and climate change. For just as companies and individuals were driven to pollute by the inexorable economics of it, so, too, is A.I.’s cultural pollution driven by a rational decision to fill the internet’s voracious appetite for content as cheaply as possible. While environmental problems are nowhere near solved, there has been undeniable progress that has kept our cities mostly free of smog and our lakes mostly free of sewage. How?

Before any specific policy solution was the acknowledgment that environmental pollution was a problem in need of outside legislation. Influential to this view was a perspective developed in 1968 by Garrett Hardin, a biologist and ecologist. Dr. Hardin emphasized that the problem of pollution was driven by people acting in their own interest, and that therefore “we are locked into a system of ‘fouling our own nest,’ so long as we behave only as independent, rational, free-enterprisers.” He summed up the problem as a “tragedy of the commons.” This framing was instrumental for the environmental movement, which would come to rely on government regulation to do what companies alone could or would not.

Once again we find ourselves enacting a tragedy of the commons: short-term economic self-interest encourages using cheap A.I. content to maximize clicks and views, which in turn pollutes our culture and even weakens our grasp on reality. And so far, major A.I. companies are refusing to pursue advanced ways to identify A.I.’s handiwork — which they could do by adding subtle statistical patterns hidden in word use or in the pixels of images.

A common justification for inaction is that human editors can always fiddle around with whatever patterns are used if they know enough. Yet many of the issues we’re experiencing are not caused by motivated and technically skilled malicious actors; they’re caused mostly by regular users’ not adhering to a line of ethical use so fine as to be nigh nonexistent. Most would be uninterested in advanced countermeasures to statistical patterns enforced into outputs that should, ideally, mark them as A.I.-generated.

That’s why the independent researchers were able to detect A.I. outputs in the peer review system with surprisingly high accuracy: They actually tried. Similarly, right now teachers across the nation have created home-brewed output-side detection methods , like adding hidden requests for patterns of word use to essay prompts that appear only when copied and pasted.

In particular, A.I. companies appear opposed to any patterns baked into their output that can improve A.I.-detection efforts to reasonable levels, perhaps because they fear that enforcing such patterns might interfere with the model’s performance by constraining its outputs too much — although there is no current evidence this is a risk. Despite public pledges to develop more advanced watermarking, it’s increasingly clear that the companies are dragging their feet because it goes against the A.I. industry’s bottom line to have detectable products.

To deal with this corporate refusal to act we need the equivalent of a Clean Air Act: a Clean Internet Act. Perhaps the simplest solution would be to legislatively force advanced watermarking intrinsic to generated outputs, like patterns not easily removable. Just as the 20th century required extensive interventions to protect the shared environment, the 21st century is going to require extensive interventions to protect a different, but equally critical, common resource, one we haven’t noticed up until now since it was never under threat: our shared human culture.

Erik Hoel is a neuroscientist, a novelist and the author of The Intrinsic Perspective newsletter.

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Reviews for a group of guests

Booked a group trip and want to share how things went? Here’s how reviews work when you invite other guests on your trip.

Which guests will be reviewed

Once your Host writes a review , the same review for you will be posted on the other guest profile(s) as well if they’ve accepted your invitation through Airbnb. If the other guests haven’t accepted the invitation, their profile won’t show the review.

If the additional guest is an existing Airbnb user, they need to click  Go to itinerary  in the invitation sent to them to accept. If the additional guest has no Airbnb account, they need to click  Accept trip in the invitation sent to them. 

The review will indicate that it was for a group trip and show the name of the guest who booked the reservation.

Which guests in a group can leave a review

For stays, only the guest who booked the trip will be able to leave a review . For Experiences , all guests can leave a review.

Removing a review for a group trip

If a review is showing on the original guest’s profile, it can’t be hidden from the other guest profile(s). If you are the guest who booked, you can find out more about editing your review or disputing it .

Related articles

How reviews work, host and guest reviews for stays, reviews for experiences.

• Travel News

Airbnb takes another step in improving its cancellation policy

You’d still be wise to get travel insurance

Hurricanes are in but COVID-19 outbreaks are out in Airbnb's new cancellation policy. As part of the company’s ongoing efforts to improve things with travelers, it is introducing updates to its Extenuating Circumstances Policy – including renaming it to the Major Disruptive Events Policy – to better reflect its purpose.

That section will be overhauled to provide cancellation and refund support when major events like natural disasters, government travel restrictions, or weather events impact guests' ability to stay at a location.

Going forward, that shift accomplishes two things. First, it supersedes a host’s booking cancellation policy, thus enabling guests to cancel eligible upcoming and active reservations at the impacted location for a refund; and second, it also allows hosts to cancel reservations without fees and other related consequences.

Breaking that down to real-world situations, the policy will formally apply to foreseeable weather events – like a hurricane during hurricane season – that result in another covered event happening.

For example, if you were going to Florida during hurricane season, and the local government closed the roads or the power was out, you can cancel and receive a refund. Likewise, hosts can cancel without fees and related consequences -- both as long as the bookings are "eligible” reservations.

“The changes to this policy, including its new name, were made to create clarity for our guests and Hosts and ensure it’s meeting the diverse needs of our global community,” Juniper Downs, Airbnb’s head of Community Policy, said.

“Our aim was to clearly explain when the policy applies to a reservation, and to deliver fair and consistent outcomes for our users. These updates also bring the policy in line with industry standards.”

These policy updates come into effect for all reservations taking place on or after June 6, 2024.

Caveats, eligibility, and travel insurance

Airbnb suggested that there’s likely to be a little shakeout while it, guests, and hosts all get to the point where everyone knows what’s supposed to happen in these situations. 

As examples, it gave these three examples:

Limiting coverage to large-scale events at the destination location only to help balance the needs of our entire community. This means that the policy will only apply to reservations where a major disruptive event has impacted the location of the listing. 

Making clear that mid-trip cancellations can be made due to a covered event, with guests receiving a refund for any nights they didn’t stay and without fees and related consequences for hosts.

Reminding hosts that they’re obligated to cancel reservations if their listing is uninhabitable or no longer consistent with what was originally booked by their guest and that they are able to do this without cancellation fees and related consequences.

But, the bottom line appears to be that it’s still the guest’s responsibility to make sure how it impacts them. One of those caveats is the word "eligible" as it applies to a booking. 

ConsumerAffairs asked Airbnb for an explanation of what "eligible" meant and here is their response:

"Reservations outside of the defined area and timeframe may not be eligible, though Hosts may still be able to cancel without adverse consequences if they are unable to host. We continuously monitor these situations and adjust coverage as needed to reflect changing conditions. If you believe this Policy applies to your reservation, please contact us to inquire about eligibility."

The bottom line here is that if you’re going to a destination where there may be some sort of disruption, you should first contact Airbnb to ask what’s covered.

Airbnb goes has far as saying that the second thing is that you might want to consider is travel insurance. “As this cancellation and refund policy is not designed to apply to all types of unexpected issues and emergencies that can impact a trip, guests should consider purchasing travel insurance,” the company said.

Looking to protect what matters most? Get matched with your best security system.

Gary’s main beats for the ConsumerAffairs news team are travel and technology, including the hearing aid industry. (He’s also been a hearing aid user for over 15 years.) Prior to working here, he was a programming consultant for radio and TV stations in some 20 markets around the U.S., as well as a presentation developer for the likes of Jack Daniel's, Procter & Gamble, AT&T, and Columbia University.

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Fire rules for Airbnb owners – how to comply and avoid a fine

N ew fire safety rules took effect in October , forcing many holiday let owners to scramble to install smoke detectors and fire doors. 

Anyone who lets a property for even a single night now needs to create a written fire safety risk assessment – or pay someone else to – before they can take in paying guests. This includes owners using Airbnb and other booking platforms.  

Previously, smaller holiday let businesses, defined as those employing fewer than five staff members, did not have to physically write down their fire assessment, although they were still required to have one. 

Landlords can be forced to close their properties until they’ve been made fire safe or can face hefty fines and up to two years in prison for non-compliance. 

It can be intimidating to take on a fire assessment but the Government has issued step-by-step guidance with illustrated examples to help flat and cottage owners do their own assessments. 

Here, Telegraph Money explains what the new rules mean, how to comply and what could happen if you get it wrong. 

The Government guidance

The Home Office published a fire risk assessment guide for “ small paying-guest accommodation ” owners in March ahead of the new requirements taking effect in October. 

The guide covers the rules introduced under the Government’s fire safety programme and includes a template for a fire risk assessment for flats and two-storey buildings. 

The key tenet of the guidance is the means of escape in case of a fire. This means you need to think about how a guest would get out if there was a fire in a bedroom, or a kitchen, and consider how fires might be started. The route should be kept clear and this should be checked daily.  

The guidelines say that there should be no candles given to paying guests, and that owners should install interlinked smoke detectors in all bedrooms, corridors, staircases, dining rooms and lounges. Heat detectors should be installed in kitchens.

Alarms should be connected to the mains electricity supply but have tamper-proof batteries in case of blackouts. They need to be loud enough to wake someone in a deep sleep and should be tested weekly. 

Doors should not require a key to open from inside, and homeowners should make sure that any escape routes are lined with fire doors which take more than 30 minutes to burn. For bathroom, toilet and cupboards, non-fire proof doors are acceptable. 

Guests should be instructed to close doors while sleeping, and front doors should be self-closing. You should check each week that doors are closing properly and that they can be easily opened. 

Night lights should be provided on staircases or rechargeable torches left in guest rooms, although the exact measures expected vary from home to home.

Alarm and fire detection systems should be serviced every six months, and escape lighting once a year.

Although guests should not be expected to fight fires themselves, fire blankets and extinguishers should be provided near the kitchen. 

Furniture should be compliant with the amended Furniture and Furnishings (Fire) (Safety) Regulations 1988. This will usually be indicated by a label on the item itself.  

Fire hazards include smoking, arson, heaters and electrical goods and kitchens, so any assessment should consider how to reduce these risks. Dangerous substances, such as petrol, and large piles of rubbish can also increase the chance of a fire breaking out, and should not be kept inside. 

For a one-bedroom studio apartment that is rented out, the front door is expected to be a fire door, and a smoke alarm should be installed, according to the Home Office’s examples.

For a two-bedroom flat with an entrance hall, two smoke detectors and a heat detector should be installed, depending on the flat’s layout. The front door should also be a fire door, in order to protect the planned 30-minute escape route. 

Extra guidance is expected to be published when the rules come into force next month.

The 38-page document also points to other sources of information for hosts that are worried about becoming compliant, such as Fireengland.uk and VisitEngland. 

Are you a competent person? 

Assessments need to be carried out by a “competent person”, and it is the duty of the “Responsible Person” – the landlord or owner – to make sure this is the case.

While a competent person does not need to have any specific qualifications, they do need to understand all the relevant legislation. 

They will also need to have appropriate training in the general principles of fire safety and an understanding of how people react to fires.  

A competent person will be able to identify fire hazards and risks and put in place mitigating measures in order to improve safety. 

Simon Tudor, a fire safety expert and founder of London Fire Consultants, said only the simplest properties should be assessed by the owner. 

“Seek professional advice if at any point you feel unsure about what you are doing,” he explains.  

“What you are aiming to do is not just tick the boxes on the report but to protect the building from fire.”

When looking for consultants, you should check that they are covered by a professional body registration scheme and that they have third party accreditation by a UKAS accredited body. The Fire Sector Federation publishes guidance on choosing a good assessor. 

Be wary, fire safety consulting is not a regulated industry – so anyone can set up as if they are an expert, without any training or qualifications.

You can ask for references from previous clients to ensure the assessor has experience with the type of property they’re inspecting. As with building works, don’t forget to obtain a range of alternative quotes to ensure that you are choosing the best possible assessor. 

For small holiday lets, it should cost between £100 and £200 for a consultation. It is a good idea to make sure that the scope of the work is agreed in advance and in writing. 

You should keep a record of all inspections carried out on the property and the recommendations that were made by the assessor. For the most complicated properties you may need to employ a qualified engineer with experience in fire safety. 

Doing the assessment 

If you have decided to do the assessment yourself, following the template provided in the Government advice on paying guest accommodation is a good first step when considering how to start. 

Questions include whether electrical installations have been inspected within the last five years and whether they are regularly tested. 

The assessment requires that gas appliances are checked every year and portable heaters should also be inspected regularly. 

Escape routes should be kept clear and the walls and structures protecting the stairway in a multi-story home should be fire-resistant, as should doors leading to an escape route. This is called compartmentation, and allows owners to temporarily “close off” fires if they break out. 

Artificial lighting should be installed along escape routes for guests unfamiliar with the layout of the home, especially on steep staircases and in tight spaces. 

Hosts will need to fill out an action plan at the end of the assessment of measures they will introduce to improve fire prevention and protection. 

Alternatively, owners can use a five-step framework, first considering fire hazards, then people at risk, before evaluating and implementing actions. 

Hosts should then record their findings and train staff accordingly, and regularly review the policies. 

London Fire Consultants’ Mr Tudor says that risk assessments break down fire safety into several different factors, all of which need to be considered. 

“The fire risk assessments are comprehensive, looking at various aspects, and it’s broken down into the physical fire measures that are in the building, broken down into passive and active,” he explains. 

“Passive would be compartmentation, that’s there all the time, and active would be protection, your fire extinguishers and fire blankets. 

“The report would look at how the building is managed as well, for fire safety.” 

If you are the “responsible person” for a building which is not a domestic home, you also have a number of duties under Section 156 of the Building Safety Act 2022 to consider. 

Not only must the fire risk assessment be a complete written account, you must also record the names of any consultants you employ to carry out the assessment. 

You will need to contact any other responsible people in the property and share your contact details, including a UK-based address with them. 

If you sell or employ someone to manage the building, you will need to pass on all the relevant information about fire precautions to them at the time. 

What happens if you are in breach of the rules?

Non-compliant holiday lets could be shut down and the owners fined (an unlimited amount) or imprisoned for up to two years if inspections by fire services find that they’ve broken the rules, which are part of the third phase of the Home Office’s fire safety reform programme.

Take it seriously

It might seem like a boring chore, but having a written fire safety assessment will become a requirement for anyone letting out a room to paying guests – even if it’s only for a night. 

Mr Tudor says owners should be well aware of the potential dangers of not doing a fire risk assessment and that doing one could save their business. 

“Understand the severity of and the impacts of a fire if you get it wrong. It isn’t just ticking boxes, if it does go wrong, the consequences can be loss of life, and the implications are up to two years in prison and an unlimited fine,” the fire expert says.  

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• How To's & Quick Tips

If You Have a Home to Rent Out, Here’s How Much You Can Earn as an Airbnb Host

Is airbnb profitable for hosts it can be, but it depends on several factors—some of which are out of the host’s control..

By Meghan Wentland | Published Mar 27, 2024 2:39 PM

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Photo: istockphoto.com

Q: My family has a second home in a desirable location, and we have been discussing whether or not to become Airbnb hosts to rent the home when we are not using it. But start-up costs seem like they could be high, and we’re not sure whether it’s worth the trouble. How much can an Airbnb host actually make? 

A: This is a common question for people to have about the best vacation rental sites such as Airbnb and Vrbo , largely because the internet is full of wild success stories. However, there are also plenty of woeful tales of short-term rental hosts who couldn’t find bookings or whose guests trashed their homes. It’s hard to gauge exactly how much profit an individual Airbnb host will make, because Airbnb profitability depends on many factors: location, market rates, the current state of the property, the maintenance and upkeep costs, and a number of other considerations. That said, a solid assessment of how each of these factors relates to the potential property listing can make it easier to estimate how much an aspiring host could earn when starting an Airbnb business. There are also some steps they can take to maximize their earnings.

• Ready to become an Airbnb host? See what Airbnb can offer you .

Greg Davis is the senior vice president of owner growth at Evolve , a vacation rental management company with headquarters in Denver, Colorado. When it comes to maximizing earning potential, Davis advises against cutting corners to save money in the beginning. “When you’re just getting started with vacation rental, it can be tempting to skimp on some items to spare up-front costs,” he says. “But it’s more than possible to create an attractive rental property that taps into your highest income potential while avoiding overspending.”

Airbnb hosts make an average income of $924 per month by renting out their property.

While there’s an enormous variation, the Airbnb average income is approximately $924 per month. This includes all manner of Airbnb hosts—those who rent out their whole property and those who rent out a room or shared home; those in high-demand areas and those in towns without huge attractions nearby; and those who rent all year as opposed to those who rent for specified times. Considering how high and low Airbnb revenues can go, the average of $924 per month suggests that there is certainly money to be made: Almost half of all hosts make more than $500 per month. In some of the highest-earning cities, the average annual Airbnb earnings can be as much as $20,619.

This is part of the draw that many people with extra space feel when considering becoming an Airbnb host . And one of the advantages is certainly the passive aspect of Airbnb income that comes from hosting. While Airbnb start-up costs can be significant and regular maintenance work can eat into profits, most of the earning happens without the host working regular hours. However, maximizing that passive income requires hosts to make some careful choices at the outset, as well as making good decisions as the rental bookings begin.

Earnings can vary dramatically depending on the type of property and its geographic location.

Geographically, warm-weather states tend to boast the highest average Airbnb income. While snow-capped mountains are a huge draw in northern climates in the winter, their season is limited—many ski areas transition to water parks and offer gondola rides in the summer months to try to keep the tourists coming, but they just don’t have the year-round draw of sunny coastlines where people can escape from home any time of year. Southern and warm coastal areas can offer more nights for bookings in great weather, and consistent bookings equal higher profits from the best rental listing sites . Areas with commercial, natural, or tourist attractions can also pull in more nights booked. Lowest on the earnings scale are locations without obvious attractions or very limited seasons. Hosts can still make a fine profit in those areas, especially if there’s a specific seasonal attraction or the property is located near a city that hosts frequent conventions, but they won’t have the same level of profit that is generated by year-round tourism.

Even within an in-demand area, location makes a difference when it comes to making money with Airbnb. Airbnb clients are internet-savvy: they know how to check the crime rate in the neighborhood where a listing is located, and to see what types of amenities, such as restaurants, shopping, and public transit, are located nearby. Awareness of the setting of the Airbnb for owners of existing properties enables the host to find ways to offset any negative elements, such as adding security features to the home or adjusting lighting and landscaping to make the home more inviting and secure. Guests may also compare listings on Airbnb vs. Vrbo , and with this additional competition, hosts will want to make sure their property listing stands out.

Airbnb listings in areas with high short-term rental demand and relatively low housing costs tend to have the highest profits.

In general, the highest-earning vacation rentals are located in areas that attract tourists year-round and have moderately or affordably priced housing. Private room rentals tend to do best in smaller cities where rents are lower. The balance of the cost to purchase and maintain the property against the potential rental charges increases the profits when the area is attractive enough to draw a higher rental fee (especially when traditional hotels in the area are costly) but the mortgages and taxes on the property are lower.

Airbnb hosts can expect higher profits during peak seasons and over holiday weekends.

Strategic pricing is a huge component of profiting from an Airbnb listing. Rather than charging the same amount for every night of the year, a smart host uses online tools or simply surfs listings themselves to examine seasonal trends. If the Airbnb is close to a major college or university, the owner can increase the rate for move-in weekend, family weekend, and graduation, along with when any big football games are scheduled. If the property is close to a large concert venue, hosts will want to keep an eye on ticket sales for the concerts that fans will travel to see; those are weekends when people will pay more for a nearby location.

Property owners can charge higher nightly rates when local tourist attractions are busiest, and reduce rates during slow periods and midweek, when the lower rate will make the property more attractive to the smaller number of guests looking for a place to stay. Achieving this balance can be tricky: Hosts don’t want to price themselves so high that they’re skipped over by guests who can find similar lodgings for less, but they also don’t want to miss out on higher Airbnb profit periods.

Listings with high occupancy rates and positive guest reviews are more likely to make a profit.

High-quality pictures of the property are important because guests will be able to see themselves sunning on the balcony or curled on the comfy couch in front of a fire. But what they really want to see is how often other guests choose a particular listing and how they feel about their stay. These two items—the percentage of time the listing is booked and the reviews previous guests leave—are two of the most influential aspects of the listing.

According to Davis, “Data shows having at least 6 months of available booking dates per year is key to a rental’s success—and blocking just 3 months of your calendar could result in 28 percent less annual revenue, with that loss growing as your blocks increase.”

Guests can be pretty ruthless when they’re writing from the safety of their own home with no real obligation to the host. If they’ve liked their stay, they’re more likely to post positive reviews in hopes that they will be welcomed back. But guests who haven’t had a great experience will be honest, and guests with an axe to grind can be downright unfair, and those negative reviews can have a strong effect on potential guests.

There’s not a lot that hosts can do to prevent poor reviews other than to work hard at consistently providing what the listing offers. Responsive hosts who are available to address problems immediately (or who hire one of the best Airbnb management companies to handle such problems on their behalf) are more likely to keep their reviews positive. Airbnb does allow hosts to post public responses to reviews, so hosts can offset the potential damage of a negative review by posting a helpful reply explaining their side of the story. Taking any and all steps to make sure the property is what the guests are expecting and that their needs are met promptly will help protect ratings. So much of a rating comes from whether or not the guests’ expectations have been met, so investing in a few extra amenities can go a long way toward helping guests feel cared for, even if something goes wrong.

“Treating your guests to five-star hospitality is one of the best things you can do to make your investment worth it,” advises Davis. “Feeling cared for in your rental can encourage positive reviews, which can boost your property’s visibility and potential for more bookings, as research shows 81 percent of guests consider reviews before booking. The more positive reviews you collect, the stronger your online reputation becomes, allowing for improved profitability over time.”

Hosts will need to determine their operating costs to get a clearer picture of their estimated income.

Once a listing is up and running, the host will need to determine their operating costs to see how much of their earnings they’ll need to spend on maintaining the property. Many municipalities require short-term rental owners to obtain a business license, and many have a separate tax structure for short-term rentals on top of regular property taxes. Hosts will also want to budget for coverage from one of the best insurance companies for Airbnb hosts (such as Steadily ); short-term rental properties are excluded from most homeowners and landlord insurance policies, so hosts will want to protect their property with vacation rental insurance in addition to the damage protection that Airbnb provides. Basic utilities such as Wi-Fi, electricity, gas, and water and sewer service must be covered each month as well.

One of the most significant costs of maintaining an Airbnb is the cleaning cost. It only takes one bad review that mentions dirty bedrooms, bathrooms, or kitchens to drive other potential guests away, so cleaning has to be done regularly and rigorously. The host can handle this job themselves, but many contract with a cleaning service to take care of this task, which adds to the operating costs. Airbnb hosts can add a cleaning fee to their listing, which can offset the cleaning costs. However, hosts will want to review other listings in the area to see how much hosts are charging for cleaning. Although a lower rent is attractive, being the only property in the area to tack on the cleaning fee can deter renters.

Other operating expenses include updating furniture and decor, adding extra amenities, and including technology to make the Airbnb more competitive with other properties in the area. Hosts will want to regularly stock the home with paper products, cleaning products, toiletries, and kitchen basics. Guests comparing Airbnb vs. hotel stays understand that Airbnbs are not hotel rooms, so they aren’t expecting daily maid services, but they’re more likely to leave favorable reviews when there are extra toiletries and toothbrushes in the cabinet and tea bags and coffee pods in the kitchen.

Finally, extra amenities can help make an Airbnb listing stand out. Stocking equipment for anticipated activities, such as sleds, kayaks, bikes and other sporting equipment, beach chairs, coolers, and umbrellas, can enhance a guest’s experience during their stay. A closet full of board games or a video game system can turn a disappointing rainy day into a fun family afternoon.

Davis advises hosts to study the amenities that travelers to the area seek out to help determine which amenities to supply. While catering to local interest is key, Davis also explains that there are some features that will always attract guests, regardless of the locale. “Our data shows properties with hot tubs, for instance, tend to see 29 percent more bookings throughout the year than those without,” he says. Identifying these types of amenities can help hosts choose where to spend their money to increase profitability.

Property owners will also want to familiarize themselves with Airbnb host fees.

Airbnb works by charging Airbnb fees such as a service fee, which offsets the company’s costs for management and customer service. This fee can be paid by the host, in which case it’s deducted from the guest’s payment before the host receives their payout, or split between the host and the guest. If the host covers the whole fee, it’s not actually an expenditure or amount the host has to budget to pay up front, but it does subtract from the bottom line in the payout.

When comparing Airbnb vs. Vrbo for hosts , property owners will want to note that Airbnb offers two different pricing structures (split-fee and host-only), whereas Vrbo only offers a pay-per-booking plan, which can make service fees harder to estimate.

Hosts can estimate their Airbnb earnings using an online calculator.

There are several online calculators available to help hosts estimate their potential earnings. Property owners will need to enter basic information about the property, including the location, type of listing, and number of guests who can be accommodated. The calculator will then gather local booking data from Airbnb and several of the best Airbnb alternatives . Factors that the calculator may consider include nearby occupancy rates and average nightly rates to estimate how a potential listing would fare. A calculator can’t take everything into account because it can’t see the property’s specific features that could impact its appeal to potential guests; however, it can provide a solid estimate for hosts to work from.

Sources: Earnest , SmartAsset

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