case study interview stryker

Top 25 Stryker Interview Questions & Answers

Get ready for your interview at Stryker with a list of common questions you may encounter and how to prepare for them effectively.

Stryker, a Fortune 500 medical technology company, is renowned for its innovative solutions in the fields of orthopedics, medical and surgical, and neurotechnology and spine. With a presence in over 100 countries and a commitment to making healthcare better, Stryker has established itself as a global leader in medical technology. As a company that values integrity, accountability, and a passion for performance, it’s no surprise that Stryker’s interview process is designed to identify top talent that aligns with their mission and values. In this article, we will delve into the interview questions that one can expect when applying to join the ranks of this prestigious organization, and provide insights on how to succeed in landing a position at Stryker.

Stryker Hiring Process

The Stryker hiring process is typically lengthy and extensive, involving multiple interviews and assessments. Candidates often go through phone screenings, technical interviews, and Gallup personality tests before meeting with hiring managers and team members. The process may take several weeks to complete, and preparation is key to success. Interviewers focus on behavioral and situational questions, as well as technical knowledge and experience. Overall, the experience can be challenging, but candidates who are well-prepared and align with Stryker’s corporate culture have a higher chance of success.

Common Stryker Interview Questions

1. what strategies would you employ to identify and target potential clients for stryker’s medical devices.

When selling complex, high-value products like medical devices, it’s important to understand that the buyer’s journey can be just as complex. Therefore, companies need salespeople who can identify the right potential clients, understand their needs, and tailor a sales approach that addresses those needs while demonstrating the value of the product. This question is asked to assess your strategic thinking, market awareness, and your ability to plan and execute a sales strategy.

How to Answer:

Focus on your ability to research, analyze and understand market trends in the medical device industry. Discuss how you would leverage data analytics to identify potential clients with a need for these products. Mention any previous experience you have had in a similar role, highlighting successful strategies used. Also, emphasize your understanding of customer needs and how this guides your targeting approach.

Example: To identify and target potential clients for Stryker’s medical devices, I would first conduct a thorough market research to understand the needs of different segments in the healthcare industry. This includes hospitals, clinics, private practices, and even individual practitioners. By understanding their challenges and requirements, we can position our products as solutions to these issues.

Next, I would leverage data analytics to segment and prioritize these potential clients based on various factors such as their size, purchasing power, geographical location, and the potential demand for our products. This will help us focus our efforts on high-value prospects that are most likely to convert into customers.

Lastly, I would develop personalized marketing strategies for each segment. For instance, if we’re targeting large hospitals, we could emphasize on how our devices can improve patient outcomes and reduce costs. If we’re targeting individual practitioners, we might highlight ease-of-use and reliability. Throughout this process, it’s important to maintain an ongoing relationship with potential clients through regular communication and follow-ups.

2. Can you provide examples of how you’ve built long-term relationships with customers or clients in a previous role?

Building long-term relationships with customers or clients is incredibly important in any role that involves customer interaction. It’s about more than just making a sale or closing a deal. It’s about establishing trust, providing excellent service, and showing that you truly care about meeting their needs. By asking this question, the employer wants to see if you have the skills, experience, and mindset to cultivate these types of relationships.

To answer this question, reflect on your past experiences where you’ve successfully nurtured client relationships. Discuss how you understood their needs, provided tailored solutions, and maintained regular communication to ensure satisfaction. Highlight instances where you went extra miles like resolving issues promptly or offering personalized services. Show your commitment to client retention through strategic relationship-building activities.

Example: In my previous position, I was responsible for managing a portfolio of key accounts. One account in particular was initially quite challenging due to their dissatisfaction with our services. Recognizing the importance of this client relationship, I took proactive steps to address their concerns. This included regular check-ins, providing timely and transparent communication, and going above and beyond to ensure their needs were met.

Over time, this approach helped to rebuild trust and transform their perception of our company. We not only retained their business but also expanded our services with them, turning a potentially lost customer into one of our most loyal clients. It demonstrated to me that building long-term relationships requires patience, consistency, and genuine dedication to understanding and meeting the client’s needs.

3. How do you stay current on industry trends, specifically related to advancements in surgical equipment and technology?

Staying updated with the latest trends and advancements is paramount in a rapidly evolving field like surgical technology. Employers want to ensure that you’re proactive about keeping your knowledge fresh, whether it’s through attending conferences, reading industry-specific publications, or participating in professional networks. This not only demonstrates your commitment to your role, but also your ability to bring forth innovative ideas and solutions that can potentially benefit the organization.

To answer this question, share your strategies for staying informed about industry updates. These could include following relevant news outlets, attending professional conferences and webinars, or participating in online forums dedicated to surgical equipment advancements. Discuss how you apply these insights in your work. If you’ve incorporated a new technique or technology based on your research, be sure to mention that as an example of your proactive approach.

Example: Staying current on industry trends, particularly in the area of surgical equipment and technology, is crucial for me. I regularly attend medical conferences and trade shows such as MedTech to interact with other professionals in the field and stay updated about the latest advancements. These platforms provide valuable insights into new technologies, their applications, and potential impact on patient care.

Additionally, I subscribe to several professional journals like The Journal of Medical Devices and Surgical Technology International that publish research papers and articles on cutting-edge developments. Online forums and webinars also serve as a great source of information. For instance, I recently attended a webinar on robotic surgery which provided an in-depth understanding of its advantages and future prospects.

Lastly, being part of professional networks and associations helps me engage in meaningful discussions and exchange ideas with peers. This not only keeps me informed but also provides different perspectives on how these advancements can be integrated into our work at Stryker to improve patient outcomes.

4. Discuss your experience working within a regulatory environment, such as FDA guidelines or ISO standards.

In industries such as healthcare, which are heavily regulated, it’s important that professionals are comfortable and familiar with working under specific guidelines. Regulatory bodies like the FDA or ISO have strict standards that ensure the safety, effectiveness, and quality of products. Therefore, a candidate’s ability to adhere to and navigate these standards is key to the success of the company’s operations and its commitment to deliver safe, high-quality products.

Reflect on your past roles where you adhered to regulatory guidelines or ISO standards. Discuss specifics such as the nature of regulations, actions taken for compliance and any audits handled. If you lack direct experience, focus on transferable skills like attention to detail, adaptability and quick learning. Highlight examples showing these traits, assuring the interviewer of your capability to handle regulatory environments effectively.

Example: In my previous experience, I worked in a biotech company where we developed medical devices. This required strict adherence to FDA regulations and ISO standards throughout the product development process. For instance, during the design control phase, we had to ensure that every step from initial concept to final design was thoroughly documented and reviewed according to these guidelines.

One specific project involved developing a new diagnostic device. We needed to demonstrate its safety and effectiveness through rigorous testing and clinical trials before it could be approved by the FDA. The challenge was ensuring that all our processes were compliant with both FDA and ISO requirements, while also meeting project deadlines. To address this, I led a cross-functional team to streamline our procedures without compromising on regulatory compliance. We successfully launched the device within the projected timeline, which was a testament to our ability to balance regulatory demands with business needs.

This experience has instilled in me an understanding of the importance of regulatory frameworks in maintaining high-quality standards and patient safety. It has also taught me how to navigate these complex environments effectively.

5. Describe a time when you had to overcome objections from a prospective client during the sales process. How did you handle it?

Companies are always eager to see how potential hires navigate challenges, particularly in sales roles where overcoming objections is a daily task. This question is designed to gauge your negotiation skills, resilience, and ability to maintain a positive relationship with clients even when they are initially resistant. Your response will give the employer insight into your problem-solving abilities and your approach to maintaining client relationships.

When answering this question, recall a specific instance where you faced resistance from a client. Discuss the strategies you employed to listen and understand their objections first, then how you tactfully addressed those concerns while highlighting the benefits of your product or service. Show that you can remain patient, empathetic, and persistent in such scenarios, turning challenges into successful sales opportunities.

Example: During my tenure at a medical device company, I was pitching our new cardiac monitoring system to a large hospital group. The Chief Cardiologist had reservations about the reliability of our product as it was relatively new in the market. He also expressed concerns about switching from their current provider and the potential disruption this could cause.

I addressed these objections by first acknowledging his concerns and then providing detailed information on how our product works, its successful implementation in other hospitals, and the support we provide during the transition process. I arranged for him to speak with cardiologists from other hospitals who were satisfied users of our product. Additionally, I offered a trial period so they could test our system without fully committing. This approach not only helped alleviate his concerns but also demonstrated that we were confident in our product’s capabilities and committed to supporting our clients. Ultimately, we successfully closed the deal with the hospital group.

6. Can you explain the importance of providing onsite support to healthcare professionals using Stryker products?

The significance of providing onsite support to healthcare professionals using specialized medical products is multifold. Firstly, it ensures that these critical tools are being used correctly and to their full potential, which is vital in a field where precision is key. Secondly, it allows for immediate troubleshooting and issue resolution, minimizing downtime and maximizing efficiency. Lastly, onsite support provides an opportunity for real-time training and education, enhancing the professionals’ confidence and competence in using the products. This, in turn, contributes to better patient care outcomes.

Highlight your understanding of the critical role onsite support plays in ensuring healthcare professionals can effectively use products to provide quality care. Discuss any relevant experience, such as training users on new technology or troubleshooting issues. If you’re new, outline steps you’d take to learn the product and communicate effectively with professionals. Mention how this support contributes to patient safety and satisfaction.

Example: Providing onsite support to healthcare professionals using Stryker products is crucial for several reasons. First, it ensures that the medical equipment functions optimally and safely, which directly impacts patient care quality. For instance, if a surgeon uses our surgical navigation systems, any technical issue could potentially disrupt an ongoing surgery. Onsite support can quickly address such issues, minimizing downtime and ensuring patient safety.

Secondly, onsite support provides an opportunity for real-time training and education for healthcare professionals. This hands-on guidance can increase their confidence and proficiency in using our products, enhancing efficiency and outcomes. For example, during a new product launch, providing onsite demonstrations and answering queries immediately can facilitate better understanding and quicker adoption of the technology. Therefore, onsite support plays a pivotal role in maintaining high standards of service and fostering strong relationships with our clients.

7. How would you approach training a new team member on Stryker’s product range and its applications?

When it comes to medical device manufacturing, knowing the product range and its applications is key. This question is designed to evaluate your ability to impart technical knowledge and skills to a new team member. It’s also a way to gauge your communication skills and your ability to simplify complex information. Moreover, it can demonstrate your understanding of the product range and its applications.

Consider your past experiences—have you trained someone before? If so, highlight the successful methods you used. Discuss how you’d start with an overview of the products and their functions. Mention that you would incorporate hands-on training sessions for practical understanding. Also, talk about continuous feedback to ensure they are progressing well. Remember, it’s essential to tailor the training process to suit the learning style of the new member.

Example: To train a new team member on Stryker’s product range and its applications, I would first ensure they have a solid understanding of the medical field in which our products are used. This foundational knowledge is critical for grasping the significance and benefits of our offerings. Then, I’d provide them with comprehensive training materials that cover each product in detail – its features, benefits, usage scenarios, and any related clinical studies or data supporting its efficacy.

Next, I would organize hands-on sessions where they can interact with the products to understand their functionality better. These practical exercises will help reinforce theoretical learning. Additionally, I would arrange shadowing sessions with experienced team members, so the new hire can see how these products are presented and sold to customers, and also handle any potential queries or objections. Lastly, continuous feedback and assessment would be key to ensuring that they’re progressing well and to address any areas of improvement promptly.

8. Discuss an instance where you successfully managed multiple priorities or projects simultaneously. What was your strategy for staying organized?

The ability to juggle multiple responsibilities at once is a key skill in many roles, but particularly in fast-paced, dynamic environments. This question is designed to test your organizational skills, your ability to prioritize, and your capacity to work under pressure. Your response will provide insight into your strategic thinking, your problem-solving skills, and your approach to project management.

Recall a specific instance where you juggled multiple tasks or projects. Discuss the situation, your role, and the outcome. Highlight your use of tools like project management software, calendars, or to-do lists. Also emphasize skills such as delegation, team collaboration, effective communication, and flexibility. Explain how these strategies helped keep you organized and ensured successful delivery on all fronts. If you’ve never had this experience, discuss theoretical steps you’d take to manage multiple priorities effectively.

Example: In my experience, managing multiple projects simultaneously comes down to effective planning and prioritization. A good example of this was when I was tasked with leading a product development project while also overseeing the implementation of a new software system. Both were high-stakes, time-sensitive tasks that required meticulous attention to detail.

My strategy involved creating a detailed plan for each project, breaking them down into manageable tasks, and setting clear deadlines. This allowed me to visualize the workload and allocate resources effectively. I used project management tools to track progress and stay organized.

To ensure nothing fell through the cracks, I held regular status meetings with both teams, which helped in identifying potential bottlenecks early on and readjusting plans as necessary. By maintaining open communication channels and fostering an environment where team members felt comfortable raising concerns or issues, we successfully completed both projects within the set timelines without compromising quality.

9. Share an example of how you have effectively communicated complex information to colleagues who may not share your technical background.

The crux of this question lies in your ability to bridge the gap between technical expertise and non-technical understanding. In any organization, especially ones dealing with complex products or services, it’s critical to have team members who can translate technical jargon into easily digestible information. This ensures that everyone, regardless of their background or expertise, is on the same page, promoting better collaboration and decision making.

Reflect on instances where you’ve translated complex information into simple, digestible content. You could talk about using analogies, visual aids or breaking down concepts step-by-step to ensure understanding. Highlight your patience and active listening skills as important aspects of effective communication. Also mention how this ability has contributed to team success in the past.

Example: In my previous experience, I was tasked with introducing a new data analysis software to my team. The members of my team had diverse backgrounds and not everyone had the same level of technical expertise. To ensure that the information was communicated effectively, I broke down the process into manageable parts and used everyday analogies to explain complex concepts. For instance, I compared the concept of database indexing to an index in a book – just as you use an index to quickly find information in a book, a database index allows the system to quickly locate data. I also prepared visual aids and step-by-step guides to further simplify the learning process. Over time, all team members became proficient in using the software, which greatly increased our overall productivity.

10. How do you ensure quality control throughout the development and production phases of a project?

Quality control is the backbone of any successful project, particularly in a field where precision, accuracy, and reliability are paramount. When it comes to the creation of medical devices, for example, there’s no room for error. Asking this question helps the interviewer assess your ability to maintain high standards, implement effective quality control measures, and ensure that the end product meets all specifications and customer expectations.

Begin your response by outlining the strategies you’ve used in past roles to maintain quality control. Discuss specific techniques, such as regular check-ins at each phase, utilizing project management tools, or implementing a thorough review process. Highlight any successes linked to these methods, like completing a project with zero errors or receiving positive feedback from clients. If you’re new, describe the steps you’d take to ensure quality, indicating your commitment to learning and excellence.

Example: To ensure quality control throughout the development and production phases of a project, I believe in implementing a robust Quality Management System (QMS). This includes setting clear quality objectives from the outset, establishing processes to meet these objectives, and continuously monitoring and adjusting these processes based on their effectiveness. For instance, during the development phase, we can use techniques like peer reviews and automated testing to catch any defects early on.

In the production phase, it’s crucial to have stringent process controls in place and perform regular audits to ensure adherence to these processes. We should also leverage statistical process control methods to identify trends or shifts in the process that may affect quality. Additionally, fostering an environment where team members feel empowered to report issues without fear of blame is key. This way, problems are addressed immediately rather than being overlooked until they escalate into major quality concerns.

Finally, continuous improvement should be ingrained in our culture. By regularly reviewing our QMS, collecting feedback, and making necessary adjustments, we can not only maintain but improve the quality of our projects over time.

11. Tell us about a time when you identified an opportunity for improvement within a process or system at work. How did you go about implementing changes?

This question is designed to assess your problem-solving skills and your initiative. Companies are always looking for employees who can identify inefficiencies or areas for improvement, and then take the steps to make those improvements. This shows you’re proactive, can think critically, and are willing to take action to enhance company performance.

To answer this question, reflect on your professional experiences where you have identified and addressed inefficiencies. Begin by stating the issue clearly, then discuss your thought process in identifying a potential solution. Highlight any research or collaboration involved, and detail how you implemented the change. Importantly, speak about the results of your actions, focusing on positive impacts such as time saved, cost reduction, increased productivity, or enhanced customer satisfaction. Remember, it’s not just about spotting an issue, but also showing your initiative and skills in problem-solving and implementing improvements.

Example: At my previous company, I noticed that our project tracking system was outdated and inefficient. It required manual input of data which often led to errors and inconsistencies. Recognizing the need for improvement, I researched potential solutions and identified a project management software that would automate many of these processes.

I presented my findings to senior leadership, highlighting the benefits such as increased accuracy, time efficiency, and overall productivity. After receiving approval, I spearheaded the implementation process by coordinating with the IT department for technical setup, conducting training sessions for staff members, and providing ongoing support to ensure a smooth transition. The result was a 30% decrease in administrative time spent on project tracking and a significant reduction in errors. This experience taught me the value of continually seeking opportunities for process improvements and how technology can be leveraged to enhance efficiency.

12. Explain your understanding of Mako robotic-arm assisted surgery systems and their benefits compared to traditional methods.

This question is designed to assess your technical knowledge and understanding of innovative medical technologies. Mako robotic-arm assisted surgery systems represent a significant leap forward in surgical precision and patient care. Understanding the benefits of these systems compared to traditional methods demonstrates your commitment to staying at the forefront of medical advancements. It also shows that you are able to analyze and articulate the benefits of complex technologies, an essential skill in a rapidly evolving field.

Begin by displaying your knowledge about Mako robotic-arm assisted surgery systems, explaining how they guide surgeons during procedures with enhanced precision. Highlight the benefits like improved accuracy, minimized invasiveness, and better patient outcomes compared to traditional methods. If you have any relevant experiences or studies related to such technology, make sure to mention those. Conclude by expressing enthusiasm for advancements in medical technology that improve surgical procedures and patient care.

Example: The Mako robotic-arm assisted surgery system is a revolutionary technology in the field of orthopedic surgeries. It utilizes a 3D virtual model, allowing surgeons to create personalized surgical plans based on each patient’s unique anatomy. This leads to more precise placement and alignment of implants during joint replacement procedures.

Compared to traditional methods, the Mako system offers several benefits. First, it enhances precision, reducing risks associated with manual operations. Second, its pre-operative planning feature allows for better predictability and control during the procedure. Lastly, studies have shown that patients who undergo Mako-assisted surgeries often experience less post-operative pain and quicker recovery times. These advantages not only improve patient outcomes but also contribute to overall efficiency within healthcare facilities.

13. How would you manage expectations and communicate progress updates to stakeholders during a large-scale project implementation?

Large-scale projects require a careful balance of communication, coordination, and time management. Stakeholders need to be kept in the loop about progress, challenges, and deadlines. This question gauges your ability to manage projects, handle expectations, and communicate effectively, which are all imperative to successfully lead a project and maintain stakeholder satisfaction.

In answering this question, illustrate your understanding of effective communication and project management. Discuss your experience in setting clear expectations and using specific tools or methods for tracking and sharing progress, such as Gantt charts or weekly status reports. Highlight any strategies you’ve used to manage changes or challenges during a project’s lifecycle. If you’re new to large-scale projects, share how you would apply your existing skills and knowledge to ensure clarity and transparency with stakeholders. Remember, the aim is to show your ability to effectively lead and communicate throughout a project.

Example: Managing expectations and communicating progress updates to stakeholders is crucial in a large-scale project implementation. I would start by setting clear, realistic goals and timelines at the beginning of the project. This not only helps manage expectations but also provides a roadmap for the project.

To communicate progress updates, I believe in regular, transparent communication through status meetings or reports. For instance, I’d use a dashboard that visually represents key performance indicators (KPIs) and milestones, which can be easily understood by all stakeholders. This way, they can see where we are against our plan at any given time.

In case of any delays or issues, I’d communicate them promptly along with potential solutions and revised timelines. It’s important to keep stakeholders informed about both successes and challenges to maintain trust and ensure their continued support throughout the project.

14. Give an example of a successful cross-functional collaboration you’ve been part of. How did you contribute to the success of the project?

Cross-functional collaborations involve multiple departments, each with their own priorities and work styles, coming together to achieve a common goal. By asking this question, the company wants to see if you have experience working in such a diverse and potentially challenging environment. They want to understand your team dynamics, how you navigate through conflicts, and how you contribute to the overall success of the project. They’re looking for evidence of your teamwork, communication skills, and adaptability.

Reflect on instances where you collaborated across different departments or teams. Highlight your role in the project, focusing on how your skills and contributions added value. Show how effective communication, understanding of diverse perspectives, and problem-solving led to successful results. If possible, quantify the success with measurable outcomes. Remember to highlight teamwork and mutual respect as key factors in cross-functional collaboration.

Example: In my previous experience, I was part of a cross-functional team tasked with developing and launching a new medical device. This project involved collaboration between the engineering, sales, marketing, and regulatory affairs departments. As an integral member of this team, I leveraged my technical background to bridge communication gaps between these diverse groups.

My primary contribution was in facilitating effective knowledge transfer among all parties. For instance, I worked closely with the engineers to understand the technical aspects of the product and translated that into user-friendly language for our sales and marketing teams. Similarly, I collaborated with regulatory affairs to ensure we were compliant with industry standards while also meeting our market needs. Through open dialogue and clear communication, we successfully launched the product on schedule and within budget. The device has since become one of the company’s top-selling products.

15. Describe a situation where you had to troubleshoot and resolve a technical issue with a product or piece of equipment.

Technical proficiency is a key component for many roles within technology-focused companies. It’s important to show that you can navigate the complexities of products or equipment and solve problems effectively. This question assesses your problem-solving skills, your knowledge of the product or equipment, and your ability to handle stress in challenging situations.

Start your response by recalling a specific instance where you resolved a tricky technical issue. Discuss the problem in detail, how you identified it, and the steps you took to solve it. Highlight any creative or unique strategies you used. Mention if your solution had positive outcomes like reducing downtime, improving efficiency, or enhancing user experience. This will showcase your problem-solving skills and ability to handle technical challenges under pressure.

Example: In my previous experience, I was tasked with resolving a persistent issue with an electrocardiogram (ECG) machine that was giving inconsistent readings. My first step was to replicate the problem and understand its frequency and conditions. After confirming the inconsistency in the readings, I delved into the technical specifications of the ECG device.

I conducted a thorough inspection of the hardware components, but they seemed to be functioning correctly. So, I focused on the software aspect. I discovered that there were recent updates available for the device’s firmware which hadn’t been installed yet. As part of the troubleshooting process, I updated the firmware, ensuring all necessary protocols were followed to avoid data loss or further complications.

Post-update, I ran multiple tests under different scenarios to verify if the problem persisted. The ECG machine started producing consistent results, indicating that the issue had been resolved. This situation taught me the importance of keeping up-to-date with software and firmware updates as part of regular maintenance checks, even when devices seem to function normally.

16. What types of tools or software have you used to track sales performance and analyze data? How has this informed your decision-making?

Sales is a numbers game, and hiring managers want to know you understand how to play it. They’re interested in whether you know how to use data to drive your sales strategies and tactics. The tools you use and how you use them can reveal a lot about your approach to sales, your problem-solving skills, and your ability to adapt to new technologies and methods. By asking this question, they want to evaluate your analytical skills and your ability to use data-driven insights to make informed decisions.

Start by identifying the sales performance and data analysis tools you’ve used in past roles, such as CRM systems or Excel. Highlight how you leveraged these tools to track sales trends, identify opportunities, forecast outcomes or make strategic decisions. If you’ve ever adapted a new tool or process that positively impacted your work, discuss this too – it shows adaptability and initiative. Remember, even if you haven’t used their specific software, focus on your ability to learn new technologies quickly.

Example: In my experience, I’ve used a variety of tools for tracking sales performance and analyzing data. Primarily, I’ve leveraged CRM systems like Salesforce to monitor sales activities, track customer interactions, and analyze sales trends. Additionally, I’ve utilized Tableau for more in-depth data visualization and analysis, which has been instrumental in identifying patterns and insights that may not be immediately apparent from raw data.

These tools have greatly informed my decision-making process by providing real-time, tangible data on which to base strategic decisions. For instance, using Salesforce’s reporting functions, I was able to identify a decrease in the conversion rate within a particular market segment. After cross-referencing this with data visualized in Tableau, I discovered a correlation between this decrease and recent changes in our competitors’ pricing strategies. This insight prompted a review of our own pricing model within that segment, ultimately leading to a revised strategy that improved our competitiveness and boosted conversions.

17. How do you establish rapport and trust with clinical staff while providing support during surgical procedures?

Navigating high-stress environments like operating rooms require a unique set of interpersonal skills. In such situations, your ability to quickly build trust and rapport with clinical staff can directly impact patient outcomes. Therefore, employers want to know if you have the necessary skills to communicate effectively, understand clinical protocols, and foster positive relationships in these contexts. This question is designed to assess your ability to work collaboratively with a diverse team in a challenging environment.

Start by discussing any previous experiences where you had to establish trust in high-pressure situations. Highlight your communication skills and your ability to understand others’ needs. Mention instances when you provided support or took initiatives that improved the overall dynamics of a team during crucial procedures. Remember, building rapport is about consistent reliability, empathy, and effective communication.

Example: Building rapport and trust with clinical staff during surgical procedures is a multi-faceted process. It starts with demonstrating respect for their expertise and understanding the pressure they are under. I always ensure that I am thoroughly prepared, knowledgeable about the procedure and equipment, and ready to provide support without intruding on the surgeon’s focus.

For example, in high-stress situations where a piece of equipment isn’t functioning as expected, it’s crucial to remain calm and composed. By quickly diagnosing the issue and providing a solution or workaround, I can show the team that they can rely on me. Over time, this consistent reliability builds trust. Additionally, open communication is key – asking for feedback and showing willingness to learn from them helps establish mutual respect. This combination of technical competence, professional demeanor, and effective communication fosters strong relationships with clinical staff.

18. What is your approach to developing a comprehensive understanding of a client’s needs and proposing tailored solutions accordingly?

The goal here is to dig into your ability to understand, empathize, and ultimately provide solutions that cater to a client’s specific needs. In a role that requires strong client engagement, it’s not enough to merely offer generic solutions. Your ability to tailor your approach and provide personalized solutions demonstrates both your commitment to customer satisfaction and your aptitude for strategic problem-solving.

Discuss your systematic approach to understanding a client’s needs, such as active listening, detailed research about the client’s industry, and asking insightful questions. Then elaborate on how you transform this understanding into tailored solutions, perhaps by using problem-solving skills or collaborating with a team. Highlight any specific instances where this approach led to successful outcomes for both your previous employers and their clients.

Example: My approach to understanding a client’s needs begins with thorough research and active listening. I believe it is crucial to understand the client’s industry, their business model, their competitors, and any challenges they are currently facing. This helps me gain a holistic view of what they might need from our products or services.

Once I have gathered this information, I engage in deep-dive conversations with the client to further understand their specific objectives and pain points. I ask open-ended questions that allow them to express their needs and concerns in detail.

After fully grasping their situation, I tailor solutions based on my findings. For instance, if a healthcare provider is struggling with efficiency due to outdated equipment, I would propose Stryker’s cutting-edge medical technologies that could streamline their processes and improve patient care. Throughout this process, I ensure constant communication and feedback to refine the solution until it perfectly aligns with the client’s expectations and requirements.

19. Can you share an example of when you had to adapt quickly to new technology or processes within the workplace?

This question is all about your capacity to learn and adapt in a modern working environment. Technology is an integral part of business operations today, and it continually evolves. Processes are also regularly updated for efficiency and effectiveness. Therefore, your potential employer wants to assess your ability to keep up with these changes and how quickly you can adapt to ensure minimal disruption in productivity.

Remember to discuss a specific instance where you had to adapt quickly to a new technology or process. Highlight your problem-solving skills and ability to learn quickly, mentioning any training or resources you used to understand the new tool better. Show how this adaptation positively impacted your work or efficiency. If possible, mention a time when you helped others in your team adjust to the change as well, demonstrating leadership and teamwork.

Example: In my previous role, our company decided to implement a new project management software system. The decision was made quickly due to the inefficiency of our old system and we were given a short timeframe to adapt to this change. I took the initiative to learn the new software ahead of time by watching tutorials and reading user manuals. By doing so, I was able to understand its functionality and features before the training sessions began.

During the transition period, I became a resource for my team members, assisting them in navigating through the new system and answering their queries. This experience taught me how important it is to be proactive and adaptable to changes, especially when it comes to technology which can greatly enhance efficiency and productivity. My ability to quickly adapt to this new technology ensured that there was minimal disruption to our projects during the transition phase.

20. Describe how you’ve managed risk and mitigation strategies during a project lifecycle.

This question is designed to determine your ability to anticipate, navigate, and manage challenges during a project’s lifecycle. Every project comes with its share of risks and uncertainties, and how you manage these can significantly impact the project’s success. By asking about your past experiences with risk and mitigation, the interviewer wants to gauge your strategic thinking, problem-solving skills, and your ability to make sound decisions under pressure.

Prepare your response by reflecting on past projects where you’ve had to deal with risk. Highlight examples of how you identified potential risks, developed contingency plans, and implemented preventative measures. Show that you understand the importance of risk management in maintaining project timelines and budgets. If you’re newer to managing risk, discuss theoretical strategies you would use and give an example of a hypothetical situation.

Example: In a recent project, I was tasked with implementing a new software system across multiple departments. Recognizing the inherent risks such as potential downtime, data loss, and user acceptance, I developed a comprehensive risk management strategy. Firstly, I conducted a thorough risk assessment to identify all possible threats and vulnerabilities associated with the implementation. This included technical glitches, training issues, and resistance from staff.

Once identified, I prioritized these risks based on their potential impact and likelihood of occurrence. For high-priority risks like data loss, we implemented robust backup systems and tested them rigorously before going live. For user acceptance, we rolled out an extensive training program and provided ongoing support to ensure smooth transition.

Throughout this process, I maintained open communication channels with all stakeholders, keeping them informed of our progress, any encountered risks, and how they were being addressed. This proactive approach not only helped in mitigating risks but also built trust among team members and stakeholders, contributing significantly to the successful completion of the project.

21. How do you prioritize tasks and responsibilities while managing multiple projects with competing deadlines?

A question like this comes from the need to understand your organizational and multitasking skills. In many roles, particularly those that involve project management, you’ll be expected to juggle several tasks at once, each with their own deadlines and requirements. Your potential employer wants to ensure you can handle this pressure without compromising on the quality of your work. They’re seeking an insight into your problem-solving skills, your ability to prioritize, and your capacity for strategic thinking.

To answer this question effectively, highlight your method of prioritizing tasks. Discuss how you use tools like project management software or to-do lists. You can also share an example from your previous experience where you successfully managed multiple projects with overlapping deadlines. This could include delegating tasks, breaking down larger projects into manageable parts, and setting clear goals. Proving that you have a systematic approach to handle workload will show the interviewer that you are organized and efficient.

Example: To effectively prioritize tasks and responsibilities, I use a combination of project management tools and the Eisenhower Matrix. The matrix helps me to identify what is urgent and important, allowing me to focus on critical tasks first while scheduling or delegating less imperative ones. For instance, in one of my previous projects, we were working towards launching a new product while simultaneously needing to address some unexpected quality issues with an existing product. By using these methods, I was able to allocate resources efficiently, ensuring that both projects progressed without compromising each other’s deadlines.

In addition, I believe in regular communication and transparency with all stakeholders involved. This allows everyone to have a clear understanding of the progress, potential bottlenecks, and necessary adjustments. It also enables us to realign priorities if needed. For example, during the same scenario mentioned above, I held daily stand-ups with the team and weekly updates with higher management. These meetings helped keep everyone aligned and informed about the status of the projects, enabling us to make timely decisions and meet our objectives successfully.

22. Tell us about a time when you successfully negotiated a contract or deal that resulted in a win-win outcome for both parties involved.

Negotiation skills are critical in many business roles. This question is particularly important for roles that involve contracts or deals, as it is designed to measure your ability to reach mutually beneficial agreements. By asking about a time when you successfully negotiated a win-win outcome, the interviewer wants to assess your negotiation tactics, your ability to think strategically, and your interpersonal skills. It’s not just about getting the best deal for your side, but also about ensuring the other party feels satisfied with the outcome.

Reflect on your previous experiences where negotiation skills were key. You may talk about a time when you successfully negotiated terms with a supplier, client or even within internal teams. Highlight the steps you took during this process and emphasize how both parties benefitted from this agreement. If you don’t have direct experience, discuss hypothetical methods you’d use to ensure fair negotiations, like active listening, clear communication, compromise, and focusing on common goals.

Example: In my previous experience, I was responsible for negotiating a complex contract with a key supplier. The initial proposal from the supplier was not favorable to us and would have significantly increased our costs. Instead of outright rejecting their offer, I initiated a dialogue to understand their position better. Through this conversation, I discovered that they were facing issues with payment terms and delivery schedules in the existing contract.

Leveraging this information, I proposed revised payment terms that provided them with more predictable cash flow and adjusted delivery schedules that matched our production cycles better. This resulted in reduced storage and financing costs for us. On the other hand, the supplier benefited from improved cash flow predictability and smoother operations due to aligned delivery schedules.

This negotiation process taught me the importance of open communication and understanding the challenges faced by both parties in achieving a win-win outcome. It also highlighted how creative problem-solving can turn potential conflicts into opportunities for mutual benefit.

23. Explain your experience working with interdisciplinary teams, including engineers, product managers, and sales representatives.

This question is designed to understand how well you collaborate across different departments and disciplines. The success in many organizations is often reliant on cross-functional collaboration, and your ability to work with diverse teams, understand multiple perspectives, and negotiate different priorities can be critical. This is especially true in a company that involves complex products, where the intersection of engineering, product management, and sales is vital for the product’s success in the market.

Reflect on the experiences where you collaborated with diverse teams. Highlight your ability to understand different perspectives, adapt your communication style and contribute effectively. Discuss specific projects where interdisciplinary collaboration led to success. If you come from a singular discipline, explain your strategies for quickly learning and integrating into multidisciplinary environments. Show your enthusiasm about working in such dynamic setups as it fosters innovation and problem-solving.

Example: In my previous experience, I’ve had the opportunity to work with interdisciplinary teams on numerous projects. For instance, while developing a new software product, I worked closely with engineers to understand the technical capabilities and constraints of our project. Simultaneously, I collaborated with product managers to align these technical aspects with our strategic goals and customer needs.

Furthermore, I engaged with sales representatives to gain insights into market trends and client feedback. This cross-functional collaboration was crucial in shaping our development process and ensuring that we delivered a product that not only met but exceeded customer expectations. It taught me the importance of clear communication, respect for diverse perspectives, and the ability to adapt quickly to changing circumstances.

Overall, working in such an environment has equipped me with the skills to effectively bridge gaps between different departments, fostering a cohesive team dynamic focused on achieving common objectives.

24. Discuss your approach to providing constructive feedback and coaching to team members to foster growth and development.

In dynamic and innovative industries, the ability to provide constructive feedback and coaching is key. It speaks directly to your leadership and management style, as well as your commitment to fostering growth and development within your team. Whether you’re leading a project or managing a team, your ability to effectively communicate and guide others is a critical skill that can drive team performance and contribute to overall business success.

You should explain your process of giving feedback in a positive and constructive manner. Speak about how you focus on the task, not the person, maintain open communication channels, and use specific examples to provide clarity. Mention any techniques you use like ‘sandwiching’ negative feedback between positive points. You can also share instances where your coaching has led to team members’ growth and development. Remember, the aim is to show that you are supportive and encouraging while ensuring high standards of work.

Example: My approach to providing constructive feedback and coaching is rooted in open communication, empathy, and goal-oriented strategies. I believe it’s important to create a safe space where team members feel comfortable discussing their strengths and areas for improvement. When giving feedback, I always start with acknowledging the positive aspects of their work before moving on to areas that need enhancement. This ensures that they understand their value within the team while also recognizing opportunities for growth.

For example, if a team member has been struggling with meeting deadlines, I would first acknowledge their efforts and the quality of their work, then discuss the importance of time management and how it impacts the overall team performance. I would then collaborate with them to develop an action plan to improve this skill. This could involve setting smaller, more manageable deadlines or exploring time management tools and techniques. By focusing on solutions rather than problems, we can foster a culture of continuous learning and development.

25. Share an instance where you identified and pursued a potential business opportunity that led to increased revenue or market share for your organization.

The essence of this question lies in your ability to identify, seize, and capitalize on opportunities that can drive business growth. It’s all about your strategic thinking, initiative and business acumen. The example you provide will give the hiring team insight into your entrepreneurial spirit, strategic thinking, and proactive nature – all of which are critical in a competitive, fast-paced business environment.

Prepare a detailed story that highlights your ability to identify and seize business opportunities. Discuss how you spotted the opportunity, strategized the approach, implemented actions, and evaluated results. Make sure to emphasize on the impact it had on increasing revenue or market share. Remember, the interviewer is interested in your analytical skills, initiative, strategic thinking, and commercial awareness.

Example: In my previous organization, we were primarily focused on selling medical devices to hospitals. However, I noticed a potential opportunity in the outpatient care market which was rapidly growing due to shifting healthcare trends. After conducting an extensive market analysis and presenting my findings to the leadership team, they agreed to explore this new avenue.

I led a cross-functional team to develop a strategic plan for entering the outpatient care market. This included product adjustments to better fit the needs of these facilities, pricing strategies, and targeted marketing campaigns. As a result of our efforts, within two years we successfully penetrated the market and increased our revenue by 20%. This not only boosted our bottom line but also diversified our customer base, reducing our dependence on hospital sales.

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Stryker's Careers Blog

• Oct 18, 2023

What to expect during the Stryker recruitment process

Delivering a great candidate experience starts with transparency about what you can expect during the recruitment process at Stryker . Here is an outline of the standard recruitment process and what you can expect when you apply for a position at Stryker.

*Note: the recruitment process and time estimates will vary by location

1. The application process

(Approximately 3 - 25 minutes)

Once you have identified the position(s) on our career site you’d like to apply for, you’ll need to submit an application. If you would like a current Stryker employee to refer you, they need to submit the referral before you apply online. View our referral program details here.

Submitting an application

Whether you’re applying with a referral link, or directly through our career site, you will need to click on the “ Apply Now ” button.

Before completing the application, you are given the option to join our Talent Network . Joining the Talent Network is not required, and you may opt out at any time by following the link at the bottom of the automated emails/job alerts. By joining the Talent Network, you will receive job alerts and occasional newsletters about life at Stryker and career opportunities related to the function you choose. Once you complete this step, you will be directed to the application.

Depending on whether you upload an existing resume or are completing the fields as you go, the process can take between 3-25 minutes.

Application reminders:

Applications should only be submitted online and will not be accepted via any other channels such as email, social media, etc.

If you would like to apply for more than one role, you will need to submit a separate application for each role.

Once you’ve submitted an application, your information is stored and can be used for later applications.

You will receive a confirmation email when the application process has been successfully submitted.

Looking for more information on who we are and what it’s like to work here before applying?

Visit our careers blog to hear from our employees about what they do and why they chose Stryker.

Application review

A recruiter will review your application and contact you via email if your skills are a match for the role you applied for. Depending on the number of applications we receive for a role, you can expect to hear back from us about the status of your application within two weeks. If you would like to check the status of your application, please visit our application portal.

On occasion, our response emails can be caught in spam filters. Please be sure to check your spam folder periodically to be sure you have not missed an email.

2. Recruiter phone interview

(Approximately 1 - 3 weeks after application is submitted)

Once the recruiter has reviewed your application, and if they believe you are a fit for the role, they will contact you via email or phone to set up a time for a phone interview. This initial phone screen is an opportunity to hear more about your background and skills. It is also your chance to learn about the role and decide whether you see this as the right career move. It’s just as important to us that you feel like this is a great fit! This call generally lasts 30-60 minutes.

There is usually time at the end of the interview for a few questions, so be sure to think through which are most important.

Looking for some tips on how to prepare?

Check out our advice on how to prepare for an interview at Stryker.

3. Hiring manager phone interview

(Approximately 3 days - 1 week after the phone interview)

Following the initial phone interview, if the recruiter believes the role is a fit based on your background and experience, they will present your information to the hiring manager for review. If the hiring manager is interested in moving forward, a Hiring Manager screen will be scheduled.

The hiring manager screen is to tell you about the position and department as well as focus on your technical skills related to the job. It’s a great opportunity for you to get to know your potential manager and ask questions about them, their team and the opportunity. This call generally takes between 30-60 minutes and may be conducted over the phone or video call.

Be ready for your next interview with these 7 tips from Stryker’s recruiters !

4. The Gallup interview

(Approximately 1 day - 1 week after the hiring manager phone interview)

Your next step will be a professional assessment either through a web-based platform or via phone. They have developed several questions that focus on understanding your unique talents and strengths. The interview is conducted over the phone/web-based platform with a trained analyst who will ask strengths-themed questions. This interview can last between 30 minutes and 1.5 hours.

A few tips:

Find a quiet place where you can relax without distractions.

If you are using your mobile phone, be sure your phone is fully charged and that you are in a location providing a good connection. Dropped calls will be frustrating and distracting.

Last and most important, be yourself. This is another opportunity for us to get to know you!

Within a few days, your strengths feedback will be shared with the hiring manager and your recruiter who will then contact you to discuss the next steps.

5. Final stage interviews

(Approximately 1 - 2 weeks after the Gallup interview)

After the assessment, your recruiter and the hiring manager will decide on the next steps. This is a good time for you to evaluate if this role is the right fit for you. This way, if the recruiter reaches out, you are ready to move forward in the process.

If both sides are aligned on moving forward the next steps would be, your recruiter will schedule a series of interviews with the appropriate team members. This may require traveling to one of our office locations and meeting with multiple people. If travel is required, your recruiter will introduce you to a member of our Candidate Care team who will assist you with scheduling travel, answering any questions you may have, planning your interview agenda and handling any expenses. However, we also have virtual interviewing as well if the hiring manager does not require onsite interviews.

Looking for virtual interview tips? Let us help you prep for the big day!

6. Selection

(Approximately 3 days - 1 week after the final stage interviews)

Following your interviews, our team will connect to make a final decision. During this time, your recruiter will remain in contact and let you know once a decision is made. Following the team’s decision, you will receive a phone call from the recruiter to discuss the feedback and outcome.

We strive to have decisions made within a week of interviews but there are times it may take longer depending on the number of candidates interviewed and the availability of the hiring team. If you have any questions during this time, please contact your recruiter.

(Approximately 3 days - 1 week after selection)

Once the decision is final, your recruiter or hiring manager will contact you to provide you with a verbal offer. From there, they will send you a formal offer letter which we ask that you review and sign by the specified date.

After we've received your signed offer letter, you will receive email instructions detailing any local preboarding requirements such as background checks. It’s important to know the background check process can take up to three weeks. During this time, you will likely hear from your new manager to start discussing your first week.

Once your background check is complete, you will receive a confirmation email and instructions for your first day.

8. Onboarding

Congratulations!

If you have received and accepted an offer from Stryker, you will work with your recruiter and/or HR business partner to determine a start date and next steps for orientation and onboarding!

Welcome to Stryker! #WeAreStryker

Recent posts.

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11 Comments

Good working

I have applied for the Total Rewards Director role more than a month ago but have not received any information from Stryker. I believe I would be a good fit for the role.

Best regards,

I have applied for various openings since 1 month however I am yet to receive any feedback

Request to please close loop on the status

[email protected]

I was reading the what to expect from the recruitment process and it says after an application is submitted I would receive an email confirmation but never did. On my Candidate Home Page it says that I have applied. So, I wanted to ensure that I did it properly and it has sent over successfully. Thank you.

I am an experienced employee relations professional and I applied to a position recently, Remote Associate Employee Relations Manager out of California. The hiring Sr.Manager (who, after viewing her LinkedIn profile, appears to have less experience than I do) said that I did not have the experience she was looking for. The recruiter also said that they were looking at an internal candidate and that essentially the “door was closed” on this position. I know I am qualified to do this job but accepted the CA position was no longer available. I told the recruiter that I saw a second remote opening for this same position only out of Tempe, AZ. He insists there was only one position. I sent…

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