resume it help desk

Build my resume

• Resume builder
• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• 184 free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

3 Help Desk Resume Examples Built to Work in 2024 

Help Desk Resume

It help desk resume, help desk technician resume.

• Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop. To top it all off, use our free cover letter builder for the complete application.

or download as PDF

Why this resume works

• It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

• Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

• Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

• Customer service
• Office assistant

Adapt Your Help Desk Resume to Match Every Job Description

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

• Customer Service
• Ticketing Systems
• Hardware Knowledge
• Network Troubleshooting
• Cybersecurity
• Mobile Device Support
• Active Directory

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

• Highlight how quickly you were able to acknowledge and address user requests or IT issues.
• Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
• Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
• Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

• Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
• Led a project to update password security policies using LastPass, curbing security breaches by 56%
• Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
• Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

• Implemented
• Optimized 
• Coordinated
• Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

• Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
• Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
• Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

• Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
• If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
• List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

• Knowledge Base
• Free Resume Templates
• Resume Builder
• Resume Examples
• Free Resume Review

Looking for an IT Help Desk resume?

[ Click here to directly go to the complete IT help desk resume sample ]

IT help desk is an important part of any organization.

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

• Programming Languages: Java, Python, C#, C++
• Service Management Software: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk
• Oversaw 15+ help desk staff members who were tasked with assisting customers remotely, by e-mail or phone, or in-person
• Played a key role in hiring, scheduling , and providing employee evaluations and feedback
• Administered repairing, upgrading , and complete configuration of 200+ PCs and related peripherals
• Performed periodic hardware & software checks to ensure that they are functioning properly; improved quality by 17%
• Motivated the team members, administered training materials and gave KTs to small or large audiences once a month
• Trained 150+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
• Performed random audits to ensure that the help desk team of 50+ employees is providing good customer service
• Increased client satisfaction by 30% through effective communication and problem solving
• Attended major support calls (~20/day ), 5+ walk-in customers, and 30+ emails daily for Tier 2 & 3 levels technical support
• Developed, executed, and followed IT operational policies, standards, and work instructions for customer support
• Installed and updated hardware & software and recommended computer equipment to reduce the overall cost by 18%
• Designed & performed tests on 15+ applications as per the required standards and ensured data security
• Documented all software/applications upgrades & modifications and maintained the IT & software Inventory
• Responded to user's inquiries ( 25+ daily ) regarding computer, email, phone connectivity, software or hardware inquires
• Answered, evaluated, and prioritized incoming telephone , voicemail, e-mail, and in-person requests for assistance
• Collaborated with 7+ vendors to troubleshoot issues related to IT equipment, LAN/WAN connectivity, and software
• Installed and configured computer systems & installed/updated to the latest software/applications for 30+ employees
• Responded to 15+ customer inquiries in a day, diagnosed the issue and assisted them in troubleshooting challenges
• Updated, maintained & monitored all aspects of computer networks and resolved network related issues
• Assisted in resolving technical issues concerning 15+ client's accounts and the company's software infrastructure
• CompTIA A+ Certified Professional | CompTIA | Apr '17
• GPA: 4.5/5.0

Here is a brief overview of our 2022 It Help Desk Resume Blog:

• Unless you are a job hopper or looking for a change in your career, make use of the reverse-chronological format.
• Create separate sections to highlight your key skills and technical skills in an IT help desk resume skills.
• If you are a certified professional, make sure that you mention the details in your IT help desk technician resume.

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

• What to put on a resume for IT help desk job that can make you stand out.
• How to highlight your skills in an IT help desk entry level resume.
• How to create a keyword optimized IT help desk resume.
• How to compose a suitable IT help desk resume summary.
• How to optimize your IT help desk resume skills.

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Pick the Right IT Help Desk Resume Format

Include distinct sections to organize your it help desk resume, start by framing your it help desk resume header, draft a flawless it help desk professional experience section, provide the details of your education in the it help desk resume, highlight your it help desk resume skills, conclude your it help desk resume with a suitable summary/objective, use hiration’s services to create the perfect it help desk resume.

Here is a list of all the topics that you will learn in this blog:

[ Back to Table of Content ]

The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

The sections listed below are the traditional or standard sections that should be included in your resume at all times:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

• Certifications (if any)
• Additional Information (if any)
• Awards & Recognitions (if any)

To learn more about resume sections you can go through Hiration's 2022 Guide to adding the right sections in a resume .

Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder :

IT Help Desk Resume: Personal Information

Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

An ideal personal information section should contain the following:

• Contact Number: Provide the contact number that you actively use through which the recruiters can easily get in touch with you.
• Email Address: Provide an email address that has your real name to maintain a professional approach.
• Current Location: If you are applying for a job abroad, mention your state and country. Else simply mention your current city and state of residence.

Additionally, you can also mention the details of the following as per your discretion:

• LinkedIn profile link
• Link to an online portfolio

For more details on this section read Hiration's 2022 Guide to composing your contact information .

Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

IT Help Desk Resume: Profile Title

The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

It communicates your current designation, your functional industry, and the level of seniority in your field of work.

If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

Our AI-powered Resume Review Service is available to give your resume an in-depth and constructive analysis within minutes of uploading it on our tool!

Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

STAR Format

• Frame Points

Bucketing & Bolding

[ Back to Table of Content ] Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

• S: The s ituation, backdrop, or context of your contributions.
• T: The actual t ask that was assigned to you.
• A: The strategy you put into a ction to execute the assigned task.
• R: The r esult or outcome of your action in the form of an achievement figure.

Framing Points

[ Back to Table of Content ] What do employers look for in resume for IT help desk?

Well, the answer is simple!

They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the effectiveness of framing your points and how it can be easily done.

IT Help Desk Resume Example 1

"As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

IT Help Desk Resume Example 2

Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone Played a key role in the process of scheduling, hiring, and providing evaluations of employees Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

Framing Points: Analysis

From the two IT help desk resume examples illustrated above, we can observe that:

• Writing a long paragraph to describe your professional roles & responsibilities as an IT help desk does not do justice to your expertise and potential. It is hard to recognize your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.
• Whereas, framing one-liner bullet points are easier to read and hence the recruiters would easily recognize the positive impact you had on your work. Moreover, one-liner points tend to focus on your main involvements and do not highlight vague points.

In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

[ Back to Table of Content ] Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

To understand why it is so, look at the two IT help desk resume examples give below.

Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Training & Customer Satisfaction Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Client Relationship Management Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Bucketing & Bolding: Analysis

• Framing points in one-liner alone are not enough to get the attention of the recruiters as it does not make the highlights of your points stand out for the recruiters to easily recognize.
• Whereas applying bucketing and bolding makes it easier for the recruiters to recognize the most significant points without having to read through the whole resume.

In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

To understand this section in detail and learn how to master it, read Hiration's guide on framing the work experience in your resume .

IT help desk resume sample for Professional Experience

Here is an IT help desk resume sample signifying an ideal professional experience section:

IT Help Desk Resume Keywords

To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

Suitable keywords can be found in the IT help desk job description.

Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords included by the recruiters in the job listing.

Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

The education section of your resume should ideally consist of the following details:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrollment and graduation dates in the month & year format.

We have an exhaustive guide written just for this section on Hiration's 2022 Guide on how to list education on your resume .

Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

IT Help Desk Resume: Certifications

Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

The certification section of your IT help desk support resume should consist of the following details:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Hiration's 2022 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

Create an impeccable resume with the help of our Online Resume Builder .

It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

Make sure to read Hiration's 2022 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

Here is an IT help desk resume sample showcasing the perfect key skills section:

IT Help Desk Resume Summary

A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

Try to keep it short and precise in 3-5 lines and add suitable keywords

There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

Attached below is an IT help desk resume sample showcasing the ideal resume summary:

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder now!

IT Help Desk Resume Objective

Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

It gives an overview of your resume just as an IT help desk resume summary.

The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about resume objectives.

Looking for a state-of-the-art resume builder and review services to help you build an impeccable It help desk resume?

Visit our Online Resume Builder and explore the best we have to offer you.

Resume Review & Free Resume Templates

Send us your existing resume to get it reviewed by the resume professionals at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

• Compliance with industry norms ** Conversion Scope
• ATS Compliance
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

Online Resume Builder for Your Resume

Here is a list of the resources that come with our Online Resume Builder :

• JD-resume matcher
• Intuitive text recommendations
• 100+ pre-filled resume templates
• 25+ resume designs
• Full rich-text editor
• 1-click design change
• A sharable link
• LIVE resume Score
• LIVE resume editor
• Option to save unlimited resumes

Our Online Resume Builder is here to help you create job-winning resumes.

Key Takeaways

• Always use the right resume format that best suits the trajectory of your career and the requirements of your job application.
• Label your resume with your name as the header and provide your contact details along with an accurate profile title.
• Frame action-oriented one-liner points and apply the bucketing and bolding to make them effective.
• Make sure that your resume is keyword optimized to rank high on the ATS and raise your chances of being shortlisted by the recruiters.
• Clearly mention the details of your education and certification to enhance your resume.
• Create a separate section to highlight your most significant skills.
• Compose a suitable IT help desk resume summary to give an overview of your resume.

Now that this blog has come to an end, we advice you to make use of all the IT help desk resume examples and IT helpdesk resume samples while writing the best resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

Share this blog

Subscribe to Free Resume Writing Blog by Hiration

Get the latest posts delivered right to your inbox

Stay up to date! Get all the latest & greatest posts delivered straight to your inbox

Is Your Resume ATS Friendly To Get Shortlisted?

Upload your resume for a free expert review.

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

• Systems and Software Troubleshooting
• Configuration and Maintenance
• Customer Service
• Data Analysis
• Problem Solving
• Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

• Provide technical support to end- users for hardware and software issues
• Utilize problem- solving and diagnostic skills to resolve issues
• Respond to user inquiries via phone, email, and chat
• Maintain accurate records of customer interactions and system updates
• Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

• Provided support to end- users on basic computer systems and software
• Troubleshot and resolved complex technical problems
• Responded to customer requests in a timely manner
• Updated and maintained customer records
• Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

Create My Resume

Build a professional resume in just minutes for free.

IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

• Proficiency in Windows, Mac OS and Linux operating systems
• Knowledge of computer hardware, software, and networking components
• Ability to install and configure software and hardware
• Excellent troubleshooting and problem- solving skills
• Excellent customer service and listening skills
• Ability to communicate complex technical information in a simple way

Responsibilities

• Provide help desk support to customers with technical issues
• Answer incoming customer calls and emails in a timely and professional manner
• Diagnose computer hardware and software issues and provide solutions
• Troubleshoot customer technical issues and resolve them quickly and efficiently
• Install and configure new hardware and software when needed
• Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

• Hardware Troubleshooting
• Software Installation
• System Configuration
• Technical Assistance
• Communication

Responsibilities :

• Provided assistance with hardware and software repairs and installation.
• Assisted customers with technical problems via phone and email.
• Answered user inquiries regarding software, hardware and network operations.
• Provided technical assistance to customers in a courteous and professional manner.
• Offered customer support in the installation and configuration of systems.
• Maintained system documentation and updated technical knowledge.
• Assisted in troubleshooting network and server issues.
• Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

• Software/Hardware Troubleshooting
• Technical Support
• Problem- solving
• Computer Languages
• Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
• Diagnosed and resolved technical hardware and software issues for remote and onsite clients
• Installed and configured computer hardware, software, and related peripherals
• Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
• Created and maintained IT documentation and procedures
• Monitored and maintained performance of computer systems and networks
• Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

• Network Administration
• Troubleshooting
• Hardware & Software Design
• Technical Documentation
• User Support & Training
• Provided technical support and assistance to customers, staff, and administrators
• Installed, configured and tested hardware, software, and networks
• Performed system backups, maintenance and upgrades
• Diagnosed and resolved hardware, software and network related issues
• Provided basic training to staff and administrators
• Set up user accounts and connected users to networks
• Maintained detailed records of hardware and software installations and upgrades
• Monitored and optimized system performance and security
• Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

• Troubleshooting/Problem Solving
• Software/Hardware Installation and Upgrades
• Diagnostics and System Maintenance
• Remote Desktop Support
• Ticket Tracking Systems
• Data Backup and Recovery
• Software/Hardware Support
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Managed and resolved customer service problems, reported to management and documented resolutions.
• Answered customer inquiries via phone, email, and chat.
• Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
• Performed remote troubleshooting and system maintenance and upgrades.
• Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
• Provided guidance and instructions to customers on the use of hardware, software, and network systems.
• Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
• Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

• System Diagnostics
• System Administration
• Computer Security
• Windows/Linux/Mac OS
• Troubleshoot and resolve technical issues for customers
• Consult with customers to diagnose and troubleshoot computer- related problems
• Respond to customer inquiries and provide assistance in resolving technical issues
• Configure and install hardware and software systems
• Install and configure operating systems, patches, and updates
• Monitor system performance and security
• Train end- users on the use of software applications
• Maintain accurate documentation of technical issues, resolutions, and customer service logs
• Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

• Experience working with computers and technology
• Software and hardware troubleshooting skills
• Proficiency in customer service
• Experience providing remote and in-person problem solving support
• Knowledge of computer networks and system administration
• Ability to work in a fast-paced environment
• Ability to manage multiple tasks and prioritize accordingly
• Excellent communication skills
• Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

• Experienced in troubleshooting and resolving IT hardware, software, and network issues
• Dedicated to providing effective customer service and support
• Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
• Proficient in the use of various IT support tools and software
• Knowledgeable in the installation of new hardware and software
• Proven ability to maintain user accounts, passwords, network security, and data integrity
• Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

• Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
• Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
• Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
• Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
• Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

• Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
• Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
• Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
• Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
• Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
• Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Information Technology

IT Help Desk Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it help desk technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Maintains bank and network standards to preserve network integrity
• Participates in established rotating on-call schedule, providing 24x7 support on a periodic basis
• Provide technical assistance and support related to end users, computer systems, hardware, or software
• Answer incoming customer calls and provide assistance by phone in a friendly and professional manner
• Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees
• Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles
• Provide established on-call technical support using a rotational schedule
• Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
• Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
• Assist in moving desktop equipment to different locations
• Responsible for supporting desk phone devices and management software
• Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
• Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by Berg staff
• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories
• Develop and maintain knowledge of Berg computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service
• Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
• Familiarity with Internet/Intranet coding tools and scripting (e.g. PowerShell, Bash, PHP, ASP, etc.) a plus
• Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives
• Exercises ability to learn quickly and retain knowledge. Strives for constant improvement and development
• Excellent written and verbal communication skills; Strong ability to communicate technical information, both verbal and written, to a wide range of end-users
• Strong organizational and time management skills with a highly developed attention to detail
• Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively
• Ability to learn new technology and systems quickly
• Ability to adapt quickly and effectively in a diverse and ever-changing environment
• Effectively manage multiple priorities with a strong attention to detail in a fast paced environment
• Demonstrated commitment and ability to provide excellent customer service
• Solid understanding of basic client connectivity - ethernet, TCP/IP and VPN
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations

13 IT Help Desk Technician resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, win-t it help desk technician resume examples & samples.

• 1) Must possess a Bachelor’s degree in Computer Sciences and a minimum of three years related experience
• 2) Must possess Experience and training in working with Windows Operating Systems, LAN/WAN hardware and software
• 3) Must possess and maintain a Secret Clearance
• 4) Must hold a current industry certification in one of the following areas: CCNA, CCNP, CompTIA Security+, CompTIA Net+
• 5) Must be a U.S. Citizen
• 1) Masters in Computer Science or related field
• 2) CISSP certification
• 3) Previous experience in a TRADOC environment managing networks
• 1) Must possess a Bachelor’s degree in Computer Sciences or four years related experience and/or training; or equivalent combination of education and experience
• 1) CISSP certification
• 2) Previous experience in a TRADOC environment managing networks

Senior IT Help Desk Technician Resume Examples & Samples

• Maintain network security and access to resources by creating, editing, or deleting user accounts, network shares and e-mail lists with attention to appropriate security procedures
• Provide IT systems administration and support as needed, working closely with the Director of Network Systems Administration & Sr. IT Help Desk Technician, to ensure continuous and effective operations while maintaining IT security policy
• Participate in ensuring the stability of all of Berg’s information systems with teamwork and professionalism, including, but not limited to, carrying and responding to a cell phone and being available when needed for critical system support
• Requires a B.A. or B.S. degree in information systems or equivalent; working knowledge of the information technology field with a minimum of 2 years’ experience in a fast-paced, IT support environment
• Basic network administration ability with Microsoft Active Directory and other network applications
• Extensive knowledge of Microsoft Windows and/or Apple operating systems, hardware and general computer operation required
• Significant customer service/support experience a plus
• Strong listening and problem-solving ability
• Ability to explain and document computer systems in terms equivalent to user’s experience level
• Ability to independently coordinate projects & plans with team members for timely completion of mission-critical, complex, and often sensitive projects or emergencies
• Experience with inventory management and ticket tracking a plus
• Understanding of information systems privacy and security issues including common practices for protecting systems a plus
• Physically capable of regularly lifting IT equipment (up to 50 pounds), install cabling, access tight spaces under desks, etc

IT Help Desk Technician Resume Examples & Samples

• Bachelor’s Degree in Information Systems or 2 years of relevant technical experience
• 2 years+ experience working in a dual Windows/Mac environment, troubleshooting and resolving high level complex technical issues for customers
• Experience with troubleshooting mobile devices (iOS, Android)
• Ability to image Mac and PC machines with related software and accounts (i.e. Office 365, Adobe, Active Directory, SSCM, Casper)
• Ability to build a positive relationship between the clients, internal groups and technical organization
• Experience in infrastructure and application monitoring is a bonus
• Familiarity with ITIL processes desired
• Must be fluent in English. French, German, and Chinese are a bonus!
• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment
• Knowledge of Windows desktops and notebooks, as well as iOS devices, in a networked environment
• Experience with Windows 7, 8 and 10, Windows Server 2003/2008/2010/2013 and Mac OS
• Experience supporting and troubleshooting Microsoft Office 2010 and 2013 as well as Office 365
• Experience supporting Outlook in a Microsoft Exchange/Cloud environment
• Experience supporting desktops in a MS active directory environment
• Experience with mobile devices in a plus
• 2 years of experience with providing second-tier support to end users for either PC, server, or mainframe applications or hardware
• Experience with simulating or recreating user problems to resolve operating difficulties
• Experience with recommending systems modifications to reduce user problems
• Experience with Microsoft Active Directory and Public Key Encryption
• Knowledge of operating systems, business applications, printing systems, and network systems
• HS diploma or GED and 8 years of experience in a help desk environment, AA or AS degree in CS or Information Systems and 5 years of experience in a help desk environment, or BA or BS degree in CS or Information Systems and 2 years of experience in a help desk environment
• Experience with NetApp storage management and configuration
• Experience with Server and Cisco Unified Computing System (UCS) management and configuration
• Ability to interface with all levels of staff and be highly motivated with strong client focus
• Microsoft Certifications, including MCSA, MCSE, or MCSM
• Cisco Certified Network Associate (CCNA) with a comprehension of EtherChannel and Cisco routing and advanced switching
• Identify, research and resolves technical problems
• Document, track and monitor problems to ensure timely resolution
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
• Correct application issues, solve network and security problems and identify common PC software and hardware problems
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
• Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
• Associate degree is preferred
• Minimum 1 year of related work experience required
• Excellent organizational, written, and verbal communication skills
• Computer literate and familiar with help desk procedures
• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
• Ability to install and deploy Windows based computers
• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
• Knowledge of Internet Explorer software usage and configuration
• Ability to lift up to 60 pounds required
• Provide computer and phone peripheral support for all Lithia Auto Store locations
• Utilize and perform in a Windows-based environment as well as versions of Microsoft Office Suite
• Create/remove logon credentials from various in-house databases including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases
• Monitor email/voicemail messages from customers for assistance by opening trouble tickets for each request
• Set-up and install peripherals including but not limited to phones (Cisco IPT), PC’s, printers, laptops, monitors/projector units in person or as an instructor by phone
• Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
• Manage and complete assigned issues and projects in a timely manner
• Travel as required to field stores
• Work schedule rotation for periodic on-call and after-hours support
• Perform other duties and projects as assigned
• 1 – 2 years of knowledge and work experience in an IT or computer related environment
• AA or BS degree in Computer Science, preferred
• 2+ years’ experience with Windows OS (XP, 7), Microsoft Office applications with some MAC OS experience, preferred
• CompTIA A+ or Network+, desired
• Working knowledge of basic hardware, including laptops, desktops and printers
• A team player who is professional and focused on providing exemplary customer service
• Ability to articulate and troubleshoot issues over the phone and in person
• Strong attention to detail and sense of urgency
• Active Listener and Critical Thinker
• Solid time management skills
• Possess an acceptable driving record and a valid driver’s license in your state of residence
• Provide Tier I and II IT troubleshooting services such as maintaining, installing, repairing, and modifying computers/mobile devices (SIPR, NIPR, CENTRIX, etc.) and their associated business software
• Life Cycle Replacement support services (configuration/imaging, distribution and installation)
• Provide direct customer support for Audio Visual and Video Teleconferencing equipment and services
• Document incident statuses in incident database tools (i.e. Remedy)
• High School diploma or equivalent with 5+ years of related working experience
• Demonstrated experience with Active Directory, Operating System delivery methods (BMC Remedy or Altiris Deployment Solution, SCCM, Ghost, etc.) and basic troubleshooting techniques in a Service Desk environment
• Working knowledge of Windows 7/10, Office 2007 and 2010
• Background in networking concepts to include TCP/IP, DHCP, VLAN, DNS and other common networking business practices
• Currently possess DoD 8570 IAT Level II requirements to include active CompTIA Security+ce certification
• Currently possess an active DoD Secret security clearance
• Ability to work weekends and travel upon customer requests as needed
• Experience in DISA, USARPAC, and USARC IT Tiered support Services is preferred
• Candidate must have strong interpersonal skills and the ability to work well under pressure
• Assembles medical products on an assembly operation, performing a variety of tasks on a rotating basis
• Ability to rotate through the assembly line
• Performs on-line and in-process visual inspection of products to ensure specifications per work order and procedure are followed
• Assists Team Leader and Technicians with product and/or machine change-overs
• Ensures product assembled meets quality standards
• Rejects product outside of specifications
• Adheres to safety standards
• May operate a variety of testing equipment required for periodic product and process testing
• Performs other related tasks, as required
• Education and/or experience equivalent to a high school diploma or certificate of leaving
• Demonstrates competencies and ability to rotate in a specific assembly line or work cell
• Ability to perform a variety of assembly tasks requiring dexterity and fine motor skills
• Ability to visually check work performed and identify whether a product has been assembled correctly
• Ability to follow instructions in performing repetitive tasks
• Attentiveness in performing tasks
• Ability to work as a team member in assembling sterile medical products
• Ability to meet line rate expectations
• Six months of experience
• Applies Laboratory policies and procedures to provide technical solutions to a wide range of difficult problems
• This is the skilled/fully proficient level; applies knowledge of the job and policies/principles to complete a wide variety of tasks
• Position typically requires a high school diploma and two-to-four years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be desirable
• At this level applicable foundational vendor certification is desirable
• Provide support for a variety of computer systems administration and support tasks
• Provide level 1 support for hardware problems
• Perform trouble shooting and provide support for software applications pertaining to PIPS, PIPS-R, Portal and OPM’s FDR and FWS systems
• Learn and provide level 1 support for any new software or hardware that KeyPoint Government Solutions may adopt
• Other duties that may be requested by supervisor
• Communicates with end users to resolve issues a soon as possible
• Organizes and prioritizes requests to optimize efficient resolutions
• Oversee the daily performance of computer systems
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Modify and customize commercial programs for internal needs
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• Written Comprehension — The ability to read and understand information and ideas presented in writing
• Written Expression — The ability to communicate information and ideas in writing so others will understand
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• Two years of previous hands on experience required
• Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management and troubleshooting. Certifications a plus but not required
• Working knowledge of core Internet protocols including TCP/IP, DNS,FTP, etc
• Experience in Microsoft Windows 2k or 2k3 server environments including installation, configuration and use of Active Directory
• 1+ years experience doing technical support, helpdesk, service desk or phone support
• Experience with Windows XP and MS Outlook
• Active Directory skills such as creating/deleting users, resetting passwords, etc
• Experience supporting, troubleshooting and break/fix on various hardware such as Dell and Lenovo laptops and desktops, printers and scanners
• Willingness to provide technical support primarily over the phone
• Find Us on Facebook!
• Respond to request via phone calls, in person or by email through help desk software
• Image new computers to company standard install
• Support company mobile phones and smart phones
• Follow up with customers to ensure issues have been resolved
• Degree in Information Technology or related field or relevant experience,
• Excellent oral and written communication
• Ability to prioritize tasks and work in a fast paced environment
• Answers help desk telephone, email and other requests and provides Level 1 support for reported incidents
• Uses troubleshooting, logical processing and problem solving skills to resolve hardware, software, and network issues
• Applies strong organizational, multi-tasking, and follow-through abilities. Effectively prioritizes workload in a fast paced environment
• Draws on basic understanding of network topology and connectivity to monitor and troubleshoot the bank’s network. Further develops working knowledge of the bank’s networking environment
• Documents procedures, technical specifications and similar items to improve departmental knowledge
• Accurately logs calls into the Help Desk ticketing system
• Responds to user requests in person or by appropriate communication(s)
• Refers unresolved help desk issues to next level support
• May travel to branch offices as required to setup equipment in a new branch, or assisting with moving equipment when a branch relocates
• May travel to branches of newly acquired entities for conversion purposes
• Handles returns of equipment and/or exchanges
• Communicates with vendors on new purchases, warranty repairs, swaps
• Responsibilities also include proactive monitoring of network and systems, backup media cataloging, report generation and other duties as assigned
• Performs various clerical duties including, mail distribution, filing, copying, word processing, assisting employees as required
• Ensures that internal customers are receiving quality service and support
• Adheres to strict compliance with bank policies and procedures
• Helps advance the company perception of Help Desk by providing excellent customer service, good communication and interpersonal skills, and following through and following up on all calls that are taken by incumbent to ensure that problems have been completely resolved
• Minimum 1-2 years’ IT experience
• Strong computer skills (ability to operate specific software programs) and wireless/network devices
• Familiarity with the geography of the OSU campus is preferred but not required
• Administration of Active Directory Controller
• PC / Laptop Hardware and Software Support
• Administration of Virus Protection and Security System
• Copier and PC Printer Administration
• Administration of Phone Call Center System
• Administration of Email System
• Administration of CRM System
• Microsoft Office skill with Excel and Word
• Ability to apply a structured approach, such as scientific method, to complex problems in unfamiliar environments
• Ability to communicate effectively with both IT staff and operations staff
• Responds to queries, creates/updates tickets, isolates problem, and determines and implements solutions or escalation procedures
• Assists in the monitoring of tickets in multiple queues to facilitate processing of all customer support requests, examines personal queues to prioritize and complete work to meet or exceed response and resolution targets
• Follows defined policies and procedures to manage workflow, including escalation of tickets, utilizes all available resources to promptly and accurately identify resolutions
• Understand, apply and utilize all information gained by reading, studying and reviewing technical documentation, manuals, TechNet, and other support sources
• Above all this position is a part of a “customer service” organization and must show an aptitude for the development, management, and delivery of outstanding services to Analogic employees, customers, suppliers, and any other internal organization that relies on the network
• Solid understanding of how software and operating systems work
• Excellent listening and questioning skills
• Strong customer focus
• The ability to prioritize your workload
• Ability to lift to 50 lbs
• 1 year technical support experience
• Operating Systems
• Logical Devices
• Microsoft Suite 2010 & 2016
• Engineering Tools

IT Help Desk Technician Level Resume Examples & Samples

• Responsible for serving as centralized point of contact for all technology needs by interfacing with customers via phone, chat, email and other request mechanisms
• Monitor ticketing queues and route/assign incidents and requests as needed
• Ensure the stable operation of desktop computers (Windows and Apple OS), accessories and peripherals following established guidelines and best practices
• Monitors systems and alarms, troubleshoots, and escalates where appropriate
• High school diploma
• 1-3 years related experience
• Experienced in troubleshooting methods and procedures
• Basic understanding of Microsoft Windows operating systems
• Basic experience troubleshooting and support PC hardware and software
• Basic experience using e-mail and word processing software. Basic understanding of network software, hardware and services
• Interface with users, identify and resolve problems, escalate unresolved trouble tickets as appropriate, and track calls
• Install, maintain, upgrade and troubleshoots PCs, laptops, printers and other peripherals
• Install, maintain, upgrade, and troubleshoot various applications in a Microsoft Windows environment
• Utilize help desk ticket system (Dell Kace K1100) by inputting, updating and closing tickets
• Provide basic IT training for new users
• Participate in various IT relar5ted projects as needed
• Provide on-call support and infrequent night/weekend work
• Continue professional development of skills
• Triage issues and service requests via phone, e-mail, chat and in person
• Troubleshoot the end user’s issue and resolve upon first contact, when possible
• Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool
• Provide remote access/VPN support
• Provide “how to” assistance on all internally supported devices, applications and systems
• Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate
• Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues
• Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups
• Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
• Build relationships with the Level 2 support technicians and Level 3 subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood, met or exceeded
• Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization
• Organize the WWP Help Desk so that all incoming WWP support calls are dealt with in a timely and effective manner
• Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians
• Analyze and resolve urgent first-line support calls when escalated via the WWP Help Desk
• Promote best practices in the use of IT hardware and software
• Keep all WWP hardware safe and secure
• Monitor status of WAN links and carry out basic investigations prior to reporting any issues to WWP Senior Management
• Input new system users onto the WWP Help Desk system contacts database and maintain existing information ensuring it is correct and up to date
• Input new system users onto the organization domain, e-mail system, and proxy servers within set timescales and ensure existing system users’ information is correct and up to date
• Liaise with third party support organizations for repairs/replacements
• Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards
• Perform the daily file server backup checks
• Perform system administration and support of IT Help Desk System
• Liaise with staff as to the status of their existing calls
• Liaise with third party support suppliers to resolve support calls that require actions from them
• Provide feedback to Senior IT Staff regarding potential staff desktop training requirements
• Participate in WWP meetings / review meetings or locality site meetings and provide feedback as required
• Monitors and recommends best practices procedures for all users accessing WWP technical resources
• Perform preventive maintenance as recommend by Microsoft standards on all desktops computers
• Intermediate operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS, and Microsoft Office
• Operating knowledge of typical office equipment, such as CISCO VOIP telephones, copier, fax machine, E-mail, etc. required within three (3) months after entering position
• Advanced computer troubleshooting, analysis, critical thinking and problem solving skills
• Experience with a trouble-ticketing system
• Experience with mobile device support, iPhone/iPad Support, desktop imaging and security patching
• Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
• Commitment to helping a highly successful organization implement systems to support significant growth
• Highly motivated
• Associates degree with an IT concentration preferred
• Two (2) years of experience utilizing a variety of computer hardware, software, and networking preferred

Related Job Titles

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Help Desk Resume Guide & Examples

IT Help Desk (Entry Level) Resume Examples: Proven To Get You Hired In 2024

IT Help Desk (Entry Level) Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it help desk (entry level) resume sample.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your it help desk (entry level) resume in 2024,    include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

IT Support Specialist Resume Sample

It support technician resume sample, help desk technician resume sample, it support associate resume sample.

• IT Help Desk (Entry Level) Resume Tips

We spoke with hiring managers at top companies like Google, Microsoft, and Amazon to understand what they look for in IT help desk resumes at the entry level. The tips below are a result of their advice and will help your resume stand out.

   Highlight your customer service skills

As an IT help desk professional, your primary role is to assist users with technical issues. Hiring managers want to see evidence of strong customer service skills on your resume.

Instead of simply listing 'customer service' as a skill, provide specific examples of how you've demonstrated it:

• Resolved an average of 50+ customer inquiries per day via phone, email, and chat
• Maintained a 95% customer satisfaction rating based on post-interaction surveys
• Trained 5 new hires on customer service best practices, contributing to a 15% increase in team efficiency

Quantifying your achievements and using action verbs makes your customer service skills more impactful and credible to hiring managers.

   Showcase your technical troubleshooting abilities

Effective troubleshooting is a critical skill for IT help desk roles. Hiring managers look for candidates who can diagnose and resolve technical issues efficiently.

When describing your troubleshooting experience, be specific about the types of issues you've handled and the steps you took to resolve them. Contrast the difference between a vague description and a strong, detailed one:

• Helped users troubleshoot various technical problems
• Diagnosed and resolved issues with hardware, software, networking, and mobile devices, reducing average ticket resolution time by 20%

The more specific you are, the easier it is for hiring managers to understand the depth of your technical abilities and the impact you can make in the role.

   Include relevant certifications and training

While entry-level IT help desk roles may not require extensive certifications, including relevant ones can help your resume stand out. Some certifications that can boost your credibility include:

• Microsoft Certified Solutions Associate (MCSA)
• HDI Customer Service Representative (HDI-CSR)
• ITIL Foundation

Additionally, mention any relevant training you've completed, such as:

• Completed a 6-week IT support bootcamp covering troubleshooting, networking, and customer service
• Attended a 3-day workshop on ITIL best practices for service desk operations

These certifications and training demonstrate your commitment to learning and staying current in the field, which can make you a more attractive candidate.

   Emphasize your communication skills

Strong communication skills are essential for IT help desk professionals. You'll be interacting with users who have varying levels of technical knowledge, so you must be able to explain complex concepts in simple terms.

Highlight your communication skills by providing examples of how you've effectively communicated with users and colleagues:

• Created a knowledge base of 50+ articles explaining common technical issues in plain language, reducing user confusion and repeat tickets by 30%
• Collaborated with cross-functional teams to implement a new ticketing system, ensuring smooth communication and a successful rollout

These examples show hiring managers that you can communicate effectively with both technical and non-technical audiences, a key skill for success in an IT help desk role.

   Showcase your problem-solving skills

As an IT help desk professional, you'll face a wide range of technical challenges that require strong problem-solving skills. Hiring managers want to see evidence of your ability to think critically and find creative solutions.

When describing your problem-solving experience, focus on the impact of your solutions:

• Developed a script to automate the process of updating software on 500+ company devices, saving 20+ hours per month
• Identified and resolved a recurring network issue, resulting in a 50% reduction in related user complaints

These examples demonstrate your ability to not only solve problems but also find efficient and effective solutions that have a measurable impact on the organization.

   Tailor your resume to the job description

One of the most effective ways to make your resume stand out is to tailor it to the specific job you're applying for. This shows hiring managers that you've taken the time to understand their needs and have the relevant skills and experience.

Here's an example of how you can tailor your resume to a job description:

Job description: Provide technical support for Windows and Mac OS Generic resume: Provided technical support for various operating systems

Job description: Provide technical support for Windows and Mac OS Tailored resume: Provided technical support for Windows 10 and Mac OS X, resolving 100+ user issues per week

By specifically mentioning the operating systems listed in the job description and quantifying your experience, you show hiring managers that you're a strong fit for the role.

Skills For IT Help Desk (Entry Level) Resumes

Here are examples of popular skills from IT Help Desk (Entry Level) job descriptions that you can include on your resume.

• Active Directory

Service Desk

• Technical Support
• Microsoft Access
• Computer Hardware Troubleshooting
• Network Administration
• Computer Hardware
• Operating Systems

Skills Word Cloud For IT Help Desk (Entry Level) Resumes

This word cloud highlights the important keywords that appear on IT Help Desk (Entry Level) job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, desktop support.

• Inventory Manager Resume Guide
• Customer Success Resume Guide
• Administrative Assistant Resume Guide
• Warehouse Manager Resume Guide
• Desktop Support Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Help Desk Resume Guide & Examples for 2022

Improve your IT Help Desk (Entry Level) resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other IT Help Desk (Entry Level) resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the IT Help Desk (Entry Level) skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

IT Help Desk (Entry Level) Resumes

• Template #1: IT Help Desk (Entry Level)
• Template #2: IT Help Desk (Entry Level)
• Template #3: IT Support Specialist
• Template #4: IT Support Technician
• Template #5: Help Desk Technician
• Template #6: IT Support Associate
• Skills for IT Help Desk (Entry Level) Resumes
• Free IT Help Desk (Entry Level) Resume Review
• Similar Help Desk Resume Templates
• Other Administrative Resumes
• IT Help Desk (Entry Level) Interview Guide
• IT Help Desk (Entry Level) Sample Cover Letters
• Help Desk - 2024 Resume Guide
• Alternative Careers to a Help Desk Specialist
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 2 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 2 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

IT / Help Desk Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Timely completion of all work
• Working closely and harmoniously with fellow workers
• Adherence to all safety, health and privacy act rules and regulations
• Effective communication and time management
• Complete administrative tasks, such as tracking help desk calls, assisting with organizational efforts and asset management
• IT team projects as assigned
• Answering end users’ questions about systems and applications
• Windows Server & Desktop operating systems
• Windows and Network Administration
• IT Service Management Software Experience (HEAT)
• Solid understanding of IP networking (LAN/WAN/Wireless)
• Remote help tools like SCCM, RDP and Dame Ware
• Monitoring software (Splunk, IP Monitor, etc.)
• Information Sciences, Technology, Computer Science
• Experience in a Helpdesk or Customer Service environment
• Experience in handling technical support calls in an in-bound call center environment
• Strong knowledge of standard PC hardware/software/operating systems
• Commitment to team concept
• Work in a fast paced & high volume environment
• Production support or technical support experience required
• Proficient in all MS Office Suite including O365

Professional Skills

• Excellent organizational skill to prioritize project timelines effectively and ability to multi-task on competing priorities
• Strong PC Skills including MS Word, Outlook, and Excel
• Possess excellent telephone etiquette and oral and written communications skills
• Resourceful and excellent customer service skills
• Professional appearance and strong written and verbal communication skills
• Demonstrated experience working in a 24/7 production support environment.
• Demonstrated ability to develop business relationships and communicate effectively with the user community

How to write IT / Help Desk Resume

IT / Help Desk role is responsible for basic, software, events, travel, research, reporting, wireless, security, mac, database. To write great resume for it / help desk job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For IT / Help Desk Resume

The section contact information is important in your it / help desk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your IT / Help Desk Resume

The section work experience is an essential part of your it / help desk resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous it / help desk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it / help desk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT / Help Desk resume experience can include:

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
• Possess experience with computer imaging and configuration
• Min. 1 years of experience with a ticketing system (Heat, Remedy, ETC..)
• Experience working with remote control software
• Experience with Microsoft Active Directory, file/print servers, directory structure, access rights, and network printing
• Good understanding of TCP/IP networks

Education on an IT / Help Desk Resume

Make sure to make education a priority on your it / help desk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it / help desk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT / Help Desk Resume

When listing skills on your it / help desk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it / help desk skills:

• Experience and demonstrated proficiency in troubleshooting desktop operating systems and associated hardware and peripherals
• Problem Solver – able to resolve problems effectively
• Computer Savvy – proficient with basic computer skills
• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
• Incident Management experience ¿ Managing incidents including business expectations and communication
• Good working knowledge of various versions of Microsoft Windows including both workstation and server versions

List of Typical Experience For an IT / Help Desk Resume

Experience for it help desk associate resume.

• Act as Lead for the local Service Desk supervising 4-5 Service Desk Analysts
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Install and maintain end user PCs and laptops using Windows, MacOS, anti-virus, etc
• Maintain corporate backups using Symantec Backup Exec
• Remotely connects to end user’s PC to fix problems
• Remotely connects to end user’s PC to fix problems and desk side support
• Assist users and answer technical questions about Gmail, Google Apps, MyPima, and other PCC systems and software
• Help users configure their mobile devices to connect to PCC wireless networks
• Consistently and accurately track, update, and close assigned support requests

Experience For IT Help Desk Coordinator Resume

• Support to in house applications as well as standard business applications
• Perform routine Active Directory administration tasks
• MS Active Directory Group Policy configuration, deployment and management
• MS WSUS patch management
• Symantec Backup Exec configuration and administration
• Proficiency in Microsoft Products and Applications; Office 365, SharePoint
• Aptitude to be the first point of contact for corporate IT support and team

Experience For IT Help Desk-grand Rapids Resume

• Provide shared drive access
• Troubleshoot corporate computer systems and applications
• Develop and maintain asset management program
• Provide voice and data communication network support
• Trains users on software and hardware use as needed
• Participates in On-Call Rotation as scheduled by IT Support Services Management
• Configuration and support of desktop HW, SW, printers and peripherals
• Receives user requests via ticket system for technical assistance
• Documents, refines, executes and closes user request tickets

Experience For IT Help Desk / Service Desk Analyst Resume

• Performs phone support and analysis/ticket creation of user phone request
• Instructs user on problem resolution
• Promotes complex issues to technical specialists in the NEC or System Support
• Assures problem resolution to created tickets within the allotted timeframe (72 hours for simple issues)
• Manage NEARNG DISA EE and mobile devices via tickets submitted by users
• Serve as the first-line technical specialist that responds to all help tickets assigned using phone, messaging, email and SolarWinds DameWare for remote support
• Serves as primary phone support contact at System Support Helpdesk
• Manages printer fleet through software and fields all help request tickets for all MFD devices; coordinates with RICOH contract support staff for resolution

Experience For IT Help Desk Lead Resume

• Analyzes and diagnoses hardware and software problem tickets with the technical guidance and assistance of other System Support Helpdesk or information technology staff
• Submits change requests to System Support Supervisor for network hardware and/or software
• Conducts adds and removes of permissions to user permission tickets with approvals from user Supervisor
• Provides general ticket-based resolution support to printers and laptops at all NEARNG armories (remote support only, no travel to physical locations)
• Mobile device management of DISA service-provided phones/smartphones via tickets submitted by users
• Troubleshoot basic network issues
• Escalate unresolved calls to the infrastructure support team

Experience For Tier, IT Help Desk Resume

• Troubleshoot and resolve hardware and software problems for end users and corporate systems
• Knowledge of technologies in use, including, Intel, Mac, and Cisco hardware and various operating systems including Windows, Linux, MacOS, Citrix XenServer and Cisco IOS
• Provide end user support for Android and Apple iOS devices
• Aptitude to be the first point of contact for customers and interaction with server and network teams
• Versatile leadership qualities and the ability to manage change
• Present ideas, expectations and information in a concise, well-organized way

Experience For Ssllc IT Help Desk Analyst Resume

• Maintaining a positive, service-oriented attitude in general, seeks to educate end users, assist in resolving operational issues and promote the collaboration benefits of the Office365 platform
• Project management skills and solid time management
• Provide assistance to associates and troubleshoot issues related to hardware and software
• Diagnose hardware onsite and accurately determine replacement parts
• Install peripherals (printers, scanners, etc.)

Experience For IT Help Desk-san Juan Resume

• Replace CAT 5/5E/6 patch cables, jacks and patch panels
• Min. 1 year phone based support
• IT Help Desk experience including knowledge and experience with the principles, methods, and techniques involved in IT Help desk operations, support technician operations, and basic Active Directory
• Carry out tasks with minimal direct supervision
• Handles problems that the first-tier of help desk support is unable to resolve

Experience For IT Help Desk Lead / Supervisor Resume

• Eager to learn with can-do attitude
• Expert knowledge of Windows applications (usage, configuration and support)
• Format Windows computers
• Administration of ITSM
• Disable user accounts

Experience For Senior Coordinator, IT Help Desk Resume

• Create user accounts
• Update user access
• Effective communication to support end user community, able to question the user to get adequate information. Collaborative attitude and creative thinking, ability to think “outside of the box” to assist end user to create a forward-thinking solution. Uses open-ended questions and active listening to help define user requirements and stage potential solutions

List of Typical Skills For an IT / Help Desk Resume

Skills for it help desk associate resume.

• Experience using and installing relevant IT hardware, software and other equipment
• Proven ability to type 35 WPM
• Min. 1 year Service Desk or Help Desk experience
• Experience with Mac OSX 10.6+ & Windows 7
• Relevant Healthcare IT experience considered in lieu of education

Skills For IT Help Desk Coordinator Resume

• Experience with Microsoft Office 2007, 2010, and 2013
• Experience with Microsoft Windows XP, 7 and 8
• Computer Science/Information systems background with2years of IT experience
• Strong knowledge of DHCP, DNS, SMTP, FTP, SFTP,TCP-IP, RDP, VPN, Vlan Configuration
• Experience with industry standard backup procedures
• Time Manager – able to manage multiple assignments and tasks, set priorities
• Strong Work Values – dependable, positive attitude
• Completes all DoD Enterprise Portal Services tickets (after prior approvals are complete) through DISA (DEPO)
• Experience in the Service Desk Lead role

Skills For IT Help Desk-grand Rapids Resume

• Computer Science/Information systems background with 2 years of IT experience
• IT experience, BA in Computer Science or Information Systems
• Working on the new building renovation project by recommending and supporting technology changes
• Developing, maintaining and implementing servers /systems in a mixed technology environment
• Analyzing existing systems and making proactive recommendations for improvements
• Receiving, logging and managing calls from internal staff via telephone and email

Skills For IT Help Desk / Service Desk Analyst Resume

• Working knowledge of TCP/IP and general networking principles
• Developing solutions for complex network, desktop, and server problems
• Working on IT Apps
• Configuring computers with the appropriate software and security configurations. Perform software upgrades and configuration enhancements
• Supporting large company events such as the Global Webcast done by the CEO
• Supporting systems and applications in a large LAN/WAN environment
• Provide and revoke system access during on-boarding, off-boarding of new financial consultants

Skills For IT Help Desk Lead Resume

• Perform admin tasks of maintaining users on third party application - Pershing, Sales Reporting
• Positive Communicator ( listening, speaking and writing)
• Perform routine Active Directory administration tasks including adding/removing users from the domain, group policies, Office365
• Provide the support to search historical emails containing specific keywords or meeting specific criteria
• Support Finance, Risk etc by searching oracle DB containing account and client information
• Provide month end reporting and data processing activities
• Independently research a problem using available resources, such as manuals, training materials and the Internet
• Conduct onsite repairs for clients and internal customers by troubleshooting software and hardware, including Copier Workstations and Printers
• Assist server staff with maintaining production systems and performing system upgrades

Skills For Tier, IT Help Desk Resume

• Proficiency and understanding how to complete essential responsibilities of job with minimal training
• Maintain understanding of TCP/IP and networking concepts
• Provide ad-hoc support by running miscellaneous run data queries from Oracle database
• FPA008: a monoclonal antibody that inhibits the CSF-1 receptor and is being studied in multiple tumor settings and pigmented villonodular synovitis (PVNS)
• FPA144: a monoclonal antibody targeting FGFR2b for selected gastric cancers
• Possess a working knowledge of the Microsoft Office Suite and Windows 7/10
• Capable of working in an environment of near-100% system availability and be able to render solutions to issues in a timely manner
• Diagnoses and troubleshooting Level 2 problems encountered with personal computer hardware, software and peripherals

Skills For Ssllc IT Help Desk Analyst Resume

• Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction
• Coordinates user requests with external vendors according to policies and procedures
• Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training or follow-up
• Troubleshoot remote user issues connecting via Virtual Private Network
• Trains users on software and hardware on site or in classroom, or recommend outside contractor to provide training
• Conducts office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis

Skills For IT Help Desk-san Juan Resume

• Phone Based Support Answer incoming client calls on a wired headset at your desk, average 25-40 calls per day
• Responsible for providing corporate end user support
• Handle Tier 3 escalations requests directly by phone and/or using remote access tool (Bomgar)
• Systems Imaging deployment and management
• Familiarity with network troubleshooting process and tools
• Ability and willingness to work in an environment providing 24x7x365 support
• Utilize HEAT ticketing system to process requests

Skills For IT Help Desk Lead / Supervisor Resume

• Microsoft updates and application patching
• Analyzes requests and determines course of action, ticket creation or routing
• Fulfills computer imaging tasks in support of baseline lifecycle plan based on tickets input by the System Support Supervisor
• 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as mobile, Laptops, PCs and Printers
• Log all calls in the Service Desk Call Logging system (SCSM)
• Provide support via phone, email and instant messaging
• Assist with maintaining corporate servers in a mixed technology environment

Skills For Senior Coordinator, IT Help Desk Resume

• Provide first-level support for requests coming into company help desk
• Applies knowledge of customer service techniques as required to address problems with PC based tools and products
• Enable user access after system lock-out situation of end user
• Provide necessary software upgrade support to all front office and back office
• Create and maintain email distribution list for Finance, Compliance, Risk and other admin tasks
• Provide system support to ensure spam and virus protection is in place throughout the network
• Create and support auto-job that perform routine weekly/month activities in systems
• FP-1039: a FGF ligand trap for mesothelioma
• Technical knowledge of modern Hardware and Software

Related to IT / Help Desk Resume Samples

Deal desk resume sample, help desk administrator resume sample, it help desk technician resume sample, web consultant resume sample, oracle manager resume sample, consultant solution resume sample, resume builder.

• Study Guides
• Homework Questions

Class Review Assignment - IT Help Desk Manager Resume

Video conferencing and screen sharing

In-person and hybrid event management

Cloud calling and phone system

Video messaging and screen recording

Group messaging, chat, and file sharing

Interactive Q&A, quizzes, and polling

Large meeting and virtual event hosting

Digital co-creation and brainstorming

Personal devices for every home workspace

Intelligent devices for the hybrid workplace

Portable devices for on-the-go collaboration

Intelligent, digital to human customer interactions

Communications platform for automating customer journeys

• Collaboration Devices > Room Devices"> Room Devices
• Collaboration Devices > Room Devices"> Desk Devices
• Collaboration Devices > Room Devices"> Digital Whiteboards
• Collaboration Devices > Room Devices"> Phones
• Collaboration Devices > Room Devices"> Cameras
• Collaboration Devices > Room Devices"> Headsets
• Collaboration Devices > Room Devices"> Room Accessories

Get inspiraton for setting up your workspaces across home, office, and anywhere.

• Sports & Entertainment
• Hybrid Work
• Sustainability
• Return to the Office
• Accessibility
• Control Hub
• Collaboration AI
• Inclusivity
• Interoperability

Achieve your sustainability goals by gaining insights into your carbon emissions and progressing on a net zero journey.

• Product Help
• Product Essentials
• Webex Community
• Contact Support
• Webex Insider
• Customer Stories
• Thought Leadership
• Live events and Webinars
• Webex Academy
• Integration Partners
• Developer Tools

Learn about all the latest innovations released across our collaboration and customer experience solutions.

• Australia (English)
• Brazil (Português)
• Canada (English)
• Canada (Français)
• China (简体字)
• France (Français)
• Germany (Deutsch)
• Hong Kong (繁體中文)
• India (English)
• Italy (Italiano)
• Japan (日本語)
• South Korea (한국어)
• Latin America (Español)
• Spain (Español)
• United Kingdom (English)

Elevate your Microsoft Teams Rooms with Cisco devices.

The Teams video conferencing you know, powered by intelligent collaboration devices you’ll love.

Supercharge your Microsoft Teams conference room.

Get the native Teams experience on certified room and desk devices from Cisco that bring augmented camera and audio intelligence, intuitive controls, and seamless device management to any workspace.

Bring powerful video conferencing and virtual collaboration to your Microsoft Teams meeting rooms, from the personal desk to the auditorium.

Boost your Teams video conference with high-quality video, crisp sound, and touch-enabled ideation in the personal office, hot desks, and focus rooms.

Come together around a board to brainstorm, co-create, and build the next big thing.

Connect, share ideas, and drive work forward while ensuring that everyone has an equal seat at the table in your meetings.

Turn your large workspaces into powerful Microsoft Teams rooms powered by intelligent, high-quality video conferencing devices.

Book and find your meetings easily, optimize space utilization, and elevate the workplace journey with an intelligent scheduling display.

A comprehensive suite of certified Microsoft Teams Rooms hardware solutions, Microsoft Teams Displays, and Microsoft Teams Panels that bring everyone together for world-class collaboration.

Flexible, codec-powered video bar appliance for high-quality video conferencing and content sharing in small rooms and huddle spaces.

AI-boosted, all-in-one video bar solution for equitable video meetings, advanced interoperability, flexible connectivity and unified admin for medium spaces.

The ultimate, AI-powered collaboration bundle to power equitable video meetings and enhanced connectivity for large meeting spaces.

All-in-one, hybrid room device for video conferencing and digital whiteboarding for small-to-medium-sized spaces.

Powerful, intelligent collaboration device bundle for video conferencing in the largest spaces and specialist AV scenarios.

The ultimate touch device for video conferencing and visual collaboration at any desk.

Certified for Microsoft Teams Rooms. Public beta and official certification for the Microsoft Teams Display experience expected in Q2 2024.

Flagship collaboration, advanced AI, and simplified deployment for your medium and large rooms with this integrated device solution.

Public beta and official certification for Microsoft Teams Rooms expected in Q1 2024.

Intuitive, 10-inch room scheduling touch display for the ultimate room booking and workspace experience.

Public beta and official certification for the Microsoft Teams Panel experience expected in Q2 2024.

Enjoy a better Microsoft Teams Rooms video conferencing experience through embedded device intelligence, hassle-free admin, and engaging design.

Experience Microsoft Teams on certified Cisco devices for any workspace across your organization.

Leverage individual framing and optimized camera views to create more equitable, true-to-life meetings.

Block out unwanted noises and enjoy crystal-clear sound to ensure frictionless and productive collaboration.

Join feature-rich Webex meetings and access third-party apps from Microsoft Teams Rooms mode.

Streamline management with a single view of all devices and get rich workspace metrics in Control Hub.

Join your next meeting with a single touch and benefit from built-in room sensors to track occupancy and workspace conditions.

Unlock the best Teams Rooms experience for hybrid work.

Simplify the deployment of immersive video conferencing that blend into your workspace environment—with native Microsoft Teams meetings at your desk, in everyday meeting rooms, and across flagship spaces powering a seamless front row experience.

Browse from a variety of Microsoft Teams-certified USB webcams, headsets, and hybrid work accessories.

Find your best light in 4K and explore intelligent features like facial recognition and best overview.

Easy to deploy, scale, and maintain. Get everything you need in a box to take your meeting space to the next level—either in the cloud or on premises.

Intuitive cloud admin, analytics, and workspace insights with access to Control Hub and Teams Admin Center to remove IT headaches and plan resources better.

Track environmental conditions and occupancy via smart sensors to create a safer and more productive workplace while improving employee wellbeing.

Powering a multi-platform world.

The goal is to make the experience for those who are remote as good or even better than being in person. We rigged the meeting rooms with Webex Room Kits from Cisco—and we got extremely good feedback on how these devices help include people from different countries and with different languages. We want to expand on that.

Peter Jetzel, CEO, Rebel

Our clients work with every possible platform so we have to work with every possible platform as well. We’ve used Webex devices with Zoom, Google Meet, Microsoft Teams, and Webex.

 Niklas Mortensen, Managing Director, Designit

We always knew that advanced video conferencing would be a major requirement. We wanted to make it clear to members that our facilities would be world-class. Webex brings that credibility.

Mats Mathisen, Head of Service Design & Community, Mesh Community

• Webex Suite
• Video Messaging
• Whiteboarding
• Cloud Contact Center
• Room Devices
• Desk Devices
• Digital Whiteboards
• Room Accessories
• Return to the office
• Help Center
• Watch Webinars
• Contact Sales
• Webex Merch Store

© 2024 Cisco and/or its affiliates. All Rights Reserved.

• Terms & Conditions
• Privacy Statement