how to write a review for restaurant

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30+ Good Restaurant Review Examples to Copy & Paste

Having good restaurant reviews is crucial these days. It is not just making our decision to pick one easier, it is also helping the restaurant be more successful. You can quickly copy and paste these good restaurant review examples, publish them on Facebook , Yelp or other rating platform and help the restaurant get higher ratings and more customers.

When the online review system was introduced, restaurants and other businesses as well improved their quality and service in order to gain more positive feedbacks from guests. Restaurant owners are now going an extra mile to satisfy their clients. By adding free dessert, “on the house” drink, and extra politeness are some of the new features that are helping them get good reviews for their restaurant. We always try our best not to forget to write review, especially when we are satisfied from the service and food in a small family owned restaurant , but sometimes can be a pressure. So, we decided to make this list with good restaurant review examples that you can copy and paste to help you speed up the process and help their business.

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• See also: Having good restaurant reviews is crucial

Good Restaurant Review Examples

LEGEND for Good restaurant review examples: – Restaurant name – ( RN ) – City name – ( CN ) – Food name – ( FN )

1. This cozy restaurant has left the best impressions! Hospitable hosts, delicious dishes, beautiful presentation, wide wine list and wonderful dessert. I recommend to everyone! I would like to come back here again and again.

2 . First time in ( RN ) and YOU have to go! It’s the cutest little spot with amazing food. The ( FN ) is to die for. IT WAS FIRE!! The service we received was so amazing and we will definitely be back again. They made us feel welcomed and gave us an amazing experience.

3 . It’s a great experience. The ambiance is very welcoming and charming. Amazing wines, food and service. Staff are extremely knowledgeable and make great recommendations.

4 . This place is great! Atmosphere is chill and cool but the staff is also really friendly. They know what they’re doing and what they’re talking about, and you can tell making the customers happy is their main priority. Food is pretty good, some italian classics and some twists, and for their prices it’s 100% worth it.

5 . Do yourself a favor and visit this lovely restaurant in ( CN ). The service is unmatched. The staff truly cares about your experience. The food is absolutely amazing – everything we tasted melted in other mouths. Absolutely the best meal we had while in ( CN ). Highly recommend!

6 . When we think about celebrations, ( RN ) is always our first option and it never disappoints. From the starter to the dessert the quality and tastes of everything was outstanding, my ( FN ), ( FN ), ( FN ) might have been the best meal I have ever been served. Service was delightful and very professional. 10/10

7 . I have to say, I enjoyed every single bite of the meal in ( RN ). I had a 3 course meal, with a couple of beers. Considering the quality, the price is reasonable. Ideal for those who want a romantic night out. There was also plenty of room for bigger groups.

8 . Excellent food. Menu is extensive and seasonal to a particularly high standard. Definitely fine dining. It can be expensive but worth it and they do different deals on different nights so it’s worth checking them out before you book. Highly recommended.

9 . This is my absolute favorite restaurant in ( CN ). The food is always fantastic and no matter what I order I am always delighted with my meal! Servers are also great and always efficient, happy and polite. Can’t wait to return and wouldn’t hesitate to recommend to anyone looking for somewhere to eat in ( CN )

More Good Restaurant Review Examples on the next page

A restaurant review

Learn how to write a restaurant review.

Do the preparation task first. Then read the text and tips and do the exercises.

Preparation

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Vega, New York

Reviewed yesterday

Great mains, pity about the chips

Came for lunch with my sister. We loved our Thai-style mains which were amazing with lots of flavour, very impressive for a vegetarian restaurant.

But the service was below average and the chips were too terrible to finish.

When we arrived at 1.40, we had to wait 20 minutes while they got our table ready. OK, so we didn't have a reservation, but the restaurant was only half full. There was no reason to make us wait at all.

We ordered the chips as a side dish and they looked delicious. But, when we tasted them, they were overcooked and swimming in oil so we left most of them. We expected a lot more for $10!

When the waiter asked if everything was ok, we said we really didn't like the chips and he said 'That's funny, I love them' and that was it. He didn't offer us anything else or take them off our bill. Also, when we didn't leave a tip, he looked annoyed.

I was really excited about visiting Vega, and the mains were just fantastic, but the rest of the experience was really disappointing.

• Use an informal or semi-formal style.
• In the title, give the main idea or opinion.
• Write about the important parts of the experience, not every detail.
• Organise your ideas into paragraphs.
• Write about the good and the bad.

Have you ever had a bad meal in a restaurant?

Language level

not really afortunalety !!!

• Log in or register to post comments

Delicious food, shame about service.

Me and my family came for dinner. We loved our  Butterfly Burger mains, which were so amazing and tasted so good!

However, the service was quite slow and not the best experience.

We had to wait for the table for around thirty minutes after we got there.

The price was too expensive, costing a whooping £11.50 for just the burger, and that doesn’t include any drinks.

I would recommend if you like delicious food, I would give it 4 stars.

I loved the mains, but the side order was oily. Me and my sister, we had to wait for at least 30 minutes, we knew that we don't have a reservation, but there were just 5 costumers. The service was good, but the side order was swimming in oil. 

Recently we visited an spanish restaurant where in theory offered a good meat dishes.

I asked for a ribeye medium rare, but they brought the meat rare.  I ate the meat thinking that at the end the flavour would be great but it didn't.

I have one situation,when I went to the cafe and I order cheese cakes,but when waiteress put me my dish I saw that the plate has finger marks and I asked that she take me new one,replace meal.After I had new dish and I was very satisfade myself that not agree for less.

I had a bad experience with one cafe. I came with my sister and we ordered coffee, green tea and some desserts. Staff was not friendly and looked to us annoyed. When drinks arrived my sister try a green tea and it was so bad. It taste like a cheapest green tea in the world in my opinion. But price was too expensive for one cup of regular green tea. Coffe and desserts also was not very tasty. Staff saw we are not satisfied with food and they was just didnt care. I was shoked about it because its very popular mains cafe in my city. I leave a negative respond in google maps, cause i never had such a bad expirience

The last week I tried a cute coffee shop near my house. I think is my favorite place to get a coffee and peace time. First, the place was very nice with fall decorations. Second, the service was kind and fast, they explained me so clear somethings about the menu. Also, the food arrived really fast and the Chef walked to my table to give my food (I felt so special). Finally when I check the bill, I was in shock because was cheap. It was best bacon Sandwich I have ever eaten!

A good recommendation doesn't become a good meal! I can't say I have had a bad meal in any restaurant but I had a bad experience in a one Michelin Star Restaurant recommended by a good friend. That day, enjoying a walk around where the restaurant were located, my husband and I decided to ask for a reservation that night, but the chef told us it where all fully booked. Well, hours later, when we where going home, we saw the restaurant almost empty and we came in to ask why he told us they were all booked. The chef, invited us very annoyingly to leave the restaurant without any explanation. Next day in restaurant's web we leave a review saying what happend. The chef answered us in the same arrogant attitude, without any acceptable explanation.

I went with my sister, my mom, and my uncle to an ice cream place; it was great inside, Mario and Luigi drew and a lot of decorations, so we sat, but we needed to wait for 30 minutes there without any attention, so we decided to left the site, the person that was working there asked us why we were leaving the place, but we didn´t say anything and we went off that place without a word.

Mexico restaurant, Fukuoka

The interior design is great, the food and service are terrible. When I visited Fukuoka city with my girlfriend for the first time, we tried Mexican food for the first time in our lives. We both thought the restaurant looked great and its dishes must be delicious. So we ordered 4 dishes, and all looked so cheap even though they were expensive. I think they use instant food, instead of cooking real dishes. They also took table fees and service fees too. I don't think it is reasonable to take such a fee.

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How to Write an Online Restaurant Review Without Being a Jerk

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The world of dining and drinking is an obstacle course wrapped in a labyrinth wrapped in a logic puzzle — it’s full of pitfalls, gray areas, and bewildering questions that really shouldn’t even be questions (How do I find the bathroom?) and yet, somehow, are. Fortunately, your friends at Eater are here to help: Life Coach is a series of simple guides to the arcane rituals of modern dining. Have a question or a quandary you’d like us to tackle? Drop Life Coach a line .

Reading reviews before plunking down cash for a purchase has become practically mandatory, whether it’s for an air fryer or an SUV. You likely scour Amazon reviews for the best cheap wireless headphones, consult the Wirecutter on the best immersion blender, scope out hotels on TripAdvisor, or scroll through Yelp before deciding which local pizzeria to order from. Intrepid diners are particularly enthusiastic about checking out reviews for new restaurants, with consumer surveys indicating that 91 percent of people read online reviews for local businesses at least occasionally — because unlike a crappy pair of headphones, a bad meal can’t be returned.

But as anyone who’s spent time scouring restaurant reviews on Google, Yelp, Foursquare, or TripAdvisor knows, not all user-generated reviews are created equal: As Lifehacker notes , “The rule with sites like Yelp is to take the general sentiment of the reviews with the understanding that the strangely glowing ones are probably staff or management, while the particularly nasty and vitriolic ones are probably self-entitled people who like to hear themselves complain.” Actually useful reviews fall somewhere in the middle, uncolored by vested interest in the restaurant’s success or failure and painting a relatively objective opinion of the diner’s experience.

Whether it’s a five-star Google review for a new coffee shop or a one-star Yelp evaluation for a neighborhood restaurant that’s gone to hell under new management, chances are you’ve posted at least one online restaurant review in your internet career (and probably will again). Rather than contributing to the endless sea of bad reviews out there that suffer from a lack of useful details, a palpable sense of entitlement (i.e., “Food and staff was great but was my birthday and I didn’t get a free dessert. One star!”), or just plain mean-spiritedness, do your part to make the internet a slightly better place and write one that’s worth reading by keeping a few simple guidelines in mind.

Don’t announce yourself as a reviewer.

Professional restaurant critics typically remain anonymous when they dine out for reviews, and you should, too. Announcing yourself as a Yelper implies you expect special treatment, and that’s the kind of entitled attitude that spurred South Park to skewer Yelp reviewers in a legendary 2016 episode. Also, if you tell the staff you’re a reviewer and do get preferential treatment (better service, more carefully cooked food, bigger portions, etc.) then your review won’t reflect the typical experience someone can expect to have at that restaurant, therefore defeating the whole purpose of writing a review in the first place. (You’re writing this review to give the restaurant feedback and help your fellow diners decide where to best spend their hard-earned money and not to boost your own ego, right? Right? )

Consider your implicit bias.

When it comes to reviewing restaurants and food from cultures that are not your own, be mindful. No one’s saying you can’t have strong feelings about tacos if you’re not Mexican, but be wary of using terms like “authentic” and “hole in the wall.” According to a recent study of 20,000 Yelp reviews of NYC restaurants, non-European cuisines, particularly Chinese and Mexican, are judged more heavily on their “authenticity” — which is typically associated with qualities like cheap prices and plastic stools, “build[ing] an authenticity trap where reviews reinforce harmful stereotypes that then become nearly impossible for restaurateurs to shake off.” (Other studies indicate that this kind of casual racism also makes people more likely to think they received food poisoning from non-European restaurants , despite the fact that it’s notoriously difficult to pin down the source of foodborne illnesses.)

In addition to avoiding propping up the “authenticity” trap, if it’s a cuisine you’re unfamiliar with, consider doing the tiniest bit of research before criticizing it. Saying “The meat in my pho had a lot of chewy gristle” when it was actually the beef tendon stated on the menu makes you look like a jerk, and you’re also missing an opportunity to expand your own culinary horizons.

Be specific and detailed with your feedback — positive or negative.

General statements like “The food was awesome!!” or “The steak sucked” aren’t particularly helpful to a reader, nor are they helpful to a restaurant owner who might be reading their reviews in search of actionable feedback. Unless it’s, say, a walk-up window or a takeout-only spot, aim to cover the three big points — food, service, and ambience — and be specific about what you liked (and what you didn’t): Say the pizza had plenty of toppings and a nice crispy crust, or that your server was friendly and attentive, or that the playlist sucked because it had too much Nickelback.

Also, don’t write a review of a place you went a year ago just to up your review count in pursuit of some sort of imaginary online clout. Reviews that say things like, “Went here a few months ago, don’t really remember specifics but food was okay, staff sucked” are surprisingly common and are useful to precisely no one.

Don’t take free food in exchange for leaving a good review.

Besides being against most review sites’ terms of service, accepting free food in exchange for leaving a good review and not disclosing it is actually a violation of Federal Trade Commission guidelines . Sure, the odds of getting busted for a review you wrote about a local burger spot in exchange for a free order of cheese fries are close to zero, but if you suffer from typical millennial anxiety, it’s just one more thing to keep you awake at night.

Before leaving a bad review, give the restaurant a chance to make it right.

Don’t post a negative review over something like food that came out cold, overcooked steak, or a flat glass of prosecco without first attempting to address it with the staff. Restaurants want you to be satisfied — give them a chance. No, it is not your job to only write glowing reviews of restaurants. You’re (probably) not a PR person or a marketing shill. But it is your civic duty to not trash someone’s business just for the hell of it. And wouldn’t you prefer having a good dining experience over racing home to gleefully write a one-star review? (Hopefully.)

Also, definitely don’t write a bad review while you’re still at the restaurant in lieu of talking to a manager about an issue that may have arisen, whether it’s a rude server or a cockroach. This sounds ridiculous, but it happens more than you’d think — especially on Yelp.

And if the restaurant makes it right, reconsider that one-star review: Say your steak arrived overcooked, but the server promptly whisked it away and returned with a proper med-rare specimen, or your soup was oversalted, but the manager took it off your bill. Restaurants are complex operations and mistakes happen — what’s really important is whether the staff resolved the issue when you brought it to their attention.

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Vera is a Senior Content Writer at a Singaporean lifestyle publication, ConfirmGood where she covers stories on all things food, lifestyle, and perspectives.

Throughout my career as a content writer at various lifestyle publications in Singapore , many a time have I been tasked to write a review for a restaurant .

A review of a restaurant is incredibly important to the business. Given that 94% of diners refer to reviews before making a decision to eat somewhere, the power reviews have to sway the consumer’s decision is immense.

Having been in this profession for a while now, I can safely say that I’ve seen my fair share of good and bad examples of restaurant reviews. And boy, do I have something to say!

But before I go into the details, let’s start with the basics. How should you structure your restaurant review article?

Restaurant review format

1) lay the table.

Just as how you’d set up the table in preparation for every meal, you need to set up your article in preparation for your readers’ eyes.

Provide some background information about the restaurant, its owner(s), and what it specializes in. Check out the opening paragraph of our Carne Burgers Singapore Review : 

The reader is immediately hit with some key facts that establishes the restaurant as a reputable business. If a sustainability-focused restaurant run by a Michelin star chef doesn’t entice you, I don’t know what does.

A well-written introduction is essential as a hook to capture your reader’s attention right from the being and keep them engaged til the end of your review.

2) Start serving your mains

Now that you’ve invited your readers to the table, it’s time to show them what the restaurant has to offer.

A majority of the body of your restaurant review should showcase the best dishes the establishment has to offer. Check out what we showcased in our Seoul Garden a la carte menu review .

As a buffet restaurant, Seoul Garden has a wide selection of cooked and uncooked food items on its menu. But we only featured the most popular and best-looking items. And these are the Wagyu Picanha and Salmon slices.

You should always feature the best items that the owner wants to feature and take good pictures of them ot feature in your restaurant review. The first impression always counts 👀

Some things that should be in in this part of your review include what the dishes are, why you ordered them, and what makes them great. Describe the sight , smell , flavours , and texture of the dishes you’re reviewing. You’ll be surprised by how effective these descriptive paragraphs can be in selling the restaurant.

Quick tip 💡 Prepare an arsenal of words you can use to describe food so you can easily pull them out to use in your article.

3) Wrapping things up

End off by summarizing why you enjoyed (or did not enjoy) the food. I’d strongly recommend adding some quirky final thoughts to leave your readers with a cute aftertaste. 

You can look at what I wrote for my review on Restaurant Salt.

Tips on writing great restaurant reviews

1) learn from the best restaurant review sites.

As with learning any new skill, look at what others have already done. 

A great source of restaurant reviews are lifestyle publications. They are generally divided into different sections like travel, finance, and food. ConfirmGood’s food blog showcases some of the best places to it in Singapore.

Check out the various articles we’ve put out to learn how to write great restaurant reviews. Learn the vocabulary, structure, and writing style.

2) Look at Tripadvisor and Google restaurant reviews

This one may come as a surprise to some of you. Why would you want to refer to reviews left behind by random people? After all, these aren’t professional food writers . What’s there to learn from?

If you take a look at the list of reviews you see on such sites, you’ll notice that some of these reviews are exceptionally well written. You can pick up pretty useful vocabulary from them. I guess some people really take writing reviews on Google really seriously 🤣

Another reason why you should look at restaurant reviews is because you get to learn about what is important to a customer. Perhaps being led to the table properly is important to some. To others, it’s really just the quality of the food. See what pops up most often and take note of it.

If a restaurant hires you to write a review about them, you should include these factors in your article when promoting the business.

3) Take the best photos

Taking great pictures of the food you are reviewing is absolutely necessary. Words alone cannot do the job of convincing your readers to eat at a particular restaurant. 

Humans are visual creatures and well-taken shots of the restaurants’ best dishes can help sway your readers’ decision.

4) STOP USING “DELICIOUS”, “GREAT”, “GOOD”

Expand your food vocabulary.

If you want to write great restaurant reviews, you can’t describe that flaky pastry that oozes creamy custard fulling as delicious.

You aren’t doing the melt-in-your-mouth tender steak any justice by calling it amazing.

So just stop ❌

Again, refer to the article I listed above for some good examples of words and phrases you can use to describe food.

5) Include the restaurant’s story

A restaurant is more than its menu.

It’s also about its history, its owners’ histories, culture, and even purpose.

Establishing the restaurant’s story in the introduction of your review can help pique your readers’ interest in the place.

6) Pay attention to cultural nuances

To add to my previous point, you should always be mindful when writing about food.

Do not refer to dishes as ‘ethnic’, ‘exotic’, or worse, ‘oriental’.

Food carries with them the long history of struggle and achievements of the culture which they are from. You need to be respectful of that.

7) It’s ok to not like the food

You don’t have to lie when writing restaurant reviews.

This may even cause the restaurant to receive harsher negative reviews as they were overhyped by your article. So don’t be afraid to be honest about how you find their food. Just don’t trash them unnecessarily. 

You’re all set to start writing an awesome restaurant review !

Those are my top 7 restaurant review writing tips. I hope you’ve found them useful. Becoming a food writer is not going to be easy. But this article is a great start for you!

To get more writing tips to help improve your writing, check out Writing Wildly’s amazing writing blog !

More resources

How to write an awesome & engaging blog post for a business, top 21 finance & investment blogs in singapore, 10 reasons why content writing is important for business & marketing.

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How To Write A Restaurant Review

Is there one right way to review a restaurant? Critics through the years have had distinctive voices and signature flourishes, some more successful and loved than others. The New York Times' Frank Bruni was known for more than an occasional good turn of phrase, but excelled when he took down a restaurant. His successor Sam Sifton often needed several hundred words to get anywhere near discussing the food, but had a penchant for cultural references and a great kicker. Everyone has strengths and weaknesses, but when developing your style or just sitting down to write a review, consider these factors.

First, think of writing a review like a writing a story, though not necessarily a story about you — there's a beginning, a middle, and an end. Each has elements compelling readers onward, but essentially, you're telling a story about the restaurant and experience there.

The Beginning: Where Are We and Why Are We Here? Set the scene. Where's the restaurant? Been there forever? Is it an impossible-to-score reservation? Who's the chef? Some absent TV personality? An anonymous cook who slings hash that tastes like it should cost a million bucks? Is the chef at work in the kitchen or glad-handing in the dining room? Speaking of which, what's it look like? Décor? Wobbly tables? Is there attitude at the hostess station? What kinds of personalities are sitting nearby?

The Middle: Food and Service This is the entrée, the main course , the crux of the review. How was the food? Same stuff as everywhere else in town? Subtle variations? Something you've never seen? Sight, taste, sound — here's your chance to share the meal, its pitfalls and transformations. How was the service ? Hovering? Food with attitude? Did platitudes abound? Also, consider that while food may be the "entrée," it isn't the whole enchilada. The service, the way it looks, the whole feeling of the place are what will ultimately determine whether you'll want to return or not (or if readers will follow you there), even if not all the food is four-star stuff.

The End: Don't Just Tell Us What You Ate, Tell Us Why It's Important to Know What You Ate Imagine you had to impart the most important points about the restaurant to someone who had saved money for months to afford it but had to rush off or they'd miss their reservation. Wrap it up. This is the review in a nutshell. Think about writing three lines that sum up this restaurant. Be clever, be funny, be pithy, be memorable. Lois Dwan, who was the Los Angeles Times critic for about a century, used to end every review with a "Why?" The answer could be, "The cheese blintzes," "Because it's open late," "You're dining alone," or "It's near the Coliseum," etc. Now there's an idea.

A few other things to consider: length, color, clichés and over-adjectivizing, and writing in the first person.

Review Length How long are the restaurant reviews in the country's most anticipated publications each week? Let's take The New York Times ( Pete Wells ), LA Times ( Jonathan Gold ), and New York Magazine ( Adam Platt ) as examples. Whether you think they're the best writers to hold these posts, or the gravest assaults on the food and beverage industry ever, they have one thing in common: a word count. Guess how many words they averaged while penning their latest smackdowns and exultations? Less than 1,000.

In fact , in recent reviews, Wells ( 1,075 ), Gold ( 783 ), and Platt ( 953 ) averaged 937 words. Now, this may vary on a weekly basis; they sometimes have slightly more space to describe a few extra courses. And while there's the time and place for writing long, you're not likely to find them straying too far. Generally, neither should you. You might be the most interesting person in the world (and the best writer, too), but set boundaries. Remember, just because you set a 1,000-word limit doesn't mean you have to write that long! Try it. You may find than what you write within those limits gets better because of them!

Color Even 1,000 words can seem like a lot of real estate. One way of keeping attention is to incorporate into the review what happened around you. Quotes and perspective shifts keep things engaging. Note: This does not mean recounting the conversation you had during dinner. Snippets of eavesdropped conversation, the way a server described a dish, how menus convey the fare, this is good stuff — but what's the saying? Don't say it, show it.

Clichés, Adjectives, and Cute Abbreviations Decadent desserts, perfectly cooked scallops, melt-in-your-mouth whatever, sammies... the Internet is rife with examples of what not to do . Learn what's been done. Lacquered layers of drizzled golden goodness overlapped the aromatic orangutan-like blah, blah, blah. If adjectives sorely outnumber nouns and verbs, you've overdone it. Speaking of which, beware overused words! Unctuous, toothsome, pillowy, luscious, delectable, plethora... don't do it!

First Person It's fine to write a review in the first person, this is an opinion piece after all! But if you're going to recount everything you thought, felt, or discussed, be sure it's interesting. What's not? Susan deciding on the mojito because of the way summer and the rain make her feel. The fact that you've never had enchiladas suizas, but these were the best you've ever had (especially when you asked for them without crema). Know what you're talking about, and don't take for granted the reader being as interested in you as you are.

Are you a bad person if you don't do everything above? No (well, maybe). Can you write a great review by ignoring all the advice above? Sure. Jonathan Gold recently spent a paragraph talking about his own biscuit-making and his review was an engaging 783 words long. But if you stay in the vicinity of the rules above, you have a chance at keeping your reader all the way through, and getting your review promoted on The Daily Meal. Whew, that's less than 1,000 words.

So, what are you waiting for? It's time to get started! Go find a restaurant or bar to review!

Arthur Bovino is The Daily Meal's executive editor. Read more articles by Arthur , reach him by email , or click here to follow Arthur on Twitter .

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Thursday, February 16

How to write a restaurant review.

The Association of Food Journalists: How to Write a Review 

The goals of a critic should be to be fair, honest, to understand and illuminate the cuisine about which he or she is writing. A critic should look beyond specific dishes and experiences and attempt to capture the whole of a restaurant and its intentions.

4 stars : Extraordinary. The standard by which you judge other restaurants. 3 stars : Excellent. Great food, wonderful atmosphere, good service, all around wonderful experience. 2 stars : Good. A solid example of a particular kind of restaurant (e.g., sushi, Italian, and so on). 1 star : Okay. The restaurant did one thing well. Perhaps one dish was delicious, or the restaurant had a fabulous waitstaff, or you enjoyed the atmosphere. Still, you’re not going to hurry back to a 1 star restaurant, but you would go again. 0 stars : Poor. Nothing about the restaurant made you want to return.

The Actual Writing

1. hook the reader with the first sentence, 2. make it personal.

“In How To Eat  I thought aloud about food, shared my enthusiasms and prejudices and tried to explain how and why I cook any one dish at any time. It is an intensely personal book: any authentic collection of recipes is in part autobiography; and in my case, many of these recipes were a kind of memorial to the food cooked by my mother, Vanessa, and my sister, Thomasina.”

3. Be Objective

A few of my favorite cookbooks:, 3 comments:.

Wow, great post.

So look good. Thanks you!

Glad you liked it! :-)

Because of the number of bots leaving spam I had to prevent anonymous posting. My apologies. I do appreciate each and every comment.

What can we help you with today?

How to review a restaurant on opentable, mar 5, 2024 • knowledge.

Share your thoughts about your dining experience. Your feedback is incredibly valuable. Take a moment to leave a review after your meal by following the simple instructions in the post-dining survey email or conveniently submit your review directly from your OpenTable account. 

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Write a review 

Leave a review on the opentable website .

• Sign in to your account on opentable.com .
• Select the Profile Icon in the upper right-hand corner and select My Dining History .
• Find the reservation under Past Reservations and select Write Review .
• All remaining categories are optional if you prefer, you can select Skip this Step and then Submit at the end.
• Write about your experience with a minimum of 50 characters. You can also indicate if you would recommend this restaurant to a friend.
• Make selections for What would you recommend this restaurant for? and select Next .
• Upload your photos. 
• Add a caption up to 100 characters. Select Next .
• (optional) Write a private note for the restaurant. 
• You can find the review in the Dining History section of your account. 

Leave a review on the OpenTable iOS app

• Sign in to your OpenTable account on your iOS device.
• Select History and tap Write a Review under the reservation.
• Rate your experience based on all six categories and Save .
• You can pick the occasion, write about your experience, add photos, or send a private note to the restaurant.
• Select Submit when completed.

Leave a review on the Opentable Android app

• Sign in to your OpenTable account.
• Select History , and tap the Reservation name.
• Select Rate and review .
• Rate your experience based on all six categories and select Next .
• You can share your experience, add more photos, or send a private note to the restaurant

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Edit a review 

Edit a review on the opentable website.

Reviews can only be edited if they’re still displayed in the Dining History section.

• Select the profile icon.
• Select My Dining History . 
• Select the reservation with the review you want to edit.
• Select Edit . 
• Update the review and select Submit your review .

Note : If the notification to edit a review is not there, you can edit the review using the OpenTable app or the original email containing the feedback survey.

Edit a review on the OpenTable mobile app

• Select Reservations.  
• Select the reservation.
• Select the three dots at the top right corner of Your review. 
• Select Edit review .
• Update the ratings based on your experience and select Next .
• You will have additional options to write about your experience, add photos, or send a private note to the restaurant.

Delete a review 

Delete a review on the opentable website.

• Select Delete . 
• Select Yes, delete . 

Delete a review on the OpenTable mobile app

• Select Delete review .
• Select Yes, delete .

OpenTable photo guidelines: 

• Photos depicting promotional materials like brand logos, flyers, or other ads aren't accepted.
• Blurry photos, upside down, at an extreme rotation, dimly lit, cropped, with shadows, or that are of poor quality aren't accepted.
• Photos that contain text overlays, collages, extreme filters or illustrations, and 3D renderings aren't accepted.
• Photos depicting food already consumed, empty plates, or pictures with unidentifiable menu items aren't accepted.
• Photos that include people aren't accepted. OpenTable respects the privacy of other people in the restaurant, including servers, managers, or other guests.)
• Photos of menus aren't accepted. Restaurant menus change frequently, so we can't guarantee that the dish you focus on will be available to new diners. Restaurants are encouraged to update their menus on our site.
• Photos that contain inappropriate content aren't accepted. Please see our Terms of Use for further details.

Restaurants may choose to respond publicly or privately to a review you have written. We value your feedback, and restaurants welcome the opportunity to further engage with diners to improve their hospitality.

If a restaurant responds publicly to a review you have written, their response will be posted on their profile on opentable.com .

You will also receive an email indicating whether the restaurant’s response is public or private. The restaurant’s response will appear in the body of the email, and you can then choose to Reply using the button. If you don’t want to receive these types of response emails, you may unsubscribe or forward the response to [email protected] to report an exchange.

Should you wish to respond, you will be taken to a secure web page, similar to the review form, where you can reply privately to the restaurant. As always, your privacy is important to us - your contact information will not be shared, and your exchange will not be shown anywhere on our site. It is strictly between you and the restaurant.

Community standards for Ratings and reviews

Member-generated reviews on OpenTable.com benefit both diners and restaurants. Our goal is to help you decide where to dine and allow you to help others in the decision-making process. 

The following standards help us maintain the high quality of reviews on our website and guide any decisions regarding the appropriateness of individual submissions. Reviews that align with the list of standards are published on opentable.com , whether positive or negative. Please consider our guidelines when submitting reviews and reporting any unwelcome activity. 

Reviews should be authentic

Our Dining Feedback program participation is only for guests who actually dined at the restaurant, as indicated by the status of their OpenTable reservation. Reviews should be given freely for the benefit of the OpenTable community and never in exchange for special treatment or personal gain. OpenTable will not edit the text of reviews published on our website.

Reviews should be helpful

The best reviews include how you felt about the restaurant and why you feel this way. 

Reviews should be relevant

The best reviews are focused on relevant topics like food quality, ambiance, and service provided. Because reviews can quickly become outdated, we also note the reservation date and remove older reviews.

Reviews should be appropriate

Reviews that are offensive, obscene, malicious, or that reference illegal activity or conditions will be removed. Out of respect for the privacy of those who work in the restaurant, full names or other identifying characteristics should be avoided (first names are acceptable). (The Dining Feedback Form includes a field for adding a confidential note to the restaurant. Use this private space to sing the praises of specific staff members or share feedback that is unique to your particular experience.)

Here is an example of a helpful review

"I love the relaxed feel of this place - dark, small, and cozy - like a comfortable living room. I definitely would return to try more dishes. The potato-leek soup was amazing, and the Bibb lettuce salad was refreshing. The table was split on the monkfish wrapped with bacon - one person thought was great, but the other thought the tastes didn't quite mesh. Everyone loved the flat iron steak. Service was well-timed and friendly, wines were affordable."

For more information on the terms of the OpenTable ratings and reviews program, please see our Terms of Use . OpenTable reserves the right to determine what content conforms to our posted guidelines, and we have the right but not the obligation to review content for compliance.

Your name and profile photo (if you chose to upload one) will be publicly displayed alongside your reviews and made available to the restaurant for which your review is about. Please see our Privacy Policy for further information about how we handle your personal data.

What are OpenTable Ratings and reviews?

Ratings and reviews are diner-generated content intended to help those visiting OpenTable to find the restaurants that best fit their needs and dining occasion. All ratings and reviews are subject to our review posting guidelines. You can find ratings and reviews for a particular restaurant by visiting the Reviews tab on their profile page.

How are OpenTable Ratings & Reviews different from other websites' user reviews?

Only members who have booked and honored a reservation through OpenTable can submit ratings and reviews, guaranteeing that the person submitting the restaurant feedback has recently dined at the reviewed restaurant.

Note : Members honoring OpenTable reservations at restaurants that are not accepting ratings and reviews may still receive Dining Feedback Forms to provide anonymous feedback to our restaurant partners to generate the OpenTable Diners' Choice lists on our website. It may take a few days after submission before your ratings and reviews are published on the website.

Does OpenTable publish negative ratings and reviews on the website?

For restaurants participating in OpenTable's Ratings and Reviews program, we will publish any reviews received that meet our Community Standards regardless of whether they describe a positive or negative dining experience.  

How can I see if a rating & review has been revised on OpenTable?

Reviews include a dined-on date, indicating when the reservation took place. Once a review is updated, the revision date is reflected with the updated date.

How can I remove a review I have submitted to OpenTable?

Only registered users of OpenTable can request their own submitted review to be removed. If you wish to do so, please email [email protected] with the text of the review and the email address associated with your OpenTable account. OpenTable does not delete the original Feedback Form contents from your private user profile.

Why didn't the review I submitted appear on opentable.com ?

For your ratings and review to appear on OpenTable, the following criteria must be met: 

• The review must pass our standards and guidelines for publication
• The restaurant must participate in our ratings and reviews program

If your review meets both criteria above but is not published on OpenTable, it may be in the queue for compliance review. Please be patient as it may take a few days after you submit your Dining Feedback Form for reviews to be published.

Why am I getting a response? 

We value the time you take to write a review and give feedback to restaurants. Restaurants also value the ability to communicate further with diners to resolve an unpleasant experience, thank them for their review, or even learn more about how they can improve their hospitality. Only the owner of the dining account that made the reservation(s) can leave a review. Invited guests cannot leave reviews.

What does private mean?

These responses are not publicly viewable on our site and are strictly between you and the restaurant. In addition, the restaurant has no contact information about you, unless you have specifically shared it with them.

Does the restaurant know my email address and other information?

No, a restaurant will not have access to your contact information or email address unless you have specifically given it to them.

How do I stop getting a response?

You may unsubscribe from all responses by selecting the unsubscribe link at the bottom of a response email.

How do I report a restaurant?

We will blacklist restaurants that repeatedly get reported by OpenTable members. To report any exchange, please forward the email to [email protected] .

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The complete guide to restaurant marketing strategies

Restaurant marketing attracts new customers, keeps regulars coming back, and sets one restaurant apart from the crowd. It’s more important than ever to make savvy marketing central to your business. In this complete guide to restaurant marketing, we’ll cover everything you need to know to take your restaurant to a new level of success.

Quick links What is restaurant marketing? Why is restaurant marketing so important? How to develop a restaurant marketing plan What is the right restaurant marketing budget? How to use social media for restaurant marketing How to use paid advertising for restaurant marketing How to use email marketing

What is restaurant marketing?

Nobody got into this business for the love of marketing, so restaurateurs can be forgiven if they lack expertise and interest in this part of the work.

Let’s start with the absolute basics: Restaurant marketing refers to the strategies and tactics that restaurant owners use to promote their business and attract customers.

In the competitive landscape of 2023, effective marketing is a key driver of growth for restaurants and all other businesses. Ignore it at your peril.

There are tons of types of restaurant marketing these days. You’ve got the old ways: traditional advertising methods such as signs and billboards as well as print and radio ads. Then there are the newer ways: digital marketing tools like social media , email marketing , and search engine optimization (SEO). And the quest to land media coverage on TV, in print, and online, also known as “ earned media ,” is eternal.

The good news is that you don’t have to do every kind of marketing under the sun. The secret sauce of successful restaurant marketing is to pick the strategies that work best for your specific restaurant, guests, and goals.

Why is restaurant marketing so important?

Today, restaurant marketing is essential for success. This is just as true for independent mom-and-pop restaurants as it is for large chains. The restaurant industry has been evolving at warp speed and so have the wants and needs of guests.

It’s vital to have a thoughtfully planned and expertly executed marketing strategy to magnetize the right people. Regularly brainstorming restaurant marketing ideas should be built into your workflow.

Not only does marketing put butts in seats directly, it also builds your brand identity and reputation as you continually get the message about your restaurant out there over time. Through marketing, people can get to know you, your menu, the kinds of events you host, and even your team before they ever step foot in the restaurant.

Social media platforms, an OpenTable profile page, email marketing, and paid advertising can all be used to entice potential guests through the door and drive traffic to the restaurant’s online presence.

But even when guests aren’t dining with you, marketing helps you stay top of mind between visits, driving repeat visits and creating loyal customers. By staying in touch with guests in their inboxes, through social media posts, and elsewhere online, restaurants nurture relationships that keep their brand relevant.

How has restaurant marketing changed over the years?

Pre-Internet, old-fashioned marketing methods such as print ads, radio ads, direct mail, and billboards were the best ways for restaurants to promote themselves. The rise of social media has completely remade this marketing landscape.

Today, there’s a staggering variety of digital marketing tools at your disposal: Instagram, Facebook, TikTok, Snapchat, YouTube, email, Google ads, Boost campaigns , and Bonus Points campaigns to name a few. These tools let restaurants target guests in amazingly specific and effective ways.

All this tech has also made it easier for restaurants to collect data about guest preferences and behavior, allowing them to create highly personalized marketing campaigns and tailor their offers to the needs and wants of specific groups.

In a way, digital marketing has leveled the playing field in the industry and given small and independent restaurants a chance at competing with larger chains. It’s clear that those who prioritize digital restaurant marketing strategies and stay up-to-date on the latest trends are more likely to see sustainable success in the years ahead.

How to develop a restaurant marketing plan

The first step to uplevel your restaurant marketing is to create a marketing plan. In a nutshell, a marketing plan is a blueprint that outlines your marketing efforts for a specific time period.

It spells out your marketing objectives and actions as well as the results you want to achieve. It takes some effort to put a plan like this together, but it will save time in the long run.

A simple but strategic marketing plan can help you identify your ideal guests, set concrete goals, allocate resources wisely, and create campaigns that get results.

Here’s a step-by-step guide on how to create your marketing plan:

Do some market research Start with a clear-eyed look at your competition. This will help you identify your target audience, understand their wants, and create marketing messages that resonate authentically with them.

Set clear goals Describe your desired outcome in specific terms. These might include target sales numbers and guest loyalty benchmarks.

Set your budget Allocate a realistic and specific amount of money for your marketing plans. This will help you prioritize your marketing efforts and ensure you get the best ROI .

Choose your channels Determine which marketing channels are the most effective for reaching your desired guests, such as organic social media, email marketing, or paid advertising.

Sketch out a content calendar Plan out your marketing activities for the month or the quarter and decide when you’ll do them.

Who is your ideal guest avatar and how to create one?

The ideal guest avatar can be like a decoder ring for your whole marketing strategy. Simply put, an ideal guest avatar is a fictional representation of your restaurant’s ideal regular. It’s a profile that includes demographic information, interests, behaviors, and pain points.

By creating an ideal guest avatar, you can better understand your guests and send marketing messages that feel like you’re talking personally to them.

4 steps to creating your ideal guest avatar

• Gather and review information about your guests. Use tools like surveys, customer feedback, guest notes, and social media analytics to learn more about their preferences and behaviors.
• Create a profile that includes details such as average age, gender, income, occupation, hobbies, and preferred dining occasions for some imaginary person who would be your dream regular.
• Give your ideal guest avatar a name and a backstory. This will help you imagine them as a real person with specific needs and motivations. Think about the challenges they face when dining out. Consider how your restaurant can solve these problems and provide a special dining experience that exceeds their expectations.
• Use your ideal guest avatar to guide your marketing efforts. Create content and creative promotions that speak directly to their interests. Customize your messaging and advertising to appeal to your ideal guest avatar and use social media platforms they frequent.

By creating a strong connection with your ideal guest avatar, you can build a loyal customer base and increase your restaurant’s revenue. It’s counterintuitive that marketing to a single imaginary guest can help you draw a lot of new people to your restaurant, but it’s a time-tested marketing strategy that gets results.

What is the right restaurant marketing budget?

Finding the sweet spot in terms of how much to spend on marketing is notoriously tricky. You want to get as much out of those dollars as possible. Overspending and underspending are both real risks.

The first step to determining the right marketing spend for your restaurant is to set a budget that feels comfortably within your means. Determine how much you can really afford to spend on marketing each month or quarter, and stick to that budget.

Next, decide on your channels, such as social media, email, paid search, etc. These options all come with different price tags and varying bang for the buck. Once you’ve chosen your channels, decide what you want to spend on each. Think through the potential reach and effectiveness of each channel.

Over time, you’ll be able to get granular about the ROI for various types of marketing and that will shape your plan and budget as you move forward.

If one particular marketing channel is performing very well, it’s time to increase the budget there. At the same time, keep your eyes peeled for underperforming channels so you can move that money into marketing that works.

How to build a strong restaurant brand

Branding can be an overlooked form of marketing because it’s less quantifiable than other strategies. Building a beloved restaurant brand requires showing up with clear and consistent messaging over time. It takes strong visuals, memorable dining experiences, and media savvy.

Following these tips to build a brand that wins fans:

Define your brand by your values

Start by laying out the restaurant’s values. This will help you create a clear and consistent message that resonates with your target guests. Many restaurants have core values of community, fun, or social justice.

If things like sustainability and community service matter to you, shout it out. Many customers are drawn to restaurants that prioritize values they share. Highlight your efforts in these areas to build a strong brand that resonates with people.

Hone a visual identity

Your visual identity includes everything from your logo and color choices to the look of your menu and website. Make sure all visual elements are consistent and reflect your chosen vibe.

Focus on the guest experience

The experience your guests have at your restaurant makes or breaks a brand. Make sure your service is friendly and welcoming, your food is high-quality and consistent, and your atmosphere is warm, memorable, and preferably Instagrammable.

Engage on social

Social media marketing is a powerful tool for building your brand and engaging with guests when they aren’t in the dining room. Show off your food, people, and events—anything that brings your restaurant’s personality to life. If you come across a negative review online, respond and try to make it right if possible.

How to optimize your website for SEO

As more and more customers are turning to online sources to pick restaurants and make reservations, you’ve got to have a strong online presence. You want your restaurant’s website to be optimized for search engines (SEO) .

It doesn’t have to be complicated. Use words on your website that you think potential guests will search for. Place these keywords throughout your website, especially on your menu items description and about page.

A website’s structure and navigation also play a role in SEO. Make sure it’s easy for visitors to find the information they’re looking for , such as the menu, hours of operation, and contact information. Also, check that the website is mobile-friendly. Most people will be looking at it on their phones.

Overall, optimizing your restaurant’s website for SEO can boost online visibility and drive more guests through your doors.

How to use social media for restaurant marketing

Social media has become an essential tool for marketing in all industries. With billions of active users, it’s a powerful way to engage guests and potential guests.

If you aren’t already active on social media, start with one platform where you know your guests spend time. Post the best photos and videos you can. Don’t forget to keep the “social” in social media by actually having conversations with followers. When people comment on a post, reply. Pose questions, ask for suggestions, and repost things your guests share about you.

Using social media for restaurant marketing can help increase brand awareness, drive traffic to your website, and ultimately boost sales, both on-premise and through online ordering . Remember to track your results to refine your approach over time.

How to use paid advertising for restaurant marketing

Paid advertising, also known as paid media , can be a powerful tool for restaurant owners looking to build brand awareness and attract new guests. On the flip side, the world of paid advertising can be confusing and expensive.

If you’re going to invest in paid ads, spend some time investigating which are the right advertising channels for your restaurant. Google ads and Meta (Facebook and Instagram) ads are popular choices, but they’re far from the only ones. Research the different options and choose the channels that best fit your restaurant’s goals.

When investing in ads, you want to make sure you have the most effective ad copy and visuals as possible. It may be worth the money to enlist a professional to create the kind of polished ads most likely to get results.

Setting and sticking to a budget is also crucial for successful paid advertising. Start with a smaller budget and test different strategies to find what works best for your restaurant. And always track your metrics and know your ROI. That way you can adjust your strategy to maximize the benefits and minimize the risk of wasting money.

How to use email marketing

In the digital age, email marketing is an essential tool for any business to reach customers.

For restaurant owners, email marketing can be especially beneficial. Here are just a few reasons why your restaurant should be using email marketing:

Drive repeat visits

Send personalized messages to your guests that invite them to come back to your restaurant, especially when you haven’t seen them in a while. This can be in the form of special offers (such as buy one get one free), loyalty rewards, or even just a friendly reminder that you’re open. Repeat customers, aka regulars, can make or break a restaurant.

Compared to most other marketing channels, email marketing is relatively cheap. It allows you to reach a large number of people at a low cost. Email can provide a significant return on investment.

Track results

Email marketing campaigns can be easily tracked, allowing you to see how effective your campaigns are and make changes accordingly.

Effective restaurant marketing drives growth and sets your restaurant up for success. By developing a strategic marketing plan and making the most of select channels you can win a steady stream of new guests and foster loyalty in your customer base.

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• What Makes a Restaurant Deserving of a Good Rating?
• Writing Restaurant Reviews: 10 Tips and Examples
• How Does a Review Site Work? An Expert's Guide
• Where to Find the Best Restaurant Reviews
• Writing a Restaurant Review: A Comprehensive Guide

Writing an informative restaurant review is an enjoyable way to share your thoughts and impressions about your dining experience. Learn how to write an effective restaurant review by understanding key elements that need to be included.

Writing a review about a restaurant is a great way to share your thoughts and impressions about your dining experience. To write an informative review, you must be aware of the key points you should include in your review. Start off by letting readers know that the review contains useful information and is worth reading. Open the review with an attractive line that promises an interesting reward (whether delicious or dreadful).

End with a compelling summary of why you think other diners should (or shouldn't) visit the restaurant. To write a vibrant review, you'll want to capture your thoughts and experiences while they're fresh. Use your smartphone or laptop during lunch to record highlights and finer details (for example, make sure you communicate clearly and professionally with the Grammarly browser add-on on your non- mobile devices , or download the Grammarly mobile keyboard (iPhone; Android) when you use Yelp, TripAdvisor, or other mobile applications). When writing a restaurant review, it's important to accurately illustrate the taste, texture, aroma and presentation of food.

By understanding the key elements that need to be included in the review, you will have a fun restaurant review experience and hopefully provide valuable consumer information. A good restaurant review can point you to your new favorite spot or help you avoid a gastronomic disaster. A good restaurant review advocates for the needs of potential customers and provides feedback that companies can use to improve or evaluate their service. If the reviewer describes the restaurant with vivid descriptions, he invites readers to experience it.

A restaurant with personal and talkative waiters, for example, should be portrayed differently in your opinion than an establishment with quick and sensible employees. Also, definitely don't write a bad review while you're at the restaurant instead of talking to a manager about a problem that may have arisen, whether it's a rude waiter or a cockroach. Most professional critics visit a restaurant more than once to get a balanced view of what to expect. While the main purpose of a restaurant review is to persuade readers to visit (or avoid) a particular food establishment, it is also a valuable exercise in using sensory details to stimulate readers' interests and appetite.

Writing a restaurant review is a great way to share your enthusiasm for a favorite restaurant or to warn potential diners about a particularly disappointing experience. So, if your opinion does not reflect the typical experience that someone can expect to have at that restaurant, it defeats the whole purpose of writing a review in the first place. If you've visited a restaurant several times and only once had a bad experience, be sure to include it in your review. Once you are aware of the essential points you should include, you can submit a well-structured and organized restaurant review.

Kayla Zimmerly

Award-winning tea scholar. Subtly charming zombie expert. Typical travel fan. Incurable foodaholic. Devoted tv nerd.

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Ratings and reviews

Location and contact.

Just an average restaurant. Nothing special, just the views. A lemonades and cocktails were spectacular while bistroganoff came out room temperature and super salty. Pizza, fish, and buratta were okay. We had a ten year old kid with us and you should of see her... disappointed face when she ordered two ice cream 🍨 balls. The server brought her two tiny little drops of ice cream. Seriously, they were really 1/3 of the size of a regular ice cream scoop🤷🏽‍♀️. More

Came to birds late night for drinks & dinner! Fantastic atmosphere, really good service and also good food. We had a blast, thank you!

It's ridiculous for this type of restaurant/club that they don't accept credit card! The service is tipically Russian (bad) - waiters force you to order more and drink more and more. On the other hand, the atmosphere is good.

My boyfriend and I celebrated my birthday there. Well, the story started with the fact that my partner who does not speak Russian fluently could not book a table by calling them since NO ONE! at the reception spoke English/French/German or any other language. His... requests to speak slowly and clearly so he could try to converse in that little Russian he could were ignored, and the lady on the line was laughing instead of providing help in this very embarrassing situation. Later on, after waiting for 10 minutes for someone who reportedly could handle his inquiry he had to hang up as nobody picked up the phone. So in the end he had to open Google Translate and simply read his speech out. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ The place itself claims to be posh and fancy with gold decorations, feathers and pink lights everywhere. I personally found it cheap and tasteless, but okay, tastes differ. The music (let's be fair, pretty nasty pop music) was too loud, so we could barely speak at the table. Plus I had a strong impression that most of their customers had come there just to post on the Gram that they can afford a dinner in the neighborhood. The quality of the food however - at this price at least - was disputable. The seafood was really great, as well as sushi. Salads and mains were fairly very average. Whenever we asked the waiter for advice, he would always advertise the most expensive item in this or that section of the menu, that was pretty obvious. By the way, beware of the lady in a white gown selling flowers in the restaurant. You know, the one who puts men to shame when they refuse to buy a bouquet for their girlfriend or spouse at an indecent price. Can you imagine that in any Michelin place? Neither can I. Finally, the waiter who wasn't particularly nice or helpful mentioned "Please pay attention that the service fee is not included". Excuse me? Since when are we forced in this country to leave a tip? I know it might function differently in other places, but definitely not in Russia. Of course we knew that we could leave a tip if we wanted to express appreciation to the waiter or the chef, but after he had literally said this, and in this intrusive manner, we totally changed our mind and didn't leave tips at all as a matter of principle. Believe me, we normally do. But that was not the case. Oh sorry, I forgot about the bouncers at the entrance who asked me to open my very tiny purse despite it could obviously fit in a phone and a few cards. They checked the inside and asked me what was in the 10*5cm box. These were blotting papers actually, girls will understand. To my question "Why?" they answered "If it is chocolate, we have to take it. You can't bring your food and drinks". 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ More

Discriminating and uppity behaviour !! So we were not informed about any dress code at the time of reservation!! Thankfully we were dressed for the club .. but at the entrance were questioned for the reservation which they finally got after so much perusal .... Then we were told our footwear was not in the appropriate dress code .. so rather than refusing us entry ( which would be a lost customer ) they did us a " favour "and seated us at some corner not even inside the club ! We were naive enough to believe the footwear excuse till we saw some 2/3 people enter in sneakers and similar footwear . I would strongly urge tourists to stay away as this club only happy with locals I guess .. and we certainly got a racist vibe .. NOT recommended for tourists !! More

I wanted to check-out Birds during my Moscow visit last weekend but it was simply IMPOSSIBLE to make a reservation due to the incompetence of the customer service staff. I called a week in advance to make a reservation for Saturday evening for a dinner... for 5 people. The following issues occurred: - NO English speaking customer service. It’s not possible to get someone on the phone who speaks English in order to make a reservation. The girl I had on the phone wanted to connect me to an English speaking agent but that agent hang up each time the connection was established and I started talking in English. I called around 6-7 times during two days and it was the same scenario every time. - Then I let my Russian speaking colleague call and she left my number and was promised that a manager who speaks English would call me in order to make the reservation but guess what, I never received a call from anyone! - After a few days my colleague called again and tried to reserve the table for me. She was told that you have to leave a pre-deposit of 1000 RUB per person in oder to get a table with a nice view next to the window. Without a pre-deposit they cannot promise you a table. But as a foreigner you cannot make any pre-deposit as you need a Russian bank card for that. My colleague was promised to receive a call from a customer service staff who can make deposits for foreigners but of course nobody ever called! At the end of the day we went to Sixty instead which is located on the 62nd floor of the Federation Tower. It’s not the highest restaurant and club in the world but at least it’s possible to get a table and in Sixty you get an AMAZING view over Moscow! I suggest Birds improves the competence, reliability and friendliness of it’s customer service and makes sure that it’s staff speaks English and foreign customers get a chance to make a reservation. More

Dear 603ninaw, we apologize for the inconvenience. Glad to see you again! Regards, Team 354 Exclusive height.

Birds is a restaurant club that you should absolutely visit when you are in Moscow especially if you have something to celebrate like your birthday. It is a fun place with a sort of a show going on whilst you are dining, ladies dressed as... birds with gorgeous feathers walk around the restaurant. There is a singer, a guitarist and a very good host who directs all of that. The food is very nice and fresh, the sea orchins and prawn carpaccio were excellent. The service was very attentive and professional. Too good to be true? It is quite expensive in the sense that there is a minimum spend per head of 20,000 roubles and you have to pay a deposit when you reserve your table. Later on in the evening, people start dancing around their tables and a mini dance floor is created. The concept is new, the bar is full of nice ladies having a drink... It is also apparently the highest restaurant club in the world situated on the 84th floor of the OKO tower so the view is staggering. More

The bar is on the 84th floor of a skyscraper and 354 m high. You must go with reservation. On the lobby floor, at the entrance to the club there are many luxury vehicles and bodyguars. There are ladies in topmodel beauty. The smoking room... is absolutely perfect. The food and entertainment is very nice. Prices are expensive and credit cards are not used. You should pay everything in cash. You must see such an environment once. More

Nice classy place, amazing atmosphere, food and drinks are good, but over priced, live music is playing all the time, you need to book it in advance, the stuff doesn't speak English unfortunately

BIRDS, Moscow - Presnensky - Menu, Prices & Restaurant Reviews - Tripadvisor

• Service: 4.5