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Problem Solving and Decision Making

Price $795.00 USD

Duration 1 Day

Delivery Methods Virtual Instructor Led Private Group

Course Overview

Course objectives.

  • Understand the similarities between problem solving and decision making
  • Understand the differences between problem solving and decision making
  • Learn a variety of leading frameworks used to inform decision making
  • Conduct exercises to practice each of the seven-steps of the problem-solving process

Who Should Attend?

  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible .

If you have questions about Learning Credits or our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

1- Defining decision making

  • Understanding Decision-Making and How it Happens
  • Why People Do or Don’t Make Decisions
  • Ways to Make Decisions

2- Defining problem solving

  • Understanding Problem Solving
  • Divergent and Convergent Thinking
  • Eight Disciplines of Problem Solving
  • Systematic Inventive Thinking (SIT)

3- Learn the Seven-Step Problem Solving Process

  • Problem Definition
  • Decision to Act on a Problem
  • Define Problem Solving Scope
  • Finding Root Cause
  • Prioritizing Root Cause Correction
  • Select a Solution

Leadership & Professional Development

Upcoming Class Dates and Times

Do You Have Additional Questions? Please Contact Us Below.

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  • Open training
  • Team training

Critical Thinking and Problem Solving for Effective Decision-Making

Professional development and personal effectiveness.

An essential competency in today’s workplace

Mastering critical thinking and problem-solving skills can help you make better decisions or recommendations- an essential competency in today’s knowledge workplaces. Critical thinking helps you to examine and improve thought processes, ask the right questions, challenge assumptions and consider varying viewpoints. Effective problem-solving helps you to properly identify and systematically work through a problem in a comprehensive manner, ensuring clarity when it comes time to make decisions or recommendations.

This course will demonstrate how critical thinking, problem-solving and decision-making work optimally together, and will provide hands-on practice with tools that you can apply to your everyday workday tasks, big or small.

Learning outcomes

By the end of this seminar, you will be able to:

  • Define critical thinking and identify your critical thinking styles
  • Work through the critical thinking process to build, analyze and evaluate varying viewpoints
  • Improve key critical thinking skills, including active listening and questioning
  • Analyze context and information to clearly understand and identify a problem
  • Apply problem solving steps and tools
  • Identify appropriate solutions using specific approaches
  • Select the best technique for making decisions
  • Avoid common decision-making mistakes

Workshop topics

Maximizing the Power of Your Brain

  • Critical thinking and problem-solving the key to effective decision making
  • The Iceberg Principle and the Understanding-Resolution Ration

Critical Thinking

  • Definition of a Critical Thinker
  • Critical thinking behaviours: active listening, probing, Empty Your Bucket
  • Identify and evaluate issues and viewpoints
  • The 3 C’s: context, credibility, and consistency
  • Critical thinking worksheet- practice it!
  • Problem Solving
  • The problem-solving process- various models
  • Obstacles and counterproductive approaches
  • Problem-solving techniques for groups and individuals
  • Applying a problem-solving model to a workplace scenario

Decision Making

  • Individual and collective decision-making traps
  • How to choose: criteria, goals and vision-based decision-making
  • Individual and group decision-making tools and techniques
  • Decision-making – practical application to a workplace scenario

Prerequisites

There are no prerequisites for this course

Who should attend this course?

Anyone who is required to problem solve on the job or make important project, department or organizational decisions or recommendations

Does this course address your competency development needs?

This workshop addresses:

  • Achievement / Results Oriented
  • Adaptability / Flexibility
  • Analytical Thinking
  • Change Management / Leadership
  • Creative Thinking
  • Decision Making / Decisiveness
  • Engagement and Motivation
  • Impact / Influence
  • Innovation and Initiative
  • Self Confidence / Self Esteem
  • Strategic Thinking
  • Teamwork and Cooperation
  • Working with Others

To learn more about core competencies, click here .

$ 595 plus tax

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  • Instructor: Barbara Odenwald

The advantages of team sessions

  • Learn and grow together as a team
  • Location and time of your choice
  • Sessions can be customized to fit your objectives
  • Surprisingly cost effective

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Problem solving and decision making.

Leadership is about taking control of situations that arise. They may be problems, threats or opportunities. Which is which?

training on problem solving and decision making

Learn about the nature of problem-solving and patterns of thinking, assess your options, make rational choices and address potential threats.

Become a more decisive leader. With Guthrie-Jensen’s Problem Solving and Decision Making , you will:

  • Face problems and make decisions with renewed confidence
  • Reinforce your authority and credibility with proven problem solving and decision making techniques
  • Analyze situations more comprehensively to arrive at the best solution
  • Anticipate potential problems, assess risks, and weigh alternatives to come up with the best decisions
  • Tackle problems more systematically and logically
  • Harness support mechanisms that will give rise to better solutions and decisions
  • Communicate decisions to team members to reinforce your power, authority and credibility
  • Consistently implement and follow-through on decisions
  • Overcome obstacles and resistance to “unpopular” decisions

Available as In-Person and Live Virtual Training

  • Public Seminar  (check latest schedules now!)
  • In-House/Customized Program for your organization (How does Guthrie-Jensen customize its programs?)

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This program is for supervisors and managers who wish to improve their problem solving and decision making skills.

Testimonials

“I found this training very relevant and practical for the workplace and personal life. I highly recommend this training for others who wish for self development.” Chamroen Ouch – Asian Development Bank “If there is a definition of excellence it is this. Master trainers, outstanding management wizards and a learning experience that truly moves beyond learning to action. Truly enriching, and enlightening.” Sujatha Viswanathan – Sr. Social Officer, Asian Development Bank “Very useful and easy to relate methodologies for ‘Critical Thinking, Problem Solving and Decision Making’.” Francis Emmanuel – Sr. Financial Control Spec., Asian Development Bank “Of all seminars I’ve gone, this is the best seminar ever. The training was not just on theories but it is more on its application in real situations. I thank Guthrie-Jensen for such a great experience. I would surely put to practice what I’ve learned from you.” Don Ysmael Solijon – Process & Eng’g Services, Atlas Fertilizer Corporation “Spectacular approach. Very useful and practical lecture approach/methodology. Excellent facilitator.” Alex Carbilledo – Asst. Manager, Fujitsu Computer Products Corporation of the Philippines
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Problem Solving and Decision-Making

Formats: 4-hour virtual course   |  1-day instructor-led onsite

During this high-impact program, we will introduce tools and insights for problem solving at work and in every facet of life. You’ll learn to make better and quicker decisions, produce better outcomes, and fully utilize the assets you already have. Through case study analysis and group activities, you'll learn how to optimize your ability to achieve your goals.

Learning Objectives »

  • Identify a broader range of alternatives
  • Define and gather relevant data
  • Use questioning techniques to uncover information
  • Prioritize tasks and responsibilities
  • Implement plausible solutions to difficult situations
  • Troubleshoot while under pressure
  • Limit decision making time for max productivity
  • Make sound, well-informed decisions

Course Agenda »

Addressing the Problem

  • Understanding Problem Solving
  • Gathering Data
  • Seeing the Big Picture
  • Differing Perspectives
  • Asking the Right Questions
  • Creative Thinking
  • Lateral Thinking
  • Mind Mapping

Choosing the Right Solution

  • Problem Solving Cycle
  • Problem Solving Tools
  • Force Field Analysis
  • Making Decisions

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  • Problem Solving & Decision Making

Problem Solving and Decision Making

Available as:

  • In-house class
  • Public Class

When faced with problems, decisions, risks, opportunities and concerns, you need the right answers - and fast. For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals think clearly to: find the root cause of problems faster, make better decisions, manage risks and opportunities, prioritize & plan the resolution of concerns and ask sharper, more incisive questions. KT's instructors will ensure you're ready to use these skills back on the job to make an impact where you work.

woman participating in a virtual meeting

What You Get:

  • Led by an expert instructor
  • Access to digital tools and resources
  • Use skills learned immediately on the job
  • Certificate of completion & KT Foundations Badge
  • Certification Credits : 2.1 CEUs
  • United Kingdom
  • Netherlands
  • China - Taiwan
  • China - Hong Kong

Workshop hours: 8:30am - 5:00pm (CT)

Workshop hours: 8:30am - 5:00pm (ET)

Workshop hours: 8:30am - 5:00pm (PT)

  • Jun 11 2024 - Jun 13 2024 London ENG 1,475   GBP
  • Oct 22 2024 - Oct 24 2024 Manchester ENG 1,475   GBP

Vierdaagse workshop: Deel 1: 27-28 mei Deel 2: 17-18 juni

Vierdaagse workshop : Deel 1: 2-3 september Deel 2: 23-24 september

Vierdaagse workshop: Deel 1: 4-5 november Deel 2: 25-26 november

  • Mar 12 2024 - Mar 14 2024 Düsseldorf GER 1,995   EUR
  • Jun 11 2024 - Jun 13 2024 Hamburg GER 1,995   EUR
  • Nov 19 2024 - Nov 21 2024 München GER 1,995   EUR

SGD 1,900 for 3 or more Workshop Hours: 9:00am - 5:30pm (UTC+8)

MYR 3,400 for 3 or more Workshop Hours: 9:00am - 5:30pm (UTC+8)

CNY 9,200 for 3 or more Workshop Hours: 9:00am - 5:30pm (UTC+8)

TWD 44,000 for 3 or more Workshop Hours: 9:00am - 5:30pm (UTC+8)

HKD 11,500 for 3 or more Workshop Hours: 9:00am - 5:30pm (UTC+8)

2-Day Problem Solving & Decision Making THB 30,000 for 3 or more Workshop Hours: 9:00am - 5:30pm (UTC+7)

1-Day Problem Analysis THB 21,000 for 3 or more Workshop Hours: 9:00am - 5:30pm (UTC+7)

1-Day Decision Analysis THB 17,000 for 3 or more Workshop Hours: 9:00am - 5:30pm (UTC+7)

Workshop hours: 8am - 2pm ET

Workshop hours: 10am - 6pm ET

Workshop hours: Noon - 6pm ET

Workshop Hours: 8:30am - 5:30pm (UTC+8)

Situation Appraisal only. Workshop Hours: 8:30am - 12:30pm (UTC+8)

Problem Analysis only. Workshop Hours: 8:30am - 12:30pm (UTC+8)

Decision Analysis only. Workshop Hours: 8:30am - 12:30pm (UTC+8)

Potential Problem Analysis only. Workshop Hours: 8:30am - 12:30pm (UTC+8)

Workshop hours: Noon - 6pm (ET)

Workshop hours: 8am - 2pm (ET)

Workshop hours: 10am - 6pm (ET)

4-day workshop 5-6 hours per day

3-tägiger Workshop in virtuellem Format

To see the total select country, date and number of participants

To see the total select language, date and number of participants

In this county services are provided by the official KT licensee.

* Before applicable taxes

Class seats guaranteed with payment. Seat reservations held for 72 hours.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

Employees at all levels, from the boardroom to the shop floor, who are required to solve problems, make decisions, prevent or mitigate risks, promote or leverage opportunities, and prioritize and plan the resolution of concerns will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service and maintenance.

  • Cut through the clutter & complexity to systematically find root cause for tough problems, and make decisions aligned with business priorities
  • Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA and other methodologies
  • Walk away ready to immediately apply these new skills back on the job

Skills Developed

Skills developed during a Kepner-Tregoe Problem Solving & Decision Making (PSDM) workshop enable you to:

  • Conduct root cause analysis (RCA) on complex problems
  • Make tough decisions aligned with operational priorities
  • Identify and plan for the resolution of high-priority issues
  • Understand and proactively manage risks and opportunities
  • Ask the right questions to find hidden insight

By attending Problem Solving & Decision Making training and adopting KT processes, organizations have realized immediate, and long-term, return on investment. These include:

  • A computer chip manufacturer solved a long-standing defect, saving $2.8 million annually
  • A vinyl manufacturer increased annualized production with a significant rise in profits
  • A food products manufacturer saved $1.03 million by improving planning and decision making within their teams
  • A bank resolved a recurring system failure and restored their international monetary exchange cycle, preserving millions of dollars in interest earnings
  • Following a merger, a global company saved $1.3 million on insurance costs the first year and $300,000 in subsequent years using a variety of Clear-Thinking processes

Workshop Details

Duration: 3-4 days

Learning Tools Included: All workshop attendees receive access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a free My KT membership

Certification Credits: 2.1 CEUs (for 3-day workshop); 2.8 CEUs (for 4-day workshop)

Training Options: Available as a public course or as a group training for your team. In-person and online training options are available.

Testimonials

“The KT processes provided a common approach and helped sift through tons of data, ask penetrating questions, and take the emotion out of decision making.”

— CEO, consumer products company

“I used to be afraid to be assigned a root cause evaluation, but not anymore. I know that I just need to follow a systematic process and get the right people involved.”

— Maintenance Supervisor

Problem Solving & Decision Making

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Showcase your skills.

The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website. And finally the authenticity of your KT badge can be validated on our website portal.

The Foundation Badge is the starting point and highlights that you have attended a KT training program. Once you have begun applying the KT technologies you will progress through the levels of Practitioner, Advanced, and ultimately, achieve recognition as a KT Expert.

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Kepner-Tregoe Foundations

If you have successfully participated in this workshop, you are eligible to receive the KT Foundations Badge.

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training problem solving & decision making

  • You can find causes of complex problems
  • You will use all the knowledge and experience of your team
  • You make well-founded decisions and set clear priorities
  • You use analysis tools to support your conclusions
  • You analyze risks’s and take targeted countermeasures
  • You are able to produce a concrete action plan couples
  • You are able to draw up a concrete action plan

Contents training Problem Solving & Decision Making

Structure of the 4-day training, also choose our ratio approach, why co think.

  • More direction, more structure, more results
  • Learn from highly experienced facilitators
  • Proven method, directly applicable

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training on problem solving and decision making

Effective Training Associates

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Problem Solving and Decision Making

OVERVIEW: Problem Solving and Decision Making discusses the process and challenges technical professionals and managers face in making timely decisions. It is a one-day workshop providing participants with tools and tactics for working with real world problems in a professional environment. This class is a catalyst for better idea generation and provides analytical tools for problem definition, solution evaluation and selection.

The workshop is highly interactive, combining demonstrations and brief discussions of key learning points with individual and group “hands-on” problem-solving exercises to reinforce learning and build confidence. The day is designed to help participants solve problems and make decisions to bring better value to their organizations and customers. Participants apply the processes and tools presented by working on real world and case study problems throughout day.

KEY TOPICS: Introduction: What is a “problem” and what does it mean to “solve” one? – Participants will see new perspectives on problem identification and solutions.

Verification: Tools and tactics for problem definition – Whether defining a “problem” or an “opportunity”, problem solvers must understand fundamental parameters and assumptions about the situation.  This section explores methods to quickly gather and organize relevant information about a problem.

Identification: Heuristics for alternative solution generation – Introduces participants to techniques for generating a wider range of solutions.  These tools improve both the quality and quantity of alternatives available to the problem solver.

Selection: Evaluating alternatives – The intersection between problem solving and evidence based decision-making is the analysis of different options.  Several approaches will explore, including advantages, disadvantages and pitfalls.

Execution: Implementation considerations – How to implement decisions for maximum effectiveness and organizational learning.

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  • Int J Crit Illn Inj Sci
  • v.6(4); Oct-Dec 2016

Effect of training problem-solving skill on decision-making and critical thinking of personnel at medical emergencies

Mohammad heidari.

Department of Nursing, School of Nursing and Midwifery, Shahrekord University of Medical Sciences, Shahrekord, Iran

Sara Shahbazi

1 Department of Nursing, Borujen Nursing Faculty, Shahrekord University of Medical Sciences, Shahrekord, Iran

Background:

The aim of this study was to determine the effect of problem-solving training on decision-making skill and critical thinking in emergency medical personnel.

Materials and Methods:

This study is an experimental study that performed in 95 emergency medical personnel in two groups of control (48) and experimental (47). Then, a short problem-solving course based on 8 sessions of 2 h during the term, was performed for the experimental group. Of data gathering was used demographic and researcher made decision-making and California critical thinking skills questionnaires. Data were analyzed using SPSS software.

The finding revealed that decision-making and critical thinking score in emergency medical personnel are low and problem-solving course, positively affected the personnel’ decision-making skill and critical thinking after the educational program ( P < 0.05).

Conclusions:

Therefore, this kind of education on problem-solving in various emergency medicine domains such as education, research, and management, is recommended.

INTRODUCTION

Having strong coping skills to reduce stress and satisfaction on the decision-making process to be creative and also having problem-solving skill is necessary in life.[ 1 ] In this way, learning should be defined “meaningful” and problem-solving skill is one of these ways.[ 2 ]

Unfortunately, traditional teaching method in universities transfers a mixture of information and concepts to individuals but leaves them alone in analyzing, prioritizing, and reorganizing emerging knowledge which requires critical thinking and will lead to effective and meaningful learning.[ 3 ] Critical thinking is considered is an essential part of clinical decision-making and professional competence of nursing staff and medical emergencies. Emphasize the need for this skill in these jobs is due to rapid change in the healthcare field and complexities of this current system,[ 4 , 5 ] which face staff working in health–care services with the special situation to render safe, decent, and high–quality services. In general, health–care staff has to use critical thinking in taking important and vital decisions inevitable.[ 6 ]

Education experts agree that critical thinking should be an integral part of any education in every level, because, it is thinking that will lead to make a decision the best possible solution with analyzing, assessing, selecting, and application and this is what is needed in the contemporary world of today.[ 5 ] Interest in the abilities of critical thinking in educational circles is not a new phenomenon, and its origin dates back to Plato's Academy.[ 7 ]

Accordingly, this skill is considered as a priority in training medical specialties.[ 8 ] However, using and expanding it by staff of medical emergencies is a necessity,[ 9 ] which causes delineating comprehensive and purposeful care plan and also increasing the probability of success in the management of victims and the scene.[ 10 , 11 ]

Furthermore, increase the number and scale of natural disasters over the past decade has caused that staff of medical emergencies, working in the field of healthcare and treatment cares in current situation, face with very complicated problems comprehensively as a result of advanced technology, ethical and cultural factors. In this regard, it is necessary that traditional methods should be replaced with decentralized emergency management systems to meet demands and attain considerable success in severe events and catastrophic disasters. Some of these techniques use decision-making skills, creative thinking, and problem-solving skill in today's world.[ 12 , 13 ]

Critical thinking skills in medical education are considered as the ultimate goal of learning and staff and personnel, who think creatively and critically, less commit false judgment and conclusion, rather, they try to concentrate on topics that are relevant to the clinical area and adopt proper decision in this respect, the issue of which can reduce gap between theoretical and clinical education to a great extent.[ 14 ]

However, making a decision is considered the most important and risky part of health–care professions. Therefore, knowing the decision making and applying useful strategies for creating this skill is essential for health–care personnel, particularly, the staff working in medical emergencies.[ 15 ] Triage is just one of complicated decision-making examples which include considering patient and other factors of the treatment system.[ 16 ]

Therefore, knowing decision-making and applying fruitful strategies for the creation of this skill is essential for healthcare workers, especially those working in medical emergencies.[ 17 ] Considering the job sensitivity of medical emergencies’ staff and significance of decision-making power and ability of solving problem in them,[ 18 ] as well as selecting and adopting accurate decision at the time of triage of patients, they (health-care workers) are in dire need of skill more than anything else to adopt proper decision.

On the other hand, moreover all these problems, staff working in medical emergencies will face unique problems which are specific to their job environment such as working with multiple staff and people in treatment team of patients and crisis–hit families, happy and sad moments, life and death, accidents and disaster.[ 19 , 20 , 21 , 22 ]

Therefore, with due observance to the said issues, the effect of training problem-solving skills on decision-making power and critical thinking of staff working in medical emergencies is the main aim of this study.

MATERIALS AND METHODS

This is an experimental study with two pre- and post–test stages, in which, effect of teaching problem-solving skill (independent variable) has been studied on decision-making skill and critical thinking of 95 staff working in medical emergencies (dependent variable). This 95 staff was divided into two groups: Experimental ( n = 47) and control ( n = 48). A sample of this study includes all staff working in medical emergencies as many as 95 persons who showed their interest to participate in this study. Purposive sampling method and size in this study were similar to the total population. In Iran, prehospital emergency medical handled by the graduate of an emergency medical technician and a bachelor and only men is graduates in this field. Moreover, there are a number of general physicians in the central dispatch who provide medical consultation for people who call emergency medical services (EMS) and also give medical advice to the technicians who treat victims at the crash scene or on the way to the hospital.[ 23 ]

Then, all personnel filled out a demographic variables’ questionnaire. In this questionnaire, it was tried to control factors affecting decision-making power and critical thinking (such as age, marital status, working experience, education, number of children, mental illness and consumption of psychotropic drugs and experience of participating in classes (emotional intelligence, stress management, yoga, problem-solving and decision-making within 6 months) in each two groups. In this regard, any significant difference was not observed between research units in both groups ( P > 0.05). decision-making and critical thinking skill of personnel was evaluated before and after the intervention.

Decision-making skill was evaluated in twenty questions using decision-making questionnaire. According to Likert Scale, each question was scored in four levels from 0.25 to 1. The minimum and maximum score in this questionnaire stood at 5 and 20, respectively. In other words, the lowest score in this questionnaire was calculated 5, whereas the highest score stood at 20. Translation and preparation stages of questionnaire were conducted.

In the same direction, face and content validity of the questionnaire was approved by five professors. The reliability of this test was obtained at 0.87 and approved using retest method in a 2-week time interval for 30 persons.

California critical thinking skills’ test is not a test only, rather, it includes various editions for measuring critical thinking skills in children, young adults, students in various academic levels and also various health, law and business professions, etc.

Questions of the questionnaire are divided into two forms. In one classification, three cognitive critical thinking skills including analyzing, evaluating, and inference are measured while in the second category, two cognitive skills of inductive reasoning and deductive reasoning are evaluated. In fact, all forms and various editions of this test are measured the five mentioned cognitive skills.[ 24 ]

The questionnaire used in this study consists of 34 four or five option questions with only one option is correct. The timeframe for completing this questionnaire was set about 45 min. Some questions should be answered with thinking and inferring a series of assumptions while some others should be answered with well–grounded assessment of a conclusion.

This questionnaire is appropriate for evaluating students’ critical thinking and also for assessment of those people who are in dire need of solving problem and making a decision.[ 25 ] Scores of questionnaire assess general skills of critical thinking. The range of test scores is between 0 and 34.[ 26 ]

In a study conducted by Khalili et al . on 405 students in Nursing at Tehran, Iran and Shahid Beheshti Universities of Medical Sciences, Persian translation of this form was studied in terms of validity and reliability. The reliability coefficient obtained in the above study, using KR-20 (62%), had a high correlation with the reliability coefficient obtained in the standardization process of this test conducted in the US (68%-70%).

Furthermore, construct validity, which has been translated as the most important validity type in tests, indicates correlation between the structure of this test and its basic theory.[ 27 ]

To control data transfer between personnel of test and control groups, personnel of the experimental group were requested not to talk with the control group at the time of research with regard to the conducted interventions.

Then, training a course of problem-solving skill was held in eight 2-h sessions during 8 weeks in the presence of personnel of experimental group, using group discussion methods, brainstorming and discussion in small four–member groups with the guidance of a pertinent professor, taking advantage of social problem-solving model as practiced by D–zurilla and gold fried. The stages of this model include:

Stage 1: General orientation

  • The ability to identify problem
  • Acknowledging the problem as a changeable potentially natural phenomenon
  • Believed to be effective in dealing with the problem-solving framework
  • High self–efficiency expectations to implement stages of model
  • Accustomed to stop, think, and then making effort to solve a problem.

Stage 2: Defining and formulating the problem

  • Collection of all information available
  • Separation of facts is of the assumptions which require investigation
  • Analysis of the problem
  • Specifying the actual objectives.

Stage 3: Production of alternative solutions

  • To determine wide range of possible solutions
  • Ability to choose the most effective response to replies.

Stage 4: Decision-making

  • Predict probable consequences of each action
  • Paying due attention to the usefulness of these consequences.

Stage 5: Implementation of solution

  • Execute the selected method.

Stage 6: Review

  • Observing the results of execution
  • Evaluation.[ 19 ]

All sessions of the training course were designed in tandem with this pattern, and one stage of this pattern was executed in each session.

In each session, so the presence of all members of the experimental group, the instructor explained the objectives of the meeting and the participants requested that their experiences in dealing with different problems on the job fit the theme of the meeting, express. Then, discuss a case study, and participation in meeting goals, training was provided to them.

To analyze data, descriptive and inferential statistics were used. In this study, data were analyzed using SPSS statistical software version 16.0 (SPSS Inc. Released 2009. PASW Statistics for Windows, Version 16.0. Chicago: SPSS Inc.) In addition, statistical t -test, Chi–square test, and paired t -test were used.

This study was conducted on 95 personnel of medical emergencies. 100% of participants in this study were men, and all were employed in prehospital emergency centers in Isfahan Province. It should be noted that only men are presently admitted to medical emergencies’ course. The age range of participants was between 23 and 51 years, and their mean age stood at 32.15 ± 5.21.

Of total participants, 29 (30.52%) and 66 (69.47%) persons were single and married, respectively. The minimum and maximum job experience of participants in this study stood at 1 and 29 years, respectively. The mean work experience of all participants stood at 33.6 ± 5.42. Of total participants in this study, 10 participants (10.52%) held a diploma degree, 32 participants (33.68%) with associate's degree, 50 participants (52.63%) with Bachelor's degree and three participants (3.15%) with Master's degree. Of total participants, 48 persons (50.52%) graduated in nursing, 25 persons (26.31%) in medical emergencies, nine persons (9.47%) in anesthesiology, five persons (5.26%) in operating room, and eight persons (8.42%) graduated in other fields of study.

In terms of employment status, 20 of participants (2.10%) were official crew members, whereas 54 participants (56.84%) had been employed in contracting basis, 11 of participants (11.57%) employed in contractual basis, whereas 10 participants (10.52%) had been employed as corporate manpower.

It should be noted that 60 participants (63.15%) were employed in urban emergency bases while 35 of them (36.84%) had been employed in road emergency centers.

Before intervention, mean and standard deviation of decision-making scores in experimental and control groups stood at (12.85 ± 2.57) and (11.79 ± 2.12), respectively, while total score of critical thinking in test and control groups stood at (10.42 ± 1.85) and (10.61 ± 2.12), respectively.

Given the above issue, independent t -test did not show a significant statistical difference between these means. Furthermore, Chi–square statistical test showed that there is not any significant difference between two groups of “experimental” and “control” statistically in terms of demographic variables. None of the groups, that is, “experimental” and “control” showed experience of participating in the following classes such as “yoga,” “problem solving,” “emotional intelligence,” and “stress control and management.”

The average decision-making score in whole samples before intervention stood at 11.84 ± 1.38 while critical thinking score stood at 11.03 ± 1.09, the rate of which is not acceptable.

The mean decision-making score before intervention showed no a significant difference between the two groups statistically ( P > 0.05), but the mean between two groups showed the significant difference after intervention ( P < 0.05) [ Table 1 ]. The mean score of critical thinking did not show any significant difference between the two groups before the intervention ( P > 0.05), but this mean showed a significant difference between the two groups after intervention ( P < 0.05) [ Table 2 ].

Comparing mean change of decision-making skill score before and after intervention

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Comparing mean change of critical thinking scores’ difference before and after intervention

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Tables ​ Tables3 3 and ​ and4 4 indicate that mean decision-making and critical thinking scores before and after intervention in “experimental” group showed a significant difference ( P < 0.05) and has increased, but it did not show any significant difference in “control” group ( P > 0.05).

Comparing mean difference of decision-making skill scores before and after intervention

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Object name is IJCIIS-6-182-g003.jpg

Comparing mean difference of critical thinking scores before and after intervention

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Any significant relationship was not observed between demographic variables with critical thinking and decision-making power ( P > 0.05).

The results of this study show the weakness of decision-making and critical thinking skill in personnel of medical emergencies and an increase of this skill with training problem-solving skill. Unfortunately, a study has not thus far been conducted with regard to the determination of decision-making skill among personnel of medical emergencies.

In a study which was conducted by Gunnarsson and Stomberg in Sweden, he examined factors affecting decision making among EMS personnel in emergency centers. In his study, he reported that various factors affect decision-making power of these personnel which includes as follows: Factors related to patient, factors related to the environment, factors related to colleagues, factors related to patients’ privacy issues, performance of team leader, staff technical know–how and knowledge and moral contradictions, etc.[ 28 ] It should be noted that these issues make decision making very difficult for these people and sometimes, would lead to unsuccessful decisions.[ 26 ]

In a study conducted by Franklin et al ., they examined the way of decision-making among staff of medical emergency and reported that method of staff's decision-making has high relationship with the mental processes, cognitive abilities, degree of sensitiveness of decision, power of cognition (judgment), solving problem, and organizational situation of their workplace. Therefore, quality decision-making training courses should be organized at higher levels by adopting better decisions. Hence, to make better decision, staff must make an educated decision at higher levels, and education in healthcare environment merely should go step further. Generally speaking, high–level training courses should be disseminated in this regard.[ 29 ]

Furthermore, results of study conducted by Dy and Purnell showed that a variety of factors effect on the complexity of decision-making process among personnel in healthcare and treatment system, the most important of which include as follows: ability and talent of individuals, level of culture, ability of patient, level of knowledge and information, method of establishing relationship, ability of solving problem, etc. To adopt the best decision, personnel should strengthen and improve the aforesaid skills among themselves.[ 30 ]

Pitt et al . also reported that promoting critical thinking skills can increase professional competency and qualifications of nurses to a great extent, the issue of which as of paramount importance for personnel working in special emergency wards.[ 31 ]

Thaiposri and Wannapiroon also studied the impact of conceptual methods in promoting critical thinking skill and enumerated problem-solving method as one of methods of strengthening and improving critical thinking skill which is a solid evidence of the said claim.[ 32 ]

Popil also showed that the critical thinking skill can be promoted using challenge methods such as case study.[ 9 ] The results a study conducted by Roberts et al . and Heidari and Ebrahimi emphasizing on decision-making skill, confirm these results.[ 33 , 34 ]

With due observance to the results of this study and given the significance which is considered for empowering associate's degree personnel of medical emergencies in terms of problem-solving skills, it can be concluded that these skills are weak among them. Hence, to attain the best decisions, providers should receive on-the-job training to foster strong problem-solving and decision-making skills that can be utilized in the field and on the front lines of Iranian emergency medicine.

CONCLUSIONS

Finally, despite the significance of decision making and its influence on the way of managing and caring victims, the results of studies conducted in Iran show the insufficient skill of personnel in decision-making and critical thinking process.

Considering the job sensitivity of staff working in medical emergencies and significance of decision-making power and ability of critical thinking in them, it can be said that giant stride can be taken in line with promoting scientific and job level of associate's degree personnel working in medical emergencies.

In general, status of this scientific course can be promoted to a great extent. Considering that this study has been conducted among students in medical emergencies, generalization of results of this study to other students is impossible, so that this study is recommended to be conducted in other academic courses with high number of students.

In other words, results of this study cannot be generalized to other students. For this reason, this study is recommended to be conducted for students of other academic courses.

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Conflicts of interest.

There are no conflicts of interest.

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Problem Solving and Decision Making

training on problem solving and decision making

This action-packed workshop covers techniques used in solving workplace problems, including the identification of root causes, generating and evaluating alternative solutions, and making appropriate decisions.

You will apply a variety of problem-solving tools to a case study from your workplace.

Who should attend?

Anyone who wants to understand how to identify problems, generate solutions and implement them successfully.

  • Use a range of problem-solving tools
  • Confidently solve problems
  • Improve processes in your workplace

Learning Objectives

  • Anticipate and identify problems
  • Generate and evaluate alternative solutions to a problem
  • Make decisions and take responsibility for them

Course Outline

Introduction .

  • Problem-solving and Decision-making styles 
  • Identifying your style
  • Working with the different styles 
  • The ADAPT problem solving process 

A- Analysis 

  • Changes, deviations and problems 
  • Identifying the symptoms of problems 
  • Identifying root causes of problems

D- Decision Making 

  • Generating creative solutions to a problem
  • Methods of making a decision 
  • Identifying the best solution 
  • Building consensus

A- Analyse the Risk 

  • Strengths, Weaknesses, Opportunities, Threats

P- Planning

  • Project Planning Tools 

T- Transition

  • Selecting the best approach to implementation
  • Communicating your decision
  • Reviewing the success of a solution

Course Information

Length: 2 days

Maximum group size: 16

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2017-2018 Professional &amp; Personal Development Calendar

Professional & Personal Development

Decisions, Decisions! Creative Problem Solving and Decision-Making Techniques | CSU CCC

Thursday, april 11, 2024 - 9:30am to 11:30am.

This session is offered by CSU Long Beach, participating with Northridge in a Professional & Personal Development Cross Campus Collaboration program.

Colleagues attending this session may hail from the Chancellor’s Office, Bakersfield, Channel Islands, Chico, East Bay, Fresno, Fullerton, Humboldt, Long Beach, Monterey Bay,  Pomona, Sacramento, San Bernardino, San Diego, San Francisco, San Luis Obispo, San Marcos, Sonoma, and Stanislaus. 

Description:

Learning Objectives: In this workshop you will learn and apply creative thinking techniques to problems, learn and practice a method of Problem Solving which can be applied to nearly any situation, and learn four styles of effective Decision Making and match them to appropriate situations.

Intended audience: Individuals of all levels. We all make decisions, inside and out of work, and anyone can apply concepts learned.

Participant commitments: This workshop has a full, interactive agenda including breakout groups. Please commit to the following: arrive on time, have your video on, and be actively engaged in the activities throughout the entire workshop.

Facilitated by:

Stacey Schack

CSUN Faculty & Staff – To register for this Workshop/Session:

  • When ready, select the CSU Learn button below.
  • Log into CSU Learn with your CSUN Portal credentials.
  • Select the “Register” button.
  • Click on the bullet next to the CSUN HR icon, and select “Submit” to enroll in this session.

If a reasonable accommodation is needed, please contact L&D@ calstate.edu in advance (minimum of 72 hours is requested) and we will connect you with the workshop facilitator..

Withdraw from Session:  If you need to cancel your registration, select the “Self” icon in CSU Learn.  Select “Learning,” then “Registrations.”  Select the box next to the session you need to cancel, and select “Cancel Registration.”  In the next window, select “Confirm Cancellation.”

Return to CSUN's Professional & Personal Development Training Calendar at:  http://www.csun.edu/development/training .

To view a complete accessible listing of Spring 2024 programming, select the  image below . 

training on problem solving and decision making

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How Co-Leaders Succeed

  • David Lancefield

training on problem solving and decision making

Seven strategies for performing this role with integrity, intelligence, and positivity.

Co-leadership, where an executive, department, or team leadership role is shared, can result in more creative and strategic problem solving and wiser decision making. But it can also lead to unhealthy game playing in the pursuit of dominance and positioning for the next role, resulting in organizational misalignment, inertia, and confusion. It doesn’t have to be this way. You don’t have to become a political animal who spends their days looking to outmaneuver their co-leader. Instead, perform this role with integrity, canniness, and positivity, recognizing that it will feel uncomfortable at times. These seven strategies will increase your chances of making your co-leadership a success.

We often associate leadership with an individual, but there are situations where the top positions are shared — along with the responsibilities, decisions, and accountability that comes with them. A lot of focus has been on the ups and downs of high-profile co-CEOs and co-founders — think Salesforce, Netflix, Goldman Sachs , Oracle, SAP, and Warby Parker . But co-leadership is also practiced within business units, divisions, and projects, especially after acquisitions, when there’s a perceived need for representation of both groups.

training on problem solving and decision making

  • David Lancefield is a  catalyst, strategist, and coach  for leaders. He’s advised more than 40 CEOs and hundreds of executives, was a senior partner at Strategy&, and is a guest lecturer at the London Business School. Find him on LinkedIn (@davidclancefield) or at  davidlancefield.com , where you can sign up for his free “Mastering Big Moments”  workbook .

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    There are 4 modules in this course. Problem-solving and effective decision-making are essential skills in today's fast-paced and ever-changing workplace. Both require a systematic yet creative approach to address today's business concerns. This course will teach an overarching process of how to identify problems to generate potential ...

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    Effective Problem-Solving and Decision-Making Skills you'll gain: Decision Making, People Management, Problem Solving, Business Analysis, Collaboration, Critical Thinking, Planning, Statistical Analysis, Strategy and Operations, User Experience, Leadership and Management 4.6 (6.6K reviews) Beginner · Course · 1 - 4 Weeks C University at Buffalo

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    This course will demonstrate how critical thinking, problem-solving and decision-making work optimally together, and will provide hands-on practice with tools that you can apply to your everyday workday tasks, big or small. ... PMC Training 858 Bank Street, Suite 109 Ottawa, Ontario K1S 3W3 Canada. pmctraining.com; pmcrenewal.com (613) 234-2020 ...

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    This course gives you exactly what you need to improve your problem-solving and decision-making habits. It gives you models and techniques that you can use in real life professional and personal situations. It's all about providing a practical framework for improvement and for creating positive habits in problem-solving and decision-making.

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    Follow Us: Training + Services Training Program Finder See all programs in Alphabetical Order Experience the Guthrie-Jensen Advantage today. Inquire Now Upgrade your business decision making skills by learning top-of-the-line problem solving techniques in order to make sound decisions Contact Us!

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    Problem Solving And Decision-Making | PTR Training During this high-impact program, we will introduce tools and insights for problem solving at work and in every facet of life. You'll learn to make better and quicker decisions, produce better outcomes, and fully utilize the assets you already have.

  10. Decision-Making Online Training Courses

    Course 59m Course 1,353 Results for "Decision-Making" 1h 14m Problem-Solving Techniques By: Chris Croft Course 654,055 viewers Released Apr 20, 2017 45m Critical Thinking and Problem...

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    Learn best practice problem-solving from the research of scholars and the experiences of executives at all levels. This material will provide practical steps to better workplace decision-making. Discover rules to accelerate positive outcomes and break down the barriers that block successful problem-solving. The topic also provides an analysis ...

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    This course tells you how to block out all the noise that impedes sound decision-making. Improve your ability to evaluate issues in a stress-free and beneficial way. Involve the right people and resources, and discover foolproof methods that make even the toughest decisions seem easy. Why You Want To Learn It

  13. Creative Problem Solving and Decision Making

    Course Objectives By the end of the course, participants will be able to: Build and expand decision making, critical thinking, and creative problem solving skills Apply rational approaches to solving problems and making decisions Utilize traditional and creative techniques for identifying causes and generating solutions

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    Includes 30 minutes of live one-on-one coaching—post workshop. KT LiveOnLine connects you with the most effective learning strategies Deepen critical thinking skills using the same proven approach that's successfully helped individual learners and organizations build capability for over 60 years Skills Developed

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    Read more on Decision making and problem solving or related topics Leadership and managing people, Leadership development, Leadership qualities, Personal growth and transformation and Early career ...

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    For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals think clearly to: find the root cause of problems faster, make better decisions, manage risks and opportunities, prioritize & plan the resolution of concerns and ask sharper, more incisive questions.

  17. Problem Solving & Decision Making (PSDM)

    The PSDM training is intended for managers and employees who think along with problem solving & decision making, such as executives, professionals, managers and project leaders. We always have room for up to 12 people. You can find causes of complex problems. You will use all the knowledge and experience of your team.

  18. Problem Solving and Decision Making

    Problem Solving and Decision Making. OVERVIEW: Problem Solving and Decision Making discusses the process and challenges technical professionals and managers face in making timely decisions. It is a one-day workshop providing participants with tools and tactics for working with real world problems in a professional environment.

  19. Training Activities That Promote Critical Thinking and Decision-Making

    1. Create engaging learning activities. Critical thinking is a mindset as much as a skill. To get your learners thinking, you need their attention and willing participation. Don't seat them in front of a block of uninterrupted text in a binder, on a screen, or in a presentation and ask them to absorb the material—because they won't.

  20. Effect of training problem-solving skill on decision-making and

    INTRODUCTION. Having strong coping skills to reduce stress and satisfaction on the decision-making process to be creative and also having problem-solving skill is necessary in life.[] In this way, learning should be defined "meaningful" and problem-solving skill is one of these ways.[]Unfortunately, traditional teaching method in universities transfers a mixture of information and concepts ...

  21. Decision-Making and Problem-Solving: What's the Difference?

    Here are five steps that you can follow to make the most of your problem-solving and decision-making skills: 1. Define the issue The first step is to define the problem or issue. Once you've pinpointed the issue, analyze it and think about what might have caused it. Try to identify any smaller issues within the main problem.

  22. Problem Solving and Decision Making

    Problem Solving and Decision Making. This action-packed workshop covers techniques used in solving workplace problems, including the identification of root causes, generating and evaluating alternative solutions, and making appropriate decisions. You will apply a variety of problem-solving tools to a case study from your workplace.

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  24. PDF Problem Solving & Decision Making

    establishing decision-making criteria, and using those criteria to select the best alternative solution to problems. Practice scenarios will be used to help participants learn how to apply the problem solving and decision making processes to their own work situations. OJETIVES y the end of the workshop, attendees will be able to:

  25. Decisions, Decisions! Creative Problem Solving and Decision-Making

    Learning Objectives: In this workshop you will learn and apply creative thinking techniques to problems, learn and practice a method of Problem Solving which can be applied to nearly any situation, and learn four styles of effective Decision Making and match them to appropriate situations. Intended audience: Individuals of all levels.

  26. How Co-Leaders Succeed

    Co-leadership, where an executive, department, or team leadership role is shared, can result in more creative and strategic problem solving and wiser decision making. But it can also lead to ...

  27. 7 Power Skills That Are in Demand in 2024 and How You Can ...

    5. Problem-solving and critical thinking. Being a good problem solver usually means knowing how to identify a problem and going through a series of steps to develop a solution. From entry-level employees up to your executives, those who can solve problems independently often become more critical thinkers, leading to better overall job performance.

  28. Top 15 Leadership Courses for Finance Professionals in 2024

    Innovative problem-solving and sustainable-growth mindset; Strategic decision-making and risk management; Collaboration and team leadership; Best Leadership Courses for Finance Professionals. Let's delve into each category and discover the best courses tailored to meet your specific requirements. 1. Financial Acumen and Strategy Management